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TRAINING MODULE

TABLE OF CONTENTS Title Maintenance Resource Management Page No. 42

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Course Syllabus Module Title: Module Code: Duration: Module Purpose:

MAINTENANCE RESOURCE MANAGEMENT

N/A 16 hours (Off-Job) The course provides theory instruction covering the proper directive, doctrine and procedure in conducting the maintenance resource management. Nil This module covers the following training sessions: Course Introduction Introduction to Maintenance Resource Management: Human Error Human Factor Element Chain of Event Norm Safety Nets Human Information Processing - Human Factor Element Culture Situation Awareness Workload Management Case Study Stress Fatigue/sleep Effective communication (shift turnover & feedback) Decision Making Risk Management Team Dynamics, Leadership and Conflict Management Threat and Error Management Course Evaluation Course Conclusion

Pre-Requisites And/Or Co-Requisites: Content Summary:

Delivery Strategy:

Delivery of this module will be via face-to-face instruction and discussion designed to develop competent Maintenance Resource Management.
Human: Qualified Training Provider guest lecturers. Physical: Standard classroom and equipment as

Resource Requirements:

detailed in Section three.

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Assessment Condition:

No assessment in this course. Resources necessary are to be provided.

Assessment Methods:

All Learning Outcomes do not have a formative or summative performance assessment: Knowledge Assessment - Nil Performance Assessment - Nil Attitude Assessment - Nil.

Assessment Conditions: References:

Standard classroom. All resources are provided.

AC 120-72 - Maintenance Resource Management Training Maintenance Resource Management Manual Handout will be issued. Maintenance Resource Management Course Note.

Unit References (Issued to each student):

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Maintenance Resource Management Course MRM Training Goals: 1. To understand what human factors and maintenance resource management principles are. 2. To increase the awareness of how human factors and MRM principles impact human performance. 3. To understand how MRM and Human Factors principles can promote a safe and error free workplace. 4. To examine the human role in the maintenance operations in relation to chain of events. 5. To provide human factors and MRM techniques and skills that will help you interact with others. 6. To develop an understanding of available Human Factors and MRM resources, internally and externally to your company. Training Objectives: 1. To recognize and identify the Human Factors elements 2. To understand human error and recognize contributing causes 3. To identify the chain of event in an accident 4. To develop safety nets or link busters 5. To identify and recognize norms 6. To be aware of individuals differences and behavioral styles 7. To develop just and safe culture 8. To develop effective communication skills 9. To develop team situational awareness in aviation maintenance environment 10. To develop workload management skills 11. To develop effective stress management 12. To develop effective fatigue management 13. To establish a reasonable moral framework for making maintenance-related decisions 14. To ensure risks associated with hazards to maintenance are systematically and formally identified, assessed, and managed within acceptable safety levels. 15. To create a highly effective, cohesive and integrated teamwork

Curriculum Approval Date: 4-5 Draft Copy

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LEARNING OUTCOMES Learning Outcome 1: HF Element Assessment Criteria:

AT THE END OF THE SESSION, PARTICIPANTS WILL BE ABLE TO: To recognize and identify Human Information Processing and Human Factors elements To understand Human Information Processing system and Human Factors. 1.2 To identify Human Factors elements.
1.1

1.3 To understand that the maintenance operation as a system 1.4 Identifying and understanding basic Human Factors issues. 1.5 To recognizing contributing causes to human errors.
Learning Outcome 2: Mod 2 H Error Assessment Criteria: To understand human error and recognize contributing causes

2.1 To understand human error and recognize contributing causes 2.2 To be aware of how errors can impact human performance 3. 2.3 To identify human error types

Learning Outcome 3: Chains of Events Assessment Criteria:

To identify the chain of events in an accident 3.1 To understand an accident chain of events. 3.2 To be aware of how Human Factors elements contribute to each link of the chain. 3.3 To understand what a safety net is and how it can break the chain of events. To develop safety nets or link busters. 4.1 To understand what a safety net is. 4.2 To develop safety nets to break the accident chain. To identify and recognize norms 5.1. To understand norms 5.2. To recognize norms 3. 5.3 To develop safety nets to break norms5.3.1 Always work as per the instructions or have the instructions changed. 5.3.2 Be aware that "norms" don't make it right. To be aware of how written communication can reduce human error

Learning Outcome 4: Safety Nets Assessment Criteria: Learning Outcome 5: Norms Assessment Criteria:

Learning Outcome 6: Effective Comunication Curriculum Approval Date:

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Assessment Criteria:

6.1 To understand how written communication can lead to the reduction of human errors 6.2 To understand the importance of written communication especially written shift turnover document. 6.3 To recognize examples of poor written communication. 6.4 To understand how we communicate 6.5 How to write effectively. 6.6 To understand the importance of a written turnover 6.4 To recognize the value of feedback

Learning Outcome 7: Culture

To develop just and safe culture 7.1 To understand on setting standards and expectations and providing resources to meet them. 7.2 Know how to developing and enforcing standards that emphasize safe work practice. 7.3 Know how to set up meaningful incentive programs that reward safe and reliable behavior either monetarily or through other means such as days off, or awards of recognition for a job well done. To develop team situational awareness in aviation maintenance environment. 8.1 Able to identify common problems that can be linked to situational awareness failures. 8.2 Able to check to see if your work will conflict with an existing modification or repair. 8.3 Able to ask others if they can see any problem with the work done. 8.4 Able to understand the team situational awareness relating to maintaining a collective awareness of important job-related conditions and events

Learning Outcome 8: Situational Awareness Assessment Criteria:

Learning Outcome 9: Workload Management Assessment Criteria:

To develop workload management skills 9.1 To understand human factor concept on workload 9.2 To recognise mental workload also affects ones ability to pay attention leading to reduce attention and/or selective focus. 9.3 To carry out workload management in aviation maintenance environment

Learning Outcome 10: Stress Management Curriculum Approval Date:

To develop effective stress management 10.1 Be aware of how stress can affect your work. 4-7 Draft Copy

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Assessment Criteria:

10.2 Able to st-op and look rationally at the problem. 10.3 Able to determine a rational course of action and follow it. 10.4 Take time off or at least have a short break. 10.5 Able to discuss stress with someone. 10.6 To understand how to ask fellow workers to monitor your work. 10.7 To understand the need to exercise your body to reduce vulnerability to stress. To develop effective fatigue management 11.1 To understand concept of fatigue management: a. Causes and consequences of fatigue. b. Strategies to manage fatigue c. Maintaining a healthy balanced life 11.2 Able to set working hour limits for aviation mechanics and support staff based on fatigue research, circadian rhythms, and sleep and rest requirements. 11.3 Understand how to develop a fatigue awareness and countermeasures training program for aviation mechanics and those who schedule them for duty. 11.4 Able to develop guidance for supervisors/crew chiefs to establish fatigue management systems, including a methodology that will continually assess the effectiveness of these systems.

Learning Outcome 11: Fatigue Management Assessment Criteria:

Learning Outcome 13: Risk Management Assessment Criteria:

To ensure risks associated with hazards to maintenance are systematically and formally identified, assessed, and managed within acceptable safety levels.
13.1

Able to identify hazards (hazard identification) of undesired

or adverse events that can lead to the occurrence of a hazard and the analysis of mechanisms by which these events may occur and cause harm.
13.2

Able to assess identified hazards (risk assessment) in terms

of criticality of their harmful effect and ranked in order of their risk-bearing potential.
13.3

Able to provide control measures (risk mitigation) to fortify

and increase the level of defenses against that unacceptable risk or to avoid or remove the risk, if this is economically feasible.

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Learning Outcome 14: Team Work Assessment Criteria:

To create a highly effective, cohesive and integrated teamwork 14.1 To be able to discuss what, who and how a job is to be done. 14.2 To be sure that everyone understands and agrees. 14.3 To be able to describe 10 characteristics of a highly effective team 14.4 To be able to impart healthy norms among team members. To provide aviation maintenance personnel with sufficient knowledge to develop a TEM program within their respective organizations 15.1 Able to understand in Maintenance environment 15.2 Able to understand errors in Maintenance 15.3 Able to identify types of threat and errors in Maintenance 15.4 Able to understand situation of undesired state 15.5 Able to provide threat and error countermeasures in Maintenance activities. To establish a reasonable moral framework for making

Learning Outcome 15: Threat Error Management Assessment Criteria:

Learning Outcome 12: Decision making Assessment Criteria:

maintenance-related decisions
12.1 Able to recognize factors contribute to effective decision making 12.2 Able to structure process of decision making in special situation 12.3 Able to identify barriers to good decision making 12.4 Able to ascertain that decisions made have inculcate everything possible to minimize the foreseeable bad outcome and made every effort to identify all of the bad outcomes

Curriculum Approval Date: 4-9 Draft Copy

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MODULE Number of students: 20 IND 0. Training Sessions Course Introduction Introduction MRM
Assessment Criteria Instructor/ Student Ratio Duration (Hours) Instructor Hours Mustering/ Specialisation

N/A

1(1/20)

Guest

1.

1.1 1.5

1(1/20)

Guest

2.

Human Information Processing Culture

2.1 2.2

1(1/20)

Guest

3.

3.1 3.3

1(1/20)

Guest

4.

Situation Awareness

4.1 4.2

1(1/20)

Guest

5.

Workload Management

5.1 5.3

1(1/20)

2 2

Guest

6.

Stress

6.1 6.3

1(1/20)

Guest

7.

Fatgue/Sleep

7.1 7.4

1(1/20)

Guest

8.

Effective Communication

N/A

1(1/20)

0.5

0.5

Guest

9.

Decision Making

N/A

1(1/20)

0.5

0.5

Guest

10.

Risk Management Team Dynamic Threat and Error Management Course Evaluation

11.

3.1 3.3

1(1/20)

Guest

12.

4.1 4.2

1(1/20)

Guest

13.

N/A

1(1/20)

0.5

0.5

Guest

14.

Course Conclusion

N/A

1(1/20)

0.5

0.5

Guest

Curriculum Approval Date: 4 - 10 Draft Copy

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Total

16

16

Curriculum Approval Date: 4 - 11 Draft Copy