Project Support Services Overview

Project Support Services Overview

Outsourcing the administration of your projects to ISG technology allows you to reduce the cost of project delivery, reduce the size of your dedicated in house project management and project administration teams and remove project administration functions from your Project Managers allowing them more time with your customers. Our flexible Project Support Services remove the administrative burden around large scale National, European or Global roll-out programmes such as scheduling, arranging access, organising deliveries, reporting process and escalations. Our multilingual team are available all day, every day allowing round-the-clock management and reporting of critical project implementation. Real-time escalations allow proactive customer management, with our teams tracking all dependencies, carrying out pre-attendance checks which reduce visits, helping to ensure on-time delivery.
ISG technology EGHAM LONDON BIRMINGHAM MANCHESTER GLASGOW SOFIA Tel: 01784 485200 | Email: info@isg-technology.com | www.isg-technology.com
ISG technology Ltd. Registered Office: Ashmead House, Crabtree Office Village, Eversley Road, Egham, Surrey, TW20 8RY

Project Support Services Advantages

Project Support Services Advantages

Reduce the cost of Project Delivery; Improve customer satisfaction - Maintain account control; Reduce the size of your PAYE Project Delivery team; Enable continuous improvement of service through analysis; Real-time escalations allow proactive customer management; Tracking all dependencies ensures on-time delivery; Project Support Services available 24x7x365; Improved proactive, bespoke reporting at a reduced cost; Pre-attendance checks drastically reduce abortive visits and revisits; Remove project administration functions from your Project Managers; Allow your Project Managers more time with your customers; Online data store including sign-offs, photographic evidence and reports.

ISG technology EGHAM LONDON BIRMINGHAM MANCHESTER GLASGOW SOFIA Tel: 01784 485200 | Email: info@isg-technology.com | www.isg-technology.com
ISG technology Ltd. Registered Office: Ashmead House, Crabtree Office Village, Eversley Road, Egham, Surrey, TW20 8RY

Who Can Benefit?

What Business Can Benefit from Project Support Services?

Our Project Support Services offer benefits to all companies that have a delivery requirement or a project coordination function. ISG technology specialises in providing solutions for medium to large businesses that offer services across the UK, Europe or Globally. The need to drive down cost has never been greater. For many businesses this is necessary for corporate survival, for others, failure to lower the cost of delivery can result in lost sales, reduced profit or poor customer service. ISG technologys Project Support Services can be an important tool in addressing the challenges faced by organisations, by reducing implementation costs, minimising revisits and abortive calls, improving reporting and delivering an improved customer experience.
ISG technology EGHAM LONDON BIRMINGHAM MANCHESTER GLASGOW SOFIA Tel: 01784 485200 | Email: info@isg-technology.com | www.isg-technology.com
ISG technology Ltd. Registered Office: Ashmead House, Crabtree Office Village, Eversley Road, Egham, Surrey, TW20 8RY

PRO Developing The Planning Phase

Planning Phase - We recognise each project has unique requirements and we are pleased to offer a bespoke service. We work with you, the customer, on every project to ensure all aspects are well planned and all factors are considered before the start date. Activities - Create survey templates; collate surveys; produce drawings; prepare cohorts; identify access material and equipment requirements; prepare programme of works; prepare quotation templates; communicate with all stakeholders; prepare installation documentation; create Risk Assessment and Method Statements (RAMS) Key Benefits - During each phase, we create and track Checkpoints and Quality Gates to ensure the project is running to plan. Our Project Support Services ensure all activities and resources are accounted for and arranged. We make certain nothing is overlooked in order to reduce issues and costs.
ISG technology EGHAM LONDON BIRMINGHAM MANCHESTER GLASGOW SOFIA Tel: 01784 485200 | Email: info@isg-technology.com | www.isg-technology.com
ISG technology Ltd. Registered Office: Ashmead House, Crabtree Office Village, Eversley Road, Egham, Surrey, TW20 8RY

PRO Coordinating The Implementation Phase

Implementation Phase - We work directly with you to ensure the project is running smoothly during the entire process. If there is an issue it is escalated immediately, not pushed back until the project is completed, ensuring your project is delivered on time with no outstanding issues. Activities - Provide 24x7x365 service; review progress; capture issues; submit reports; complete customised questionnaires; complete sign-out and customer sign-off checks; communicate with all stakeholders; provide remote support Key Benefits - We offer a single point of contact, providing a convenient contact point where all enquires can be addressed. We provide our customers with a designated team who are familiar with the status of each project, who are pro-active and who can deliver real-time reports. Our service allows your Project Managers more time and availability to communicate and work with the customer. We consistently yield an outstanding service and delivery on every project.
ISG technology EGHAM LONDON BIRMINGHAM MANCHESTER GLASGOW SOFIA Tel: 01784 485200 | Email: info@isg-technology.com | www.isg-technology.com
ISG technology Ltd. Registered Office: Ashmead House, Crabtree Office Village, Eversley Road, Egham, Surrey, TW20 8RY

PRO Reporting The Analysis Phase

Analysis Phase - We provide you with the information you require and collate the information from the deployment teams when you need it. Our PRO Reporting Service provides and maintains real-time reports and thorough records and monitors progress on each installation. Activities - Perform multiple checks; complete all reports; provide transition documents to maintenance teams; communicate with all stakeholders; complete all certificates; answer any questions; issue final documents Key Benefits - Our PRO Reporting Service is able to issue detailed and real-time reports to each of our customers, offering a true 24x7x365 service. We offer secure document storage for any project for future reference and access to online data support. Our clients use PRO Reporting for continuous improvement and to implement changes to increase profit and provide a better service to their clients.
ISG technology EGHAM LONDON BIRMINGHAM MANCHESTER GLASGOW SOFIA Tel: 01784 485200 | Email: info@isg-technology.com | www.isg-technology.com
ISG technology Ltd. Registered Office: Ashmead House, Crabtree Office Village, Eversley Road, Egham, Surrey, TW20 8RY