Académique Documents
Professionnel Documents
Culture Documents
TM
...through industrialization
In Accentures view, banks that successfully industrialize their operations will be positioned to be tomorrows highperformance businesses. And although these winning banks will have widely differing strategic objectives, they will each share three core characteristics. First, they will be more differentiated on the outside than their competitors. To pull ahead of the competition and maintain their lead, banks must formulate and execute a distinctive strategy that differentiates them in the eyes of their customers. Whether this differentiation is created by having better products, services or distribution, there has to be something about a high-performance bank that makes it unique in its marketplace. Second, they will be more simplified on the inside in terms of their operating model. Complexity is the enemy of speed and efficiency, and few global industries are as complex as financial services. Banks that succeed in simplifying everythingproducts, processes and systems across the entire organizationwill be well placed to become high performers. Third, they will be outstanding at execution, demonstrating not only higher operational performance but also excellence in the delivery of complex business change. Leading financial institutions understand the absolute need to prioritize execution as a core capability. This means achieving excellence in executing business processes as well as in planning and managing investments and change programs across the organization. Accenture believes that the next generation of high-performance banks will be industrializedmeaning they will be defined and driven by these three core characteristics. As a result, they will be able to reduce costs without damaging their future growth potential. The question for many banks is how to make the transition to industrialized banking. Accenture has an answer.
Providing key features Taken together, these proven capabilities and outcomes position Alnova Financial Solutions as an industry-leading, endto-end and reusable core banking solution that performs servicing and manufacturing with scale efficiency. Alnova Financial Solutions: Is an evolving asset (see information panel on innovation). Examples of innovations include applying serviceoriented architecture (SOA) and business process management (BPM) techniques through an ongoing series of releases to become the core of a process-centric banking solution based on the Accenture model of a high-performance bank. Provides a comprehensive front-end
solution based on a powerful multichannel architecture, industrializing the sales process while enabling the bank to offer its customers a seamless experience across all channels. It also offers comprehensive, SOA-based banking functionality for integration into portals and third-party front ends. Encompasses a dedicated banking customer relationship management solution that allows the bank to identify and focus on the needs of discrete client segments. Uses a core reference version with localization and functional delivery accelerators to support clients varying strategies, requirements and business models. Offers predictable, progressive implementation processes that align
the IT transformation with the operational model by applying Accentures expertise in banking industry and systems integration projects. Benefits from Accentures proven systems integration methods, tools and acceleratorsand from access to the Accenture Global Delivery Network. This differentiated capability helps the client bank realize both project and operational cost advantages without the heightened geographic risk associated with using a purely offshore-based systems integration provider.
Alnova Financial Solutions can help banks achieve competitive costefficiency ratios.
Figure 1: How Alnova Financial Solutions application architecture helps industrialize banking operations
Mobile PDA Kiosk Call Center Brochures Internet Banking ATM POS Multichannel Architecture
Differentiation
Information Center Analytical CRM M&S Core Functionality Expanding Functionality Capital Markets Leasing Factoring & Confirming Trade Finance Factories Insurance Mutual Funds Securities Pension Plans External Services Central Bank External Institutions General Ledger Risk Management Corporate Data Operational CRM Customer Information System Integration Rules Institutional Relationship Automatic Clearing House SWIFT
Simplification
Collateral Management
Cards
Execution Mastery
Fees Factory
Operational Management = Third-party software within alliance network Printing Mailing Reporting Document Management
Creating proven competitive edge Alnova Financial Solutions unites and leverages all these features via an integrated, consistent solution specifically tailored to the banks unique needs, enabling it to move at its own pace toward the industrialized model that drives high performance. Alnova Financial Solutions achieves this by harnessing three key advantages: 1. State-of-the-art, industry-specific technologyAlnova Financial Solutions has always been regarded as a state-of-the-art solution. Since its inception 15 years ago, it has been revolutionary in facilitating customercentricity and using layered technical architecture, among other innovations. Now it is evolving into a processcentric solution that enables banks to keep pace with internal priorities and external market demands. Alnova
Financial Solutions uses proven industry processes, frameworks and reference catalogues provided together with the software, while also capitalizing on ongoing technical innovations as they emerge, such as BPM and SOA. 2. A unique combination of flexibility and controlAlnova Financial Solutions delivers business services and business processes that can be integrated flexibly with legacy solutions. This flexibility means that implementations can range from enterprisewide transformation programs to more focused, step-bystep change projects. Alnova Financial Solutions empowers the bank to control its own development and business direction by tailoring the solution to fit its environment at a competitive and controllable TCO. To maximize this flexibility, source code is provided to client banks to help them integrate applica-
tions and processes as efficiently and effectively as possible. The resulting blend of flexibility and control opens the way to pervasive business benefits, including: speeding up time-to-market for new products by up to 75 to 80 percent, helping to lower cost/income ratios by several points (which has now been shown to generate an average improvement of 10 to 15 percentage points over five years), and helping the bank achieve faster and more profitable growth thanks to better execution of strategy due to more precise management and control of the business rules.
3. Credibility and predictable outcomesAlnova Financial Solutions is a proven solution that helps banks to achieve predictable outcomes and supports business strategies at minimum risk. Having been used successfully by more than 100 banking industry clients in over 20 countries, Alnova Financial Solutions employs proven functional and technical acceleratorsincluding frameworks, testing kits, and conversion or database toolsto help enable delivery success. By providing a systematic, standardized, robust, flexible and customizable platform, Alnova Financial Solutions also facilitates the integration of newly acquired or greenfield operations and can and can reduce the risk inherent in mergers, acquisitions and international expansion strategies.
Delivering ongoing support and innovations Going forward, Alnova Financial Solutions will continue to offer cuttingedge innovations. Accenture has been leading the way in key areas of banking technology, and our track record of innovation will continue into the future, benefiting Alnova Financial Solutions as well as its new and existing clients.
For 15 years, Alnova Financial Solutions has been providing state-of-the-art functional and technical concepts for banking, and our track record of innovation will continue into the future.
Figure 2: Examples of Alnova Financial Solutions value propositions and benefits delivered
Our value proposition... Differentiation
Profitable growth Customer retention
...through...
CRM tools and customer-centric applications Flexible product configuration Customer-oriented evaluation tools Pricing based on segmentation schemes Complete multichannel capabilities
...which provides...
Faster speed-to-market Improved cross-selling ratios Improved quality of service Better customized offers to clients
Simplification
Optimized cost structures Improved resources assignment
High data volumes with maximum scalability Flexible, industrialized M&A and international expansion engine High level of automation Parameterized, customer-oriented processes for back- and front-office scenarios
Scalability: from 100K to +10M customers Cost/income ratio improvements Improvement in commerical productivity Optimized staff distribution: branch and back-office Profitable growth: organic and inorganic growth with controllable headcount increase Improved IT efficiency
Execution Mastery
Business execution
Transformation processes
Single customer experience through all channels Improved financial results and risk exposure due to precise management of business rules Improved credit quality Minimized delivery risk: accelerators, frameworks and predictable outcomes
Improved reputation with clients and investors Maximum availability levels Predictable delivery risk
About Accenture Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the worlds most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 186,000 people in 49 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com
Copyright 2008 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Copyright 2008 Alnova Technologies Corporation. All rights reserved. For more information on Alnova Financial Solutions, please visit www.alnovatech.com. Alnova Financial Solutions is a registered trademark and product owned by Alnova Technologies Corporation, an Accenture subsidiary.