JUDY L.

RUMLIK
Charlotte, North Carolina 28269 jlrumlik@gmail.com Home (704) 594.5494 Cell (704) 953.6321

Objective : Experienced Banking Professional seeks Challenging Career Opportunity to provide World Class Knowledge and Support for your Organization.

Summary : I have over 20 years experience within the Banking arena , specializing in Banking Center Operations Equipment Installation and Training Hardware and Software Troubleshooting and Diagnostics ATM Operations and Testing Disaster Recovery Design, Reviews and Testing IT Support Project Management Help Desk Management Problem Management Meeting Facilitation Systems Access Customer Service Client and Guest Relations Call Center Onsite Support Level 2 Production Support Senior Leader Communications. 10/06 03/09

Bank of America, Charlotte, NC Vice President - Systems Engineer

Provided Level 2 Production Support and 24 hour On-Call Support as needed for Systems Issues throughout the Consumer & Small Business Banking Division. Provided hourly Executive Communication updates for Systems Issues to Senior Bank leaders within our division during On-Call Rotation. Provided Problem Support for Division Channel Groups (Deposits, ATM, Banking Centers) Team Leader and Facilitator for Daily Meetings for Card Issues after uncovering a gap within a Transition Project. Researched and coordinated a weekly workaround process for Accounts Without Customers (AWOC) and Accounts Without Titles (AWOT) Credit Card issues. Provided verification and updates for Digital Certificates within our division. Applications - Word, Excel, Outlook, PowerPoint, Visio, Access, Maximo, Peregrine, Clarity, Witness, NICE, SharePoint, Active Directory 02/04 09/06

Bank of America, Charlotte, NC Assistant Vice President - SR PC Systems Support Specialist

On-Site Systems Support Manager for CS&S Small Business Call Center - LAN and Outlook Administrator Provided Associate and Systems Access & Support for 350+ Computer workstations, phones and support equipment for the Call Center. Provided Project Support and Problem Management for Multiple LOBs within the Call Center. Coordinated all Moves, Adds and Changes for Associates, Systems & Support Equipment within the Call Center. Assisted with design of Disaster Recovery Documents for the Call Center. Managed and Trained and Coached Associates within the Call Center.. Provided Analysis and Recommendations to Site Executive for upgrading / replacing support equipment within the Call Center. Performed monthly software system upgrades to all computer workstations in the call center. Applications - Word, Excel, Outlook, Lotus Notes, MERLIN, LEAN, IMS, CICS, BOSS / FAST, HOGAN, COIN, Win XP, Win NT, Win Admin, Peregrine, CMS, ACDs, Clarity, Dictaphone, IVRU, Witness, SharePoint, IEX , TotalView, Active Directory 07/99 02/04

Bank of America, Charlotte, NC Officer - Telecommunications Sr. Analyst

On-Site Systems Support Manager for Associate Banking - LAN and Lotus Notes Administrator

Responsible for 160+ Computer workstations, phones and support equipment in the Call Center. Security Point of Contact (SPOC) Liaison -Managed security access for users in Call Center. Coordinator - for moves, adds, and changes to support equipment. Team Leader - Assisted with design of Disaster Recovery plan for Call Center. Provided Analysis and Recommendations to Site Executive for upgrading / replacing support equipment within the Call Center. Word, Excel, Outlook, Lotus Notes, MERLIN, CICS, IMS, BOSS, FAST, OS2 & OS2 WARP, ACDs, CMS 09/96 07/99

NationsBank, Charlotte, NC Officer - ATM Product Support Analyst III

Project Manager for Testing and Implementation changes used in ATM Model Bank Conversions. Facilitator - for weekly Production Problem Meetings SPOC Liaison between Data Security and ATM Groups for Profiles and security changes. Team Leader -Responsible for Disaster Recovery Projects for ATM area. Worked with multiple POS Networks for Switch testing during ATM recovery events. Worked with TANDEM BASE24 system while supporting and testing in the ATM Test Lab. Researched, analyzed and resolved production problems within Base 24 and IMS applications Team Leader - Responsible for the setup and maintenance of ATM Test Labs. Team Leader Working with Programmers on Settle 2 system for Model Bank Conversions. Applications Base 24, Settle 2, IMS, CICS, BOSS / FAST, Changeman

Computer Age, Charlotte, NC Technical Consultant - First Union Bank - Automation Support Center Provided PC and mainframe technical support to Retail Branches. Researched, analyzed and resolved problems on PC and Mainframe. Tracked problems and dispatched vendors as necessary. Applications - IMS, CICS, IBM 4700 FCS, ACDs, Remedy

03/96 - 09/96

Southern National Bank, Charlotte, NC Network Control Operator / Help Desk Operator

07/94 - 06/95

Provided PC and Mainframe technical support to 232 branches and monitored 167 ATM's in the Carolinas. Coordinated the repair schedule and worked closely with Vendors and Programmers to resolve ATM problems or equipment failures, including the following: Pinkerton, Diebold, Wells Fargo and Spectrum. Ran Network diagnostics through CMS and Infonet. Worked with the Southeast Switch Network and Programmers to resolve Honor Network problems. Applications - CMS, Infonet, Honor

Computer Professionals, Inc. (CPI), Charlotte, NC Technical Consultant - First Union Bank - Electronic Banking

10/93 - 07/94

Provided technical support to branches. Worked with programmers to resolve out-of-balance conditions for 1,300 on-line ATM's in the Southeast. Researched, analyzed and resolved application problems on PC, mainframe and TANDEM BASE24. Instructed branch office personnel on how to balance ATM accounts, including: DDA, cash balance, teller automation, cashbook, G/L accounts and IMS applications. Applications Base 24, IMS , Cashbook, DDA, CICS

EDUCATION: Haywood Community College: A.A.S. in Electronic Engineering Technology

Honors: Inducted to Phi Theta Kappa National Honor Society for High Academic Achievement Listed in Who's Who in American Junior Colleges in recognition of scholastic excellence

Keywords :

ATM , Automated Teller Machines , Banking Professional , Information Technology , Call Center , Hardware Technician , Liaison , Team Manager , Project Manager , Project Coordinator , Trainer , Electronics , Degree , Telecommunications , Facilitator , Production Support , Problem Management , Customer Service , Team Leader , PC , Mainframe , IMS , Vendors , Programmers , SPOC , Security Access , Testing , Test Labs , On Call Rotation , Senior Leaders , Executives , Communications Applications - Word, Excel, Outlook, Lotus Notes, MERLIN, LEAN, IMS, CICS, BOSS / FAST, HOGAN, COIN, Win XP, Win NT, Win Admin, Peregrine, CMS, ACDs, Clarity, Dictaphone, IVRU, Witness, SharePoint, IEX, TotalView, TCOE, Active Directory