ITIL V3

Serice Strategy
Portfolio Management Demand Management Financial Management

Service Design
Catalog Management Level Management Availability Management Information Security Management Supplier Management Capacity Management IT Service Continuity Management

ITIL V3
Service Transition
Change Management Asset&Configuration Management Release and Deployment Management

Service Operations
Event Management Incident Management Request Fulfilment Management Problem Management

Continual Service Improvement

Decide what should be measured Decide what can be measured Gather the data Process the data Analyze tha data Plan and implement changes Investigate and Diagnose

IBM SmartCloud Managed Backup services

Service Strategy

Portfolio Management 1.CA IT Asset Manager 2.CA Service Catalog 3.CA Service Desk Manager 4.CA Clarity PPM on Demand 5.CA On Demand Portal

Demand Management

Financial Management

1.ecoGovernance 1. CA Service Catalog 2.CA Service Desk Manager 2. CA Business level Insight on Demand 3. CA Service Accounting 4. ecoGovernance

Service Design

Catalog Management

Level Management

Availability Management

CA Service Catalog

CA urunlerine tekrar bak bu bolum icin

CA urunlerine tekrar bak bu bolum icin

CA Business Service Insight

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Service Transition

Change Management 1. CA Software Change Manager 2. CA CMDB BMC_ITIL Event and Service Impact Management

Asset&Configuration Management

Release and Deployment Management

1.CA Virtual Configuration CA Configuration Automation 2.CA Virtual Configuration 3.Virtual and Physical management 4.CA Suite for Cisco UCS 5.CA Suite for Data Centers 6.CA Suite for Clouds CA ecoMeter

7.CA IT Asset Manager CA eHealth IBM _WebSphere Cast Iron Cloud Integration

Service Operations Event Management

CA Open Space BMC_ITIL Event and Service Impact Management

Incident Management CA Service Desk Manager on Demand BMC_ITIL Event and Service Impact Management

Request Fulfilment Management 1.CA Client Automation 2.CA Network Automation 3.CA Server Automation

Competitors

BMC Software ITIL Event and Service Impact ManagementBased upon ITIL standardization. This product by the BMC software can be categorized under Even, Incident and Change Management Services

HP

IBM

Enterprise Cloud Services for Microsoft Dynamics CRMEnterprise Cloud Services for Microsoft Dynamics CRM

IBM SmartCloud Managed Backup services - This Cloud service can be put under IT Service Continuity Management module

BMC Capacity Management for Mainframes And Distributed Systems Falls under Capacity Management

HP Project and Portfolio Management Services Offered as SaaS

WebSphere Cast Iron Cloud Integration - Asset and Configuration Management service by IBM

IBM System Z - Hybrid computing model that allows data centers to optimize workload deployment on best fit technologies with a common management infrastructure

 Information Security Management

Supplier Management

Capacity Management

IT Service Continuity Management

1. CA Advanced Authentication Enterprise

BMC Capacity Management 1.CA Workload for Mainframes Automation And Distributed Systems 2. CA NetQoS ReporterAnalyzer

2. CA Advanced Authentication ECommerce 3. CA SiteMinder 4. CA Federation Managers 5. CA SiteMinder

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 Problem Management

EMC

Amazon

EMC Atmos GeoDrive Allows the Windows users and Applications with transparent acces to the Cloud

Amazon Elastic Compute Cloud (Amazon EC2) Provides resizable computing capacity in the Cloud

EMC Atmos 2.0 - Most Powerful service by EMC launched recently that Improves Performance, AWS CloudFormation - A Efficiency, Global Release and Deployment Protection, and Expands Management Service Accessibility for Amazon S3, Apple iOS and EMC Centera Integrated Applications

What is Innovation? Innovation is a process of Inventing a new thing, idea, product or a service. In terms of technology, Innovation is applying the technical knowledge and new ideas at the expense of developing a product or a service that will add to customer satisfaction and value. Eventually giving the developer profit in terms of revenue and a market recognition. For example the progression of Cloud Computing Products offered by CA as a Cloud Service: Turn-Key Cloud 1. CA Applogic- Allows deployment and scaling of current application without altering the existing code and architecture. Offered as a SaaS service. Falls under Business service automation Cloud Security 1. CA Advanced Authentication Enterprise - Cloud based fraud detection and Authentication service 2. CA Advanced Authentication E-Commerce- Focuses specially on securing the online transaction done through the cloud applications. Specially concentrating on the Card authentication techniques 3. CA SiteMinder - Provides better web control and access to the end-users. Better Web management and 4. CA Federation Manager- Based upon Identity federation wherein the service enables the user to securely use Service Automation 1.Business Service Automation CA AppLogic CA Configuration Automation- Records all the assets on the network and automates the collection of data and dependency information associated with the servers, databases, middlewares etc. Keeps track of their CA Workload Automation- Helps in processing workload processing across entire IT environment, preventing CA Process Automation- Prevent manual errors that occur across distinct sources throughout the organization 2.Infrastructure Automation CA Client Automation- Automates Client systems to provide high operational efficiency CA Network Automation- Automates Client Networks to accelerate delivery of services CA Server Automation- Automates Servers 3.Automation Suite Business Solutions Suite for Data Centers Suite for Clouds Suite for Cisco UCS Vitualization Automation 1. CA Virtual Automation- Focuses upon Virtualization Management 2. CA Virtual Configuration- Focuses upon configuration management of virtual machines and applications for 3. CA Virtual 4. CA Assurance 5. CA Automation 6. Virtual and Physical management Service Level and Catalog Management 1. CA Service Catalog 2. CA Business level Insight- Helps in identifying with cloud services exist in the environment 3. CA Service Accounting- Models the costs of IT services and manages demand for services based on cost and quality information

IT Management SaaS 1. Backup and Recovery 2. ecoSoftwareecoGovernance CA ecoMeter- Role is to maintain power and cooling in computing environments 3.Infrasructure Management 4. Project and Portfolio Management CA Clarity PPM on Demand CA On Demand Portal 5. Service Management CA Open Space- A space where the IT analysts can seek help and reduce the number of open tickets by selfCA Service Desk Manager on Demand Service Assurance Application Performance Management CA Application Performance Management CA Application Delivery Analysis CA Application Performance Management Cloud Monitor CA Application Performance Management for Pre-production Environments Infrastructure Management CA eHealth CA Infrastructure Management CA NetQoS ReporterAnalyzer CA Spectrum Network Performance Management CA Application Delivery Analysis CA NetQoS ReporterAnalyzer CA NetQoS Performance Center Service Management Chain, Configuration and Release Management CA Service Desk Manager CA Software Change Manager CA CMDB IT Asset Management CA IT Asset Manager Service Desk Management CA Service Desk Manager CA Service Desk Manager On Demand CA Open Space CA CMDB Service Portfolio Management CA IT Asset Manager CA Service Catalog CA Service Desk Manager Service Level and Catalog Management CA Service Catalog

CA Business Service Insight