OBJECTIVES

Major service provided in the market.

To study the customer satisfaction towards banking service.

To know the customer about banks & services provide by them.

New technology & concept provide by bank for convenient of customer i.e. online banking, mobile banking.

To study & identify how t he customer are benefited.

Limitation
In banking there is a different service and products available so it becomes difficult to deep study on a particular product . The respondent are busy in their work and where not interested in responding rightly. Due to human behavior information may be biased. Most respondent were not maintaining proper knowledge of various services provided by their service provider so they were unable to provide exact information.

RESEARCH & METHODOLOGY

SOURCES OF DATA:-

1.PRIMARY:Structured questionnaire. Bank visit.

2.SECONDARY:Data from authenticated websiteswww.google.com. www.slideshare.com. www.scribid.com Latest update. .

BANKING-

A bank is a financial institution where an individual can deposit money. Banks provide a system for easily transferring money from one person or business to another. Using banks and the many services they offer saves an incredible amount of time, and ensures that the funds of micro as well as macroeconomic agents "pass hands" in a legal and structured manner.

-MEANINGBanking is an institution for lending, borrowings, exchanging, issueing or safeguarding money. Banking is derived under Sec (c), a 'BANKING REGULATION ACT, 1949'.

DEFINATION
India, the definition of the business of banking has been given in the Banking Regulation Act, (BR Act), 1949. According to Section 5(c) of the BR Act, 'a banking company is a company which transacts the business of banking in India.' Further, Section 5(b) of the BR Act definesbanking as, 'accepting, for the purpose of lending or investment, of deposits of money fromthe public, repayable on demand or otherwise, and withdrawable, by cheque, draft, order or otherwise.' This definition points to the three primary activities of a commercial bank whichdistinguish it from the other financial institutions. These are: (i) maintaining deposit accountsincluding current accounts, (ii) issue and pay cheques, and (iii) collect cheques for the bank's customers.1

HISTORY OF BANKINGWithout a sound and effective banking system in India it cannot have a healthy economy. The banking system of India should not only be hassle free but it should be able to meet new challenges posed by the technology and any other external and For the past three decades India's banking system has several outstanding achievements to its credit. The most striking is its extensive reach. It is no longer confined to only metropolitans or cosmopolitans in India. In fact, Indian banking system has reached even to the remote corners of the country. The government's regular policy for Indian bank since 1969 has paid rich dividends with the nationalisation of 14 major private banks of India. The first bank in India, though conservative, was established in 1786. From 1786 till today, the journey of Indian Banking System can be segregated into three distinct phases. They are as mentioned below: Early phase from 1786 to 1969 of Indian Banks Nationalisation of Indian Banks and up to 1991 prior to Indian banking sector Reforms. New phase of Indian Banking System with the advent of Indian Financial & Banking Sector Reforms after 1991. The following are the steps taken by the Government of India to Regulate Banking Institutions in the Country: 1949 : Enactment of Banking Regulation Act. 1955 : Nationalisation of State Bank of India. 1959 : Nationalisation of SBI subsidiaries. 1961 : Insurance cover extended to deposits. 1969 : Nationalisation of 14 major banks. 1971 : Creation of credit guarantee corporation. 1975 : Creation of regional rural banks. 1980 : Nationalisation of seven banks with deposits over 200 crore

-COMMERCIAL BANKS-

INTRODUCTION:A commercial bank (or business bank) is a type of financial institution and intermediary. It is a bank that provides transactional, savings, and money market accounts and that accepts time deposits. After the implementation of the GlassSteagall Act, the U.S. Congress required that banks engage only in banking activities, whereas investment banks were limited to capital market activities. As two no longer have to be under separate ownership under U.S. law, some use the term "commercial bank" to refer to a bank or a division of a bank primarily dealing with deposits and loans from corporations or large businesses. In some other jurisdictions, the strict separation of investment and commercial banking never applied. Commercial banking may also be seen as distinct from retail banking, which involves the provision of financial services direct to consumers. Many banks offer both commercial and retail banking services

-ROLE OF COMMERCIAL BANKS-

Commercial banks engage in the following activities: processing of payments by way of telegraphic transfer, EFTPOS, internet banking, or other means issuing bank drafts and bank cheques accepting money on term deposit lending money by overdraft, installment loan, or other means providing documentary and standby letter of credit, guarantees, performance bonds, securities underwriting commitments and other forms of off balance sheet exposures safekeeping of documents and other items in safe deposit boxes sale, distribution or brokerage, with or without advice, of insurance, unit trusts and similar financial products as a financial supermarket cash management and treasury services merchant banking and private equity financing traditionally, large commercial banks also underwrite bonds, and make markets in currency, interest rates, and credit-related securities, but today large commercial banks usually have an investment bank arm that is involved in the mentioned activities.

-ACTIVITIES

OF

COMMERCIAL

BANK-

The modern Commercial Banks in India cater to the financial needs of different sectors. The main functions of the commercial banks comprise:

Transfer of funds

Acceptance of deposits

Offering those deposits as loans for the establishment of industries

Purchase of houses, equipments, capital investment purposes etc.

The banks are allowed to act as trustees. On account of the knowledge of the financial market of India the financial companies are attracted towards them to act as trustees to take the responsibility of the security for the financial instrument like a debenture.

The Indian Government presently hires the commercial banks for various purposes like tax collection and refunds, payment of pensions etc.

Functions of Commercial BanksThe

main functions of a commercial bank can be segregated into three main areas: (i) (ii)
(iii)

Payment System Financial intermediation Financial services

1Payment SystemBanks are at the core of the payments system in an economy. A payment refers to the means by which financial transactions are settled. A fundamental method by which banks help in settling the financial transaction process is by issuing and paying cheques issued on behalf of customers. Further, in modern banking, the payments system also Involves electronic banking, wire transfers, settlement of credit card transactions, etc.In all such transactions, banks play a critical role.

2Financial IntermediationThe second principal function of a bank is to take different types of deposits from customers and then lend these funds to borrowers, in other words, financial intermediation. In financial terms, bank deposits represent the banks' liabilities, while loans disbursed, and investments made by banks are their assets. Bank deposits serve the useful purpose of addressing the needs of depositors, who want to ensure liquidity, safety as well as returns in the form of interest. On the other hand, bank loans and investments made by banks play an important function in channeling funds into Profitable as well as socially productive uses.

3 Financial ServicesIn addition to acting as financial intermediaries, banks today are increasingly involved with offering customers a wide variety of financial services including investment banking, insurance-related services, government-related business, foreign exchange businesses, wealth management services, etc. Income from providing such services improves a bank's profitability.

NAME OF COMMERCIAL BANKS IN INDIA-

SBI & Associates:

State Bank of India State Bank of Bikaner & Jaipur State Bank of Hyderabad State Bank of Indore State Bank of Mysore State Bank of Patiala State Bank of Travancore

Nationalized Banks:

Allahabad Bank Andhra Bank Bank of Baroda Bank of India Bank of Maharashtra Canara Bank Central Bank of India Corporation Bank Dena Bank IDBI Bank Ltd. Indian Bank Indian Overseas Bank Oriental Bank of Commerce Punjab & Sind Bank Punjab National Bank Syndicate Bank UCO Bank Union Bank of India United Bank of India Vijaya Bank

-BANK OF MAHARASHTRA-

Registered on 16-09-1935Steadily to spread its business operations all over Maharashtra and as opportunity allows, outside that area offering varied services to the general public while trying to be useful to trade, commerce and industry consistently with high standards of safety and efficiency

-Vision 2010To be a vibrant, forward looking, techno-savvy, customer centric bank serving diverse sections of the society, enhancing shareholders and employees value while moving towards global presence.

-Mission To ensure quick expectations. and efficient response to customer

To innovate products and services to cater to diverse sections of society.

To

adopt

latest

technology

on

continuous

basis.

To build proactive, professional and involved workforce

-DEPOSITEA.SAVING A/C-

EligibilityAny individual can open savings bank account singly or jointly. SB Account of minors can be opened jointly with natural guardian/legal guardian. The applicant should furnish identity and address proof as given in account opening form (CIF for individuals), two photographs & PAN number/Form No. 60/61 while opening new account.

Minimum balance in the accountRs.100/- without cheque book facility Rs.500/- with cheque book facility

NominationNomination facility is available.

InterestInterest is paid twice in a year at prescribed rates. At present 3.5% p.a. simple.

Other BenefitsTelebanking facility, SMS Banking and Internet Banking is available. NO TDS Free Mahabank VISA Debit Card. Deposit Insurance Cover upto Rs.1.00 lacks.

1.NRI SERVICESNON-RESIDENT ORDINARY ACCOUNT You can open Rupee Checking Accounts, namely Rupee Savings Account or Rupee Current Account and Rupee Fixed Deposit Accounts. This account will be maintained in Indian Rupees. Non-Resident Indians and Persons of Indian Origin can open this type of account. When you become non-resident, the Rupee accounts held by you prior to your becoming non-resident get designated as Non-Resident Ordinary accounts. These accounts are for Non-Resident Indians who need an account to credit local dues like rent from property etc.

Permitted DebitsAll local payments in Rupees including payments for investments, subject to compliance with RBI REGULATIONS. Remittance outside India of current income in India net of applicable taxes.

Interest RatesInterest Rates on these accounts are the same as domestic rates.

Income TaxInterest earned on these deposits shall be subject to at source deduction of Income tax at prevailing rates.

2. MAHABANK YUVA YOJANANew Scheme for Students:

With a view to making children develop the habit of banking and also to make them our future customers, we have introduced suitable scheme for kids / children / students.

Age Limit:
10 years and above

Type of deposits:
Savings/RD/FD

Saving deposits:
The account will be opened and operated. In the name of child simply by accepting deposit of Rs.10/Only. Account to be operated by him/her. There will be no minimum balance criteria applicable to this account. No Cheque book will be issued to this account. However, minimum balance criteria will be made applicable after the age of 18 and when cheques book will be issued.

Recurring deposit:
We may stipulate suitable monthly installment so that the students fee and other requirements are comfortably met with at the beginning of academic year. No TDS. Fixed deposit/Cash Certificate: Suitable amount is to be deposited as Cash certificate at the beginning of the year or birth day or every year to get Rs.50000 or Rs. 100000 at the end of the stipulated period.

Other benefits:
Free transfer of funds from parents account Under deposit Schemes for intercity for course fee, educational fee, hostel fee etc,. Free standing instruction for transfer of money from parents account in the same branch. Free standing instruction for transfer of money from Childs account to RD account in the same branch. Free ATM debit card with specified spending Limit. Facility for free service for payment of utility bills like mobile phones wherever available.

B CURRENT A/CEligibilityAny individual, proprietorship or partnership firm or a legal person i.e. Institution or a Company or Trust, Corporate Bodies, Government / Semi-Government Departments, a developmental Agency formed by Government, open an a/c.

Amount of DepositMinimum amount for opening of current account is Rs.5000/-

NominationNomination facility is available.

InterestNo interest is payable on this account

Other BenefitsTelebanking facility, Remote Access Terminal (RAT) facility is available at selected branches. Regular & punctual transfer of funds from one a/c to another account by issuing Standing instruction. Interest on Fixed Deposits can be collected to this account.

C TERM DEPOSITE Eligibility

Individual or HUF

Amount of DepositMinimum Rs 100/- Or Im multiple thereof with maximum of Rs. 1 lakh in one Year I. e. from 1st April to 31 st March.

Tenure of the DepositNot less than 5 Years - Maximum up to 10 Years.

Interest RateSubject to change by the Bank from time to time.

Investment LimitsMinimum of Rs. 100/- or in multiple thereof with maximum of Rs. 100,000/- in one year i.e. from 1st April to 31st March.

Tax aspectsInterest on these term deposits shall be liable to tax under the Act, The tax on such interest shall be deducted in accordance with the provisions of section 194A or section 195 of the Act

Premature withdrawalNot allowed. No term deposit shall be encased before the expiry of five years from the date of its receipt. But in the event of the death of the holder of a term deposit in respect of which a nomination is in force, the nominee or nominees shall be entitled at any time before or after the maturity of the term deposit to encase the term deposit.

Transferability FeatureCan be transferred from one branch to another branch of the BOM but not to any other banks branch.

Nomination Facility
Available as per our existing practice in the Bank.

D.RECURRING DEPOSITEEligibility:
An Individual, firm, partner & company, can open recurring deposit account. Even a minor can open Recurring deposit account with us. It is ideal for Doctors, Engineers, Businessmen, students, household women etc.

Amount of Deposit:
Monthly installment with a minimum Rs.50/- and in multiples of Rs.10/- thereafter

Period of Deposit:
Minimum 6 months to maximum 120 months.

Mode of PaymentBy deposit of cash By transfer from SB, CA account by issuing S.I.

Rate of InterestAttractive rate of interest paid on deposit as decided by the bank from time to time on maturity patterns. Penalty for late payment of monthly installments.

Mode of PaymentThe entire proceeds will be paid one month after last installment is paid or maturities date whichever is later.

BenefitsNO TDS. Loan facility is available Upto 90% of deposit amount. Nomination facility is available. Account can be transferred from one branch to another branch.

E.MIXIED DEPOSITEEligibilityAny Individual, singly or jointly.

Amount of DepositMinimum amount Rs.10, 000/- and in multiples of Rs.1000/- thereafter.

Rate of InterestInterest as per term deposit rate decided by the bank from time to time on maturity patterns.

PeriodThe deposits under Scheme are accepted for minimum period of 2 years and in multiples of 3 months thereafter with maximum period of 120 months.

More ConvenientClubbing of 2 or more Mixie Deposit receipts in the same name is allowed for availing
Mixie Overdraft account.

NominationNomination facility is available.

Levy of other chargesThe Bank will not charge other charges such as, folio charges etc. to Mixie Overdraft Account. On maturity, proceeds of Mixie are credited to clear the overdraft and balance is credited to depositors account. Depositor may prefer to renew the deposit & continue facility.

LOANS-

Term Loans, Overdrafts, Letters of Credit, Guarantees and many more such products are included in the credit basket. Recognizing individual customer needs Bank Of Maharashtra has identified Customer segments. For the individual they have finance schemes that translate your dreams into reality.

NAME OF DIFFERENT TYPES OF LOANS:EDUCATIONAL LOAN HOUSING LOAN VEHICLE LOAN CONSUMER LOAN PERSONAL LOAN

A EDUCATION LOANInformation on Education Loan

Purpose Eligibility For Studies in India and Abroad Studies in India: Graduation courses/Colleges under Universities approved by UGC. Other courses leading to diploma / degree etc. conducted by colleges / universities approved by UGC / Govt. / AICTE / AIBMS / ICMR etc. Studies Abroad : Job oriented Prof./Technical / PG courses/ Post Graduation: - MCA, MBA, MS etc Age Maximum amount Security Guarantor Student should be Indian national, have secured admission by Entrance test / Merit bases selection. In India : Abroad : Rs. 20.00 lac Up to Rs. 4.00 lac - Clean Above Rs.4.00 lac Satisfactory third to Rs.7.50 lac party Guarantee Rs. 10.00 lac

Above Rs. 7.50 lac Value of collateral security after providing requisite margin as below should be equal to the quantum of finance plus 2 acceptable guarantor. Computers purchased out of loan be hypothecated. Up Margin to Rs. 4.00 lac lac in Nil India

Above Rs.4.00 5% for studies 15% for studies abroad N.A.

Deduction Limit Rate of Interest

Loans up to Rs. 4.00 lac (Base Rate + 2.00%)

Loans above Rs. 4.00 lac (Base Rate + 2.75%) Simple interest during moratorium period, there after compounded monthly 1% interest concession may be provided to the loanees if the interest is serviced regularly as and when applied during the study period when repayment holiday is specified for interest/ repayment under the scheme. Interest concession is available only for moratorium period. Repayment EMI 60 Months (Loan plus int.accrued together) Moratorium: Course Period + 1 year OR 6 months after getting job whichever is earlier Nil N.A. Loan will be granted to student with parent as Coborrower/s Loan will be disbursed in stages as per requirement directly to Institute / College. Student can apply education loan in online mode through our website. This Facility is presently available only in selected 75 branches (shortly it will be increased to handsome number

Processing Fee Insurance

Others

Other Facility

Mahabank Vehicle Loan Scheme:Tenor Rate of Interest under Rate of Interest BPLR System under Base Rate System BPLR 2.25% BPLR 1.25% Base Rate + 1.25% Base Rate + 2.25%.

Repayment up to 3 years Repayment above 3 years

Purpose Eligibility Age Minimum Employment

Purchase of New 4 or 2 wheelers / Second hand 4 wheelers up to 3 yrs old Permanent salaried / Professionals / Businessmen For Service Current Others 3 yrs Persons Total 2 3 yrs yrs

Minimum Annual Income

4W Rs.3.50 lac for salaried, Rs. 2.00 lac for others 2W Rs. 2.00 lac (Income of spouse can be included if joins as Co-applicant) 4W Rs.15.00 lac 2W Rs.0.50 lac Salaried 18 times Gross Pay Professionals - 1.50 times of average annual Income as per their last three Balance - Sheet/ P & L account or last years income whichever is less. Hyp. of Vehicle

Maximum amount

Security

Guarantor Margin : Deduction Limit

One Guarantor acceptable to Bank 15% for new 50% for second hand 4 wheeler up to 3 yrs 60% of Gross Pay vehicle.

Repayment

4W(New) 2W 2nd 4W 60 Months 4W 2W Rs. 500/Compulsory

84 60 Rs.

Months Months 2000/-

Processing Fee Insurance Group Finance

20 permanent Employees of same organization of repute -Margin Relaxation up to 10%. The maximum amount for purchase of 2 wheelers & 4 wheelers is Rs 0.50 lakh & Rs. 15.00 lakh respectively. If the loan is availed for a lesser amount than the prescribed limit, borrower desires to avail the loan during the currency of the

Others

a. For Base Rate of Interest

Repair/

Renovation/ Rate

extension +

of

house: 1.00% purpose:

b. For Base Rate + 2.25% Repayment Total Deduction

other

Maximum repayment period is 5 years. Net take home pay/monthly income should be not less than 35% of gross monthly income/earnings after considering all deductions including the EMI of the proposed Top-up Loan. 0.50% of the Top-up loan amount payable at the time of availing the loan.

Processing Charges

INDIVIDUAL LOAN:Loans against deposits If you have any term deposit with us you can in emergencies always avail of this facility which we offer. Persons eligible Margin : Anyone who has a deposit with us. As low As high as 25% as 10%

Repayment Guarantee

In easy installments or date of maturity of the receipt. No guarantors required.

Housing Loan Scheme:-

Purpose

Build your own house Purchase new house/Flat (Old or New) Repairs/Renovation of existing house

Eligibility

Salaried Persons, Professionals, Businessmen with sufficient disposable income. Farmers having min five acres of irrigated land holding. Non Resident Indians are also eligible. Minimum 21 years - Maximum 50 yrs. for salaried persons. Maximum 55 years for other than salaried persons

Age

For salaried class 50 times of Gross Salary or 60 times of Net Monthly salary whichever is higher subject to applicable margin For Businessmen Equal to avg annual income (Net profit + Depreciation) of last 3 yrs X 4 times (B/S, IT returns) Also note repayment of any other term liabilities. For Farmers 4 times of avg annual net income. Cross check Gross income, land holding, cropping pattern, Sugar Factory/APMC/ other agencies bills etc. Ensure for repayment capacity & repayment experience. If jointly owned, consider joint holders income No Rs.15 Rs.5 maximum limit for Metro/Urban lakh in Semi Urban/Rural lakh for repairs/renovation in all area area areas

Quantum of Loan:

Maximum Loan Quantum:

Deductions Security

Total deductions including proposed EMI should not exceed 65% of gross monthly salary / annual income. Upto Rs 25000/- One Guarantor with sufficient income/networth Above Rs 25000/- Equitable/Regd. Mortgage of property or Equal amount of paper security (NSCs, FDRs of our Bank etc. excluding shares) guarantee of the spouse, guarantee of relatives whose income is considered for quantum For full value against fire/ Earthquake etc with Banks cla

Insurance

Mahabank Housing Loan Scheme: BPLR System:Floating Option Tenor/ Amount Up to Rs. 30 lakh Above Rs. 30 lakh Rs. 75.00 Lakh & less than Rs. & above 75.00 lakh BPLR 3.00% BPLR 2.50% BPLR (11.25%) BPLR 2.75% BPLR 2.25%

Up to and inclusive of 5 years BPLR 3.50% Above 5 years and up to and BPLR 3.25% inclusive of 10 years Above 10 years but below & inclusive of 20 years BPLR 3.00%

2.25%

BPLR 2.00%

Mahabank Housing Loan Scheme: Base Rate System:

Floating Option Tenor/ Amount Up Rs. lakh to 30 Above Rs. 30 lakh & less than Rs 75.00 lakh Base Rate + 0.50% Base Rate + 1.00% Base Rate + 1.25% Rs 75.00 Lakh & above

Up to 5 years

and

inclusive

of Base Rate

Base Rate + 0.75% Base Rate + 1.25% Base Rate + 1.50%

Above 5 years and Base Rate up to and inclusive of 10 + 0.25% years Above 10 years but below & Base Rate inclusive of 20 years + 0.50% Fixed Option Up Rs. lakh to Above Rs. 30 30 lakh & less than Rs 75.00 lakh

Rs 75.00 Lakh & above

Up to 5 years

and

inclusive

of 10.25%

11.25% 11.50%

11.50% 11.75%

Above 5 years and 10.75% up to and inclusive of 10 years Above 10 years but below & -inclusive of 20 years For Repair/ Renevoation Base Rate+

--

--

1.25%

PERSONAL LOAN
Purpose Eligibility Age Minimum Employment To meet personal Expenses Permanent salaried / Professionals (must be IT assesses) 21yrs 60yrs at Loan Maturity For Service Persons Current Professionals -3 years Total 2 5 Yrs yrs

Minimum Annual Income

Salaried persons, permanent in service / professionals minimum income Rs. 3.00 lakh p.a. (Teachers having salary a/c Rs.2.00 lac)

Maximum amount

Rs.1.50 lac Salaried 6 times Gross Pay Professionals - 50% of Gross Avg. Income of last 3 yrs IT return or last yrs inc. which ever is less Nil 60% of Gross Pay

Margin : Deduction Limit

Security Guarantor Repayment Processing fee Insurance Group Finance Others

CLEAN One Guarantor acceptable to Bank EMI 36 mts (Max) or residual service whichever is less 1% of Loan Amt. Min. Rs.500.00 N.A. No Group Finance N.A.

Model Education Loan Scheme:-

Loan Slab

Existing Rate BPLR System

under Rate of Interest under Base Rate System Base Rate + 1.75% Base Rate + 2.75%

Loan amount upto and inclusive of BPLR-2.00% Rs.4.00 lakh Loan amount above Rs.4.00 lakh BPLR-1.25%

CHAPTER NO-3

SERVICES1.ATMSalient features of our ATM Card:-

Mahabank Visa Debit card gives you the freedom to access your savings. Direct on line debit to your savings account. Round the clock cash withdrawal facility up to Rs 20000/-. No joining fees. Completely safe and secure.

Guidelines for the card holders: The maximum limit for cash withdrawal is fixed at Rs.10,000/- for other Bank card holders/customers at this Mahabank ATMs. The maximum limit for cash withdrawal using Mahabank ATM card holders on other Bank ATMs is also restricted to Rs.10,000/ The free cash withdrawal transactions on other Bank ATMs are restricted to five per calendar month for Mahabank ATM card holders. After five free cash withdrawal transactions from saving accounts through other Bank.

2 DEMAT SERVICESServices rendered are for holding / transferring / pledging of securities such as shares / Debentures / Bonds / Commercial Papers/ UTI units / etc (known as securities) in electronic form (Dematerialized form).

Functions: Dematerialisation (conversion into electronic form) of securities in physical form. Rematerialisation (conversion to physical form) of Securities held in demat account. Effecting deliveries from demat accounts. Getting credits into the demat accounts when transferred from other accounts. Modification of accounts for change of address / Bank account details / nominee / power of attorney.

Facilities: Debits to accounts are effected under instructions from clients. On line inter depository transfers are allowed on real time basis i.e. within few minutes of processing of instruction . Dividends are credited directly to the bank account (as referred in the Demat account). Transmission (death claim settlements) to surviving holder(s) or Nominee (incase of death of all holders) is allowed. SMS Alert facility on account positions & security transfers are available. A facility known as EASI (Electronic Access to Security Information) is available free of charge to view account position through Internet.

Who can open Demat Account?

Individuals / HUF/ NRI / Body Corporate / Registered Society / Registered Trust / Recognized Funds (Gratuity Fund, Superannuition Fund, Venture Capital Fund etc) / Foreign Institutional Investors / Overseas Body Corporate / Banks / Mutual Funds / Association of Persons / Foreign National / Clearing Members (Brokers). Demat account in the name of Proprietorship / Partnership firm / Unregistered Society / unregistered Trust cannot be opened. Demat account in the name of HUF / Minor can be opened as 1st and sole holder. Joint accounts with others are not allowed. Joint accounts can be opened in the name of maximum three holders.

3CREDIT CARDThe INDIA CARD is affiliated to Master Card International and is acceptable at thousands of member establishments spread all over India and Nepal where Master Card Logo is displayed. It provides safety and convenience while travelling and shopping. It is an ideal companion. The card is issued for 2 years with nominal membership fees and automatic renewal facility. The CREDIT CARD holder can enrol family members as add on member at concessional fee. A free air travel insurance upto Rs. 2.00 lacs & accident insurance cover (group insurance) upto Rs. 1.00 lac is available. Cash withdrawal facility upto Rs. 5,000/- on two occasions in a month from any of our branches spread all over India. It also entitles you to a concession in insurance premium of mediclaim policy of National Insurance Company limited. It insures you against any fraudulent usage on your lost/ stolen card. One time free credit card has been issued to customers having deposit above one lac & Housing Loan Account holders .

4 Payment of utility bills through bank accounts [Maha Bill Pay]

They have launched an Electronic Bill Presentment and Payment Services presently in Pune and Mumbai known as " MahaBillPay ."

Gist of the Scheme The Customer who wishes to make payment utility payments like Electricity, Telephone Bills, etc., should apply through the branch and get registered under the scheme. The Bill Desk Company for easy identification will provide each customer with unique registration number. Bill Desk Company would accordingly obtain the bills details of the registered customers from the Utility providers like MSEB, BSNL etc. The list of customers with bill details whose bills have fallen due for payment, will be sent to the branch Branches on receipt of the payment list would debit the account of the customer concerned accordingly.

Other Features When the customer is registered with the scheme, the details of the customer are informed to the utility providers. The latter would print the special message in the bills of the customer concerned to the effect that the bill is under the scheme. In addition, the Company will also contact the customer for payment instruction.

5 Capital Market Application ( ASBA )(Application Supported by Blocked Amount)

What is ASBA?
ASBA means Application Supported by Blocked Amount, enables investors to apply for IPOs / FPOs and rights issues without making a payment. Instead, the amount is blocked in investors' own account and only an amount proportionate to the shares allotted goes out when allotment is finalized. It is a supplementary process of applying in initial public offers (IPO), right issues and follow on public offers (FPO) made through book building route and co-exists with the current process of using cheque as a mode of payment and submitting applications. Bank is providing this value added service free of costs for issues with book building at BSE.

Benefits of ASBA to Investors:

The investor need not pay the application money by cheque rather block his/her bank account to the extent of the application money, thus continue to earn interest on application money. The investor does not have to bother about refunds, as in ASBA only an amount proportionate to the securities allotted is taken from the bank account when his/her application is selected for allotment after the basis of allotment is finalized. The application form is simpler. The investor deals with the known intermediary i.e. his/her own bank

6 Social Responsibility:Bank's Rural Development Centres at Hadapsar and Bhigwan are undertaking various developmental activities for the benefit of the famers vi. Lab to Land project, reuse / rehabilitation of Saline Soil and advice on scientific use of inputs for optimum results. The Mahabank Agricultural Research and Rural Development Foundation (MARDEF) is active in socio-economic development of villages by encouraging farmers to take diversified activities like dairy, EMU farming, goat rearing, grape cultivation, horticulture and scientific use of various inputs like fertilizers etc. The foundation assists farmers, especially small and marginal farmers, in receiving timely bank credit. The Bank has established Five Mahabank Self Employment Training Institutes (MSETI), one each at Pune, Aurangabad, Nagpur, Nasik and Amravati. These provide training to rural youth and women for self employment. A total of 4605 candidates have been trained by the institutes so far. The Mahabank Vidarbha Shetkari Jagruti Abhiyan, a joint effort of Bank of Maharashtra and Hanuman Vyayam Prasarak Mandal has reached out to more than 5750 Farmers in distress in six districts of Vidarbha through counselling and training sessions.

-STATE BANK OF INDIA-

INTRODUCTION
State Bank of India (SBI) is the largest Indian banking and financial services company (by turnover and total assets) with its headquarters in Mumbai, India. It is state-owned. The bank traces its ancestry to British India, through the Imperial Bank of India, to the founding in 1806 of the Bank of Calcutta, making it the oldest commercial bank in the Indian Subcontinent. Bank of Madras merged into the other two presidency banks, Bank of Calcutta and Bank of Bombay to form Imperial Bank of India, which in turn became State Bank of India. The government of India nationalised the Imperial Bank of India in 1955, with the Reserve Bank of India taking a 60% stake, and renamed it the State Bank of India. In 2008, the government took over the stake held by the Reserve Bank of India. SBI provides a range of banking products through its vast network of branches in India and overseas, including products aimed at non-resident Indians (NRIs). The State Bank Group, with over 16,000 branches, has the largest banking branch network in India. SBI has 14 Local Head Offices and 57 Zonal Offices that are located at important cities throughout the country. It also has around 130 branches overseas. With an asset base of $352 billion and $285 billion in deposits, SBI is a regional banking behemoth and is one of the largest financial institution in the world. It has a market share among Indian commercial banks of about 20% in deposits and loans.[2] The State Bank of India is the 29th most reputed company in the world according to Forbes. Also SBI is the only bank featured in the coveted "top 10 brands of India" list in an annual survey conducted by Brand Finance and The Economic Times in 2010. The State Bank of India is the largest of the Big Four banks of India, along with ICICI Bank, Punjab National Bank and HDFC Bankits main competitors.

A ONLINE SERVICES:1.Mobile Banking Service over Application/ Wireless Application Protocol (WAP)-

The following functionalities are available in the application based service/ WAP: Funds transfer (within and outside the bank). Interbank Mobile Payment Services (IMPS. Enquiry services (Balance enquiry/ Mini statement). Cheque book request Demat Enquiry Service (Portfolio value, Request for DIS booklet, Bill Statement, Last Five Transactions, Transaction status etc.) Bill Payment (Utility bills, credit cards, Insurance premium), Donations, Subscriptions. M Commerce (Mobile Top Up, Top up of Tatasky, BigTV, SunDirect, DishTV connections and receive recharge pins for DigitalTV/Videocon d2h, Merchant payment, SBI life insurance premium).

2 Bills Payment-

A simple and convenient service for viewing and paying your bills online. No more late payments No more queues No more hassles of depositing cheques Using the bill payment you can view and Pay Various bills online, directly from your SBI account. You can pay telephone,electricity, insurance,credit cards and other bills from the comfort of your house or office, 24 hours a day, 365 days a year. You can also set up AutoPay instructions with an upper limit to ensure that your bills are paid automatically whenever they are due. The upper limit ensures that only bills within the specified limit are paid automatically, thereby providing you complete control over these payments.

3 Fund Transfer-

The Funds Transfer facility enables you to transfer funds within your accounts in the same branch or other branches. To make a funds transfer, you should be an active Internet Banking user with transaction rights. Daily limit for Funds Transfer to own Accounts: Between Accounts in the same branch: Rs.10 Lacs. Between Accounts across branches: Rs.5 Lacs. Daily limit for Funds Transfer to PPF Accounts in the same branch or across branches: Rs.70000. This is subject to a ceiling of Rs.70000, by a maximum 12 deposits, during the Financial Year, for the Principal Amount.

4 E-Ticketing-

You can book your railway, air and bus tickets online through OnlineSBI. To book your train ticket, just log on to irctc.co.in and create an ID thereat if you do not have one. Submit your travel plan and book the ticket(s)-either i-ticket (where the delivery of tickets will be made at your address) or e-tickets (wherein after successful payment transactions, an e-ticket is generated which can be printed any time. For an e-ticket, the details of photo identity card will required to be filled in) After submitting the respective ID and password, you can select your account. After a successful debit, Railways will generate the ticket. E-ticket can be printed by you whereas the i-ticket will be dispatched by IRCTC at the given address. Service charges @ Rs.10/- per transaction shall be levied in addition to the cost of the ticket. Cancellation of E-ticket can be done by logging on to IRCTC's site; refund amount will be credited to your account directly within 2-3 days. For cancellation of i-ticket, you shall be required to submit your ticket at a computerized counter of Railways and on cancellation, the amount shall be credited back to your account.

5Third Party transferwith security-

You can transfer funds to your trusted third parties by adding them as third party accounts. The beneficiary account should be any branch SBI.Transfer is instant.You can do any number of Transactions in a day for amount aggregating Rs.5 lakhs. To transfer funds to third party having account in SBI, you need to add and approve a third party, you need to register your mobile number in personel details link under profile section. You will receive a One Time SMS password on your mobile phone to approve a third party. If you do not have a mobile number, third party approval will be handled by your branch. Only after approval of third party, you will be able to transfer funds to the third party. You can set limits for third party transactions made from your accounts or even set limits for individual third parties.

B OFFLINE SERVICES:1 PERSONAL BANKING-

State Bank of India offers a wide range of services in the Personal Banking Segment which are indexed here. Click on each of them to access the details. Our products are designed with flexibility to suit your personal requirements. Enjoy 24 hour facility through our ATMs - growing speedily it has crossed the 21000 mark Watch this space for more details.

SBI Term Deposits SBI Recurring Deposits SBI Housing Loan SBI Car Loan SBI Educational Loan SBI Personal Loan

SBI Loan For Pensioners Loan Against Mortgage Of Property Loan Against Shares & Debentures Rent Plus Scheme Medi-Plus Scheme Rates Of Interest

2 GOVERNMENT BUSINESS-

State Bank of India's linkage with Government business are widespread. No wonder that out of 9315 branches in India, about 7000 branches are conducting Government Business. The large network of our branches provides easy access to the common man to deposit the Government dues and pension payments.

3.PERSONAL FINANCEState Bank of India has a variety of schemes under Personal Finance to satisfy varying needs of the banking public. Many of our branches offer loans under Personal Finance. This section also offers an EMI calculator to facilitate computation of monthly repayment.

4PROJECT FINANCEA one-stop-shop of financial services for new projects as well as expansion, diversification and modernization of existing projects in infrastructure and non -infrastructure sectors .

Expertise Being India's largest bank and with the rich experience gained over generation, SBI brings considerable expertise in engineering financial packages that address complex financial requirements. Project Finance SBU is well equipped to provide a bouquet of structured financial solutions with the support of the largest Treasury in India (i.e. SBI's), International Division of SBI and SBI Capital Markets Limited. The global presence as also the well spread domestic branch network of SBI ensures that the delivery of your project specific financial needs are totally taken care of. Lead role in many projects Allied roles such as security agent, monitoring/TRA agent etc.

Synergy with SBI caps (exchange of leads, joint attempt in bidding for projects, joint syndication etc.). In a way, the two institutions are complimentary to each other. We have in house expertise (in appraising projects) in infrastructure sector as well as non-infrastructure sector.

CONCLUSION

According to research, the first part of COMMERCIAL BANK is focused on customer satisfaction & service quality. Commercial Bank moderate high quality services, reliability, responsiveness , & security.

The second part ,focused on online customer service provided are better than expectation. All facilities they provide through online. It becomes convenient to them. The third framework is loyalty. It becomes very beneficial to both customer& organization . It will be create an economic development of the nation

Questionnaire:1. What kind of different strategy u adopt to attract the customer? 2. What are the different products available in your bank?

3. You can make any survey or arrange seminars for your customer? 4. On which basis u make a product diversification? 5. What percentage of rate of interest provided by bank?