Broadband Internet Services Proposal 2011

COMPANY PROFILE
PT First Media Tbk (First Media) is the largest multimedia operator in Indonesia engaged in the operation of a fiber network and broadband communication system. First Media is the leading distribution of broadband internet (Broadband Internet), cable TV (CATV) and high-speed data communication services (DCS) to households and corporations in Indonesia. First Media is the dominant cable operator with more than 70% market share of total CATV subscribers (corresponding to about 28% market share of total pay-TV subscribers) and more than 45% market share of cable modem broadband internet subscriber (corresponding to about 15% market share of total broadband internet subscribers) in the country, as at the end of 2006. First Media is listed on the Indonesia Stock Exchange. In June 2007, First Media initiated a name change to First Media in conjunction with the launch of a new corporate identity and branding as a Triple Play connectivity provider with a full suite of digital broadband based product offerings, comprise of: a) always on, unlimited high speed Internet access services (under the brand FastNet), b) digital cable TV (under the brand HomeCable) and c) high speed, high capacity data communication solutions for business and commercial application (under the brand DataComm) that capitalize on First Medias advanced network and broadband capabilities.

FIRST MEDIA NETWORK ADVANTAGES

First Media owns and operates a technologically-advanced two-way 870 Mhz Hybrid Fiber-Coaxial (HFC) cable network in Jakarta, Bali and Surabaya. The architecture and reach of First Medias network infrastructure positions it to play a leading role in the delivery of broadband services in major metropolitan Jakarta. First Medias main business operations consist primarily of delivering Broadband Internet accesses with high speed data services to subscribers and CATV programming through this network. First Media Network Multiple Upstream Providers (Indosat and Matrix Cable System) to access 1 st Tier ISP with 10 Gbps full local loop protection. Massive connection (10 Gbps) OpenIXP (Indonesia Internet eXchange/IIX) with local loop protection. Provide End-to-end Fiber Optic Transmission to the customer First Media Network Routing Use BGP Routing Protocol for Internet connection User flexibility to implement static or dynamic routing (OSPF) protocol Use the next-generation intelligent network which is known as MPLS (Multiprotocol Label Switching) that deliver a wide variety of advanced value added services over a single infrastructure First Media Core Network Use MPLS QoS Network to deliver End to End Quality of Service on IP Backbone Use MPLS Traffic Engineering (TE) to have Network High Availability and Traffic Capacity. Use most advance network equipment from Cisco Network and design by Cisco Advance Service

FIRST MEDIA NETWORK CHARACTERISTICS

First Media currently is one of the biggest ISP in Indonesia with 10 Giga bits per second (Gbps) bandwidth capacity from 2 prominent upstream provider to the 1st Tier ISP. The network system is designed to handle the Internet bandwidth capacity up to 10 Gbps and over 500,000 subscribers of cable modem and corporate customer it operates 24 hours with high network reliability.

Below is the network configuration of the FM Internet system

First Media Internet service using BGP Routing through the Global Internet with Best-path route and shortest path techniques. First Media offer not only bandwidth capacity but also best experience internet service. We are continuing evaluate our internet service experience day to day.

Below is the graph of bandwidth utilization

Client List
Jakarta Stock Exchange Sophie Martin, Multistada Jakarta International School Australian International School Univ. UPN Veteran Jakarta Univ. Bunda Mulia Global International School Univ. Mercu Buana Univ. Budi Luhur Republika Kompas Gramedia Mindshare group agency Indosiar SCTV Mcdonalds Hoka hoka Bento ISMAYA Group El Shinta Harley Davidson Tunas Muda School Universitas Tarumanagara Ukrida Lasalle college Sekolah Yacobus Top One ORIX Banking Metro TV MRA Group Multistada (Achilles ban) Mandala Airlines

FIRST MEDIA PROPOSED SERVICE

First Media offer bundle package of broadband Internet services and high capacity fiber optic leased line as follows Broadband Internet Services 1. Total 10 Mbps High Speed Dedicated Internet Access (HDIPA) with 1:1 ratio, Symmetrical Upstream/Downstream. 2. 3. 4. 5. 6. 7. Up to 10 Mbps OpenIXP (Indonesia local Internet exchange / IIX) to each location Dedicated fiber optic leased line connection 10 Mbps (Fast Ethernet) Fiber optic converter to RJ45 port Bandwidth Utilization report (MRTG provided) Free 16 Static IP address or by request with no additional charge. Customer will be able to have benefit of Bandwidth-On-Demand feature.

Pricing

DESCRIPTION
Installation Fee (One time)

International Bandwidth

Local Bandwidth

Monthly Fee Amount (IDR)

10.000.000

1 Mbps 2 Mbps 3 Mbps 4 Mbps 5 Mbps 6 Mbps 7 Mbps 8 Mbps 9 Mbps 10 Mbps

9 Mbps 8 Mbps 7 Mbps 6 Mbps 5 Mbps 100 Mbps 100 Mbps 100 Mbps 100 Mbps 100 Mbps

7.000.000 10.000.000 12.000.000 16.000.000 20.000.000 24.000.000 28.000.000 32.000.000 36.000.000 40.000.000

SERVICE LEVEL AGREEMENT (SLA)

Monthly SLA applied 98 % Service Availability (%) = Service Availability Level Penalty / Minute (Y) Actual Performance Level Downtime (in minutes) Penalty (Rp) {100 - (Total Unavailable Time in minutes in a month) x 100} % (Number of days in a month x 24 x 60) : : : : : 98% monthly subscription fee / (30Days*24Hours*60Minutes) X% (if less than 98%) (98 X)% * (30Days*24Hours*60Minutes) Downtime * Y

Support & Maintenance

7 x 24 hour network operation center (NOC) 7 x 24 hour technical support team and fiber optic network maintenance and support team Maintenance Notification will be inform to customer 7 days before Provide Bandwidth Monitoring Standard Operation Procedure for complain handling as follows: 1. Response time 2. Resolution time 1. 2. Escalation Chart Level Description Unit Contact Email Level Description Unit Contact 1ST (FIRST) CORPORATE HELPDESK CORPORATE CLIENT SUPPORT +62-21-5278811 ext 2485 and 2490 (08:00 22:00) +62-817-9905212 (24/7) corporate.helpdesk@firstmedia.com 2ND (SECOND) AFTER 2 HOURS TECHNICAL SUPPORT & ENGINEERING CORPORATE DATA MAINTENANCE +62-21-5278811 ext 2486 / 2487 / 2489 +62-818693957 (24/7) 3RD (THIRD) AFTER 3 HOURS OPERATIONAL MANAGERIAL SUPPORT OPERATION SUPPORT +62-21-5278811 ext 2501 4TH (FOURTH) AFTER 6 HOURS DIRECTOR LEVEL TECHNICAL DIRECTOR +62-21-5278811 ext 3106 / 2106 : maximum 1 hour for any network disruption :

Internet problem and hardware failure maximum 4 hours Fiber Optic Cable failure maximum 6 hours

Level Description Unit Contact Level Description Unit Contact

TERMS & CONDITIONS

All prices are subject to applicable taxes (VAT 10%) Entry/permit to the building, grounding, electricity and UPS are customer responsibilities. User Interface: RJ45

Delivery time: 45 ( f o u r t y f i v e ) d a y s after the Purchase Order (PO) and payment is received and all permits are acquired. Minimum contract period 24 months This quotation is valid for 1(ONE) month

For further enquiry Please contact: Asterina asterina@firstmedia.com Corporate Sales Dept PT First Media Tbk Office: 021 527 8811 Mobile: 0812 902 6725