It is our pleasure to submit the Assignment on Production Operations Management related Question Answer.

Despite several limitations, I hope that the assignment will attain its purpose to considerable extent. I request you for allowing me the opportunity to do the assignment on Production Operations Management. I have collected the information from Internet browsing & Main Book.

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Question no 1: Browse internet and write brief note of following: 1. Management: Management is the process of getting activities completed efficiently and effectively with and through other people. Management can also be defined as the organization and coordination of the activities of an enterprise in accordance with certain policies and in achievement of defined objectives. Management is often included as a factor of production along with machines, materials, and money. Management functions included Planning, Organizing, Staffing, Directing, Coordinating, Reporting and Budgeting. Basic functions Management operates through various functions, often classified as planning, organizing, staffing, leading/directing, controlling /monitoring and Motivation. Planning: Deciding what needs to happen in the future (today, next week, next month, next year, over the next 5 years, etc.) and generating plans for action. Organizing: (Implementation) making optimum use of the resources required to enable the successful carrying out of plans. Staffing: Job analyzing, recruitment, and hiring individuals for appropriate jobs. Leading/Directing: Determining what needs to be done in a situation and getting people to do it. Controlling/Monitoring: Checking progress against plans. Motivation: Motivation is also a kind of basic function of management, because without motivation, employees cannot work effectively. If motivation doesn't take place in an organization, then employees may not contribute to the other functions (which are usually set by top level management). Basic roles: Interpersonal: roles that interaction with employees.
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involve

coordination

and

 Informational: roles that involve handling, sharing, and analyzing information. Decisional: roles that require decision-making. Management skills: Technical: used for specialized knowledge required for work. Political: used to build a power base and establish connections. Conceptual: used to analyze complex situations. Interpersonal: used to communicate, motivate, mentor and delegate. Diagnostic: ability to visualize most appropriate response to a situation.

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2. Production Operations Management: Production and Operations Management ("POM") is about the transformation of production and operational inputs into "outputs" that, when distributed, meet the needs of customers. Production and operation management (POM) is the

management of an organization's production system, which converts input into the organizations products and services. Production and Operations Management is the transformation of input through output of process design, operations, and supply chain management. Production and Operations Management (POM) provides tools, techniques, concepts, models, ideas to design, dimension, control, improve production systems. Production is the process of using people and machinery to convert materials into finished goods and services. Although the term production is sometimes used interchangeably For with manufacturing, production production is a broader term and includes a number of nonmanufacturing processes. example, encompasses such extractive industries as fishing, lumber, and mining. Production also applies to the creation of services. Services are intangible outputs of the production system. They include outputs as diverse as trash hauling, education, haircuts, tax accounting, health delivery systems, mail services, transportation, and lodging.

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3. Operation Research: Operational Research (OR) is the use of advanced analytical techniques to improve decision making. Operations research (also referred to as decision science, or management science) is an interdisciplinary mathematical science that focuses on the effective use of technology by organizations. In contrast, many other science & engineering disciplines focus on technology giving secondary considerations to its use. It is sometimes known as Operations Research, Management Science or Industrial Engineering. Operations Research is often concerned with determining the maximum (of profit, performance, or yield) or minimum (of loss, risk, or cost) of some real-world objective. Originating in military efforts before World War II, its techniques have grown to concern problems in a variety of industries.

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4. Industrial Engineering: Industrial engineering is a branch of engineering dealing with the optimization of complex processes or systems. It is concerned with the development, improvement, implementation and evaluation of integrated systems of people, money, knowledge, information, equipment, energy, materials, analysis and synthesis, as well as the mathematical, physical and social sciences together with the principles and methods of engineering design to specify, predict, and evaluate the results to be obtained from such systems or processes. Its underlying concepts overlap considerably with certain business-oriented disciplines such as Operations Management, but the engineering side tends to emphasize extensive mathematical proficiency and usage of quantitative methods. Depending on the sub-specialty (ies) involved, industrial engineering may also be known as operations management, management science, operations research, systems engineering, or manufacturing engineering, usually depending on the viewpoint or motives of the user. Recruiters or educational establishments use the names to differentiate themselves from others. In health care, industrial engineers are more commonly known as health management engineers or health systems engineers.

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5. Product & Service: Product (business): an item that ideally satisfies a market's wanted or need. Service (business): that satisfied customers requirement. Product (economics and marketing): product is the process of distinguishing a product or offering from others, to make it more attractive to a particular target market. This involves differentiating it from competitors' products as well as a firm's own product offerings. Service (economics and marketing): service is the end-user and partner requests for assistance with the company's products services. A product is something that you can use or consume, like food or CDs or books or a car or clothes. You buy a product with the idea that you will use it, either just once or over and over again. A service is something that someone does for you, like give you a haircut or fix you dinner or even teach you social studies. You don't really get something solid, like a book or a CD, but you do get something that you need. The basic difference is that a product is something you can hold in your hand (unless it's something big, like a car or a house). Now, a service can also contain a product. Someone who fixes you dinner gives you food, which was bought. In this

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example, the food is the product and the person's fixing it for you is the service. In the same way, your teacher gives you a service by teaching you social studies. He or she also gives you a product by giving you a textbook.

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Question no 2: Present organization of a manufacturing company and show the sections involved in Production Operations Management, Describe their inputtransformation-Output relation. Answer:

Figure: Organization of a Manufacturing company

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Figure: Input-transformation-Output relation of manufacturing company

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Question no 3. Form the point of view of Production Operations Management (POM), what may be the issue in operational activities of a Bank to satisfy customer? Answer: PRINCIPLES OF SERVICE IN BANKING 1. By satisfying the clients business objectives a bank can satisfy their own professional and personal objectives. 2. Every bank wants their client to regard the organization as their partner of choice time after time. 3. Satisfied customers/clients become engaged clients when they trust the bank the are linked with and feel a sense of pride through an association with it. 4. Engaged clients form a significant source of continued and improved growth. 5. An engaged client will actively sell the banks product and services to others. 6. Engaged client forms a sound commercial foundation for the existing bank. 7. Dont keep good news to yourself-inform the client of every success. 8. Give every customer a reason to trust the bank. 9. Do what you said; you could do it, when you said you would do it. 10. Take personal ownership& responsibility for keeping the client informed of progress in any matter they have raised Today retail following: Multiple banking sector is credit characterized cards, by

products

(deposits,

insurance,

investments and securities) Multiple channels of distribution (call center, branch, Internet and kiosk)

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 Multiple customer groups (consumer, small business, and corporate) Today, the customers have many expectations from bank such as (i) Service at reduced cost (ii) Service Anytime Anywhere (iii) Personalized Service

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