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Unisys Corporation 11720 Plaza America Drive Tower III Reston, VA 20190
This data shall not be disclosed outside the Government and shall not be duplicated, used, or disclosed in whole or in part for any purpose other than Government evaluation; provided, that if a contract is awarded to this offeror as a result of, or in connection with the submission of this data, the Government shall have the right to duplicate, use, or disclose the data to the extent provided in the contract. This restriction does not limit the Governments right to use information contained in the data if it is obtained from another source without restriction. The data subject to this restriction is applicable to all pages following in this document. The information contained herein is proprietary, and it contains trade secrets and commercial or financial information which is privileged or confidential and is therefore exempt from disclosure under the provision of 5 USC Section 552. Release of this information is prohibited and subject to the sanctions set forth in 18 USC Section 1905. Some parts of this document, as identified on individual pages, are considered by the submitter to be privileged or confidential trade secrets or commercial or financial information not subject to mandatory disclosure under the Freedom of Information Act. Material considered privileged or confidential on such grounds is contained on pages so marked.
TABLE OF CONTENTS VOLUME 1, OVERVIEW ......................................................................................................................1-1 VOLUME 1, PART I ...............................................................................................................................1-5 TAB A FEATURES AND FUNCTIONS MATRIX [7.1.1, A9.1.1.1, A9.7(A), A9.7.1.1.1, ATTACHMENT 1]....................................................................................................................................1-5 TAB B RESILIENCY, REDUNDANCY, AND RELIABILITY [7.1.1, A9.1.1.2, A9.7(a)m A9.7.1.1.2] ...............................................................................................................................................1-45 TAB C PRIVACY, SECURITY, AND SECTION 508 COMPLIANCE [7.1.1, A9.1.1.3, A9.7(A), A9.7.1.1.3] ...............................................................................................................................................1-50 TAB D DATA MIGRATION PLAN AND RECOMMENDATIONS [7.1.1, A9.1.1.4, A9.7(a), A9.7.1.1.4] ...............................................................................................................................................1-63 TAB E INTEROPERABILITY [7.1.1, A9.1.1.5, A9.7(A), A9.7.1.1.5, ATTACHMENT 4] ..............1-66 VOLUME 1, PART II MANAGEMENT APPROACH [7.1.1, A9.1.2, A9.7(a), A9.7.1.2] ...........2-70 TAB A SERVICE LEVEL AGREEMENTS [7.1.1, A9.1.2.1, A9.7(A), A9.7.1.2.1]..........................2-70 TAB B CUSTOMER ENGAGEMENT POLICY AND IMPLEMENTATION COMMUNICATIONS PLAN [7.1.1, A9.1.2.2, A9.7(A), A9.7.1.2.2] ...................................................2-77 TAB C CORPORATE STABILITY/CAPABILITY [7.1.1, A9.1.2.3, A9.7(A), A9.7.1.2.3] ..............2-84 TAB D TRANSITION STRATEGY AND TRAINING PLAN [7.1.1, A9.1.2.4, A9.7(A), A9.7.1.2.4] ...............................................................................................................................................2-94 TAB E OPERATING ORGANIZATION [7.1.1, A9.1.2.5, A9.7(A), A9.7.1.2.5] ............................2-110 TAB F GSA ADMINISTRATION OF CLOUD SERVICES [7.1.1, A9.1.2.6, A9.7(A), A9.7.1.2.6]2-115 TAB G RELEVANT EXPERIENCE AND PAST PERFORMANCE [7.1.1, A9.1.2.7, A9.7(A), A9.7.1.2.7, ATTACHMENT 5].............................................................................................................2-120 LIST OF EXHIBITS Exhibit 1. Collaborative Office No Boundaries......................................................................................1-2 Exhibit B-1. Google Apps and Microsoft BPOS Key Differentiators. .................................................1-45 Exhibit B.1-1. Timelines for Customer Data in Google Apps Components Provided to GSA. ..............1-45 Exhibit B.3-1. Data Replication in Googles Multi-tenant, Distributed Environment.............................1-48 Exhibit B.4-1. Life-Cycle Functionality. .................................................................................................1-50 Exhibit C.2-1. Index of Control Descriptions. .........................................................................................1-51 Exhibit C.2-2. GSS Control Types in Appendix A, Section A.1. ............................................................1-53 Exhibit C.2-3. Google Apps Control Types in Appendix A, Section A.2. ..............................................1-53 Exhibit C.3-1. How Our Tools Comply with Section 508 Accessibility Standards. ...............................1-55 Exhibit D-1. Phased Migration Approach................................................................................................1-64 Exhibit E.2-1. Interoperability Summary Matrix of Support for GSA Requirements. .........................1-67 Exhibit E.3.3-1. Interoperable Features of Google Apps for Government. .............................................1-68 Exhibit A.1-1. Unisys SLA Methodology. ..............................................................................................2-70 Exhibit A.1-2. Performance Metrics ........................................................................................................2-71 Exhibit A.1-3. Contractor Performance Scorecard. .................................................................................2-72 Exhibit A.2-1. Service Credit...................................................................................................................2-73 Exhibit B.1-1. Approach to Customer Engagement.................................................................................2-78 Exhibit B.1-2. Governance Framework. ..................................................................................................2-79 Exhibit B.1-3. Issue Escalation. ...............................................................................................................2-80
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Exhibit B.2-1. Communication Vehicles and Stakeholders.....................................................................2-81 Exhibit B.2-2. Implementation Communication Plan..............................................................................2-84 Exhibit C.1-1. Unisys Team Partners.......................................................................................................2-85 Exhibit C.1-2. Unisys Case Studies. ........................................................................................................2-86 Exhibit C.1-3. Google Case Studies.........................................................................................................2-87 Exhibit C.1-4. Tempus Nova Case Studies..............................................................................................2-89 Exhibit C.1-4. Acumen Case Studies.......................................................................................................2-90 Exhibit C.2.1-1. Approach to Subcontractor Administration. .................................................................2-91 Exhibit C.2.2-1. Partner Business Relationships. ....................................................................................2-91 Exhibit C.2.2-2. Unisys Team Project Organization................................................................................2-92 Exhibit C.2.3-1. Roles and Responsibilities ............................................................................................2-92 Exhibit C.3-1. Unisys Best Practices and Industry Standards. ................................................................2-94 Exhibit D.1-1. Timing of Recommended Transition Approach. .............................................................2-95 Exhibit D.1.3-1. Transition Schedule and Tasks. ....................................................................................2-97
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Federal Systems
Unisys Corporation 11720 Plaza America Drive Tower III Reston VA 20190
July 19, 2010 General Services Administration (GSA) Office of the Chief Information Officer (OCIO) 1800 F Street NW, Room 3227 Washington, DC 20405-0000 Attention: Subject: Ms. Teresa Blake, Contracting Officer, and GSA RFP Evaluation Team GSA RFP #OCIO-14558, Enterprise E-Mail and Collaboration Services
Dear Ms. Blake and GSA RFP Evaluation Team: This cover letter provides important information for evaluators on why Unisys selected Google Applications for Government as the best collaboration solution and why the Unisys Team is best positioned to execute successfully on this program. GSA, the focal point for the provision of government-wide services, stands at a critical juncture in defining a fundamentally new model for how the Federal government works.
The challenge is how, in the context of GSA, to take practical advantage of this opportunity for change?
The potential for change is very exciting and Unisys is appreciative of your consideration
Unisys has engagements Unisys has a good In preparation for this project
Particularly for organizations, like GSA, Unisys similarly recommends that while there are
hese tools. The agency-wide costs. Unisys Federal has After the best solution we
The Unisys
Best regards,
~~A. Solibakke,
~tv~
VOLUME 1, OVERVIEW Unisys understands at GSA. Unisys is our proposal. This through collaboration. We have
Unisys brings Unisys has This program will environment. Google brings solution. migration services. partner. The This project Depth Excellen Google Innovation Experienc Experienc
GSA, our
Federal agencies. GSA in several ways. One, this is . Two, this the GSA GSA
participation. Unisys is
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oftware. . Google
enables
events.
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site.
file transfer.
is a
employees can
also include
functionality. includes
provides
archives.
is a
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allowing users to (This data or information is considered confidential or privileged, and is not subject to mandatory disclosure under the Freedom of Information Act.) To Google following: individual user. archive. y the the
o Gmail.
to Google.
migration process. Additionally, he Google The Unisys understands meet 2010 2011. in the GSA environment. This 011. GSA the GSA enterprise. The f GS by Unisys. To .
The
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Management Approach Th project. To that end, Unisys After the The proposal sections VOLUME 1, PART I TAB A FEATURES AND FUNCTIONS MATRIX [7.1.1, A9.1.1.1, A9.7(A), A9.7.1.1.1, ATTACHMENT 1]
of the program.
number.
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GSA
VOLUME 1, PART I, TAB A ATTACHMENT 1 FEATURES AND FUNCTIONS MATRIX, GSA ENTERPRISE E-MAIL AND COLLABORATION SERVICES
Features and Functions Matrix Category Item No. & Title Description of Function Required? Code Explanation and Cross-Reference Yes A Solution Wide 1.01 Users The solution shall provide the The Google ability to expand the solution to additional accounts. Describe the process, limitations, and timeliness of expanding to additional accounts.
The solution shall be accessible via web browsers on PCs and mobile devices. Identify which browsers (including mobile devices) are currently supported, any browser plug-ins required, and describe your release management procedures for future browser support.
Yes
Googles products
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GSA
Category
Yes
Google supports
All aspects of the solution shall be available to the user via a single sign-on process. The solution shall integrate with GSAs LDAP-based directory services to securely authenticate and authorize users. Describe the method of directory access and security used.
Yes
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GSA
Category
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GSA
Exhibit 1.04-2.
The solution shall include the ability, upon request, to create a repository for all data and files without affecting the ability of the individual user to manage their data or files. Effectively there is an immutable copy of the account maintained while the individual continues to function normally.
Yes
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GSA
Category
The solution shall include an e-discovery (search and retrieval) capability across archived and active files, which can be executed by select government employees as part of their administrator rights across all accounts. Describe the types of data/files and the robust nature of the search capabilities that the solution can support.
Yes
A/F
Exhibit 1.06-1.
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GSA
Category
Describe any capability the solution may have for individual users and administrators to label electronic documents for retention. Describe any capability to use e-discovery tools on retained documents and any capability to export these documents as a selected group in a recognized open data format.
A/F
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GSA
Category -
corporate policies. Solution Wide 1.08 Restore Capability The solution shall provide the capability to archive and restore data. Describe the process, limitations, data types, and timeliness of the solutions capability. Yes A Archiving is
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GSA
Category
Solution Wide 1.09 Vendor 24/7 Support for Government Technical Staff
Technical and administrative support for the solution shall be available to government technical staff on a twenty-four hour, seven day a week (24x7) basis. This should include trouble shooting service for inquiries, outages, issue resolutions, etc.
Yes
Exhibit 1.09-1.
Exhibit 1.09-1.
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GSA
. The solution shall be capable of exporting data (current, archive, and litigation hold) into a recognized open data format upon termination of service. The solution shall allow for the testing of this feature for a limited percentage of accounts on a periodic basis. Describe the solutions process and options and limitations for a migration including assurance of permanent deletion of all the data after migration.
Yes
The
t Exhibit 1.10-1.
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GSA
The solution shall support separation of GSA data from other customers data and prevent access to GSA data by other customers of the providers service. Describe your solutions mechanism for providing data protection.
. Yes
Googles ability
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GSA
Category
employees. Solution Wide 1.12 Delegation The solution shall provide individuals with a capability to delegate the access and/or Yes A The ability for users
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GSA
Category
Item No. & Title Description of Function control of objects (such as mailboxes, calendars, schedules, contacts, tasks, etc.) to other users (i.e. office administrators).
Describe how the solution supports automated discovery of keywords or phrases and the flagging of content for protection of its confidentiality and integrity. Describe your solutions mechanism for logging and limiting access to such content. This item complements the capabilities described in 1.07, 1.08, 4.01, and 5.03; describe how your solution could support an integration of these capabilities (such as rulebased access control of sensitive content identified by keywords).
Gmail
at GSA
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GSA
The solution shall interoperate with GSAs existing Voice over Internet Protocol (VoIP) service (Cisco Unified Connections Manager 7.1.3) and provide fully unified messaging of voice and email messages within the email environment. Provide a description of how this is accomplished.
Yes
receive email, voicemail, and fax all from within the same application.
Describe what other capabilities you offer that might work in conjunction with or replace services such as Cisco MeetingPlace 7.0, Cisco Unified Presence Server 7.0.6, Cisco IP Communicator 7.0.3, Cisco Unified Personal Communicator 7.0.2, and Cisco Unified Communications Manager 7.1.3.
A/F
Google offers
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GSA
Category
Exhibit 1.15-1. Comparison of Google Accessibility The solution is accessible via web browsers on both PCs and mobile devices. Yes The solution shall provide Solution Wide 1.16 Instant Messaging users with the capability to communicate securely over instant messaging to internal and external users, provides an online-presence indicator, and/or provides a status message capability. This capability shall be available from PCs, BlackBerrys, and other mobile devices. Googles
f by GSA policy.
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GSA
Features and Functions Matrix Category Item No. & Title Description of Function Required? Code Explanation and Cross-Reference A/F With Google If the solution provides Web Solution Wide 1.17 Web Conferencing Conferencing capabilities, state if it supports both internal (GSA) and external entities. Detail what support it provides in areas such as shared facilities, polling, recording, archiving, and any integration with media or devices. Describe any limitations (due to bandwidth, codecs, and interoperability issues) and security considerations. f t
new ideas.
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GSA
Category
level. Solution Wide 1.18 Additional LRW for Android and iPhone Smart Phone support Support A
their people
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GSA
Category exchange
The solution shall support opening of attachments from within Email using the appropriate application for the document type. Describe the types of documents you accommodate. One of the great benefits of Google
Yes
Google supports
Solution Wide 1.20 Resiliency The solution shall be available from multiple sites to ensure ongoing operational viability if one or more of the vendors hosting facilities is offline.
Yes
Google delivers
is negligible. Solution Wide 1.21 Network Access The solution shall be accessible via multiple ISP to prevent performance degradation or outage if one or more ISPs service is unavailable. Describe the interconnectivity architecture employed to ensure ongoing connectivity to the internet independent of a single ISP or last mile Telco provider. A The Google
GSA users.
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GSA
Features and Functions Matrix Category Item No. & Title Description of Function Required? Code Explanation and Cross-Reference Yes A The solution shall support and This is a Solution Wide 1.22 Multiple Domains allow for the use of multiple domains.
2.01 Archiving
The solution shall provide the capability to archive user accounts and shared mailboxes.
Yes
Email A
Exhibit 2.01-1
stringent protocols.
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GSA
Category Email
Features and Functions Matrix Description of Function Required? Code Explanation and Cross-Reference Yes A The solution shall have a Federal Information Processing Standard (FIPS) 140-2 compliant synchronization interface to the GSA BlackBerry Enterprise Server (BES) to support the synchronization of emails, calendars, contacts, journals, folders, memos, etc. Describe the documents your solution supports and any limitations in integrating BES services.
customers. Email 2.03 BlackBerry Account Expansion Describe the process, limitations, and timeliness of expanding support to additional accounts. A The process for
The solution shall support shared mailboxes. Describe how your solution can provide authenticated access to shared mailboxes.
Yes
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GSA
Category
the group. Email 2.05 Mailing Lists The solution shall provide the ability to establish and maintain mailing lists of internal and external email addresses. Describe this functionality, including any capability for a list to contain other mailing lists (nested lists). Describe any capabilities or limitations for the maintenance of lists and the means by which these lists can be administered and delegated to users not holding system administration privileges. The solution shall provide the ability for users to add/delete/ update Contact records and Contact information contained within those records. This capability shall synchronize with mobile accounts. Yes A Google
open.
Yes
Googles
the same. 2.07 Calendar The solution shall provide integrated calendar functionality. Describe the features the solution supports (such as appointment and meeting scheduling, updating, meeting notification, sharing calendars, etc.) This
Yes
Google provides a rich calendaring environment (see Exhibit 2.07-1). Google Calendar
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GSA
Category
Item No. & Title Description of Function capability shall synchronize with mobile accounts.
By default
Exhibit 2.07-1. A Describe how the email Google provides solution reacts when a user has exceeded the assigned storage limits for their mailbox and how this can be managed format. by users with administrative privileges If a user does exceed their quota, they will be notified that they need to delete content to make space, and will not receive emails until they have done so. 2.09 GSA Yes A Email The solution shall allow users Google supports Global Address to find other GSA accounts, List contact information, and shared mailing lists within the enterprise. Email 2.08 Email Operations
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GSA
Category
The solution shall include the importing of existing email accounts (user id creation and transfer of calendar and contact information) from the existing system. The solution must also include the transfer of current litigation hold archives (now in CommonStore) and be capable of transferring current and other archived email data to the target system. See Attachment 9, 9.1.1.4 of the solicitation for clarification on this item. The solution allows users to create Out of Office notifications/replies. Describe the interval in which the out of office notification is sent.
Yes
Plan.
Yes
As a
response. Email 2.12 Resource Scheduling The solution shall provide a capability for users to schedule resources (such as conference rooms, phone and web conference slots, communications equipment, etc.) Yes A Google
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GSA
Category Email
Features and Functions Matrix Item No. & Title Description of Function Required? Code Explanation and Cross-Reference Yes A 2.13 Offline The solution shall support Gmail supports Capability offline capabilities through connection aware web interfaces and/or non-web based clients. Describe any capability the solution may offer for offline activities (reading, writing, and storing). Describe the solutions capability to support objects (such as email, calendar, contact list, task, and/or other access. features) in this mode. Describe access and Applications Program Interface (API) and protocol support (such as POP3 [Post Office Protocol], IMAP4 [Internet Message Access Protocol] SOAP, and SMTP [Simple Mail Transfer Protocol]).
for offline
r password.
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GSA
Category
paradigm. 2.14 Individual The solution shall provide the Management of capability for individual users Email Traffic of the email solution to set up rules for filtering (blocking), forwarding, or diverting email traffic into managed objects/locations. Describe any capability to automate email management actions based on message characteristics. 2.15 Alias Describe the functionality and Support capability associated with using account alias names.
Yes
Google provides
domains. Email 2.16 Facsimile Support Describe the solutions ability to scan or fax to and from email. A
Collaboration
The solution shall provide the capability for users to share and collaborate on documents with internal users and authenticated external customers. The solution shall show awareness for the presence of others users. Describe the kinds of documents and formats your
Yes
location.
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GSA
Category
Item No. & Title Description of Function collaboration solution can share.
version.
in the environment. Collaboration 3.02 Version Control Describe the solutions ability to maintain version control (what has changed, who has changed it, and when it was changed.) Describe any capability the solution provides for a single interface to all the collaboration tools such as email, SMS [Short Message Service], facsimiles, instant messaging, etc. A Google
interface. Collaboration 3.03 Unified Messaging A All of the Google products are
Google provides
environment.
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GSA
Collaboration
3.04 Archiving
Describe the types of data or files that can be archived in your solution both internal and external to the solution.
A/F
(NOTE: This data or information is considered confidential or privileged, and is not subject to mandatory disclosure under the Freedom of Information Act.) (NOTE: This data or information is considered confidential or privileged, and is not subject to mandatory disclosure under the Freedom of Information Act.)
Collaboration
3.05 Calendars Describe any calendar features that your solution offers in the collaborative offering (such as viewing or sharing calendars with external users.
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GSA
Category Collaboration
Features and Functions Matrix Item No. & Title Description of Function Required? Code Explanation and Cross-Reference 3.06 Monitoring The solution shall provide an Yes A Google offers ability to monitor collaboration activity. Describe any monitoring capability (such as RDF, RSS, ATOM, Email, trackback, commenting) that your solution offers in the collaborative applications (such as blog, wiki, or data collaboration).
in Google.
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GSA
Category
The solution shall provide a capability to Government administrators to define and implement filtering, in order to strip unwanted/prohibited types of attachments, types of email, or embedded code. This functionality should be available to GSA administrative personnel and should be in addition to that normally administered by the Contractor (such a spam filtering). (See Item 5.03, below.) Administrative 4.02 WebWhile the majority of system Based administration is anticipated Administration to be a function of the Contractor, the solution shall provide some administrative functions to GSA via a Web Interface. Please describe the functions that will be available to GSA personnel. These might include provisioning/deprovisioning of users, account creation, alias and mailing list creation/management, mailbox and email size constraints, end-user feature management, etc.
Features and Functions Matrix Required? Code Explanation and Cross-Reference Administrative Yes A Google
flow.
Yes
The main
console.
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GSA
Category
Exhibit 4.02-1.
groups.
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GSA
Category
Exhibit 4.02-2. Yes Administrative 4.03 The solution shall provide the Management of capability to integrate with Accounts Active Directory. Describe the solutions capabilities related to Active Directory and the processes and procedures offered to manage user accounts. The solution shall allow for the disablement or deletion of a user account. The
User
synchronization.
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GSA
Category Item No. & Title Administrative 4.04 Webbased SLA and Performance Monitoring
Features and Functions Matrix Description of Function Required? Code Explanation and Cross-Reference Yes A The solution shall provide real Google provides time, historical performance, and Service Level Agreement (SLA) monitoring capabilities and automated reporting of SLA failures. Describe the performance monitoring functionality provided by the solution.
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GSA
Category
The solution shall be kept current throughout the performance period. Describe the solutions approach to updates, patches, and maintenance, as well as, options for administrative control in determining when or if software releases are automatically performed. Describe the solutions notification policy and methodology.
Yes
Googles
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GSA
Category -
public. Security Security 5.01 PKI Integration The solution shall support authentication using either username/password or the GSAs Entrust Public Key Infrastructure (PKI). It is envisioned that eventually all users will authenticate with the Entrust PKI. Furthermore, encryption and digital signatures shall be supported by the existing GSA Entrust PKI. Describe your solutions level of integration with PKI and what other mechanism are employed to provide protection of the datas confidentiality, integrity, availability, as well as providing authentication and non-repudiation. Yes A Google
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GSA
Category
Security
Web access shall be over Secure Sockets Layer (SSL)/Transport Layer Security (TLS) session supporting FIPS 140-2 encryption. The solution shall provide the capability for all traffic to be over a SSL/TLS session supporting FIPS 140-2 encryption.
Yes
This data or information is considered confidential or privileged, and is not subject to mandatory disclosure under the Freedom of Information Act.) 5.03 Message Yes A Security The email solution shall Security support various forms of message security. Describe the solutions capabilities for providing and reporting the events of security measures such as: spam filtering, antivirus/anti-malware protection, Anti-phishing, screening outbound messages, limiting auto-forwarding, etc.) These kinds of message security functions should be part of the normal operation conducted f by the Contractor.
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GSA
Category
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GSA
Category
. Security 5.04 Assured Deletion The solution shall support the ability to permanently remove an email or document from all internal accounts and from the service providers systems. Describe how the solution will permanently remove data from the service providers systems. Yes A After a Google
The Offeror should describe any additional integrated services provided by its solution in additional, numbered rows. Describe how your solution supports Video content
6.01
computers.
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GSA
Category
Features and Functions Matrix Item No. & Title Description of Function Required? Code Explanation and Cross-Reference 6.02 A Google Describe how the system supports team portals, home pages, collaborative websites.
is required.
Exhibit 6.02-1.
a few hours. 6.03 Describe how your solution takes advantage of innovative collaborative work spaces. A
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GSA
Category
Exhibit 6.03-1.
f 6.04 Describe ways your solution will support and make business use of Social Networking. A/F Social networking can
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GSA
Category
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TAB B RESILIENCY, REDUNDANCY, AND RELIABILITY [7.1.1, A9.1.1.2, A9.7(a)M A9.7.1.1.2] The continue Google has environment. Making the
s. Google
offerings.
Exhibit B-1. Google B.1 Data at Rest Residing in CONUS A dedicated Google
to GSA.
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Google will
B.2 Google
B.2.2 Hardwa re Infrastructure Hardware infrastructure Google Consider In the virtualization increase
efficiency. Google does Google expects server. According to Gartner, of its business. B.2.3 Network Infrastructure Details of Googles to GSA as a This document for GSA to review, Google Google is
Google takes
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Googles
B.2.4 Software Infrastructure While most discussions of model, is performing. Googles This happens system increases. Although there are Google It is Google in the Google
to measure.
Additionally, of execution. Using these For example, lookups. when necessary. as needed. Google GSA Google
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For Google
Volume 1-48
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level. At Googles
data. In fact,
in
This plan
Philosophy and Approach to Technology Refresh and New Technology Releases Testing and Deployment Controls
Volume 1-49
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TAB C PRIVACY, SECURITY, AND SECTION 508 COMPLIANCE [7.1.1, A9.1.1.3, A9.7(A), A9.7.1.1.3] C.1 Privacy Google protects to GSA. The Google by agency policy. The Google reviews
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As part of Googles The requirement for system. The C.2 Security [S00 4.2.2, S00 5] capability.
This process is
into the
All information contained in Section C.2 is considered confidential or privileged, and is not subject to mandatory disclosure under the Freedom of Information Act.
Volume 1-51
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Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
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Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
C.3
We recognize the Section 508 website, the Section 508 coordinators, and the range of training provided. The Unisys Team GSA users. The Section 508 standards requir with disabilities, of GSAs delivery
Providing
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Exhibit C.3-1. Unisys will demonstrate 508 The Unisys Tea as well. control.
Volume 1-55
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Additionally, Unisys and Workforce Division are Manage Assess Collaborate with Work with
we describe the Our primary form The will be Section 508 compliant. A disabled. In addition,
Step-by-step APPENDIX A
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Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
Volume 1-58
Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
Volume 1-59
Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
Volume 1-60
Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
Volume 1-61
Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
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TAB D DATA MIGRATION PLAN AND RECOMMENDATIONS [7.1.1, A9.1.1.4, A9.7(a), A9.7.1.1.4] The Unisys Tea process During This mature to end users and is in the Google environment. When and GSA has
For Part
we have defined for all GSA users data. Unisys will This process is for mail stored
on
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D.1
will then as
Exhibit D-1.
We wil into the other environment. common equipment. This the Google environment,
to Google.
environment. Once
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and Gmail users. D.1.2 Account, Calendar, and Contact Migration As users are the Google We will
Lotus Notes
Once migrated,
D.1.3 Litigation Hold Migration Unisys will process. The Unisys to Google
he user accounts.
D.2
Part 2 Email, Local Archives, and Other Content [A9.3] GSA cost.
migration. D.2.2 Self-Servic e Migration Individual GSA users ma The o be selective. It is also
D.3 All
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with the
D.4 If GSA
The
TAB E INTEROPERABILITY [7.1.1, A9.1.1.5, A9.7(A), A9.7.1.1.5, ATTACHMENT 4] E.1 Introduction Unlike GSA Googles In short, Google and standards could not The Unisys Team is open architecture. Google was
Unisys Team partner Google i Unisys Team partner the Google Unisys is o the team. The Unisys Team has into
with this solution. In the Unisys Team issues and plans. These of project. GSA stakeholders. A recommendations as appropriate
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extensions. This should GSA E.2 Supported Industry, Government, and Proprietary Standards email on users desktops.
Exhibit E.2-1. In addition to the Lotus Notes, These interfaces the GSA providers. E.3 Examples of Interoperability with the Unisys Team Solution Lotus Notes All mail, E.3.1 Enterprise E-Mail Lotus Notes Google Interoperability The Unisys Team and calendar, contacts, and archives will We will
Our solutions
Notes
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to Google synchronizations.
same time. This clients. E.3.3 Salesforce.com (SaaS CRM) the Unisys Team solutions email contacts With
Exhibit E.3.3-1. E.3.4 Business Objects (COTS) The Unisys Team solution will
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to retrieve
E.3.5 External and Internal Portals The two which provide Both messaging. This messaging is nvironments. One of the The other Users can to GSA. E.3.6 Lotus Domino-Based Applications GSAs Google E.3.7 Easy Environment Portability The Unisys GSA should products. The Data Google products. ew products. This Google Interoperability is can be workforce productivity. requirements. sources. Google
By building
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VOLUME 1, PART II MANAGEMENT APPROACH [7.1.1, A9.1.2, A9.7(a), A9.7.1.2] Unisys solution proposal. Our management approach provides environment. Our this
for GSA.
TAB A SERVICE LEVEL AGREEMENTS [7.1.1, A9.1.2.1, A9.7(a), A9.7.1.2.1] A.1 Unisys to support GSA Maintain Optimize Obtain Improve : Our Approach to Service Level Agreements (SLA) Development, Management and Evaluation indicators. We have developed
Exhibit A.1-1
Exhibit A.1-1. Unisys performance management plan is the Unisys Team will work with GSA
Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
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reflect performance. Email Team will Unisys Team has develope he GSA-established GSA can the GSA Enterprise the Unisys forward.
score.
Exhibit A.1-3. Unisys Unisys Team understands we welcome GSA we propose to GSA solution. improvement and
A.2
This Google
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Service
To receive
GSA for amounts. A.3 Service Level Descriptions We provide success. A.3.1 Service Level Agreement 1: Incident Response
1. GSA Objective/s: SOO.4.2.1, SOO.4.3.1 2. Task Title: 3. Service Description: Activity: Features/Functions: Weighting: .15 SLA #: 1
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8. Frequency:
10. Performance Standard Applicable to Each Level of Service: The response time is measured from the time
8. Frequency:
10. Performance Standard Applicable to Each Level of Service: 11. Level of Service: 12. Measurement Criteria:
7. Who:
8. Frequency:
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GSA Enterprise E-Mail and Collaboration Services 11. Level of Service: 12. Measurement Criteria:
8. Frequency:
8. Frequency:
10. Performance Standard Applicable to Each Level of Service: 11. Level of Service: 12. Measurement Criteria:
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8. Frequency
10. Performance Standard Applicable to Each Level of Service: 11. Level of Service: 12. Measurement Criteria:
8. Frequency:
10. Performance Standard Applicable to Each Level of Service: 11. Level of Service: 12. Measurement Criteria:
7. Who:
8. Frequency:
9. How Measured: 10. Performance Standard Applicable to Each Level of Service: 11. Level of Service: 12. Measurement Criteria:
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GSA Enterprise E-Mail and Collaboration Services 3. Service Description: 4. Levels of Service Category: 5. Performance Category: Reporting 6. Performance Measure Description:
7. Who:
8. Frequency:
9. How Measured: 10. Performance Standard Applicable to Each Level of Service: 11. Level of Service: 12. Measurement Criteria:
TAB B CUSTOMER ENGAGEMENT POLICY AND IMPLEMENTATION COMMUNICATIONS PLAN [7.1.1, A9.1.2.2, A9.7(A), A9.7.1.2.2] The Unisys Team will The Unisys Teams the life of the program. The Unisys Team understands enterprise email and collaboration A
Our proposed Unisys Program Manager, the Unisys Team and GSA. B.1 Unisys requirements. Customer Engagement Policies and Strategies between Unisys, Unisys partners, GSA OCIO, GSA staff, and other GSA
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Exhibit B.1-1. Approach to Customer Engagement. : The Unisys Teams Each is as follows:
with GSAs goal and objectives. : The Unisys Team with GSA to
success.
will operate.
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. The Transition
and plan. GSA Google Site We will issues. The GSA Google Site(s) will
: Unisys projects level. the next Unisys management will Unisys Team process.
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Exhibit B.1-3. Issue Escalation. We anticipate that and Unisys GSA Partner. I
B.2
Implementation Communications Plan all GSA OCIO hat will manner. The plan will by GSA Executives and employee by:
GSA. The
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The plan will The Unisys Team proposes solution. The type
to GSA and other activities are objectives, the Unisys Program Manager (PM)
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The Unisys Team is Communications will management. transition is innovation. The roadmap for This plan successful Google period. All to GSA through email, GSA Google Sites, .
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Exhibit B.2-2. Implementation Communication Plan. TAB C CORPORATE STABILITY/CAPABILITY [7.1.1, A9.1.2.3, A9.7(a), A9.7.1.2.3] GSA Enterprise E-Mail and Collaborative Services Program GSA environment, to GSA And Unisys Team Unisys Team Capabilities and Experience Unisys Team Capabilities. This team offers GSA requirements. Google is performance. of any firm. Its experience to Google Apps. has successful GSA This combination option for GSA. email migration.
success
C.1
Unisys carefully
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Unisys is
systems integrators. We have agencies. Unisys Unisys specializes in Unisys environments. Unisys provides IT is R&D. Our partnerships for each customer. Unisys will GSA is environment. For Government. For data centers. For FAS Unisys implemented n 2008, Unisys For the Unisys GSA projects applications.
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Exhibit C.1-2. Unisys Case Studies. Founded in 1998, Googles mission is Google enterprise require. Google offers customers. Google-built to share. Everyone in Gmail, Google easily. The information is Google
or upgrades. Google
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Google will
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In business since 2001 users to Google knowledge management. expertise with leveraged by Google
in North America.
procurement. This contract, this GSA opportunity. Google Apps. This GSA via the Unisys Team. Google Partner As a result, systems to Google. is the Lotus Notes to Google, Google partners,
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* Project work referenced in this exhibit is considered highly confidential as a number of named companies have not yet released information regarding a move to, or interest in, Google Apps. The offeror requests hat such data be used only for the evaluation of this response and should be considered trade secrets and commercial or financial information.
Unisys exclusive
experience at
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Exhibit C.1-4. Acumen Case Studies. C.2 Subcontracting Plan This plan
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Exhibit C.2.1-1. Approach to Subcontractor Administration. Subcontractors are monitors subcontractor performance. All This budget. In the : Issues Issues reporte Issues that portions of the contract, the Unisys to the Government.
Exhibit C.2.2-1. Partner Business Relationships. Unisys expects Government. We maintain levels. Our organization to the
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Exhibit C.2.2-2. Unisys Team Project Organization. C.2.3 Subcontractor Responsibility Unisys has GSA Email/Collaboration technical team. GSA Google Site will We will will provide the Unisys Team and team members.
the GSA
Exhibit C.2.3-1. Roles and Responsibilities. C.3 Best Practices, Industry Standards, and Financial Condition Internal Revenue Service. Understanding
Unisys use
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Unisys has
best practices.
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Volume 1-93
Exhibit C.3-1. Unisys Best Practices and Industry Standards. C.3.1 Bankruptcy Unisys has C.3.2 Pending Litigations As a Such disputes. solicitation # OCIO-14558.
Tab D Transition Strategy And Training Plan [7.1.1, A9.1.2.4, A9.7(A), A9.7.1.2.4] D.1 Overview of Unisys Recommended Strategy and Plan GSAs goal To meet that objective, the Unisys Team This phase begins The Unisys Team is
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We will
GSA Program Manager are GSA employees and role of Google Guides,
phases.
D.1.1 Benefits of Our Approach This phase: Our Establishing Google groups. This results in GSA environment
. above:
D.1.2 Description of Alternative Strategies Considered We considered of GSAs size have successfully and Google Apps. For instance,
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required.
migration.
will be this approach. This scenario . This approach does migration. This approach also In this scenario, End users the end user. This approach connections. In this scenario, a structure. Although this coordination. This is : In this scenario, The groupings would requirements. This approach In this scenario, we Then we In this scenario, in total.
change.
D.1.3 Proposed Schedule and Tasks The (PMO). Project Management Office
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Exhibit D.1.3-1. Transition Schedule and Tasks. D.1.3.1 As with any management. The PMO will staff. The scope. Project Project Preparation a PMO. The PMO will
Exhibit D.1.3-2. Timing of Recommended Transition Approach. Manager will prepar will include:
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Our
D.1.3.2
tools. Using
we
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A A plan The Unisys Team will Google synchronization. We will for the GSA We will and Google to Google production will be
environment.
that GSA will the Unisys will activities, This will be SA infrastructure.
project.
The Unisys Team will This software is offers and Gmail. Unisys for GSA Exhibit D.1.3-4. Summary of Transition Methodology.
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After all the Unisys Team will the project. GSA will servers. D.1.3.3 Deployment The Unisys Team Exhibit D.1.3-5 Google services.
Exhibit D.1.3-5. Google Message Security Deployment. To deploy the GSA GSAs internal the GSA . The fewer viruses. During the appropriately. D.1.3.4 Transition Transition with Google The purpose of Exhibit D.1.3-6 will This will . Before the it We will
. Once we have
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Exhibit D.1.3-6. IT Pilot Timeline. Each phase will To begin The Unisys Team will experience. We will Google In addition, The Unisys Team will concerns. first line of GSA tasks.
will
migration Google
This will allow The Unisys Team will as described in given plan.
and Gmail.
deployment.
they will be
will report
knowledge of Google
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GSA will per Unisys specifications. This is the Unisys Team will We will other The from Lotus to Google we will When the data
The
After the to Gmail. We will Gmail. Lotus Notes is Unisys Team will
all
At the end
We will
Exhibit D.1.3-7. Early Adopters Timeline. The Unisys Team will of the project and will experience. : As with the Unisys Team will by working with GSA Google Apps. GSA Google domain.
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migration. This
Gmail with
Unisys will
the Google
At the completion o
After to the Google environment as needed. The Unisys Team will process. The Unisys Team will
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Exhibit D.1.3-8. Remaining GSA Associates Timeline. The Unisys Team the GSA PM plan. These GSA Google
experience. The
to
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GSA we will Gmail accounts time period. During the D.1.3.5 Transition Complete GSA Unisys will
ill enable GSA D.2 To D.3 Training Plan [A9.3.4] users. helps users to Google Unisys and GSA teams. The Unisys o establish a Unisy
as well.
Training is
users transition
will is essential to
process. It is the
Key Identify
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Facilitate Track Collect the GSA registration. Unisys Team can These and include a GSA in a Google for the GSA The
These
Once a . Once a
on schedule. In addition,
oogle at GSA.
D.3.1 Training Plan Details This D.3.1.1 Courses and Curriculum Description phases.
Exhibit D.3.1-1
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Exhibit D.3.1-1. Training Plan Course Descriptions. D.3.1.2 User Group Exhibit D.3.1-2
Exhibit D.3.1-3. Courses By User Group. is phased to Eac transition phase. D.3.1.3 This will be will Phase 1 IT Pilot will consist of r Gmail Complete, Following the his phase. This
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Exhibit D.3.1-4. Number of Sessions by Course for IT Pilot. D.3.1.4 This phas Phase 2 Early Adopters the Google GSA.
Exhibit D.3.1-5. Number of Sessions by Course for Early Adopters. After the D.3.1.5 The last Phase 3 Remaining GSA Associates weeks. We recommend tha connection, even thoug phase.
Exhibit D.3.1-6. Number of Sessions by Course for Remaining GSA Associates. We and GSA will
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Exhibit D.3.1-7. Proposed GSA Training Timeline. D.3.2 Optional Training Optional training the GSA users unable to The following year. Each provide This This habits. created. The processes. Participants will this proposal. This will . Internet. Although
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use
TAB E OPERATING ORGANIZATION [7.1.1, A9.1.2.5, A9.7(A), A9.7.1.2.5] The Unisys Team envisioned by the GSA E.1 Our Operational Organization Structure organization The responsible
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At the end
all GS
by GSA.
domains. by GSA throughout the life of the contract. E.2 Roles and Responsibilities success. Unisys plan. The Unisys Team will recommend The propose and GSA GSA will The Unisys Team GSA OCIO
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Exhibit E.3-1
Unisys facilities
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TAB F GSA ADMINISTRATION OF CLOUD SERVICES [7.1.1, A9.1.2.6, A9.7(A), A9.7.1.2.6] F.1 Proposed Toolset services. These With these F.1.1 Web-Based Administration From this f GSAs emai the system. will be will provide GSA with GSA will GSA can The Google
management.
Exhibit F.1.1-1. Web-Based Administration. F.1.2 Management of Accounts In addition to allow GSA tools. With this GSAs GSA will to the GSA is for the
There are to Google Apps. Google provide to Google. If a user is users are Unisys and GSA will to Google
account. With
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Exhibit F.1.3-1. SLA and Performance Monitoring. F.2 Example Reports Google provides The
service:
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Exhibit F.2-1. Google Message Security Detailed Reporting. where GSA can compliance. shown in
Exhibit F.2-2. Google Message Security Administrative Dashboard. shown in The Google provide into email it
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Additionally,
may messages.
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TAB G RELEVANT EXPERIENCE AND PAST PERFORMANCE [7.1.1, A9.1.2.7, A9.7(A), A9.7.1.2.7, ATTACHMENT 5] The Unisys Team has collaboration processes. In the Unisys Team is our team ha Our
email and
expertise.
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Exhibit G-1. Unisys Team. The Unisys Team the GSA environment.
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Unisys was selected as the partner because we were willing to share the risks and put all our necessary resources
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G.2
any/Organization Name: State
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Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.
Volume 1-125