Académique Documents
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Procedure
25 August 2005
Version 1.0
©2005 by Chevron Corporation
This document contains proprietary information of Chevron Corporation. Any use of this document
without express, prior, written permission from Chevron Corporation and/or its affiliates is prohibited.
CIEP – ESHIA Stakeholder Engagement Procedure
Instructions to CIEP strategic business units (SBUs): Remove all items in blue italics and replace
with SBU-specific information.
Note: Non-italicized text is part of the CIEP standardized process.
Contents
CIEP – ESHIA Stakeholder Engagement Procedure......................................... ............................1
Overview................................................................................................................................. ...........1
Who Is a Stakeholder?................................................................................................................. .....1
Why Engage Stakeholders?.................................................................................................. ............1
Basic Concepts................................................................................................................................ ...1
The Engagement Process..................................................................................................... .............2
Prepare for Engagement................................................................................................ ...................2
Conduct Stakeholder Engagement............................................................................................... .....4
Analyze and Incorporate Findings............................................................................................ ........4
Provide Feedback............................................................................................................ .................4
Documentation............................................................................................................ ......................4
Document Control Information................................................................................. ......................4
Document List.............................................................................................................. .....................5
List of Tables
Table 1:Document Control Information.................................................................................. ........4
Table 2:Document History............................................................................................................ ....5
Table 3:Document List............................................................................................................... .......5
Overview
The purpose of stakeholder engagement is to consult with community members, local officials, non-
governmental organizations (NGOs) and other important members of civil society when necessary to
achieve compliance with company standards. Stakeholder engagement shall not be viewed narrowly
as a data input/output activity or a mandatory step in a permitting or financing process. Rather, it shall
be viewed as an integral part of creating the environment necessary for long-term operation and
building company reputation. Additional guidance is provided in the Chevron International
Exploration and Production (CIEP) Environmental, Social and Health Impact Assessment (ESHIA)
Community of Practice (CoP) maintained “CIEP ESHIA Process References” document. This
document can be found in the ESHIA Support Materials folder.
Who Is a Stakeholder?
Stakeholders are essentially self-defined: they include anyone who reasonably decides he or she has
an interest in, and will be impacted by company activities. In practice, Chevron aims to engage
stakeholders who are directly affected such as regulators, partners, neighbors, community members,
and when necessary to achieve company standards, local voluntary organizations and NGOs.
Sometimes, this process also may include groups and organizations based in regional hubs, capital
cities or international locations.
Basic Concepts
All projects shall involve some measure of stakeholder engagement. The level of involvement shall be
determined case-by-case, taking into consideration the:
• Complexity of the project
• Environmental, social and health conditions in the project zone of influence
• Proximity to local communities
• Potential effects “outside the fence line”
• Potential level of stakeholder interest and concern
A project’s stakeholder engagement strategy, while always being fit-for-purpose, shall lean towards
the side of greater transparency and involvement of stakeholders necessary to be consulted for the
project to achieve company standards.
Stakeholder engagement shall:
• Identify relevant stakeholders
• Use the stakeholder analysis and influence mapping tools, as appropriate, to identify the key
individuals and groups who may be impacted, their level of support for the project and the
subset of those people who have the most influence.
Identify, analyze and prioritize issues for stakeholder engagement. Stakeholder engagement issues
shall be defined on a case-by-case basis in accordance with issues of concern to key stakeholders.
They may include impacts to local subsistence resources (e.g., fisheries), project-related employment
opportunities, use of existing health infrastructure, etc. (see the ESHIA Screening-Scoping Checklist
for more information.)
• A stakeholder spreadsheet should be created so that each potential stakeholder engagement
issue can be weighted and prioritized accordingly.
• An assessment of manageability matrix should be used to prioritize the stakeholders to include
in the engagement process and identify issues that shall be actively managed.
• Determine the requirement for a participatory needs assessment. Where community benefits
are involved, design and implement a participatory needs assessment.
For reference, the CIEP ESHIA CoP maintains a stakeholder matrix, manageability matrix,
participatory needs assessment example and guidance documents. These examples and documents can
be found in the ESHIA Support Materials folder.
Develop a stakeholder engagement strategy or plan:
• The strategy and approach selected should be scaled to the different types of organizations and
individuals involved and the degree of stakeholder interest/concern in the project. For
example, if a new project will only cause minor disruption of road traffic for two months,
stakeholder engagement may be limited to one or two public information meetings. In larger
projects, stakeholder engagement may involve extensive and repeated discussions and take
place over many months.
• The stakeholder engagement strategy shall identify and make appropriate arrangements for the
following items:
■ Engagement opportunities: community forums, company initiated meetings, focus group-
style discussions with invited participants (e.g., women), publication, involvement of
NGOs, community-based organizations and other third parties
■ Roles and responsibilities: who is responsible for the engagement activity, who is the lead
spokesperson
■ Communication tactics shall be culturally appropriate and shall consider the intended
audience (e.g., education, interests, experiences)
■ Requirement for internal Chevron review, including legal, PGPA, planning and commercial
■ Stakeholder review and comment during scoping (e.g., reviewing preliminary scoping
document) prior to the development of a Terms of Reference (TOR) of the impact
assessment
■ Provision of feedback to the stakeholders
• The SBU PGPA subject matter expert and/or the qualified ESHIA facilitator shall discuss with
the ESHIA legal advisor the need for a legal review of the stakeholder engagement strategy or
plan. The decision shall be documented and record kept.
The stakeholder engagement strategy or plan shall be documented and shall be signed off by the SBU
PGPA subject matter expert and the qualified ESHIA facilitator. The strategy or plan shall be accepted
in writing by both the project manager or his/her designee and the SBU PGPA manager or his/her
designee. All normal SBU approval procedures apply.
A copy of the stakeholder engagement strategy or plan and its acceptance shall be sent to the SBU
ESHIA process advisor for record keeping as per the requirements of the CIEP Operational
Excellence Information Management (OEIM) process.
Provide Feedback
Provide feedback to the stakeholders on how their views and concerns have been addressed. The
feedback shall be transparent and timely. Monitor and document stakeholders’ responses to the
feedback received.
Stakeholder engagement shall transition to ongoing community engagement activities in Chevron
Project Development and Execution Process (CPDEP) Phases 4 and 5 and shall be addressed in the
ESHIA management plan.
Documentation
The stakeholder engagement strategy or plan, together with the copies of the consultation materials,
the findings of consultation, the project decisions arising in response to consultation, the feedback
given and the stakeholder response to the feedback, shall all be documented and collated. The
documentation shall be reviewed by the ESHIA legal advisor and signed off by the SBU PGPA
subject matter expert and the qualified ESHIA facilitator and held on record within the SBU as
required by the CIEP OEIM process by the SBU ESHIA process advisor.
Insert any additional SBU language here.
Document List
The following table provides a list of documents referenced in this procedure.
Table 3:Document List