ORGANIZATIONAL CULTURE ASSESSMENT

QUESTIONNAIRE
(Denison's proposal to measure the organizational culture of an organization)

Date of application:_______________________

__________________________________________________________________

TDA: totally agree

DA: okay
NAD: neither agree nor disagree
ED: disagree
TED: totally disagree

Dimension TDA DA NAD ED TED

Involvement

Empowerment

1. Most employees are highly committed to their work.

2. Decisions are often made at the level where the most

appropriate information is available.

3. Information is shared widely so that it is available to everyone

when needed.

4. Company personnel believe they can have a positive impact

on their work group.

5. The planning of our work is an ongoing process that involves

everyone to some degree.

Team orientation

6. Cooperation between the different groups of this organization

is actively encouraged.

7. Working in this company is like being part of a team.

8. Tasks are accomplished through teamwork, not through

hierarchy or bosses watching over.

9. Groups and not individuals are the main pillars of this

company.

10. The work is organized so that each person understands the

relationship between his or her work and the organization's
objectives.

Capacity building

11. Authority is delegated so that people can act on their own.

12. People's capabilities are constantly improving.

13. The company continuously invests to improve the skills of its

employees.

14. People skills are seen as an important source of advantage

over competitors.

15. Problems often arise because we do not have the necessary

skills to do the job.

Consistency

Core values

16. The company's managers do what they say about the

activities to be carried out in their work area.

17. There is a characteristic management style with a distinctive

set of practices.

18. There is a clear and consistent set of values that governs the
way we conduct ourselves.

19. Ignoring the company's core values will get you into trouble.

20. There is a code of ethics that guides our behavior and tells
us what we should and should not do.

Agreements

21. When disagreements exist, we work hard to find win-win

solutions.

22. Beliefs, customs, values and ways of doing things are shared
by all personnel in the organization.

23. We find it easy to reach agreement even on difficult issues.

24. We often have trouble reaching agreement on key issues.

25. There is clear agreement on the right or wrong way to do

things.

Coordination and integration

Our way of working is consistent and predictable.

27. People in different areas of the organization share a common

perspective.

28. It is easy to coordinate projects among the different areas of

the organization.

Working with a person who is in another area of this organization

is like working with someone from another organization.
30. There is a good alignment of objectives among the different
hierarchical levels.

Adaptability

Creation of change

31. The way of doing things is flexible and easy to change.

32. We respond well to changes in the environment.

33. New and improved methods of performing the work are

continually being adopted.

34. There is generally resistance to initiatives that arise to make

changes.

35. The different areas of the organization generally cooperate

with each other to introduce changes.

Customer focus

36. Customer comments and recommendations often lead to

changes.

37. Information about our customers influences our decisions.

38. All members of the organization have a thorough

understanding of the wants and needs of our environment.

39. Our decisions often ignore the interests of our customers.

40. We encourage direct contact between our people and our

customers.

Organizational learning

41. We consider failure as an opportunity to learn and improve.

42. Risk-taking and innovation are encouraged and rewarded.

43. Many important ideas go unnoticed.

44. Learning is an important objective in our daily work.

We ensure that the effort made achieves the results expected by

the company.

Mission

Strategic direction and intent

46. There is direction and a long-term orientation in the

organization.

47. Our strategy serves as an example for other organizations.

48. This company has a clear mission that gives meaning and
direction to our work.

49. This organization has a clear strategy for the future.

50. The strategic direction of the organization is not clear.

Goals and objectives

51. There is general agreement on the goals to be met.

My immediate boss sets ambitious but realistic goals.

53. Management drives us toward the objectives we are trying to

achieve.

54. We continually compare our progress with the objectives set.

55. The people in this organization understand what needs to be

done to be successful over the long term.

Vision

56. We have a shared vision of what this organization will look

like in the future.

57. Bosses and managers have a long-term perspective.

58. Short-term ideas often compromise the long-term vision of

the organization.

59. The vision of the organization generates enthusiasm and

motivation among us.

60. We meet short-term requirements without compromising our

long-term vision.

THANK YOU VERY MUCH FOR YOUR COOPERATION