Ankit Singh

711, Supertech Avant Garde, Sector- 5, Vaishali, Ghaziabad- 201010

Phone: +91-92134-78690, +91-99117-22147
E-mail: ankitsingh82@gmail.com, ankitsingh82@hotmail.com

A result-oriented and self motivated Professional having relevant exposure in Operations, Sales
and Business Development with reputed organisation. I believe that my excellent
communication, interpersonal skills combined with flexible and detail oriented attitude have
developed strong relationship management, leadership and organizational abilities.

Professional Qualification
• Master’s in Business Administration with Finance and Marketing M.J.P. Rohilkhand
University.
• Bachelors Degree in Business Administration from M.J.P. Rohilkhand University in 2003.

Academic Qualification
• Higher Secondary Certificate with Commerce Stream from Kendriya Vidyalaya N.E.R.
Bareilly affiliated to CBSE Board.
• Senior Secondary Certificate with General Stream from Kendriya Vidyalaya N.E.R.
Bareilly affiliated to CBSE Board.

Area of Exposure and Expertise

• Identifying the potential and affluent customer as well as procuring the existing Customer
by delivering High end Services on the behalf of organisation.
• Engaging & Probing the client into a discussion mode where he can make us understand
his current / or future needs.
• Possess insight & training experience in identifying the potential market segment for
business development.
• Active participation in other promotional services in suit of increasing awareness about
the organisation and its offerings.

Skills
IT Skills
• Working Knowledge of Operating System – Windows 98/2000/ME/XP, Linux (Ubuntu)
• Working Knowledge of Packages – MS Office, Adobe Page Maker, SPSS
• Other – Computer Organisation
Inter Personal Skills:
• Interpersonal effectiveness and ability to influence using data and logic, articulating with
conviction, sensing underlying needs and opinions of individuals.
Professional Skills:
• Excellent listener, patient and sensitive to clients needs.
• Quick learner with proven problem-solving skills.
• Good analytical and communication skills, ability to sustain hard work, punctuality and
determination.

Professional Experience
Process Associate I Connect Communication Pvt. Ltd. December03 – February05

A leading contact center dealing in Customer support processes .Our process was supporting all
the Premier Benefits Inc. (US) Customers by providing Lucrative Packages, Tailored Services,
Retention Boosters, and different promotional offers like shopping spree, Rebates,
Reimbursement etc.

Key Result Areas

• Worked as Process Associate in I Connect Communication for a Sales Campaign.
 • Facilitating daily Process Huddles to maximize awareness of the client specified
demarcations to the SPA’s, to ensure better productivity.
• Proficient in handling Dashboard presentations for the team and the process with focus
on numerous performance parameters.
• Acting as a Team Player for the overall goal orientation by joint effort.

Training & Project Undertaken

Summer Internship
Title : Comparative analysis of financial planning services of HSBC vis-à-vis others.
Duration : 8 Weeks
Organisation : HSBC Bank, Noida.
Role : Trainee
Highlights : The project focused on the market penetration as well as service benchmarking
and the business benchmarking of the financial planning services which was
related to the wealth management. It covers aspects like insurance, investment,
banking etc.

Title : Comptt. analysis to formulate strategy to increase the mkt share of AFL!WiZ.
Duration : 4 Weeks
Organisation : AFL!WiZ, New Delhi.
Role : Trainee
Highlights : The project focused on the reason due to which AFL!WiZ was lacking to enjoy
the increase market share as well the point which turn into an edge.

Survey Project
Title : Market survey of customer satisfaction towards TATA Indica car in Bareilly.
Duration : 4 Weeks
Guidance : Dr N.L. Sharma.
Role : Researcher
Highlights : The project focused on the satisfactory points as well as point to be improved as
far as customer taste was concerned.

Title : Critical Study of Why Private Sector Banks is having the Edge over Public
Sector Banks.
Duration : 6 Months
Guidance : Dr Sanjay Mishra.
Role : Researcher
Highlights : This project is focused on the reason due to which Public Sector Banks is
lacking to enjoy market Credibility as far as Customer Satisfaction and Service
Promptness & so on... Concerned as well the point which turns into an edge for
the Private Sector Banks.

Co-Curricular Activities
• Appointed as an active part of the placement cell of the MBA department.
• Appointed as Vice Captain of School in 12th standard in Kendriya Vidyalya.
• Participated in Intercollege Competition for “Hithertho” the Marketing Game and the “Ad
Mad Show” Advertising Game Organised By ICFAI Bareilly.
• Participated in National seminar for “Economics of Disinvestment” Held in Bareilly
college.
• Participated in the Cricket Tournament at Cluster Level as the Captain of School Team in
12th Standard.

Personal Information
Permane. Address : C-39 Shastri nagar, Po- Izzat nagar, Bareilly, Pin- 243122.
Date of Birth : 17 March 1983.
Marital Status : Single
Hobbies : Net Surfing, Listening to Music, Making Friends.
Language known : English & Hindi
(Ankit Singh)