Pankaj Arya 1164-A, Sudama Nagar Opp.: Gurudwara,Indore,452009. Cell: +91 9977001959 Email: Pankaj.arya58@yahoo.co.

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Carrier Objective:
To work in a challenging and dynamic environment to keep value to myself and simultaneously contribute to the growth and success of the organization

Career Profile:
Skilled and enthusiastic Customer Service Assistant with immense knowledge of products and services. Looking for a challenging role in Customer Services to utilize my skills, knowledge , acumen and experience.

Professional strengths:

Effective written and verbal communication skills Good motivator with excellent presentation skills Excellent customer service skills Self motivated and goal driven

Technical Proficiencies:

In-depth knowledge of Microsoft Office Suite, Tally 7.2 and Internet Information Services

Educational Summary:
Graduation (B.Com) with office management from Devi Ahilya University , in the year 2007 with 60%. Higher Secondary from M.P. Board, in the year 2004 with 65% . High School from M.P Board, in the year 2000 with 60%.

Professional Experience:
M/s. Index Engineering company ( Govt. Tools Supplier ) Since: Apr.03 to july05 Account Assistant

Performed general inventory accounting responsibilities including inventory to mark-up, Bills payables and receivables-checking and scrutinizing

Purchase and Sales bills accounting, Voucher entries, petty cash handling, passing of bills, accounting of expenses. Day-to-day banking for company and reconciliation.

ICICI- PRUDENTIAL

APR2007- NOV2007 Financial Advisor

Suggesting the optimal solution and interacting with the client for a long termed mutually beneficial relationship Meeting with existing & new clients and tying up with them Responsible for generating new business for the Insurance organization

TELEPERFORMANCE-INDORE MAR2008- APR2011 Customer Care Executive

Handled the responsibilities of serving customers over the phone Handled the responsibilities of troubleshooting products and services to meet customer satisfaction Consulting with customers about the services and products offered by the organization and Analyzing their problems about them Responsible for dealing with customers and for explaining them about the operating procedures of the organization Solving customer queries and concerns in an efficient way

Areas of Interest:

To apply my comprehensive customer service skills in increasing the growth of the organization To provide best customer service achieving customer satisfaction as well as organizational goals

Personal Details:

Name:Pankaj Arya Date of Birth: 08/08/1985 Employment Status: Full time Relationship status: Unmarried