PTD Meeting Stencil

Date of 25/05/11 meeting Meeting Location: Telekit Attendees Record of discussion DWP: redacted Serco: redacted Action Points from last meeting redacted outlined PTD progress to date and said that the outstanding action points from previous PTD meetings were mainly operational and would not prevent signing of the contracts. It was agreed that these should be discussed further once contracts were signed. Redaction Process redacted said that some clarity was required around the redaction process. redacted clarified that there would be two versions of the contract, one in full and one with redactions. Two signed copies of the full contract would be required (one for each party). redacted explained that the redacted version of the full contract will be produced by DWP, and confirmed we will ensure that Serco are happy with the changes before publication. Addendum to Tender redacted asked for an update on the proposed addendum to the tender. redacted said that they would get the final document to us as soon as possible. redacted said this could be along the lines of the document previously produced although more formal, and it should relate to the sections of the tender that they would like to change. redacted added that we would like to get all documents ready so that the order form can be signed as soon as the Parent Company Guarantee (PCG) is available. Provider Guidance redacted said that Provider Guidance has now been sent out, and that there may continue to be some slight changes in light of the fact it is a living document. redacted added that some reference had been made to adding further clarification. redacted asked whether this would settle down or if it would continue to change as it had the potential to impact their IT systems. redacted acknowledged their concerns, however, could not guarantee that this will be the final version. Dashboard Update redacted asked for an update on the red and amber issues.
redacted said that teams had undertaken H&S checks to premises and the spreadsheet has been updated. redacted asked whether the final version would be likely to change after contract signature. redacted said

Supplier Name:

Serco

that they would make sure everything was agreed before go-live and there may be some outstanding actions. redacted said we need the most up to date premises list just before we sign the contract and

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proposed the end of next week. redacted agreed that this would be acceptable.
redacted asked when we are likely to get the PCG. redacted said that

this is currently going through the governance process.

redacted asked for a TUPE update. redacted confirmed redacted meetings were arranged with ESG and A4e. redacted said progress was

being made and confirmed that they had met with A4e and agreed an indicative split.
redacted asked whether there was any further update on the concerns

raised at the last meeting with regards to termination of FND contracts and the stock piling of customers. redacted said that they need to tell providers this week whether FND will be continuing after 28 June as this has an impact on staff/property leases etc.
redacted also said they needed to know what the anticipated customer

flows will be on a weekly basis from go-live as the approach taken by JCP appears to be inconsistent. redacted said there was some indication that there is a general stock piling of customers, and added the importance of finding out what was happening in each CPA to plan resource and ensure providers were ready to go. redacted said work was ongoing to look at flow of different customer groups in more detail. Any Other Business redacted said that a further meeting would not be required and that we were on track to sign the order form w/c 13 June. redacted summarised that the updated version of the implementation plan, the subcontractor and premises lists were required by COB 3 June, and these would form part of the contract together with the addendum. Any areas that were not finalised should be supported by a narrative. redacted confirmed that we would then be ready for signing once the PCG had been received. Action Points AP1: Serco to send DWP the final version of implementation plan, subcontractor and premises list, and addendum to tender by COB Friday 3 June. AP2: Serco to also copy Dashboard report to redacted AP3: Serco to send PCG to DWP as soon as it is available Action Point Owner AP1: redacted AP2: redacted AP3 redacted Author Date Returned to generic Inbox
redacted

Date(s) for Clearance

AP1: 3 June AP2: Ongoing

Date recorded

AP3: ASAP 25/05/11

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