10003R Part 7

Ref: CTC16301
Submission to the Associate Director-General

Subject Expenditure approval for the engagement of a CorpTech
contractor.
Purpose To request that the Associate Director-General approve additional
expenditure for the engagement of Ms Winnie Lam through the
Paxus Corporation Pty Ltd
Background
Under the new CorpTech structure, Project Delivery has responsibility for Release,
Environment and Transport Management (RETM) activities. System releases, which require
RETM support, have been scheduled through to May 2010 to support implementation
projects and system support activities for the whole-of-Government and Queensland Health
Implementation of Continuity SAP ECC5 systems.
RETM activities for system releases have been performed by contractors and Project
Delivery is progressively implementing a strategy to replace these contractors with
Government employees.
The RETM team is transitioning from contractors to Government employees. However,
recent attempts to recruit suitable Government employees have been unsuccessful. A
continuing transition of the contractor replacement strategy is recommended due to the need
to:
maintain continuity of services for scheduled releases over this period;
sustain a high level of knowledge in the RETM team to be able to effectively support
the scheduled releases and also progress the preparation of a CorpTech Release
Management process under the Business Transformation activity.
To mitigate risk to RETM activities, on 18 September 2009, the Associate Director-General,
Department of Public Works, approved the expenditure of $116,008 for the engagement of a
Coordinator Transport Management (Release Environment and Transport Management) for
a period of up to six months (refer to Attachment 1).
Issues
Due to the unsuccessful recruitment activities and the need to support planned system releases,
Ms Lam is now required beyond the initial end date of 26 March 2010. In order to ensure
retention of Ms Lam's knowledge and experience to support the Queensland Heatth payroll
and Human Resources solution and other systems releases that are either planned or are to
RTI Document No.311
be planned to support both the Corporate Solutions Program and Service Delivery priorities
up to the end of June 2010, it is essential that she is kept on the project until 30 June 2010.
Additional expenditure approval is requested for the engagement of a contractor as follows:
Ms Winnie Lam through the Paxus Corporation pty Ltd for a period of from
27 March 2010, with no option to extend. The value of the proposed e ent is
$58,004 (GST inclusive). Total Engagement Value for Ms Lam, including all previous
expenditure for her current role is $430,422 (GST inclusive).
Funding for this engagement is available on Cost Centre CH6000, as confirmed by the Director
(Level 3) on Resource Request Form 2160 (refer to Attachment 2).
This resource is critical to the business needs of the Project Delivery directorate and it has been
approved by the Senior Leadership Team that the engagement is to proceed.
XThe Director, Human Resources, Department of Public Works has been consulted in
relation to this engagement. .
Subject to expenditure approval, the existing agreement, formed under the terms and conditions
of Standing Offer Arrangement for the Provision of Recruitment Services of ICT Personnel, .
number 450/000346, shall be varied by Letter of Variation.
Recommendation
It is recommended that the Associate Director-General approve the additional expenditure of
$58,004 (GST inclusive) for the engagement of Ms Winnie Lam through the Paxus Corporation
pty Ltd, bringing the Total Engagement Value to a total OfE3(GST inclusive). 4
l,..3
/
,L- .
Responsible officer Margaret Berenyi, Man redbr, CorpTech
Recommendation approved ~ ..... ~ 1{"(p.OO9
Natalie MacDonald
Associate Director-General
Endorsed by: double click check box, select 'checked' under 'Default Value', then 'OK'
o Legal Services 0 Human Resources
o Finance 0 ISO
o ERU 0 Other: Please specify
RTI Document No.312
s.49 - Contrary to the public interest
Ref: DPWXXXXXl09
Subject Revised expenditure approval for the engagement of a CoqHech
contractor
Purpose To request that the Associate Director-General approve the
revised total expenditure value for Ms Winnie Lam through Paxus
Corporation Pty Ltd
Background
CorpTech's Project Delivery team, has responsibility for Release, Environment and
Transport Management activities. System releases have been scheduled through to May
2010 to support implementation projects and system support activities for the whole-of
Government and Queensland Health Implementation of Continuity SAP ECCS systems.
To mitigate risk to Release, Environment and Transport Management activities, on
13 August 2009, the General Manager, CorpTech, approved the Business Case for the
engagement of a Coordinator Transport Management (Release Environment and
Transport Management) for a period of up to six months.
A Request for Offer for the role closed on 21 August 2009. Expenditure approval to
engage the successful candidate was sought from the Associate Director-General.
Issues
Expenditure approval (Attachment 1) was provided for the engagement of a contractor on
7 r 2009 for Ms Winnie Lam through the Paxus Corporation Pty Ltd for a period
of from 26 September 2009 with no option to extend.
The value ofthe proposed engagement was $116,008 (GST inclusive). Total Engagement
Value for Ms Lam, including all previous expenditure for her current role was stated as
$311,038 (GST inclusive).
While finalising the contractor file, it was discovered that an amount of $61.380 had
inadvertently been excluded from the Total Engagement Value for the role. The total
engagement value should be $372,418 (GST inclusive). There is no change to the
proposed engagement value.
RTI Document No.313
s.49 - Contrary to the public interest
Recommendation
It is recommended that the Associate Director*General approve the revised Total
Engagement Value of $372,418 (GST inclusive).
Responsible officer Margaret Berenyi, Managing Director, CorpTech
Recommendation approved
N ~ ~ f . l ..... It'1
12009
CTC-15980
RTI Document No.314
Variation to CorpTech Resource Request (VRR)
Business Area: Project Delivery Tech Architecture Role: Transport Change Coordinator
Nominated Person: Winnie Lam Supplier: Paxus
Purpose: Provide leadership and guidance in the management and coordination of release, environment and
management and technical release cutover activities
Step 1 Position Identified on attached Org. Chart? [gI YES 0 NO Position N2 6000
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Accommodation secured? [gI YES D NO
Type of engagement: II SOA 346 o Other I Non Panel GITC
[8] Variation - additional expenditure I PO 45/22751 refers (copy attached)
Complete details of this engagement
IZI Fulltime o Part-time
Commencement Date:
26109/09
or upon approval
Completion Date:
30106/2010
o days/wk 0 hrslwk
lenS!!:!of Engagement Contract Rate (GST inc!)

Expenditure details (OST inc!)
a) Previous expenditure
b) Value of this RRF (Purchase Order Value)
Total Engagement Value (rEV) for resource:
8372,418
$58.004
[:g1 Days
o HQurs

k8J Daily
o Hourly
0%
Items a... b+ cabove $ 430,422 (GST Incl.)
lEV including Payroll Tax (Amount to be approved) $430,422 (OST Incl.)
o Funding source identified on attached copy/extract of budget ICost Centre CE2000
Certification from Director
I certify that Ihe funding required to meet Ihis engagement Is wilhin my approved budget; and I delegate responsibility for
approving the Nominated Person's Timesheet Kev,:"M..... i'l __
(Note:. This responsibility cannot be delegated to a Contrae/or.) Print name Surjrvf$Qf
Print N,me, Bob Signa_, Date, -'-f 9
Connrmalion from Sourcing Strategy r
o I verify Step 5a approval was obtained on
D I confirm that this engagement is under covered SOA 346 and that SSA have endorsed the procurement process as per the
attached evaluation report; or
o This engagement is a non panel process. SSA have endorsed the process as per the attached evaluation report. contracting
documentation is attached. (nta) n ..
Print Name: Alex Callegari Signature: !.J ';QQ --..,., Date: {l (til?
Variatlon to the Expenditure and Contractor approval.
A limit of $5,000 to be applied only for existing contract variations where the Tota Contract Value is $250,000 or less.
Where variation is over $5,000 and/or lEV Is greater than $250,000, a provsl must be sought
from the officer with the correct level expenditure.
Refer Section 2.2 Operational Delegations.
his Variation to Executive Director I support the variation to the Total Contract Value as del
CorpTech Resource Request form and provide procurement approval:
Step 9 d/ ./H'/, >'"
Print Name: Ray Melville Signature: ry- ,/ Date: If)$tie?'
Step 10
Step 11
General Manager I approve/support Sole Supply for the variatiOn r;;,th ots/CContract Value as detai/ed in
this Variation to CorpTech Resource Request form. IA 1
1
/ d1
Print Name: Margaret Berenyi Signature: f{/A .. ____
Once Approved:
Y1J/.! 1
Return this VRR & attachments by email to:
SourcingStrategy@CorpTech.gld.goV.8U
RRF# 2160V
CTC# 16301
I
CoroTech Variation to Resource Reauest Form Contact: Conlractor Procurment Servcies 372 19831 (ext 19631 \ Version 3.0 Paae 1
RTI Document No.315
s.49 - Contrary to the public interest s.49 - Contrary to the public interest
Page 6 redacted for the following reason:
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Recommendation
It is recommended that the Associate Director General sign the Contract Change
Documents to authorise these variations,
M.",.m! Bec,",' tit>->r(u!-,
Responsible officer
General Manager, CorpTech
.... ,7/ . '('Z'2009
Natalie MacDonald ff'1
Endorsed by: double ciick cheel< box. selecl 'checked' under ' Default Val ue', Ihell 'OK
o Finance 0 ISO
o ERU 0 Other: Please specify
RTI Document No.317
Request Number: CR206 Title:
SoW8 Design and Build and
ImplenTentation of QLD Health's Priority
EB requirements, SAP Super Note and
new requirements for QHIC
Brief Description:
The Design. Build and Implementation of Queensland Health's Priority EB requirements,
SAP Super Note and new requirements for QHIC
e
Queensland
Government
Public Works
Contract Change Document (CCD) Form
Submission : Please send Ihls compleled form 10 CorpTech Strategic Program Office (SPO) cc[Qlechspo@lreasury.gid.gov.au
. .
Note. All Changes to 8 lingle issue and SoW should be consolidated Into a single Change Control Document pree)( 10 submiSSion.
Section 1 - Details of Initiating Officer
Name: Paul Ray Position
Commercial Manager
PH:
~
CompanylDepi. IBM
& Localion
Signature:
I would like Ihe change described In Ihis
Date
22/12/09
documenllo belnvesligaled and til.
Chang. o Customer (Corp Tech)
Customer Contract chenged BCcoroingly.
Proposed by:
I8l Contraclor (IBM)
o Other .. P/Ovide Delaits (e.g. Agency.
SSP elc.):
Note: The Initiating officer must sign before
progressing to the SPO.
Section 2 - Contract Change Request Details
Will the change add or remove any deliverables? ONo 181'1'
Will the change vary the scope of deliverables? DNo 181 V
Will the change very the schedule? 181 No DVe.
Will the challQe vary any milestone? DNa 181 Ve.
Will the change vary the customer resources required? 181 No DVe.
Will the change vary the value of payment. to the contractor? ONo 181 Ve.
Will the change vary the timing of aayments to the contractor? ONo 181 '1'
Will the change vary any of the Customer Contracrs terms and
conditions?
No 0 '1'
Other variation? 181 No I 0 v , I Provide D . ' . i l S . ~
I
Section 3 - Contract Change Request Category
Is the Chan e r uest an extension of Time EO ?
Does this change relate to an RFC?
Section 4 - Documents Affected
Will the change vary a Statement of Work (SoW)? ONo 181'1' ;. I SoW,: 8 Version_' I . a I
Will the change vary a Statement of Scope (50S)? 181 No 0'1' , I s ow.:[ 1 versionl
1
Will the change vary the Contract (GITC Official/General order) 181 No 0'1'..
Will the change vary any other documents? 181 No o Ves. ' I Provide Delail.d
'1
RTI Document No.318
IBM Change Request (CR) Form
Use this form to raise a CR for the IBM Projecl Environment only.
Section 5 - Change Request Description
Business Reason for the CR
ProvIde,
'.
Derail explanation of the proposed
change
Queensland Health had made a decision to postpone a number of changes
2. Revisod estimate 1.15 to costs of
to the QHIC Solution due to the scheduled timing of the QHIC Solution
IJJBintemmce and support
implementation. However, as this implementation has been delayed until
3. BellOfifs; risks and altem.lN8
approaches W_1ic.bJo)
2010, it has become imperative to incorporate certain Queensland Health
requirements due to regulatory and business obligations into the current
NOTE: For EOr changes s lale;
QHIC Solution.
4. Allach acopyollhe illl'rialdel. y These include:
nolilicllllO<l
5. DetailS 01 the steps lakelJ to mitigate
the delay or rBmediation pafh
EB Priority Requirements:
6. Provide schedule evidence of lila Queensland Health has carried out a requirements gathering exercise which
Bclllal deliIy
has resulted in the establishment of the QH EB Requirements Traceability
7. Altael, updated timeline 1If1(ier
SclJedule 23
Matrix (QH EB RTM). Section 1 a "QH EB RTM Priority" of the EB
Requirements RTM represents those requirements prioritised by Queensland
Health to be incorporated into the QHIC Solution for a 2010 Go Live. For
clarity these are the only EB requirements covered by this Change Request.
SAP Note 1400107
This note addresses an A TO legislative change for Superannuation
2009/2010
Queensland Health new requirements
12 new requirements are required to Incorporated into the QHIC Solution
The Customer has requested that requested that IBM design build and
implement the above requirements into QHIC Solution
Impacts of the Change
Provrde:
1. Impllct 01 chlmg8 all SoW, Program
and Program MUler Schedule
The scope of the QHIC solution has changed to include additional
Deliverables which represent the in-scope EB priority requirements, SAP
2. lmpocllo Soilition overall
Super Note and additional new requirements as requested by Queensland
Health. The additional Deliverables will be accommodated into the current
3. Impact(s) 01 NOT proceeding wilh QHIC project schedule for a Go Live of March 2010
the propos6d chflnge
Queensland Health's obligation to comply with the new Agreement under
Industrial Law would be jeopardised.
Section 6 - Consultation Details
Consultation
Delails
Please provide
delaa. oI
consuflstion
including who was
conslIrted, dafe(s)
of consuJia /ion and
key decisions
Person Consulted Organisation.'Norkgroup Date
Decision
Project Board 21/12/09
Urgently establish a change
request to engage IBM for the
works as agreed.
Section 7 - Contract Variati on
Identity what is proposed to be -removed 8/1d "sdded" to til e Contrac/. Please be word specific and use the exact rext (/eif'lifed jf) life Contract.
Please provide specific wording incfuding appropriate socfioll roferellces, clause numbers, ote.
You may delele or add exira sections where necessary
,
"".00 ~ o " o ~ " >',,,,my, ~ u p e r "01' "e rlna'
eage.Ol
RTI Document No.319
IBM Change Request ICRI Form
Use this form 10 raise a CR for Ihe IBM Project Environment only.
Refer" to Sectiop: 2. Scope, Approach and Accountabllltle.
Approach 10 Implementation from 2.1.1 to 2.1.4
RenumQer
2.1.1.to 2.1.3 EB Priority Requirement., Super Note and QLD Health New requirements,
lI\se
rt
Design Build and hnplament
Insert Appendix A and Appendix B attached to this CCD
. 4 Deliverable subject to acceptance Including Acceptance Crtterla and Proce ..
Insert Serial Milestone Deliverable Acceptance Criteria
No. Phase or date Description
I i
51 18/112010 OH EB Priority
Acceptance that the EB design and build is
! I
Requirements. Complete, In accordance with the OH EB
and OLD priority RTM and has been migrated ready for
Health New UAT by the Customer.
Requirements
Design, Build Acceptance that the New Requirements
and Migration Design and build Is complete and has been
to UAT Report migrated ready for UAT by the Customer.
Report to confirm the following work product
have been created and accepted:
: ", :" . .
2.11 list of SAP transports and Workbrain
Release Notes
Tool : Approved Template
I
I
fID
Project C ~ ! t > n
Report T....,.to va.,
Assurance = Refer to clause 6 of the
Customer Contract (Acceptance Procedure)
52 Acceptance that the Super Note design and build
Design. Build
25/112010 Super Note,
is complete and has been migrated ready for
and Migration UAT by the Customer.
,
to UAT Report
Report to eonfll'm the following work product
have been created and accepted:
I
!
2.12 List of SAP transports
~
Project COf11JIe!t>n
Report Terrplate va.,
,
Assurance" Refer to clause 6 of the
Customer Contract (Acceptance Procedure) I
RTI Document No.320
Pages 11 through 12 redacted for the following reasons:
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Page to be removed
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IBM Change Request (CR) Fonn
Use this form to raise a CR for the IBM Project Environment only.
Refer to Section: 11 Allllumptions
'.
Insert:
'
11 .1.2 Pricing
: I EB Priority Requirements, Super Note, and New Requirements Design and Build
7. The business requirements specified in the QH EB RTM are complete and accurate. No
further formal requirements gathering will need to occur with Queensland Healthl QHEST
.. to enable the design, build and deployment of these priority go-live requirements in the
QHIC solution. If there are any variations to these requirements Identified during the
design phase these will be treated as a change requesl
B. Queensland 'Health I QHEST SME's will be available to clarify any scenarios or questions
regarding the priority go-live requirements and will be empowered to make linal decisions
during design, build and test. The p r o j ~ c t SChedule will be Impacted if the appropriate staff
are not available.
. . 9. No S&V, PPV or PPRT testing will be required.
10. No process changes will be required as a part of the design, build and deployment 01 the
', I priority go-tive EB requirements
Appendix A
Section 2.1.1 to 2.1.3.
EB Priority Requirements, Super Note and Queensland Health New Requirements Design
and Build and 'Implementation.
Appendix B
QH EB RTM
RTI Document No.323
Section 8 - Reviews
Revlewed b : I M Pr ram Delive Off.,. PDO
Work rou Nlme 81 nature Dot.
IBM Commercial &
Contracts Man ment
IBM R..ourclng
IBM Finance
Reviewed b : Sttat ic PI ram Office SPO
Wor rou Name SI nalur. Oal,
SPO Vendor Management
SPO Schedule & Planning
SPO ResoufCing
SPO finance
Ravl....d b : Solulion De. nAuthor SOA
Work fOU D.t. Name S' nature
SOA Lead Reviewer
Scctlon 9 - Changc Request Authorisation Details
All Chango Conlrol Documenls mllsl be Signed and daled by 8 persoll wilh aulllOrily 10 approve Iho challge as po,. SC/led,,'e 12
o( Ihe CUslomer Conlrae/.
We hereby endorse the proposed change outlined In this document.
(Signalure) (Dale)
'L--I__---'II I
Approval Signatures
We acknowledge and agree that this change request constitutes a Contract Variation, and shall be binding
on parties.
Cuslomers Aulhorialn
Natalie MacDonald
Position Si nature Date
Associate Director-General, Department of
rJt-/I (J ( 'i
Public Works
Wlln (Name)
Contraclors AUlhorisin Officer
William Doak
Position (Slgnalure) (Dale)
IProgram Director I I
I I I I I
Witness (Name) (Slgnalure) (Date)
I I I I
I I
I
r y, uper e C In o
I
RTI Document No.324
e
Queensland
Government
Public Works
Name: Paul Ray Position Commercial Manager
PH:
CompanylDept. IBM CorpTech Account
& Location
Signature:
I would like the change described in this
Date
22/12109
documenl to be Investigated and the
Change oCuslomer (CorpTech)
Customer Contract changed sccoroing/y.
Proposed by:
Contractor (IBM)
o Other > Provide Details (e.g. Agency,
SSP etc.):
Note: The initiating offlcer musl sign before
Witl the change add or remove any deliverables? DNo f8I Ve.
Will the chenge valY the scope of deliverable.? DNo f8I Ves
Will the change vary the schedule? f8I No Dves
Will the change vary any milestone? DNo f8I Ve.
Will the change vary the customer resources required? f8I No ov
Will the change vary the value of payments to the contractor? f8I No Dve.
Will the change vary the timing of payments to the contractor? DNo f8I ve.
Will the change vary any of the Customer Contract's terms and
f8I No oVe.
conditions?
Other variation? f8I No I 0 va. )o I Provide DeI8i/s.(.
J
Will the change vary a Statement of Work (SoW)? DNo f8I ve. ' I SoWN: 8 Version" 1.2 f
Will the change vary a Statement of Scope (SoS)? f8I No o Ves , I Sow /If -.I Versi",>l
I
Will the change vary the Contract (GITC Official/General order) f8I No Dyes
Will the change vary any oU,er documents? f8I No o ve. , I Provide De/ai/sf. '1
Submission: Please send this completed form to CorpTech Strategic Program Office (SPO) corptechspo@lreasury.Qld.gov.au
SoW8EOT and amendment to Contract
Deliverables and Milestones for the
Title: Request Number: CR208
LATTICE Replacement Deployable
SOlution
EOT and amendment to Contract Deliverables and Milestones for the LATTICE
Brief Description:
Replacement Deployable Solulion.
. .
Nota. All changes to a lingle ISsue and SoW should be consolidated Into. single Change Control Document prtor to lubmlSSlon.
Is the Change request an Extension of Time (EOT)? DNo 181 Yes ,
Provide DelaYs :Move the completion
date for the Deployable Solution to the
22" March 2010 .
Does this change relate to an RFC?
f8I No Dves ) RFC Number I l.6< J
Section 4- Documents Affected
.
Pagelol5
RTI Document No.325
IBM Change Requa.t (CR) Form
Provide:
I. De/aila.plana/ion of/he proposed
change
2. Revised 6s1ime/e as to costs of
maintenance and supporl
3. Benefils. risks Bnd sltemative
approaches (il 8ppJicabla)
NOTE: For EOT changes alatCJI;
4. AN8Ch a copy 01 /he InilJ81 dalay
notification
5. Dotails o( 1110 steps taken to mitigate
the delay or remediation pall)
6. Provide schedule evidence 01 thfJ
actual delay
7. Altach updated timoline under
Schedura 23
Extension of Time, Amendments to Contract Deliverables and Milestones for
the LATIICE Replaoement Deployable Solution
The provision of the complete LA TIICE Replacement Deployable Solution
will not be achieved by 18 December 2009. The Customer was notified of the
Delay by letter from IBM on 22 December 2009 (Ref DN5).
Refer Appendix B
The Project Board at its meeting of 21 Deoember 2009 agreed In principle
with Option 2 of the QHIC Go Live Options paper which impacts the "stages"
of the LATIICE Replaoement Deployable Solution.
Refer Appendix C
Impacts of the Change
Provide:
1. Impacl 01 ch8ll!lft on Sow. Program
and Ptogram Master Schedule
Contract Deliverables required for the 'lATTICE Replaoement Deployable
Solution are impacted'. Deliverables and Key Milestones will have to be
reviewed and amended. No impact is anticipated to the overall Project
2. Impact 10 Solution overan
Schedule
3. Impacl(s) of NOT proceeding with
Impact of not proceeding with this Change Control Document is that the
/he proposed change
parties will need to consider how to deal with the delay to the Contract Dates.
Consull.tion
Details
Person Consulted OrganisalionNVorkgroup Date
Decision
Please provide
details o(
consultation
including w/lo was
Project Board 22/12109
Establish a change request to
affect the changes agreed by the
Project Board.
consu"ed, clat.(s)
ofconsullatio" and
key decisions
Section 7 - Contract Variation
Identify WIlDt is proposed to be and to the Contract. Please be word specific Bnd use th" ftfcllext delailed ;n the Contract.
Please provide specific 1V0rding jllc/ud;IIg appropn'8te seclion references , clause numbers. ele.
You may delete or add extrs sections where necessary.
Refer to Section: 4. Deliverables Subject to Acceptance
Delete: Complete section
Insert: 4. Deliverables Subject to Acceptance including Acceptance Criteria and Process
Inse!:! A Document attached lQ QQQ
'"'''''va r-89..." " UI 0
RTI Document No.326
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IBM Change Req ....t (CR) Form
Appendix C
CHIC Go Live options paper for CHIC Board 21 December 2009
RTI Document No.328

Use this form10 raise a CR for the IBM Project Environment only.
Section 8 - Reviews
I by: IBM pro9111m unlce (POO)
Nam. Date
rl.
. .1&
IBM
IBM Fin.nee
I by: : ProofOm Office (SPO)
Nam. Date
SPO Schedul. & Planning
SPO Resourdng
SPOFinance
Solulion 00019' N.me
I I
SDA Lead Reviewer
I I
Section 9 - Change Request Authorisation Details
All Change Control Documents must be signed and dated by B person with Buthority to approve the change as per Schedule 12
of the Customer Contract.
We hereby endorse the proposed change outlined In this document.
(Signature) (Date)
<--I___I I I
Approval Signatures
on parties.
Customers Aulhorisin
Natalie MacDonald
Position Date

Associate Director-General, Department of
L
Public Works
Contractors Authori.i
William Doak
Position (Signalure) (Date)
I I I I
Witness (Name) (Signature) (Date)
I I
I I

I II
1190 0
I
RTI Document No.329
Ref: CTC-1S411
Subject Queensland Health LATTICE Replacement Project
Purpose To request that the Associate Director-General authorise Contract
Change Document 209 relating to a change of IBM's specified
project manager for the Queensland Health LA TriCE
Replacement Project
Background
On 3 February 2010, IBM notified the QHIC Project Board of changes to various IBM
personnel on the Queensland Health LATTICE Replacement Project.
Issues
The contract requires any changes to specified personnel to be dealt with through the
contract change prooess. The contract identifies John Gower as Specified Personnel and
more particularly as the Project Manager. IBM has requested that John Gower be replaced
with Mark Dymock on 8 February 201 D.
The QHIC Project Board has agreed the change of project manager and Contract Change
Document CR209 has been raised to formalise this change as per the contract conditions.
Recommendation
It is recommended that the Associate Director-General authorise the Contract Change
Document CR209 (refer to Attachment A).
1'-'(6
~ ) lot"L tl .:;::.
lz....1...
I
IlL
Responsible officer Margaret Berenyi
General Manager, CorpTech
N talie MacDonald
RTI Document No.330
&
Queensland
Government
PubUcworks
. Provide Defails:Schedule 29 of
Customer Contract
Submission: Please send this completed fum to CorpTech Strategic Program Office (SPO) - corptechsoo@treasu{y.gld.gov.au

Replacement of IBM's Project Manager,
CR209
SOWS
nl:itif'.Qe:seijpfl(;)o;T;:;;';jc;;:. Replacement of IBM's Project Manager for QHIC 1
All changes to til single issue and SoW should be consolidated into a single Change Control Document prior to submission.
Commercial Manager
IBM
Paul Ray
II ifill
I would like the change described in this 03/02/2010
document to be investigated and the
o Customer (CorpTech)
Customer Contract changed accordingly.
i8I Contractor (IBM)
o Other:Y Provide Deteils (e.g. Agency,
SSP etc.):
Note: The initiating officer must sign before
RTI Document No.331
IBM Change Request (CR) Fonn

, .. >
"','
..:.:.:.....:.: ... ;"
.., ..,':'

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Replacement of Specified Personnel, Schedule 29
IBM is seeking the Customer's approval for John Gower to be replaced by
Mark Dymock as IBM's Project Manager for the QHIC Project ie SoW Bon
the 8 February 2010.
None
None
An alternative Project Manager would need to be located and proposed.
..
Project Directorate 2/212010
':includinfJwho, was'.'.'

'keydecisions.:,:/ ...
Establish a change request to
formalise acceptance.
identify what is proposed to be and "added" to the Contract. Please be '(lfOrd specific and use the exect text deteiled In the Contnrot.
Please provide specific wording including appropriate section references, cleuse numbers, etc.
You mey delete or add extra sections where necessary.
Project Director John Gower 0511112007 Completion of SoW 8
Project Manager Mark Dymock 08102/2010 Completion of SoW 8
Schedule 29 Key contractor personnel (Specified Personnel)
Specified personnel to be provided by the Contractor are listed in Schedule 29, along
with each indiVidual's role, planned start date end planned finish date or event if the
date for the event is not finalised. Changes to this schedule will be made via the
Change Control process
age Q
RTI Document No.332
. IBM Change Request (CR) Form
. Use this form to raise a CR for the IBM Project Environment only.
Section 8- Reviews
Reviewed by; IBM Program Delivery Office .....
Workgroup ,Name.,'
IBM Commercial &
Contracts Management
IBM Resourdng
IBM Finance
Reviewed by: StrateQic Program OffICe (SPO) ...
Workgroup' . .. 'Jllame',
SPO Schedule & Planning
SPO Resourcing
SPOFinance
Reviewed by; Solution OesiQnAuthority (SOA) .....
SOA Lead Reviewer I
Signature .....
. ... '.' 'Signature .... ' .
.' 1Signature :<
I
.. ,. :.Date ....'''
.Date.
,.......... :,:...,":1 <Oate ,. ,. .:: .. '... '.'
I
Section 9 - Change Request Authorisation Details
All Change Contro' Documents must be signed and dated by a person with authority to approve the change as per Schedule 12
We hereby endorse the proposed change outlined in this document.
(Signature)
Approval Signatures
on parties.
Customers Authorisin
Natalie MacDonald
Position
I ADG-DPW
Contractors Authorisin
William Doak
Position (Signature) (Date)
I
I I
Witness (Name) (Signature) (Date)
I I
'----_-----JI
I
I
RTI Document No.333
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s49 contrary to public interest
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Department of Public Works Ref: DPWOOOOO/09
CHIC Board briefing note
Subject QHIC SAP Review
Purpose To provide the QHIC Board with details of the management plan
developed to address risks raised in the QHIC SAP Review
Urgency A condition of exit from User Acceptance Testing (UAT) 4 is that
"Critical issues identified during SAP system audit are assessed
and management plan to resolve is agreed'
Background
The Queensland Health Implementation of Continuity (QHIC) Project will implement a
rostering and payroll sO.lution for Queensland Health. The solution will replace the current
rostering solution, ESP and payroll application, LATTICE with Workbrain and SAP
respectively.
The QHIC Project is currently targeted to go-live in December 2009 with the first pay run
scheduled for Sunday 13 December for an employee pay day of Wednesday
16 December.
CorpTech engaged SAP Australia to undertake an independent Quality Assurance
Solution Review (the "QA Review") and a Project and Risk Management Review ("Project
Management Review") of the QHIC project. The SAP Statement of Work is included at
Attachment 2.
The review was conducted from 31 August 2009 until 4 September 2009.
A condition of exit from User Acceptance Testing (UAT) 4 is that "Critical issues Identified
during SAP system audit are assessed and management plan to resolve is agreed'.
Issues
SAP in their review has raised twelve high risk and five medium risk issues.
A condition of exit from User Acceptance Testing (UAT) 4 is that "Critical issues
identified during SAP system audit are assessed and management plan to resolve is
agreed'.
RTI Document No.336
2
Current position
A meeting of the Project Directorate Forum was convened on Wednesday
14 October 2009 and chaired by the Executive Director, Service Delivery, CorpTech.
Attendees reviewed the SAP recommendations and discussed actions completed or
planned that will form the basis for the management plan (Attachment 1) to address the
UAT 4 specified exit criteria.
Consu Itation
CorpTech, IBM, QHEST and the Queensland Shared Service Partner are members of the
Project Directorate Forum and participated in the review of the SAP report.
Recommendation
It is recommended that the Board:
1. note the risks raised by SAP during their review; and
2. note the actions planned or completed (the management plan) to address the risks
raised and the assessed residual risk after mitigation.
Philip Hood
Executive Director
Service Delivery, CorpTech
31791011
0417143590
Tony Price
Director
QHEST, Corporate Services, Qld Health
32341813
0418724638
Janette Jones
Director
Payroll and Establishment
QH Shared SaNicas Partner
0418752646
Naomi du Plessis
ERPLead
QHIC ProJect, QHEST
t
Corporate SalVices
0407173827
John Gower
Project Manager
QHIC
0417135530
Terry Bums
Quality Assurance Advisor
QHIC Project, QHEST, Corporate Services
0417793338
Jane Stewart
Director
Service Management Offlce, CorpTech
30350551
RTI Document No.337
Attachment 1
Summary of Recommendations and Management
2 High
3
4 High
5 High
6 High
Re-visit functional specifications to ensure there
are clear guidelines around defects and scope
changes.
Re-assess exit and entry points for phases and
milestones and ensure aU future milestones and
phases have agreed exit and entry points which
do not change.
Open
Open
Update the documentation on Interfaces between I Open
SAP and WorkBrain as the current level of detail
is insufficient.
The knowledge transfer sessions to CorpTech I Open
(SAA and Payroll Bureau) should be backed up
with fully documented support processes
(including Reconciliation and Error Handling
between SAP and WorkBrain).
Incorporate at least 1 and 2 weeks of regression I Open
testing into the schedule.
Agree with recommendation.
The QHIC Board has addressed this recommendation. Go
live is currently scheduled for 4 December with the first final
pay ru n on 13 December for an employee pay day of 16
December.
Agree with recommendation. I Medium
All functional and technical specifications have undergone
one review and are currently being updated for changes.
Final documentation will be reviewed and approved prior to
Agree with recommendation.
The OHIC Board has reviewed USer Acceptance Entry and
Exit criteria following endorsement by proposed by the
Project Directorate. Exit criteria provide discretion for the
QHIC Board to accept management plans or otherwise
determine the status of defects. Three more gates with
Medium
Agree with recommendation. I Medium
The Project Directorate has agreed a plan to ensure
appropriate documentation on interfaces between SAP and
Workbrain will be developed and approved prIor to go-live.
i\.l"\l'\r...,,,,,,l of this documentation is oart of Gate 2.
Agree with recommendation. I Med[um
Note. SM is assumed to refer to CorpTech AppHcations
Management.
1. A series of knowledge transfer sessions have been
scheduled between the QHIC Project team and CorpTech.
2. IBM has advised that they w][l deliver the 'Reconciliation
Tool' and full documentation by Friday 16 October. Testing
of this tool will be undertaken over the period 17-18 October.
3. Error handling documentation has been developed and
reviewed and will be approved prior to go-live. Approval of
this documentation is Dart of Gate 2.
Agree with recommendation. ~ Medium
Regression testing will be perfonned throughout the three
week business orocess validation review
Core
RTI Document No.338
-2
8
9
Build the necessary process to monitor and Agree with recommendation.
correct errors during the Payroll Run and generate Error handling documentation is under development and will
appropriate documentation on the same. be approved prior to go-live. Approval of this docu mentation
is Dart of Gate 2.
High Ensure that leave balances (Infotype 2013) are I Completed Agree with recommendation. I Low
not uploaded multiple times. This defect has been corrected, implemented and
successfu
High Due to the nature of the integration between SAP ! Open Agree with recommendation. I Medium
and WorkBrain certain manual processes for All workarounds that are considered will be assessed by the
WorkCover Claim, Terminations etc_. have been Queensland Health Business, QH Shared Service Partner
introduced. Investigate and implement work and CorpTech as required before the next decision gate.
arounds in the system to reduce reliance on these
Include a full pay cycle (15 days) with ad-hoc and I Open Agree with recommendation. I Medium
interim runs as part of the Acceptance Test in a
10 High
This has been scheduled as part of PPV4 and the manual
'Business as Usuaf Scenario using with an up to processes will be factored into the 14 day pay cycle model.
date data set including aU employees. Ensure that
post payroll run related manual processes (e.g.
reconciliation of overpayments, correspondence
on overtime etc.) are included in the Test.
11 The Project has made several modifications to I Open Agree with recommendation. I Low
core SAP code which is likely to impact the
High
Due to the Integ ration between Workbrain and SAP some
solution when SAP changes the functionality in modifications to standard SAP were required within the
new releases. When support packs or SAP notes solution. Some of these modifications were originally
are loaded adjust the code based. on transaction introduced from the Housing ECC5 baseline system. All
SPAU. SAP modifications created in the Housing ECC5 SAP
system have been documented and those introduced
through the QHfC project have been documented.
Approval of this documentation is part of Gate 2.
Refer Risk 17.
12 Plan and implement a parallel pay run on go live. I Closed High Disagree with recommendation. I Medium
This risk has been previously considered by the QHIC
Board. Due to the nature of the LATTICE payroll application
and its inability to cater for retrospective processing,
adjustments to wages and salaries are performed via 'code
value adding'. Further the large size of the payroll precludes
parallel payroll running.
The QHIC Board has assessed the risk and noted that there
is no abilitv to do this on a standard oav run. Parallel
RTI Document No.339
-2
13 ! Medium I Communicate the detailed schedule throughout Open Agree with recommendation.
the project with detailed explanations about the The QHIC and QHEST projects have planed or undertaken
requirements to meet key milestones and critical detailed communication throughout both the stakeholder
project points. and project communities.
CorpTech has similarly communicated to its workforce
throughout the project.
Communication activities will continue both pre and post go-
live. Weekly Project status meetings are conducted by the
Project Manager where progress regarding work products
es is discussed.
14 I Medium I Ensure that there is enough emphasis and an Open Agree with recommendation.
allocated period for technical cutover and Extensive technical and business cutover activities have
executive bUSiness cutover. been planned and documented and are continually revised
as required. Project is comfortable with the timeframe
allocated.
Final
15 I Medium I Build necessary email alerts when Interface files Open Agree with recommendation.
are not available or if there has been a failure, The QHIC project is developing sCripts for the alerting
otherwise additional manual processes will be process.
required which will impact support costs. CorpTech has implemented a pager alert system to receive
these alerts and is implementing additional monitoring
capability within WebSphere in conjunction with CITEC. It is
acknowledged that full testing of this capability will not be
completed before UAT exit; however this is planned prior to
a-live.
16 I PJledium I Accommodate the import of support packs based Closed Agree with recommendation.
on the project schedule or apply the necessary The QHIC Board is aware that not aU support packs will be
SAP Notes. able to be applied to the system pre ga.-live. Planning for the
application of support packs and Conflict Resolution
ts post 9
17 I Medium ! Ensure modification history documents are create I Open I Agree with recommendation.
Refer Risk 11.
I Low
I Low
I low
I Low
I low
RTI Document No.340
Attachment 2
Prepared for
Queensland Government .. CorpTech
RTI Document No.341
-2
Scope of Work
Description of Engagement: CorpTech, with its Systems Integration partner IBM, has embarked on
a project to design, build and implementation of SAP HRiPayrolJ into Queensland Health and is
currently in the Realisation phase of the project. CorpTech has requested SAP to undertake an
independent Quality Assurance Solution Review (the "QA Review") and a Project & Risk
Management Review ("Project Management Review").
Scope of Work:
Quality Assurance Solution Review:
The QA Review will focus on the following areas for the key agreed business processes of CorpTech:
Completeness ofconfiguration
Quality of configuration
Flexibility of the configuration
Use of"best practice" models and processes compared with bespoke processes
Use ofcurrent SAP functionality, evaluating whether it is used for the purpose for which it has
been designed
Evaluating whether "SAP Gaps" have been covered in an appropriate manner, and detenninillg
that the quality oftlle "developments" is suitable.
Project & Risk Management Review:
The objective of the Project Management Review is to identify risks with the implementation process
and determine the necessary actions that are best suited to assist with a successful project leading to go
live.
The Project Management Review involves a stmctured approach in assessing the project risks. SAP
will aim to schedule a series ofonsite review interviews with key project team members. The outline
process is as foll.ows:
Conduct a kick-off meeting with the pl'Oject leaders to set expectations and review the agenda
Review project information and status with the project manager(s)
Interview key team members
Sample and study related pl'Oject documentation
Provide a debriefing (discussion) of the preliminary findings
Within seven (7) days after the review; deliver the Project Management Review report with the
detailed findings and recommendations
Conduct a f o l l o w ~ u p discllssion to ensure the report is understood and answer any questions.
The Project Management Review is typically conducted at the end of each phase of the project, and it
RTI Document No.342
-2
foclises upon project management, key deliverables of the phase and critical success factors. The
Project Management Review is designed to set confidence in the ability of the project to deliver, on
time and on budget.
As the project is near the end of Realisation the following are relevant focus areas at this stage:
Realisation - This Project Management Review OCC\.lrs just before integration testing
(corrections in customising are still possible at this point oftime). Focus areas include the
System Configuration, Know-how Transfer, Change Management and Communication. The
use of Solution Manager and quality of project documentation will also be assessed.
Final Preparation - This Project Management Review occurs before going live (between two
and four week's prior to go-live). The focus areas include End User Training, Go-Live Plan,
Productive Support, GoingLive Check.
CustomCI' Obligations: CorpTech (and IBM) will provide access to appropriate resources, project
documentation, solutions, technology and any other appropriate information that is required by SAP to
complete the scope ofwork.
SAP Deliverables: A management presentation and detailed review report will be compiled,
consolidated and presented to CorpTech.
Payment: The services will be provided on a fixed service fee basis of $25,000 excluding
GST to be invoiced on completion of the engagement. The fees quoted exclude all
reasonable travel, accommodation, and other related expenses (for example, meals and taxi
fares) for consultants working away from their home office or who are required to travel to
other CorpTech sites during the course of the project.
SAP resource: Review Component: Estimated Start Date: Estimated End
Date:
i Nick Parker Risk Management 1
Program & Project
Management
10/08/09 18/08/09
Andrew Lindsay I
Marcus Kendall
HRlPayroll 10/08/09 17/08/09
Ram
Ramanathan
HR/Payroll- Technical 10/08/09 17/08/09
Jacek Klatt Technical 10/08/09 17108109
___ Fixed Service Fee:
All servIces rendered under thIS Statement of Work shall be subject to the Customer Contract between
Customer and SAP, issued pursuant to GITC Q"470.
000000000
RTI Document No.343
EXECUTIVE DIRECTOR CTC* 14049
SlIBJECT
Implementation of Infrastructure for the WorkBraln Proof of Concept (POC) Phase Three
BACKGROUND
The prime contractor IBM has proposed implementing WorkBrain to process the awards for
whole of Government (w-o-G) Human Resources payroll. The WorkBrain POC environment
is urgently required in order to validate this functionality to be delivered through this solution
as an altemative to SAP. It is also requIred to confirm the capabnlty of the proposed solution
to scale up to satisfy expected e n d ~ s t a t e demand and requirements, when all agencies are on
the new Shared Service Solutions (SSS). The criticality of this application demands
comprehensive and progressive evaluation and early identification of issues and prOVisioning
capacity and environments for this Worbrain POC will facilitate this evaluation process.
The once-off implementation and ongoing costs for Phase One were approved in a previous
brief, CTC-13933 (attachment one). The costs noted in that brief were the additional costs of
provisioning fnfrastructure earlier than anticipated.
There are three phases to the IBM WorkBra!n POC:
Phase one is non fostering volume tests on the awa(ds calculation (currently
underway); ,
Phase two Includes rostering and awards calculation fcir rostering agencies (currently
being built); and
Phase three is full end state rostering and awards calculation excluding reporting.
The results of the testing of WorkBrain will provide validation and confirmation of the
proposed solution underpinning the IBM prime contractor submission.
CURRENT STATUS
The environment for Phase Three must be Implemented so that testing can commence by the
4 April 2008. Your urgent approval of this brief is required In order to satisfy the aggressive
timeframes of the IBM program of work for the poe.
There may be further oncs"off costs forthis work once detailed seoping has been undertaken.
However with a six week vendor procurement cycle, there isn't enough time to conduct
detailed scoplng prior to the order being delivered to CITEC.
This briefing note is seeking approval for the implementation charges to be Incurred to
Implement the end state production environment for WorkBrain and the ongoing costs.
Phase Three Costs -Implementation
The once off implementation charges for establishing the Work8rain POC environment for
Phase Three is $29,901.30 as detailed in the attached CITEC proposal (attachment two). As
noted above there may be further onre-off costs and these will be subject to another quote.
RTI Document No.344
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Phase Three Costs - Ongoing
The ongoing capacity costs requires a commitment of 36 months, please see the table below.
Four * HP BL68Sc Production at 317 Edward Street DC, Production
$13.530.00
support for three years at $3075.00 each '
Three * HP BL685e Production at Windsor DC, Production support for
$11,259.60
three $3412.00 each
One HP BL460c Production at 317 DC, Production support at $1673 $1,840.30
One HP BL460c Production at WIndsor DC, Production support at $1854 $2,039.40
3 "(;r UJst
;J. 9311 cU,g'

for funding approval of
$13,980,203 (inc GSl) for the provision of on-going support services from CITEC for
2007-2008 (see attachment three). The ongoing costs forWorkBrain POC Production
environment are Included in this budget and purchased as line items in the existing contract
with CITEC.
RECOMMENDATION
That you:
1. sign the attached CITEC proposal (attachment two); and
2. sign the attached requisition for $29,901.30 (attachment four).
Prepared by: /-
Endorsed by:'
Gary Palmer Philip Hood / '
Director Deputy Executive Director
Technology Solutions, CorpTech CorpTech
Tel: 3227 7712 Tel: 3247 5225
Date: 3 ojI 't actY"
Date: /f. / 0 /?
Recommendation Approved: .. ...................................................................,......
Date: .. ...........................................................................
Ccnticl: . Gary Palm<lr
Divlolon: . Director, Capled'!. SoIu!i<lm
T....p/loM; (07) 32271712 .
ID: G;'j)5. SSS\TO Dirtlda\lltlGlil1t/-Note,\CITEC GOMIIII Bom.l:!OOSOl30 BN DIR EO CT1400W oflnlrastrudur& fer
Worl<Bn!in POe PheM1!.dO<> .
000
RTI Document No.345
s.48 - Exempt information
a Queensland Government REQUISITION

FOR GOODS AND SERVICES
(FORM 31)
Approval Is given for expenditure to be Incurred for the oupply of goods I rendering of services as follows;
Name of Omcer: GllryPalmer Brandl: sss . Infraslruclvra
Telephone No: 32277712
ExplmaUon: CITEe costs for the Immmenletion of Inrre$truetura for Wor1!.BraIn Proof Of Cooncept (pQC) Phase Three
Date Good$ Required By;
TOTAL $
I
1.
1Gb
APPROVED ' qI UJ'o D.A.N. 2 POSITION ,(jl:r of
(Please SpeQ\'y Ti\I$) (Date)
AssetClasll
AlaetShllll Number _________
D"......"..undHI1fI.
Dst.elfAmeMleo Tradeln Con$ldal'lld No I Yes (details atlaclled)
Computer Hardware/Softwe.e/Servic88 Information Technology Srancb Use Only
PIllS'. complete.ll.tuft,.
Fl3n:Ej,N
_ ......4..'2/"",-=-_______
Dato: ;)0 II I OJ"

If not c;ompatlble and/or not the ITPlan, has the client been adVised? Yes I No
If not compatible dQ YOU cb]lret ro thllllurch_ prOCeeding? Vee I No
RTI Document No.346
CorpTech Action Sheet
(effective 15106/06)

__
___.__ ..__ .. ___J
I. 3. Sighted By Program Director: Name: Date: J
Action Required
Signature
Comment c Review Other (use section below)
3ea) Funding Requests or Invoices for Payment:
Approval is required from the Finance Manager prior to submission to Office of Executive Director
o Recommended for payment (If comments required use other information section) Yes I No
By (print name): Signature:

::J } Fund_Available
Signature
L :
Colleen Orange,ymanceorrector
3(b) Contracts:
o If this matter involves engagement of contractors/consultants and/or the acquisition of
goods and services via Request for Offer/Contract have you consulted with
Procurement Services, CSQ? Yes I No
Contract documents will be returned to the relevant Program Director follOwing approval by the ED. It will be the responsibility of
the Program Director's office to record and forward to CSQ for processing.
Other Information (background) and comments:

i t
I
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Comments by Executive Director
OED use only
.. "
o Entered on OED database
o Not approved by
see ED's comments
o Completed on OED
database
0:\05 .. SSS\TO .. Technology\Ol Administration\Forms & Templates\Orange Action Sheet Template.doc
RTI Document No.347
_. ----_... _-----
DEPUTY EXECUTIVE DIRECTOR CTC-14373
SUBJECT
Establishment of an Enterprise Resource Planning (ERP) Central Component (ECC) pre
production and production environment for the Queensland Health Implementation of
Continuity (QHIC) project.
BACKGROUND
With vendor support discontinuing for the current Queensland Health Human Resource
solution, priority attention has been given to its replacement by CorpTech. As a result,
Program 42 has accelerated and condensed the project to facilitate the migration from
Lattice onto an interim SAP ECC and Whole of Government Workbrain solution.
CURRENT STATUS
There is an urgent requirement to establish an environment to host the pre-production and
production ECC systems to enable the OHIC project team to meet the projects go-live date.
This briefing note is seeking approval for the once off implementation charges to be incurred
to enable the establishment of this environment for OHIC.
Costs - Implementation
The once off implementation charge, for establishing the capacity to support the
establishment of this environment, is $11,343.20 (Inc GST) as detailed in the attached CITEC
proposal (attachment one).
Costs Ongoing
The ongoing capacity costs requires a commitment of 36 months, please see the table below.

for funding approval of $13,980,203 (Inc GST) for the provision of on-going support
ces from CITEC for 2007-2008. The ongoing costs for the OHIC environments are
included in the 2008-2009 budget estimates.
RTI Document No.348
-2
RECOMMENDATION
That you sign the attached CITEC proposal (attachment one).
Prepared by: Endorsed by:
GarypalmJ Philip Hoo
Director Deputy Executive Director
Technology Solutions, CorpTech CorpTech
Tel: 32277712 Tel: 32475225
7/
r
/
200
?
Date: / ..J1,l-r0 3:
Date:
Contact: Gary Pillmer
B"",.h- C",!,T..:h, Techoo]ogy SolU1in.
Tel: 3227 7712
Doc TO; Q;\I}5 - SSS\Ta - TI!noIol!)'1OO Ditect.rIBriefing-NoIoOICTlliC Gonem 8N DUt lID CT14373 I.'roculoment ofCapac;ty fer QHIC Ptoduairu> IWd Pro
Produclion...doe
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(effective 151061061
yU\lVv'\ev
World:)\' -p'{ VI
Name:
---- - ..--
Name:
Program Director: Name:
Action Required
rrI Signature o Comment D Review o Other (use section below)
3(a) Funding Requests or Invoices for Payment:
o Recommended for payment (If ccmments required use ollier Information seellon) Yes I No

o Funds Available
Signature II>/tD/or
Colleen Orange, Finance Director
3(b) Contracts:
o If this matter involves engagement of contractors/consul1ants and/or the acquisition of
Procurement Services, CSQ? Yes I No
Contract docul11ents will be returned k> lIle relevant Pro!lram Directorfolfowing approval by the ED, It will be the responslbillly 01
Ille Progmm Director's offioe 10 record and lmwllrd 10 CSO for processing.
....-..
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G:\05 SSS\l'O - Toolmology\CH t\.{iln[nistfatjol!\FOr'ms & Ttlnphde\Orangc Action: Sheet Template.doc
RTI Document No.355
Ref: CTC 14898
Submission to the Executive Director
Subject CITEC proposal to implement Workbrain Pre-Production
Infrastructure (REF: 5001623)
Purpose To request:
1. approval to establish a pre-Production environment utilising
multiple physical servers; and
2. acceptance of a quotation from CITEC (refer Attachment 1):
r. to establish the capacity to support the setting up of the
environment; and
11. for the backup and restore test.
Background The objective of this project is to provide an environment which
can simulate the Production architecture to minimise the risk of
defects occurring in Production due to architecture differences
between Production and non-Production environments.
Issues
Workbrain Production architecture comprises a fully clustered multi instance solution utilising
multiple physical servers for component separation and redundancy. Non-Production
environment architecture on the other hand generalty involves single instance components
co-hosted on a single physical server.
This difference in architecture means that defects may not be evident or occur until a solution
is moved into Production despite thorough testing in the Test and UAT environments.
To reduce the risk of defects not being identified until go-live a pre-Production can be
established to test the cluster Production architecture.
Current Status
This proposal to establish a pre-Production environment utilising multiple servers, will
allow the complex Production architecture to be simulated in a final test environment to
ensure a smoother cut-over and go-live. In addition this environment will also provide a
more compatible Stress &Volume testing environment and provide a Production support
test environment.
RTI Document No.356
RTI Document No.357
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(effective 15/0BIOO)
3. Sighted By Program Director: Name: Philip Hood Initial PH Date:
Action Required

o
Comment
o
Review
o
Other (lise section below)
Approval Is required from the Finance Manager prior to sUbmissIon to Office of Executive Director
00 Recommended for payment (If comments required use other Information S&C!ion) Yes I No
!RI
Funds Available Signature
3(b) Contracts:
ffiI If this matter involves engagement of contractorslconsultants andlor the acquisition of
Procurement Services, CSO? Yes I No
Contract doouments will be returned 10 the relevant Program Dlreclor following ap PrcMll by the ED. II will be !he responsibility of
tile Program Dlredo(s office III record and forward 10 esa for processing.
r [nformation (background) and comments:

-----1
i
... ... ....-I
-------------------------------,
IflIejltJlby Executive Director

OED use only
,.....,.-:;---, ...
RTI Document No.364
o Recommended for payment (If comments required use other information section)
o
3(b) Contracts:
o If this matter involves engagement of contractors/consultants and/or the acquisition of
goods and services via R.equest for Offer/Contract have you consulted with
Procurement Services, eSQ? Yes / No
Contract documents will be returned to the relevant Program Director following approval by the ED. It will be the responsibility of
t e Program Director's office to record and forward to CSQ for processing.
her Information (background) and comments:
(effective 16/06/06)
Signature o Comment o Review Other (use section below)

G:\05 SSS\TO Tr,chllOlogy\O 1Administration\Fol'lUs & Template.<\Orange Action Sheet Template.doc
RTI Document No.365
Ref: eTC 15376
Submission to the Executive Director
Subject CITEC proposal to provision additional infrastructure to support
QHIC production (REF: 5002405)
Purpose To request:
1. approval to procure an additiona16 dual core CPU's and
associated memory
2. approval to reallocate capacity from SSISAPDJ
3. acceptance of a quotation from CITEC (refer Attachment 1)
Background The objective is to provision additional production capacity to
support QHIC as per CR0170.
Issues
The QHIC project provided capacity requirements which have since increased by a
significant amount. Without the additional identified capacity as documented in CR0170
(refer Attachment 3), it is possible that the payroll run for Queensland Health would fail to
complete within the allotted timeframe.
Current Status
The QH1C production environments have been provisioned to the requested capacity
supplied by the QH1C project team. During recent performance testing, the QHIC team
identified that the initial sizing was insufficient. As a result CR0170 (refer Attachment 3) was
raised by the QHIC project team and subsequently approved by CorpTech. To provision the
necessary capacity, it is proposed that we decommission the DETA development system
(SSISAPDJ), and re-allocate the infrastructure capacity to QHIC production. This capacity
was initially used for blueprinting the DETA project which is no longer required as the DETA
project has been suspended. The remaining outstanding capacity will be procured via
CITEC.
This approach will minimise the ongoing operational expenses and satisfy the timeframe for
delivery.
RTI Document No.366
-2
Costs - Implementation
Once off Implementation Charge
Costs - Ongoing
The ongoing capacity costs are for a 36 month commitment, please see the table below.
$12,930 ,487

RTI Document No.367
-3
Recommendation
It is recommended that the Executive Director:
1. approve the procurement of additional capacity
2. approve the decommissioning of the DETA environment used for blueprinting
3. accept the quotation from CITEC (refer Attachment 1) for the provisioning of
additional QHIC production capacity
;/r/- .
Responsible officer Gary Palmer, Director, ec logy Solutions, CorpTech
Recommendation approved /ll.3 12009
Margaret
.............................~ . . . . .
erenyi
Executive Director, CorpTech
RTI Document No.368
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Ref: CTC15396/09
Submission to the Program Director
Subject Queensland Health Implementation of Continuity Project
Business Readiness Technical Applications Pre-requisite training.
Purpose To identify pre-requisite training requirements for Queensland
Health Implementation of Continuity Project support, and liaise
with third party vendors (lNFOR and SAP) to develop a training
solution.
Background
Through consultation with Service Management Directors, Workbrain was identified as the
main product requiring external training for Service management support staff.
External SAP training is not required at this stage as Service Management Directors
determined SAP training may be facilitated by resources in the HR Applications team at a
later date.
Issues
Due to the uncertainty surrounding the Queensland Health Implementation of Continuity
Project go-live date, there is a risk that scheduled training venue and training delivery
expenses may incur a cancellation cost. There is also a risk that delaying training until a
firm go-live date is determined will impact on the ability to train support staff to allow
adequate time for knowledge transfer with IBM. In consultation with the project manager,
Queensland Health Implementation of Continuity Project Business Readiness it was
determined to proceed with scheduling training based on a 29 June 2009 go-live date.
To date formal confirmation has not been received that the pre-requisite training approach
meets IBM requirements to facilitate formal knowledge transfer for Service Management
staff to take on support roles in the Queensland Heatth Implementation of Continuity PrOject.
To ensure the pre-requisite training approach meets IBM requirements to facilitate formal
knowledge transfer, several meetings were held. Verbal agreement has been reached
with IBM that this is suitable preparation for Service Management staff to take up
Queensland Heatth Implementation of Continuity Project support roles.
The cost for the Shared Service Provider attendees will be funded by Queensland Health,
in addition they will share the expenses of the training facility and trainer expenses.
RTI Document No.372
~ , b
-2
The Shared Service Provider will pay for $14,520 of the training costs and approximately
$2,535 towards the trainer's expenses. (The cost will be split per attendee and charged to
the relevant business unit).
Following discussions with our key stakeholders, we have been able to secure an
additional 5% discount from the training vendor, which equates to a saving of $4,488.
The following schedule is recommended for approval:
Nominees
12
11
3
Cost estimates and training nominations are provided in Attachment A
Workforce Performance Group has negotiated the use of training facilities at the 313
Adelaide Street address. In the event that these dates are unacceptable to the nominees,
trainer and training facilities will not be available until the Monday 11 May 2009.
The Workforce Performance Group will reschedule training venue and delivery if required
and subject to formal advice from the Queensland Health Implementation of Continuity
Project Business Readiness Committee. In the event training is rescheduled cancellation
costs from the training vendor will be incurred and an external training venue will be
required. The estimated cost for an external venue (for example Cliftons) is $15,000.
Recommendation
It is recommended that:
The training schedule detailed above is approved,
The estimated expenditure is approved in principle subject to receipt of final
invoices from suppliers,
Infor are advised of Service Management's commitment to the above course dates,
Alternative dates for training are provided in the case that April/May is not suitable,
An appropriate central point of contact is identified within Service Management to
co-ordinate relevant financial expenditure processes.
Responsible officer Jane Stewart; Director, Service Management Office
,3120of Recommendation approved
hilip Hood
Program Director, Service Management
RTI Document No.373
-3
Attachment A: Workbrain course nominations - QHIC pre-requisite training
1. Expenses for the trainer (for example accommodation, flights) will be split equally between attending business areas.
2, Costs provided are estimated costs and will be confirmed with the training provider prior to invoicing.
3. The number of nominees drives the unit cost discount - these will be adjusted prior to confirmation.
RTI Document No.374
CorgTech URGENT Action Sheet
(effective 01 Sep08)

-....--.--- ______ .... __ N __ .__ ..__._, ______ ","_...___..__ .________ .,...... _._ ......-..--.--.... -...........
1. Proofread by ESO: Name: Q. A ".fD Initial Cit- Date: J I t;:, 1
i-SightedbyoTrector:--.... -----.. ..M I -oaie:--3TZ\.l \
t
[a:--Sig'il'tedBy'progra'm" .. Daie:------------------]
equired
Signature o Comment Review o Other (use section below)
Recommended for payment (If comments required use other Information section) Yes I No
D Funds Available Signature
3(b) Contracts:
o If this matter Involves engagement of contractors/consultants and/or the acquisition of
Procurement Services, CSQ? Yes / No
Contract documents will be returned to the relevant Program Director following approval by the ED. It will be the responsibility of
the Program Director's office to record and forward to eSQ for processing.
l-I M ( 1l::J)
E
l
I
._____________________________1
-......=:-== - .:]
1-----...... _ ..."....---.. --------.---................-- ......,,--,,----.. --.... ..-------------.-........-.... ,,-- .. -------------.......--------..... ---.. --.-..------..--"....... "" ...".. ---------"..------------....-...............".--.-
I: ---.._--........---._.-..... --_._-..-..-.............-..-... -----........... .... ... --- .. -... _--..-.-....---.........
............ ____--J
OED use only

RTI Document No.375
Ref: CTC-15451
Submission to the Executive Director, CorpTech
Subject QHIC Business Readiness Technical Applications Pre-requisite
training
Purpose To request that the Executive Director approve expenditure for
purchasing training to build Workbrain technical capability in key
critical Service Management support staff
Background
In order to support QHIC implementation and production resource capability, Workforce
Performance Group was requested to coordinate Workbrain training.
Through consultation with Service Management Directors, Workbrain was identified as the
main product requiring external training for Service Management support staff.
Issues
In conSUltation with the QHIC Business Readiness Project Manager it was determined to
proceed with a training schedule based on a 29 June 2009 go-live date. Tight timeframes
have put pressure on movement through administrative and purchasing processes
surrounding this training request.
Shared Service Provider attendees were invited to participate in this rare training
opportunity, and will be funded by Queensland Health. In addition, they will share the
expenses of the training facility and trainer expenses.
Following discussions with Infor Global Solutions, we secured an additional 5% discount
from the training vendor, which was significant given the high costs.
The following schedule is proposed:
I Nominees Course Module Dates
10 CorpTech staff
Three SSP
Workbrain: Time and
Attendance
6 - 9 April 2009
11 CorpTech staff Workbrain: System
Administration
15 -17 April 2009
Three CorpTech staff Workbrain: Toolkit 1 & 2 20 24 April 2009
.. -.
RTI Document No.376
-2
The following is a breakdown of the costs recommended for approval:
Development Team
All three modules Sartaj Singh
All three modules Staven Garing
All three modules Gary Quartermain
T&A and Sye Admin Bill De Krester
T&A and Sys Admin Vaughn Smith
$7,840
$7,840
$7,840
~ 3 , 9 2 0
$3,920
$31,360
HRApps
T&A and Sys Admin Marilyn Rowden
T&A and Sys Admin Jane Fennell
T&A and Sye Admin Toni Coomber
T&A and Sys Admin Anthony Grey
$3,920
$3,920
$3,920
$3,920
$15,680
Customer Service Solutions
T&Aonly Ann Cowan $2,240
Total GSTex $49,280
Total GST incl $54,208
Recommendation
It is recommended that the Executive Director:
approve the estimated expenditure of $54,208 in principle subject to receipt of final
invoices from suppliers_
Responsible officer Jan Dalton, Program Director, Business Performance Group
Recommendation approved 3 14./2009
RTI Document No.377
Ref: DPWXXXXXl09
Subject Queensland Health Implementation Continuity 2009-2010
Corp Tech costs
Purpose To advise the Associate Director-General of the estimated
additional CorpTech costs associated with the supporting the
Queensland Health Payroll Replacement Project until
implementation and seek approval to have this funded through
the Corporate Solutions Program.
Background
IBM is engaged as Prime Contractor to implement a replacement rostering and payroll
solution for Queensland Health under the Queensland Health Implementation of Continuity
(QBIC) Project. The solution will replace the current rostering solution, ESP and payroll
application, LATTICE with Workbrain and SAP respectively.
CorpTech is required to provide customer supplied resources under the terms of the
contract and has a number of key staff working on the project. Although these staff were
originally provided as business analysts, they have over time become key implementation
resources. Customer supplied resources are funded by the Corporate Solutions Program
(CSP) and are subsequently backfilled where necessary within the CorpTech Service
Delivery and Project Delivery teams. At least five of these resources will return to
CorpTech as support resources after the project has gone live.
In addition to the customer supplied resources, CorpTech Service Delivery and Project
Delivery are injecting significant resources into the consultation and review processes for
Project Work Products and Deliverables along with User Acceptance Testing activity to
supplement the QHEST and IBM project teams. These resources are draining existing
support resource capacity and adversely impacting normal service delivery activity.
CorpTech is also providing resources for release acceptance and transition activities as
would be expected in such a project. This support is considered a core service delivery
activity and will continue to be funded by CorpTech.
The QHIC Project has missed several key milestone dates and is currently targeted to go
live in November 2009 with the first pay run scheduled for Monday, 30 November for an
employee pay day of Wednesday, 2 December.
RTI Document No.378
Issues
CorpTech is currently providing a much higher level of support to the QHIC project than
was originally envisaged under the contract. hi September 2009, CorpTech will
provide an additional 15 staff equating to 13.1 Full Time Equivalents over and above
the customer supplied resource requirements. This excludes staff engaged on release
acceptance and transition support. The number of non-CSP funded resources working
on QHIC is having an adverse affect on service delivery to other clients, as there is
currently no funding stream to provide for backfilling of these staff. This is placing
significant pressure on a set of key resources that can be sustained. Currently, these
resources are not funded by the QHIC project and are being provided and funded from
core service delivery capability.
CorpTechservice delivery is currently beiog impaired in both the Project Delivery and
Service Delivery branches. Service Level Agreement key performance targets are not
being met in some cases and maintenance and request for change a'ctivities are being
delayed and agreed timelines missed.
The Corporate Solutions Program forward program of works and machinery-of
Government change projects will draw on the same Service Delivery resources and
may be impacted due to resource constraints unless backfilling strategies can be
funded.
To enhance the likelihood of a 2009 go-live for the QHIC project, Queensland Health
has agreed to exclude the development of a full payroll costing solution (Defect 1100)
in the current release. Queensland Health has commissioned CorpTech to develop a
full on-system costing solution and the implementation of system changes to address
for the various manual work arounds put in place to achieve the November go-live. This
activity will be funded by Queensland Health as a separate project.
It is anticipated that the QHIC solution as implemented will require significant effort to
maintain over the first months post go-live and this will be addressed as part of ongoing
system support charges to be funded by Queensland Health.
CorpTech has estimated the additional resourcing and associated costs of providing
support to the QHIC Project will total $586,000. Detailed costings are available to
SUbstantiate the resource estimates.
Recommendation
It is recommended that the Associate Director-General approve payment from the
Corporate Solutions Program funds for the actual additional CorpTech development and
technical support costs, up to a total value of $586,000 for activities associated with the
current QHIC project scheduled for implementation end November.
Responsible officer Maf'Mrr.t perenyi, Gener,1 Manager, CorpTech
Recommendation approved .. .. J7-! g12009
Natalie MacDonald
RTI Document No.379
Queensland
Government
'Ref: DPWOO574110
Submrssion to the Director ..General
Subject l.9tter to the Under Treasurer
Purpose To request that the Director-General approve end sIgn a letter-to
the Under Treasurer requesting additional support for the delivery
. of a new rostering and payroll solution, for Queenslanq Health
Background
. CorpTech Is working in partnership with IBM In the delivery of e repleoement roster1ng and
payroll solution for Queensland Heahh under the Queensland Health Implementation of,
Contlnufly .
Queensland Health has a hour, seven day restaring environment end. as such. out of
hours- support Is critical end forms part of CorpTech's Service level Agreement with
Queensland Health.
CorpTe<;:h is currently reliant on Treasury's desktop and network environment.
Issues
In addition to the standard support provided under the currently established Service Level
Agreement between CorpTech and Queensland Treasuryl CorpTech will 'need to negotiate
additional coverage, specifically:
on call support. out of hours. Monday to Sunday
on site support on pay Mondays'that faU on a public hOliday with the first being
5 April 2010 , .
consultatIon on system outages across the critIcal pay period for Queensland Health
which falls between the Thursday and Monday of every second week commencing on
Thursday, 18 March 2010 ..
CorpTech's on Queensland Treasury'$ desktop and network environment will
continue until such time as CorpTectts migration to the Department of Public Works leT
environment Is completed.
RTI Document No.380
Recommendation
It Is recommended that the Director-General siQn the attached letter (refer to Attachment
1)to the Under Treasurer seeking support In meetlng CorpTech and Quesnsland Health
requIrements over the coming months.
Responsible officer Margaret Berany;. General Manager, CorpTed1
.
Recommendation endorsed . J~ ~ . . . 02..,..12010
J::::lie MacDonald .
Associate DJrecmr-General
Recommendation approvi12' .......f.::...... ! ~ /6{4010
. .- Mal GriersoY............... .
. Director-General
EndOl'$td by:
o Legal Services o Human Resources
o Finance DISO
.DERU o Other. Please speql1y
RTI Document No.381
Queensland
Government
Mal Grterson
Dlrector-Genefl!l
:-----:----_._----
Department ofPublic Works
Ref: DPW00574/10
17 fEB 2010
MrG Bradley
Under Treasurar
Queensland Treasury
GPO Box 611
Brisbane QId 4001
Dear Gerard
As you will be 'aware CorpTech, In partnership with Is Implementing a new Human
Resouroe and Rosterlng Solution In Queensland Health. This Implementation Is currently
, scheduled to,go live In the pay fortnight conmenclng 8 March 2010.
Qpeensland Health is a 24 hour, seven day roster1ng environment and, as such, out of hours
support is critical and forms part of CorpTEtCh's Service Level Agreement with Queensland
Health. As CorpTeoh Is currently reliaht on Queensland Treasury's desktop and network
. envlronmen1 fo proVide such support, I seek your support In meeting Queensland Health's
requirements over the coming months umll such time as CorpTeoh's migration to the
Department of PublIc Works leT 'environment Is completed.
In addttlon to the standard support provided under the cUrrent established Service Level
. Agreement between our organisations, CorpTech will need to negotiate additIonal coverage
trom Queensland Treasury, specifically: '
'. on call support out of hours, Monday to Sunday
on site support on pay Mondays that fallon a public holiday with the first being
5 Apnl 2010
consuHstIon on system outages aoross the critical pay period for Queensland Health
which falls between the Thursday and Monday every second week commencing on
Thursday, 18 March 2010.
The Department of Public Works appreciates the professional services that QUeensland
TreastJry pro\'ides to CorpTech and requEists confirmatbn that the support ouUlned above
can be provided to ensure Queensland Health's Human Resource and Restering So!uClon
can be supported effectively.
Should your officers require any further information, 11 Is suggested they contact Mr Philip
. Hood, !:xecutJve Director, Service Delivery, CorpTech on telephone (07) 317 91011 or via
email
Your esslstance In this matter Is greatly appreciated..
Yours faithfully
Levt! 7 eo Geor,ct SWet 8I!Silanf
GPQ BOX 245.7 Brisbin.
I'\o....._-...... tII ..........*__11.,0.
RTI Document No.382
DE!partmet:1t ,of Pub,lic Works Ref: CTC-16082
General Manager briefing note
, .
Windsor Data Centre Migration to Update
Purpose To provide General Manager. with an update regarding1he'
Polaris Project migrations and the expected commencement of
invoicing from CITEC for the lease extension at the Windsor Data
Centre and associated Project Management costs
Urgency nla
Backgrol,Jnd
CITEC are migrating all of their services out of the Windsor Data Centre In accordance
with the whole-of-Govemment strategy for'the consolidation of data centres, The .
Queensland Health Implementation of COntinuity (QHIC) project has key infrastructure
elements hosted at the Windsor Data Centre, ' ,
CorpTech delayed the migration of the QHIC infrastr:ucture from the Wind$or Data Centre
in order to minimise the risks to the QHIC project. The postponement of migrations
necessl1ated CITEC negotiating a three month extension of the current lease from
31 March 2010 to 30 June 2010.
CorpTech Infrastructure Is scheduled to be migrated from the Windsor D!ita
Centre by 25 April 2010. CITEC requIre a two month 'make good' period at Wirldsor after
. all Infrastructure fs migrated out of the,data centre. No further extension to the Windsor
Data Centre lease will be required providing all migrations are successful.
Issues
There Is very limited contingency in the migration plan should any of the migrations fail. .
If there are one or more failed migrations, then depending on the QHIC schedule and any.
delays, there Is a risk that CITEC may need to further extend the lease at the Windsor
Data Centre. If there are any delays then there will be additional month by month pass
through costs to Queensland Health as advised in CTC-15990 (refer to Attachment 1).
CITEC will commence invoicing In February 2010 for the monthly lease extension at the
Windsor Data Centre of $157
1
067,90 (including GSl) per month, for three months. They
will also invoice the once-off project management component of $94,241.40 (lncludi'1g
GST). .
Current position
The migrations of allCorpTech infrastructure are currently scheduled to be completed by .
25 April 2010. The migrations to date been successful withthe only exception being
the Aurion non-production system, There are about 25% of the Fusion systems remainIng
and approximately 75% of QHIC related infrastructure still to be migrated out of the
Windsor Data Centre.
RTI Document No.383
-2
The contingency planning for the OHIC related Infrastructure Is attached (refer to
Attachment 2). The planning' for the migrations h;clude timing tolerances and contingency
plans with reversion times dpcumented to mitigate risks for the QHiC project. ,
CITEC have advised they wUl invoice CorpTech for the Windsor Data Centre extension
and the project management component commencing February 2010."
CITEC Invoices will require apprpval and on-charging to Queensland Health for the once
off project management costs and the on-golng extension Windsor Data Centre lease
costs. . .
The migration from the Windsor Data Centre Is scheduled to be completed within the three
month Windsor Data Centre extension. If there are any reversions'due to a migration .
failure, then there is the risk that a further extension. with associated costs will be incurred.
Contact Officer Endorsement
Wendy Jaques PhlJlpHood
Relationship Manager E'xecutiv9 Director
Tech Architecture & SolutJonAssuranaa Service DelIVery
Ph: 073721 9135 0731791011
Date:
Endorsed by: double dIck check box; select 'checked' under 'Default Value', then 'OK'
o LegalServices ' 0 Human Resources
o Finance 0 ISO
o ERU 0 Other: Please Specify
~
o
- - - - ~ - - - - - - - - ~ I
Copy to ,ERU
I
,
RTI Document No.384
-e..
PGCQ338 Windsor Data Centre Relocation
Contingency Planning for QHIC-Related Migrations
Microsoft Windows Migrations
1 Hour
does not start on new
P2P Migration Non Prod 1. P2P process fails or system The P2P process is non-destruclive to the original windows
blade server.
SStMSD01
hardware and pass health
If P2P process or post migtation testing fails, reversion to the
check.
original blade server at Wtndsor can be enacted.
2. Post migration technical and/or
user testing unsuccessful.
4-6 Hours
Physical
If server is damaged during transit. a bare meta] recovery will Non-Prod 11. Server damage during 1:ransit. Blade Server
be performed to a spare blade at Polaris. High level steps: .
SSlMSR10
Relocations
1. Instan basic Operating System onto spare blade.
2. Perform bare metal recovery from backup.
Production
3. Post recovery technical & user verification testing.
SStMSP29
SStMSP32 I2. Disk damage during transit 2 Hours
SStMSP34
Data is stored on mirrored internal d'lSks.
Disks wilt be separated during transit to minimise risk of
sstMSP36 damage to both disks.
disk will be installed into either the original blade
or a spare blade at Polaris to enable return to service.
If both disks are damaged. bare metal restore to be
perfonned as described above (fhat is estimated 4 hours
recovery time).
4 Hours
usertesting unsuccessful.
3. Post migration technical and/or I- If blade server cannot be made fully operational at Polaris,
reversion will be to transport the server back to original rack
location at Wmdsor. .
4. Hardware failure or site AsperSLA
faDure at 317 during the
No redundancy available during outage window.
.. Hardware failure or site failure at 317 duriM the outage
outage window (production
Page1af4
RTI Document No.385
PGC0338 Windsor Data Centre Relocation
Page 2 of4
RTI Document No.386
Physical INon-Prod
Relocation
SSIMSV08
Production
S,SIMSV12
SSlMSV13
11. Server damage during transit I- If server is damaged during transit, a rebulld will be
. perfoonedto a spare blade at Polaris. H"lQh level steps are:
1. Install ESX on new blade (confrg file saved prior to
move) .
2. Configure networking and SAN connectivity
3. Start VMs on new host and test
2. Disk damage during transit. Data is stored on minored internal dIsks.
Disks Will be separated during transit to minimise risk of
damage to both disks.
Undamaged disk win be installed into either the original
blade or a spare blade at Polaris to enable return to service.
If both disks are damaged, bare metal restore to be
performed as descnbed above (that is estimated 4 hours
recovery time).
3. Post migration technical - If blade server cannot be made fuI1y operational at Polaris,
and/or user testing reversion will be to transport the server back to original rack
unsuccessful location at Windsor.
4. Hardware failure or site No redundancy avaRable during outage window.
failure at317 Edward St
Hardware failure or site failure at 317 during d1e outage
during the outage window
window will cause disruption to service and win be handled
(production boxes only)
via the incident management process.
4 Hours
2 Hours
.1 4 Hours
As per SLA
Page3of4
RTI Document No.387
Non ServiceGuard I Non Prod
SSISAPDG
SSISAPOF
SSlSAPD7
SSlSAPD3
SSISAPOC
ServiceGuard I Production
SSISAPPC
UNIX Blades I Non Prod
SSISAP09
1. Application does not come up vPar migJation is a non-destructive process. Original vPar
and pass health check. and data remain in place at WOC.
2. Post migration technical and/or If new vPar cannot be made fuHy operational at POC,
user testing unsuccessful reversion to the original vPar at Windsor can be enacted.
1. Package does not start on new .. Original vPar and data remain in place at WOC.
vPar
If new vPar cannot be made fully oper.ational at PDC,
2. Post migration technical andlor reversion to the original vPar at Windsor am be enacted.
user testing unsuccessful
11. System does not start on new Application migration from the old blade to the new blade is a
hal'ltwana and pass hea!ttJ non-destructive process. Original blade and data remain in
check. . place at WOC.
2. Post migration technical and/or If new blade cannot be made ruhy operational at POC,
user testing unsuccessful reversion to the original blade at Wtndsor can be enacted.
2holJl'S
4 hours
2. hours
Notes:
Communications plans for each migration will define the "Reversion Decision Poinf. This identifies the point in time at which a decision to revert must be
made in order ttl retum the system to an operational state prior to the end of the agreed outage window.
.Any decision to revert would be made jointly by crrec and CorpTech.
Page4of4
RTI Document No.388
Ref: CTC ..15990
Submission to the General Manager
Subject
Windsor Data Centre ExtensIon Proposal
. Purpose To request that tha General Man.r. CorpTech note the details
ofthe costs incurred to extend CorpTech's use ofthe Windsor
Data Centre facUity and sign the letter to Deputy Dlrector-General,
Corporate Services, Queensland Health fonnallslng Queensland
Health's acceptance of their responsibility for the fund Ing of
pass through costs associated with the extension of leasing
arrangements at the Windsor Data Centre
Background .
CITEC Is currently planning to migrate all servlces out of the Windsor'Data Centre In
accordance with the whole-ot-Government strategy for the consolldaffon of data centres.
CITEC's lease arrangements at WJndsorwere due to expire on 31 March 2010. CITEC
require a two month period for make good at Wll'ldsor after all Infrastructure Is mIgrated out
of the data centre.
The I11EVority of Infrastructure at Windsor supports CorpTechs systems, with,about 50% of
that Infrastructure supporting the Queensland Health implementation and Continuity
(QHIC) sYstem. The QHICProject Is nina weeks away from go-live. In order to minimIse
the risks to QHIC. CorpTech has advfsed CITEC that the mIgration of OHIC Infrastructure '
from Windsor cannot occur until the completion of three QHIC pay runs after go-live. The
third pay run wU! occur on 28 December 2010. As a result CITEG currently plans to
commence migration of the QHIC Infraslructure from Windsor the week commencing 11
January 2010 to be completed by 30 April 2010.
CITEC plan to have all non-QHIC related Infrastructure migrated out of Windsor by the end
of January 2010. .
Issues
The delay In the mIgration of the QHIC Infrastructure from Windsor has necessItated
CITEC negotiating a three month extension of the current lease from 1 April 2010 to 30
June 2010 which includes the two month make good period. CITEC also has an option
for a month by month e ~ n s t o n after 30 June 2010, for up to 12 months, providIng 90
days written notice Is given. Any such extension beyond 30 June 2010 will Incur a 20%
loading on the lease in temis of cost, exclusIve of power costs which will be charged at
pass through.
RTI Document No.389
.
Recommendation
It Is r e c o m m e n d ~ that the General Manager, CorpTech:
1. note the details ofthe costs Inourred to extend CorpTeoh's use of the Windsor
Data Centre facility as detailed in ttle CITEC proposal (refer to Attachment 1)
2. signs the letters to Mr Michael Kalimn)os, Deputy DIrector-General, Corporate
Services, Queensland Health (referto Attachment 2) fonnallslng Queensland
Health's acceptance of their responsibility for the funding of pass through costs
associated with the extension of leasing arrangements at the Windsor Data
Centre.
Responsible officer
ive Director, Project Delivery
Endorsed by: double click check box, select 'checked' under 'Default Value', then 'OK'
o Legal Services 0 Human R*urces
o Finance 0 ISO
o ERU 0 other: Please specify
RTI Document No.390
Ref: CTC 16142
Subject Queensland Health payroll deduction vendors
Purpose To request that the General Manager approves the wording of
correspondence to payroll deduction vendors
Background
CorpTech is required to manage activities in relation to the establishment of payroll deduction
vendors on the Queensland Health Implementation of Continuity solution, reviewing vendors for
compliance with the Payroll Deductions Standard Practice, the coordination of testing with the
vendors and obtaining signed acceptance of the data file format and, where applicable, the
associated service fees. The CorpTech Operations and Payroll Bureau have been communicating
informally with deduction vendors through email until now.
Current Position
CorpTech requires that payroll deduction vendors established on the Queensland Health
Implementation of Continuity solution provide signed acknowledgement of their understanding of
the payroll deductions facility provided by the solution. The Manager, Operations and Payroll
Bureau has prepared draft formal letters for each deduction vendor with the relevant wording as
per Attachment 1.
Recommendation
It is recommended that the General Manager:
Approves the wording of the correspondence to payroll deduction vendors (refer to
Attachment 1).
Notes that a further submission will be prepared to have the formal correspondence
customised for each vendor signed and dispatched to the relevant recipients.
Responsible officer Philip utlve Director, Service D e J l V e ~
Recommendation approved ((11112009
RTI Document No.391
Ref: CTC16179
General Manager briefing note
QHIC Failure to Exit User Acceptance Testing 4
Purpose To provide the General Manager with details of the solution
reasons for the failure to exit Queensland Health Implementation
of Continuity Project User Acceptance Testing 4 on 19 October
2009
Urgency As a result of the significant impact of the Queensland Health
Implementation of Continuity Project delay justification is required
to be documented for the decision to delay
Background
rostering and payroll solution for Queensland Health. The solution will replace the current
rostering solution. ESP and payroll application, LATTICE with Workbrain and SAP
respectively.
The QHIC Project was scheduled to go-live in December 2009 subject to exit from User
Acceptance Testing (UAT) 4 on 19 October 2009. Exit from UAT was dependant on a set
of exit criteria being met or acceptable mitigations being approved by the QHIC Project
Board. Any delay to exiting UAT on this date would result in an inability to meet a 2009
go-live.
Based on the number of UAT exit criteria not met and level of risk associated with some of
the more critical criteria the QHIC Project Board decided not to exit UAT on 19 October
and to delay the QHIC go-live until 2010.
Issues
The key solution issues present on 19 October 2009 resulting in the delay are outlined as
follows:
Testing results indicated Interface files for Queensland Health's business critical
Decision Support System were not being delivered successfully for critical full time
equivalent and budget reporting.
Stress and Volume testing for Workbrain was not providing any level of confidence that
the solution could sustain the required volume of user activity.
Due to the volume of unresolved defects, particularly severity two, a large number of
UAT test scripts were unable to be executed through to completion because certain
solution defects were blocking procedural steps progressing within the testing.
Due to the delay in delivering the final automated Payroll Schedule configuration setup
and processes, CorpTech HR Application Management and Payroll Bureau were
unable to complete UAT for the automated Payroll Schedule aHhough an acceptable
mitigation plan existed for this in isolation.
There were 427 defects in total identified during UAT 4 with 275 defects resolved
during UAT 4. The absence of a regression testing period to retest such a significant
volume of change is sub-optimal and places production solution stability at serious risk.
RTI Document No.392
-2
123 severity two defects remained open at 19 October with no confirmed workarounds
identified or agreed between the parties.
Key functionality areas including timesheets, terminations, pay in advance and annual
leave central scheme had a number of significant issues outstanding.
The critical interfaoe between Workbrain and SAP had experienced a number of critical
hash key issues during UAT with very difficult resolution processes. A similar priority,
one hash key issue, had been identified on the final weekend of UAT with no resolution
delivered by 19 Ootober.
The interface issues combined with the overdue delivery and testing of a suitable
interface reconoiliation tool to provide system controls for solution integration
presented significant concerns to CorpTech Service Delivery.
The batoh framework and recovery processes had not been delivered in sufficient time
to complete testing although an acceptable mitigation plan exited for this in isolation.
The prerequisite to commencing simUlation two (SIM2) as the first stage of cutover
was to achieve a stable and frozen baseline. 81M2 was to commence on 19 October
and opportunity to change the solution following the commencement of SIM2 activity
presented a progressively increasing risk to technical and business cutover and
production operations.
CorpTech engaged SAP Australia to undertake an independent Quality Assurance
Solution Review and a Project and Risk Management Review of the QHIC projeot. The
review was conduoted from 31 August 2009 until 4 September 2009. A oondition of exit
from UAT 4 was that "Critical issues identified during SAP system audit are assessed and
management plan to resolve is agreed'.
A meeting of the Project Directorate Forum was oonvened on Wednesday
14 Ootober 2009 and ohaired by the Executive Director, Service Delivery, CorpTech.
Attendees reviewed the SAP recommendations and discussed aotions completed or
planned that formed the basis for the management plan to address the UAT 4 specified
exit criteria. Whilst in isolation this management plan was considered reasonable to exit
UAT, it is believed that the results of this review together with the outstanding issues
above would conclude that the risk of proceeding into cutover on 19 October 2009 with the
currently built solution was too great.
In summary the combination of numbers and types' of outstanding severity two functionality
issues, combined with serious concerns regarding the integrity of the solution integration,
lack of time to validate system controls and regression test presented lack of confidence in
the stability and readiness of the solution to proceed with cutover. The seriousness of this
concern measured against the size and complexity of Queensland Health and the solution,
justify the QHIC Project Board direction to proceed with UAT until all exit criteria is met.
RTI Document No.393
5
Current position
At the request of the QHIC Project Board replanning activities have occurred to address
the issues above and exit UAT 4 before 18 December 2009. The agreed plan is for IBM to
deliver all severity two (priority one and priority two) defects from the 19 October 2009 list
on 6 November 2009. IBM will deliver resolutions to all remaining severity two defects that
were outstanding on 19 October 2009 along with as many as possible of the new severity
two defect fixes by 13 November 2009.
There is some Jevel of concern that this commitment will not be met. A number of the
other issues above have resolutions in progress and it is expected that a deployable
solution can still be achieved by 18 December 2009 in readiness for cutover in January
2010 and go-live March 2010.
Contact Officer
Endorsement ~
Jane Stewart
Philip Hood ..? 0 /Ill( Q ~
Director Executive Dlreo r (
Service Management Office Servioe Delivery
30350551 31791011
0418754292 0417143590
. Date: 16 November 2009
Endorsed by: double click check box, select 'checked' under 'Default Vallie', then 'OK'
o Finance 0 ISO
o ERU D Other: Please Specify
I0 Copy to ERU I
RTI Document No.394
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Exempt
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Ref: CTC-16459
Subject Application of SAP SupportStacks and Conflict Resolution
Transports in QH HR environment
Purpose To provide the General Manager with information relating to the
application of SAP support stacks and Conflict Resolution
Transports (support stacks) into the Queensland Health HR
environment
Background
rostering and payroll solution for Queensland Health. The solution will replace the current
rostering solution, ESP and payroll application, LATTICE w'ith Workbrain and SAP
respectively.
The project is due to go live in March with the first employee pay day
Wednesday 24 March. Delays to the project have resulted in a number of rescheduled go
live dates neceSSitating replannil)g of pre and post go-live support activities. The go-live
date chosen by the QHC Board was identified as high risk for CorpTech support activities
and low risk to the project as the QHIC project will not deliver a legislatively compliant
solution. SAP will release support stacks and conflict resolution transports (to support
concurrent employment) in February 2010 which will need to be applied in May to provide
a legislative compliant environment prior to the end pf the financial year.
In December further replanning occurred resulting in delays to knowledge transfer from the
QHIC project to CorpTech. It was acknowledge at the QHIC Board that the chosen go-live
date may require additional supplementation to CorpTech both for immediate post go-live
support and also for the implementation of SAP support stacks.
The complexity of support stack application, the need to preserve solution warranty and
competing demands for scarce resources within CorpTech require the consideration of
options to meet both extended support and end of year obligations for the QH HR solution
Issues
Preservation of Warranty - Under Statement of Work 8 IBM is required to warrant the as
built solution and to implement post go-live fixes for agreed changes. CorpTech will also
be conducting maintenance and progressing any agreed business critical new or changed
requirements.
RTI Document No.397
To ensure warranty is not compromised, CorpTech and IBM have determined IBM would
need to undertake quality checking of such changes at the cost of CorpTech or the
business.
The scope and scale of the SAP support stacks are such that quality checking by IBM
necessary to preserve warranty would not be practical in the timeframes available.
Delays in knowledge transfer from IBM to CorpTech will result in knowledge transfer
continuing throughout the extended support period requiring resource supplementation as
a minimum to Service Delivery to ensure that both normal support activities and support
stack application could occur simultaneously in what will be a very immature solution.
SAP support stacks will be applied into the release landscape at the same time as IBM
and CorpTech undertake defect resolution in the production support landscape and deliver
the agreed defect management plan fixes. Without resource supplementation and
depending on the number of post go-live defects discovered the effort required may
exceed CorpTech's planned resource capability and would severely limit the availability of
skilled support staff to lead SAP support stack application.
If IBM does not warrant the support stack release then delivery of defect fIXes can not be
included in that release and as such the management plan fixes will be frozen for a period
of approximately six weeks. This allows only three windows of opportunity for IBM to
deliver fixes post go live prior to the freeze.
CorpTech 'has agreed an extended support plan with IBM which will see IBM resources
supplemented with CorpTech resources for ,a period not less than the completion of three
successful pay runs following go live.
A CorpTech/lBM Support Model Working Group has been established and it has been
identified that support stack application will increase the complexity of defect rectification
for both organisations and the ability to preserve warranty. The volume of defects in the
management plan will result in duplication of replication effort in the release environment
The Knowledge Transfer schedule has been proposed to IBM and CorpTech is awaiting
confirmation from IBM. Irrespective of the response from IBM, CorpTech will require
supplementation to enable skills transfer during the extended support period.
CorpTech has undertaken an analysis of the work. involved in implementing the HR
Support Stacks into the QH HR environment (Attachment 1) and has estimated that this
activity would cost $1 ,091 ,482 if performed by a blended model of CorpTech supplied
resources and CorpTech engaged contractors.
An estimate of a similar scope of work utilising a blended model of Corp Tech and IBM
supplied resources is provided as (Attachment 2) and would cost $1,823,584. Both
estimates exclude costs associated with Technology and Internal Controls which would be
performed by CorpTech irrespective of the option chosen.
Options
1. Engagement of Contractor resources in addition to those currently planned to
supplement CorpTech existing workforce. (This option would not resolve
warranty issues) .
RTI Document No.398
2. Approach the market in a Request for Offer process and seek a partner to
undertake the implementation in conjunction with CorpTech (This option would
not resolve warranty issues)
3. Issue a Change Request under the existing Statement of Work 8 with IBM for
the application of the SAP support packs.
Recommendation
It is recommended that CorpTech issue a change request (Option 3) and request IBM to
quote on the application of the support packs into the QH HR environment. The
progression ofthis request should be managed via the CorpTech/lBM Support Model
Governance.
Responsible officer
Endorsed by: double-click check box, select 'checked' under 'Default Value', then 'OK'
D Legal Services D Human Resources
Finance D ISD
D ERU 0 Other: Please specify
RTI Document No.399
~
Queensland
Government
PubUcWorks
Note: All changes to a single Issue and SoW should be consolidated Into Ii single Change Control Document prlor to submission.
Name: Paul Ray Position
Commercial Manager
'.', PH:
CompanylDept IBM
0419206151
& Location
Signature:
I WQuld like the change described In this
Date
1110312010
document to be invesUgated and the
Change o Customer (CorpTech)
CUstomer Contract changed accordingly.
Proposed by:
fgj Contractor (IBM)
o other Provide Details (e.g, Agency,
SSP etc,):
Note: The initiating officer must sign before
progressIng to the SPO.
Provide Details.' .
RFC Number:
Will the change vary a Statement of Work (SoW)? DNo
Contract Change Document (CCO) Form
SubmissIon: Please send this completed form ta CorpTech Stralegic Program Office (SPO) - corptechspo@tfeaSUf\!.gld.gov.au
SoWS QHIC Implementation
Impact Assessment of SAP Support
CR210
Stacks 21, 22 and Related CRrs for
QHIC
IBM to perform an impact assessment of the implementation of SAP Support Stacks on
the QHIC solution
ONo
~ ~ . ~
Will the change add or remove any deliverables? t!Sl Yes
Will the change vary the scope of deliverables? DNa I2J Yes
Will the change vary the schedule? I2J No DYes
Will the change vary any milestone? [?ll Yes'
Win the change vary the customer resources required?
ONo
t8J No DYes
Will the change vary the value of payments to the contractor? DNo I2l Yes
WiQ the change vary the timing of payments to the contractor? ONo
t8l'Y
es
Will the change vary any of the Customer Contract's terms and
[?ll No DYes
conditions?
Other variation? IZI No I0 Yes l> IProvide Details:
RTI Document No.400
Pf!JvldB:
1, Detail explanation of the proposed
change
2. Revised estimate as to costs of
maintenance and support
3. Benefits, risks and alternative
approaches (if applicable)
NOTE.: fQr EOT (:hanges st(1t8;
4. Attach 8 copy of the initial delay
notification
5. Details of the steps taken to mitigate
the delay or remediation path
6. Provide schedule evidence of the
actualoo{sy
7. Attach updated tlme/ine uflder
Schedule 23
Impaqts of the Change
Provide:
'1. Impact of change Oil SoW; Program
and Program Master Schedule
2. Impact to Solution overall
3. Impact(s) of NOT proceeding with
the proposed change
For the QHHR ECC system, Support Stacks are requIred to be implemented
before the end of the 2009/10 Financial Year as part of the QHHR1 release
for legislative compliance.
The Customer has requested that IBM analyse the impacts of implementing
SAP Supports stacks 21,22 and related CRT's in the QHHR ECC solution.
An impact assessment spreadsheet (using the CorpTech template) will be
provided as a deliverable for this CCD and will outline all Support Stack
changes from the current production system.
This impact assessment will be used to develop a separate change request
for the implementation, configuration, testing, documentation and support of
the Support Stacks into the QHHR ECC system.
None antiCipated. The outcome of the impact assessment will determine
whether there is any material change to QHIC Project Schedule.
N/A
The impact of not proceeding with the change is that the QHHR ECC 5
system wHi not be legally compliant or at the support stack level required for
SAP support.
Consultation
Details
Person Consulted OrganlsationfWorkgroup Dafe
Decision
Please provide
details of
consultation
including who was
consulted, daters}
of consultation and
key decisions
Support Steering
Committee
17-2-2010
To proceed with the establishment
of Change Request to carry out
the impact assessment
Identify what Is proposed /0 be "removed" and "added" to [,ill> Contract Please be word specific and use the exact text detailed in the Contmet.
Please provide specific wording including appropriate section references, clause numbers, etc.
You may delete or add ex.tra sections where necessary,
Refer to Section:
Insert after Figure
1 Accountability
model
2.3 Accountabilities
CorpTech Accountabilities for work detailed under CCD 210 only
CorpTech will provide the complete list of notes contained In support Stack 21, 22 and
the related CRT's.
CorpTech will load Stack 21,22 and related CRT's into the HED development client
when they are fully released by SAP.
The analysis of any SAP Basis related nates will be performed by CorpTech.
RTI Document No.401
CorpTech will provide the CHIC project with the results of the analysis performed for
the whale of Government ECCS system.
Refer to Section: 4 Deliverable subject to acceptance Including Acceptance Criteria and Process
SAP Support
Stack Impact
Assessment
Completion
Report
53 31/312010 Acceptance that the impact assessment for
SAP support stacks for 21, 22 and Related CRT'e
is complete
Project COIlpJetlon
Report Terrplate v O . ~
Assurance = Refer to clause 6 of the
Customer Contract (Acceptance Procedure)
r-age" oro
RTI Document No.402
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Section 8 - Reviews
Reviewed by: IBM Program Delivery OffICe (POO)
Workgroup Name Signature Date
IBM Commercial &
Contracts Management
IBM Resourclng
IBM Finance
Reviewed by: strategic Program Office (SPO)
WorkjJroL!P_ Name Signature Date
SPO Schedule &Planning
SPO RQSourclng
SPO Finance
Reviewed by: Design Authority (SDA)
Workgroup I Name I Signature I Date
SDA lead Reviewer
I I I
Section 9 Change Request Authorisation Details
All Change Control Documents mList be signed and dated by a person with authority to approve the change as per Schedule 12
We hereby endorse the proposed change outlined in this document.
Change Advisory Board (CAB) Chair - (Name)
<----I____I
(Signature)
<----I___I
r(,--D_a_te-L.)_
1 I
_
I
Approval Signatures
Wa acknowledga and agree that this change requast constltutas a Contract Variation, and shall be binding
on parties.
Customers Authorlsln
Natalie MacDonald
Position
Associate Director-General, Department of Public Works
I!S7J!lMae;rii wid
(Signature)
Contractors Authorisin
William Doak
Position
IProgram Director
(Date) Wit..... (Name)
! k
!r)
RTI Document No.405
Department of Public Works Ref: DPWOOOOO/09
Associate Director-General briefing note
IBM and QHIC Payroll Replacement Project
Purpose
To provide a briefing for the Associate Director-General on the performance of IBM acting
as a Prime Contractor for the implementation of the Business Solutions Program
Urgency
This briefing note is required for a meeting with the Associate Director-General on 15 May
2009
Background
In May 2007 an independent review of the CorpTech implementations of human resource
and finance systems to-Oate was undertaken which identified issues regarding overall
timeliness and cost of the Business Solutions Program.
The reviews recommendation to continue with the program, but seek the expertise of an
experienced external ICT organisation to lead any subsequent implementations as the
Prime Contractor, was approved by the Treasurer. This external ICT provider would
replace CorpTech's implementation role.
In November 2007 the Treasurer, following a competitive tender process, approved
entering into a contract with IBM to undertake the remaining development and
implementation of the new SAP finance and human resource systems as part of the
Government's Shared Service Initiative.
IBM was engaged under a modified GITC contract. IBM proposed that it would develop
and implement human resource and finance systems using a number of Statements of
Work. Each statement of work, once finalised and agreed would be accepted into the
Contract.
The first set of Statements of Work was implemented to transition from the existing Shared
Service Solutions environment, where CorpTech had implementation responsjbility, to the
Prime Contractor model.
This was to ensure that IBM understood the complexity of the proposed program of work
and for it to establish a Program Office in which each Statement of Work would be
coordinated to maximise expertise across each implementation and reduce the cost for
each agency implementation.
RTI Document No.406
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r, f"\
QHIC Project Governance
Attachment B
leT Provider Portfolio Executive Project Executive Key Business User
Margaret Berenyi Bill Doak (IBM) Michael Kalimnios Adrian Shea
Portfolio Assurance'"
James Brown (CorpTech)
Project Assurance'"
Terry Burns (Health)
Project Accountabi lities
Agency/Department Line
Management reporting

t
i
__
* PartiCipates in
Board meetings
14/05/2009
(
(
RTI Document No.415
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Exempt
s49 contrary to public interest
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10003R Part 7

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