MANAGERIAL SKILL DEVELOPMENT-2

Submitted by

Mr/Ms:

Reg .no:

Of MBA, 2nd year.

SREE NARAYANA GURU INSTITUTE OF

MANAGEMENT STUDIES,

Coimbatore.

SREE NARAYANA GURU INSTITUTE OF

MANAGEMENT STUDIES

MANAGERIAL SKILLS DEVELOPMENT-2

Register no:

Certified that this is the Bonafide record of work done by

Mr/Ms

of the 5th Trimester, Master of Business Administration

Degree course during the year 2011-2012.

Principal Submitted for the University practical examination held on

Staff-in-charge

at Sree Narayana Guru Institute of Management Studies, fa Coimbatore.

Internal Examiner

External Examiner

TABLE SL NO

OF

CONTENTS TOPIC PAGE NO

1.

E- writing

2.

Business letter

3.

Resume

4.

Job application

5.

Cover letter

6.

Advantages & disadvantages of body language

7.

Business plan

8.

Importance of negotiations

9.

Self assessment on presentation skill

E WRITING
Karthick.88@gmail.com Dear Sir I am glad to say you that my team had performed well in the organization for the past six months. As it had been came under several changes, which are made during these six months. And due to that there is good improvement in the financial position of the company. I bring to your knowledge that our company faced lot of problems before even though we had skillful employees in our hand. At first we had been struggling in getting the work done but after analyzing each and every person skill set and trained with the coordination of management now we found to allot right job for the right people. The employees are split into teams, they are been trained and motivated and now they came to know the importance of their position in the organization. When I had gone through the statistical report of the company. I had found changes in the production and quality department. The output had been increased and the quality of the product is been maintained which increased the sales of the product. Thus I had planned to conduct performance appraisal for the employees and I thereby forwarded this mail to you to get permission for the same. Thanking you Yours sincerely, VISHNU S

BUSINESS LETTER
From VISHNU S, Senior manager, R & N Department, Apple Industries, New Delhi.

To The CEO, Apple Electronic Inc, New York.

Dear Sir, Sub: Requesting to provide the resources the resources needed to develop an innovative iPod. We are glad to bring to your notice that Apple Electronic Inc, India Ltd., has been excellent in selling iPods in Indian market and are good at service and customer satisfaction. Apple is leading the market with its product although it faces tough competition from Sony and Samsung. In this changing world we cant survive with the same product so our management had allotted 30% of its capital in Research and Development process. The R & N department had been working in this project for the past one year during this period of the time the department had undergone several research process. The department was been split into teams so that the different team members had came up with different ideas.

Finally the product came up very innovative. Instead of only Mp3 format, Mp4 file format of both audio and video are possible and iPods with wireless network connectivity through which the user can connect to the network and get whatever music he\she likes. And in order to manufacture it we need some resources that are not available so I request you to provide us the needed resources to develop the product.

Thanking you

Yours faithfully VISHNU S (SENIOR MANAGER)

RESUME
VISHNU S SOWMYAM, KUNATHURMEDU PO, MANAPULLYKAVU, PALAKKAD, KERALA 678013 E-Mail:vishnu1433@gmail.com PHONE: 8089072087 0480-2802910 (H)

OBJECTIVE: Being a committed team player, want to be a part of a renowned organization, to contribute towards the growth of the Organization, based on my expertise and to further my personal capabilities by learning from the new exposure within the structured framework of the organization. EXPERTISE SUMMARY: To be an asset to the organization I serve. A quick learner with Can do attitude.

KEY SKILLS AND MANAGEMENT: Meeting objectives. Identifying problems. Promoting solutions.

Managing change. Thrive in deadline-driven Environments.

PROFESSIONAL QUALIFICATION: Pursing Masters Business Administration Degree from Sree Narayana

Guru Institute of Management Studies (Anna University of technology, Coimbatore) specialization in Finance and Marketing.

PROJECTS UNDERTAKEN: An organizational study at Acc Cements Ltd, Coimbatore.

GENERAL EDUCATION: Bachelor degree in commerce from Calicut University. All India Senior Secondary Certificate Examinations from S N Vidya

Bhavan, Chentrappinni (C.B.S.E). All India Secondary School Examinations from S N Vidya Bhavan,

Chentrappinni (C.B.S.E).

EXTRA CURRICULAR ACTIVITIES: Participated in various Management Meet. Helped in Marketing Surveys.

WORK EXPERIENCE: Worked for HDFC Life Insurance,Thrissur Position Held : Financial Consultant

Worked Tubes And Polymers,Thrissur Position Held : Accounts Executive

PERSONAL DETAILS: Date of Birth : 14th September, 1983 Sex Nationality : Male : Indian

Marital Status : Single Language known: English, and Malayalam Hobbies : Coin collection, Cooking, Reading.

REFERENCES: References available on request

JOB APPLICATION

VISHNU S, SOWMYAM, KERALA, MOB: 8089072087

vishnu1433@gmail.com 12th October 2011

Dear Mr. Anil, I am writing to apply for the Market analyst position advertised in the Times Union. As requested, I am enclosing a completed job application, my certification, my resume and three references. The opportunity presented in this listing is very interesting, and I believe that my strong technical experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include: I have successfully live Market analysis in field experience I strive for continued excellence I provide exceptional contributions to customer service for all customers

With a MBA degree in Marketing & Finance, I have a full understanding of the full life cycle of a software development project. I also have experience in learning and excelling at new technologies as needed. Please see my resume for additional information on my experience. I can be reached anytime via email at vishnu1433@gmail.com or my cell phone 8089072087. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity. Sincerely, VISHNU S

COVER LETTER

Dear Sir/Madam,

Hereby I attach my CV, which explores the highlights of my academic and professional accomplishments and career objectives. With all these qualities, I personally feel that I can render my services to your company with perfection and I am confident that I would contribute a lot to your company with sincerity and determination.

May I request you to spare few moments of your valuable time to consider my details. I would deeply appreciate an opportunity for a personal discussion through which you can evaluate the suitability of my candidature.

I am looking forward to the pleasant association with your company.

Thank You

Yours sincerely Vishnu s

ADVANTAGES AND DISADVANTAGES OF BODY LANGUAGE

Advantages: Proper nonverbal communication can be as effective as giving all the right verbal answers in a job interview. However, poor nonverbal communication can hinder an interviewees success in a job interview. Reference for Business lists an interviewees arrival time to an interview as a form of nonverbal communication to an interviewer. If you arrive to an interview late, you are nonverbally telling the hirer that you are irresponsible, disorganized or not interested in the

position. If you arrive on time or a few minutes early you send a positive message.

Advantages of body language are, that you can use it, when there is no use of verbal communication. Some times when you don't want to tell something to everyone, you can use nonverbal communication to tell something only to the person you want. Eye contact is very important in every type of communication, and also very helpful in understanding between two people. Many nonverbal gestures are as effective as words in communicating messages to children. Giving a crying baby a hug is one of the most effective nonverbal ways of telling her everything is going to be great. Holding her body next to yours hers is comforting and reassuring. Giving a school age child a pat on the back or a high five shows that you are proud. Even a handshake to a teenage son shows that you recognize his growth and maturity.

A strong command of nonverbal communication helps a relationship flourish and thrive. Nonverbal cues can help you communicate interest and trust to your long term mate or new date. Holding a dates hand is a nonverbal gesture of interest and attraction. Holding his hand also shows your mate that you are together in a problem or crisis, according to Dr. Sheri Meyers Gantman, on the website straight from the Heart. 1) You can communicate with someone who is hard of hearing of deaf.

2) You can communicate at place where you are supposed to maintain silence

3) You can communicate something which you don't want others to hear or listen to.

4) You can communicate if you are far away from a person. The person can see but not hear you. 5) Non-verbal communication makes conversation short and brief. 6) You can save on time and use it as a tool to communicate with people who don't understand your language.

Disadvantages: Somebody cannot understand your expression or posture, that you are trying to tell and they misunderstood. And which is not good sometime. Cant be avoided when others are near you. No dictionary can accurately classify them. Their meaning varies not only by culture and context, but by degree of intention, i.e., you may not be intending to communicate (in the absence of nerve disorders, people seldom talk out loud when they don't intend to). A random gesture may be assumed to have meaning when none at all was intended. Plus, some people who may feel emotion strongly nevertheless find that their bodies simply do not respond appropriately, i.e., someone who is feeling happy may not necessarily smile.

1) You can not have long conversation. 2) Can not discuss the particulars of your message 3) Difficult to understand and requires a lot of repetitions 4) Can not be used as a public tool for communication. 5) Less influential and can not be used everywhere. 6) Not everybody prefers to communicate through non-verbal communication. 7) Can not create an impression upon people/listeners

THE IMPORTANCE OF NEGOTIATION IN BUSINESS

The importance of negotiation in business is an invaluable component in any great business endeavor. In the competitive field of business you want to be sure that the importance of negotiation in business is not only stressed within the company you own or work for, you want to stress the exceptional and crucial value it plays. Truly, the importance of negotiation in business can be the difference between companies that thrive and companies that soon falter and often go out of business. How can the importance of negotiation in business play such an

important role? Any business owner or business entrepreneur knows that the difference between company survival and company failure comes down to dollars and sense. When a company is making money a company will survive, when a company is losing money it is possible to still survive, but it must make quick turnaround, wise decisions to make sure that it will succeed. This is when the importance of negotiation in business can play and even more important role in a business. Hiring someone who negotiates for a living.Having a consultant who possesses exceptional negotiation skills in business can and will help you and your company make wise, financially sound deals with other vendors, consultants, and business associates that will help keep your business afloat and financially lucrative. With the a skilled negotiation consultant your business will be able to ask the right questions and find solid final prices for company supplies, contracts with consultants, and other such important financial decisions that can make or break a companys financial standing. Without a skilled negotiation consultant many companies have blindly purchased or entered into contracts and deals that they could have spent significantly less business dollars on. With every dollar that is spent needlessly, a companys well being and security is placed in jeopardy. While some ventures can be dealt with in looser financial monetary concerns, when too much careless business spending occurs everyone in the company suffers. Keep in mind there will be tougher times in the competitive world of business. You want your company or the company you work for to be prepared with a solid financial ground to be able to endure these times and come out stronger and more resilient than ever before. This is why having a skilled business negotiation consultant is so crucially important. Such a consultant is not just for emergency company bandaid needs. This person is also important for the times in between that help secure your companys longevity survival rate needs. While your business can be just average or struggling to get by, why would you want to settle for such low standards especially when your business can excel and thrive beyond some of your greatest dreams and expectations? The importance of negotiation in business is to make sure that your company can and will continue to thrive, grow and become leaders in your field of business. Negotiations play a strategically important part in the success of any business. Well, the literal meaning of negotiation is to try to talk to get things done according to the likings and comfort of the one who is negotiating. In fact, you can find negotiation in each and every

realm of any business. Some of the important and visible of them are negotiations in prices, negotiations during talent acquisition, negotiation with the vendors and many more. And to gain an upper-hand in these, the business needs to have a person having innate negotiation skills. It is often seen that during the recruitment drive the firm negotiates the salary of the potential candidates. This is usually done after the candidates get selected on other criteria of knowledge, expertise and experience in the requisite domain. This is more common in off campus placements as in the on-campus placement drives candidates are offered a fixed package. This requires high skills and business acumen as this involves talking to the raw material suppliers over the prices of the concerned raw material, bargaining with the clients who are supposed to provide a project and others. Generally, the senior level manager deals in these high level negotiations and there are special personnel who have undergone the requisite negotiation training. There are many projects which are fragmented into small parts and each small easy part is outsourced to the vendors. Negotiations still come handy in these situations, as hard bargaining over quoted price and offered price is carried out in a congenial business environs. People with great negotiation skills are capable to turn monetary savings or gains in every business step. Now, consider the saving or earning in every step of the concerned business and cumulative result might surprise you because the end saving or earning can differ in humongous proportions. Well, in business where every single penny is highly valued it really pays you to be good at negotiations.

PRESENTATION SKILL DEVELPOPMENT

Presentation Meaning A presentation may be defined as a carefully planned visual and aural event, designed for the purpose of gaining understanding, agreement or action. For a presentation to reach its objective, three things must happen

1. The speaker must have a clear aim

2. The material must be organized in such a way that the aim is supported 3. The presentation should be engaging for both speaker and audience
All oral presentation have a basic framework i.e an introduction, a body and a conclusion. While delivering, it should be delivered as follows:

1. Tell the audience, what you are going to tell. 2. Tell them. 3. Tell them, what you have just told them.

Research thoroughly Identify key points Prioritise key points Giving a presentation Add supporting facts Develop intro& summary Rehearse Edit if necessary Pre-empt questions

Giving an effective presentation requires the presenter to do the following things: Quality of research The topic should be researched properly. We should try to collect all the relevant information on that topic. Internet and books can help the presenter to a greater extent. While using internet, the presenter should make sure that the source is always a credible one. The most important thing is updating oneself on the topic to be presented. Organization The next and the most important thing after collecting all the information is about organizing them properly. The information should have a proper order. It is best to put the most important facts first

and avoid trying to get too much information across in the limited time that one has. If the presentation is scheduled to last for ten minutes than we need to allow one minute at the beginning to introduce ourselves and the topic and one minute at the end to summarize our arguments. This means that we only have 8 minutes to get our points across. So the less important information has to be discarded. Persuasiveness We need to structure your delivery to ensure that our ideas are will organized, logical and convincing. The best way to do this is to support each point that we want to get across with just enough information, before moving on to the next point. Presenting the topic The only acceptable way to make a presentation is to speak naturally. One should not simply read a pre-prepared script. In order to be able to present in this way one should rehears the whole presentation at least three times. This will enable us to refine our speech. One should not forget to speak at a steady pace and with clarity so that we can be audible. Keep eye contact with the observers. Handling questions At the end of the presentation, the observers will ask a few questions. Think about the sort of things that might be asked and try to have good answers ready. If you dont understand the question dont be afraid to ask for clarification and if you dont know the answer, them be honest. Use of time One should always practice to deliver the presentation in an effective way within the allotted time. Rehearsals will help to manage the time properly. Even experienced presenters cannot make an accurate measurement of how long a presentation will take to deliver just by looking at their notes. There is no excuse for overrunning your time slot or for running out of material when you have been told how long your presentation should take.

SELF ASSESSMENT ON PRESENTATION SKILLS

For each question given below, tick any one of the option (A, B, C, D or E) which matches you. The description for each option is given below: A Not at all B Rarely C Sometimes

D Often E Very often 1. The visuals in my presentation match well with the information Im communicating, and they help carry the speech. i)A ii)B iii)C iv)D v)E

2. To prepare for my presentation, I think carefully about the message I want to send. i)A ii)B iii)C iv)D v)E 3. Before I present, I become familiar with the room and the space in which Ill be speaking i)A ii)B iii)C iv)D v)E

4. I plan and practice my presentation until I can speak comfortably and fluently. i)A ii)B iii)C iv)D v)E

5. I assume my audience knows very little, and then I give them all the information they need. i)A ii)B iii)C iv)D v)E

6. I use an indirect, subtle approach, and I send a gentle message to my audience. i)A ii)B iii)C iv)D v)E

7. Anxiety gives me stress, and brings negative energy to my presentation. i)A ii)B iii)C iv)D v)E

8. I encourage my audience to ask statements at the end of the presentation. i)A ii)B iii)C iv)D v)E

9. I pay attention to my nonverbal behavior, like facial expressions and eye contact, to make sure I stay engaged with the audience. i)A ii)B iii)C iv)D v)E

10. I use examples to support my points. i)A ii)B iii)C iv)D v)E

11. My presentations sometimes take longer than planned. i)A ii)B iii)C iv)D v)E

12. I focus on the main part of the presentation more than the beginning and end, because thats where most of the information is given.

i)A

ii)B

iii)C

iv)D

v)E