Pulkit Gaba

Acknowledgement

While developing this project, I have learnt a lot. This will be an unforgetful experience. But it was the help of some special people that helped me to gain much confidence and worked on the project quite well. I shall like to thank everyone who in anyway helped us in this project. My heartiest thanks to Mr Gaurav Chawla, Sir helped me in providing the required infrastructure, good work culture; make me learn a lot of new things and giving me the required guidance, which helped us in gathering the requirements. And finally, I shall also like to thank them for providing me such a golden opportunity to experience the work culture before actually working for a company.

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PREFACE

Modern organizations are highly complex and dynamic systems. They operate under very turbulent social economic and political environment. They are required to reconcile several incompatible goals. Conflicting roles and divergent interest they are also fraught with the use risk and uncertainties, hence tactful management of such organization to plan to execute guide, coordination and control the performance of people to achieve predetermined goals. Management has to keep the organization vibrant moving and in equilibrium. It has to achieve goal which themselves are changing it is therefore a problem highly complex and ticklish. The marketing research is the process which links to manufacture, dealers and individuals through information in important part of curriculum of Post Graduate Diploma in Management, programme is project taken by the students in any business organization, after completion of third trimester of the programme. The objective of this project is to enable the students to understand the application of the academics in the real business life. I am fully confident that this project will be extremely useful to the management.

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OBJECT AND PURPOSE OF WRITING THE PROJECT

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The project is an attempt to study about the training and development in an organization with the help of data collected from executives, workers and appraisal forms. The project is written with dual purposes i.e. academic as well as practical .In this project whole hearted efforts have been made to examine and analyze the Human Resource Management at the concerned unit and suggestions have also been made for the improvement of the same.

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EXECUTIVE SUMMARY
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The project of Revamping of Training and Development processes started with H C L infosystems on 20 June 2011. The project duration was 2months and project dealt with defining about training and development process in the company. The project report is about Training and Development process that is an important part of any organization. In fact Training and Development gives ground to organization to work in proper manner and functioning. It gives good production to company. It is a methodology in which the particular organization works and how employees learn new skills which fit their working in modern techniques. The project started with induction program which provide overview on various aspects of company. After that I started studying training and development process of company. I go through various documents and reports which were provided to learn about whole process and working. Based on understanding, questions were prepared to be asked from employees to analyze their view about the process. Data collection was one of the biggest challenges. In later part of project, with help of various trainers and HR managers I founded secondary data about training and development regulations and processes and finally I analyze data and various recommendations were also given.

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Lastly, this project gave an insight about all intricacies involved in management of company. This helped in clearing my concepts related to marketing and its effect on working of company.

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CERTIFICATE OF ORIGIN

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Ajai Chowdhry Founder - HCL Chairman & CEO - HCL Infosystems

An engineer by training, Ajai Chowdhry is one of the six founder members of HCL, Indias leading Technology and IT Enterprise. HCL, Indias original IT garage start-up founded in 1976, is today a US$ 5.0 billion Global Enterprise. HCL Infosystems Limited is India's premier information enabler and country's leading ICT system integrator and Distribution Company. Leveraging its 3 decades of expertise in total technology solutions, HCL Infosystems offers value-added services in key areas such as system integration, networking consultancy and a wide range of support services. HCL Infosystems is among the leading players in all the segments comprising the domestic IT products, solutions and related services, which include PCs, Servers, Imaging, Voice & video solutions, Networking Products, TV and FM Broadcasting solutions, Communication solutions, System Integration, ICT education & training, Digital lifestyle Solutions and Peripherals.

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History

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HCL Infosystems Ltd is one of the pioneers in the Indian IT market, with its origins in 1976. For over quarter of a century, we have developed and implemented solutions for multiple market segments, across a range of technologies in India. We have been in the forefront in introducing new technologies and solutions.

VISION AND MISSION VISION "Together we create the enterprises of tomorrow" MISSION "To provide world-class information technology solutions and services to enable our customers to serve their customers better"

QUALITY POLICY "We shall deliver defect-free products, services and solutions to meet the requirements of our external and internal customers, the first time, every time"

OBJECTIVES
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MANAGEMENT OBJECTIVES To fuel initiative and foster activity by allowing individuals freedom of action and innovation in attaining defined objectives.

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PEOPLE OBJECTIVES To help people in HCL Infosystems Ltd. share in the company's successes, which they make possible; to provide job security based on their performance; to recognize their individual achievements; and help them gain a sense of satisfaction and accomplishment from their work.

CORE VALUES

We shall uphold the dignity of the individual. We shall honour all commitments. We shall be committed to Quality, Innovation and Growth in every endeavour. We shall be responsible corporate citizens. Alliance & Partnership

Partners HCL Infosystems has alliances with global technology leaders like Intel, AMD, Microsoft, Bull, Toshiba, Nokia, Sun Microsystems, Ericsson, NVIDIA, SAP, Scansoft, SCO, EMC, Veritas, Citrix, CISCO, Oracle, Computer Associates, RedHat, Infocus, Duplo, Samsung and Novell.

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These alliances on one hand give us access to best technology & products as well enhancing our understanding of the latest in technology. On the other hand they enhance our product portfolio, and enable us to be one stop shop for our customers.

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SERVICES

Infostructure Services Offering a wide range of dependable Infostructure Solutions.

VPN & Managed Networking (HCL Infinet) Benefit from our Internet Infrastructure Services.

Facilities Management Introducing innovative Facilities Management services for complete satisfaction.
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System Integration Bringing to you reliable System Integration Solutions and Services.

IT Audit - Security, Compliance & Risk Management Offering complete IT Audit Services for Small to Large Businesses.

IT Infrastructure Consultancy Benefit from our IT Infrastructure Consultancy and more

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Networking Infrastructure Introducing dependable Networking Infrastructure Services.

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Managed Services IOffering best in class Managed Services that you can depend upon.

ERP Consulting & Services Benefit from our reliable ERP Consulting and Services. Strategic Outsourcing HCL offers world class Strategic Outsourcing Services to enterprises of all sizes. PRODUCTS

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Computing Products Offering an entire range of Computing Products for Corporate, Businesses and Small to Large Setups.
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Technology Products Bringing to you world class technology products that you can rely on.

Display Products Introducing great display products that you would love setting your eyes on.

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Networking Products Enjoy fast data transfer with our exclusive range of Networking Products.

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Storage Solutions Offering an entire range of storage solutions.

Software Licenses Enjoy benefits of genuine software licenses through HCL Infosystems.

Digital Lifestyle Products & Solutions Offering an entire range of Digital Lifestyle Products and Solutions for entertainment and business.

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Imaging Products & Solutions Introducing world class imaging products and solutions to meet business requirements.
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TRAINING AND DEVELOPMENT

The term Training refers to the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies. It forms the core of apprenticeships and provides the backbone of content at institutes of technology (also known as technical colleges or polytechnics). In addition to the basic training required for a trade, occupation or profession, observers of the labor-market recognize its need to continue training beyond initial qualifications: to maintain, upgrade and update skills throughout working life. People within many professions and occupations may refer to this sort of training as professional development. Training is the systematic process of increasing the knowledge & skills of an employee for doing a specified job by providing a learning experience. It helps the trainee acquire new skills, technical knowledge, problem-solving ability etc. thereby increasing the performance of the employees. It also gives awareness of rules & procedures. In the field of human resource management, training and development is the field concerned with organizational activity aimed at bettering the performance of individuals and groups in organizational settings. It has been known by several names, including employee development, human resource development, and learning and development
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Training and development encompasses three main activities: training, education, and development.
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Training: This activity is both focused upon, and evaluated against, the job that an individual currently holds. Education: This activity focuses upon the jobs that an individual may potentially hold in the future, and is evaluated against those jobs. Development: This activity focuses upon the activities that the organization employing the individual, or that the individual is part of, may partake in the future, and is almost impossible to evaluate

Many researchers have estimated that the average employee in the organization is working at much less than his capacity potential. If these employees can be properly motivated, they could work at 80%-90% of their capacity. Behavioral science concepts like motivation and good human relations should be used. The training could be one of the main instruments to attain such improvements. Behavioral scientists have suggested that organizational effectiveness is dependent on three objectives. To achieve its goals. To maintain itself internally. To adopt its environment.

TRAINING AND DEVELOPMENT It is a subsystem of an organization. It ensures that randomness is reduced and learning or behavioral change takes place in structured
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format.
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TRADITIONAL AND MODERN APPROACH OF TRAINING AND DEVLOPMENT: Traditional Approach Most of the organizations before never used to believe in training. They were holding the traditional view that managers are born and not made. There were also some views that training is a very costly affair and not worth. Organizations used to believe more in executive pinching. But now the scenario seems to be changing. Modern Approach It is that Indian Organizations have realized the importance of corporate training. Training is now considered as more of retention tool than a cost. The training system in Indian Industry has been changed to create a smarter workforce and yield the best results. TRAINING:

Training is about knowing where you stand (no matter how good or bad the current situation looks) at present, and where you will be after some point of time. Training is about the acquisition of knowledge, skills, and abilities
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(KSA) through professional development. It is short term process utilizing a systematic and organized procedure by which managerial personnel get conceptual and theoretical knowledge. It refers not to technical knowledge skills in operation but to philosophical and theoretical educational concept. It involves broader education and its purpose is long term development. DEVELOPMENT Development is long term educational process utilizing a systematic and organized procedure by which managerial personnel get conceptual and theoretical knowledge. In other words it refers not to technical knowledge or skills in operation but philosophical and theoretical educational concepts. It involves broader education and its purpose is long term development.

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Training Needs and benefits Training is necessary for improving the quality of work of employees. Some other reasons for which training becomes necessary are: Employment of inexperienced and new labor requires detailed instructions for effective performance. To make people work effectively with minimum of supervision, minimum of cost, waste and spoilage and to produce quality goods and services. Increasing use of fast changing techniques in production and other operations required training into newer methods for operatives.

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 Training is necessary when a person has to move from one job to another because of transfer, promotion or demotion.
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Training is beneficial for both employees and business in following terms.

Benefits of training to business: 1. Increased efficiency. 2. Wastage eliminated. 3. Less chances of accidents. 4. Lower need of supervision. 5. Increases quality of Production

BENEFITS to employees: 1. More loyal, increase morale and confidence. 2. More effective and efficient. 3. Produce more with minimum effort.

Some other results of good Training: Improvement in methods of work.

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 Reduction in learning time Reduction in manpower obsolescence. Enabling the organization to provide increased financial incentives, opportunities for internal promotion and raising of pay rates. Wider awareness among participants. Personal growth.
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RESEARCH METHODOLOGY Research is a scientific and systematic search for pertinent information on a specific topic. It is art of scientific investigation.

RESEARCH OBJECTIVES To evaluate the effectiveness of existing training program at HCL To identify the need of training and development at HCL. To recommended the measures to improve the effectiveness of training sand development at HCL Research refers to search for knowledge in common or a systematic effort to gain new knowledge. It is a pursuit of truth with the help of steady comparison and experiment. Research is an academic activity and as such the term should be used in a technical sense.
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According to Clifford Woody research comprises defining and redefining problems, formulating hypothesis or suggested solutions; collecting, organizing and evaluating data; making deductions and reaching conclusions; and at last carefully testing the conclusions to determine whether they fit the formulating hypothesis. D. Slazenger and M. Stephenson in the Encyclopedia of Social Sciences define research as the manipulation of things, concepts or symbols for the purpose of generalizing to extend, correct or verify knowledge, whether that knowledge aids in construction of theory or in the practice of an art.3 Research is, thus, an original contribution to the existing stock of knowledge making for its advancement. It is the pursuit of truth with the help of study, observation, comparison and experiment. In short, the search for knowledge through objective and systematic method of finding solution to a problem is research. The systematic approach concerning generalization and the formulation of a theory is also research. As such the term research refers to the systematic method.

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OBJECTIVES OF RESEARCH:

The purpose of research is to discover answers to questions through the application of scientific procedures. The main aim of research is to find out the truth which is hidden and which has not been discovered as yet. Though each research study has its own specific purpose, we may think of research objectives as falling into a number of following broad groupings:
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1. To gain familiarity with a phenomenon or to achieve new insights into it (studies with this object in view are termed as exploratory or formulate research studies);

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2. To portray accurately the characteristics of a particular individual, situation or a group (studies with this object in view are known as descriptive research studies);

3. To determine the frequency with which something occurs or with which it is associated with something else (studies with this object in view are known as diagnostic research studies); 4. To test a hypothesis of a causal relationship between variables (such studies are known as hypothesis-testing research studies).

OBJECTIVE OF RESEARCH IN HCL: To evaluate the effectiveness of existing training program at HCL. To identify the need of training and development at HCL. To recommend the measures to improve the effectiveness of training and development at HCL.

TYPES OF RESEARCH: The basic types of research are as follows:

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(i) Descriptive vs. Analytical: Descriptive research includes surveys and fact-finding enquiries of different kinds. The major purpose of descriptive research is description of the state of affairs as it exists at present. In social science and business research we quite often use the term Ex post facto research for descriptive research studies. The main characteristic of this method is that the researcher has no control over the variables; he can only report what has happened or what is happening. Most ex post facto research projects are used for descriptive studies in which the researcher seeks to measure such items as, for example, frequency of shopping, preferences of people, or similar data. Ex post facto studies also include attempts by researchers to discover causes even when they cannot control the variables. The methods of research utilized in descriptive research are survey methods of all kinds, including comparative and correlational methods. In analytical research, on the other hand, the researcher has to use facts or information already available, and analyze these to make a critical evaluation of the material.

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(ii) Applied vs. Fundamental: Research can either be applied (or action) research or fundamental (to basic or pure) research. Applied research aims at finding a solution for an immediate problem facing a society or an industrial/business organization, whereas fundamental research is mainly concerned with generalizations and with the formulation of a theory. Gathering knowledge for knowledges sake is termed pure or basic research.

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(iii) Quantitative vs. Qualitative: Quantitative research is based on the measurement of quantity or amount. It is applicable to phenomena that can be expressed in terms of quantity. Qualitative research, on the other hand, is concerned with qualitative phenomenon, i.e., phenomena relating to or involving quality or kind. For instance, when we are interested in investigating the reasons for human behavior (i.e., why people think or do certain things), we quite often talk of Motivation Research, an important type of qualitative research. This type of research aims at discovering the underlying motives and desires, using in depth interviews for the purpose. Other techniques of such research are word association tests sentence completion tests, story completion tests and similar other projective techniques. Attitude or opinion research i.e., research designed to find out how people feel or what they think about a particular subject or institution is also qualitative research. (iv) Conceptual vs. Empirical: Conceptual research is that related to some abstract idea(s) or theory. It is generally used by philosophers and thinkers to develop new concepts or to reinterpret existing ones. On the other hand, empirical research relies on experience or observation alone, often without due regard for system and theory. It is data-based research, coming up with conclusions which are capable of being verified by observation or experiment. We can also call it as experimental type of research. In such a research it is necessary to get at facts firsthand, at their source, and actively to go about doing certain things to stimulate the production of desired information. In such a research, the researcher must first provide himself with a working hypothesis or guess as to the probable results. He then works to get enough facts (data) to prove or disprove his hypothesis.

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RESEARCH PROCESS:
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The purpose of research is to discover answer to question though the application of scientific procedures. Research methodology is a way to systematically solve research problem. The research titled NEED IDENTIFICATION OF TRAINING AND DEVELOPMENT AT SEIL CHEMICAL COMPLEX. Seeks to I identify need for training and development of employees at SIEL and to analyze various other objectives, as stated. The methodology seed for study consisted of following aspect: Research design Sample and its size Research instrument Statistical analysis

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PROJECTS BY HCL

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1. CDR

2. Pawan Project

3. Cyber Highway

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CDR BASED CUSTOMER CARE AND CONVERGENT BILLING SYSTEM Project Dated 09.08.2006

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INTRODUCTION
1. Bharat Sanchar Nigam Limited (BSNL) is having countrywide presence with over 55 million wire line & wireless telephone subscribers and offer hosts of other services like Data communication, National long distance, International Long Distance, Internet, Leased Line, etc. The Company proposes to implement next generation State-ofArt Call Detail Record (CDR) based Customer Care and Convergent Billing System. 2. Assignment involves deployment of Centralized Integrated Billing Systems with supporting technological and communication infrastructure. 3. The project shall prepare BSNL to face new challenges due to competition by providing effective and efficient Billing & Customer Care Solutions.

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EXISTING SYSTEM Telecom network divided into 331 working zones called SSA. No system to consolidate meter readings at one place. Billing process depends upon collection and transfer of subscriber wise exchange meter reading (OMR and CMR). Fault Repair System (FRS) implemented at exchange level without any interface with billing or commercial systems. SSA wise DQ and exchange wise Interactive Voice Response Systems No single data model for Billing, Commercial, Directory enquiry & Fault Repair System.
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DRAWBACKS OF EXITING SYSTEM Inflexible billing system. Manual process. Tariff change involves huge effort (logic changes at 331 SSAs). Subscription level fraud Not possible to rate or impose credit limits against individual subscribers.
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 Decentralized database Can not provide Nation wide customer services over telephone or web like:
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Bill inquiry. Directory inquiry. Connection status, Complaint Handling. Information about new/special services etc.

SOLUTION PROPOSED Four data centers (HYDERABAD, CHANDHIGARH, PUNE, and KOLKATA).

IMPLEMENTATION PLAN The implementation plan of this tender is indicated below: The two phases can be summarized as below: CDR Data CDR Sub Center Project Project 1.1
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Roll out Phase 66

South

CDR

4 SSA (Hyderabad,
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Project 1
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Bangalore, Thiruananthpuram, Chennai, 8 SSA (Kolkata, Patna ,Kamrup, Ranchi, Raipur, Shillong, Puri, Kharagpur)

SSAs

1.2

East

CDR Project 1

64 SSAs

2.1

North

CDR Project 2

7 SSAs 79 ( Chandigarh, Ambala, Lucknow , Noida, Dharamshala, Dehradun, Jammu ) * 4 SSAs (Pune, Ahmedabad, Bhopal, Jaipur) 101

2.2

West

CDR Project 2

SOLUTION COMPONENTS Network solution Server solution Security solution

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 IVRS solution Applications

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COMPUTER HARDWARE EMS Gateways HTTP servers SMTP servers Print Servers AAA Servers Logical Security Elements Network Device Management Servers DNS Servers IVRS Proxies

FUNCTIONAL MODULES Data Mediation System. Billing and accounting. Service Provisioning. CRM & Web Self Care. Directory Enquiry.
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Revenue Assurance. Enterprise Application Integration. Enterprise Management System. Enterprise Reporting. Security System. Other Software.

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DETAILED CONNECTIVITY DIAGRAM

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Cyber Highway Delhi Police

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Project Profile Delhi Police state wide network will provide the state of the art connectivity between PHQ, DHQs, ACP offices, Police stations, Police station exchanges and Police Posts using MTNL MPLS VPN Service. Quality of Service-enabled and secure interconnectivity for all 243 establishments of Delhi Police in the city. Network to have Redundancy, Scalability and Flexible architecture. The key applications envisaged in Delhi Police network: Police Applications Email services Antivirus & Patch Management IP Telephony Video-conferencing/Multi-user Conferencing

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Brief Information on Police Applications

AVTS (Automatic Vehicle Tracking System) - For PCR vehicle tracking and dispatching from Central Police Control Room and District Control Room TMS (Traffic Monitoring System) - For monitoring of traffic flow & traffic violation at 9 locations presently with 36 cameras. This is connected at Police Headquarter and to the senior traffic officers for monitoring.

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Police Stations Market Camera - For monitoring the crowded market and being stored for a week to help nabbing the criminals involve in certain crimes.

Police Stations Camera Monitoring - For monitoring the functioning of Police Stations by concern SHOs presently which is being proposed to be monitored by senior officers.

CIPA (Common Integrated Police Application) - For lodging Police Stations FIRs.

CIMS (Computerized Inventory Management System) - For recording and tracing of the inventory use in Delhi Police

Brief Information on Police Applications cont

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Video Conferencing Video conferencing between SHOs, ACPs, Dist. DCPs and Police Headquarters.

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Connectivity to 13 Police Stations Exchange - The Delhi Police is operating 13 Police Exchanges for the services to the offices and officers of Delhi Police. These need to be integrated through VPN. Connectivity to V-sat site of Districts /Units: Delhi Police is operating 11 V-sat sites (POLNET) data anfor connectivity to all India states and UT Police Stations, District and State Headquarters for d voice

DP Intranet (Delhi Police Intranet) - For maintaining the personal details of transfers, posting and accountability of Manpower.

License verification The Licensing Branch Data related with Armed license verification and up-dation

Information Kiosks - Getting the information required by public relating to loss and found, traffic challans & public help information.

Finger Print Search - To find out criminal involvement by matching finger prints with Data stored at Police Headquarter in the Crime Branch.

Benefits of Cyber Highway Project to Delhi Police

Backbone Network for Future Needs.
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Secure Network for police applications - CIPA, CIMS, AVTS, TMS, Intranet, Information Kiosks, Finger Print Search.

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Police Station and Market Cameras on Same Network. Network for Traffic Signals Monitoring Delhi Police major applications concerning public security concerns, monitoring management(market CCTVs and other public place surveillance systems) can be run on this Cyber Highway network.

Benefits of Cyber Highway Project to Delhi Police

Better Real-time monitoring and better utilization of resources Effective utilization of existing manpower, materials and speedy task management. Multitasking to the existing manpower No requirement of separate connectivity such as ISDN, Leasedline, etc for different applications

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 Voice Telephony - no cost of internal communication using VOIP.

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Video-Conferencing instant connectivity and time saving. Improve productivity between distributed personnel Conduct efficient remote training and education Reduce travel expenses Effective supervision & monitoring

Better communication with remote staff

Benefits of Cyber Highway to Delhi Police cont

Security and Reliability Fast communication email and Instant Messaging services Information availability and faster response times Lesser maintenance costs In case one location goes down, there is no effect on any other location
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 Higher priority to Real-time applications such as Voice, Video

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Features such as Scalability and up gradation No separate network required for future projects and applications New locations can be added easily for operations. Road ahead for making paperless office.

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Connectivity and Bandwidth Requirements

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Delhi Police establishments to be inter-connected: Police Head Quarters Rajpura Road (DR Site) NIC, Lodhi Load DCP & ACP offices Police Exchange at PHQ and Parliament Street Police Stations Police Posts

Bandwidth at Data Center at PHQ Locations with 16 Mbps (DR, NIC) Locations with 8 Mbps Locations with 4 Mbps

1x34 Mbps 1x68 Mbps 2 22 53

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Locations with 2 Mbps

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166 243 + 1 NIC

Total Locations

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THE DECISION MAKING PROCESS

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Decision makers, who are used to depending on their past experiences, must make decisions and take actions in the rapidly this turbulent environment, the through the traditional "good judgment" viewpoint is weakened through increasing external noise (a multitude of information sources on multiple topics) and changing.

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CUSTOMER RELATIONSHIP MANAGEMENT (CRM) WHAT IS CUSTOMER RELATIONSHIP MANAGEMENT (CRM)? CRM is a term that is often referred to in marketing. However, there is no complete agreement upon a single definition. This is because CRM can be considered from a number of perspectives. In summary, the three perspectives are: 1. CRM from the Information Technology Perspective. From the technology perspective, companies often buy into software that will help to achieve their business goals. For many, CRM is far more than a new software package, the renaming of traditional customer services, or an IT-based customer management system to support sales people. However, IT is vital since it underpins CRM, and has the payoffs associated with modern technology, such as speed, ease of use, power and memory, and so on.

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2. CRM from the Customer Life Cycle (CLC) Perspective. The Customer Life Cycle (CLC) has obvious similarities with the Product Life Cycle (PLC). However, CLC focuses upon the creation of and delivery of lifetime value to the customer i.e. looks at the products of services that customers need throughout their lives. It is marketing orientated rather than product orientated. Essentially, CLC is a summary of the key stages in a customer's relationship with an organization.

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3. CRM from the Business Strategy Perspective. The Business Strategy perspective has most in common with many of the lessons and topics contained on this website, and indeed within the field of marketing itself. The diagram below shows the Marketing Teacher Model of CRM and Business Strategy. Our model contains three key phases customer acquisition, customer retention and customer extension, and three contextual factors - marketing orientation, value creation and innovative IT.

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CRM MODEL

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A commonly cited definition of CRM is that of CRM (UK) Ltd (2002), as follows: Customer Relationship Management is the establishment, development, maintenance and optimization of long-term mutually valuable relationships between consumers and organizations. The relationship delivers value to customers, and profits to companies. The relationship is supported (but not driven) by cutting edge IT. The business strategy is based upon the recruitment, retention and extension of products, services, solutions or experiences to customers. This is the core of CRM.

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SWOT ANALYSIS OF HCL

STRENGTHS: HCLs strengths are many, to mention a few: a) Global Presence:

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 Its collaborations and joint ventures with international companies such as Perot System, and partnership with world leaders like Ericsson, Toshiba, Nokia, Oracle and Microsoft, enable it to bring the best technology available world wide to its consumers. 24 locations in 16 countries. b) Fast paced and flexible work culture which provides its employees autonomy to accomplish the task without much pressure from the higher authorities. Thus, employees are motivated to give their best to the organization. c) The core strength of HCL is the talent and innovativeness of its people which enables it to provide the right solution at the right time. d) The mass markets handled through a chain of dealers, resellers and retailers which helps bring technology usage closer to the individual. It has very strong distribution network. e) Its pool of competencies : Hardware, Software, Training, Networking, Telecom and System Integration. f) Ability to understand customer's business and offer right technology. g) Long standing relationship with customers. h) Pan India support & service infrastructure.

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i) Best-value-for-money offerings.
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WEAKNESSES: a) After sales service. b) Less promotional campaigns.

OPPORTUNITIES: a) IT industry booming at a rate of 45% every year. b) Increasing consumer awareness about IT and its use. c) Tremendous untapped potential of IT products in India. d) Increasing competition. e) Tie ups with various MNCs enable to extract their core competencies.

THREATS:
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a) Local assemblers are biggest menace for the company. b) Entry of MNCs i.e. IBM, Compaq giving direct competition. c) Govt. instability has a long term repercussions affecting companys policies & its growth. d) Technological shift as a result of research & development. Daily new technologies are emerging. Concluding the S.W.O.T. analysis in words that prosperity lies ahead for HCL. In order to retain its position as Indias No. 1 IT conglomerate, it has to come out with the state of art as well as futuristic technologies to its consumers well before time.
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FINDINGS & LIMITATIONS

Pulkit Gaba

Every project has some limitations even the researcher came across some limitations while working on the project which made the analysis a little inappropriate at times. Some of the basic limitations faced during the research are listed below:

Only limited number of authorized, companies and other areas where it has been found 55 players was covered in the study. Most of the research was based on cold calls, so then visited many places i.e. authorized and local areas and where it had not responded much.

There was a bias on the part of the respondents.

Companies that were contacted through telephone at times did not give correct information to the researcher. The IT manager or the person heading the IT Department did not have the rights to give the authorized official information to people other then the members of the official itself and the high officials. At times there was a problem of non response from the hospitals, companies and other authorized and unauthorized areas which affected the result of the project being done by the researcher.
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SUGGESTIONS AND RECOMMENDATIONS

HCL is having large number of channel partners but it is not supporting & taking care all of them equally which results in increasing discontentment among new channel partners because its not possible for company to support all of them equally. Company should take some positive action against it.

Pulkit Gaba

Company executive should visit dealers on regular basis.

They should pay proper attention towards checking of various components of PC before end user delivery. Otherwise it tends towards defame of brand name in comparison to rivals. Need to expend customer care center as the consumer base of HCL Infosystem is increasing with tremendously fast pace. Proper attention should be paid for advertisement planning otherwise it may lead to problem for dealer as well as for company. Company should tie up with some event management company to organize various promotional activities like canopy, Carnival. Company should make policy for fixed end user price for all dealers so that fair game will be played & dealer would not to compromise on their margins.
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CONCLUSION
Pulkit Gaba

Marketing is a very crucial activity in every business organization. Every product produced within an industry has to be marketed other wise it will remain as unsold stock, which will be of no value. I have realized this fact after completion of my summer training project. Despite of various difficulties and limitations faced during my summer training project on the topic Corporate Selling and Feedback . I have tried my level best to find out the most relevant information for the organization to complete the assignment that was given to me. After completion of my summer training project I have gained several experiences in the field or sales marketing. I have got the opportunity to meet various people, which fluctuate in different situation and time. This summer training project has given me the opportunity to have first experience in the corporate world. Theoretical knowledge of a person remains dormant until it is used and tested in the practical life. The training has given to me the chance to apply my theoretical knowledge that I have acquired in my classroom to the real business world. I have completed my summer training project in which are involved in its successful completion. In spite of few limitations and hindrance in the summer training project I found that the work was a challenge and fruitful. It gives enough knowledge about the computers market and the distribution process undertaken by an organization. This summer training project has enabled my capability in order to manage business effectively and in my career in future.

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QUESTIONAIRE

Pulkit Gaba

Personal information NameAgeSexJob status-

1. Do you feel any need for Training? Often Sometimes Never

2. Are you aware about the Training Faculty at H C L ? Yes No

3. Are you given the Training as per your need? Strongly agree Agree
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 Disagree 4. Do you participate in identification of your Training needs? Strongly agree Agree Disagree
Pulkit Gaba

5. Are objectives and expectations of a Training program made clear to you prior to Training? True Partially True Not True Not True

6. Were you consulted prior to recommend for Training? True Partially True Not True

7. Are Training requirements?

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program

contents

according

to

your

job

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 High Satisfaction Satisfaction Below satisfaction

Pulkit Gaba

8. Are you satisfied with quality of Training programme? High satisfaction Satisfaction Below satisfaction

9. Is Training duration per employee sufficient? Strongly agree Agree Disagree

10.

Are faculty Trainers best possible?

Strongly agree Agree Disagree

11.
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Is Training effective at siel?

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 Strongly agree Agree Disagree

Pulkit Gaba

12.

Is Training just relaxation from routine jobs?

Strongly agree Agree Disagree

13.

Is Training an interesting experience?

Always Sometimes Never

Do you think External Trainers to be called more frequently for Training?

14.

Strongly agree
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 Agree Disagree
Pulkit Gaba

15.

Are existing Training Evaluation Methods justified?

Strongly agree Agree Disagree

16.

Is Training feedback is implemented?

Always Sometimes Never

17.

Is Existing Training faculty at SIEL efficient?

Efficient Very efficient Inefficient

18.
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Is Training department plays active role in Training?

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 Strongly agree Agree Disagree

Pulkit Gaba

19.

Will incentives linked with training make it more Effective?

Strongly agree

Agree Disagree

20. Is organization climate conductive in implementing the learned points? Strongly agree Agree Disagree

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BIBLOGRAPHY

Pulkit Gaba

BOOK AUTHOR: TITLE: PLACE OF PUBLICATION: PUBLISHER: KOTLER PHILIP MARKETING MANAGEMENT DELHI TATA MC GRAW HILL PUBLISHING CO. LTD

WEBSITES:

www.hcl.in www.hclinfosystem.in www.google.co.in

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