Usability Evaluation

Final Report
An evaluation of{description}

Evaluation conducted {dates} by {evaluator}

Report prepared {date} by {author}

Table of Contents
Executive Summary...................................................................................................................3
Introduction................................................................................................................................4
Product Description...................................................................................................................5
Test Objectives...........................................................................................................................6
Method.......................................................................................................................................7
Participants.................................................................................................................................8
Context of Product Use..............................................................................................................9
Tasks......................................................................................................................................9
Evaluation Facility.................................................................................................................9
Participants Computing Environment..................................................................................9
Evaluation Administrators Tools..........................................................................................9
Evaluation Design....................................................................................................................10
Metrics.....................................................................................................................................11
Effectiveness........................................................................................................................11
Assists..................................................................................................................................11
Satisfaction...........................................................................................................................11
Methods of Obtaining Results.................................................................................................12
Data Analysis.......................................................................................................................12
Data Reduction.....................................................................................................................12
Statistical Analysis...............................................................................................................12
Anecdotal Results................................................................................................................12
Results......................................................................................................................................13
Demographics......................................................................................................................13
Survey Results.....................................................................................................................13
Comments............................................................................................................................13
Observations............................................................................................................................14
Interpretation of Results...........................................................................................................15
Recommendations....................................................................................................................16
Summary..............................................................................................................................16
Recommendations by Priority..............................................................................................16
Higher Priority Recommendations..................................................................................16
Lower Priority Recommendations...................................................................................16
Recommendations by Product.............................................................................................16
Product 1..........................................................................................................................16
Product 2..........................................................................................................................16
Documentation.................................................................................................................16
Appendix A Survey Instrument.............................................................................................17
Appendix B Comments from Participants............................................................................18

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Executive Summary

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Introduction

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Product Description

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Test Objectives
The evaluation addresses the following issues:

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Method
This section describes the methods used for the evaluation.

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Participants

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Context of Product Use

This section describes the tasks, scenarios, and conditions under which the evaluations were
performed.

Tasks
Evaluation Facility
Participants Computing Environment
Evaluation Administrators Tools

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Evaluation Design

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Metrics
Effectiveness
Assists
Satisfaction

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Methods of Obtaining Results

Data Analysis
Data Reduction
Statistical Analysis
Anecdotal Results

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Results
Demographics
Survey Results
Comments

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Observations
A detailed observation log and videotape recording were used to make a record of the
behaviors and statements of the participants during the facilitated contextual evaluation. The
following is a summary of those observations.

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Interpretation of Results

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Recommendations
Summary
Recommendations by Priority
Higher Priority Recommendations
Lower Priority Recommendations
All other recommendations listed in the following sections should be incorporated as time
and resources permit.

Recommendations by Product
The following sections organize the same recommendations according to the product to
which they apply. Numbering is for ease of reference, not to indicate sequence or priority.

Product 1
Product 2
Documentation

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Appendix A Survey Instrument

The following is a facsimile of the survey that was used to collect data from participants

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Appendix B Comments from Participants

The following comments were obtained from participants who completed the survey

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