Sukanya (Sue) Peddakotla

22 Batchelor Street, Torrens, ACT – 2607, Australia.

Mob: 0408 445 985, Email: sukanya.peddakotla@yahoo.com.au,
Website: www.esnips.com/web/sukanya

SKILLS SUMMARY:
MANAGEMENT SKILLS
• Over 7 years experience in the ICT industry with sound knowledge and practical
experience in project management of ICT projects and a wide variety of
telecommunications projects involving ATM, SDH, xDSL, ISDN, POTS, VoDSL
and VOIP.

• Proven ability to manage projects and deliver results under severe

timing/budget/resource constraints. Nominated for the AIPM sponsored Project
Management Achievement Awards by CDM in the Individual awards category.

• Proven experience in documenting technical/business requirements, developing

models and translating business requirements into detailed functional specifications.

SOFT SKILLS
• Possess excellent communications skills (both oral and written). Certified as a
Advanced Communicator Bronze through Toastmasters International program

• Superior relationship building skills having liaised with a wide variety of

stakeholders ranging from senior executives to field technicians.

• Fast learner, lateral thinker and possess good problem solving and analytical skills.

• Good at skills transfer and currently mentoring junior project managers

QUALIFICATIONS AND TRAINING

• Prince 2 Foundation and Practitioner Courses 2007
• Microsoft Certified Professional (Implementing Microsoft Sharepoint Server 2007)
• Enterprise Project Management (2008)
• Life Cycle Management course 2007
• Mentoring Workshop 2007
• Diploma in Project Management (in progress)
• Introduction to Systems Engineering 2007
• Systems/Product safety for engineers training 2007
• Advanced Communicator Bronze certification through Toastmasters International
2007
• Bachelor of Engineering (Electronics) 2000
• Certified as a CCNA (Cisco Certified Network Associate) program
• Certified as a MCSE (Microsoft Certified Systems Engineer) in the Windows NT
4.0 track
 • Certified as a MCP + I (Microsoft Certified Professional + Internet Certification) –
Inter-networking with TCP/IP on Windows NT platform + Implementing &
supporting IIS 4.0

TRAINING PROVIDED:
• Conducting “Introduction to Project Management” sessions at CDM
• Conducted “Consultancy 101” training sessions at CDM
• Conducted SHDSL/ADSL/ISDN overview, maintenance and troubleshooting
sessions for Network Operations Centre and National Telephony staff members at
TransACT.
• Conduct “Bridging the Digital Divide” course covering computer basics, Internet
and digital photography. Also, teach Microsoft Office programs to users privately.

WORK EXPERIENCE:

Company: Communications, Design & Management Pty Limited

Start Date: 23/07/2007
End Date: Current
Position: Project Manager
Total responsibility for project delivery, project outcomes and the quality of the project
deliverables

Project 1: Special Operations Working Accommodation

Oct 2007 – Dec 2008
The Special Operations Working Accommodation (SOWA) Project involves the
construction of a precinct of 76 new maintenance, command, and support facilities for
Australian Regular Army units. This project has affected 1100 personnel currently located
at Holsworthy and will effect 200 personnel that are in the process of relocating from
Banksmeadow to Holsworthy. Within the precinct, 23 new buildings required fit out of
DRN (Defence Restricted Network), DSN (Defence Secret Network), Top Secret Network,
voice, and video conferencing devices in 5 batches over between May 2007 and November
2008.

Project 2: Holsworthy BAN Remediation

June 2007 – Nov 2008
The Holsworthy Moorebank BAN Remediation Project is part of the Base and Local Area
Network Critical Enhancement (BALANCE) Program commenced by Chief Information
Officer Group (CIOG) in 2006. The BALANCE Program objective is to address support
and sustainability issues by conducting Base Area Network (BAN) remediation of Defence
Secret Network (DSN) and Defence Restricted Network (DRN) infrastructure at sites in
order of need.

Project 3: Swanbourne IP Address Re-design

June 2007 – Sep 2008
The Swanbourne IP address re-design task were created to modify IP schema currently
deployed by Campbell Barracks so that it is inline with the design for the rest of the
Western region design.

Responsibilities:
 • Overall responsibility for the delivery, outcome and quality of nominated projects
and project related activities.
• To ensure that the project team delivers each project, whilst maintaining client
satisfaction; possessing a full understanding of the clients requirements and
therefore delivering the project in accordance with their expectations; and
maximising budgeted margin and the identification of future opportunities.
• To review all project related documentation and deliverables produced for
nominated projects (at regular intervals throughout its development as well as at its
completion), to ensure its efficient production, accuracy and compliance with the
requirements of the project.
• To ensure that all nominated projects are executed in compliance with the Quality
Management System
• The definition, outline and management of project related goals for each project
team and each of its members assigned to nominated projects
• Management of the commercial conditions and contractual aspects of the project, to
minimise both the project's and CDM's risk and to ensure that these aspects are
adequately documented, agreed and signed
• Establishment, planning and forecasting of the financial records and aspects of the
project

Company: BAE Systems Australia Pty Limited

Start Date: 9/10/2006
End Date: 20/07/2007
Position: Systems Engineer

Provide capability in the Communication networks domain as a qualified Systems Engineer

Responsibilities:
• Investigate and research obsolete equipment used in existing Communications and
Command Support products (DSLFI, SSFI) and prepare reports on alternative, cost-
effective solutions
• Participate in the identification of suitable (for ADF) communications products and
evaluate selected technology in laboratory environment. Prepare reports for
evaluation by design authority.
• Provide backup support to Networks systems engineers in operational projects like
JP2008, LOBS, Parakeet and DAHA.
• Assist with the establishment of Communications Laboratories, including
preparation of configuration schematics, design of laboratory rack configurations,
setup and commissioning of core laboratory equipment.

Company: Telecommunications Services Australia

Start Date: 1/07/2006
End Date: 31/09/2006
Position: Telecommunications Consultant

Provide capability in the Communication networks domain as a qualified Systems Engineer

Responsibilities:
• Win back Telstra customers by providing customised telecommunications solutions.
• Identifying & generating new business.
• Compile statistics and present them to senior management

Company: Council On The Ageing

Start Date: 1/05/2006
End Date: 1/08/2006
Position: Telecommunications Consultant

Provide telecommunications consultancy services to COTA.

• Analysing their current telecommunications infrastructure and its limitations.
• Gathering business requirements for their voice and data network by liaising with
executive, management, staff and volunteers
• Investigating proposed upgrade options and estimated costs/savings as well as
managing the “Request for Tender” for the upgrade and replacement of the existing
PABX system.
• Managing the smooth cutover from existing carrier and deployment of new PABX
system and data systems

Company: Self employed/Sole Trader

Start Date: 01/05/2005
End Date: Current
Position: Training Consultant

I provide training services to individuals and businesses. I also teach (volunteer and paid) the
“Bridging the Digital Divide” course for seniors.

Responsibilities:
• Conducted a stress management workshop on 27th May 2006. Please see the website
www.esnips.com/web/stressmanagement.

Company: TransACT Communications Pty Ltd

Start Date: 02/12/2001
End Date: 01/02/2006
Position: Network Specialist
Team: National Telephony and later moved to Systems & Technology

Project 1: Deployment of new technology

Dec 2001 – Dec 2005

As a network specialist I was responsible for the deployment of new access network
technologies – ISDN (basic rate and primary rate services), ADSL, VoDSL, VoIP and SHDSL
and was involved in the entire technology implementation life-cycle. I was the project lead for
the AN based projects. In conjunction with other National Telephony team members, I was
responsible for deployment of new features and enhancements for existing services – fax duet,
virtual numbers, line reversal etc.

Responsibilities:
 • Project Lead - Initially the TransACT access network was capable of only
providing POTS services. The need for providing ISDN, ADSL, VoDSL, VoIP and
SHDSL services for TransACT customers over the existing infrastructure was
identified. My role was to actively research the feasibility of technically delivering
the solution in the most efficient, cost effective and scalable manner and to provide
the technical expertise to the implementation team.
• Current System Analysis - I identified the limitations of the current system and
documented its functionalities/limitations in an easy to understand format
• Requirements Gathering - I then liaised with marketing/sales staff members to
understand the target market/areas/needs
• Research - As part of the research process, I liaised with various vendors and
facilitated brainstorming sessions to identify/analyse various options that were
available.
• Analysis of Requirements - I then translated the business requirements into
technical specifications that addressed the business needs and in a format that could
be released to equipment vendors.
• Testing - I was primarily responsible for involved in extensive testing of the chosen
delivery method in the testing labs and also carried out field trials by selecting a few
friendly customers and deploying the solution in order to analyse and gain field
performance reviews.
• Documentation - I then documented the processes and procedures for the new
product as well as documented sales and provisioning guidelines.
• Implementation - After successful trials, I liaised with NOC staff to come up with
a strategy to implement the solution network wide and liaised with logistics to
ensure the delivery of equipment was in-line with the implementation timetable.

Project 2: Deployment of SoA – TNM system

Dec 2002 – Apr 2003

The TransACT access network was not connected to a Telecommunications Network

Management system when I started as a network specialist with the National Telephony
group. I recognised that this was a serious impediment to the further
growth/maintenance/management of the access network. I raised this matter with
management and prepared a detailed business case for the project. This was a high risk, high
impact and highly expensive project. After receiving approval for the project I project
managed the entire deployment from start to end.

Responsibilities:
• I project managed the entire deployment from start to end.
• I managed a team of 6 men – 2 NOC staff, 3 field technicians and 1 contact centre
staff member.
• I represented my manager at any management meetings to report on the progress of
the project. In addition, I chaired all the project meetings with internal and external
stakeholders.
• I received a note of thanks from the COO (Chief Operating Officer) of TransACT at
that time for successfully managing the high risk project and delivering the
outcomes on time, although the project was delayed initially due to lack of finance.

Project 3: Software upgrade on access network

 Feb 2002 – Feb 2006

Software upgrades on the access network equipment were carried out on an as need basis to
extend the feature set and/or fix bugs with previous releases. I was the project manager for
any software upgrades on AN infrastructure especially voice infrastructure.

Responsibilities:
• I analysed the enhancements/bug fixes in the new software by reading the release
notes and also had workshops with the vendor for any clarifications and advice.
• I then also actively monitored and managed any teething problems arising from the
software upgrade.

Project 4: IT Systems Integration

Feb 2002 – Feb 2006

I was the SME (Subject Matter Expert) on the access network. TransACT had many internal
IT systems which were used for provisioning new services on the network, recording network
data (cable & equipment related data) and processing/recording equipment faults. I was the
in-house telecommunications business analyst.

Responsibilities:
• I prepared extensive functional specifications that outlined the basic functionality of
the user interfaces, action flowcharts and also highlighted the rules to be used and
parameters to be verified before certain transactions were carried out. I regularly
attended meetings with the system programmers to nut out the details of the
interfaces and to explain to them the technical side of the network equipment.
• I wrote the testing schema and functional specs for the following systems:
• GIS (Geographical Information Systems) – cable management systems used
to store cable data with geographical references.
• NPS (Network Provisioning Systems) – network equipment provisioning
interface system for providing web interfaces (through CORBA interfaces)
for provisioners and Tier 2 members
• NIMS (Network Information Management Systems) – systems to be used
for maintaining crucial network data, like, cross-connect data, PVC
schemas, commissioning settings etc
• FTS (Fault Tracking Systems) – systems used for tracking service
incidents/faults raised with external vendors

Project 5: Ongoing maintenance and commissioning of new equipment –

Feb 2002 – Feb 2006

This project was an ongoing project carried out on an as need basis. The main aspects of the
project included commissioning of new equipment to increase the network footprint,
augmenting existing network capacity and ongoing maintenance of existing equipment.

Responsibilities:
• I carried out routine maintenance tasks for the existing network equipment. I liaised
regularly with our vendors to be up-to-date on any new software/hardware/firmware
releases and bug fixes/patches. I also regularly undertook field trips to check on the
field equipment and stay in touch with our field technicians.
 • I regularly carried out network capacity reporting tasks. I used to provide network
statistics that were included in executive reports.

Project 6: Risk management

Feb 2003 – Feb 2006

I actively played the role of risk manager (network side) for the TransACT access network.

Responsibilities:
• In conjunction with our general risk manager, I documented guidelines for risk
management and disaster recovery.
• I also established processes for regular network backups and conducted mock
sessions to test the validity and ease of use of the back-up/recovery procedures.

Company: TransACT Communications Pty Ltd

Start Date: 26/03/2001
End Date: 01/12/2001
Position: Network Operations Officer
Team: Network Provisioning

Responsibilities:

• Responsible for all technical aspects related to service activation and service assurance.
• Liaised closely with other personnel to ensure customer service guarantees are met.
• Assisted in the development and implementation of provisioning procedures and processes
• Responsible for identifying, analysis, isolation, troubleshooting and reporting of Tier 1
faults

Company: Mahindra & Mahindra Ltd, Mumbai, India

Start Date: 01/01/2000
End Date: 01/06/2000
Position: Junior Trainee

Responsibilities:
• Developed an intranet site housing a trouble-shooting application
• Detailed study of the workings of a corporate intranet network
• Implementing IIS 4.0 over Windows NT
• Coding a couple of modules & testing the troubleshooting application

References:
Provided upon request

Computer Skills:
Software Package Name of software
Types
Applications software MS Outlook, MS PowerPoint, MS Access, MS Word, MS Project
and MS Excel
TNM software SoA (Service on Access)
EM software LMT (Local Maintenance Terminal) software and LCT (Local
 Craft Terminal) software
OS software Windows NT 4.0, Windows XP and Windows 2000
Programming C, HTML, VBScript, JavaScript, SQL and ASP
languages