ISO 8402

General terms
1. Element
Any entity that can be described and considered individually. An element can be a process, a
product or organization.
2. Process.
Set interrelated activities that transform elements of input on output elements and resources.
3. Procedure.
Specific way to develop a procedure.
4. Product.
The result of activities or processes.
5. Service.
It is the result generated by activities in interrelation between the supplier and the customer
and the internal activities of the supplier to meet the needs of the client.
6. Provision of the service.
The supplier activities necessary to provide the service.
7. Organization.
A company, Corporation, firm, company, or institution, or part of it, already be incorporated
or not, public or private to have own functions and administration.
8. Organizational structure.
The responsibilities, authorities and relations, are configured according to a structure, through
which an organization performs its functions.
9. Client.
The recipient of a product supplied by the provider.
10. Provider.
Organization that provides a product to the customer.
11. Buyer.
Client in contractual status.
12. Contractor.
Provider in a contractual status.
13. Subcontractor.
Organization that provides a product to the supplier.

Terms relating to quality.
A. Quality.
Set of characteristics of an element conferred upon him by the aptitude for explicit and implicit
needs.
B. Degree.
A category or classification of elements with the same functional use but different
requirements for quality.
C. Requirements for quality.
An expression of the needs or your translation within a set of requirements established
quantitatively or qualitatively, to the characteristics of an element in order to permit its
implementation and consideration.
D. Requirements of society.
They are obligations arising from laws, regulations, rules, codes, statutes and other
considerations.
E. Operational safety.
Set of properties that describe the availability and the factors which condition: reliability and
ease maintenance logistics.
F. Compatibility.
The suitability of the elements to be used on the whole, under specific conditions to meet
relevant requirements.
G. Interchangeability.
The ability of an element to be used instead of another, without modification to meet the
same requirements.
H. Security.
State in which the risk of personal or material damage, is limited to a novel acceptable.
Compliance. Compliance with the requirements specified.
I. Non-compliance.
Breach of a specified requirement.
J. Default.
Failure to comply with a requirement of intended use or a reasonable expectation, including
with regard to security.
K. Attributable to the product liability.
Generic term used to describe a product or other obligation, to restore Indeminizar or losses
relating to personal injury, material or other damages caused by a product.
L. Qualification process.
Process to demonstrate that a component is able to meet the specified requirements.
Qualified. State that is given to an element when it has been shown that this is able to meet
the specified requirements.
M. Inspection.
An activity such as measuring, checking, testing, or comparison of one or more properties of
an element and confront the results with the specified requirements, in order to establish the
achievement of compliance for each of these features.
N. Autoinspeccin
Inspection of the work done by the Executor of this work, in accordance with specific rules.
O. Verification.
Confirmation of compliance with the requirements specified by examination and provision of
evidence objectively.
P. Validation.
Confirmation of the fulfillment of the requirements for intentional use proposed by
examination and provision of evidence objectively.
Q. Objective evidence.
Information that can not be proven as true, based on facts obtained through observation,
measurement, testing or other means.
Terms relating to the quality system
1+ Quality policy.
Guidelines and general objectives of an organization concerning quality which are formally
expressed by senior management.
2+ Quality management.
Set of activities of the general management function that determines the quality policy,
3+ objectives,
responsibilities and the implementation of these by means such as the quality of planning, the
quality control, quality assurance, and the improvement of quality, within the framework of
the quality system.
4+ Quality planning.
They are the activities that determine the objectives and requirements for quality, as well as
the requirements for the implementation of the elements of the quality system.
5+ Quality control.
Techniques and activities of operational nature, used to meet the requirements for quality.

6+ Quality assurance.
Set of planned and systematic activities implemented within the quality system and demonstrated as
needed to provide adequate confidence that an element will meet the requirements for quality.

7+ System of quality.
It is the organizational structure, procedures, processes and the resources needed to implement the
administration of the quality.

8+ Total quality management.
Way to manage an organization focused on the quality based on the participation of all its members and
geared to long-term success through customer satisfaction and benefit of all members of the Organization
and society.

9+ Improvement of the quality.
They are all actions taken in the Organization to increase the effectiveness and efficiency of the activities
and processes, in order to provide Extras, both for the Organization and for its customers.

10+ Review of the direction.
Formal assessment by the senior management of the State and adequacy of the quality system in relation
to the quality policy and objectives.

11+ Review of the contract.
They are systematic actions carried out by the supplier before signing the contract, to ensure that quality
requirements are properly defined, without ambiguity, are documents and can be performed by the
provider.

12+ Review of the design.
Documented review complete and systematic design to assess their ability to meet the requirements for
quality, identify problems if they exist, and propose the development of solutions.

13+ Quality manual
t is a document which establishes the quality policy and describes the system of quality of an organization.
Quality plan. A document which establishes the relevant specific practices of quality, resources and
sequence of activities belonging to a product, project or particular contract.

14+ Specification.
Document which lays down requirements.

15+ Register.
A document that provides evidence objectively executed activities or results obtained.

16+ Traceability.
The ability to trace the history, application or location of an element by means of Identifications registered.

Terms relating to tools and techniques.

1+ Cycle of quality.
Conceptual model of interdependent activities influencing quality in various stages, ranging from the
identification of needs to the assessment of how they have been satisfied.

2+ Costs of quality.
They are costs incurred to ensure a satisfactory quality and provide confidence, as well as losses incurred
when the quality is not achieved satisfactory.

3+ Losses relating to the quality.
They are the losses caused by the lack of use of potential resources in processes and activities.


4+ Model for the assurance of quality.
Set of standard requirements or selected for a quality system to meet the combined needs of assurance of
quality in a given situation.

5+ Evaluation of the quality.
A systematic in order to determine that analysis as an element is able to satisfy the requirements
specified.

6+ Monitoring of the quality.
Monitoring and verification continues in the State of an element and the analysis of the records to ensure
that the specified requirements are being met.

7+ Point of waiting.
Defined in the appropriate documentation after which point should be no activity without the approval of
the organization or authority designated.

8+ Quality audits.
Analysis of systematic and independent to determine if the quality activities and their results comply with
the provisions laid down and if these are implemented effectively and are suitable to achieve objectives.

9+ Observation of audit quality.
Declaration of a fact made during an audit quality and supported by evidence objectively.

10+ Auditor of quality
. Person qualified to perform audits of quality.

11+ Audited.
Organizations