Copyright 2011 Timothy M.

Chester All Rights Reserved

http://tinyurl.com/tsnlm

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships

Transactional
Performance Indicators
Consistency Efciency Process Response Reliability Standardization

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

If Technical Skills No Longer Matter then IT Organizations Must

Define and Approach their Work in Fundamentally Different Ways

Copyright 2011 Timothy M. Chester All Rights Reserved

Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships

Transactional
Performance Indicators
Consistency Efciency Process Response Reliability Standardization

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Transformative

Value of Contribution

Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships

Transactional
Important Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

Value of Contribution
Important Transformative

Copyright 2011 Timothy M. Chester All Rights Reserved

Versatility of Performance
Specialist Versalist

Copyright 2011 Timothy M. Chester All Rights Reserved

Transformative

Value of Contribution

EIS Functional University Planning

Portal Technology & Learning Team Applications Institutional Effectiveness Security Awareness

Tech Liaisons
Telephone PBX EIS Environments Unix Admins Sys. Security Network DBAS Operators Help Desk Anytime Support Win. Admins

Facilities Infrastructure

Important Specialists

Versatility of Performance

Versalists

Transformative

Value of Contribution

Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships

Advisory
Performance Indicators
Analysis Assessment, Measurement, & Benchmarking Business & Information Architecture

Consultative Transactional
Performance Indicators
Business Smarts Communication Project Management Relationship Management

Important

Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

If Technical Skills No Longer Matter then

What are the attributes that separate high from low performers?

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Transformative

Value of Contribution

Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships

Advisory
Performance Indicators
Analysis Assessment, Measurement, & Benchmarking Business & Information Architecture

Consultative Transactional
Performance Indicators
Business Smarts Communication Project Management Relationship Management

Important

Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

Transformative

Value of Contribution

EIS Functional University Planning

Portal Technology & Learning Team Applications Institutional Effectiveness Security Awareness

Tech Liaisons
Telephone PBX EIS Environments Unix Admins Sys. Security Network DBAS Operators Help Desk Anytime Support Win. Admins

Facilities Infrastructure

Important Specialists

Versatility of Performance

Versalists

Technical Skills

Accountability Technical Skills

Initiative Teamwork

Problem Solving

Thoroughness Project Management Willingness to Learn

Process Knowledge

Analytical Thinking Process Orientation Communication Building Relationships Enterprise Knowledge

Change Advocacy Developing Others Empowering Others Emotional Intelligence Strategic Planning

Transformative

Competencies
Change Advocacy Strategic Planning

Value of Contribution

Competencies
Business Enterprise Knowledge Building Relationships Developing Others Emotional Intelligence Empowering Others

Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships

Competencies Competencies
Accountability Initiative IS Knowledge Problem Solving Teamwork Thoroughness Analytical Thinking Business Process Knowledge Communicating for Results Process Orientation Project Management Openness to Learning

Advisory
Performance Indicators
Analysis Assessment, Measurement, & Benchmarking Business & Information Architecture

Consultative
Performance Indicators
Business Smarts Communication Project Management Relationship Management

Transactional
Important Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

Competency Ladder
Communication for Results: Expresses technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and reinforces words through empathetic body language and tone. 5. Expert writes strategic documents; leads discussions (w/ internal & external partners); seeks consensus (w/ business leaders); debates opinions; identies underlying judgments; resolves conict; asks probing questions & solicits authoritative perspectives 4. Advanced writes reports to support troubleshooting & problem-solving, debates opinions; brings conict into the open; solicits expert advice 3. Intermediate conducts discussions; supports troubleshooting & problem-solving; shares info, opinions & judgment; handles conict; explains context & solicits multiple sources of advice 2. Basic Supports transactional and administrative activities; seeks and shares info; seeks advice 1. Being Developed Supports transactional activities; ask questions

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

If Technical Skills No Longer Matter then

What is the new basis for organizational credibility that supports performance up the value curve?

Copyright 2011 Timothy M. Chester All Rights Reserved

Transformative

Competencies
Change Advocacy Strategic Planning

Value of Contribution

Competencies

Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships

Goodwill
Competencies Competencies
Accountability Initiative IS Knowledge Problem Solving Teamwork Thoroughness Analytical Thinking Business Process Knowledge Communicating for Results Process Orientation Project Management Openness to Learning

Business Enterprise Knowledge Building Relationships Developing Others Emotional Intelligence Empowering Others

Advisory
Performance Indicators
Analysis Assessment, Measurement, & Benchmarking Business & Information Architecture

Authority

Consultative
Performance Indicators
Business Smarts Communication Project Management Relationship Management

Transactional
Important Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

Copyright 2010, Timothy M. Chester, All Rights Reserved

Transformative

Outcomes

Competencies
Change Advocacy Strategic Planning

Value of Contribution

Competencies
Business Enterprise Knowledge Building Relationships Developing Others Emotional Intelligence Empowering Others

Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships

Competencies Competencies
Accountability Initiative IS Knowledge Problem Solving Teamwork Thoroughness Analytical Thinking Business Process Knowledge Communicating for Results Process Orientation Project Management Openness to Learning

Advisory
Performance Indicators
Analysis Assessment, Measurement, & Benchmarking Business & Information Architecture

Consultative
Performance Indicators
Business Smarts Communication Project Management Relationship Management

Transactional
Important Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

Copyright 2010, Timothy M. Chester, All Rights Reserved

Questions & Survey http://tinyurl.com/tsnlm

Copyright 2011 Timothy M. Chester All Rights Reserved

Survey Results....Thus Far

Copyright 2011 Timothy M. Chester All Rights Reserved

www.accidentialcio.com www.techqual.org accidentalcio@me.com

Copyright 2011 Timothy M. Chester All Rights Reserved