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CGW-P Installation and Operation Manual

Appendix B: CDR Downloader


B.
B.1 Introduction
CDR Downloader is an application designed to download Call Details Recording (CDR) list from
CGW-P and CGW-I systems. A downloaded file is saved as a *.csv file for future maintenance
using compatible software (such as Microsoft Excel).

This release is compatible for CGW-P version 3.xx and


CGW-I version 3.xx firmware.

B.2 Installation
To install the application, insert the supplied CD into the CD-ROM drive. The installation should
start automatically. If the installation procedure does not start, perform the steps as follows:

a. Select StartRun. Run window opens (Figure B-1).

Figure B-1. System Alarms Screen

b. Click Browse. A standard browser window opens.

c. Browse to the CDR-Downloader Installation directory and double-click the Setup.exe icon
(Figure B-2). CDR Downloader Setup window appears (Figure B-3).

Figure B-2. Setup.exe Icon

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CGW-P Installation and Operation Manual

Figure B-3. CDR Downloader Setup – Step 1

d. Click Next to proceed. The next setup window appears (Figure B-4), displaying the
default path for installation in Destination Folder area.

Figure B-4. CDR Downloader Setup – Step 2

e. If required, click Browse and select a new destination.

f. Click Next to proceed. The next setup window appears (Figure B-5), displaying the
default name for the program.

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CGW-P Installation and Operation Manual

Figure B-5. CDR Downloader Setup – Step 3

g. If required, type a new name.

h. Click Next to proceed. The next setup window appears (), displaying a message that the
installation procedure is complete.

Figure B-6. CDR Downloader Setup – Step 4

i. Click Finish to confirm. The window closes and the CDR Downloader application is
ready for operation.

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CGW-P Installation and Operation Manual

B.3 System Operation


To initialize the application, select StartProgramsCDR Downloader <version>CDR
Downloader. CDR Downloader window opens (Figure B-7). This is the main window through
which you will perform all system operations.

Figure B-7. CDR Downloader Window

Only one instance of the application can be open at a


time.

It is recommended to create a shortcut to the desktop


for this application simply by dragging it to the desktop
while holding down the Ctrl key.

The system supports the following operations:

Adding a device to the list (see Paragraph B.3.1).

Direct download of a CDR file (see Paragraph B.3.2).

Downloading CDR files according to a scheduling scheme (see Paragraph B.3.3).

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CGW-P Installation and Operation Manual

B.3.1 Adding a Device to the List


To add a device to the list, click Add device. Device details window opens (Figure B-8).

Figure B-8. Device Details Window

Fill the fields as follows:

a. Device Name (mandatory) – a descriptive device name. Legal entries: Up to 20


alphanumeric characters (do not use the following characters: \ / : * ? " < > |). The file
name prefix of saved CDR files will correspond to this field.

b. Location\Notes (optional) – free text of up to 50 characters specifying cellular gateway


location and/or notes.

c. Representative Name (optional) – free text of up to 20 characters specifying contact


person’s name responsible for the specified cellular gateway.

d. Representative Phone (optional) – free text of up to 20 characters specifying the contact


person’s phone number.

e. Device Version – the firmware number of the target cellular gateway. Legal entries – digits
0…9 only. Format: X.XX (currently only versions 3.XX & 3.XX are supported).

f. Device Password (mandatory) – the administrator password of the target cellular gateway.
Default: 1234.

g. CGW-P and CGW-I radio buttons – determine the type of the target cellular gateway.

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CGW-P Installation and Operation Manual

h. Modem Phone number, IP Address and Com Port radio buttons select the PC device
used to connect to the cellular gateway. Irrelevant fields shall be grayed according to
selection.

i. Modem Phone number filed – active when Modem Phone number radio button is
selected. Displays the phone number to be dialed by a selected modem in order to
establish modem connection with cellular gateway remote modem (modem supplied with
gateway with preinstalled parameters).

j. Modem combo-box – active when Modem Phone number radio button is selected.
Contains a list of modems (internal and external) used to connect to a remote cellular
gateway. Allocate modems according to connected account phone networks and traffic
(expected usage for availability considerations). If a required modem is not on the list, click
the adjacent Update Modems List button. If the modem still does not appear, reinstall the
driver.

k. IP Address field – active when IP Address radio button is selected. Enter the target
cellular gateway host IP address (gateway should be connected and configured to a
network with an open route to PC with specified port not blocked anywhere within the
route). Parameter format XXX.XXX.XXX.XXX (XXX – 000..255).

l. Port number field – active when IP Address radio button is selected. TCP/UDP port used
for establishing connection between CDR Downloader and target cellular gateway using
TCP/IP based LAN connection. Default: 10250).

m. Com Port combo-box – select a COM port with serial cable directly connected to cellular
gateway RS-232 port (you may choose COM1 through COM8 of your computer, although it
is possible that some ports may not be present, as a provision for USB serial adaptors usage
that could be temporarily disconnected). When setting a schedule to device connected via a
removable COM port, verify that actual COM port assignment corresponds to allocated COM
port).

n. Click OK to confirm the creation of the new device account. The new device appears in the
Device Name pane.

The Device Name pane can contain up to 15


devices.

B.3.2 Direct Download of a CDR File


To download a CDR file directly from the target cellular gateway, perform the steps as follows:
a. Select a target gateway in the Device name pane.

b. Click Get CDR Now. Get CDR Now window opens (Figure B-9), displaying the path where
the file will be saved (default). If required, click Browse and change this path.

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CGW-P Installation and Operation Manual

Figure B-9. Get CDR Now Window

c. Click OK. Display returns to the main screen. Downloading session information is indicated
as displayed in Figure B-10. When connection session is completed, main screen will show
the last connection status and downloaded file will be saved on the PC (if successful). The
name of the downloaded file is always appended by the download time suffix (including
date, minute resolution, hours in a 24-hour format), except for the csv extension.

Figure B-10. Connection Session Status

If a CDR file is successfully downloaded, CDR


list in the cellular gateway will be erased.

If scheduled downloads are active or queued,


downloading from selected device shall
commence after queued downloads are
completed.

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CGW-P Installation and Operation Manual

B.3.3 Downloading CDR Files According to a Scheduling


Scheme
To download a CDR file according to a scheduled scheme, perform the steps as follows:

a. Select a target gateway in the Device name pane.

b. Click Set Schedule. Schedule details window opens (Figure B-11). Device Name field
displays the name of the device as previously defined in the Device details window (Figure
B-8).

Figure B-11. Schedule Details Window

c. Download to path field displays the default path for saving the file. If required, click
Browse and change the path. For improved file management, it is possible to specify a
different path for the files of each cellular gateway.

d. To manage the disk quota, select the Limit folder size to checkbox and enter a value in
the adjacent field to specify the maximal folder size in megabytes. This situation is
considered erroneous (quota error). CDR records are not deleted from cellular gateway.

e. Select a radio button to set the scheduling parameters. The available options are:

No schedule – scheduling mode is disabled. To download files use the direct


method (Paragraph B.3.2).

Fixed day in a month – set the schedule for a certain time of day on a fixed day of
month, e.g. on the 15th of each month at 21:30 hours. Legal value for dates: 1 to
28. When set so, download will take place under the following conditions:

- The scheduled time has come, and last download was at least 24 hours ago.

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CGW-P Installation and Operation Manual

- More than a month has passed since the last download.

- Last download has failed (less than three times).

Every <value> days – set a value to specify a fixed interval of days and specify the
required time, e.g. every 3 days at 21:30 hours. Legal values: 1 to 99. When set so,
download will take place under the following conditions:

- New schedule.

- More than X days (X * 24 hours) have passed since last download.

- Last download has failed (less than three times).

Scheduled downloads will be skipped and re-scheduled


for the next day if due to failed downloads or other
previously queued downloads the time lapsed exceeded
the No longer than time limit (if set).

Every <value> hours – set a value to specify a fixed interval of hours, e.g. every 15
hours. Legal values: 1 to 23. When set so, download will take place under the
following conditions:

- New schedule.

- More than X hours have passed since last download.

- Last download has failed (less than three times).

If the CDR file was successfully


downloaded, the CDR list in the cellular
gateway will be erased.

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CGW-P Installation and Operation Manual

B.4 Graphical User's Interface

B.4.1 Color Legend


The Device Name pane displays a list of devices. On the left of each device name appears an
icon, the color of which indicates the device status according to the following legend:

White No schedule has been set for the device.


Yellow A schedule has been set for the device.
Bright Currently processing CDR download from device.
green
Dark green A scheduled download is now queued for download.
Red Communication problems have occurred during the
download process.

Figure B-12. Device Name Pane – Icon Color

To view device/schedule/last download information,


select the relevant gateway in the Device Name pane.

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CGW-P Installation and Operation Manual

B.4.2 Status Bar Messages


The status bar displays status messages and error codes as detailed in the following table:

Message Description
Downloading now Download is currently processed
Successful Last download was successful
Waiting for download Download is queued
900 Successful
901 No local modem was found
902 No dial tone
903 No answer from remote modem
904 Busy tone
905 Failed to create socket
906 Failed to connect
907 Failed to open communication port
908 Failed to communicate - the system is busy
909 Wrong Version
910 Wrong Password
911 Time out
912 Folder reached it's size limit
913 No space on PC
914 Failed to delete records
915 Failed to save the file
916 Failed to create the file
917 Communication error
918 Failed to communicate - system setup not active
919 Failed to initiate programming mode
920 Failed to read records from the system
921 Wrong device type
950 Failed due to immediate termination by the user

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CGW-P Installation and Operation Manual

B.5 Application Shutdown


To shut down the CDR Downloader application, right-click the application icon in the tray bar
and select Shutdown CDR Downloader from pop-up menu and confirm shutdown in the
dialog box. The shutdown process may take up to three minutes.

Clicking the icon in the top right corner of the


application window does not close the application! It is
minimized, while scheduled downloads continue in the
background.

If download is in progress or there are queued downloads, a shutdown confirmation dialog box
opens
(Figure B-13). Perform the following:

Click Yes to shut down.

Click No to allow the download process to finish and then shut down. The application
enables downloads to proceed for another 30 minutes only, at the end of which it
terminates. Downloads terminated prematurely due to shutdown receive the status of
Failed due to immediate termination by the user and will be instantly queued for
download once the application is re-opened.

Figure B-13. Shutdown Confirmation

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