2011

Organization-wide Team Culture Building

Edwin C. Ebreo President exeQserve, Corporation 8933199 09189399294 ecebreo@exeQserve.com www.exeQserve.com

About Edwin Ebreo

Edwin C. Ebreo is the founder and President of ExeQserve, Corporation, an HR Solutions Company. He is also the companys head consultant for Organization Development and Human Resource Development. Prior to establishing ExeQserve, Ed worked as HR Director/Manager for CheQ Systems, a Software Quality Engineering Company, Athena E-Services Group of Companies, a BPO company and PET Plans, a pre-need company that had a diverse number subsidiaries that Ed was tasked to manage. During his stint with these companies, Ed was able to develop his expertise in managing the HR Department as a shared resource among groups of companies, handling no less than three companies at a time. He was also Head of Training for SPI Technologies, one of the largest and pioneering BPO companies in the Philippines. He also headed the training department of Philippine Seven Corporation, the local licensee of the 7-Eleven chain of convenience stores. He started working as a freelance Human resource and Organization Development Consultant on weekends at the early age of 28. He finally left full time HR Management practice 5 years ago to concentrate on consulting. He eventually setup ExeQserve Corporation in 2007 to cater to his growing clientele. His 15 years of experience helps Ed appreciate organizations and people from various industries and help them achieve their full potential through training and other HR-related interventions. As a Human Resource Management and Organization Development Consultant, Ed has helped several companies and on government agencies establish their HR and OD Strategies. Ed has also designed and facilitated training on the following skills; leadership and management; coaching; performance management; customer service; creativity and innovation; presentation skills; time management; personal effectiveness; visioning; assertive communication; HR Management for line Managers; problem solving and decision making; managing meeting; change management; selling; team building; strategic planning and trainers training. He continues to customize programs to meet the unique needs of organizations. Ed is a passionate public speaker. He is an active member of Toastmasters Club with a norm of Advanced Communicator Silver. As a Toastmaster, he has helped establish clubs and mentored members to achieve their full potentials as public speakers and leaders. As a consummate HR Professional, Ed has offered free advice on career, human resource management, leadership and other topics through his popular blog Anything HR by Ed (http://anythinghr.blogspot.com) and Pinoy Career Coach (http://pinoycareercoach.blogspot.com) Ed took up Mass Communication at New Era University and has completed various training programs that helped him develop his competence in leading and training. His most important education is his experience as human resource development professional helping companies achieve their full potential through their people.

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ecebreo@exeQserve.com (632)8933199 or (63918)9399294

You may ask Ed for his CV detailing his career background and the number of courses and clients he already has.

Our Methodology
We offer more than training
We offer you five reasons to avail of our service. 1. Customization we are eager to know more about your company and the target participants in order to enhance the accuracy of our program in addressing your employees real needs. 2. Preparation We believe that training and change go hand-in-hand. We prepare our participants for training by giving them a briefing and helping them prepare for the requirements of the training. Because of this approach, our participants are ready to jump in with both feet when they attend our training. 3. Engaging workshops We make sure that our courses are highly interactive. We employ the most interactive activities to help participants be more engaged and focused on learning. 4. Post-training report During our workshops, our facilitators carefully observe the behaviors of our participants and take notes of possible issues and challenges that may get in the way of application of learning. We also observe participants for demonstration of leadership, creativity and communication skills. These, together with the many outputs of the program are organized into a report together with our recommendations for next steps. This helps our clients keep tab of the participants learning and follow through. 5. Follow through session We offer a half-day session meeting with the participants one month after the session to find out how they applied the learning and what additional help they need so they can be more effective in their jobs.

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ecebreo@exeQserve.com (632)8933199 or (63918)9399294

Organization-Wide Team Culture Building

The Way Forward
More than its well established brand, the success of a team in achieving its full potential is dependent on its ability to work effectively as a team.

In a bestselling book called The Five Dysfunctions of a Team, Author and Organization Development Consultant Patrick Lencioni wrote: Not finance, not strategy, not technology. It is teamwork that remains the ultimate competitive advantage both because it is so powerful and so rare. It has been said that if a company can get all its employees rowing towards one direction, there is no reason why that company cant reach its rightful destination. Rowing towards one direction however, is close to impossible because teams are made up of people who are imperfect, fallible and teams are inherently dysfunctional. In many organizations, politics and confusion are more the rule rather than the exception. Fortunately for us, the dysfunctions that hinder teams from working effectively together have been identified and found to be curable. Lencioni recommends that the following team fundamentals be pursued to help the team succeed: Fundamental #1: Build Trust Highly effective teams work in an environment where trust is strong. It happens when expectations are clear, communications are unhampered and the environment encourages expression of ideas, opinions and feelings. Fundamental #2: Mastering Conflicts In teams where expression of ideas is encouraged, conflict or contrasting opinions are likely to happen. Establishing norms that allow people to communicate honestly and yet respectfully creates an environment where problems are easily identified and solutions are presented without any damage to relationships. Fundamental #3: Strengthen Commitment www.exeqserve.com ecebreo@exeQserve.com (632)8933199 or (63918)9399294

Two factors are important in establishing strong commitment; buy-in and clarity. Buy in is the ability to RESPECT and align with a management decision whether or not you agree with it initially. Achieving clarity reflects on a team members ability to manifest behaviors that align with team decisions. Fundamental #4: Build Accountability Successful teams have DISCIPLINE. They do not allow mediocrity to creep in to the organization. Individuals in the team ensures that everyone is doing his/her utmost for the team by keeping their promises, giving support and calling peoples attention when they demonstrate behaviors that are counterproductive to team. Fundamental #5: Focus on Results A team is able to set a goal for the whole organization and then rally the whole team towards achieving it. They feel the agony of defeat and celebrate success with much gusto. Because team members are accountable, committed, demonstrate open communication and trust the team to do its best. They are able to harness the teams full ability to deliver the goods. Lencioni shared some formula for building these fundamentals. ExeQserve consultants studied the formula and successfully applied them to a number of companies who now enjoy stronger trust, productive collaboration, commitment, accountability and focus on results. The formula is not a training session but an intervention to help members of a team work more effectively together. This is the same intervention that we propose to facilitate for the team Striving to create a functional, cohesive team is one of the few remaining competitive advantages available to any organization looking for a powerful point of differentiation. High Performance Teams get more accomplished in less time than other teams because they avoid wasting time on the wrong issues and revisiting the same topics again and again. They also make higher quality decisions and stick to those decisions by eliminating politics and confusion among themselves and the people they lead. Finally, functional teams keep their best employees longer because "A" players rarely leave organizations where they are part of, or being lead by, a cohesive team.

The Framework
The whole program is divided into four major segments: 1. Pre-workshop activities a. Reading of the Five Dysfunctions of a Team book by the Management Team b. Managers will take the MBTI or DISC personality test which will be used during the session. c. Administration of the Five Dysfunctions Test to determine the current team climate. d. Further customization based on the result of the climate survey. 2. 2-day Management Teambuilding a. The intention of this workshop is to prepare the management team to lead in a new team environment. The management team members need to recognize that they are part www.exeqserve.com ecebreo@exeQserve.com (632)8933199 or (63918)9399294

of the management team first and leaders of their respective sub-teams second. b. By the end of the two-day session, the team would have agreed on a number of norms intended to build cohesiveness and commitment among them that they can use as basis for aligning their respective sub-teams. 3. 2-day Organization-wide Teambuilding a. This high energy two-day workshop is designed to help the leaders work with their respective sub-teams in aligning themselves with the bigger organizational goals and values b. It follows the same framework as the first 2-day workshop except that we will use different SLEs that cater to larger groups. 4. Post Workshop and Follow-through a. The Teambuilding Facilitators shall submit a comprehensive report detailing the following: i. Highlights of the workshop ii. Activity outputs and norms iii. Our observations iv. Recommendations for follow through b. Follow-through sessions that the Leadership may opt to facilitate themselves or have our facilitators coach for a number of sessions.

2-Day Management Team Building Outline

Objectives: Identify the five fundamentals necessary for team effectiveness Improve trust among team members Use productive conflict to enhance teamwork Achieve commitment on thematic goals and categorical objectives Create a culture of accountability Gauge ongoing success against its goals. Time 2 hours Activity Overview and Assessment Overview of the five dysfunctions of teams Review of climate survey report Fundamental # 1: Building Trust SLE: Landmines Personal Histories Exercise Behavioral Profile Exercise Trust Review Objectives Identify the five values necessary for team effectiveness Improve trust among team members Know each other in a deeper sense to foster better understanding and trust Establish trust building norms

4 to 5 hours

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ecebreo@exeQserve.com (632)8933199 or (63918)9399294

2 hours

Fundamental # 2 Mastering Conflict SLE: Blind Polygon Conflict Profiling Conflict Norming Conflict Resolution Obstacles

2 hours (depending on team dynamics)

Fundamental # 3: Achieving Commitment SLE: Footprints in the Sand Commitment Clarification Cascading Communication Establishing a Thematic Goal Exercise Rules of Engagement Fundamental # 4: Embracing Accountability Team effectiveness exercise Fundamental # 5: Focusing on Results SLE: Card Sorting Establishment of a Team Scoreboard Wrap up and Follow-up Strategies for Overcoming the Five Dysfunctions Cascading Communication Agreement Personal Commitments Closing Statement

Use productive conflict to enhance teamwork Know each one deals with conflict and make necessary adjustments in styles Establish rules of engagement in dealing with conflict situations Achieve commitment on thematic goals and categorical objectives Establish rules of engagement for meetings and other forms of team interaction Create a culture of accountability Establish norms for dealing with performance issues Gauge on-going success against team goals Ensure follow-through of agreed upon action

2 to 3 hours

1 hour

1 hour

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ecebreo@exeQserve.com (632)8933199 or (63918)9399294

2-Day Organization-wide Team Building

Time Day 1 9:00 to 10:00 Activity Introduction Ice Breaker: Lovely Confusion Leveling of expectations Presentation of the teambuilding framework Defining teamwork SLE: Helium Stick Fundamental # 1: Building Trust Understanding the nature of trust SLE: Landmines A Quick Team Profiling activity Trust building workshop Fundamental # 2 Improving Communication 2 Kinds of conflicts: Productive and Destructive Managing conflicts SLE: Traffic Jam/ Handshake challenge Conflict Profiling Rules for collaborating

Objectives Know the administrative details of the workshop Level expectations Appreciate the concept of teamwork Improve trust among team members Know each other in a deeper sense to foster better understanding and trust Establish trust building norms

11:00 to 12:00 1:00 to 2:00

2:00 to 5:00

Day 2 8:30 to 2:00

3 Fundamentals: Strengthening Commitment, Embracing Accountability and Focusing on Results (all outdoor activities) Spider Web Boat Building and racing Team IQ Game Leaking Drum Building the Team Rules of Engagement Committing to a common goal Team effectiveness Exercise Creating team success milestones

Use productive conflict to enhance teamwork Apply assertive communication in team interactions Know how each one deals with conflict and make necessary adjustments in styles Establish rules of engagement in dealing with conflict situations and team collaboration activities Identify individual and team behaviors that manifest commitment, accountability for performance and behavior and focusing on results

2:00 to 5:00

Create a culture of accountability Establish norms for dealing with performance issues Gauge on-going success against team goals

www.exeqserve.com

ecebreo@exeQserve.com (632)8933199 or (63918)9399294