Constance E.

Miller, BSN, RN
Seven Fields, PA 16046

Residence: Cellular: Email: Public URL:

724-776-8096 724-816-5375 connim825@yahoo.com http://www.linkedin.com/in/constanceemiller

QUALIFICATION SUMMARY

Empowering Healthcare Change Agent with cross-functional expertise including: Clinical Services Directorship/Management, Policy Design & Development, Strategic Planning, Human Resources, and Quality Control/Quality Assurance. 20-plus years of leadership experience in clinical and administrative innovations Expertise in training, coaching, and motivating healthcare professionals Track-record of improving work cultures and establishing a consensus Leads by example; sees the big picture; always drives improvement Excellent interpersonal communication skills, including group presentations BSN - Duquesne University (GPA: 3.8); RN #230599L, exp. 10/31/11 Applied Knowledge & Demonstrated Strengths Fosters changes in work culture Building staff/peer relationships Liaison activities across groups Orchestrates complex changes Utilizing metrics to drive quality Increasing cost visibility/awareness Extensive knowledge of insurance/billing Excellent time management; well organized Proactively assessing strategic risks Facilitating academic medical programs

SOFTWARE KNOWLEDGE

MS Office (Word, Excel, PowerPoint) ... Signature Scheduling ... Signature Billing Invision ... Prism Management ... Prism Performance Management ... SARS EPSI ... Athena ... Database Management ... Internet Research

PROFESSIONAL EXPERIENCE

Allegheny General Hospital Pittsburgh, PA 1985-2011 Internationally recognized 661-bed, academic medical center, offering a wide array of medical and surgery services; rated as a Top 100 Hospital
Administrative Director - Women & Children's Health Services 1999-2011 Provided administrative support to the Departments of Obstetrics/Gynecology and Pediatrics through the associated chairman and medical staff. Collaborated with the Physician Chairmen, Physician Directors, Physician Staff and VP of Operations to develop strategies for the Departments. Spearheaded the redesign of systems and processes. Controlled $5 million+ annual budget; sign-off responsibility for annual audits. Supervised and motivated 48 direct reports (Managers and Coordinators) + 200 indirect. Provided council and professional development opportunities. Initiated disciplinary actions and evaluations of job performance for direct reports. Supported managerial staff to respond proactively to healthcare issues. Demonstrated leadership through role modeling staff development, and staff empowerment. Developed, implemented and administered multiple cost centers. Coordinated all services including planning and directing of the clinical staff/patient care. Led department physicians and staff; facilitated all activities (on campus and satellite sites). Created vision and service planning to the departments, including space/program planning. Supported team building and problem solving through continuous quality improvement. Actively participated in professional activities and interdisciplinary/community initiatives. Position reported directly to the VP of Operations. Achievements include, but are not limited to: Developed a unique program of motivation based on new corporate values. Created NCQA and Best Practice Reports that resulted in numerous practices receiving quality bonuses. Maintained productivity in a lean financial environment.

Resume of Constance E. Miller, BSN, RN Page Two

PROFESSIONAL EXPERIENCE

Allegheny General Hospital continued Director - Ambulatory Services 1997-1999 Directed Departments of Pediatrics, Spina Bifida Center, Surgical Ambulatory, and Ophthalmology; Ensured excellent quality reviews through walk-around management. Manager 1996-1997 Pediatric Ambulatory and Spina Bifida Center. Clinical Supervisor 1991-1996 Pediatric Ambulatory. Supervisor 1988-1991 Pre-Admission Testing. Staff Nurse 1985-1988 Pre-Admission Testing. Staff RN University Hospital, Orthopedics/OB-GYN London, Ont. 1983-1984 Charge Nurse Nel-Gor Nursing Home London, Ontario 1982-1983 Staff Nurse AGH - Pediatrics/Young Adult Unit Pittsburgh, PA 1979-1982 Team Development Series Leadership Development Series Team Management Series CQI: Team Member, Team Leader, Team Facilitator Crucial Conversations Boot Camp for Leadership Medical Student Lecture Administrator On Call (responsible for all daily activities for AGH, totaling 1 month/year) Infant Morbidity/Mortality - Member (hospital-based) VHA Community Health Improvement Committee - Member (community-based) Lead Free Pittsburgh - Member (community-based) PRIDE Committee - Member (hospital-based) Health Advisory Board - networking member (community-based) Coordinating Council - Chair (hospital-based) Employee Feedback Process Revision - Member (hospital-based) Policy Review Committee - Member (hospital-based) Pediatric QA - Member (department-based) Obstetrics and Gynecology QA (department-based) Grievance Committee - Chair (hospital-based) Coordinator of the JDF Walk Reading Rainbow Program - Coordinator Operation Kidshot Shots for the Homeless Children's Art Festival - Lead Healthy Start Fairs Women's Expo - Baby Fair TOT TRAX / Immunization Tracking - Coordinator Car Seat Safety Program Think-First Program Buckle-up Program - Coordinator Health Fairs Ob/Gyne Facebook Content - Manager Excellent professional and personal references are available upon request. Interests: Family-oriented Activities ... Golf ... Avid Reader

PROFESSIONAL DEVELOPMENT

PROFESSIONAL COMMITTEES

COMMUNITY OUTREACH

PERSONAL NOTES