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28/10/2011 22:00
s your hotel faced with an ever increasing amount of backlog because it seems there is just not enough staff to go around? Does it seem like there is always something new that comes up and changes the schedule? This is usually the result of weak hotel maintenance planning.
Management goals range from corporate margin expectations to attaining specified levels of efficiency. Some examples include: Meeting capital budget expectations. Achieving 100% on time completion of
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Hotel Maintenance Planning Tips
28/10/2011 22:00
maintenance work orders. Reduce backlog to less than 10% of outstanding work requests. Achieving specified key performance indicators (KPI)s. Reduce document storage and handling costs. Establish standard operating procedures. Eliminate overtime. Have 80% of all work be proactive (inspections, preventive maintenance and repairs). Reduce energy consumption by 15%. Reduce customer complaints (maintenance related) by 30%. Whatever the goals may be, it is important they be defined and be measurable. Once this is accomplished, hotel maintenance managers should then identify the barriers that may stop them from accomplishing their objectives.
automation, spreadsheet based maintenance scheduling, no computerized database of work history as well as poor vendor and document management. In a nutshell, not enough technology. The key to all hotel maintenance planning is the ability to perform work effectively and efficiently while at the same time tracking the work history of all assets. The work history of assets is critical to maintenance planning (this is described below). Once the goals have been determined and the barriers overcome, the next step is to set a course of action in place.
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Hotel Maintenance Planning Tips
28/10/2011 22:00
ding how many times it has had work done, by whom (or vendor), the results, costs, and current condition. This information is then used to make more accurate maintenance scheduling and repair or replace decisions. All information can be obtained from the EAM CMMS. Use the knowledge gained from all prior steps to redefine roles, reset expectations and goals. There is no easy button for more effective maintenance planning. The maintenance planner role is similar to that of a corporate staff person. In order to increase asset management visibility they must assume the authority to make a difference. Good execution of maintenance planning can save a hotel hundreds of thousands to millions of dollars per year. Share with us how maintenance planning is done at your hotel. If you liked this article you may also enjoy reading: hotels, maintenance management, maintenance planning
Stuart Smith is Minteks InBound Marketing Specialist. He works hard at creating compelling content to keep Minteks customers and prospects entertained with relevant information.
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