Life and Annuity Outsourcing Services
Business Process Outsourcing
BPO CORE COMPETENCIES
Acquisition and Conversion Support
New Business Processing
Underwriting Services
Policyholder Services
Call Center Support
Billing and Collections
Claims Processing and Adjudication
Appointments and Licensing
Compensation and Commission
Fund Management and Trading
Accounting and Finance Operations
Management and SLA Reporting
Mail and Publishing Operations
Imaging and Workflow Support
A Swift, Practical Solution
Retain valuable customers. Shed operating costs. Focus on your
core business.
Progressive carriers are seeking creative yet practical ways to fulfill these
classic missions without sacrificing customer service and quality standards.
That’s why carriers rely on CSC’s business process outsourcing (BPO)
services to transform their traditional business models and achieve
measurable results.
CSC’s BPO services encompass all
of the activities needed to launch, Supported Products
convert, implement and administer Term
virtually any type of life and Whole Life
annuity product. Our extensive Interest Sensitive Whole Life
processing expertise coupled with a Universal Life
diversified suite of proven Variable Life
applications enable us to deliver a
Fixed Annuities
tailored solution while leveraging
Variable Annuities
CSC’s vast scale and global
Pre-Need/Final Expense
operation centers.
Disability Income
CSC’s BPO clients are free to focus Accident and Health
on the essential aspects of their
business while harvesting the
customer and asset value of their outsourced blocks. These companies are
realizing greater financial flexibility by turning their static operations into
dynamic ones.
BPO Deployment Models
Decades of experience have shown us that no two outsourcing
engagements are the same. At CSC, we tailor our approach to
accommodate the business objectives, timelines and budgetary
needs of our clients. Whether you are launching a new product,
revitalizing closed block portfolios or growing through
acquisition, CSC’s BPO models ensure a smooth transition
and ongoing world-class operations.
♦ Our Lift and Move model allows carriers to quickly
shed legacy overhead and processing costs without the
need to perform an upfront conversion. This model is
best suited for large blocks that are already running on
one of CSC’s platforms.
♦ Our Convert and Process model is ideal for carriers
seeking to integrate newly acquired or existing books that
are being processed on costly proprietary or vendor legacy
systems. CSC converts the policies to one of our leading
enterprise platforms using stringent due diligence and
conversion methods.
♦ Our Launch and Process model enables carriers to
rapidly launch new products, capitalize on additional
distribution channels or segment specific markets such
as affinity groups.
A Disciplined Approach
CSC’s dedicated, multi-disciplined conversion team has
completed more Managed
than 100 Infrastructure
conversions and transitions over the
past five years. Our time-tested methodology simplifies the
conversion and implementation process and assures minimal
disruption to your existing operations. Automated conversion
programs, balancing procedures and stringent auditing
techniques are used to deliver predictable and accurate data
results. Post production procedures ensure converted policies
are processed accurately in the new BPO environment.
Process Automation
Business process automation is key to maximizing efficiency
and productivity while keeping errors and per-policy costs to
a minimum. CSC’s global BPO network is digitally connected
using advanced workflow, imaging and integrated voice
response technology. Automated Work Distributor (AWD), a
sophisticated business process management tool, digitizes
forms and correspondence and automates the assignment of
tasks, balancing workloads and routing the work to the best-
qualified and available employees, regardless of location. U.S.
customer service calls can be answered by CSC representatives
in Illinois, Texas or South Carolina while back-office

Why Outsource
with CSC?
• Customized approach backed
by industry best practices
• Growth without additional
infrastructure or capital
expenditures
• Faster speed to market with
new offerings
• Lower, more predictable
operational costs
• Access to deep business and
technical expertise
• Controlled and balanced
infusion of global resources
Our Accomplishments
CSC earns clients’ trust everyday by meeting and exceeding service level requirements,
delivering projects on time and on budget, offering creative and innovative solutions to
challenging problems and leveraging our experience to achieve measurable business
results. Here are a few examples of our successes.
Case Study #1:
Converting Closed Blocks into Strategic Assets
This carrier saw an opportunity to transform closed blocks into strategic assets through
a new business model. Since 1995, the carrier has acquired more than 40 blocks of life
business totaling 2.4 million policies. The carrier did not want to commit the full-time
resources needed to execute and maintain the supporting infrastructure and ongoing
policy administration of the acquired blocks. Recognizing that it also did not have the
internal experience to transition these blocks from disparate legacy systems into one
consolidated platform, the carrier sought the expertise of CSC to assist throughout the
administration tasks such as changes in address, policy loans
or surrenders can be routed to CSC resources in South Africa
or India.
Business-based metrics and service level standards ensure
accountability and continuous improvement over time. CSC
has developed an innovative tool, STARS, to define, manage
and communicate service level results against each client’s
defined service agreements. STARS is fully integrated into
CSC’s BPO workflows, allowing personnel to consistently
monitor and report on service level status and initiate
escalation and improvement procedures as necessary.
Advanced features support the modeling of service level
changes prior to implementation, allowing CSC to optimize
business processes without sacrificing quality.
Experience Counts
Gaining experience can be time-consuming and expensive
for you. But CSC’s BPO services have been time-tested for
more than 30 years. CSC’s highly experienced professionals
know what works and what doesn’t. They’ve been inside
hundreds of insurance companies like yours. They
understand how to integrate people, processes and
acquisition cycle—from initial due diligence through
transition to an outsourcing platform and ongoing policy
administration support.
Case Study #2:
The Right Balance of
Speed, Service and Economics
When a top-20 U.S. life insurer executed a reinsurance
agreement on a block of universal life policies, the company
needed to migrate the administration from the ceding
company within six to eight months. The company didn’t
want to rely on the ceding company for administration any
longer than necessary. “We wanted to be confident that the
transition would go smoothly,” says a representative of the
company’s operations department. “We had commitments in
technology to deliver results that provide real business
value to your company.
Many of our employees previously held positions in insurance
companies and have specialized skills in a variety of products,
from traditional life to variable life to variable annuities. Others
have been recruited from securities firms, brokerage firms and
banks, as well as life and annuity industry organizations.
In addition to having deep business process knowledge, our
professionals also have experience with a wide range of life
and annuity systems. They know how to convert policies to
CSC’s systems smoothly and efficiently.
Our BPO centers support a comprehensive suite of CSC
mainframe and midrange solutions that are unmatched in the
life insurance industry. Our clients can choose the best solution
based on their BPO model, product needs and budgets.
For more information about our Life and Annuity
Outsourcing Services, call CSC at 800.345.7672 or send an
e-mail to inforequests@csc.com and refer to Brochure
No. 596.
the reinsurance agreement with the ceding company on
the quality of support we’d provide. So we needed to be
confident that our service levels would be met.”
The firm brought CSC on board, and six months later the
operation went live. CSC handled most of the rollout and
setup activities, including process documentation, working
with the ceding company’s IT staff to understand software
modifications, developing detailed transition plans and
providing ongoing administration of the policies.
CSC gave this insurer the rush delivery it needed to acquire
new blocks of business without placing a strain on internal
resources. Experienced professionals ensured that service
levels were maintained.
Computer Sciences Corporation

Financial Services Group

Suite #100
200 W. Cesar Chavez
Austin, Texas 78701
+1.512.345.5700
+1.800.345.7672

Worldwide CSC Headquarters

The Americas
2100 East Grand Avenue
El Segundo, California 90245
United States
+1.310.615.0311

Europe, Middle East, Africa

The Royal Pavilion
Wellesley Road
Aldershot
Hampshire GU11 1PZ
United Kingdom
+44(0)1252.534000

Australia/New Zealand
26 Talavera Road
Macquarie Park, NSW 2113
Australia
+61(0)2.9034.3000

Asia/Pacific
139 Cecil Street
#08-00 Cecil House
Singapore 069539
Republic of Singapore
+65.6221.9095

About CSC
Computer Sciences Corporation, one of the world’s leading consulting and IT services firms, helps clients in industry and government achieve
strategic and operational results through the use of technology. The company’s success is based on its culture of working collaboratively with
clients to develop innovative technology strategies and solutions that address specific business challenges.

Having guided clients through every major wave of change in information technology since 1959, CSC combines the newest technologies with
its capabilities in consulting, systems design and integration, IT and business process outsourcing, applications software, and Web and application
hosting to meet the individual needs of global corporations and organizations.

About CSC in Financial Services

CSC distinguishes itself through its time-tested ability to plan, build and operate highly reliable, efficient and secure business and IT solutions
for leading financial services firms around the world. To complement its capabilities in consulting, systems integration and outsourcing, CSC
brings financial services industry knowledge and experience, a comprehensive portfolio of financial services application software and an extensive
network of industry and technology partners. More than 10,000 CSC employees are dedicated to serving financial services clients, including
more than 1,500 major banks, insurers, healthcare organizations, and investment management and securities firms.

www.csc.com

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