SALMA AHMED SHAIKH Email: shaikh_salma_78@yahoo.

com Professional Summary Contact No: 07912359278

Salma holds a Master Degree in Computer Application and is a Certified Prince2 2009 Practitioner, with 11+ years experience in Information Technology primarily in Test and Project Management from Inception through to final delivery to the customer. She is well versed with Project Planning, Costing, Estimation, Status Monitoring and Control, Change Management, Release Management, Test Defect Management, Incident Management, Configuration and Process improvement initiatives along with Stakeholder Management. She has a strong experience in Retail, Health, Financial Services and Insurance Business sector and has worked on various assignments for major clients including L&G(UK), IBM(UK), M&S (UK), BT-SPINE (UK), BT LLSP (UK), Aviva Insurance (Asia), Arch (USA), Liberty Mutual (USA), ePolicy Inc (USA). Her lifecycle experience include Waterfall, Prince2 and Agile methodologies including SW-CMM level 5 and P-CMM level 3 implementations to provide a Virtual Extension to its customers. She has contributed significantly to major projects in excess of 500 million budget, including Migration and Major Platform Upgrades, managed on an onshore/offshore model basis where she has liaised with all 80 + team members during the delivery. She has benefits from her vertical skill set and full software lifecycle experience, inc. Test and Defect Management (7yrs), Configuration and Release Management (1yr), Project Management (3yrs) and J2EE Development (9mth). She has strong interpersonal skills, a positive can-do attitude, proven leadership and mentoring skills. She adds particular strength and depth from her ability to communicate with a range of stakeholders on any topic, covering technical detail day to day, right up to providing executive briefings on daily performance and activity tracking. Her willingness to go beyond the boundary of expectation and contribute to a team wherever and whenever she can is also commendable and consistently appreciated at all levels of management. Fire in the Belly for NHS Spine Project in the role of Defect Manager for demonstrating the desire to achieve strategic goal by reducing the defect leakage rate by 75% and Improved Defect Density rate ESU from 0.68 to 0.14 Cheerful Leadership for Aviva Project (team size of 60+) in the role of Junior Project Manager for demonstrating enthusiasm and excellent coordination with the stakeholder. 300 Mastek Equity Shares for demonstration of Performance Value model in the role of Configuration and Release Manager for Liberty Mutual Project (USA) by being very responsive in escalating potential roadblocks and providing viable solution to resolve them which has help in building very strong technical and managerial relationship with Liberty Mutual and has resulted in the client banking on Mastek to partner with them in delivering enterprise application in a cost effective way by leveraging our onshore-offshore Special Mention Award from Panel of Jurors for meeting the delivery commitments minimizing issues and tremendous effort to meet regulatory requirement in the role of Defect Manager for BT Spine (UK). Raise a Toast for Liberty Mutual Project in the role of Configuration and Release Manager for exemplary ownership, unflinching commitment and technical skill to deliver 75000+hrs project on schedule with high quality and within the budgeted cost and revenue fetch over 1 million dollars. Flock of Geese for Arch Project in the role of Developer for exceeding customer expectation, resulting in successful passing of Arch Platform Upgrade Project Audit conducted by Arch Capital Services. Scope of Audit included code reviews and testing of all components to verify consistency with requirement and design. As a Team, we secured 95/100 and delivered the project to UAT on time. Fellowship Award for completing 5 years of association with Mastek Ltd for continued growth and success in different market worldwide. Best of IBM for Major Contribution to the success of the Legal & General Data Center Migration. Skill Set and Certification/Training Skill Set Release Mgmt. Filezilla Smart FTP. Project Planning Microsoft Office Project 2003, EPMO Test and Defect Mgmt. Mercury, Quality Center (version 9.2), Test Director, EPMO, Toad, Load Runner. Risk and Issue Mgmt Clarity, EPMO Configuration Mgmt. VSS, Subversion, CVS on Red Hat Unix / Wincvs, Livelink, Tortoise Technology/Application ANSI C,C++, XML, JAVA, Swing, Struts, JSP, ASP, Visual Basic, Oracle, Front Page, Microsoft Visio and Microsoft Office(Excel, Word, PowerPoint, Outlook) SharePoint, Win-95/98/2000/NT, UNIX, LINUX. Certification and Training Masters Diploma in Information Technology from TATA Unisys Ltd. Professional course in Java from TATA Unisys Ltd. Brain Bench Certified for Java PRINCE2 Foundation and Practitioner 2009 Training on Working With Difficult People Education Qualification

Grade

Masters Degree in Computer Application Graduation (Bachelors of Commerce (Specializing in Accounting and Auditing)

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Career Summary Duration: Jan 2011 todate Role: Programme Defect Manager Client: Legal and General (IBM UK) Team Size: 80

Responsibilities: Define and implement robust Defect Management Process for Data Center Migration Project. Scope includes Shared Services and Infrastructure (lift and shift) from L&G(Kingwood) to IBM(North Harbour). In total 883 servers build (112 Dev Test, 226 Pre-Prod, 545 Prod) which includes P2P, P2V and V2V. About 400 applications platformed on Mainframe, Midrange and Desktop Client. Chair daily triage meetings with the Testing team (L&G, TCS and IBM), Design Architects (IBM), Subject Matter Expert(IBM,TCS), Build Team (TCS and IBM), Network Team(C&W), Access Management Team (IBM) and Desktop Mapping (L&G) to discuss defects progress/ETA. Managed Batch Execution and Defect triage with TCS(BAU) and IBM(OPS) team. Managed defects for different test stream (Infrastructure Verification Testing, Assurance Verification Testing, Functional Testing, Non-Functional Testing, User Acceptance Testing, Performance Testing, Operational Acceptance Testing, Business to Business Testing and Batch Execution Testing) Identify issues and risk to delivery and ensure mitigation plan is in place. Design and Customize Quality Center Interface for Data Center Migration Project Managed all aspect of defect reporting in Data Center Migration Project Upstream and Downstream triage. Established/communicated the defect management process for defect recording, assignment, investigation, updates, reporting and resolution Organised, operated and where necessary provided training for the defect management procedure to the test team and resolution team. Defined and communicated escalation procedures to be followed to progress defect resolution Coordinated and communicated on a timely basis any impact assessment against other DCM Programme testing activity Managed and QA the defect management process in Quality Center. Prioritize defects based on likelihood and impact with business user and service support team for GoLive Event. Run workshop for triage of complex fixes involving several fixer group. Define and Implement Handover Process for outstanding defects to BAU Incident team post migration event. Prepared Defect Trend and Closure Report Conducted Root cause analysis session with resolver group for their respective defects Conducted Lesson Learned session with all parties (TCS, IBM, C&W and L&G) and Implemented Good Practices. Key Achievement: Served as a single point of contact between the TCS and IBM Testing team, L&G UAT Team, L&G PAT Team, IBM Project management, IBM Infrastructure Build team, IBM B2B testing team, C&W Network Team to execute business operations. Manage through to closure a high number of defects fixes (1040) Continuously managed average defect closure SLA to (Critical 0.5, Major 1.3 Medium 5.0, Low 10.0) Faster turn round of defect fixes, which contributed toward successful migration event for Dev Test, Pre-Prod and Production Migration on time adhering to Quality Gate. Manage Migration of Exchange Servers; a total of 10300 mailboxes has been migrated to North Harbor. Manage Migration of AWD Servers (Application Workflow Diagram) which is the main group protection application used By L&G. On Production Cutover day, we processed, re-processed, pushed and shoved a total of 153 defects. We fixed and retested 102 defects, tossed out 13 as absolute crap and were in the process of progressing the other 38 (Severity 3) when we closed down on Prod Cutover Night and handed over to BAU Team (IBM) for raising a remedy ticket. All remaining defects were triage and closed in next 5 days. This was a biggest achievement and has contributed toward the major success of Legal & General Data Center Migration. Duration: Feb 2010 Dec 2010 Client: Marks and Spencer (UK) Role: Defect Manager Team Size: 40+ Responsibilities: End-to-End Defect Management of Incident and testing defects from initiation until resolution. Identify issues and risk to delivery and ensure mitigation plan is in place. Production of Senior Management Reports - metrics on defect raised, resolved, outstanding and age of defect. Refine and implement robust defect management process as per M&S Standards to ensure high quality service. Reviewing all new defects for completeness of content, and appropriateness of priority and severity, ensuring that all necessary information and documentation has been supplied

 Ensuring all defects are allocated a priority commensurate with the urgency with which a solution is required for testing Ensuring all defects are allocated a severity commensurate with their impact on the business, or the ability to carry out testing Ensuring all defects are being dealt with by 'fix' teams according to their priority and severity, chasing progress to achieve project deadlines Chair daily triage meetings with the Suppliers, Release Mgmt, Development Product Managers and Testing team to discuss defects progress/ETA. Run workshop for triage of complex fixes involving several suppliers. Manage Business expectation with regards to UAT Defect Fixes. Prioritize defects based on likelihood and impact with business user and service support team for GoLive. Key Achievement: Served as a single point of contact between the Testing team, UAT Team, OAT Team, Release management, Deployment team, Design authority, Production support and Suppliers (S1, Fujitsu, Cognizant and TCS) to execute business operations. Built effective inter-personal relationships and networks within the team, which contributed towards achieving organizational goals. Manage through to closure a high number of defects fixes (1343) Testing/UAT/OAT/Remedy defects. Revised defect management process to increase efficiency and reduce defect management headcount. Faster turn round of defect fixes, which contributed toward delivering of Solution Pilot, Transition Pilot on time. Duration: Jun 2009 Dec 2009 Role: Project Manager Client: British Telecom - London LSP - NPFIT (UK) Team Size: 20+

Responsibilities: Production and delivery of Enterprise Assurance Communications Plan. Support Programme Manager of Enterprise Assurance in High Level Plans. Ensure plans are created and maintained in Microsoft Project 2003 are adhere to planning standards. Ensure project scope, goals and deliverables are aligned with other work streams and business goals across the organization in liaison with the Programme manager. Create and Maintain Resource Utilization Report Create and maintain all resource information and ensure resource profiles are updated Responsible for delivering weekly Dashboard (Highlight Report) to Head of Integration Service Business Unit Responsible for providing Enterprise Assurance monthly inputs for Programme on a Page Report to CEO Monitor the risks and issues on the project and ensure Mitigation plan are in place. Key Achievement: Served as a single point of contact between the BT Project Team (Size 20+) and other stakeholder (Business Unit) to execute business operations as well as commercial activities. Built effective inter- personal relationships and networks within the team, which contributed towards achieving organizational and team success. Monitor and tracked risk of worth approx 62 million; ensure mitigation strategy are in place and documented. Duration: Jun 2007 May 2009 Role: Defect Manager. Client: British Telecom - NHS Spine CFH (UK) Team Size: 50+

Responsibilities: Provide defect status update to upper management for greater visibility to enable them to keep project on course and draw important conclusion to effectively manage future release timelines. Attend daily triage meetings with the client, Release Mgmt, BT Dev Product Managers, EMT, Dev Directorate and Other Vendors to discuss defects for UK Spine subsystems Liaise with Mastek development and FQT team for all subsystems for all ongoing and pending I&T defects Review Estimation and Cost Sheet provided by development team for Change Request to negotiate the time aspect with BT for delivery. Liaise with BT deployment, BT Test Centre, BT Defect Management, SD Assurance, and CFH etc. Conducted Workshop to understand the pattern of defects and implemented corrective measures on the finding such as Code Profiling, UT/CIT coverage improvement- Mapping requirement to UT & CIT test specs, Pre-RAC Checklists, FQT test case inspection, FQT Automation, FQT-Deployment processes (i.e. ensure guides are correct) Managed Defect Quality Gate for the customer releases. Implemented Good Practice such as a) Scope Register which is used across the current release by all the team with Mastek and BT b) Tracker which has built in Dashboard for easy tracking of all the gives and gets. c) Path2Live scope register which has helped reduce the communication between the teams. Prepared various Reports like Defect Closure report, Defect Metrics, Lesson Learned Report, Challenges Faced Report, Monthly Quality Defect Report for NHS SPINE 2007A, 2008A and 2008B releases.

Key Achievement: Improved Defect Density rate ESU from 0.68 (2008A release) to 0.14 (2008B release) Reduced overall defect leakage rate by 75%. 40% of Test Issues were converted to Change requests resulting into revenue to Mastek. Faster turn round of defect fixes which allowed adoption of weekly MRs. Duration: Feb 2005 Jun 2007 Client: Aviva Insurance (Asia) Role: Jr Project Manager Team Size: 60+ Responsibilities: Support Project Manager for High Level Plans. Prepared Detailed Project Plans. Monitor progress against plan and take action where timescales slip. Monitor the risks and issues on the project and ensure Mitigation plan are in place. Responsible for validation and consolidation of periodic Change Request. Responsible for operating configuration management and release management. Develop and maintain operational training plan Map skills assessments to skills requirements matrixes Monitor and report on training activity and achievement in line with KRA Support Project Manager on the performance appraisals of team members Key Achievement: Served as a single point of contact between the Aviva team (Team Size 60+) and other stakeholder to execute business operations as well as commercial activities. Built effective inter-personal relationships and networks within the team, which contributed towards achieving organizational and team success. Implemented Process as per CMMi Level 5. Duration: Nov 2003 Feb 2005 Client: Liberty Mutual Inc (USA) Role: Configuration and Release Manager. Team Size: 50+ Responsibilities: Defined and implemented Configuration and Release Management Strategy. Setting up the framework for configuration management on Unix System. Periodic configuration status audits and ensures release is audited as per CMMi Level 5 by OPG. Liaise with infrastructure team for repository server backup. Design, develop and implemented detailed release plans for different environment (Delta, Alpha and Beta) and ensure the release plan is implemented according to the schedule time. Responsible for the management of the release pipeline, scheduling and prioritizing release. Define, audit and review of the software development lifecycle and its associated policies, procedures, processes and standards ensuring that they are adhered to by all Stakeholder. Ensuring release process is monitored and reviewed as per CMMi Level 5 for areas requiring improvement as well as delivering on improvement initiatives. Key Achievement: Identify and implemented restoration plan for the CVS Repository Server in 3 hrs incase of any failure. Effectively implemented back-out procedure for release within agreed timescale and to the agreed standards. Effectively implemented Branching and Merging of Code set for Parallel releases. Effectively Design, Develop and Implemented support plan for smooth transition of the release into production. Duration: Mar 2000 Nov 2003 Client: Arch Insurance Group Inc (USA), RCF (India), Lutech (UK) Role: Software Developer / Test Analyst. Team Size: 20+ Responsibilities: Re-factor business classes, screen objects for common UI components and JSPs for ease of maintenance. Responsible for the understanding the specifications, writing test scripts & execution of manual test scripts. Define and executed the Test cases/test scenarios in all phases viz. Integration, Functional, prioritizing them for new build/fix; Regression testing to ensure the stability of the system after enhancement and defect fixing; To participate in QA reviews and audits as required.