SAP Solution Manager Overview

David Houssemand SAP Enterprise Architect, SAP Paris, SAP World Tour 2009

Agenda

1. 2. 3. 4.

Solution Manager presentation overview Value proposition during Design phase Value proposition during Test phase Value proposition during Operation phase

SAP AG 2009. All 2 2008 / Page rights reserved. / Page 2

SAP Solution Manager

to establish an Efficient Application Lifecycle Management

Business Continuity
Business Process Monitoring

Solution Documentation Assistant

Requirements

Aris by IDS Scheer Interface

Service Level Reporting

Optimize

Root Cause Analysis - SMD

Application Management with a Business Process approach

Design

Business Process Hierarchy

System Monitoring

Operate
System Administration

Build & Test

Change Request Management

Test Management Quality Center by HP Interface Business Process Change Analyser

Deploy

Change Request Management

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Business Configuration

Requirement & Build

Process Design
Design

Manage your requirement

Process Reverse Engineering Process Documentation Process Implementation

Access to BPR (Business Process Repository) More than 2500 standard SAP processes Pickup interesting processes Easy to adapt Easy to synchronize with Enterprise Modeling tool (like Aris)

The Business Process Repository accelerates the implementation / documentation of your solution.

Objects synchronized:
SAP Scenarios SAP Processes SAP Process Steps Transactions SAP System Landscape

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Requirements & Design

Process Design
Design

Solution Documentation Assistant

Process Reverse Engineering Process Documentation Process Implementation

Analyse launched transaction Analyse performed customizing Analysis custom developments (used or not) Automatic mapping against SAP standard processes Automatic blueprint generation Adaptation of bus. process hierarchy (by customer)

The Solution Documentation Assistant (SoDocA) provides the customer core business processes and their usages in SAP Solution Manager

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Requirements & Design

Process Design Process Reverse Engineering
Design Business Process Hierarchy (3 levels) Structured documentation (SAP & customer) Transactions / URL Customizing (SPRO)

Business Process Hierarchy

Process Documentation Process Implementation

Test Requirements Training material

The Business Process Hierarchy in Solution Manager allows customer to document with a structured approach their solution.

Benefits
Comprehensible documentation of implemented business process Easier to maintain business process Enable business process change analyser functionalities Starting point for other scenario (BAM, Charm)

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Requirements & Design Change /Release Management (Charm)

Process Design Process Reverse Engineering Process Documentation Process Process Implementation Implementation
Implement Establishment of a standardized change process Each change is materialized by a ticket following a defined process (ITIL based) Establishment of a standardized technical change procedure Each transport request (ABAP or JAVA) is managed by a ticket attached to a release

The Change Request Management scenario (Charm) & Maintenance Optimizer (Mopz) allow customer to track the changes during the entire application lifecycle.

Business Process Champions

Request Business Change

Program Management Office

Application Management

Technical Operations

Benefits
Comprehensible documentation of planned and implemented changes and their ramifications Minimize business disruptions Tracking and auditability Transport sequence automatically managed by the tool

Implement Change Monitor Change Test Change Deploy Change

Sign-off Change
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Test

Management from design to execution

Test requirements Test plan creation
Test
Type of Change New SAP Solution
SAP Solution Update

Test plan execution

Change impact analysis

Business Blueprint

Test Planning System Setup

Test Execution Manual and automated tests

Test Plan: Generation from Business Process Hierarchy (Blueprint)

Manual Tests
SAP Solution Manager

Automated Tests

SAP Solution Manager

SAP Solution Manager

SAP Solution Manager

Test Cases: Definition of manual and automated Test Cases Test Packages: automatic generation of test packages and distribution to testers Execution of manual and automated tests

Business Blueprint

Test Workbench SAP TDMS

Test Workbench

eCATT

Option 1

Option 2 Preferred Option

SAP TAO
SAP Solution Manager

Business Blueprint

HP Quality Center SAP TDMS

HP Quality Center

HP QTP

Test capabilities provided by SAP Solution Manager can be extended by HP Quality Center

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Test

Change Impact Analysis

Test requirements Test plan creation Test plan execution Change impact analysis
Test

Which critical Business Processes will be affected by the planned changes?

Planned software changes SAP Support Packages SAP Enhancement Packages SAP Legal Change Packages Custom Code Customizing changes Business Processes with T-BOM Order to Cash Sales Order code change Delivery Goods Issue UI change Billing Procure to Pay Create PO customizing change

Business Process Change Analyzer

The Business Process Change Analyser (BPCA) allows customer to identify critical business processes affected by planned change events

Identification of business processes affected by software changes

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Operations
System Administration
Operate

System Administration
System Monitoring Service Level Reporting Business Process Monitoring

In the Service Level Agreement the service goals should be defined.

Archiving Background Job Database Management High Availability General System Administration

Not Done Done

In the Operations Manual all the tasks of how to reach this goal should be documented in along with the according responsibilities of the involved parties.

Checking the SAP System Logs Checking Lock Entries Checking ABAP Short Dumps Spool: Check TemSe Jobs: Checking Background Jobs

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Operations
System Administration

System Monitoring
System Monitoring
Operate

Service Level Reporting

Business Process Monitoring

Server Alerts Dialog Alerts Background Alerts Memory Management Alerts

Monitoring should be done to detect the deficiencies as early as possible in order to ensure the correctness and security of the business processes as well as to raise the availability and performance of the system. `
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Operations
System Administration

Service Level Reporting

System Monitoring
Operate Avg. Dialog Response Time Avg. Database Response Time Database Growth System Availablity Database Size Hardware Availability

Service Level Reporting

Business Process Monitoring

Service Level Management means to measure specific system parameters in accordance with Service Level Agreements between two parties, organizational units, or organizations involved in the management and operation of a customers SAP solution. The results should be reported on a regular basis: Service Level Reporting.

12 10 8 6 4 2 0

10 8 40% 30% 5

65%

70% 60% 50% 40% 30% 20% 10% 0%

Label 1 Column 1

Label 2

Label 3 Line 2

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2 n d Y a x is

Y a x is

Operations
System Administration

Business Process Monitoring

System Monitoring Service Level Reporting
Operate

Business Process Monitoring

It comprises detailed procedures for error handling and problem resolution and precise definition of contact persons and escalation paths.
Process Process Alert Alert

Support Message Created

Error Handling

Business Process Monitoring is the proactive and process-oriented monitoring of a companys core business processes.
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Escalation

Cross-Functional

Diagnostics

Incident Handling
Plan Build

End-to-End Reporting
Test

Diagnostics
Operate Optimize

Create Passport
HTTP header: Correlation ID Trace Flags

Activate Trace
HTTP header: Correlation ID Trace Flags

3
HTTP header: Correlation ID Trace Flags

Activate Trace

r ro Er

EP

ECC

Database

Browser

LAN

Presentation Logic

Application Logic

Database

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For more information, visit: http://service.sap.com/solutionmanager http://service.sap.com/e2e http://service.sap.com/testing

Thank you!

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