RAGHAVENDRA B V

Email: raghavendra.b.v@hotmail.com Mobile: 9986511607

CAREER OBJECTIVE:

Being a key team player by accomplishing the objectives that of team which itself an integrated
unit of the company. To build my skills and career while nurturing my duties with utmost
proficiency and high level of merit. To be part of company in its growth and consistent
performance, by building competence and utilizing the skills for required company objectives.

My Credo

Rich experience in Operations Domain for 2 years with respect to various responsibilities,
Functions, Client requirements, Process Handling, with proven track record in Technical and
Client level support.

Good Interpersonal skills, Excellent Communication Skills, Proven Technical and Customer
handling skills on Current Computer Applications. Committed to Excellent Business code of
Conduct, Time Management and Adaptability to higher technologies and fast paced Corporate
Environment.

Dedicated Team Player, Organized, Systematic, Enthusiastic Execution of work both at individual
and Team levels.

EXPERIENCE:

PRIMARY LEVEL SUPPORT- Team OPERATIONS (Since Jan-2007)

Worked as Product Support Team member for PTT and Current Edge Telecom
Products under Sonim Technologies Inc (A pioneer in Mobile IMS and VoIP)
Operations Team with designation as Product Support Engineer.
With high reputation in European and Schengen countries for its Wireless and
Wimax Technology streams likeVoIP and IMS in Mobile Communication.

 Provide assistance to Clients and Enterprise level administrators and facilitate the
activities in non working status of such products.
 Resolve queries pertaining to High end Client (XP-Mobile) and Server application.
 Provide Telephone support and resolving client problems for future generations Telecom
products and Applications required at Enterprise level usage.
 Expertise on MS Products in preparing Reports for Scheduling daily Targets and
assignments to meet up with objectives finalized at Operation’s Director level for
resolving the queries and for the backend information and technological know how for
improvement and adapting to team to high Client satisfaction levels.
EXPERIENCE:

Worked as a Senior Tech-Support Specialist for Notebook and Desktop support for
North American Consumers at HP (Hewlett Packard)
Disputes (July-2006 to December-2006)

 Efficient in handling the team and work towards the progress of Tech-Support
Satisfaction Levels.
 Able to handle the team with different skills and provide further Tech-assistance.
 Register’s consumers dispute complaints with the competency of the product and its
working and provide the necessary product know how.
 Investigates on compliant after taking initial support back up on emails and on calls.
 Follow up the case with Sap supported applications and high end database.
 Resolving the case with Delighted Consumer and client expectations, Meeting high
Revenue Targets with ongoing processes as well.

Worked as Associate for Bulldog-An Internet Service Provider for United Kingdom
and its surrounding limits.(From September 2005-July 2006)
Providing assistance to the net users on upgrading with the best ISP in the UK-Market offering
higher bandwidth and downloads.
Accustomed for maintaining targets on SPH and Quality of the process adhering to global
standards and great level of commitment to be the best among global vendors.

ACHIEVEMENTS:

Awarded as Best Commited Agent for Overall Performance.

Certified Twitan for adhering and completing the necessary Corporate level Training on soft skills
and Business Communication.

Certified to handle HP’s Products with utmost expertise and Technical skills.

Proven Track Records in Revenue Generation and Customer satisfaction levels with high problem
resolution rate in handling products of HP North America’s.

Certified IT Professional under Nasscom’s National Skills Registry adhering to strict IT Business
Code of Conduct in terms of Experience in both IT and enabled industries.
EDUCATION:

College:

M.S.Ramaiah Institute of Technology:

Completed Bachelors in Mechanical Engineering with First Class from 2001-2005.

M.E.S.College of Arts, Commerce and Science:

Completed Pre-University Course with first class from 1999-2001.

NEW PUBLIC HIGH SCHOOL

Completed High School education with First Class Distinction in 1999.

COMPUTER SKILLS:

Proficient in the use of Microsoft Applications such as MS-Word, Excel, Powerpoint.

Programming Languages : C, C++

Operating Systems: Windows 9series, XP, Linux

Professional Courses : AutoCAD 2000, CAD/CAM packages.

PERSONAL DETAILS:

Date of Birth : 12th July 1983.

Martial Status : Single.

Permanent : Raghavendra Nilaya,

Contact Address #854/1, 5th Cross, 4th Main, M.C.Layout,
Vijayanagar, Bangalore - 560040

Contact No : +919986511607, 080-23358520

Languages Known : English, Hindi, Kannada

Extra Curricular Activities : Member of SME (Society of Mechanical Engineers, M.S.R.I.T)

Active Member NSS ( National Service Scheme)