Person specification for a Front Office Supervisor.

Knowledge required: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and S.O.P.s as well as other office procedures and terminology. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar is a must, other languages will be regarded as an asset. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Substantial knowledge of Micros Opera administration system and Microsoft Office programs. Basic knowledge of algebra, calculus, statistics, and their applications. Advanced knowledge of principles and methods for showing, promoting, and selling products or services. Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation. Basic knowledge of economic, accounting principles and practices and ability to analyze collected financial data.

Skills required: Possession of proven supervisory skills in front office. Possession of strong communication and organization skills. Must be computer literate with adequate knowledge in Microsoft Office programs. Advance telephone and correspondence skills. Selling skills. Social perceptiveness. Active listening. Time management. Persuasive. Complex problem analysis and solving.

By Renato Gomez

Ability to: Ability to work under high pressure. Speech clarity and recognition. Written expression and comprehention. Read and interpret information received. Information filtering and organization.

Qualifications and experience: Strong ability to communicate in English effectively in oral as well as written form. Outstanding ability to keep a clean, neat and professional appearance adhering ti standards. Outstanding organizational and interpersonal skills and effectively deal with all business contacts. Great knowledge of property management systems, such as Opera. Strong experience in implementing, developing and evaluating guest service standards. Exceptional ability to maintain proper mental attitude and physical stamina to deal effectively with guests, owners, employees, managements and outside contact while meeting deadlines and working under pressure. Minimum of five years of experience at the front desk in a four star or of higher standard hotel.

Personal Qualities: Professionalism. Smart and groomed appearance. Flexible availability Open to new learning experiences Motivated. A warm and welcoming personality.

By Renato Gomez