What one LEADERSHIP best practice, tip, insight, a quote/wisdom has benefited you that you think other

LEADERS might find useful? Weaskedyoutorespondtothisquestion,consideringsuchthingsday todaypractices,values,favoritequotes,bestadvice,booksetal.These aretheresponsesreceivedfromover400participantsintheirown wordsatWOMENintheLEAD:OurSignificantRolesinaGlobal EconomywithFrancesHesselbeinonWednesdayMarch9,2011. Together,thisisacollectionofknowledgesharedfrompeople representing35countries. 1. "Thestrengthoftheteamiseachindividualmember...thestrengthofeachmemberisthe team."PhilJackson 2. "Celebratethedifferencesandlearntouseeachother'sstrengths.""Behappierby:usingyour resourcestohelpothers,livingalifewithoutregret,andembracinglimitsasawaytoslowdown andgaugeourlife'sprogress." 3. "Chooseajobyoulove,andyouwillneverhavetoworkadayinyourlife." 4. "Cometotheedge"hesaid."No""Come,cometotheedge"hesaid.Theydid.Hepushed.They flew.Appollinaire 5. "Don'taskyourselfwhattheworldneeds.Askyourselfwhatmakesyoucomealive,andthengo dothat.Becausewhattheworldneedsarepeoplewhohavecomealive."HowardThurman, civilrightsactivist,theologian 6. "Everythingcanbetakenfromapersonbutonething:thelastofhumanfreedomstochoose one'sattitudeinanygivensetofcircumstances,tochooseone'sownway."ViktorFrankl 7. "Everythingyouknowiswrong."CheechandChong 8. "Godwillneverentrustuswithanythinghedoesnotexpectustogiveawaybecauseuntilwe begintogiveitawaythegiftwillneverbecomeforus,theblessingheintendedittobe."(David Goodman) 9. "Goodactionsgivestrengthtoourselvesandinspiregoodactionsinothers."Plato 10. "Iamacitizenoftheworld" 11. "Iftherewereeveratimetodare,tomakeadifference,toembarkonsomethingworthdoing,it isnow.Notforanygrandcause,necessarily,butforsomethingthattugsatyourheart, somethingthat'syouraspiration,somethingthat'syourdream." 12. "Ifyouwanttogetsomethingdone,askabusywoman.

13. "Inlifewhatdoesn'tkillyou,makesyoustronger.Mymotherwouldalwaystellmethisever sinceIcanrecall,andithasgottenmethroughthehardestsituationsinmylife.Ithasmademe averygroundedandrealisticpersonthatdoesn'tgiveup. 14. "Itisnotenoughtodoyourbest;youmustknowwhattodo,andthendoyourbest."W. EdwardsDeming 15. "Itisnotsomuchwhatyoudobuthowyoudoit."Mymanager. 16. "It'snothowmuchwegivebuthowmuchloveweputintogiving."MotherTeresa"Ialone cannotchangetheworld,butIcancastastoneacrossthewaterstocreatemanyripples." MotherTeresa"Donotwaitforleaders;doitalone,persontoperson." 17. "Leadershipandlearningareindispensabletoeachother."~JFK 18. "Leavetheworldalittlebetterthanyoufoundit"LordBadenPowell 19. "Liveeachdayasifitwereyourlast,butlearnasifyouwouldliveforever,treatotherpeople thewayyouwanttobetreated 20. "Neverarguewiththeidiot.Peoplewatchingwon'tknowthedifferencebetweenyouandthe idiot."Ilovethatquote! 21. "Seekfirsttounderstand,thentobeunderstood",StephenCovey,followedbythoughtful, consistentcommunication. 22. "StopmebeforeIvolunteeragain."Wecanonlydosomanythingsandbeeffectiveandstay saneasleaders. 23. "Thedesiretochangetheworldispatentandsimple,butitinscribesastorythatisinfinitely complexascomplexastheinterplayoftheeverydaygesturesthatdescribethewaytheworld alreadyworks."SimonLeRoux 24. "Thelastofthehumanfreedomstochooseone'sattitudeinanygivensetofcircumstances" Dr.ViktorFrankl 25. "Therolesthatweplayinthecourseofourliveshavemoretodowithoursuccessesand failuresthanourpersonalhistories."WarrenBennis(2010)memoir:"StillSurprised:AMemoir ofaLifeinLeadership" 26. "Thewisemanknowsthatheknowsnothing."Aristotle 27. "Tobehumanistofindourselvesbehindapurename.DavidKrieger"Putmeaninginevery dayworkandinfluencingpeople 28. "Toleadpeoplewalkbehindthem"LaoTzu,tomethissummarizesaformofleadershipIfindso neededinourglobalsociety. 29. "Toseesmallbeginningsisclearnessofsight"....LaoTzu 30. "Tomorrowisanotherdaysoplanforit!"Notsureifsomeoneelsehassaidthat,butallthe greatleadersIhavebeenfortunatetolearnfromalwaysseemtohaveaplan;thegoalinmind. JohnMaxwell,JohnKotter,OprahWinfreyareafewpeopleIadmire. 31. "Trust,youknowitWhenYouFeelIt.JackWelch.Stayontopofyourgameeachdayand surroundyourselfwithotherknowledgeableleaders. 32. "Understandingandacceptingdiversityenablesustoseethateachofusisneeded.Italso enablesustobegintothinkaboutbeingabandonedtothestrengthsofothers,ofadmittingthat wecannotknowordoeverything."MaxDePree1987ThishelpedinJapan.

33. "Wehaveachoiceeverydayregardingtheattitudewewillembraceforthatday...Wearein chargeofourattitudes."CharlesSwindoll 34. "Wemustbethechangewewishtoseeintheworld"MahatmaGandhi 35. "Whatgotyouhere,won'tgetyouthere"andtheneedtobepresentinyourleadership 36. "Whateveryoucandoordream,beginit.Boldnesshasgenius,powerandmagicinit.Goethe 37. "WhenIwasyoung,myambitionwastobeoneofthepeoplewhomadeadifferenceinthis world.Myhopestillistoleavetheworldalittlebitbetterformyhavingbeenhere.It'sa wonderfullifeandIloveit."JimHenson 38. "WhoDaresToTeachMustNeverCeaseToLearn."Thebook"GoodtoGreat."Alwaysdowhat isright,eveninadversity.Treatallwithrespect.Attheendofthedayoneshouldbeabletolook inthemirrorhavingmadebestdecisionwithtoolsathand. 39. "Youalwaysstartwithideas.Andifyoudon'tstartwithideas,you'llgetlost."FormerSecretary ofStateGeorgeP.Shultz. 40. "Youcan'tletitgettoyou,"waswhatmymotherusetosaytomewhenlifebecamedifficult. Justafewwordsthatletmeknowshewasrootingformeandtohavethecourageofmy convictions. 41. "Youcan'tstealhomewithyourfootonsecondbase."NotsurewhereIreadthis...butlikethe spiritofbeingdaringinaconsideredway. 42. "Yourreachshouldexceedyourgrasp.orwhat'saheavenfor..."RobertBrowning,poet.This translatesintothebusinesspracticeofsettingaspirationalgoalsandstretchingtomaximize yourachievement. 43. ....thisismyquote..."youonlyhave1500emotionalcaloriestospendaday.Youcannotbuy them,borrowthemorbankthem.Howareyougoingtochoosetospendyouremotional caloriestoday?"Icreatedthisquoteanduseitallthetimeincoaching. 44. Don'tworryaboutthingsthathavenothappened.Mostlikelytheywillnothappen.2.My mantraforthisyearis:giveback,showgratitudeandgrowasaperson. 45. Outofadversitycomesopportunity!2.Obstaclesarethefrighteningthingsyouseewhenyou takeyoureyesoffofyourgoals. 46. Usetechnologyasmuchaspossibletoo.Focusonmymaintasksonthejob,Imeanno multitaskingwhenIidentifytoptasksonmyjob. 47. Abestpracticethathasservedmewellasaleaderistotreatothersasadultsandprofessionals. ThisisanimportantaspectofmyteachingstylesinceIteachadultswhoarealsomycolleagues. Myfavoritequoteis"Nevercutthatwhichyoucanuntie." 48. Aleaderissomeonewhohasfollowers. 49. Aleader'semotionsandmoodmatter.Theypermeatethecultureofagroupandan organization. 50. Becauseeverythingwesayanddoisthelengthandshadowofourownsouls,ourinfluenceis determinedbythequalityofourbeing.byDaleE.Turner. 51. TellmeandIforget.TeachmeandIremember.InvolvemeandIlearn.ChineseProverb:Itis importantasaleadertoallowotherstoactandbecomeinvolved;otherwise,yourknowledge andexamplewillbelostwhenyoucannolongerbethere.

52. Thedaysoldiersstopbringingyoutheirproblemsisthedayyouhavestoppedleadingthem. byGeneralColinPowell. 53. Whenonedoorcloses,anotheropens;butweoftenlooksolongandsoregretfullyuponthe closeddoorthatwedonotseetheonewhichhasopenedforus.AlexanderGrahamBell 54. AbsoluteIntegrityisthebasisofHeroicLeadership.WilliamA.Cohen. 55. Alliances 56. Alwaysbetruetoyourself...ifsomethingdoesn'tfeelauthentic...changeit. 57. AlwaysfollowtheGoldenRule,anddonotbeeasytofool. 58. Alwayskeepalistoftodo's,prioritiesandtasksthatneedaccomplished.Reviewoftenand makechangesasneededbutusethelistforcompletionoftasks,assignments,etc. 59. Alwayslooktohirepeoplebetterthanyou.Youwilladvancebecauseofyourhiringpractices andconfidence. 60. Alwaysparticipateactivelywhentheteamisinarushorinadelicateposition.Bealways accessible.Standupforyourteam. 61. AlwaysstartwithbeingclearaboutwhatIwanttocreatesettingfocusedintentions 62. Alwaystrytoapproachyourworkwithasenseofoptimismandassumethebestinothers.Try toseethingsfromotherpointsofviewandmakearealefforttoknowwhatotherpointsofview are.Encouragediscussionandappropriatedissent. 63. AppreciativeInquirychangedtheentireatmosphereofateammadeupoffeds,contractors, serviceproviders,etc.Itisoneofthemostpowerfultechniquesofourday. 64. AsaleaderIhavelearnedtodelegatethetask,nottheprocesstosomeone.Beingsaid,itis importanttofollowuponthetasksprogressregularlyandaskifassistanceisneeded.Thereisa temptationtointerferewiththeprocessifitisdifferentfro 65. Asaleaderyousettheculturethroughwhatyousay,howyousayit,andmostimportantlythe actionsyoutake.Bethoughtful/mindful/deliberateinthecultureyouaresetting.Asincere commitmenttocaringforyourselfandothersinkey. 66. AsIlearnedfromFrancesHesselbeinattheGlobalLeadershipSummit,"Toserveistolive."I've discoveredthatyoulearnmorebysurroundingyourselfwithagroupofindividualsthathold similarvalues,butarealsodiverseintheirownways. 67. Assoonaspossible,developthefollowingskills:Speakwithconfidence,learnhowtoinfluence otherswell,alwayshaveanagendawhenyouhaveopportunitytospeaktoworkrelated individualsandnetworkoutsideyourgroup.Measureyourprogress. 68. Askquestionsandlistenfirst. 69. Askingmyself"Whatisinthebestinterestofthechildrenweserveandwhatistherightthingto do?"AquoteIuseevenasanemailsignatureisonefromFrancesThebottomline:changing lives,healingandunifying,buildingthehealthy..... 70. Attempttolearnsomethingneweveryday. 71. Awarenessofthebreath,connectingourhearts.Meditationpractice,contactwiththewisdom ofGod.GandhiBecomethechange,youwanttoseeintheworldLevine,Embracingthe BelovedTamiSimonEditorsPickRobertoKaplan*sEyecode 72. Basicmanagingandleveragingglobalrelationships 73. Beaguidinglightasotherstravelthroughthewatersoflife. 4

74. Beauthentic. 75. Beawareofthegreateramountofchangesoccurringtoputthemtogether, 76. Beclearabout:sourcesofstrength,howhighandfaryouwanttogo,howyouwanttodesign yourlifeandwhatcontributionyoupersonallywanttomaketotheworld. 77. Beenthusiastic. 78. Befearless. 79. Befullypresenttoyourselfanddropthefalseselfthatfeelsitmust"be"somebody.You alreadyare. 80. Begentlewithyourself 81. Behappyinyourownskin.Whenthishappensyoustandtallerandactmorecredibly. Reflectingonourselvesaslearnersandleadersandconsideringoureffectonothersare foundational. 82. Beintentional.Anideaimaginedmayneverseethelightofday,butanideawrittendowncan launchyourjourney. 83. Beopen 84. BesinceretoyourselfandothersNothingwillfail. 85. BetheChangeyouwanttoeffect 86. Bethechangeyouwanttosee 87. BethechangeyouwanttoseeintheWorldGandhi 88. Betheleaderyouwouldwanttofollow 89. Bewillingtoslowdown,stepbackfromthesituationandbreathe,think,reflectthenact. 90. Beyourself 91. Beingauthentic 92. Beinggenuinelyinterestedinotherpeople'swellbeing 93. BeingHonestandUpfront. 94. beinglessselfcenteredandegocentered 95. Beingsuccessfulstartswithbeingabletoseewhenintentionandopportunitymeet. 96. BeingwillingtoberespondtotheunderlyingmetamessagessothattheeffectofwhatIsayand docorrespondtowhoIamwith...andmindfulchangetakesplace. 97. Beingwillingtolistentoothers,butultimatelymakingadecision. 98. Believinginthebestofpeople 99. BesidesthemodelofleadershipthatFrancesprovides,JoeRost'sviewofleadershipasan "influencerelationship"hasgreatlyinfluencedmythinkingandpracticeaswellasthatofmany ofourstudents(asdescribedinhisbook,"Leadershipforthe21st 100. Bestadvicefigureoutwhatstressesyououtandfindaworkhabittocontrolit.For example,IfoundthatbykeepingmyemailinboxmessagestothosethatIcanseeononepage,I amcomfortablethatIam"incontrol"andIstressless. 101. Bestadvice:BetheChangeyouwanttosee.Taketimeouteverydaytoacknowledge everyonethatcomesacrossyourpathincludingthosewhomightbeloweronthecorporate ladder.Itcreatesapositiveatmospherethatspreadsthroughouttheoffice 102. BestBook"LesMiserables"and"100yearsofsolitude".MadeleineAlbrighthasmany quotesandinterviewsthatareveryinspirationaltowomen. 5

103. BookArtofwar 104. Books:TheoryU,Presence,andTheFifthDiscipline 105. Bridgingcommunicationtechniqueslookingfortheperspectiveandexperiencesofthe receiverandemployingmetaphor/analogytobridgeunderstandingfromthefamiliartothe new. 106. Butfriendshipisprecious;notonlyintheshade,butinthesunshineoflife,andthanks toabenevolentarrangementthegreaterpartoflifeissunshine.(ThomasJefferson)Translated: Oneincreasehealthfullivingthroughfriendships. 107. Characteristhefoundationonwhichallleadershipisbuilt.GeneralMatthewRidgway 108. Charactertrumpsgenius.Itdoesn'tmatterifyou'rethesmartestpersonintheroomif youlackcharacter.Beingkind,generous(ifwhenit'sdifficult),open,trustworthyandbasicallya goodpersonisalwaysmoreimportantthanjustbeingsmart. 109. Consistency 110. CONSITENTLYREMINDYOURSELFANDYOURTEAMOFTHEPURPOSEOFYOURWORK. THEREAREAMILLIONTHINGSTOACCOMPLISHINONEDAYBUTIFFEWOFTHEMCONTRIBUTE TOBRINGINGABOUTREALCHANGE,REORGANIZINGPRIORITIESISAMUST. 111. Continuetogrow&learnneverassumethatyouknowitall.Engageinrespectful dialoguewiththosewhomyouhaveadifferentopinion.Youwilllearnsomething.Youcannot manageeverypersonthesame.Adjusttotheindividualandlisten. 112. Continuetopressonuntilitgetsdone. 113. Continuetostriveforthatbalancebetweenworkandpersonal.Meetinggoals,butyet theemployee(s)feeltheyarebeingconsideredalso. 114. Cultivatinganattitudeofsharingopportunitieswithothers.Helpingotherssucceedhas contributingtomyownsuccessinbothdirectandindirectways. 115. Dailyreminder:desiredoutcome 116. Dailyspiritualreadings. 117. Demonstration. 118. Designthoroughandinclusiveprocessesfordecisionmakingsothatthosemost impactedhaveavoiceandowntheoutcomes 119. Developasupportsystemofotherhighachievingpeoplewhoarewillingtosharebest practices,challenges,failuresandwithwhoyoucanbeaccountable. 120. Diversity=CountPeople+Peoplecount=Pluralismthatmeans,inapluralistic organization,there'saqualitativevaluingofdiversity...buildingonaquantitativereflectionofa diverseorganization. 121. Domorethanbelong:participate.Domorethancare:help.Domorethanbelieve: practice.Domorethanbefair:bekind.Domorethanforgive:forget.Domorethandream: work. 122. Donotgowherethepathmaylead;goinsteadwherethereisnopathandleavea trail."RalphWaldoEmerson 123. DothebestIcando.Liftuptothenextlevel 124. Dountoothers...

125. Documentprocessaswellasdaytodayactions.Thenfollowuptomakesureyouhave executed/delivered. 126. DominiqueWolton,"Communicationiscohabitation."*Wecouldlearnalotfrom crayons...Somearesharp,someareprettyandsomearedull.Somehaveweirdnames,andall aredifferentcolors,buttheyallhavetoliveinthesamebox." 127. Dontbeafraid 128. Don'tbeafraidtofail 129. Don'tcreateyourownboundariesgoforit 130. Don'tcriticize,condemn,orcomplain....andbegenuinelyinterestedinotherpeople. Talkaboutyourownmistakesfirstbeforecriticizingtheotherperson. 131. Don'teverforgetwhereyoustartedasyoumoveforward. 132. Don'tstrivetobeaninterestingperson,butstrivetobeaninterestedperson. paraphrasedfromJimCollins 133. don'tsweatthesmallstuff 134. Dr.SamBetancesaskshisaudienceswithwhomandaboutwhatdoyoutalkaboutat work?Thenheasksabouttheconversationswiththeunderachieveronyourteam.Hisqueries challengedmeasaleadertoreallygettoknowallofmyteammatesbetter. 135. Dreamscreatereality...Ifyoucandreamityoucanbeit. 136. Effectiveleadershipisnotaboutmakingspeechesorbeingliked;leadershipisdefined byresultsnotattributes.PeterDrucker"Managementisdoingthingsright;leadershipisdoing therightthings."PeterDrucker 137. EmotionalIntelligenceEmotionalIQ 138. Empoweryourteam 139. EmpowermentandAccountability 140. Engagepeople 141. Everystrengthhasthepotentialtobecomeaweakness.Iusethisasarealitycheckto helpotherswhowanttobeperfect. 142. Everytimeyoushowyourcourage,itgrows.JulietteGordonLow. 143. Everydayisaschooldaylearn 144. Everyoneinanorganizationneedstoknowthattheymatter;theyareimportanttothe overallsuccessoftheorganization,nomattertheirtitleorcontribution. 145. Exampleisnotthemainthingininfluencingothers,itistheonlything.~Albert Schweitzer 146. Exercisingcourage 147. Faithistakingthefirststepevenwhenyoudon'tseethewholestaircase...MartinLuther KingJr.;plus:'Warsarecreatedwhencommunicationbreaksdown'...MargaretAtwood 148. Favoritequote:"Thegreatestofpenaltiesisbeingruledbyaworseman[orwoman]if oneisnotwillingtoruleoneself."Plato,TheRepublic 149. Favouritemother'squote:Thereisnoworsemanagementoractionthantheonethat isneverdone."Nohaypeorgestionquelaquenosehace" 150. Findawaytoapplytheoryintopractice. 151. Firstofall:selfknowledge. 7

152. Focusontheimportantthingsanddon'tlettheurgentgetintheway 153. Focusonyourstrengths,notyourweaknesses,andfindawaytomaximizethemonthe job. 154. FollowingtheprinciplesofwhatwecallBusinessKarma. 155. Four"ideas"framingmyworkrightnow:ThePacificInstitute'sworkwithhumanand organizationalpotential,Block'sbookCommunityBuilding,MargaretWheatleyCommunity Buildingpractice,Fr.R.Rohr'sbookEverythingBelongsandthebook,TheMediciEffect 156. GeorgeBernardShaw"ThepeoplewhogetoninthisWorldarethepeoplewhogetup andlookforthecircumstancestheywantandiftheycan'tfindthemmakethem" 157. Gettoknowthebusinesssidesothatyoucaneasilymovebetweenbusiness/people issues.Knowthelanguage,challenges,andstrategicthinkingtools.Bewillingtocontinuallyask questionstolearnanddevelop(orfindoutwhatquestionsothersask) 158. Goodlistener 159. GoodtoGreat 160. GoodtoGreatbyJimCollins 161. Greatleadersleadpeopletogreatness 162. Growyourteamsotheycanrealizetheirpotential. 163. Hacerunplananual,ysemanalmenteirlosiguiendo. 164. Haveaneventemperamentandchoosingwhatkindofmoodtobeinmostlypositive andopen. 165. Havefaithinpeople 166. HereisaquoteIuseofteninmycoachingsessionswithlinestaff."Leadershipisnotthe powertodemand;it'sthepowertodiscover".ThisisanongoinginspirationformeasIseemy purposeistounleashthepotentialinothersandleavethemtosoar 167. Here'saquotethatinspiresme:Progressalwaysinvolvesrisks.Youcan'tsteal secondbaseandkeepyourfootonfirst.FrederickB.Wilcox 168. Holdingsteadyinthefaceofhostilityandfear 169. IalwayscreateaDailyGoalTendingList,andIreviewitandthenIprioritizethetop threeitemsandcompletethosefirst.Theproblemwithdailyshorttermgoalsisweoverload ourselvesandinterruptionspreventusfromcompletinganything. 170. Iamalwaysinlearnmode...Ineverpretendtoknoweverythingandamconstantly readingarticles&participatinginonlinetrainingtostayahead 171. IamdeeplytouchedandinspiredbyAuthenticLeadership.Ipracticeandhelpother practicethesame. 172. Icareaboutmyteammembersaspeoplefirst.Ithinkthe"human"sidetoleadershipis averyrare,butcritical,ingredienttobeingagreatleader. 173. Icontinuetobelievethat"it"whateveritis,ispossible. 174. Idontthinkyoucanleadanotherindividualwithoutfirstgaininghisorhertrust.Thatis oneofthemostcrucialcomponentsofbeingasuccessfulleader. 175. Idon'tthinkyoucanleadanyoneelseuntilyouareleadingyourselfwell,whichincludes havingdisciplineinyourlife,exemplifyingtheprinciplesyoubelievein,consistently"being"the personyouwantotherstofollow. 8

176. Ifindallquotes,receiveddailyinmyemail,fromtheLeadertoLeaderInstitute, extremelyusefulandinspiring!Theyareallamazing! 177. IlikeMarshall's"It'snotunderstandingthepracticeofleadershipthatisthechallenge, it'spracticingourunderstandingofleadership." 178. Ilovethebook,"DigYourWellBeforeYourThirsty,"byJimMcKay.Itshowshowyou needtoalwaysbetapingintoyournetwork,sothatwhenyouhaveanemergency,youwillhave peoplethatwillassistyou. 179. ImakeadailytodolistandfollowChaleneJohnsontokeepmeontasktomeetmy goals. 180. Itaketimeeverymorningtoprayandwhenthingsgowrong(whichtheytendtodo moreoftenthannot),ItaketimetobreathintheawesomeloveofGodandsaytomyself,"God isinthedetails.It'sgonnabealright." 181. Ithinkthebesttipwouldbetobehonestineverythingyoudoinlife.Ifyouholdthatas somethingofimportanceotherstrustyouandinturnyourlifeisricher. 182. Iwanttoknowthatmyactionshavemeantsomethingformyself,lovedonesandour community.Leadershipistheartofabouthowtobe,nothowtodo.Thekeyisfewerattempts tobeinterestingandrather,tobemoreinterested. 183. Identifyyourstrengthsandweaknessessoyoucanlead 184. Ifatfirstyoudon'tsucceed,tryagain! 185. Ifcivilizationistosurvive,wemustcultivatethescienceofhumanrelationshipsthe abilityofallpeoples,ofallkinds,tolivetogether,inthesameworldatpeace.FranklinD. Roosevelt 186. Iftheroadbehindyouismoreinterestingthantheroadaheadofyou,youneedtoget toworkdesigningthenextthing 187. Ifyoudon'tlikechangeyou'regoingtolikeirrelevanceevenless~SecretaryEric Shinseki 188. Ifyoudon'tlikesomething,changeit.Ifyoucan'tchangeit,changeyourattitude.Maya Angelou 189. Ifyouractionsinspireotherstodreammore,learnmore,domoreandbecomemore, youarealeader. 190. Ifyouractionsinspireotherstodreammore,learnmore,domoreandbecomemore, youarealeader.~JohnQuincyAdams 191. IfyourdecisionispostedonFacebookorMySpace(orabovethefoldinthelocal newspaper)willyoubeproudofyourdecisionandknowthatitisinthebestinterestof students? 192. Importanceoflistening,servantleadership,importanceofcollaboratingwithand empoweringindividuals.Mygreatestconcernisnotwhetheryouhavefailed,butwhetheryou arecontentwithyourfailure. 193. Incoachingyouhavetobringoutthestrengthsandgoalsofthepersonandconnect thattotheirstatedvalues. 194. Inspectwhatyouexpect 195. InspirationbyDebbeKennedy. 9

196. Insteadofconcentratingontheparticles,looktothespaceforpossibilities.And"dire consequencesaregifts." 197. Intentionality,flexibilityandcustomizationinleadinghavealwaysservedmewell. 198. Itisbettertolightacandlethancursethedarkness 199. Itisnothingnew:Leadershipbestpracticeistoactivelylistenandtofollowthrough. 200. Itmightseemsillybuttheoldphrase"don'tsweatthesmallstuff"Iremindmyselfthis allthetime,andI'mrarelystressedw/myjob. 201. Ittakescouragetogrowupandbecomewhoyoureallyare! 202. It'sallaboutcare,takingcareofoneanother,andrespectTakingrisksandbeing preparedfortheconsequences 203. It'sallabouttherelationships. 204. It'simportanttocommunicatewithpeopleinalanguagetheyunderstand.Forexample, I'msupertechnicalandmycustomerisnot.IfIgiveherupdatesandstatuswithtoomany granulardetails,theinformationbecomesoverwhelmingandthemessagegetslost. 205. It'snevertoolatetobecomethepersonyoumighthavebeen. 206. It'sokayifyoudonotknowalltheanswers.Involveyourteamindevelopingsolutions. 207. Keepyourheaduphighandknowyourstuff. 208. Knowwhoyou'releadingandbetheirleader. 209. knowyourself,knowyourjob,knowyourpeople 210. Knowyourself.Knowyourlimits,yourvalues,whatyoustandfor,andwhoyouare.If youcan'tserveyourselfhowyouaresupposedtoserveothers? 211. Leadbyexample,integrity,motivational,opencommunicator 212. Leadbyexample,workingtryingtomakebettercompaniesforpeople 213. Leadbyexample.ANDperpetualoptimism. 214. LEADBYEXAMPLE;IREALLYBELIEVETHAT 215. Leadbyexampleifyouexpectyourstafftotakeaphonemessage,beabletodoit yourself.Modelthebehavioryouexpectfromyourstaffandhavetheabilitytopersonallydo anythingyouaskofthem. 216. Leadfromthefront....FrancisHesselbein 217. LeaderisaServant(PeterDrucker) 218. Leadersarelearners.Whenyouceasetoapproachlife,eachopportunity,challenge, obstacle,ordifficultpersonasanopportunitytolearnandgrow,youwillceasetobean effectiveleader. 219. Leadersthatsetcleardirectionyetknowhowtounleashthepotentialinpeople, exemplifyapositiveapproachtobusinesschallengepositivemotivateotherstocontributeall theycantotheindividualandcommongoalsandrewardorrecognizeachievements 220. Leadershipasavocation(call),leadingfromthecenter.Balancedleadershipindecision making.Innovativeandexciting"yes...and"approachtocommunitybuilding 221. Leadershipisamatterofhowtobe,nothowtodo. 222. Leadershipisaboutempoweringothers

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223. Leadershipisanongoingdevelopmentinonesselfwithselfawarenesscomesthe abilitytohelpleadothersintheirowndevelopment,growthanddesires,andtoallowpeopleto bethebestthattheyare.Http://london.kijiji.ca/ccarsvehiclesmotorcycles 224. Leadershipispresence! 225. LEADERSHIPISTHECAPACITYTOINFLUENCEOTHERSBYUNLEASHINGTHEIRPOWER ANDPOTENTIALTOIMPACTTHEGREATERGOOD.(KENBLANCHARD) 226. Leadingbyexample,theirhonesty 227. Leadingfromwithincreatingunderstandingthatcomesfromphilosophicalprobing. RussellAckoff:"Wisdombeckonstogiveusunderstandingaboutwhichtherehaspreviously beennounderstanding,andindoingso,goesfarbeyond. 228. Learnandpracticecompassion.ReadThichNhatHahn. 229. Learnasmuchasyoucananddistributeitinawaythatisunderstoodtohelpmakelife better. 230. Learnfromeverysituation,personallyandprofessionally 231. LeavetheorganizationmuchbetterthanwhenIarrive 232. Letthosewho"follow"ownthedestination 233. Listenfirstandwell. 234. Listenmorethanyoutalk 235. Listentobothsides 236. Listentoothersviewpoint 237. Listenwithyoursoul 238. Listen,hear,respectandactupon 239. Listen,listen,listen 240. Listen,listen,listen 241. Listen,observe,letpeoplebeopinionateandgiveadviceonlywhenasked 242. Listening 243. Listeningtotheiremployeesandcolleagues. 244. LISTENING!Onecannotgetanaccuratepictureofanysituationordeterminewhatis needed...bytalking. 245. LivinglifelikeFrancesdoesisjustanamazingtoknowandmakingthechangewe believeinandalsoleadlifeambitiously. 246. Maintainingapositiveattitudeeveninthemostchallengingtimes.Bynotgivinginto negativecomments,events,etc.,youlifttheteamevenwhenitishardtokeepthemfrom sinking. 247. Makesureyouandothers"walkamileintheirshoes."Makesureyouunderstandthe daytodayissuesofyouremployees. 248. Makesureyouarealwaysaddingvalueandmakingthingsbetter. 249. MalcolmGladwell'sbook"BLINK"providesvaluableinsights. 250. ManageyourtimeanddoeverythingwithLOVE. 251. Managementbywalkingaround 252. Managementisdoingthingsright;leadershipisdoingtherightthings.Peter Drucker 11

253. Managersarenotnecessarilyleaders 254. MarshallGoldsmithhelpmore,judgeless 255. Mentoring 256. Mindfulnessandcenteringbeforeenteringanynewconversationorspace 257. Modeltheway 258. Motivateothersbyteachingthemtomotivatethemselves 259. Mycounselingbackgroundhastrainedmethatthingsarenotblackandwhite,that therearetwosidestoeverystoryItrytolistentoeachstaffpersonandhearwhatisbetween thelinesandwhattheyaredealingwithintheirlivesoutsidetheworkplace 260. Myfavoriteinsight(actuallytaughttomebyascriptureschoolleader)isthatthe commandmentGodhasgivenhumanitymostfrequentlyis"fearnot."Whenoneisnotworried, onehaspowerandfreedomtomakechoicesinbusinessandinpersonallife. 261. N/A 262. NA 263. NeverEatAlonePredictablyIrrational 264. Nevergetangry.Whenyoudo,theothersidewins. 265. Nevergiveup 266. Nevermakeexcusesjuststatethefacts 267. Neverprejudgeandalwaystreatothersthewayyouwouldliketobetreated. 268. Neverregretadecisionasitwastherightoneatthetime 269. Neverstopbeingcreativeandcommunicateyourideas. 270. Neverundervaluepeoplescontributionsregardlessofwhatrolestheyplayinkeeping anorganizationhealthy. 271. Never,never,nevergiveup!W.Churchill 272. NoAnswer. 273. Noonecanmakeyoufeelinferiorwithoutyourconsent.EleanorRoosevelt. 274. Nothingisbest,thereisalwaysspaceforimprovement 275. Oneofmyfavoritesayings,"Sticktoitiveness"theabilitytoseeaprojecttotheend 276. Oneofmyfavorite,mostrecentquotesisbyMichaelFrieseninwhichhestates,"A leader'sroleistoseetheenvironmentass/hewishesittobeANDasitis.Aleadermustbe equallyawareoftwomainareas:currentrealityanddesiredfuture". 277. OnepersonreallyCANmakeadifference! 278. OnepieceofadviceIgotwhichhastrulyhelpedwhenImanagetodoitisshutdown emailandfocusontasksathandwithoutdistraction,setasidecertaintimeseachdayforemail andleavetherestofthedaytoDO! 279. Onlyonemaninathousandisaleaderofmentheother999followwomen.Groucho Marx 280. Organisation 281. Organizationisthekeytosuccess.Dreambiganddontletanyonestealyourdream. Weallhavetimesoffailureorbaddays,allowyourselftohavethemthenbrushitoffandget backontrack.

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282. Organizingyourselfisthemostimportantthingyoucandoasyoustartyourday,after praying. 283. Peopleareextraordinaryengagethemandyouwillbesurprisedattheindividualand collectivegeniusthatliesdormantinyourorganization 284. Peopletendtofollowthepersonfirst,thentheideas. 285. PERSEVERANCEandEDUCATION.LearnwhatqualitiesotherGreatWomenpossessand emulatethem.Forgiveyourselfforpastmistakes,learnfromthemandtryagainandagainand again. 286. PeterDrucker's5questionsforleaders 287. Pitchmyvoicelowerwhenspeakinginaroomofmen 288. Planyourworkandworkyourplan,youalreadyboughtintoit,soworkit! 289. PopeJohnPaulllsimplywithhisexampleoflife.IntheGlobalLeadershipProgramin Prague,Ifoundmythreefavoriteauthors:VaclavHavel,PlatoandGandhi.Theseauthorshave inspiredandhavegivenmylifeawholenewdirection! 290. Praiseatleastonedetailofeachdeliverybyateammemberasavaluedcontribution. 291. PresenceProcessbyMichaelBrown.Thecommitmenttothisprocessisthesinglemost importantreasonthatIhavethecouragetoleadquote:"Whenfearknockedandfaith answered,noonewasthere."OldEnglishproverb 292. PrimalLeadership:EmotionalIntelligence(DanialGoldmanbooks) 293. Proverbs29:14("TheMessage"translation)"Leadershipgainsauthorityandrespect whenthevoicelesspooraretreatedfairly." 294. Putinyouremployee'spointofview 295. PutloveinwhatIdo.Beopenedtolearnsomethingneweveryday.Beflexibletoadapt myselftothecircumstances.Behonest.ReflectonwhatIhavetaught,trytoimproveitnext time.Askcolleaguesforfeedback;donotbeafraidofcriticism. 296. QuotefromAndyStanleyNorthPointCommunityChurch,Alpharetta,GA:"Consider themostgenerousexplanationforanother'sbehavior,andbelievethat."KenBlanchard:Find peopledoingthingsright! 297. Readsomethingaboutleadershipalmosteverydaysubscribetonewslettersandblogs. 298. Readingstrongwomenleaders'storiesandwatchingcurrentwomenleadersbe successfulintheircareers. Reapwhatyousow...Itgoesaround,itcomesaround. 299. 300. Reciprocity:Whenyouthinkaboutthethingsthathavetrulyimpactedyourcareer,it mostoftencomesdowntoapersonorpersonswhotookyouundertheirwingandgaveyoua chance.Dothisforsomeoneelse. 301. Reflectionandmedication. 302. Religion 303. Rememberthatyouaretheretoserve.Don'ttakeconflictspersonally. 304. Repetition.Ifyoudon'tgetresults,keeptryinginadifferentmodes. 305. Respectfullyandsincerelylistentoothers. 306. Rolemodelfromvariousareas.

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307. Seeit,Ownit,Solveit,Doit,fromthe'TAKINGPersonalAccountabilityTrack'fromthe OZprinciple. 308. Seekfirsttounderstand,beforemakingadecisionorjudgment. 309. Serenityisnotfreedomfromthestorm,butpeacewithinthestorm. 310. Servantleadership 311. Servewithyourheart.ThisconceptofservantleadershiphasbeenbesttaughtbyJesus Christ.AnotherbestpracticeinthewordsofJimCollinsneverceasingineffortstogofrom GoodtoGreat. 312. Settingasidetimeeachyearforpersonalreflection. 313. Showappreciationforgoodwork 314. Showyoucarenotjustaboutgettingthejobdonebutalsoaboutthewelfareofyour supportstaff.FavouritequoteThedifferencebetweenmediocrityandexcellenceisdetail. 315. Showyourgratitudetotheworld. 316. Simplyseeingthevisionisnolongerenough.Today'sexecutivesmusthavetheability toinspireothers.HowardMorgan 317. Somemenseethingsasthey're... 318. Someofmybestleadershipadvicehascomefrommyexperienceworkingwitha positiveparentingcoach. 319. Someonewroteinmyhighschoolyearbook,"Asyouambleonthroughlife,nomatter whatyourgoal,keepyoureyeuponthedonutandnotuponthehole."Thoughsillyand perhapstrite,thisphilosophykeepsmyheadabovewaterandasmileonmyface. 320. Sometimesitisbesttoputyourfootonthegas,sometimesitisgoodtocoast. 321. Sometimesthebestattributeofaleaderisbeingquiet 322. Specificapproachestomentoring/developingotherpeople 323. Stayingclosetoyourpersonalvaluesandnevergoingastray.Trustyourgutwhenin question.Franceshasalwaysbeenhelpfulintakingadifficultsituationandbreakingitdown intothesimple.Tryingtokeepemotionalevolvementtoaminimum. 324. Stepbackandlookatsituationsfromadistance.Youcanseethingsdifferentlythan tryingtoobservefromamidstallofthechaos. 325. Striveforbalanceinlife 326. Stretcheverydaypersonally,andyouremployeeswillwanttomimicthatbehaviorand acceptandrespectyourdesiretogetthebestfromthemeveryday.Excellencenevertakesa dayoff! 327. Surrendertotheunknown 328. SwitchMakingChangeHappenWhenChangeisDifficult 329. TeamapproachconsensusdecisionsonwhatANDhow,buyinateveryphaseand stage. 330. The5dysfunctionsofateam 331. TheBibleandtheteachingsofJesus. 332. TheFifthDisciplinebyPeterSenge.andtheanonymousquote'Happinessisthefulluse ofone'spowersinalifethataffordsthemscope.'

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333. Thefiveleadershiptraits/leadershipqualitiesare:HonestForwardLookingCompetent InspiringIntelligent 334. ThefourleadershipprinciplesdevelopedfromtheworkofAngelesArrien:Showup andchoosetobepresent.Payattentiontowhathasheartandmeaning.Tellthetruth withoutblameorjudgment.Beopentooutcome,notattachedtooutcome 335. TheGoldenRule 336. Thegreatestmistakeyoucanmakeinlifeistocontinuallybeafraidyouwillmakeone. ElbertHubbard 337. Theimportanceoflistening. 338. Theleaderisnotthesunwithstaffrevolvingaroundhim/her,theteamisthesunwith theleaderrevolvingaroundthem. 339. Themantra:Beclear,bekind,behonest.Alongwith:"Irunatlifewithmyarmsopen wideandI'mnotafraidofanything."TwophrasesIheardvariouswomenleadersinmylifeuse andtheyhavestuckwithme. 340. ThemostimportanttimeinyourlifeisNOW!Themostimportantpersoninyourlifeis theonethatyou'rewithNOW!Themostimportantwaytocreatethefutureistoactwith awarenessNow! 341. ThenumberonequotethatIreadsomewhereisalwaysmakesureyoutouchpeoplein yourinteractionsandtheywillbewillingtodoanythingforyou. 342. Thereasonablemanadaptshimselftotheworld.Theunreasonableonepersistsin tryingtoadapttheworldtohimself.Thereforeallprogressdependsupontheunreasonable man.~GeorgeBernardShaw 343. Theright'selftalk'isfundamentaltodailysuccess. 344. The360LeaderfromJohnC.MaxwellConfidencefromRosabethM.KanterPrimal Leadership(howLeadersuseanddeveloptheirEI)fromD.Golemann&BoyatsisLearned OptimismfromProf.SeligmannUnevieAutobiographyofSimoneVeil ThevaluesinsightsprovidedbyMargaretWheatley,especiallyhermostrecent 345. publication"Perseverance." 346. Therearelotsoftipsaroundorganizationskills;managementstylesetc.thatwillhave moderateimpact.Insistonaculturewhereegosdonotdominatetheroom,wherepeople matterthemost&listening&respectarethenameofthegame.Coveyisright. 347. Therearemanybestpractices,tips,andquotesthatinspireme...however...onlythese stickoutinmymind(andIdonotremembertheirorigins):Inordertolead...youmustbeable tofollow.And,inserving...youearntherighttobeserved. 348. TherearemanydifferentleadershipstylesthatcanALLbeeffective 349. Therearesomany...Twoarecomingupformenow:Alwaystrustyourinstincts.Risk morethanothersthinkissafe.Caremorethanothersthinkiswise.Dreammorethanothers thinkispractical.Expectmorethanothersthinkispossible." 350. Thereisalwaystimetoaskhowanemployeeslovedonesaredoing. 351. Thereisnopowerforchangegreaterthanacommunitydiscoveringwhatitcaresabout. (MargaretWheatley) 352. Think....do....getintention....action....results 15

353. Tobedetermined. 354. TobethechangethatIwishtoseeintheworldandoffcourseMarianneWilliamson's poem..."Ourgreatestfearisnotthatweareinadequate,ourgreatestfearisthatweare powerfulbeyondmeasure." 355. Tobelieveinsomethingandnottoliveit,isdishonest.MahatmaGandhiNever complainunlessIplantobepartofthesolution.Iamstill,andforeverwillbe,learning! 356. Tocontinuetobeauthenticandsticktoyourvalues 357. Tothineownselfbetrue. 358. Treatthestaffasyouwanttobetreated. 359. Treatingthepeoplewhoworkformeasmy'clients'forwhomIultimatelyprovidea service(whichjusthappenstobefacilitatingandleading) 360. Understandthatchangeinvolvesstagesofcommitment.Findchampionswithinyour organizationandrewardthoseindividuals. 361. Understandthedifferencesbetweentheoryandpracticeinguidingorgsthrough change.HeidiHalvorson:"Bearealisticoptimist". 362. Understandingandapplicationofdiversityinthinkingstyles,forexampleBenziger. 363. Wemustdothethingsinlifewefearthemost...EleanorRoosevelt 364. WhatcanIdoasanindividualtosolvethisproblem? 365. Whateverworkweareencounteringandchallenges,itboilsdowntotherelationship youhavewithpeopleandhowyouconnecttothemthatcanmakeadifferenceinwhatyoudo. Weusedtothinkitwasjustnetworkingbutitisadeeperwaytoreallyconnect 366. Whateveryoudo,doitallforthegloryofGod1Corinthians10:30b 367. WhenIamfacedwithopposingwills,Ihavetheabilitytohavefluidity.Whenthe answeris"No"thatmeansIneedtofindadifferentroutetomaketheanswer"yes". 368. Whenmakingdecisions,ItryandrememberthatthenextactionItakewilleithercreate anewpossibilityoritwillrepeatthepast.WhichisitI'mlookingfor? 369. Whennothingissure,everythingispossible.MargaretDrabble 370. WillcomebacktolistafterIhavethoughtabit 371. WilliamBridge'smodeloftransition/change 372. Willingnesstostandalone,autonomy,atthesametimerecognizingthereisonlyone, communion. 373. Workhard,stayalert. 374. Workononefutureactivityeachdaybeyondcurrenttasks. 375. WorkLifebalanceisveryimportant.Givingyourselftimetoenjoyandrelax,spendtime withlovedonesmakesyouamoreeffectiveleaderandhelpsyoudealwithstress. 376. x 377. x 378. Youareyourownbestcheerleadersocheerloudenoughforotherstohear! 379. Youcanmakeacontributionnomatterwhatyourrole.Bethebestatwhatyoudo. Uncoveralltheangles.Don'tbehunguporintimidatedbysomeone'stitle.Itswhatthat personcanbringtothetableforskillsandattitudethatmattersintheend. 380. Youcanmanagetasks,butyoumustleadpeople. 16

381. Youcan'tpleaseallofthepeopleallofthetime. 382. Youhavetwoearsandonemouthforareasonlistentothosearoundyoubeforeyou speakortakeactionbeathoughtfulleader 383. Youlearnfromeveryexperienceandwhoyoulearnfromcouldbeyounger,olderorthe sameage/generationasyou. 384. Youneverknowwhatyoucanachieveuntilyoutry. 385. You'llneverknowunlessyouaskthequestion.

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