Techniques For Operations Efficiency ALL

LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question Cp for six sigma process is ________ Correct
Answer 2 Your Answer True/False Question 2
Operator monitoring a machine while machine works on auto cycle is an example of muda of waiting. Correct Answer True Your Answer False
Select The Blank Question ________ PDCA cycle is the systematic approach towards meeting the target. Correct Answer Kaoishikawa Your Answer Deming
Multiple Choice Multiple Answer Question As benchmark in Japan seiso activities means :Correct Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Your Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Multiple Choice Multiple Answer Question Breakdown problem may be stratified by :Correct Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical) Your Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical) Multiple Choice Multiple Answer Question After finding out the solution & working on it, the equally important job is :Correct Answer Prepare for the presentation of your work , Explain the progress by presentation to steering committee , Convince committee for financial help for running the project Your Answer Prepare for the presentation of your work , Explain the progress by presentation to steering committee , Convince committee for
financial help for running the project Select The Blank Question A ________ is an excellent device to condense & present large mass of data in an elegant form. Correct Answer Frequency distribution Your Answer Frequency distribution
Match The Following Question Hidden faults come out while implementing. Fix the place of items, tools as per frequency of use
Correct Answer Cleaning yourself your equipments Seiri
Your Answer shitsuke Seiton
Responsibility same from Seiso top to bottom Evolve standard operating Seiketsu procedure & implement. Multiple Choice Single Answer Question Seiton means
Cleaning yourself your equipments Seiketsu
Correct Answer Code Numbers to item as well as racks & drawers Your Answer True/False Question Code Numbers to item as well as racks & drawers
np chart unlike P chart records the 'number of defective' instead of "fraction or proportion of defectives". Correct Answer True Your Answer False
Multiple Choice Single Answer Question One Green Belt may head a team of :Correct Answer 20 employees Your Answer 20 employees
Select The Blank Question ________ is the critical element of TQM.
Correct Answer Focus on customer Your Answer Focus on customer
Multiple Choice Single Answer Question Requirement of more machines, is an example of :Correct Answer Muda of overproduction Your Answer Muda of overproduction
Multiple Choice Single Answer Question Accountability means :Correct Answer Responsibility of Business Results Your Answer Responsibility Execution or Action
Select The Blank Question Benchmarking allows exchange of ________ between the benchmarking partners. Correct Answer Information Your Answer Information
Multiple Choice Multiple Answer Question Actions that can be thought for the process having process capability is higher than specification tolerance are Correct Answer 100 % inspection is required , Reduce variability , Possibility of squeezing tolerances Your Answer 100 % inspection is required , Reduce variability Multiple Choice Single Answer Question To provide flexibility to supervisors in allocation of task, JIT emphasizes :Correct Answer Multiskilled operators Your Answer Multiskilled operators
Multiple Choice Multiple Answer Question The aim of education & training under TPM is :Correct Answer To develop abilities to respond quickly to abnormalities , To develop abilities to discover analyze malfunction Your Answer To develop abilities to respond quickly to abnormalities , To develop abilities to discover analyze malfunction , To have multiskilled employees in all departments
Multiple Choice Multiple Answer Question Typical examples of process benchmark are :Correct Answer Procurement procedures , Budgeting , Recruitment Your Answer True/False Question Procurement procedures , Budgeting , Recruitment
Along with problem solving tools experience and judgment is also used. Correct Answer True Your Answer True
Select The Blank Question A 'Radar chart' is used to portray ________ strength or weakness of the activity. Correct Answer Relative Your Answer True/False Question Relative
Exercise to identify MURA, MUDA & MURI is not helpful to identify problems. Correct Answer False Your Answer False
Select The Blank Question In traditional purchasing ________ inventory is required. Correct Answer Plenty of Your Answer Minimum
Multiple Choice Single Answer Question Control chart can be used as :Correct Answer Process monitoring tool Your Answer Process monitoring tool
Multiple Choice Single Answer Question Productivity improves by :Correct Answer Voluntary participants of everyone
Your Answer
Voluntary participants of everyone
Multiple Choice Multiple Answer Question Tools and techniques for six sigma are :Correct Answer Process mapping , FMEA , QFD Your Answer Process mapping , FMEA , QFD
Select The Blank Question World class benchmarking candidate in 'Quality' is ________. Correct Answer Motorola Your Answer True/False Question Motorola
Seiso prevents the potential problems by discovering abnormalities while cleaning your own area. Correct Answer True Your Answer True
Select The Blank Question ________ is an effect due to the muda of defect. Correct Answer Wear & tear of parts while disassembling Your Answer Wear & tear of parts while disassembling
Multiple Choice Single Answer Question Quality circle should consist adequate experienced members between :Correct Answer 8 to 10 Your Answer 8 to 10
Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' decreases as the value of 'x' increases. Correct Answer Strong negative Your Answer Strong negative
Multiple Choice Single Answer Question POP is :-
Correct Answer Process Oriented Management Your Answer True/False Question Process Oriented Management
TQM improves the quality by improving processes.
Correct Answer True Your Answer True/False Question True
Generally time interval should be proportional to the average frequency of out of control conditions. Correct Answer True Your Answer False
Multiple Choice Multiple Answer Question Problem solving tools used for Root cause analysis are :Correct Answer Check sheet , Pareto analysis , Fish bone analysis Your Answer Check sheet , Pareto analysis , Fish bone analysis
Select The Blank Question Good ________ is the asset to acquire the success of quality circle. Correct Answer Teamwork Your Answer Teamwork
Multiple Choice Multiple Answer Question The results oriented efforts of the quality circle should also include :Correct Answer Efforts to avoid the problem permanently , Ultimate aim of the customers satisfaction , Attacking the real root causes & all possibilities Your Answer Efforts to avoid the problem permanently , Ultimate aim of the customers satisfaction , Attacking the real root causes & all possibilities True/False Question Process capability index Cp is a measure of capability of the process to meet the specification limits. Correct Answer True
Your Answer
True
Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits True/False Question
Any withdrawal without C-kanban is not permitted.
Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question During the steps of Deming cycle of PDCA what is important? Correct Answer Plan unitedly for the target within reach , Make plan active by "doing it" i.e. everyone working , After some time check the results for success Your Answer Plan unitedly for the target within reach , Make plan active by "doing it" i.e. everyone working , After some time check the results for success Multiple Choice Single Answer Question Discussion on people, problem & role play exercise helps to develop :Correct Answer Counseling skill Your Answer Counseling skill
Match The Following Question LCLnp UCLp LCLp UCLnp
Correct Answer n p - 3 ( sq.root( n p( 1- p )))
Your Answer n p - 3 ( sq.root( n p( 1- p )))
p + 3 ( sq.root( p ( 1 - p ) / p + 3 ( sq.root( p ( 1 - p ) / n )) n )) p - 3 ( sq.root( p ( 1- p ) / n)) p - 3 ( sq.root( p ( 1- p ) / n))
n p + 3 ( sq.root( n p ( 1- p n p + 3 ( sq.root( n p ( 1- p
)))
)))
Multiple Choice Single Answer Question TPM implementation is done through:Correct Answer Small group Your Answer Small group
Multiple Choice Single Answer Question To hold the customer to do business with you :Correct Answer Reduce the amount of time, the customer spend till he receive service Your Answer Increase the amount of time, the customer spend till he receive service Multiple Choice Multiple Answer Question During SMED implementation, primary study consists of :Correct Answer Equipment analysis , Setup change analysis , Preparation items (storage place , method) analysis Your Answer Equipment analysis , Setup change analysis , Converting internal setup into external setup True/False Question
Everyone in the team of quality should target his own benefits i.e. promotion, etc. Correct Answer False Your Answer False
Techniques for Operations Efficiency assgn :01: Naresh Multiple Choice Multiple Answer Question Advantages of JIT :Correct Answer Your Answer Reduce incoming inspection , Reduce inventory , Lower per unit cost Reduce incoming inspection , Reduce inventory , Lower per unit cost
Multiple Choice Multiple Answer Question Benefits from the standardized containers are Correct Answer Your Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock
Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer Your Answer Reduce work in process , Better average daily production , Increase capacity Reduce work in process , Increase capacity
Multiple Choice Single Answer Question Competitive benchmarking involves identifying key competitive product, services or processes & comparing with those of :Correct Main competitor Answer Your Answer Main competitor Multiple Choice Multiple Answer Question Benefits of stratification are :Correct Answer Your Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , Finding out different reasons
Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :Correct Answer Your Answer Men , Machine , Material Men , Machine , Management
Multiple Choice Single Answer Question The success indicators in quality, cost, delivery & product development are :Correct Answer Your Answer Managing points Accountability
Multiple Choice Multiple Answer Question Steps in setup time reduction are :-
Correct Answer Your Answer
Team formation , Training , Recoding of activities on multiple activity charts Team formation , Recoding of activities on multiple activity charts , Convert external setups in to internal setups
Multiple Choice Multiple Answer Question POM essentially consists of :Correct Answer Your Answer Time management , Team participation and performance , Moral boosting Time management , Team participation and performance , Cost Management
Multiple Choice Single Answer Question Activity under quality management is :Correct Answer Your Answer True/False Question Correct Answer Your Answer Use team approach to track down root causes of the problem Maintenance of equipment condition by eliminating lubricant leakage.
Every department should make their own rules of standardization. False True
Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :Correct Answer Your Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits
Match The Following Question Productivity performance measurement Financial performance measurement Customer satisfaction measurement Staff attitude measurement Correct Answer Turnover employee Sales of the months Customer complaints per period Employee satisfaction index Your Answer Sales of the months Cash saving per department Customer complaints per period Employee satisfaction index
Multiple Choice Single Answer Question TPM helps to reduce down time due to:Correct Answer Your Answer Breakdown of machine Breakdown of machine
Multiple Choice Single Answer Question Kaizen emphasizes :Correct Answer Your Answer Implementation of ideas Collection of ideas
Select The Blank Question Create as many ________ system as possible for better Seiketsu. Correct Answer Your Answer Visual control Visual control
True/False Question Correct Answer Your Answer
Inadequate maintenance of machine leads to muda of defects True False
Select The Blank Question The shape of histogram can provide a clue about the ________ of the lot. Correct Answer Your Answer Quality Distribution
Multiple Choice Single Answer Question Customer's return is an indicators of the MUDA of :Correct Answer Your Answer Defect Defect
Multiple Choice Single Answer Question In bar graph the interval (gap) between the bars is :Correct Answer Your Answer True/False Question Correct Answer Your Answer Equal Symmetrical
Inspection is poor method of assuring 100% quality. True False
True/False Question Correct Answer
A radar chart is combination of a circle & line graph True
Your Answer
True
Multiple Choice Single Answer Question A workshop is to be treated as :Correct Answer Your Answer Place where one's creativity can be applied Place where one's creativity can be applied
True/False Question Correct Answer Your Answer True/False Question Correct Answer Your Answer True/False Question Correct Answer Your Answer
Customer wise outstanding is discussed in daily work management meeting by operations head. False True
Number of operation can change according to production requirement in U-Line arrangement. False True
Automation can correct the basic faults of a improper setup process. False True
Select The Blank Question Cp for six sigma process is ________ Correct Answer Your Answer 2 1.66
Select The Blank Question Range ( R ) is obtained as the difference between the highest and ________ measurement of a sample. Correct Lowest Answer Your Answer Second highest Select The Blank Question ________is an important step toward successful JIT purchasing. Correct Answer Your Answer True/False JIT Contract JIT Contract
Question Correct Answer Your Answer
U-Line layout is better than straight lime layout. True True
Multiple Choice Single Answer Question TQM applicable to :Correct Answer Your Answer Marketing, design & manufacturing Quality Control department
Select The Blank Question Bar graph is display of data that facilitates ________ of quality. Correct Answer Your Answer Comparison Performance
Multiple Choice Single Answer Question Production kanban is presented by :Correct Answer Your Answer P-kanban R-kanban
Multiple Choice Single Answer Question Check sheet are also used as :Correct Answer Your Answer Data gathering & interpretation tool Cause finding & effect finding tool
Select The Blank Question Japanese believe that when they are ________ they are cleaning there minds too. Correct Answer Your Answer Cleaning Repairing machines
Select The Blank Question Poka-Yoke devices under category use ________ to distinguish between similar parts which may be assembled in wrong position. Correct Color coding Answer Your Answer Counting device Select The Blank Question Shitsuke means ________ all the previous 4-S throughout the month/year. Correct Answer Sustaining
Your Answer
Implementing
Multiple Choice Multiple Answer Question Types of meetings held in DWM are :Correct Answer Your Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Weekly PDCA meeting , Monthly PDCA meeting , Yearly PDCA meeting
By TPM, consumption of electrical energy can be reduced. True True
Multiple Choice Multiple Answer Question According to Seiketsu Standardization means :Correct Answer Your Answer To develop easy to follow standards , Evolve standard operating procedure , Better visual management To develop easy to follow standards , Evolve standard operating procedure , Reduction of wastage
Flow chart helps to stop an old process. False True
Multiple Choice Multiple Answer Question Training related to Quality includes:Correct Answer Your Answer Quality measures , Quality failure Quality measures , Quality failure , Goal of business
Multiple Choice Single Answer Question Total area under the normal curve is Correct Answer Your Answer Unity Six
Multiple Choice Multiple Answer Question Cpk = Correct Answer Your Answer (x - USL)/3 sigma , (x - LSL)/3 sigma (x - USL)/6 sigma
Select The Blank
A histogram is a graphical display of distribution of measurements & reveals the amounts of ________ within the process. Variation Percentage defects
Match The Following Question Value analysis / value engineering SMED VMI ( Vendor Management Inventory) system Flow / string diagram Correct Answer Your Answer
To eliminate MUDA of processing To eliminate MUDA of over production To eliminate MUDA of over production To eliminate MUDA of stock To eliminate MUDA of transport To eliminate MUDA of defect To eliminate MUDA of stock To eliminate MUDA of processing
Select The Blank Question A 'Radar chart' is used to portray ________ strength or weakness of the activity. Correct Answer Your Answer 2nd assignment Techniques for Operations Efficiency assgn :02: Naresh True/False Question Correct Answer Your Answer Performance benchmarking does not involves comparison of financial ratios at the aggregate level. False False Relative Comparative
Multiple Choice Multiple Answer Question Few steps to construct a flow chart are :Correct Answer Your Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record'
Select The Blank Question In PDCA cycle for benchmarking 'Identification of performance gap' is done in ________. Correct Checking Answer Your Answer Checking
Select The Blank Question 5 S audit result is discussed in ________ meeting.
Monthly Shift beginning
Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' decreases as the value of 'x' increases. Correct Strong negative Answer Your Answer Strong negative Select The Blank Question Kaizen projects are managed by ________ Correct Answer Your Answer Cross functional team Management
Multiple Choice Single Answer Question Poka-yoke for employee not performing work as per established method is :Correct Answer Your Answer Implement work standard Implement work standard
Multiple Choice Multiple Answer Question Typical examples of process benchmark are :Correct Answer Your Answer Procurement procedures , Budgeting , Recruitment Procurement procedures , Budgeting , Recruitment
Multiple Choice Multiple Answer Question What are the steps in deciding the benchmarking partner? Correct Answer Your Answer Decide level of benchmarking , List down a few prospective candidates of partnership , Collect information of short listed partners Decide level of benchmarking , Collect information of short listed partners
Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Your Answer Lack of experience Absent mindedness
Control chart is also called as run-chart. True True
Match The Following Question Reduce clamping & declamping time Reduce time of external setup Convert internal setup into external setup Eliminate adjustment Correct Answer Use U-shaped washer Improve work aids positioning method Preparation of tools / dies as off line activity Pre setting of tool Your Answer Use U-shaped washer Improve work aids positioning method Preparation of tools / dies as off line activity Pre setting of tool
Multiple Choice Single Answer Question Muda of defect is very serious in case of:Correct Answer Your Answer High speed automatic machines High speed automatic machines
Multiple Choice Multiple Answer Question To reduce clamping & declamping time, following actions are desirable :Correct Answer Your Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device
Multiple Choice Single Answer Question Requirement of more machines, is an example of :Correct Answer Your Answer Muda of overproduction Muda of waiting
Multiple Choice Single Answer Question In India quality circle was first launched by :Correct Answer Your Answer Hyderabad unit of BHEL Hyderabad unit of BHEL
Multiple Choice Multiple Answer Question 3M' is world class benchmarking ' candidates in the field of :Correct Answer Your Answer Product development , Technology transfer , Environmental Management Product development , Technology transfer , Environmental Management
Multiple Choice Single Answer Question Responsibility for Quality should rest on:Correct Answer Your Answer Who produce the product Quality control department
Increase in defect rate is an example of 'Deviation from an established norms' True True
Select The Blank Question ________ are implemented for defect detection & prevention. Correct Answer Your Answer Poka-Yokes Poka-Yokes
Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Your Answer Improve quality Improve quality
Multiple Choice Single Answer Question Implication of Quality problem is:Correct Answer Your Answer True/False Question Co rrect Answer Your Answer Gap in performance Lower efficiency
Presentation of graphs in pictorial form of data collection are for easy understanding. True True
Select The Blank Question ________ waste is probably the biggest waste in most of the organizations. Correct Answer Your Answer True/False Question Correct Answer Your Answer True/False Question Time Labor
Globalization of trade and industrial operations have forced Indian companies to become more & more competitive and customer driven. True True
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Co rrect Answer Your Answer
True True
Multiple Choice Multiple Answer Question An erratic patterns falling above & below the control limits indicates :Correct Answer Your Answer Poorly trained operators , Defect in materials , Frequent adjustment of machines Defect in materials , Frequent adjustment of machines , Poorly trained operators
Multiple Choice Single Answer Question Defects per million for the process at six sigma level are :Correct Answer Your Answer 3.4 6210
Multiple Choice Single Answer Question To provide flexibility to supervisors in allocation of task, JIT emphasizes :Correct Answer Your Answer Multiskilled operators Multiskilled operators
Multiple Choice Single Answer Question To maintain smoothness in production :Correct Answer Your Answer Elimination of buffer stock is recommended Maintenance of buffer stock is recommended.
Select The Blank Question ________ should be used to exercise control on the process. Correct Answer Your Answer Control chart Latest checking instruments
Match The Following Question
Correct Answer
Your Answer
Ideally the histogram will have a Tapering away on the both sides Tapering away on the both sides bell shape from average value from average value Histogram is a graphical display of distribution of measurements and Histogram is a diagrammatic presentation of The shape of histogram can Reveals the amount of variation within the process The frequency distribution of a characteristics Provide a clue about the quality of the lot Reveals the amount of variation within the process The frequency distribution of a characteristics Provide a clue about the quality of the lot
True/False
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Question Correct Answer Your Answer True/False Question Correct Answer Your Answer
In single card kanban system production greater than quantity withdrawn is permitted. False False
Flow chart are drawn to document a process charting the tasks performed & the sequence in which tasks are performed. True True
Select The Blank Question Cpk for six sigma process is ________ Correct Answer Your Answer 1.5 1.5
Seiso prevents the potential problems by discovering abnormalities while cleaning your own area. True True
Multiple Choice Multiple Answer Question Some steps for stratification are :Correct Answer Your Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required?
Processing cost of a product is mainly decided by conversion process. True True
Multiple Choice Multiple Answer Question Work standards enable management to minimize variation in :Correct Answer Your Answer Output , Quality , Cost Output , Quality , Cost
Multiple Choice Multiple Answer Question Process can be made capable by :-
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Reducing process variability , Bringing target & average to fall at the same point , Examine possibility of relaxing specification Reducing process variability , Bringing target & average to fall at the same point , Use of less precision machine
Multiple Choice Multiple Answer Question Few steps in construction of Pie chart are :Correct Answer Your Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart
Multiple Choice Multiple Answer Question As benchmark in Japan seiso activities means :Correct Answer Your Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence
Select The Blank Question Poka Yoke designed to help operators to know immediately ________ of the defeat called detection type Poka-Yoke. Correct On occurrence Answer Your Answer Before Occurrence
Select The Blank Question Flow chart helps to dissect a process for better understanding & ________ of process. Correct Answer Your Answer Analysis Analysis
Multiple Choice Single Answer Question Small groups forming a circle should consist of :Correct Answer Your Answer Employees of different department related to the problem Employees of same department
Select The Blank Question Graphs convey a situation more ________ than summary of data or figures. Correct Answer Your Answer Effectively & clearly Effectively & clearly
Multiple Choice Single Answer Question Number of Kaizen projects suggested and implemented is checking point for :-
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Correct Answer Your Answer 3rd assignment
Continual Improvement Continual Improvement
Techniques for Operations Efficiency assgn :03: Senthil N Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :Correct Answer Your Answer Material , Men , Machine Material , Men , Machine
Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer Your Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control
Multiple Choice Single Answer Question In problem solving the best alternative is that :Correct Answer Your Answer Which best meets the criteria Which best meets the criteria
Multiple Choice Single Answer Question "Cause & effect" diagram was developed by :Correct Answer Your Answer DR.Kaoru Ishikawa DR.Kaoru Ishikawa
Multiple Choice Single Answer Question Identifying key preventive operational functions and comparing these operational functions within the firm's own division & branches comes under :Correct Answer Internal benchmarking Your Answer Internal benchmarking
Select The Blank Question Correct Answer Your Answer Select The Blank Question
JIT advocates the philosophy at elimination of waste from system which occurs due to ________. Over Production Over Production
In scatter diagram "________" relationship is said to exist when there is positive relationship upto certain level & negative thereafter or negative relationship upto certain level & positive thereafter.
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Correct Answer Your Answer True/False Question Correct Answer Your Answer
Curvilinear Curvilinear
Kanban signals are required when assembly work, subassembly work and manufacturing at parts is carried out at different locations. True True
Multiple Choice Multiple Answer Question Customers complaints may be segregated by :Correct Answer Your Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity
True/False Question Correct Answer Your Answer True/False Question Correct Answer Your Answer
In case of more than one quality characteristics, separate chart is made for each quality characteristics. True True
Safety, hygiene and environment control is one of the pillar of TPM. True True
Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer Your Answer To all places including homes To all places including homes
Match The Following Question Reduce time of external setup Convert internal setup into external setup Eliminate adjustment Reduce clamping & declamping time
Correct Answer Improve work aids positioning method Preparation of tools / dies as off line activity Pre setting of tool Use U-shaped washer
Your Answer Improve work aids positioning method Preparation of tools / dies as off line activity Pre setting of tool Use U-shaped washer
Multiple Choice Single Answer Question The facilitator should be normally :-
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Senior officer /Shop incharge Senior officer /Shop incharge
Match The Following Question Correct Answer Your Answer Philosophy of 20% of the activity causes 80% of the effect Philosophy of "vital few:trivial many" Arranging data according to the descending order of their frequency of occurrence Magnitude of defects
Parato diagram always indicates Magnitude of defects Parato analysis underlines & operates on Parato analysis is technique of identifying vital causes by Parato diagram is a Bar graph with height or value drawn by Philosophy of "vital few:trivial many" Arranging data according to the descending order of their frequency of occurrence Arranging data in descending order
Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Your Answer True/False Question Correct Answer Your Answer Select The Blank Question Correct Answer Your Answer Improve quality Make work easy
Pie chart is also called as angular diagram. True True
In scatter diagram "________" relationship is said to exist when value of 'y' somewhat decreases as the value of 'x' increases. Weak negative Weak negative
Multiple Choice Single Answer Question From scatter diagram the strength of relationship between two variables or associated set of data can be inferred from the examination of the shape of :Correct Answer Cloud Your Answer Cloud
Multiple Choice Multiple Answer Question Product benchmarking requires, comparison of product :Correct Answer Your Answer Performance , Features , Cost Performance , Features , Cost
Multiple Choice Multiple Answer
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Question Correct Answer
Steps in construction of scatter diagram :Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship
Your Answer
Multiple Choice Single Answer Question Implication of Quality problem is:Correct Answer Your Answer Select The Blank Question Correct Answer Your Answer Select The Blank Question Correct Answer Your Answer Gap in performance Gap in performance
Each quality characteristic has permitted variation & is equal to ________. USL - LSL USL - LSL
Kaizen is ________ supported process. Management Management
True/False Question Correct Answer Your Answer True/False Question Correct Answer Your Answer
The flow charts are prepared to enhance the employees understanding of the process by indicating interrelationship within the process. True False
Gap analysis for production & dispatches is discussed in monthly meeting. False False
Select The Blank Question Correct Answer Your Answer Select The Blank
In scatter diagram "________" relationship is said to exist when value of 'y' decreases as the value of 'x' increases. Strong negative Strong negative
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Question Correct Answer Your Answer True/False Question Correct Answer Your Answer Select The Blank Question Correct Answer Your Answer
________ is most difficult 'S' to implement & achieve. Shitsuke Shitsuke
Presentation of graphs in pictorial form of data collection are for easy understanding. True True
Graphs convey a situation more ________ than summary of data or figures. Effectively & clearly Effectively & clearly
Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Your Answer Lack of experience Lack of experience
Multiple Choice Multiple Answer Question While preparing scatter diagram following precautions are to be taken :Correct Answer Your Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Globalization of trade and industrial operations have forced Indian companies to become more & more competitive and customer driven. True True
Multiple Choice Multiple Answer Question If 'Annual saving in procurement expenses is managing point', then checking points will be :Correct Answer Price revision , Credit period , Transport expenses Your Answer Price revision , Credit period , Transport expenses
Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories are :Correct Answer Two to three per year
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Your Answer
Two to three per year
Flow chart is pictorial representation of the steps in production control. False False
Multiple Choice Single Answer Question It is essential to convey customer's expectations to :Correct Answer Your Answer Top Management Supervisors & workmen
Multiple Choice Single Answer Question Check sheet is easy to use because it is :Correct Answer Your Answer Simplest tool Simplest tool
Select The Blank Question Correct Answer Your Answer Select The Blank Question Correct Answer Your Answer
Identification of non-value added operations & their elimination is the first step to eliminate muda of ________. Processing Processing
A 'Radar chart' is used to portray ________ strength or weakness of the activity. Relative Relative
Multiple Choice Single Answer Question Pareto's analysis underlines & operates philosophy of :Correct Answer Your Answer True/False Question Correct Answer Your Answer Vital few = trivial many Vital few = trivial many
In single card kanban system production greater than quantity withdrawn is permitted. False False
Multiple Choice Multiple Answer Question Benefits of planned maintenance are :-
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Improved reliability mean time between failures , Improved maintainability mean time to repair , Improvement in breakdown Improved reliability mean time between failures , Improved maintainability mean time to repair
Multiple Choice Multiple Answer Question Gap analysis & problem identification is done during converting internal setups into external setups in the areas like :Correct Answer Equipment , Method , Human Your Answer Equipment , Method , Human
Multiple Choice Single Answer Question Some quantity in stock of item, is desirable if :Correct Answer Your Answer Manufacturing lead time is more Manufacturing lead time is more
Multiple Choice Single Answer Question Sorting of usable items should be Correct Answer Your Answer Planned storage based on frequency of use Within visual reach method
Multiple Choice Multiple Answer Question Benefits of Quality maintenance are :Correct Answer Your Answer 4 assignment
th
Reduction in customer quality complaints , Reduction in inspection time Reduction in customer quality complaints , Reduction in inspection time
Techniques for Operations Efficiency assgn :04: Sameer
Multiple Choice Multiple Answer Question Training related to Quality includes:Correct Answer Quality measures , Quality failure Your Answer Negotiation skill , Goal of business , Quality measures , Quality failure Multiple Choice Single Answer Question If defects found at own process, the cost to the company is :Correct Answer Very little Your Answer Very high Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits , A bird's eye view of the variation True/False Question In bar graph each bar is of same height.
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Correct Answer False Your Answer False Select The Blank Question Basic objective of control chart is to ________ the variation due to chance & assignable cause. Correct Answer Separate out Your Answer Separate out Multiple Choice Multiple Answer Question Benefits of stratification are :Correct Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors Your Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors , Finding out different reasons Multiple Choice Single Answer Question For 'Timely clearance of GRR's', checking point will be :Correct Answer Number of GRRs pending beyond 1 day Your Answer Number of GRRs pending beyond 1 day Multiple Choice Single Answer Question Organizing the place is not enough , what is required is : Correct Answer Planning storage based on Frequency of use Your Answer Planning storage based on Frequency of use Select The Blank Question JIT helps to ________ the waste in the purchasing process. Correct Answer Eliminates Your Answer Eliminates Multiple Choice Single Answer Question In cellular manufacturing system, the cells are designed so that the material flow within the cell and between the cells are :Correct Answer Minimized Your Answer Minimized True/False Question Kanban signals are required when assembly work, subassembly work and manufacturing at parts is carried out at different locations. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Causes of Muda of transport are :Correct Answer Faulty layout , Over production Your Answer Faulty layout , Over production , Proper material handling equipment , Low rejection / rework Multiple Choice Multiple Answer Question Types of meetings held in DWM are :Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Your Answer Monthly PDCA meeting , Daily PDCA meeting , Weekly PDCA meeting Multiple Choice Multiple Answer Question Customers complaints may be segregated by :Correct Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity , Payment problem
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Multiple Choice Multiple Answer Question Cleaning your own area/equipments gives benefits of :Correct Answer You know your self how to avoid dust , When you touch while cleaning you may find a fault , Saving of further failure due to dust Your Answer You know your self how to avoid dust , When you touch while cleaning you may find a fault , Saving of further failure due to dust , Utilization of spare time Multiple Choice Multiple Answer Question Role of champions are :Correct Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects Your Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects , Deliver presentation to teams on six sigma projects Select The Blank Question Benchmarking shows how an organization is ________ i n comparison to its competitors. Correct Answer Performing Your Answer Performing True/False Question Inspection is poor method of assuring 100% quality. Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Benefits of TQM are :Correct Answer Greater customer satisfaction , Lower manufacturing cost Your Answer Greater customer satisfaction , Lower manufacturing cost Select The Blank Question ________ ensures that communication is simple & effective. Correct Answer Visual Management Your Answer Visual Management True/False Question Daily work management develops problem finding & solving attitude. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Key principles of TQM :Correct Answer Continuous improvement , People involvement , Cost of quality Your Answer Continuous improvement , People involvement , Cost of quality , Competitor focus Select The Blank Question A histogram is a graphical display of distribution of measurements & reveals the amounts of ________ within the process. Correct Answer Variation Your Answer Variation Select The Blank Question To assess effectiveness of training ________ is essential. Correct Answer Evaluation Your Answer Evaluation Select The Blank Question ________ are implemented for defect detection & prevention. Correct Answer Poka-Yokes Your Answer TPM
22
True/False Question To achieve quality, it has to be designed into the product. Correct Answer True Your Answer True Multiple Choice Single Answer Question Setting & maintaining optimal process condition to get qualit y product is the aim of :Correct Answer Quality maintenance Your Answer Quality maintenance Match The Following Question Correct Answer Your Answer Productivity performance measurement Turnover employee Cost of quality Financial performance measurement Sales of the months Sales of the months Customer satisfaction measurement Customer complaints per period Customer complaints per period Staff attitude measurement Employee satisfaction index Employee satisfaction index Multiple Choice Single Answer Question Recording of the entire setup operators focusing on hand, eye and body movements of the person doing the setting is done through :Correct Answer Video recording Your Answer Video recording Match The Following Question Correct Answer Your Answer In scatter diagram, the strength of relationship can be determined By "correlation coefficient" By "correlation coefficient" The scatter diagram provides the technique to establish The possible relationship between a pair of variables The possible dependency between a pair of variables The scatter diagram displays The pair of data as a cloud of points The possible relationship between a pair of variables The scatter is also known as Correlation diagram Correlation diagram Multiple Choice Single Answer Question What is to be done before selecting benchmarking partner? Correct Answer level of benchmarking is to be decided Your Answer level of benchmarking is to be decided True/False Question Flow chart helps to stop an old process. Correct Answer False Your Answer False Select The Blank Question Create as many ________ system as possible for better Seiketsu. Correct Answer Visual control Your Answer Labeling Multiple Choice Single Answer Question Allowing worker's to stop machine / assembly line if they believe that product quality is below standard' is an example of :-
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Correct Answer Empowerment Your Answer Empowerment Multiple Choice Single Answer Question Kanban Signals are required when :Correct Answer Set up time on the feeding operation is higher then the receiving operation. Your Answer Set up time on the feeding operation is higher then the receiving operation. Multiple Choice Single Answer Question Kanban system is Correct Answer 1. Pull System Your Answer 1. Pull System Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer Improve quality Multiple Choice Single Answer Question To avoid short receipt of items to customers, provide the dispatch clerk with : Correct Answer The check list for verification Your Answer The check list for verification True/False Question Control chart is also called as 'Mean -Range or X-chart'. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Flow chart is required :Correct Answer When trying to improve the process , At the time of review of the process , To understand steps in a process by pictorial presentation Your Answer When trying to improve the process , At the time of review of the process , To understand steps in a process by pictorial presentation , For defects finding of the products Select The Blank Question ________ is the critical element of TQM. Correct Answer Focus on customer Your Answer Focus on customer Multiple Choice Multiple Answer Question Management skill includes :Correct Answer Leadership , Motivation , Performance appraisals Your Answer Leadership , Motivation , Performance appraisals , Quality measurement Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer To all places including homes Your Answer To all places including homes True/False Question Safety, hygiene and environment control is one of the pillar of TPM. Correct Answer True Your Answer True Select The Blank Question Inspection activity for semi finished & finished component should be ________ to reduce muda of transport . Correct Answer Decentralized Your Answer Decentralized
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True/False Question Flow chart is pictorial representation of the steps in production control. Correct Answer False Your Answer True Select The Blank Question Good ________ is the asset to acquire the success of quality circle. Correct Answer Teamwork Your Answer Teamwork 5th assignment
True/False Question
Performance benchmarking does not involves comparison of financial ratios at the aggregate level. Correct Answer False Your Answer False
Multiple Choice Single Answer Question Setup time includes :Correct Answer Internal setup time & External setup time Your Answer Internal setup time & External setup time
Multiple Choice Single Answer Question Participants of the groups for quality circles should be decided by :Correct Answer Employees coming together by their own enthusiasm Your Answer Employees coming together by their own enthusiasm
Multiple Choice Single Answer Question Check sheet are also used as :Correct Answer Data gathering & interpretation tool Your Answer Data gathering & interpretation tool
Multiple Choice Single Answer Question SMED means :Correct Answer Single minute exchange of dies Your Answer Single minute exchange of dies
Match The Following Question Productivity performance measurement Financial performance measurement
Correct Answer Turnover employee Sales of the months
Your Answer Cost of quality Sales of the months
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Customer satisfaction measurement Customer complaints per period Staff attitude measurement Employee satisfaction index
Customer complaints per period Employee satisfaction index
Select The Blank Question ________ is an effect due to the muda of defect. Correct Answer Wear & tear of parts while disassembling Your Answer Poor production planning & control
Select The Blank Question If some defective parts are discovered by the subsequent process they should be returned to the ________ to prevent reoccurrence. Correct Answer Preceding process Your Answer Return to stores
Multiple Choice Multiple Answer Question The results oriented efforts of the quality circle should also include :Correct Answer Efforts to avoid the problem permanently , Ultimate aim of the customers satisfaction , Attacking the real root causes & all possibilities Your Answer Efforts to avoid the problem permanently , Publication or advertisement of your contribution , Attacking the real root causes & all possibilities Match The Following Question Parato diagram always indicates Parato analysis underlines & operates on Parato analysis is technique of identifying vital causes by
Correct Answer Magnitude of defects
Your Answer Philosophy of 20% of the activity causes 80% of the effect
Philosophy of "vital few:trivial many" Philosophy of "vital few:trivial many" Arranging data according to the Arranging data according to the descending order of their frequency descending order of their frequency of occurrence of occurrence
Parato diagram is a Bar graph with Arranging data in descending order Magnitude of defects height or value drawn by Multiple Choice Multiple Answer Question Few steps in construction in Radar chart are :Correct Answer Brainstorming to enlist characteristics which require to be evaluated & draw the circle & divide it into 'slices' equal to number of characteristics , The first slice begins at 12 noon. Then draw vertical line & calibrate it equal to the number of levels required , Draw concentric circles from each gradiation using 'o' point as centre Your Answer Brainstorming to enlist characteristics which require to be evaluated & draw the circle & divide it into 'slices' equal to number of characteristics , The first slice begins at 12 noon. Then draw vertical line & calibrate it equal to the number of levels required , Draw concentric circles from each gradiation using 'o' point as centre Select The Blank Question 5 S audit result is discussed in ________ meeting. Correct Answer Monthly
26
Your Answer True/False Question
Monthly
Fishbone analysis is used both in analysis & planning.
Correct Answer True Your Answer False
Multiple Choice Multiple Answer Question Role of champions are :Correct Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects Your Answer Monitor progress of six sigma projects , Approve six sigma projects , Remove road block in the path of six sigma implementation Multiple Choice Multiple Answer Question To draw control charts, sample must be representative of homogeneous segment of production for which :Correct Answer The items of the sample should be from the same machine setting , The items should be of the same batch , Items should be made from the same raw material batch Your Answer The items of the sample should be from the same machine setting , The items should be of the same batch , Items should be made from the same raw material batch Multiple Choice Single Answer Question Failure mode and effect analysis (FMEA) establish Correct Answer Process failure and minimize frequency Your Answer Process failure and minimize frequency
Multiple Choice Multiple Answer Question What are the steps in deciding the benchmarking partner? Correct Answer Decide level of benchmarking , List down a few prospective candidates of partnership , Collect information of short listed partners Your Answer Decide level of benchmarking , List down a few prospective candidates of partnership , Collect information of short listed partners Multiple Choice Single Answer Question One Master Black Belt may head a team of :Correct Answer 15-20 Black Belts Your Answer 15-20 Black Belts
Multiple Choice Single Answer
27
Question
Competitive benchmarking involves identifying key competitive product, services or processes & comparing with those of :Correct Answer Main competitor Your Answer Main competitor
Multiple Choice Single Answer Question Implication of Quality problem is:Correct Answer Gap in performance Your Answer Gap in performance
Select The Blank Question Number of defects in an individual component, like gear, shaft, wheel etc can be monitored through ________ type of control chart. Correct Answer c-chart Your Answer True/False Question c-chart
Non-availability of files /document in time is a problem to be addressed by office TPM.
Multiple Choice Single Answer Question Check sheet is easy to use because it is :Correct Answer Simplest tool Your Answer Simplest tool
Multiple Choice Single Answer Question Benchmarking helps to identify the gap between the current performance of the organization and the :Correct Answer Performance of the best organization Your Answer True/False Question Performance of the best organization
Flow chart is pictorial representation of the steps in production control.
Correct Answer False Your Answer True
Multiple Choice Multiple Answer Question Breakdown problem may be stratified by :Correct Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical) Your Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical)
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Select The Blank Question A control chart to exhibit counted data on number of defect is called ________. Correct Answer c-chart Your Answer c-chart
Select The Blank Question Procedure for implementation of TPM consists of ________ numbers of steps. Correct Answer 12 Your Answer 8
Select The Blank Question Capability index Cp = ________ Correct Answer Specification width/process width Your Answer Specification width/process width
Multiple Choice Single Answer Question Pareto's analysis underlines & operates philosophy of :Correct Answer Vital few = trivial many Your Answer True/False Question Vital few = trivial many
Kanban signals are required when assembly work, subassembly work and manufacturing at parts is carried out at different locations. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question To reduce clamping & declamping time, following actions are desirable :Correct Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Your Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Select The Blank Question Benchmarking allows exchange of ________ between the benchmarking partners. Correct Answer Information Your Answer Information
Multiple Choice Multiple Answer Question TQM can never flourish if the staff are:Correct Answer Worried about losing jobs , Afraid of being reprimanded if there are mistakes , Scared of their bosses
29
Your Answer
Worried about losing jobs , Afraid of being reprimanded if there are mistakes , Scared of their bosses
True/False Question
In bar graph each bar is of same height.
Correct Answer False Your Answer False
Multiple Choice Multiple Answer Question During SMED implementation, primary study consists of :Correct Answer Equipment analysis , Setup change analysis , Preparation items (storage place , method) analysis Your Answer Equipment analysis , Setup change analysis , Preparation items (storage place , method) analysis True/False Question
Daily work management can also be extended to non manufacturing areas like procurement, QA, HRD etc. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question Types of Poka-Yoke are :Correct Answer Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer Prevention type Poka-Yoke , Detection type Poka-Yoke
Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer True/False Question Save time
Along with problem solving tools experience and judgment is also used.
Select The Blank Question JIT advocates the philosophy at elimination of waste from system which occurs due to ________. Correct Answer Over Production Your Answer True/False Question Over Production
Without measuring initial performance, target can't be set.
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Multiple Choice Multiple Answer Question An erratic patterns falling above & below the control limits indicates :Correct Answer Defect in materials , Frequent adjustment of machines , Poorly trained operators Your Answer True/False Question Defect in materials , Frequent adjustment of machines , Poorly trained operators
Sample size for the construction of p-chart are larger than X bar-R chart.
Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits , A bird's eye view of the variation Multiple Choice Single Answer Question Productivity improves by :Correct Answer Voluntary participants of everyone Your Answer
6 assignments
th
Voluntary participants of everyone
Multiple Choice Multiple Answer Question Steps to six sigma process consists of :Correct Identify the work you do , Identify your customers , Map the process Answer True/False Question Member giving suggestion in his quality circle may not concern for the work related problem. Correct False Answer Match The Following Question Correct Answer Your Answer Review your efforts & success Check achieved Act about the causes found out Do Collect the initial data for the Plan Check Act Control
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problem Actions further after reviewing Act Repeat the progress True/False Question Seiso means cleaning the workplace, is the responsibility of sweeper or cleaning person. Correct False Answer Multiple Choice Multiple Answer Question The purpose of Shitsuke is especially for :Correct Maintaining the 4-S consistently , Develop discipline attitude in everyone , Any Answer day throughout the year sustain the discipline Multiple Choice Single Answer Question Chronic problems of poor quality, bad quality delivery, absentism etc, all gets hide if inventory is Correct High Answer Multiple Choice Single Answer Question Quality is the responsibility of :Correct Everyone in the organization Answer Multiple Choice Single Answer Question "DOW chemical' is world class benchmarking candidate in :Correct Answer True/False Question Environmental Management Benefits of DWN is faster response to customer needs.
Correct True Answer Multiple Choice Single Answer Question Control chart is a graphical method of ascertaining / checking :Correct Stability of the process Answer Select The Blank Question Poka-Yoke devices under category 'locating pins' to eliminate cause of ________ Correct Incorrect positioning Answer Match The Following Question Correct Answer Your Answer In scatter diagram, the strength By "correlation coefficient" of relationship can be determined The scatter diagram provides The possible relationship By "correlation coefficient"
The possible dependency
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the technique to establish The scatter diagram displays The scatter is also known as
between a pair of variables The pair of data as a cloud of points Correlation diagram
between a pair of variables The pair of data as a cloud of points By "correlation ratio"
Multiple Choice Single Answer Question Time required to prepare machine to change over from one job to another is called :Correct Setup time Answer Select The Blank Question ________ % of quality problems are due to individual errors. Correct 15 Answer Multiple Choice Multiple Answer Question Benefits of stratification are :Correct Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors Multiple Choice Multiple Answer Question Product benchmarking requires, comparison of product :-
Correct Performance , Features , Cost Answer Multiple Choice Single Answer Question To help operators to recognize the defect before it occurs :Correct Build up low cost automated detection method for each process Answer Multiple Choice Multiple Answer Question Interrupted flow of work from the preceeding operation which may be due to :Correct Answer True/False Question Lack of parts , Machine breakdown , Operator temporarily absent from place of work Daily work management develops problem finding & solving attitude.
Correct True Answer Multiple Choice Multiple Answer Question Typical examples of process benchmark are :Correct Procurement procedures , Budgeting , Recruitment Answer Select The Blank Question Suppliers may________ their prices to cover for cost of delivery, small production run etc.
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Correct Raise Answer Multiple Choice Single Answer Question Benefits of Seiton means Correct Answer True/False Question Easy irretrievability of material New benchmarking projects are initiated after reviewing competitive position periodically. True
Correct Answer Select The Blank Question Graphs convey a situation more ________ than summary of data or figures. Correct Answer True/False Question Effectively & clearly TQM improves the quality by improving processes.
Correct True Answer Multiple Choice Multiple Answer Question Scatter diagram is used :Correct Answer To discover relationship between two associated sets of data , To display the relationship between two variables , To confirm anticipated relationship between two variables / associated sets of data Select The Blank Question Basic objective of control chart is to ________ the variation due to chance & assignable cause. Correct Separate out Answer True/False Question TQM improves manufacturing as well as clerical activities. Correct True Answer Select The Blank Question Poka Yoke designed to help operators to know immediately ________ of the defeat called detection type Poka-Yoke. Correct On occurrence Answer True/False Question A control chart is a chart with UCL & LCL placed at 6 Sigma distance on either side of the process average. Correct False Answer Multiple Choice Multiple Answer
34
Question
Cleaning your own area/equipments gives benefits of :-
Correct You know your self how to avoid dust , When you touch while cleaning you may Answer find a fault , Saving of further failure due to dust Multiple Choice Single Answer Question For 'Analysis of non conformance' checking point will be :Correct Find out root cause and take corrective & preventive action Answer Multiple Choice Single Answer Question Assignable causes :Correct Can be eliminated Answer Select The Blank Question ________ used to detect drop in air pressure. Correct Buzzers / alarms Answer Multiple Choice Single Answer Question Statistical process control is application of statistical technique to control :Correct Process Answer Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Reduce work in process , Better average daily production , Increase capacity Answer Multiple Choice Multiple Answer Question According to Seiketsu Standardization means :Correct To develop easy to follow standards , Evolve standard operating procedure , Answer Better visual management Select The Blank Question ________ PDCA cycle is the systematic approach towards meeting the target. Correct Kaoishikawa Answer Multiple Choice Multiple Answer Question To draw control charts, sample must be representative of homogeneous segment of production for which :Correct The items of the sample should be from the same machine setting , The items Answer should be of the same batch , Items should be made from the same raw material batch Multiple Choice Single Answer Question Withdrawal kanban is presented by :Correct C- kanban Answer Multiple Choice Multiple Answer Question Steps in construction of scatter diagram :-
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Correct Answer
Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship Multiple Choice Single Answer Question Small groups forming a circle should consist of :-
Correct Employees of different department related to the problem Answer Select The Blank Question A ________ is an excellent device to condense & present large mass of data in an elegant form. Correct Frequency distribution Answer Select The Blank Question In PDCA cycle for benchmarking 'Identification of performance gap' is done in ________. Correct Checking Answer True/False Question Low level of delegation is an example of muda in office. Correct True Answer True/False Question Change of job titles can help to raise employee's morale. Correct True Answer Select The Blank Question ________ is benefit of TPM. Correct Low production cost Answer
My assignment attempt 2nd
True/False Question
The flow charts are prepared to enhance the employees understanding of the process by indicating interrelationship within the process. Correct Answer True Your Answer True
Multiple Choice Single Answer Question Some quantity in stock of item, is desirable if :Correct Answer Manufacturing lead time is more Your Answer Manufacturing lead time is more
Multiple Choice Single Answer Question Setup time includes :-
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Correct Answer Internal setup time & External setup time Your Answer Internal setup time & External setup time
Multiple Choice Multiple Answer Question Flow chart is prepared when :Correct Answer Defining the problem , Trying to know the activities involved in the process , Identifying the root causes Your Answer Defining the problem , Trying to know the activities involved in the process , Identifying the root causes Multiple Choice Multiple Answer Question Benefits of stratification are :Correct Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors Your Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors Match The Following Question
Correct Answer
Your Answer Ford Microsoft Motorola General Electric
World class benchmarking company Ford in assembly automation World class benchmarking company Microsoft in marketing World class benchmarking company Motorola in quality World class benchmarking company General Electric in training
Multiple Choice Multiple Answer Question 3M' is world class benchmarking ' candidates in the field of :Correct Answer Product development , Technology transfer , Environmental Management Your Answer True/False Question Product development , Technology transfer , Environmental Management
By TPM, consumption of electrical energy can be reduced.
Multiple Choice Single Answer Question Statistical process control (SPC) is the application of statistical technique for the purpose of :Correct Answer Process control Your Answer Process control
Multiple Choice Single Answer Question The area enclosed under normal distribution curve between mean +1standard deviation is :-
37
Correct Answer 0.6826 Your Answer 1
Multiple Choice Single Answer Question Quality maintenance means :Correct Answer Incorporating quality into product Your Answer True/False Question Incorporating quality into product
True/False Question
Multiple Choice Single Answer Question A drive for people involved should start with the :Correct Answer Study of staff attitudes Your Answer Developing basic skill
Correct Answer
Your Answer Tapering away on the both sides from average value Reveals the amount of variation within the process The frequency distribution of a characteristics Provide a clue about the quality of the lot
Ideally the histogram will have a bell Tapering away on the both sides shape from average value Histogram is a graphical display of distribution of measurements and Histogram is a diagrammatic presentation of The shape of histogram can Reveals the amount of variation within the process The frequency distribution of a characteristics Provide a clue about the quality of the lot
Multiple Choice Multiple Answer Question Some steps for stratification are :Correct Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? Your Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? Select The Blank
38
Question
Capability index Cp = ________
Correct Answer Specification width/process width Your Answer Specification width/process width
Select The Blank Question Pie chart is the graph of ________ data. Correct Answer Percentage breakdown Your Answer Percentage breakdown
Select The Blank Question ________feel that quality circle cause erosion of their control over workmen. Correct Answer Supervisors Your Answer True/False Question Supervisors
Globalization of trade and industrial operations have forced Indian companies to become more & more competitive and customer driven. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question For 'Control on PPM and rework level;, checking points' will be :Correct Answer PPM level , Initiate corrective actions on rejection/rework , Initiate preventive action on rejection / rework Your Answer PPM level , Initiate preventive action on rejection / rework , 100% inspection Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Your Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Multiple Choice Multiple Answer Question Training related to Quality includes:Correct Answer Quality measures , Quality failure Your Answer Quality measures , Quality failure
Select The Blank Question Benchmarking allows exchange of ________ between the benchmarking partners. Correct Answer Information
39
Your Answer
Information
Select The Blank Question Good ________ is the asset to acquire the success of quality circle. Correct Answer Teamwork Your Answer Teamwork
Select The Blank Question Ideally the histogram will have a symmetrical ( i.e. also called as bell) shape tapering away on both sides from ________ value. Correct Answer Average Your Answer Average
Select The Blank Question Japanese believe that when they are ________ they are cleaning there minds too. Correct Answer Cleaning Your Answer True/False Question Cleaning
Key element of JIT is continuous improvement.
Statistical limits are calculated from averages of samples, instead of a single sample of large size. Correct Answer True Your Answer True
Select The Blank Question World class benchmarking candidate in 'Quality' is ________. Correct Answer Motorola Your Answer DOW chemical
Multiple Choice Single Answer Question To maintain smoothness in production :Correct Answer Elimination of buffer stock is recommended Your Answer Elimination of buffer stock is recommended
Select The Blank Question ________ are implemented for defect detection & prevention.
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Correct Answer Poka-Yokes Your Answer Poka-Yokes
Multiple Choice Single Answer Question Muda of defect is very serious in case of:Correct Answer High speed automatic machines Your Answer High speed automatic machines
Multiple Choice Multiple Answer Question While preparing scatter diagram following precautions are to be taken :Correct Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Your Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Multiple Choice Multiple Answer Question The purpose of Shitsuke is especially for :Correct Answer Maintaining the 4-S consistently , Develop discipline attitude in everyone , Any day throughout the year sustain the discipline Your Answer Maintaining the 4-S consistently , Develop discipline attitude in everyone , Any day throughout the year sustain the discipline Multiple Choice Multiple Answer Question Breakdown problem may be stratified by :Correct Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical) Your Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical)
Select The Blank Question Range ( R ) is obtained as the difference between the highest and ________ measurement of a sample. Correct Answer Lowest Your Answer True/False Question Lowest
Automation can correct the basic faults of a improper setup process.
Multiple Choice Single Answer Question What is to be done before selecting benchmarking partner? Correct Answer level of benchmarking is to be decided Your Answer True/False level of benchmarking is to be decided
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Question
Operator monitoring a machine while machine works on auto cycle is an example of muda of waiting. Correct Answer True Your Answer False
Multiple Choice Single Answer Question Frequencies, values, tabulated in the frequency table, can be represented pictorially in the form of bar graph & this graph of frequency is called as :Correct Answer Histogram Your Answer Histogram
Select The Blank Question To assess effectiveness of training ________ is essential. Correct Answer Evaluation Your Answer Evaluation
Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer Reduce work in process , Better average daily production , Increase capacity Your Answer Reduce work in process , Better average daily production , Increase capacity
Multiple Choice Single Answer Question Line graph is also called as :Correct Answer Run chart Your Answer Radar chart
Multiple Choice Single Answer Question In bar graph each bar is of same :Correct Answer Width Your Answer Width
Multiple Choice Multiple Answer Question The alternate meaning of seiso is Correct Answer Sanities , Cleanup , Dust free / scrab Your Answer True/False Question Cleanup , Dust free / scrab , Neatness
In P-chart, the value of P can never be negative.
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My skipped qustions
1. Control chart is a graphical method of checking 2. Control chart can be used to determine 3. Control chart is a chart with UCL & LCL placed 4. Control chart can be used
1. As process monitoring tool 2. At 6 Sigma distance on either side of the process average 3. For quality monitoring 4. Stability of the process 5. How much variability in the process is due to random causes & how much is due to assignable causes 6. At 3 Sigma distance on either side of the process average
Low er levels
Quality circle should consists employees of contributing
who are not usually considered capable
Shitsuke is most difficult out of all 5-S because it means to sustain all the first 4-S throughout the year.
After choosing the problem area, to go ahead further what is required?
a) b) c) d)
Discipline
Regular meeting plan to follow Discuss on the root cause by brainstorming Study individually for the problem Follow the Deming PDCA circle
Mechanization &
are the two constituents of streamlining
29.
is serve as a stepping stone to TQM
Actions that can be thought for the process having process capability is approximately equal to the specification tolerance are :-
a)
Greater attention to b) centering of the process
c)
Keep mean & d) standard deviation under strict control Put efforts to reduce variability
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Use of less precision machine

Technique involved in listing of setup task, establishing technological relationship between tasks, drawing arrow diagram is called as
36.
True False
44
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Advantages of JIT :Correct Answer Reduce incoming inspection , Reduce inventory , Lower per unit cost Your Answer Reduce incoming inspection , Reduce inventory , Lower per unit cost
Multiple Choice Multiple Answer Question Benefits from the standardized containers are Correct Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock Your Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer Reduce work in process , Better average daily production , Increase capacity Your Answer Reduce work in process , Increase capacity Multiple Choice Single Answer Question Competitive benchmarking involves identifying key competitive product, services or processes & comparing with those of :Correct Answer Main competitor Your Answer Main competitor
Multiple Choice Multiple Answer Question Benefits of stratification are :Correct Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors Your Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , Finding out different reasons Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :Correct Answer Men , Machine , Material Your Answer Men , Machine , Management
Multiple Choice Single Answer Question The success indicators in quality, cost, delivery & product development are :-
Correct Answer Managing points Your Answer Accountability
Multiple Choice Multiple Answer Question Steps in setup time reduction are :Correct Answer Team formation , Training , Recoding of activities on multiple activity charts Your Answer Team formation , Recoding of activities on multiple activity charts , Convert external setups in to internal setups Multiple Choice Multiple Answer Question POM essentially consists of :Correct Answer Time management , Team participation and performance , Moral boosting Your Answer Time management , Team participation and performance , Cost Management Multiple Choice Single Answer Question Activity under quality management is :Correct Answer Use team approach to track down root causes of the problem Your Answer Maintenance of equipment condition by eliminating lubricant leakage.
True/False Question
Every department should make their own rules of standardization.
Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Match The Following Question Productivity performance measurement Financial performance measurement
Your Answer Sales of the months Cash saving per department
Customer satisfaction measurement
Customer complaints per period
Customer complaints per period Employee satisfaction index
Staff attitude measurement Employee satisfaction index
Multiple Choice Single Answer Question TPM helps to reduce down time due to:Correct Answer Breakdown of machine Your Answer Breakdown of machine
Multiple Choice Single Answer Question Kaizen emphasizes :Correct Answer Implementation of ideas Your Answer Collection of ideas
Select The Blank Question Create as many ________ system as possible for better Seiketsu. Correct Answer Visual control Your Answer True/False Question Visual control
Inadequate maintenance of machine leads to muda of defects
Select The Blank Question The shape of histogram can provide a clue about the ________ of the lot. Correct Answer Quality Your Answer Distribution
Multiple Choice Single Answer Question Customer's return is an indicators of the MUDA of :Correct Answer Defect Your Answer Defect
Multiple Choice Single Answer Question In bar graph the interval (gap) between the bars is :-
Correct Answer Equal Your Answer True/False Question Symmetrical
Inspection is poor method of assuring 100% quality.
Correct Answer True Your Answer True/False Question False
A radar chart is combination of a circle & line graph
Multiple Choice Single Answer Question A workshop is to be treated as :Correct Answer Place where one's creativity can be applied Your Answer True/False Question Place where one's creativity can be applied
Customer wise outstanding is discussed in daily work management meeting by operations head. Correct Answer False Your Answer True
True/False Question
Number of operation can change according to production requirement in U-Line arrangement. Correct Answer False Your Answer True
True/False Question
Select The Blank Question Cp for six sigma process is ________ Correct Answer 2
Your Answer
1.66
Select The Blank Question Range ( R ) is obtained as the difference between the highest and ________ measurement of a sample. Correct Answer Lowest Your Answer Second highest
Select The Blank Question ________is an important step toward successful JIT purchasing. Correct Answer JIT Contract Your Answer True/False Question JIT Contract
U-Line layout is better than straight lime layout.
Multiple Choice Single Answer Question TQM applicable to :Correct Answer Marketing, design & manufacturing Your Answer Quality Control department
Select The Blank Question Bar graph is display of data that facilitates ________ of quality. Correct Answer Comparison Your Answer Performance
Multiple Choice Single Answer Question Production kanban is presented by :Correct Answer P-kanban Your Answer R-kanban
Multiple Choice Single Answer Question Check sheet are also used as :Correct Answer Data gathering & interpretation tool Your Answer Cause finding & effect finding tool
Select The Blank Question Japanese believe that when they are ________ they are cleaning there minds too. Correct Answer Cleaning Your Answer Repairing machines
Select The Blank Question Poka-Yoke devices under category use ________ to distinguish between similar parts which may be assembled in wrong position. Correct Answer Color coding Your Answer Counting device
Select The Blank Question Shitsuke means ________ all the previous 4-S throughout the month/year. Correct Answer Sustaining Your Answer Implementing
Multiple Choice Multiple Answer Question Types of meetings held in DWM are :Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Your Answer Weekly PDCA meeting , Monthly PDCA meeting , Yearly PDCA meeting True/False Question
Multiple Choice Multiple Answer Question According to Seiketsu Standardization means :Correct Answer To develop easy to follow standards , Evolve standard operating procedure , Better visual management Your Answer To develop easy to follow standards , Evolve standard operating procedure , Reduction of wastage True/False Question
Flow chart helps to stop an old process.
Multiple Choice Multiple Answer Question Training related to Quality includes:Correct Answer Quality measures , Quality failure Your Answer Quality measures , Quality failure , Goal of business
Multiple Choice Single Answer Question Total area under the normal curve is Correct Answer Unity Your Answer Six
Multiple Choice Multiple Answer Question Cpk = Correct Answer (x - USL)/3 sigma , (x - LSL)/3 sigma Your Answer (x - USL)/6 sigma
Select The Blank Question A histogram is a graphical display of distribution of measurements & reveals the amounts of ________ within the process. Correct Answer Variation Your Answer Percentage defects
Match The Following Question Value analysis / value engineering SMED
Correct Answer To eliminate MUDA of processing
Your Answer To eliminate MUDA of over production
To eliminate MUDA of over To eliminate MUDA of production defect To eliminate MUDA of stock To eliminate MUDA of processing
VMI ( Vendor Management To eliminate MUDA of Inventory) system stock Flow / string diagram To eliminate MUDA of transport
Select The Blank Question A 'Radar chart' is used to portray ________ strength or weakness of the activity. Correct Answer Relative Your Answer Comparative
1. TPM 2. JIT 3. Kanban 4. Work standards
1. Waste elimination 2. Visual management 3. Best way of doing job 4. Reducing breakdown of machines 5. Pull system 6. Statistical process control
1. Parato analysis underlines & operates on 2. Parato analysis is technique of identifying vital causes by 3. Parato diagram is a Bar graph with height or value drawn by 4. Parato diagram always indicates
1. Arranging data according to the descending order of their frequency of occurrence 2. Philosophy of 20% of the activity causes 80% of the effect 3. Magnitude of defects 4. Arranging data in ascending order 5. Arranging data in descending order 6. Philosophy of "vital few:trivial many"
27.
Total area under the normal curve is
a) b) c) d)
Unity Zero Infinity Six
U shape arrangement of layout provides the operator 48. Quality problems may be segregated by & regrouped by :-
degree of mobility.
a) b) c)
Machines Workers Materials
d)
Suggestion
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question TQM can never flourish if the staff are:Correct Answer Scared of their bosses , Worried about losing jobs , Afraid of being reprimanded if there are mistakes Your Answer Scared of their bosses , Worried about losing jobs , Afraid of being reprimanded if there are mistakes Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer Improve quality
Multiple Choice Single Answer Question The concept of quality circle was mooted by :Correct Answer Prof. Kaoishikawa Your Answer Prof. Kaoishikawa
Match The Following Question SMED 5 'S Muda elimination Poka-Yoke
Correct Answer Setup time reduction Cleanliness Waste elimination Error proofing
Your Answer Setup time reduction Total productive maintenance Waste elimination Error proofing
Multiple Choice Single Answer Question Allowing worker's to stop machine / assembly line if they believe that product quality is below standard' is an example of :Correct Answer Empowerment Your Answer Involvement
Select The Blank Question Kaizen is ________ supported process. Correct Answer Management Your Answer Workmen
Select The Blank Question Ratio of ________ to the number of pieces inspected is called fraction defectives. Correct Answer Number of item rejected Your Answer Number of item rejected
Multiple Choice Single Answer Question Histogram always indicates :Correct Answer Only height Your Answer Percentage defect
Multiple Choice Single Answer Question List of customers, to carry out parato analysis to identify customers who gives business includes :Correct Answer Present & past customers Your Answer Present & past customers
Multiple Choice Multiple Answer Question Steps to six sigma process consists of :Correct Answer Identify the work you do , Identify your customers , Map the process Your Answer Identify the work you do , Identify your customers , Map the process Multiple Choice Single Answer Question From scatter diagram the strength of relationship between two variables or associated set of data can be inferred from the examination of the shape of :-
Correct Answer Cloud Your Answer True/False Question Cloud
Non-availability of files /document in time is a problem to be addressed by office TPM. Correct Answer True Your Answer True
Select The Blank Question ________ used to detect drop in air pressure. Correct Answer Buzzers / alarms Your Answer Locators
Multiple Choice Single Answer Question TQM is a way to improve quality of product and service :Correct Answer Continuously Your Answer Continuously
Multiple Choice Multiple Answer Question The aim of education & training under TPM is :Correct Answer To develop abilities to respond quickly to abnormalities , To develop abilities to discover analyze malfunction Your Answer To develop abilities to respond quickly to abnormalities , To develop abilities to discover analyze malfunction , To have multiskilled employees in all departments Match The Following Question In scatter diagram, the strength of relationship can be determined
Correct Answer
Your Answer
By "correlation coefficient" By "correlation coefficient"
The scatter diagram The possible relationship provides the technique to between a pair of establish variables The scatter diagram displays The pair of data as a cloud of points
The possible relationship between a pair of variables The pair of data as a cloud of points Correlation diagram
The scatter is also known Correlation diagram as
True/False Question
Flow chart is pictorial representation of the steps in production control. Correct Answer False Your Answer True
Multiple Choice Single Answer Question Pareto's analysis underlines & operates philosophy of :Correct Answer Vital few = trivial many Your Answer Vital few = trivial many
Multiple Choice Single Answer Question Pareto diagram always indicate magnitude of :Correct Answer Defect Your Answer True/False Question Influence of defect
By cutting the cost of quality, profitability decreases.
Multiple Choice Single Answer Question Check sheet is easy to use because it is :Correct Answer Simplest tool Your Answer True/False Question Simplest tool
Multiple Choice Single Answer Question Abnormal variations can occur if :-
Correct Answer There are assignable causes Your Answer There are assignable causes
Multiple Choice Multiple Answer Question Types of Poka-Yoke are :Correct Answer Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer Prevention type Poka-Yoke , Detection type Poka-Yoke , Standards type Poka-Yoke
True/False Question
Control limits of control charts should be revised from time to time as additional data is accumulated. Correct Answer True Your Answer True
Select The Blank Question Kaizen is an excellent method to involve ________ to unearth & eliminate hidden waste. Correct Answer Employees Your Answer Employers
Multiple Choice Multiple Answer Question To reduce Muda of transport, techniques used are :Correct Answer Cellular layout , Method study , 5 'S Your Answer Cellular layout , Method study , 5 'S
Select The Blank Question Cp for six sigma process is ________ Correct Answer 2 Your Answer 2
Select The Blank Question ________ participants in monthly meeting(MRM) Correct Answer GM, operation heads, corporate functional heads Your Answer True/False Department heads & supervisors
Question
Processing cost of a product is mainly decided by conversion process. Correct Answer True Your Answer True
Select The Blank Question Production in last shift & production plan for next shift is discussed during ________. Correct Answer Shift beginning & shift end/change meeting Your Answer Shift beginning & shift end/change meeting
Multiple Choice Multiple Answer Question Material Supply on DSL basis helps :Correct Answer To eliminate handling , To reduce transporting , To reduce inspection Your Answer To eliminate handling , To reduce transporting , To reduce inspection True/False Question
Most of the external setups are treated as internal setup.
Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer Reduce work in process , Better average daily production , Increase capacity Your Answer Reduce work in process , Better average daily production , Increase capacity Multiple Choice Multiple Answer Question Typical examples of process benchmark are :Correct Answer Procurement procedures , Budgeting , Recruitment
Procurement procedures , Budgeting , Recruitment
Low level of delegation is an example of muda in office.
Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Your Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Multiple Choice Multiple Answer Question While preparing scatter diagram following precautions are to be taken :Correct Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Your Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Multiple Choice Single Answer Question Through continuous improvement in the process & procedures, kobetsu-kaizen is continuously improve utilization of :Correct Answer Worker, equipment & material Your Answer True/False Question Workers & materials
Every department should make their own rules of standardization. Correct Answer False Your Answer False
Multiple Choice Single Answer Question Quality circle should consist adequate experienced members between :Correct Answer 8 to 10
Your Answer
8 to 10
Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories are :Correct Answer Two to three per year Your Answer As many as management decides
Select The Blank Question Flow chart helps to provide clarity of the ________ without visiting actual spot. Correct Answer Process Your Answer Process
Multiple Choice Single Answer Question Gap in performance = Ideal situation minus :Correct Answer Current situation Your Answer Current situation
Select The Blank Question Seminar talks and video show are organized to introduce TPM concept to ________ Correct Answer General employees Your Answer General employees
LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question
Multiple Choice Multiple Answer Question Few steps to construct a flow chart are :Correct Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Your Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Select The Blank Question In PDCA cycle for benchmarking 'Identification of performance gap' is done in ________. Correct Answer Checking Your Answer Checking
Select The Blank Question 5 S audit result is discussed in ________ meeting. Correct Answer Monthly Your Answer Shift beginning
Select The Blank Question Kaizen projects are managed by ________ Correct Answer Cross functional team Your Answer Management
Question
Poka-yoke for employee not performing work as per established method is :Correct Answer Implement work standard Your Answer Implement work standard
Multiple Choice Multiple Answer Question Typical examples of process benchmark are :Correct Answer Procurement procedures , Budgeting , Recruitment Your Answer Procurement procedures , Budgeting , Recruitment
Multiple Choice Multiple Answer Question What are the steps in deciding the benchmarking partner? Correct Answer Decide level of benchmarking , List down a few prospective candidates of partnership , Collect information of short listed partners Your Answer Decide level of benchmarking , Collect information of short listed partners Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Lack of experience Your Answer True/False Question Absent mindedness
Control chart is also called as run-chart.
Match The Following Question Reduce clamping & declamping time Reduce time of external setup
Correct Answer Use U-shaped washer Improve work aids positioning method
Your Answer Use U-shaped washer Improve work aids positioning method Preparation of tools / dies as off line activity Pre setting of tool
Convert internal setup into Preparation of tools / dies external setup as off line activity Eliminate adjustment Pre setting of tool
Multiple Choice Single Answer Question Muda of defect is very serious in case of:-
Correct Answer High speed automatic machines Your Answer High speed automatic machines
Multiple Choice Multiple Answer Question To reduce clamping & declamping time, following actions are desirable :Correct Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Your Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Multiple Choice Single Answer Question Requirement of more machines, is an example of :Correct Answer Muda of overproduction Your Answer Muda of waiting
Multiple Choice Single Answer Question In India quality circle was first launched by :Correct Answer Hyderabad unit of BHEL Your Answer Hyderabad unit of BHEL
Multiple Choice Multiple Answer Question 3M' is world class benchmarking ' candidates in the field of :Correct Answer Product development , Technology transfer , Environmental Management Your Answer Product development , Technology transfer , Environmental Management Multiple Choice Single Answer Question Responsibility for Quality should rest on:Correct Answer Who produce the product Your Answer True/False Question Quality control department
Increase in defect rate is an example of 'Deviation from an established norms' Correct Answer True Your Answer True
Select The Blank Question ________ are implemented for defect detection & prevention. Correct Answer Poka-Yokes
Your Answer
Poka-Yokes
Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer Improve quality
Multiple Choice Single Answer Question Implication of Quality problem is:Correct Answer Gap in performance Your Answer True/False Question Lower efficiency
Presentation of graphs in pictorial form of data collection are for easy understanding. Correct Answer True Your Answer True
Select The Blank Question ________ waste is probably the biggest waste in most of the organizations. Correct Answer Time Your Answer True/False Question Labor
True/False Question
Multiple Choice Multiple Answer Question An erratic patterns falling above & below the control limits indicates :Correct Answer Poorly trained operators , Defect in materials , Frequent adjustment of machines
Your Answer
Defect in materials , Frequent adjustment of machines , Poorly trained operators
Multiple Choice Single Answer Question Defects per million for the process at six sigma level are :Correct Answer 3.4 Your Answer 6210
Multiple Choice Single Answer Question To provide flexibility to supervisors in allocation of task, JIT emphasizes :Correct Answer Multiskilled operators Your Answer Multiskilled operators
Multiple Choice Single Answer Question To maintain smoothness in production :Correct Answer Elimination of buffer stock is recommended Your Answer Maintenance of buffer stock is recommended.
Select The Blank Question ________ should be used to exercise control on the process. Correct Answer Control chart Your Answer Latest checking instruments
Match The Following Question Ideally the histogram will have a bell shape Histogram is a graphical display of distribution of measurements and
Correct Answer
Your Answer
Tapering away on the both Tapering away on the both sides from average value sides from average value Reveals the amount of Reveals the amount of variation within the process variation within the process The frequency distribution of a characteristics Provide a clue about the quality of the lot
Histogram is a The frequency distribution diagrammatic presentation of a characteristics of The shape of histogram can True/False Question Provide a clue about the quality of the lot
In single card kanban system production greater than quantity withdrawn is permitted. Correct Answer False Your Answer False
True/False Question
Flow chart are drawn to document a process charting the tasks performed & the sequence in which tasks are performed. Correct Answer True Your Answer True
Select The Blank Question Cpk for six sigma process is ________ Correct Answer 1.5 Your Answer True/False Question 1.5
Multiple Choice Multiple Answer Question Some steps for stratification are :Correct Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? Your Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? True/False Question
Multiple Choice Multiple Answer Question Work standards enable management to minimize variation in :Correct Answer Output , Quality , Cost Your Answer Output , Quality , Cost
Multiple Choice Multiple Answer Question Process can be made capable by :-
Correct Answer Reducing process variability , Bringing target & average to fall at the same point , Examine possibility of relaxing specification Your Answer Reducing process variability , Bringing target & average to fall at the same point , Use of less precision machine Multiple Choice Multiple Answer Question Few steps in construction of Pie chart are :Correct Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart Your Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart Multiple Choice Multiple Answer Question As benchmark in Japan seiso activities means :Correct Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Your Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Select The Blank Question Poka Yoke designed to help operators to know immediately ________ of the defeat called detection type Poka-Yoke. Correct Answer On occurrence Your Answer Before Occurrence
Select The Blank Question Flow chart helps to dissect a process for better understanding & ________ of process. Correct Answer Analysis Your Answer Analysis
Multiple Choice Single Answer Question Small groups forming a circle should consist of :Correct Answer Employees of different department related to the problem Your Answer Employees of same department
Select The Blank
Question
Graphs convey a situation more ________ than summary of data or figures. Correct Answer Effectively & clearly Your Answer Effectively & clearly
Multiple Choice Single Answer Question Number of Kaizen projects suggested and implemented is checking point for :Correct Answer Continual Improvement Your Answer Continual Improvement
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :Correct Answer Material , Men , Machine Your Answer Material , Men , Machine
Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Your Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Multiple Choice Single Answer Question In problem solving the best alternative is that :Correct Answer Which best meets the criteria Your Answer Which best meets the criteria
Multiple Choice Single Answer Question "Cause & effect" diagram was developed by :Correct Answer DR.Kaoru Ishikawa Your Answer DR.Kaoru Ishikawa
Select The Blank Question JIT advocates the philosophy at elimination of waste from system which occurs due to ________. Correct Answer Over Production Your Answer Over Production
Select The Blank Question In scatter diagram "________" relationship is said to exist when there is positive relationship upto certain level & negative thereafter or negative relationship upto certain level & positive thereafter. Correct Answer Curvilinear Your Answer True/False Question Curvilinear
Multiple Choice Multiple Answer Question Customers complaints may be segregated by :Correct Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity True/False Question
In case of more than one quality characteristics, separate chart is made for each quality characteristics. Correct Answer True Your Answer True
True/False Question
Safety, hygiene and environment control is one of the pillar of TPM. Correct Answer True Your Answer True
Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer To all places including homes Your Answer To all places including homes
Match The Following
Question Reduce time of external setup
Correct Answer Improve work aids positioning method
Your Answer Improve work aids positioning method
Convert internal setup into Preparation of tools / dies Preparation of tools / dies external setup as off line activity as off line activity Eliminate adjustment Reduce clamping & declamping time Pre setting of tool Use U-shaped washer Pre setting of tool Use U-shaped washer
Multiple Choice Single Answer Question The facilitator should be normally :Correct Answer Senior officer /Shop incharge Your Answer Senior officer /Shop incharge
Match The Following Question Parato diagram always indicates
Your Answer Philosophy of 20% of the activity causes 80% of the effect Philosophy of "vital few:trivial many" Arranging data according to the descending order of their frequency of occurrence Magnitude of defects
Parato analysis Philosophy of "vital underlines & operates on few:trivial many" Parato analysis is technique of identifying vital causes by Arranging data according to the descending order of their frequency of occurrence
Parato diagram is a Bar Arranging data in graph with height or value descending order drawn by
Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer True/False Question Make work easy
Pie chart is also called as angular diagram.
Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' somewhat decreases as the value of 'x' increases. Correct Answer Weak negative Your Answer Weak negative
Multiple Choice Single Answer Question From scatter diagram the strength of relationship between two variables or associated set of data can be inferred from the examination of the shape of :Correct Answer Cloud Your Answer Cloud
Multiple Choice Multiple Answer Question Product benchmarking requires, comparison of product :Correct Answer Performance , Features , Cost Your Answer Performance , Features , Cost
Multiple Choice Multiple Answer Question Steps in construction of scatter diagram :Correct Answer Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship Your Answer Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship Multiple Choice Single Answer Question Implication of Quality problem is:Correct Answer Gap in performance Your Answer Gap in performance
Select The Blank Question Each quality characteristic has permitted variation & is equal to ________. Correct Answer USL - LSL
Your Answer
USL - LSL
Select The Blank Question Kaizen is ________ supported process. Correct Answer Management Your Answer True/False Question Management
The flow charts are prepared to enhance the employees understanding of the process by indicating interrelationship within the process. Correct Answer True Your Answer False
True/False Question
Gap analysis for production & dispatches is discussed in monthly meeting. Correct Answer False Your Answer False
Select The Blank Question ________ is most difficult 'S' to implement & achieve. Correct Answer Shitsuke Your Answer True/False Question Shitsuke
Presentation of graphs in pictorial form of data collection are for easy understanding. Correct Answer True Your Answer True
Select The Blank
Question
Graphs convey a situation more ________ than summary of data or figures. Correct Answer Effectively & clearly Your Answer Effectively & clearly
Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Lack of experience Your Answer Lack of experience
Multiple Choice Multiple Answer Question While preparing scatter diagram following precautions are to be taken :Correct Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Your Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance True/False Question Globalization of trade and industrial operations have forced Indian companies to become more & more competitive and customer driven. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question If 'Annual saving in procurement expenses is managing point', then checking points will be :Correct Answer Price revision , Credit period , Transport expenses Your Answer Price revision , Credit period , Transport expenses
Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories are :Correct Answer Two to three per year Your Answer True/False Two to three per year
Question
Flow chart is pictorial representation of the steps in production control. Correct Answer False Your Answer False
Multiple Choice Single Answer Question It is essential to convey customer's expectations to :Correct Answer Top Management Your Answer Supervisors & workmen
Select The Blank Question Identification of non-value added operations & their elimination is the first step to eliminate muda of ________. Correct Answer Processing Your Answer Processing
Select The Blank Question A 'Radar chart' is used to portray ________ strength or weakness of the activity. Correct Answer Relative Your Answer Relative
In single card kanban system production greater than quantity withdrawn is permitted. Correct Answer False Your Answer False
Multiple Choice Multiple Answer Question Benefits of planned maintenance are :Correct Answer Improved reliability mean time between failures , Improved maintainability mean time to repair , Improvement in breakdown Your Answer Improved reliability mean time between failures , Improved maintainability mean time to repair Multiple Choice Multiple Answer Question Gap analysis & problem identification is done during converting internal setups into external setups in the areas like : Correct Answer Equipment , Method , Human Your Answer Equipment , Method , Human
Multiple Choice Single Answer Question Sorting of usable items should be Correct Answer Planned storage based on frequency of use Your Answer Within visual reach method
Multiple Choice Multiple Answer Question Benefits of Quality maintenance are :Correct Answer Reduction in customer quality complaints , Reduction in inspection time Your Answer Reduction in customer quality complaints , Reduction in inspection time
Correct Answer
Your Answer Cost of quality Sales of the months Customer complaints per period
Productivity performance Turnover employee measurement Financial performance measurement Customer satisfaction measurement Sales of the months Customer complaints per period
Sem 3rd
Techniques for Operations Efficiency
Staff attitude measurement
Employee satisfaction index
Select The Blank Question ________ is an effect due to the muda of defect. Correct Answer Wear & tear of parts while disassembling Your Answer Poor production planning & control
Multiple Choice Multiple Answer Question The results oriented efforts of the quality circle should also include :Correct Answer Efforts to avoid the problem permanently , Ultimate aim of the customers satisfaction , Attacking the real root causes & all possibilities Your Answer Efforts to avoid the problem permanently , Publication or advertisement of your contribution , Attacking the real root causes & all possibilities Match The Following Question Parato diagram always indicates
Parato analysis underlines Philosophy of "vital & operates on few:trivial many" Parato analysis is technique of identifying vital causes by Arranging data according to the descending order of their frequency of occurrence
Parato diagram is a Bar Arranging data in graph with height or value descending order drawn by
Multiple Choice Multiple Answer Question Few steps in construction in Radar chart are :Correct Answer Brainstorming to enlist characteristics which require to be evaluated & draw the circle & divide it into 'slices' equal to number of characteristics , The first slice begins at 12 noon. Then draw vertical line & calibrate it equal to the number of
Sem 3rd
Your Answer
levels required , Draw concentric circles from each gradiation using 'o' point as centre Brainstorming to enlist characteristics which require to be evaluated & draw the circle & divide it into 'slices' equal to number of characteristics , The first slice begins at 12 noon. Then draw vertical line & calibrate it equal to the number of levels required , Draw concentric circles from each gradiation using 'o' point as centre
Select The Blank Question 5 S audit result is discussed in ________ meeting. Correct Answer Monthly Your Answer True/False Question Monthly
Multiple Choice Multiple Answer Question Role of champions are :Correct Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects Your Answer Monitor progress of six sigma projects , Approve six sigma projects , Remove road block in the path of six sigma implementation Multiple Choice Multiple Answer Question To draw control charts, sample must be representative of homogeneous segment of production for which :Correct Answer The items of the sample should be from the same machine setting , The items should be of the same batch , Items should be made from the same raw material batch Your Answer The items of the sample should be from the same machine setting , The items should be of the same batch , Items should be made from the same raw material batch Multiple Choice Single Answer
Sem 3rd
Question
Failure mode and effect analysis (FMEA) establish
Correct Answer Process failure and minimize frequency Your Answer Process failure and minimize frequency
Multiple Choice Single Answer Question Competitive benchmarking involves identifying key competitive product, services or processes & comparing with those of :Correct Answer Main competitor Your Answer Main competitor
Non-availability of files /document in time is a problem to be addressed by office TPM. Correct Answer True
Sem 3rd
Your Answer
True
Multiple Choice Multiple Answer Question Breakdown problem may be stratified by :Correct Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical) Your Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical) Select The Blank Question A control chart to exhibit counted data on number of defect is called ________. Correct Answer c-chart Your Answer c-chart
Select The Blank Question Capability index Cp = ________ Correct Answer Specification width/process width
Sem 3rd
Your Answer
Specification width/process width
Multiple Choice Multiple Answer Question TQM can never flourish if the staff are:Correct Answer Worried about losing jobs , Afraid of being reprimanded if there are mistakes , Scared of their bosses Your Answer Worried about losing jobs , Afraid of being reprimanded if there are mistakes , Scared of their bosses True/False Question
Multiple Choice Multiple Answer Question During SMED implementation, primary study consists of :-
Sem 3rd
Correct Answer Equipment analysis , Setup change analysis , Preparation items (storage place , method) analysis Your Answer Equipment analysis , Setup change analysis , Preparation items (storage place , method) analysis True/False Question
Along with problem solving tools experience and judgment is also used. Correct Answer True Your Answer False
Select The Blank Question JIT advocates the philosophy at elimination of waste from system which occurs due to ________. Correct Answer Over Production Your Answer True/False Question Over Production
Multiple Choice Multiple Answer Question An erratic patterns falling above & below the control limits indicates :Sem 3rd
Correct Answer Defect in materials , Frequent adjustment of machines , Poorly trained operators Your Answer Defect in materials , Frequent adjustment of machines , Poorly trained operators True/False Question
Sample size for the construction of p-chart are larger than X barR chart. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits , A bird's eye view of the variation Multiple Choice Single Answer Question Productivity improves by :Correct Answer Voluntary participants of everyone Your Answer Voluntary participants of everyone
Sem 3rd
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Training related to Quality includes:Correct Answer Quality measures , Quality failure Your Answer Negotiation skill , Goal of business , Quality measures , Quality failure Multiple Choice Single Answer Question If defects found at own process, the cost to the company is :Correct Answer Very little Your Answer Very high Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits , A bird's eye view of the variation True/False Question In bar graph each bar is of same height. Correct Answer False Your Answer False Select The Blank Question Basic objective of control chart is to ________ the variation due to chance & assignable cause. Correct Answer Separate out Your Answer Separate out Multiple Choice Multiple Answer Question Benefits of stratification are :Correct Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors Your Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors , Finding out different reasons Multiple Choice Single Answer Question For 'Timely clearance of GRR's', checking point will be :Correct Answer Number of GRRs pending beyond 1 day Your Answer Number of GRRs pending beyond 1 day
Multiple Choice Single Answer Question Organizing the place is not enough , what is required is : Correct Answer Planning storage based on Frequency of use Your Answer Planning storage based on Frequency of use Select The Blank Question JIT helps to ________ the waste in the purchasing process. Correct Answer Eliminates Your Answer Eliminates Multiple Choice Single Answer Question In cellular manufacturing system, the cells are designed so that the material flow within the cell and between the cells are :Correct Answer Minimized Your Answer Minimized True/False Question Kanban signals are required when assembly work, subassembly work and manufacturing at parts is carried out at different locations. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Causes of Muda of transport are :Correct Answer Faulty layout , Over production Your Answer Faulty layout , Over production , Proper material handling equipment , Low rejection / rework Multiple Choice Multiple Answer Question Types of meetings held in DWM are :Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Your Answer Monthly PDCA meeting , Daily PDCA meeting , Weekly PDCA meeting Multiple Choice Multiple Answer Question Customers complaints may be segregated by :Correct Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity , Payment problem Multiple Choice Multiple Answer Question Cleaning your own area/equipments gives benefits of :Correct Answer You know your self how to avoid dust , When you touch while cleaning you may find a fault , Saving of further failure due to dust
Your Answer You know your self how to avoid dust , When you touch while cleaning you may find a fault , Saving of further failure due to dust , Utilization of spare time Multiple Choice Multiple Answer Question Role of champions are :Correct Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects Your Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects , Deliver presentation to teams on six sigma projects Select The Blank Question Benchmarking shows how an organization is ________ in comparison to its competitors. Correct Answer Performing Your Answer Performing True/False Question Inspection is poor method of assuring 100% quality. Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Benefits of TQM are :Correct Answer Greater customer satisfaction , Lower manufacturing cost Your Answer Greater customer satisfaction , Lower manufacturing cost Select The Blank Question ________ ensures that communication is simple & effective. Correct Answer Visual Management Your Answer Visual Management True/False Question Daily work management develops problem finding & solving attitude. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Key principles of TQM :Correct Answer Continuous improvement , People involvement , Cost of quality Your Answer Continuous improvement , People involvement , Cost of quality , Competitor focus Select The Blank Question A histogram is a graphical display of distribution of measurements & reveals the amounts of ________ within the process.
Correct Answer Variation Your Answer Variation Select The Blank Question To assess effectiveness of training ________ is essential. Correct Answer Evaluation Your Answer Evaluation Select The Blank Question ________ are implemented for defect detection & prevention. Correct Answer Poka-Yokes Your Answer TPM True/False Question To achieve quality, it has to be designed into the product. Correct Answer True Your Answer True Multiple Choice Single Answer Question Setting & maintaining optimal process condition to get quality product is the aim of :Correct Answer Quality maintenance Your Answer Quality maintenance Match The Following Question Correct Answer Your Answer Productivity performance measurement Turnover employee Cost of quality Financial performance measurement Sales of the months Sales of the months Customer satisfaction measurement Customer complaints per period Customer complaints per period Staff attitude measurement Employee satisfaction index Employee satisfaction index Multiple Choice Single Answer Question Recording of the entire setup operators focusing on hand, eye and body movements of the person doing the setting is done through :Correct Answer Video recording Your Answer Video recording Match The Following Question Correct Answer Your Answer
In scatter diagram, the strength of relationship can be determined By "correlation coefficient" By "correlation coefficient" The scatter diagram provides the technique to establish The possible relationship between a pair of variables The possible dependency between a pair of variables The scatter diagram displays The pair of data as a cloud of points The possible relationship between a pair of variables The scatter is also known as Correlation diagram Correlation diagram Multiple Choice Single Answer Question What is to be done before selecting benchmarking partner? Correct Answer level of benchmarking is to be decided Your Answer level of benchmarking is to be decided True/False Question Flow chart helps to stop an old process. Correct Answer False Your Answer False Select The Blank Question Create as many ________ system as possible for better Seiketsu. Correct Answer Visual control Your Answer Labeling Multiple Choice Single Answer Question Allowing worker's to stop machine / assembly line if they believe that product quality is below standard' is an example of :Correct Answer Empowerment Your Answer Empowerment Multiple Choice Single Answer Question Kanban Signals are required when :Correct Answer Set up time on the feeding operation is higher then the receiving operation. Your Answer Set up time on the feeding operation is higher then the receiving operation. Multiple Choice Single Answer Question Kanban system is Correct Answer 1. Pull System Your Answer 1. Pull System Multiple Choice Single Answer
Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer Improve quality Multiple Choice Single Answer Question To avoid short receipt of items to customers, provide the dispatch clerk with : Correct Answer The check list for verification Your Answer The check list for verification True/False Question Control chart is also called as 'Mean -Range or X-chart'. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Flow chart is required :Correct Answer When trying to improve the process , At the time of review of the process , To understand steps in a process by pictorial presentation Your Answer When trying to improve the process , At the time of review of the process , To understand steps in a process by pictorial presentation , For defects finding of the products Select The Blank Question ________ is the critical element of TQM. Correct Answer Focus on customer Your Answer Focus on customer Multiple Choice Multiple Answer Question Management skill includes :Correct Answer Leadership , Motivation , Performance appraisals Your Answer Leadership , Motivation , Performance appraisals , Quality measurement Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer To all places including homes Your Answer To all places including homes True/False Question Safety, hygiene and environment control is one of the pillar of TPM. Correct Answer True Your Answer True Select The Blank Question Inspection activity for semi finished & finished component should be ________ to reduce muda of transport . Correct Answer Decentralized
Your Answer Decentralized True/False Question Flow chart is pictorial representation of the steps in production control. Correct Answer False Your Answer True Select The Blank Question Good ________ is the asset to acquire the success of quality circle. Correct Answer Teamwork Your Answer Teamwork
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Training related to Quality includes:Correct Answer Quality measures , Quality failure Your Answer Negotiation skill , Goal of business , Quality measures , Quality failure Multiple Choice Single Answer Question If defects found at own process, the cost to the company is :Correct Answer Very little Your Answer Very high Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits , A bird's eye view of the variation True/False Question In bar graph each bar is of same height. Correct Answer False Your Answer False Select The Blank Question Basic objective of control chart is to ________ the variation due to chance & assignable cause. Correct Answer Separate out Your Answer Separate out Multiple Choice Multiple Answer Question Benefits of stratification are :Correct Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors Your Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors , Finding out different reasons Multiple Choice Single Answer Question For 'Timely clearance of GRR's', checking point will be :Correct Answer Number of GRRs pending beyond 1 day Your Answer Number of GRRs pending beyond 1 day
Multiple Choice Single Answer Question Organizing the place is not enough , what is required is : Correct Answer Planning storage based on Frequency of use Your Answer Planning storage based on Frequency of use Select The Blank Question JIT helps to ________ the waste in the purchasing process. Correct Answer Eliminates Your Answer Eliminates Multiple Choice Single Answer Question In cellular manufacturing system, the cells are designed so that the material flow within the cell and between the cells are :Correct Answer Minimized Your Answer Minimized True/False Question Kanban signals are required when assembly work, subassembly work and manufacturing at parts is carried out at different locations. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Causes of Muda of transport are :Correct Answer Faulty layout , Over production Your Answer Faulty layout , Over production , Proper material handling equipment , Low rejection / rework Multiple Choice Multiple Answer Question Types of meetings held in DWM are :Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Your Answer Monthly PDCA meeting , Daily PDCA meeting , Weekly PDCA meeting Multiple Choice Multiple Answer Question Customers complaints may be segregated by :Correct Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity , Payment problem Multiple Choice Multiple Answer Question Cleaning your own area/equipments gives benefits of :Correct Answer You know your self how to avoid dust , When you touch while cleaning you may find a fault , Saving of further failure due to dust
Your Answer You know your self how to avoid dust , When you touch while cleaning you may find a fault , Saving of further failure due to dust , Utilization of spare time Multiple Choice Multiple Answer Question Role of champions are :Correct Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects Your Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects , Deliver presentation to teams on six sigma projects Select The Blank Question Benchmarking shows how an organization is ________ in comparison to its competitors. Correct Answer Performing Your Answer Performing True/False Question Inspection is poor method of assuring 100% quality. Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Benefits of TQM are :Correct Answer Greater customer satisfaction , Lower manufacturing cost Your Answer Greater customer satisfaction , Lower manufacturing cost Select The Blank Question ________ ensures that communication is simple & effective. Correct Answer Visual Management Your Answer Visual Management True/False Question Daily work management develops problem finding & solving attitude. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Key principles of TQM :Correct Answer Continuous improvement , People involvement , Cost of quality Your Answer Continuous improvement , People involvement , Cost of quality , Competitor focus Select The Blank Question A histogram is a graphical display of distribution of measurements & reveals the amounts of ________ within the process.
Correct Answer Variation Your Answer Variation Select The Blank Question To assess effectiveness of training ________ is essential. Correct Answer Evaluation Your Answer Evaluation Select The Blank Question ________ are implemented for defect detection & prevention. Correct Answer Poka-Yokes Your Answer TPM True/False Question To achieve quality, it has to be designed into the product. Correct Answer True Your Answer True Multiple Choice Single Answer Question Setting & maintaining optimal process condition to get quality product is the aim of :Correct Answer Quality maintenance Your Answer Quality maintenance Match The Following Question Correct Answer Your Answer Productivity performance measurement Turnover employee Cost of quality Financial performance measurement Sales of the months Sales of the months Customer satisfaction measurement Customer complaints per period Customer complaints per period Staff attitude measurement Employee satisfaction index Employee satisfaction index Multiple Choice Single Answer Question Recording of the entire setup operators focusing on hand, eye and body movements of the person doing the setting is done through :Correct Answer Video recording Your Answer Video recording Match The Following Question Correct Answer Your Answer
In scatter diagram, the strength of relationship can be determined By "correlation coefficient" By "correlation coefficient" The scatter diagram provides the technique to establish The possible relationship between a pair of variables The possible dependency between a pair of variables The scatter diagram displays The pair of data as a cloud of points The possible relationship between a pair of variables The scatter is also known as Correlation diagram Correlation diagram Multiple Choice Single Answer Question What is to be done before selecting benchmarking partner? Correct Answer level of benchmarking is to be decided Your Answer level of benchmarking is to be decided True/False Question Flow chart helps to stop an old process. Correct Answer False Your Answer False Select The Blank Question Create as many ________ system as possible for better Seiketsu. Correct Answer Visual control Your Answer Labeling Multiple Choice Single Answer Question Allowing worker's to stop machine / assembly line if they believe that product quality is below standard' is an example of :Correct Answer Empowerment Your Answer Empowerment Multiple Choice Single Answer Question Kanban Signals are required when :Correct Answer Set up time on the feeding operation is higher then the receiving operation. Your Answer Set up time on the feeding operation is higher then the receiving operation. Multiple Choice Single Answer Question Kanban system is Correct Answer 1. Pull System Your Answer 1. Pull System Multiple Choice Single Answer
Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer Improve quality Multiple Choice Single Answer Question To avoid short receipt of items to customers, provide the dispatch clerk with : Correct Answer The check list for verification Your Answer The check list for verification True/False Question Control chart is also called as 'Mean -Range or X-chart'. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Flow chart is required :Correct Answer When trying to improve the process , At the time of review of the process , To understand steps in a process by pictorial presentation Your Answer When trying to improve the process , At the time of review of the process , To understand steps in a process by pictorial presentation , For defects finding of the products Select The Blank Question ________ is the critical element of TQM. Correct Answer Focus on customer Your Answer Focus on customer Multiple Choice Multiple Answer Question Management skill includes :Correct Answer Leadership , Motivation , Performance appraisals Your Answer Leadership , Motivation , Performance appraisals , Quality measurement Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer To all places including homes Your Answer To all places including homes True/False Question Safety, hygiene and environment control is one of the pillar of TPM. Correct Answer True Your Answer True Select The Blank Question Inspection activity for semi finished & finished component should be ________ to reduce muda of transport . Correct Answer Decentralized
Your Answer Decentralized True/False Question Flow chart is pictorial representation of the steps in production control. Correct Answer False Your Answer True Select The Blank Question Good ________ is the asset to acquire the success of quality circle. Correct Answer Teamwork Your Answer Teamwork
1. TPM 2. JIT 3. Kanban 4. Work standards
1. Waste elimination 2. Visual management 3. Best way of doing job 4. Reducing breakdown of machines 5. Pull system 6. Statistical process control
1. Parato analysis underlines & operates on 2. Parato analysis is technique of identifying vital causes by 3. Parato diagram is a Bar graph with height or value drawn by 4. Parato diagram always indicates
1. Arranging data according to the descending order of their frequency of occurrence 2. Philosophy of 20% of the activity causes 80% of the effect 3. Magnitude of defects 4. Arranging data in ascending order 5. Arranging data in descending order 6. Philosophy of "vital few:trivial many"
27.
Total area under the normal curve is
a) b) c) d)
Unity Zero Infinity Six
U shape arrangement of layout provides the operator 48. Quality problems may be segregated by & regrouped by :-
degree of mobility.
a) b) c)
Machines Workers Materials
d)
Suggestion
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question TQM can never flourish if the staff are:Correct Answer Scared of their bosses , Worried about losing jobs , Afraid of being reprimanded if there are mistakes Your Answer Scared of their bosses , Worried about losing jobs , Afraid of being reprimanded if there are mistakes Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer Improve quality
Multiple Choice Single Answer Question The concept of quality circle was mooted by :Correct Answer Prof. Kaoishikawa Your Answer Prof. Kaoishikawa
Match The Following Question SMED 5 'S Muda elimination Poka-Yoke
Correct Answer Setup time reduction Cleanliness Waste elimination Error proofing
Your Answer Setup time reduction Total productive maintenance Waste elimination Error proofing
Multiple Choice Single Answer Question Allowing worker's to stop machine / assembly line if they believe that product quality is below standard' is an example of :Correct Answer Empowerment Your Answer Involvement
Select The Blank Question Kaizen is ________ supported process. Correct Answer Management Your Answer Workmen
Select The Blank Question Ratio of ________ to the number of pieces inspected is called fraction defectives. Correct Answer Number of item rejected Your Answer Number of item rejected
Multiple Choice Single Answer Question Histogram always indicates :Correct Answer Only height Your Answer Percentage defect
Multiple Choice Single Answer Question List of customers, to carry out parato analysis to identify customers who gives business includes :Correct Answer Present & past customers Your Answer Present & past customers
Multiple Choice Multiple Answer Question Steps to six sigma process consists of :Correct Answer Identify the work you do , Identify your customers , Map the process Your Answer Identify the work you do , Identify your customers , Map the process Multiple Choice Single Answer Question From scatter diagram the strength of relationship between two variables or associated set of data can be inferred from the examination of the shape of :-
Correct Answer Cloud Your Answer True/False Question Cloud
Non-availability of files /document in time is a problem to be addressed by office TPM. Correct Answer True Your Answer True
Select The Blank Question ________ used to detect drop in air pressure. Correct Answer Buzzers / alarms Your Answer Locators
Multiple Choice Single Answer Question TQM is a way to improve quality of product and service :Correct Answer Continuously Your Answer Continuously
Multiple Choice Multiple Answer Question The aim of education & training under TPM is :Correct Answer To develop abilities to respond quickly to abnormalities , To develop abilities to discover analyze malfunction Your Answer To develop abilities to respond quickly to abnormalities , To develop abilities to discover analyze malfunction , To have multiskilled employees in all departments Match The Following Question In scatter diagram, the strength of relationship can be determined
Correct Answer
Your Answer
By "correlation coefficient" By "correlation coefficient"
The scatter diagram The possible relationship provides the technique to between a pair of establish variables The scatter diagram displays The pair of data as a cloud of points
The possible relationship between a pair of variables The pair of data as a cloud of points Correlation diagram
The scatter is also known Correlation diagram as
True/False Question
Multiple Choice Single Answer Question Pareto's analysis underlines & operates philosophy of :Correct Answer Vital few = trivial many Your Answer Vital few = trivial many
Multiple Choice Single Answer Question Pareto diagram always indicate magnitude of :Correct Answer Defect Your Answer True/False Question Influence of defect
Multiple Choice Single Answer Question Abnormal variations can occur if :-
Correct Answer There are assignable causes Your Answer There are assignable causes
Multiple Choice Multiple Answer Question Types of Poka-Yoke are :Correct Answer Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer Prevention type Poka-Yoke , Detection type Poka-Yoke , Standards type Poka-Yoke
True/False Question
Select The Blank Question Kaizen is an excellent method to involve ________ to unearth & eliminate hidden waste. Correct Answer Employees Your Answer Employers
Multiple Choice Multiple Answer Question To reduce Muda of transport, techniques used are :Correct Answer Cellular layout , Method study , 5 'S Your Answer Cellular layout , Method study , 5 'S
Select The Blank Question Cp for six sigma process is ________ Correct Answer 2 Your Answer 2
Select The Blank Question ________ participants in monthly meeting(MRM) Correct Answer GM, operation heads, corporate functional heads Your Answer True/False Department heads & supervisors
Question
Select The Blank Question Production in last shift & production plan for next shift is discussed during ________. Correct Answer Shift beginning & shift end/change meeting Your Answer Shift beginning & shift end/change meeting
Multiple Choice Multiple Answer Question Material Supply on DSL basis helps :Correct Answer To eliminate handling , To reduce transporting , To reduce inspection Your Answer To eliminate handling , To reduce transporting , To reduce inspection True/False Question
Most of the external setups are treated as internal setup.
Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer Reduce work in process , Better average daily production , Increase capacity Your Answer Reduce work in process , Better average daily production , Increase capacity Multiple Choice Multiple Answer Question Typical examples of process benchmark are :Correct Answer Procurement procedures , Budgeting , Recruitment
Procurement procedures , Budgeting , Recruitment
Low level of delegation is an example of muda in office.
Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Your Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Multiple Choice Multiple Answer Question While preparing scatter diagram following precautions are to be taken :Correct Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Your Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Multiple Choice Single Answer Question Through continuous improvement in the process & procedures, kobetsu-kaizen is continuously improve utilization of :Correct Answer Worker, equipment & material Your Answer True/False Question Workers & materials
Every department should make their own rules of standardization. Correct Answer False Your Answer False
Multiple Choice Single Answer Question Quality circle should consist adequate experienced members between :Correct Answer 8 to 10
Your Answer
8 to 10
Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories are :Correct Answer Two to three per year Your Answer As many as management decides
Select The Blank Question Flow chart helps to provide clarity of the ________ without visiting actual spot. Correct Answer Process Your Answer Process
Multiple Choice Single Answer Question Gap in performance = Ideal situation minus :Correct Answer Current situation Your Answer Current situation
Select The Blank Question Seminar talks and video show are organized to introduce TPM concept to ________ Correct Answer General employees Your Answer General employees
TechniquesForOperationsEfficiency_8 LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question Seiketsu is to ensure that ________ of first three 'S' i.e. Seiri, Seiton & Seiso. Correct Answer Implementation Your Answer Implementation True/False Question Benefits of DWN is faster response to customer needs. Correct Answer True Your Answer True Multiple Choice Single Answer Question Recording of the entire setup operators focusing on hand, eye and body movements of the person doing the setting is done through :Correct Answer Video recording Your Answer Video recording Multiple Choice Multiple Answer Question During SMED implementation, primary study consists of :Correct Answer Equipment analysis , Setup change analysis , Preparation items (storage place , method) analysis Your Answer Equipment analysis , Setup change analysis , Preparation items (storage place , method) analysis Select The Blank Question Ideally the histogram will have a symmetrical ( i.e. also called as bell) shape tapering away on both sides from ________ value. Correct Answer Average Your Answer Average Select The Blank Question ________ is the critical element of TQM. Correct Answer Focus on customer Your Answer Focus on customer Multiple Choice Multiple Answer Question Role of champions are :Correct Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects Your Answer Approve six sigma projects , Remove road block in the path of Page 1
TechniquesForOperationsEfficiency_8 six sigma implementation , Monitor progress of six sigma projects Multiple Choice Multiple Answer Question For 'Control on PPM and rework level;, checking points' will be :Correct Answer PPM level , Initiate corrective actions on rejection/rework , Initiate preventive action on rejection / rework Your Answer PPM level , Initiate corrective actions on rejection/rework , Initiate preventive action on rejection / rework Multiple Choice Single Answer Question POP is :Correct Answer Process Oriented Management Your Answer Process Oriented Management True/False Question TQM improves the quality by improving processes. Correct Answer True Your Answer True True/False Question Review is important step in problem solving. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question After finding out the solution & working on it, the equally important job is :Correct Answer Prepare for the presentation of your work , Explain the progress by presentation to steering committee , Convince committee for financial help for running the project Your Answer Prepare for the presentation of your work , Explain the progress by presentation to steering committee , Convince committee for financial help for running the project Match The Following Question Correct Answer Your Answer In scatter diagram, the strength of relationship can be determined By "correlation coefficient" By "correlation coefficient" The scatter diagram provides the technique to establish The possible relationship between a pair of variables The possible relationship between a Page 2
TechniquesForOperationsEfficiency_8 pair of variables The scatter diagram displays The pair of data as a cloud of points The pair of data as a cloud of points The scatter is also known as Correlation diagram Correlation diagram True/False Question In single card kanban system production greater than quantity withdrawn is permitted. Correct Answer False Your Answer False Select The Blank Question ________ is the root cause of the problems. Correct Answer Variation Your Answer Variation Multiple Choice Single Answer Question While assessing the current status during problem solving Go to Gamba and look at gembustu is :Correct Answer Essential Your Answer Essential depends upon situation Multiple Choice Multiple Answer Question In absence of P-kanban the workman may :Correct Answer Carry out machine clean up , Work on improvement project. , Receive training Your Answer Carry out machine clean up , Work on improvement project. Multiple Choice Single Answer Question The concept of quality circle was mooted by :Correct Answer Prof. Kaoishikawa Your Answer Prof. Kaoishikawa Select The Blank Question ________ helps to generate creative ideas . Correct Answer Brainstorming Your Answer Brainstorming Multiple Choice Single Answer Page 3
TechniquesForOperationsEfficiency_8 Question For small batch quality production, number of setups :Correct Answer Increases Your Answer Increases True/False Question Process capability refers to ability of the process to meet the design specification for a product or a service. Correct Answer True Your Answer True True/False Question Kaizen looks at process as a part of quality & quantity as a part of process Correct Answer False Your Answer True Select The Blank Question ________ participants in monthly meeting(MRM) Correct Answer GM, operation heads, corporate functional heads Your Answer Department heads & supervisors Multiple Choice Multiple Answer Question Examples of Muda of defects are :Correct Answer Customer complaints , Poor material yield , Rejection and rework Your Answer Customer complaints , Poor material yield , Rejection and rework Multiple Choice Single Answer Question Vilfredo Pareto had discovered a universal law as :Correct Answer "around 20% of the activity causes 80% of the effect" Your Answer "around 20% of the activity causes 80% of the effect" Multiple Choice Multiple Answer Question Benefits from the standardized containers are Correct Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock Your Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock True/False Question TQM organizations also harness the goodwill and interest of the Page 4
TechniquesForOperationsEfficiency_8 family members of the employees. Correct Answer True Your Answer True Select The Blank Question Technique involved in listing of setup task, establishing technological relationship between tasks, drawing arrow diagram is called as ________. Correct Answer Network diagram Your Answer Flow chart Multiple Choice Multiple Answer Question Kanban System may be :Correct Answer Single card kanban system , Double card kanban system Your Answer Single card kanban system , Double card kanban system Multiple Choice Single Answer Question Bulk production, to reduce setup time is an example of :Correct Answer Over production Your Answer Machine utilization Multiple Choice Single Answer Question SWOT analysis is an important step in :Correct Answer Deciding what to benchmark Your Answer Deciding what to benchmark Multiple Choice Multiple Answer Question Remedial actions for error of misunderstanding is :Correct Answer Training , Checking in advance , Standardizing work procedures Your Answer Training , Checking in advance , Standardizing work procedures Select The Blank Question ________ is a must in meeting of quality circles. Correct Answer Brainstorming Your Answer Brainstorming Multiple Choice Single Answer Question The Steering committee as apex body should be :Correct Answer Only one for all the groups in organization Your Answer Only one for all the groups in organization Page 5
TechniquesForOperationsEfficiency_8 Multiple Choice Single Answer Question Muda of transport can be eliminated significantly by :Correct Answer Self inspection by suppliers & operators Your Answer Self inspection by suppliers & operators Select The Blank Question A histogram is a graphical display of distribution of measurements & reveals the amounts of ________ within the process. Correct Answer Variation Your Answer Variation Multiple Choice Single Answer Question Statistical process control is application of statistical technique to control :Correct Answer Process Your Answer Process Multiple Choice Single Answer Question In India quality circle was first launched by :Correct Answer Hyderabad unit of BHEL Your Answer Hyderabad unit of BHEL True/False Question A control chart is a chart with UCL & LCL placed at 6 Sigma distance on either side of the process average. Correct Answer False Your Answer False True/False Question Control limits of control charts should be revised from time to time as additional data is accumulated. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Examples of Muda of motion are :Correct Answer Lifting objects , Walking to reach object , Searching for object Your Answer Lifting objects , Walking to reach object , Searching for object True/False Page 6
TechniquesForOperationsEfficiency_8 Question Kanban signals are required when assembly work, subassembly work and manufacturing at parts is carried out at different locations. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Six sigma organization consists of :Correct Answer Champions , Black Belts , Green Belts Your Answer Champions , Black Belts , Green Belts Match The Following Question Correct Answer Your Answer LCLnp n p - 3 ( sq.root( n p( 1- p ))) n p - 3 ( sq.root( n p( 1- p ))) UCLp p + 3 ( sq.root( p ( 1 - p ) / n )) p + 3 ( sq.root( p ( 1 - p ) / n )) LCLp p - 3 ( sq.root( p ( 1- p ) / n)) p - 3 ( sq.root( p ( 1- p ) / n)) UCLnp n p + 3 ( sq.root( n p ( 1- p ))) n p + 3 ( sq.root( n p ( 1- p ))) Multiple Choice Multiple Answer Question Product benchmarking requires, comparison of product :Correct Answer Performance , Features , Cost Your Answer Performance , Features , Cost Select The Blank Question JIT helps to ________ the waste in the purchasing process. Correct Answer Eliminates Your Answer Eliminates Select The Blank Question Poka Yoke is ________. Correct Answer Simple technique Your Answer Simple technique LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question 5-S technique is useful to: Page 7
TechniquesForOperationsEfficiency_8 Correct Answer To all places including homes Your Answer To all places including homes Multiple Choice Single Answer Question Empowerment means making best use of the firm's most valuable resource, namely:Correct Answer Human Your Answer Human Select The Blank Question Number of defects in an individual component, like gear, shaft, wheel etc can be monitored through ________ type of control chart. Correct Answer c-chart Your Answer c-chart Multiple Choice Single Answer Question TQM is a way to improve quality of product and service :Correct Answer Continuously Your Answer Continuously Multiple Choice Multiple Answer Question Best practices for standardization in implementing Seiketsu are :Correct Answer Create as many visual control systems as possible , Use colour code system for easy control , Fix one colour (e.g. Red) for danger zones/out of controls Your Answer Create as many visual control systems as possible , Use colour code system for easy control , Display warning notices True/False Question JIT is not possible for each and every item held as inventory Correct Answer True Your Answer False True/False Question Customer wise outstanding is discussed in daily work management meeting by operations head. Correct Answer False Your Answer False Select The Blank Question Poka-Yoke devices under category 'locating pins' to eliminate cause of ________ Page 8
TechniquesForOperationsEfficiency_8 Correct Answer Incorrect positioning Your Answer Incorrect positioning Multiple Choice Single Answer Question Customer's return is an indicators of the MUDA of :Correct Answer Defect Your Answer Defect Match The Following Question Correct Answer Your Answer Evolve standard operating procedure & implement. Seiketsu Seiketsu Hidden faults come out while implementing. Cleaning yourself your equipments Seiso Fix the place of items, tools as per frequency of use Seiri Seiton Responsibility same from top to bottom Seiso shitsuke Multiple Choice Single Answer Question Accountability means :Correct Answer Responsibility of Business Results Your Answer Responsibility Execution or Action Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer Improve quality True/False Question Performance benchmarking does not involves comparison of financial ratios at the aggregate level. Correct Answer False Your Answer False Multiple Choice Single Answer Question Competitive benchmarking is usually conducted :Correct Answer Through third party research Your Answer Through third party research Page 9
TechniquesForOperationsEfficiency_8 Multiple Choice Single Answer Question Small groups forming a circle should consist of :Correct Answer Employees of different department related to the problem Your Answer Employees of different department related to the problem True/False Question In cellular manufacturing system cell may consist of a single machine or more than one machine arranged in line. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Your Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control True/False Question Non-availability of files /document in time is a problem to be addressed by office TPM. Correct Answer True Your Answer True Select The Blank Question A control chart to exhibit counted data on number of defect is called ________. Correct Answer c-chart Your Answer c-chart True/False Question Fishbone analysis is used both in analysis & planning. Correct Answer True Your Answer True Select The Blank Question Inspection activity for semi finished & finished component should be ________ to reduce muda of transport . Correct Answer Decentralized Your Answer Decentralized Page 10
TechniquesForOperationsEfficiency_8 Multiple Choice Multiple Answer Question Scatter diagram is used :Correct Answer To discover relationship between two associated sets of data , To display the relationship between two variables , To confirm anticipated relationship between two variables / associated sets of data Your Answer To discover relationship between two associated sets of data , To display the relationship between two variables , To confirm anticipated relationship between two variables / associated sets of data Select The Blank Question U shape arrangement of layout provides the operator ________ degree of mobility. Correct Answer 360 Your Answer 360 True/False Question Chance causes can not be identified. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question During the steps of Deming cycle of PDCA what is important? Correct Answer Plan unitedly for the target within reach , Make plan active by "doing it" i.e. everyone working , After some time check the results for success Your Answer Plan unitedly for the target within reach , Make plan active by "doing it" i.e. everyone working , After some time check the results for success Multiple Choice Multiple Answer Question Benefits of Quality maintenance are :Correct Answer Reduction in customer quality complaints , Reduction in inspection time Your Answer Reduction in customer quality complaints , Reduction in inspection time Multiple Choice Multiple Answer Question Causes of Muda of transport are :Correct Answer Faulty layout , Over production Your Answer Faulty layout , Over production Page 11
TechniquesForOperationsEfficiency_8 Multiple Choice Multiple Answer Question Types of Poka-Yoke are :Correct Answer Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer Prevention type Poka-Yoke , Detection type Poka-Yoke , Standards type Poka-Yoke Multiple Choice Single Answer Question Pie chart is also called as :Correct Answer Angular diagram Your Answer Angular diagram Multiple Choice Multiple Answer Question The aim of education & training under TPM is :Correct Answer To develop abilities to respond quickly to abnormalities , To develop abilities to discover analyze malfunction Your Answer To develop abilities to respond quickly to abnormalities , To develop abilities to discover analyze malfunction , To have multiskilled employees in all departments Multiple Choice Multiple Answer Question Material Supply on DSL basis helps :Correct Answer To eliminate handling , To reduce transporting , To reduce inspection Your Answer To eliminate handling , To reduce transporting , To reduce inspection Select The Blank Question Poka Yoke designed to help operators to know immediately ________ of the defeat called detection type Poka-Yoke. Correct Answer On occurrence Your Answer On occurrence Multiple Choice Multiple Answer Question Typical examples of process benchmark are :Correct Answer Procurement procedures , Budgeting , Recruitment Your Answer Procurement procedures , Budgeting , Recruitment Multiple Choice Single Answer Question The area enclosed under normal distribution curve between mean +2standard deviation is :Correct Answer 0.9545 Your Answer 1 Page 12
TechniquesForOperationsEfficiency_8 True/False Question Daily work management can also be extended to non manufacturing areas like procurement, QA, HRD etc. Correct Answer True Your Answer True Match The Following Question Correct Answer Your Answer 4 th level in six sigma organization Green Belts Green Belts 1 st level in six sigma organization Champions Champions 2 nd level in six sigma organization Master Black Belts Master Black Belts 3 rd level in six sigma organization Black Belts Black Belts Select The Blank Question ________ PDCA cycle is the systematic approach towards meeting the target. Correct Answer Kaoishikawa Your Answer Deming Select The Blank Question ________is serve as a stepping stone to TQM Correct Answer ISO-9000 quality standard Your Answer TPM Select The Blank Question Histogram is a diagrammatic presentation of the ________ distribution of characteristics such as strength, diameter, etc. Correct Answer Frequency Your Answer Frequency Multiple Choice Single Answer Question Through continuous improvement in the process & procedures, kobetsu-kaizen is continuously improve utilization of :Correct Answer Worker, equipment & material Your Answer Worker, equipment & material Page 13
TechniquesForOperationsEfficiency_8 Multiple Choice Single Answer Question Frequencies, values, tabulated in the frequency table, can be represented pictorially in the form of bar graph & this graph of frequency is called as :Correct Answer Histogram Your Answer Histogram Multiple Choice Multiple Answer Question Muda of waiting is due to :Correct Answer Interrupted flow of work , Delay in movement of raw material from stores Your Answer Interrupted flow of work , Delay in movement of raw material from stores Select The Blank Question CFT ( cross functional team ) consisting of ________ Correct Answer Operators, supervisors from different departments Your Answer Operators, supervisors from different departments Select The Blank Question In PDCA cycle for benchmarking 'Identification of performance gap' is done in ________. Correct Answer Checking Your Answer Checking Multiple Choice Multiple Answer Question Management skill includes :Correct Answer Leadership , Motivation , Performance appraisals Your Answer Leadership , Motivation Multiple Choice Single Answer Question Zero loss concept means :Correct Answer Zero accident, zero defect, zero breakdown Your Answer Zero accident, zero defect, zero breakdown True/False Question Flow charts are drawn to identify deviations by observing actual & comparing with running process. Correct Answer False Your Answer False LIST OF ATTEMPTED QUESTIONS AND ANSWERS Page 14
TechniquesForOperationsEfficiency_8 Multiple Choice Multiple Answer Question TQM can never flourish if the staff are:Correct Answer Worried about losing jobs , Afraid of being reprimanded if there are mistakes , Scared of their bosses Your Answer Worried about losing jobs , Afraid of being reprimanded if there are mistakes , Scared of their bosses Multiple Choice Single Answer Question Toyota, Honda & Nissan are world class benchmarking candidates in :Correct Answer Employee selection Your Answer Employee selection Multiple Choice Single Answer Question The leader of the circle should be selected by :Correct Answer Circle members Your Answer Steering committee Multiple Choice Multiple Answer Question Missing parts is due to :Correct Answer Willful errors , Inadvertent error , Judgment error Your Answer Willful errors , Inadvertent error Multiple Choice Single Answer Question Rushing to complete a job is considered symptom of :Correct Answer Poor planning Your Answer Poor planning Multiple Choice Multiple Answer Question The purpose of Shitsuke is especially for :Correct Answer Maintaining the 4-S consistently , Develop discipline attitude in everyone , Any day throughout the year sustain the discipline Your Answer Maintaining the 4-S consistently , Develop discipline attitude in everyone , Any day throughout the year sustain the discipline Multiple Choice Multiple Answer Question Few typical shapes of histograms are :Correct Answer Symmetrical (or bell shaped) , Asymmetrical skewed positive , Double peaked Your Answer Symmetrical (or bell shaped) , Asymmetrical skewed positive , Double peaked Page 15
TechniquesForOperationsEfficiency_8 Multiple Choice Single Answer Question In autonomus modules or cells, rate of production increases :Correct Answer Number of operators increases Your Answer Number of operators increases True/False Question Inspection is poor method of assuring 100% quality. Correct Answer True Your Answer True Select The Blank Question ________ used to detect drop in air pressure. Correct Answer Buzzers / alarms Your Answer Buzzers / alarms Multiple Choice Multiple Answer Question Breakdown problem may be stratified by :Correct Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical) Your Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical) Multiple Choice Multiple Answer Question Advantages of JIT :Correct Answer Reduce inventory , Lower per unit cost , Reduce incoming inspection Your Answer Reduce inventory , Lower per unit cost , Reduce incoming inspection Multiple Choice Single Answer Question Assignable causes :Correct Answer Can be eliminated Your Answer Can be eliminated Multiple Choice Multiple Answer Question If 'Inventory investment' is managing point, then checking point will be :Correct Answer Stores inventory , Vendor stock , WIP Your Answer WIP , Stores inventory , Vendor stock True/False Page 16
TechniquesForOperationsEfficiency_8 Question Globalization of trade and industrial operations have forced Indian companies to become more & more competitive and customer driven. Correct Answer True Your Answer True Multiple Choice Single Answer Question Flow charts are used to train new employees by :Correct Answer Providing a documented description of the tasks involved Your Answer Providing a documented description of the tasks involved True/False Question To achieve quality, it has to be designed into the product. Correct Answer True Your Answer True Match The Following Question Correct Answer Your Answer Review your efforts & success achieved Check Check Act about the causes found out Do Act Collect the initial data for the problem Plan Plan Actions further after reviewing the progress Act Repeat Select The Blank Question Create as many ________ system as possible for better Seiketsu. Correct Answer Visual control Your Answer Visual control Multiple Choice Single Answer Question A flow chart is a pictorial representation of the steps in a :Correct Answer Process Your Answer Process Multiple Choice Multiple Answer Question Few steps in construction of Pie chart are :Correct Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the Page 17
TechniquesForOperationsEfficiency_8 circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart Your Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart Multiple Choice Single Answer Question List of customers, to carry out parato analysis to identify customers who gives business includes :Correct Answer Present & past customers Your Answer Present & past customers Multiple Choice Single Answer Question Benefits of Seiton means Correct Answer Easy irretrievability of material Your Answer Cost saving in unwanted items Multiple Choice Multiple Answer Question As benchmark in Japan seiso activities means :Correct Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Your Answer Everyone, clerk to officer does cleaning his area , Every family does cleaning of pavement of their residence , Separate department for cleaning supervision True/False Question Six sigma process requires 100 % inspection Correct Answer False Your Answer False True/False Question Graph is a tabulated representation of the data which is easily understandable at a glance. Correct Answer False Your Answer True Multiple Choice Multiple Answer Question What are the steps in deciding the benchmarking partner? Correct Answer Decide level of benchmarking , List down a few prospective Page 18
TechniquesForOperationsEfficiency_8 candidates of partnership , Collect information of short listed partners Your Answer Decide level of benchmarking , List down a few prospective candidates of partnership , Collect information of short listed partners Select The Blank Question ________feel that quality circle cause erosion of their control over workmen. Correct Answer Supervisors Your Answer Supervisors True/False Question Errors are inevitable but can be eliminated. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question According to Seiketsu Standardization means :Correct Answer To develop easy to follow standards , Evolve standard operating procedure , Better visual management Your Answer To develop easy to follow standards , Evolve standard operating procedure , Better visual management Select The Blank Question Ford, general electric & Motorola are word class benchmarking for ________ Correct Answer Training Your Answer Training Select The Blank Question Cpk for six sigma process is ________ Correct Answer 1.5 Your Answer 1.5 Multiple Choice Single Answer Question 5 'S rating after audit is check point for :Correct Answer Work place improvement Your Answer Work place improvement True/False Question Process capability index Cp is a measure of capability of the process to meet the specification limits. Correct Answer True Page 19
TechniquesForOperationsEfficiency_8 Your Answer True Select The Blank Question ________ should be used to exercise control on the process. Correct Answer Control chart Your Answer Control chart Select The Blank Question Flow chart helps to dissect a process for better understanding & ________ of process. Correct Answer Analysis Your Answer Analysis Select The Blank Question ________ is benefit of TPM. Correct Answer Low production cost Your Answer Low production cost Multiple Choice Multiple Answer Question Example of mechanizations are :Correct Answer Use of fork-lifts / cranes for die - movements , Using moving bolster , Using roller die carts Your Answer Use of fork-lifts / cranes for die - movements , Using moving bolster , Using roller die carts Multiple Choice Single Answer Question To maintain smoothness in production :Correct Answer Elimination of buffer stock is recommended Your Answer Maintenance of buffer stock is recommended. Match The Following Question Correct Answer Your Answer Monthly meeting Discussion for capital expenditure & customer outstanding. Discussion for capital expenditure & customer outstanding. Shift begining & shift end / change meeting Discussion on production in last shift & plan for next shift Discussion on production in last shift & plan for next shift Daily work management meeting Discussion on gap analysis for production maintenance, dispatch Discussion on gap analysis for production Page 20
TechniquesForOperationsEfficiency_8 maintenance, dispatch Weekly meeting Discussion for customer complaints Discussion for customer complaints True/False Question TQM improves manufacturing as well as clerical activities. Correct Answer True Your Answer True Select The Blank Question To find out root cause ________used Correct Answer Why-why Technique Your Answer Why-why Technique Multiple Choice Single Answer Question Percentage of gross revenues spent on correcting mistakes, checking & rechecking and things which do not add values, by manufacturing company is:Correct Answer 20-30% Your Answer 0.6 True/False Question U-Line layout is better than straight lime layout. Correct Answer True Your Answer True Select The Blank Question In traditional purchasing ________ inventory is required. Correct Answer Plenty of Your Answer Plenty of Select The Blank Question The process capability of the process =________(where sigma is the standard deviation of the population / lot. Correct Answer 6 sigma Your Answer 2 sigma True/False Question A radar chart is combination of a circle & line graph Correct Answer True Page 21
TechniquesForOperationsEfficiency_8 Your Answer True
Page 22
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question Inspection activity for semi finished & finished component should be ________ to reduce muda of transport . Correct Answer Decentralized Your Answer True/False Question Carry out in QA department
Concept of six sigma is not applicable for non manufacturing sectors. Correct Answer False Your Answer False
Multiple Choice Multiple Answer Question Few main steps to construct a Histogram after deciding classes, class width & class boundaries are :Correct Answer Compute mid-point of the class (cell) & fill up the tally sheet determining the cell or class into which each value falls , Count the tally marks i.e. frequency in each class & construct a histogram by plotting a bar graph for each class , Analyze & conclude whether process is is meeting the requirement or not & take connective actions if needed. Your Answer Compute mid-point of the class (cell) & fill up the tally sheet determining the cell or class into which each value falls , Count the tally marks i.e. frequency in each class & construct a histogram by plotting a bar graph for each class , Analyze & conclude whether process is is meeting the requirement or not & take connective actions if needed. Multiple Choice Single Answer Question A drive for people involved should start with the :Correct Answer Study of staff attitudes Your Answer Staff empowerment
Multiple Choice Single Answer Question Poka-yoke for employee not performing work as per established method is :-
Correct Answer Implement work standard Your Answer Implement work standard
Multiple Choice Multiple Answer Question Implementation of TPM in Indian industries is difficult due to :Correct Answer Lack of knowledge of the TPM , Resistance to change , Fear to loss of job Your Answer Lack of knowledge of the TPM , Resistance to change , Fear to loss of job Multiple Choice Single Answer Question Identifying key preventive operational functions and comparing these operational functions within the firm's own division & branches comes under :Correct Answer Internal benchmarking Your Answer True/False Question Functional benchmarking
"Display of safety posture & slogans" is an essential step of TPM. Correct Answer False Your Answer True
Multiple Choice Multiple Answer Question The purpose of Shitsuke is especially for :Correct Answer Maintaining the 4-S consistently , Develop discipline attitude in everyone , Any day throughout the year sustain the discipline Your Answer Maintaining the 4-S consistently , Develop discipline attitude in everyone , Any day throughout the year sustain the discipline True/False Question Change of job titles can help to raise employee's morale.
Multiple Choice Multiple Answer Question Few steps to construct a flow chart are :Correct Answer Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' , Decide on the objective of flowchart & define boundaries of the process Your Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' decreases as the value of 'x' increases. Correct Answer Strong negative Your Answer Strong negative
Multiple Choice Single Answer Question Whatever you are doing you can do better by :Correct Answer Kaizen Your Answer Kaizen
Multiple Choice Single Answer Question Frequencies, values, tabulated in the frequency table, can be represented pictorially in the form of bar graph & this graph of frequency is called as :Correct Answer Histogram Your Answer True/False Question Histogram
Exercise to identify MURA, MUDA & MURI is not helpful to identify problems. Correct Answer False Your Answer False
Multiple Choice Single Answer Question Number of Kaizen projects suggested and implemented is checking point for :Correct Answer Continual Improvement Your Answer Continual Improvement
Correct Answer
Your Answer Providing a documented description of the tasks involved Steps in a process by pictorial representation
Flow chart are drawn to Identifying non-value effect improvement in added activities the process by Flow chart are drawn to charting the tasks document a process by performed & the sequence in which tasks are performed Flow chart are prepared Indicating to enhance the interrelationship within employees process understanding of the process by Flow charts are drawn Observing actual & to identify deviations by comparing with documented process Multiple Choice Single Answer Question Quality is the responsibility of :Correct Answer Everyone in the organization Your Answer Everyone in the organization
charting the tasks performed & the sequence in which tasks are performed Indicating interrelationship within process
Select The Blank Question ________is serve as a stepping stone to TQM Correct Answer ISO-9000 quality standard
ISO-9000 quality standard
Generally time interval should be proportional to the average frequency of out of control conditions. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question Advantages of JIT :Correct Answer Reduce inventory , Lower per unit cost , Reduce incoming inspection Your Answer Reduce inventory , Lower per unit cost Multiple Choice Multiple Answer Question Flow chart is prepared when :Correct Answer Defining the problem , Trying to know the activities involved in the process , Identifying the root causes Your Answer Defining the problem , Trying to know the activities involved in the process , Identifying the root causes Multiple Choice Single Answer Question Difference between the specification limits is called as :Correct Answer Design tolerance Your Answer Design tolerance
Match The Following Question Productivity performance measurement Financial performance measurement Customer satisfaction measurement Staff attitude measurement True/False
Correct Answer Turnover employee
Your Answer Turnover employee
Sales of the months Customer complaints per period Employee satisfaction index
Sales of the months Customer complaints per period Employee satisfaction index
Question
Shitsuke is most difficult out of all 5-S because it means to sustain all the first 4-S throughout the year. Correct Answer True Your Answer True
Select The Blank Question Graphs convey a situation more ________ than summary of data or figures. Correct Answer Effectively & clearly Your Answer True/False Question Effectively & clearly
Key element of JIT is continuous improvement.
Select The Blank Question Histogram is a diagrammatic presentation of the ________ distribution of characteristics such as strength, diameter, etc. Correct Answer Frequency Your Answer Frequency
Multiple Choice Single Answer Question Control chart indicates :Correct Answer Trend of process Your Answer Control on process
Select The Blank Question Shitsuke means ________ all the previous 4-S throughout the month/year. Correct Answer Sustaining Your Answer Sustaining
Multiple Choice Single Answer Question Competitive benchmarking is usually conducted :-
Correct Answer Through third party research Your Answer Through third party research
Multiple Choice Single Answer Question Ishikawa diagram is also known as :Correct Answer Cause & effect diagram Your Answer Cause & effect diagram
Select The Blank Question JIT helps to ________ the waste in the purchasing process. Correct Answer Eliminates Your Answer Eliminates
Select The Blank Question To assess effectiveness of training ________ is essential. Correct Answer Evaluation Your Answer Evaluation
Multiple Choice Multiple Answer Question Types of meetings held in DWM are :Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Your Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Select The Blank Question A 'Radar chart' is a combination of circle & ________ Graph. Correct Answer Line Your Answer True/False Question Line
Kaizen looks at process as a part of quality & quantity as a part of process Correct Answer False Your Answer True
True/False Question
TQM improves manufacturing as well as clerical activities. Correct Answer True Your Answer True
Multiple Choice Single Answer Question Japanese concept of good house keeping is for: Correct Answer Good environment for quality products Your Answer To reduce waste
Select The Blank Question The process capability of the process =________(where sigma is the standard deviation of the population / lot. Correct Answer 6 sigma Your Answer 6 sigma
Multiple Choice Multiple Answer Question 3M' is world class benchmarking ' candidates in the field of :Correct Answer Product development , Technology transfer , Environmental Management Your Answer Product development , Environmental Management , Billing & collection Multiple Choice Multiple Answer Question Poka-Yoke devices which can help to avoid the defects are :Correct Answer Guide pins , Limit switches , Checklist Your Answer True/False Guide pins , Limit switches , Checklist
Question
Gap analysis for production & dispatches is discussed in monthly meeting. Correct Answer False Your Answer False
Multiple Choice Multiple Answer Question Actions to be taken to help staff to develop their careers are :Correct Answer Job rotation exercise , Preference to be given to employees during job vacancies , Encourage employees to improve their qualification Your Answer Job rotation exercise , Preference to be given to employees during job vacancies , Encourage employees to improve their qualification
1. SMED 2. VMI ( Vendor Management Inventory) system 3. Flow / string diagram 4. Value analysis / value engineering
1. To eliminate MUDA of transport 2. To eliminate MUDA of processing 3. To eliminate MUDA of defect 4. To eliminate MUDA of stock 5. To eliminate MUDA of over production 6. To eliminate MUDA of office
1. Control chart is a graphical method of checking 2. Control chart can be used to determine 3. Control chart is a chart with UCL & LCL placed 4. Control chart can be used
1. How much variability in the process is due to random causes & how much is due to assignable causes 2. As process monitoring tool 3. For quality monitoring 4. At 6 Sigma distance on either side of the process average 5. At 3 Sigma distance on either side of the process average
6. Stability of the process
1. UCLp 2. LCLp 3. UCLnp 4. LCLnp
1. n p + 3 ( sq.root( n p ( 1- p ))) 2. p + 3 ( sq.root( n p ( 1- p ))) 3. p - 3 ( sq.root( n p( 1- p ))) 4. p + 3 ( sq.root( p ( 1 - p ) / n )) 5. p - 3 ( sq.root( p ( 1- p ) / n)) 6. n p - 3 ( sq.root( n p( 1- p )))
1. Histogram is a graphical display of distribution of measurements and 2. Histogram is a diagrammatic presentation of 3. The shape of histogram can 4. Ideally the histogram will have a bell shape
1. Tapering away on the both sides from average value 2. The frequency distribution of defects in the process 3. The frequency distribution of a characteristics 4. Provide a clue about the quality of the lot 5. Reveals the amount of variation within the process 6. Provides the clue about the process information
1. Shift begining & shift end / change meeting 2. Daily work management meeting 3. Weekly meeting 4. Monthly meeting
1. Discussion for customer complaints 2. Discussion on performance of sister company. 3. Discussion for capital expenditure & customer outstanding. 4. Discussion on production in last shift & plan for next shift 5. Discussion on Competitors progress 6. Discussion on gap analysis for production maintenance, dispatch
1. World class benchmarking company in marketing 2. World class benchmarking company in quality 3. World class benchmarking company in training 4. World class benchmarking company in assembly automation
1. Ford 2. Motorola 3. General Electric 4. British airways 5. Microsoft 6. American Express
1. Early management 2. Quality management 3. Safety, hygiene and environment 4. Planned maintenance
1. To achieve zero defect by ensuring defect free equipment 2. To achieve zero breakdown. 3. To improve product features 4. To achieve zero accident &zero contamination 5. To ensure easy to manufacture product development 6. To manage breakdown
15.
The area enclosed under normal distribution curve between mean +3standard deviation is :-
a) b) c) d)
37.
0.9973 0.9545 0.6826 1

If 'Annual saving in procurement expenses is managing point', then checking points will be :-
a) b) c)
Price revision Credit period Transport expenses
d)
Productivity improvement
After finding out the solution & working on it, the equally important job is :-
Prepare for the presentation of your work Explain the progress by presentation to steering committee Convince committee for your next project Convince committee for financial help for running the project
TechniquesForOperationsEfficiency_9 LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Advantages of JIT :Correct Answer Reduce incoming inspection , Reduce inventory , Lower per unit cost Your Answer Reduce incoming inspection , Reduce inventory , Lower per unit cost Multiple Choice Multiple Answer Question Benefits from the standardized containers are Correct Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock Your Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer Reduce work in process , Better average daily production , Increase capacity Your Answer Reduce work in process , Increase capacity Multiple Choice Single Answer Question Competitive benchmarking involves identifying key competitive product, services or processes & comparing with those of :Correct Answer Main competitor Your Answer Main competitor Multiple Choice Multiple Answer Question Benefits of stratification are :Correct Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors Your Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , Finding out different reasons Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :Correct Answer Men , Machine , Material Page 1
Your Answer
TechniquesForOperationsEfficiency_9 Men , Machine , Management
Multiple Choice Single Answer Question The success indicators in quality, cost, delivery & product development are :Correct Answer Managing points Your Answer Accountability Multiple Choice Multiple Answer Question Steps in setup time reduction are :Correct Answer Team formation , Training , Recoding of activities on multiple activity charts Your Answer Team formation , Recoding of activities on multiple activity charts , Convert external setups in to internal setups Multiple Choice Multiple Answer Question POM essentially consists of :Correct Answer Time management , Team participation and performance , Moral boosting Your Answer Time management , Team participation and performance , Cost Management Multiple Choice Single Answer Question Activity under quality management is :Correct Answer Use team approach to track down root causes of the problem Your Answer Maintenance of equipment condition by eliminating lubricant leakage. True/False Question standardization. Correct Answer Your Answer Every department should make their own rules of False True
Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer It shows cause which affects the process , An idea of Page 2
TechniquesForOperationsEfficiency_9 what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Match The Following Question Correct Answer Your Answer
Productivity performance measurement Turnover employee Sales of the months Financial performance measurement per department Customer satisfaction measurement Customer complaints per period Staff attitude measurement satisfaction index Sales of the months Cash saving Customer complaints per period Employee
Multiple Choice Single Answer Question TPM helps to reduce down time due to:Correct Answer Breakdown of machine Your Answer Breakdown of machine Multiple Choice Single Answer Question Kaizen emphasizes :Correct Answer Implementation of ideas Your Answer Collection of ideas Select The Blank Question Seiketsu. Correct Answer Your Answer True/False Question defects Correct Answer Your Answer Select The Blank Page 3 Create as many ________ system as possible for better Visual control Visual control Inadequate maintenance of machine leads to muda of True False
TechniquesForOperationsEfficiency_9 Question The shape of histogram can provide a clue about the ________ of the lot. Correct Answer Quality Your Answer Distribution Multiple Choice Single Answer Question Customer's return is an indicators of the MUDA of :Correct Answer Defect Your Answer Defect Multiple Choice Single Answer Question In bar graph the interval (gap) between the bars is :Correct Answer Equal Your Answer Symmetrical True/False Question Correct Answer Your Answer True/False Question Correct Answer Your Answer Inspection is poor method of assuring 100% quality. True False A radar chart is combination of a circle & line graph True True
Multiple Choice Single Answer Question A workshop is to be treated as :Correct Answer Place where one's creativity can be applied Your Answer Place where one's creativity can be applied True/False Question Customer wise outstanding is discussed in daily work management meeting by operations head. Correct Answer False Your Answer True True/False Question Number of operation can change according to production requirement in U-Line arrangement. Correct Answer False Your Answer True Page 4
TechniquesForOperationsEfficiency_9 True/False Question setup process. Correct Answer Your Answer Select The Blank Question Correct Answer Your Answer Automation can correct the basic faults of a improper False True Cp for six sigma process is ________ 2 1.66
Select The Blank Question Range ( R ) is obtained as the difference between the highest and ________ measurement of a sample. Correct Answer Lowest Your Answer Second highest Select The Blank Question purchasing. Correct Answer Your Answer True/False Question Correct Answer Your Answer ________is an important step toward successful JIT JIT Contract JIT Contract U-Line layout is better than straight lime layout. True True
Multiple Choice Single Answer Question TQM applicable to :Correct Answer Marketing, design & manufacturing Your Answer Quality Control department Select The Blank Question of quality. Correct Answer Your Answer Bar graph is display of data that facilitates ________ Comparison Performance
Multiple Choice Single Answer Question Production kanban is presented by :Correct Answer P-kanban Page 5
Your Answer
TechniquesForOperationsEfficiency_9 R-kanban
Multiple Choice Single Answer Question Check sheet are also used as :Correct Answer Data gathering & interpretation tool Your Answer Cause finding & effect finding tool Select The Blank Question Japanese believe that when they are ________ they are cleaning there minds too. Correct Answer Cleaning Your Answer Repairing machines Select The Blank Question Poka-Yoke devices under category use ________ to distinguish between similar parts which may be assembled in wrong position. Correct Answer Color coding Your Answer Counting device Select The Blank Question Shitsuke means ________ all the previous 4-S throughout the month/year. Correct Answer Sustaining Your Answer Implementing Multiple Choice Multiple Answer Question Types of meetings held in DWM are :Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Your Answer Weekly PDCA meeting , Monthly PDCA meeting , Yearly PDCA meeting True/False Question reduced. Correct Answer Your Answer By TPM, consumption of electrical energy can be True True
Multiple Choice Multiple Answer Question According to Seiketsu Standardization means :Correct Answer To develop easy to follow standards , Evolve standard operating procedure , Better visual management Page 6
TechniquesForOperationsEfficiency_9 Your Answer To develop easy to follow standards , Evolve standard operating procedure , Reduction of wastage True/False Question Correct Answer Your Answer Flow chart helps to stop an old process. False True
Multiple Choice Multiple Answer Question Training related to Quality includes:Correct Answer Quality measures , Quality failure Your Answer Quality measures , Quality failure , Goal of business Multiple Choice Single Answer Question Total area under the normal curve is Correct Answer Unity Your Answer Six Multiple Choice Multiple Answer Question Cpk = Correct Answer (x - USL)/3 sigma , (x - LSL)/3 sigma Your Answer (x - USL)/6 sigma Select The Blank Question A histogram is a graphical display of distribution of measurements & reveals the amounts of ________ within the process. Correct Answer Variation Your Answer Percentage defects Match The Following Question Correct Answer Your Answer To eliminate MUDA of processing To eliminate MUDA of To eliminate MUDA of To
Value analysis / value engineering To eliminate MUDA of over production SMED defect
To eliminate MUDA of over production
VMI ( Vendor Management Inventory) system stock To eliminate MUDA of stock Flow / string diagram
To eliminate MUDA of transport Page 7
TechniquesForOperationsEfficiency_9 eliminate MUDA of processing Select The Blank Question A 'Radar chart' is used to portray ________ strength or weakness of the activity. Correct Answer Relative Your Answer Comparative -----------------------------------------------------------LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question Performance benchmarking does not involves comparison of financial ratios at the aggregate level. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Few steps to construct a flow chart are :Correct Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Your Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Select The Blank Question In PDCA cycle for benchmarking 'Identification of performance gap' is done in ________. Correct Answer Checking Your Answer Checking Select The Blank Question Correct Answer Your Answer 5 S audit result is discussed in ________ meeting. Monthly Shift beginning Page 8
TechniquesForOperationsEfficiency_9 Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' decreases as the value of 'x' increases. Correct Answer Strong negative Your Answer Strong negative Select The Blank Question Correct Answer Your Answer Kaizen projects are managed by ________ Cross functional team Management
Multiple Choice Single Answer Question Poka-yoke for employee not performing work as per established method is :Correct Answer Implement work standard Your Answer Implement work standard Multiple Choice Multiple Answer Question Typical examples of process benchmark are :Correct Answer Procurement procedures , Budgeting , Recruitment Your Answer Procurement procedures , Budgeting , Recruitment Multiple Choice Multiple Answer Question What are the steps in deciding the benchmarking partner? Correct Answer Decide level of benchmarking , List down a few prospective candidates of partnership , Collect information of short listed partners Your Answer Decide level of benchmarking , Collect information of short listed partners Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Lack of experience Your Answer Absent mindedness True/False Question Correct Answer Your Answer Control chart is also called as run-chart. True True Page 9
TechniquesForOperationsEfficiency_9 Match The Following Question Correct Answer Your Answer Reduce clamping & declamping time U-shaped washer Use U-shaped washer Use
Reduce time of external setup Improve work aids positioning method Improve work aids positioning method Convert internal setup into external setup Preparation of tools / dies as off line activity Preparation of tools / dies as off line activity Eliminate adjustment Pre setting of tool Pre setting of tool
Multiple Choice Single Answer Question Muda of defect is very serious in case of:Correct Answer High speed automatic machines Your Answer High speed automatic machines Multiple Choice Multiple Answer Question To reduce clamping & declamping time, following actions are desirable :Correct Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Your Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Multiple Choice Single Answer Question Requirement of more machines, is an example of :Correct Answer Muda of overproduction Your Answer Muda of waiting Multiple Choice Single Answer Question In India quality circle was first launched by :Correct Answer Hyderabad unit of BHEL Your Answer Hyderabad unit of BHEL Multiple Choice Multiple Answer Question 3M' is world class benchmarking ' candidates in the field of :Correct Answer Product development , Technology transfer , Page 10
TechniquesForOperationsEfficiency_9 Environmental Management Your Answer Product development , Technology transfer , Environmental Management Multiple Choice Single Answer Question Responsibility for Quality should rest on:Correct Answer Who produce the product Your Answer Quality control department True/False Question Increase in defect rate is an example of 'Deviation from an established norms' Correct Answer True Your Answer True Select The Blank Question prevention. Correct Answer Your Answer ________ are implemented for defect detection & Poka-Yokes Poka-Yokes
Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer Improve quality Multiple Choice Single Answer Question Implication of Quality problem is:Correct Answer Gap in performance Your Answer Lower efficiency True/False Question Presentation of graphs in pictorial form of data collection are for easy understanding. Correct Answer True Your Answer True Select The Blank Question ________ waste is probably the biggest waste in most of the organizations. Correct Answer Time Your Answer Labor Page 11
TechniquesForOperationsEfficiency_9 True/False Question Globalization of trade and industrial operations have forced Indian companies to become more & more competitive and customer driven. Correct Answer True Your Answer True True/False Question Correct Answer Your Answer TQM improves the quality by improving processes. True True
Multiple Choice Multiple Answer Question An erratic patterns falling above & below the control limits indicates :Correct Answer Poorly trained operators , Defect in materials , Frequent adjustment of machines Your Answer Defect in materials , Frequent adjustment of machines , Poorly trained operators Multiple Choice Single Answer Question Defects per million for the process at six sigma level are :Correct Answer 3.4 Your Answer 6210 Multiple Choice Single Answer Question To provide flexibility to supervisors in allocation of task, JIT emphasizes :Correct Answer Multiskilled operators Your Answer Multiskilled operators Multiple Choice Single Answer Question To maintain smoothness in production :Correct Answer Elimination of buffer stock is recommended Your Answer Maintenance of buffer stock is recommended. Select The Blank Question process. Correct Answer ________ should be used to exercise control on the Control chart Page 12
Your Answer
TechniquesForOperationsEfficiency_9 Latest checking instruments Your Answer
Match The Following Question Correct Answer
Ideally the histogram will have a bell shape Tapering away on the both sides from average value Tapering away on the both sides from average value Histogram is a graphical display of distribution of measurements and Reveals the amount of variation within the process Reveals the amount of variation within the process Histogram is a diagrammatic presentation of The frequency distribution of a characteristics The frequency distribution of a characteristics The shape of histogram can Provide a clue about the quality of the lot Provide a clue about the quality of the lot True/False Question In single card kanban system production greater than quantity withdrawn is permitted. Correct Answer False Your Answer False True/False Question Flow chart are drawn to document a process charting the tasks performed & the sequence in which tasks are performed. Correct Answer True Your Answer True Select The Blank Question Correct Answer Your Answer Cpk for six sigma process is ________ 1.5 1.5
True/False Question Seiso prevents the potential problems by discovering abnormalities while cleaning your own area. Correct Answer True Your Answer True Page 13
TechniquesForOperationsEfficiency_9 Multiple Choice Multiple Answer Question Some steps for stratification are :Correct Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? Your Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? True/False Question Processing cost of a product is mainly decided by conversion process. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Work standards enable management to minimize variation in :Correct Answer Output , Quality , Cost Your Answer Output , Quality , Cost Multiple Choice Multiple Answer Question Process can be made capable by :Correct Answer Reducing process variability , Bringing target & average to fall at the same point , Examine possibility of relaxing specification Your Answer Reducing process variability , Bringing target & average to fall at the same point , Use of less precision machine Multiple Choice Multiple Answer Question Few steps in construction of Pie chart are :Correct Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart Your Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different Page 14
TechniquesForOperationsEfficiency_9 segments & enter the percentage of each category into pie chart Multiple Choice Multiple Answer Question As benchmark in Japan seiso activities means :Correct Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Your Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Select The Blank Question Poka Yoke designed to help operators to know immediately ________ of the defeat called detection type Poka-Yoke. Correct Answer On occurrence Your Answer Before Occurrence Select The Blank Question Flow chart helps to dissect a process for better understanding & ________ of process. Correct Answer Analysis Your Answer Analysis Multiple Choice Single Answer Question Small groups forming a circle should consist of :Correct Answer Employees of different department related to the problem Your Answer Employees of same department Select The Blank Question Graphs convey a situation more ________ than summary of data or figures. Correct Answer Effectively & clearly Your Answer Effectively & clearly Multiple Choice Single Answer Question Number of Kaizen projects suggested and implemented is checking point for :Correct Answer Continual Improvement Your Answer Continual Improvement Page 15
TechniquesForOperationsEfficiency_9 -------------------------------------------------------------------LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :Correct Answer Material , Men , Machine Your Answer Material , Men , Machine Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Your Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Multiple Choice Single Answer Question In problem solving the best alternative is that :Correct Answer Which best meets the criteria Your Answer Which best meets the criteria Multiple Choice Single Answer Question "Cause & effect" diagram was developed by :Correct Answer DR.Kaoru Ishikawa Your Answer DR.Kaoru Ishikawa Multiple Choice Single Answer Question Identifying key preventive operational functions and comparing these operational functions within the firm's own division & branches comes under :Correct Answer Internal benchmarking Your Answer Internal benchmarking Select The Blank Question JIT advocates the philosophy at elimination of waste from system which occurs due to ________. Correct Answer Over Production Your Answer Over Production Page 16
TechniquesForOperationsEfficiency_9 Select The Blank Question In scatter diagram "________" relationship is said to exist when there is positive relationship upto certain level & negative thereafter or negative relationship upto certain level & positive thereafter. Correct Answer Curvilinear Your Answer Curvilinear True/False Question Kanban signals are required when assembly work, subassembly work and manufacturing at parts is carried out at different locations. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Customers complaints may be segregated by :Correct Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity True/False Question In case of more than one quality characteristics, separate chart is made for each quality characteristics. Correct Answer True Your Answer True True/False Question pillar of TPM. Correct Answer Your Answer Safety, hygiene and environment control is one of the True True
Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer To all places including homes Your Answer To all places including homes Match The Following Question Correct Answer Reduce time of external setup Your Answer Improve work aids positioning method Page 17
TechniquesForOperationsEfficiency_9 Improve work aids positioning method Convert internal setup into external setup Preparation of tools / dies as off line activity Preparation of tools / dies as off line activity Eliminate adjustment Pre setting of tool Pre setting of tool Use
Reduce clamping & declamping time U-shaped washer
Use U-shaped washer
Multiple Choice Single Answer Question The facilitator should be normally :Correct Answer Senior officer /Shop incharge Your Answer Senior officer /Shop incharge Match The Following Question Correct Answer Your Answer
Parato diagram always indicates Magnitude of defects Philosophy of 20% of the activity causes 80% of the effect Parato analysis underlines & operates on Philosophy of "vital few:trivial many" Philosophy of "vital few:trivial many" Parato analysis is technique of identifying vital causes by Arranging data according to the descending order of their frequency of occurrence Arranging data according to the descending order of their frequency of occurrence Parato diagram is a Bar graph with height or value drawn by Arranging data in descending order Magnitude of defects Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer Make work easy True/False Question Correct Answer Pie chart is also called as angular diagram. True Page 18
Your Answer
TechniquesForOperationsEfficiency_9 True
Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' somewhat decreases as the value of 'x' increases. Correct Answer Weak negative Your Answer Weak negative Multiple Choice Single Answer Question From scatter diagram the strength of relationship between two variables or associated set of data can be inferred from the examination of the shape of :Correct Answer Cloud Your Answer Cloud Multiple Choice Multiple Answer Question Product benchmarking requires, comparison of product :Correct Answer Performance , Features , Cost Your Answer Performance , Features , Cost Multiple Choice Multiple Answer Question Steps in construction of scatter diagram :Correct Answer Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship Your Answer Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship Multiple Choice Single Answer Question Implication of Quality problem is:Correct Answer Gap in performance Your Answer Gap in performance Select The Blank Question Each quality characteristic has permitted variation & is equal to ________. Correct Answer USL - LSL Your Answer USL - LSL Page 19
TechniquesForOperationsEfficiency_9 Select The Blank Question Correct Answer Your Answer Kaizen is ________ supported process. Management Management
True/False Question The flow charts are prepared to enhance the employees understanding of the process by indicating interrelationship within the process. Correct Answer True Your Answer False True/False Question monthly meeting. Correct Answer Your Answer Gap analysis for production & dispatches is discussed in False False
Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' decreases as the value of 'x' increases. Correct Answer Strong negative Your Answer Strong negative Select The Blank Question Correct Answer Your Answer ________ is most difficult 'S' to implement & achieve. Shitsuke Shitsuke
True/False Question Presentation of graphs in pictorial form of data collection are for easy understanding. Correct Answer True Your Answer True Select The Blank Question Graphs convey a situation more ________ than summary of data or figures. Correct Answer Effectively & clearly Your Answer Effectively & clearly Page 20
TechniquesForOperationsEfficiency_9 Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Lack of experience Your Answer Lack of experience Multiple Choice Multiple Answer Question While preparing scatter diagram following precautions are to be taken :Correct Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Your Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance True/False Question Globalization of trade and industrial operations have forced Indian companies to become more & more competitive and customer driven. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question If 'Annual saving in procurement expenses is managing point', then checking points will be :Correct Answer Price revision , Credit period , Transport expenses Your Answer Price revision , Credit period , Transport expenses Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories are :Correct Answer Two to three per year Your Answer Two to three per year True/False Question Flow chart is pictorial representation of the steps in production control. Correct Answer False Your Answer False Multiple Choice Single Answer Question It is essential to convey customer's expectations to :Correct Answer Top Management Page 21
Your Answer
TechniquesForOperationsEfficiency_9 Supervisors & workmen
Multiple Choice Single Answer Question Check sheet is easy to use because it is :Correct Answer Simplest tool Your Answer Simplest tool Select The Blank Question Identification of non-value added operations & their elimination is the first step to eliminate muda of ________. Correct Answer Processing Your Answer Processing Select The Blank Question A 'Radar chart' is used to portray ________ strength or weakness of the activity. Correct Answer Relative Your Answer Relative Multiple Choice Single Answer Question Pareto's analysis underlines & operates philosophy of :Correct Answer Vital few = trivial many Your Answer Vital few = trivial many True/False Question In single card kanban system production greater than quantity withdrawn is permitted. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Benefits of planned maintenance are :Correct Answer Improved reliability mean time between failures , Improved maintainability mean time to repair , Improvement in breakdown Your Answer Improved reliability mean time between failures , Improved maintainability mean time to repair Multiple Choice Multiple Answer Question Gap analysis & problem identification is done during converting internal setups into external setups in the areas like :Correct Answer Equipment , Method , Human Your Answer Equipment , Method , Human Page 22
TechniquesForOperationsEfficiency_9 Multiple Choice Single Answer Question Some quantity in stock of item, is desirable if :Correct Answer Manufacturing lead time is more Your Answer Manufacturing lead time is more Multiple Choice Single Answer Question Sorting of usable items should be Correct Answer Planned storage based on frequency of use Your Answer Within visual reach method Multiple Choice Multiple Answer Question Benefits of Quality maintenance are :Correct Answer Reduction in customer quality complaints , Reduction in inspection time Your Answer Reduction in customer quality complaints , Reduction in inspection time
Page 23
TechniquesForOperationsEfficiency_10 LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Advantages of JIT :Correct Answer Reduce incoming inspection , Reduce inventory , Lower per unit cost Your Answer Reduce incoming inspection , Reduce inventory , Lower per unit cost Multiple Choice Multiple Answer Question Benefits from the standardized containers are Correct Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock Your Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer Reduce work in process , Better average daily production , Increase capacity Your Answer Reduce work in process , Increase capacity Multiple Choice Single Answer Question Competitive benchmarking involves identifying key competitive product, services or processes & comparing with those of :Correct Answer Main competitor Your Answer Main competitor Multiple Choice Multiple Answer Question Benefits of stratification are :Correct Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors Your Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , Finding out different reasons Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :Correct Answer Men , Machine , Material Your Answer Men , Machine , Management Page 1
TechniquesForOperationsEfficiency_10 Multiple Choice Single Answer Question The success indicators in quality, cost, delivery & product development are :Correct Answer Managing points Your Answer Accountability Multiple Choice Multiple Answer Question Steps in setup time reduction are :Correct Answer Team formation , Training , Recoding of activities on multiple activity charts Your Answer Team formation , Recoding of activities on multiple activity charts , Convert external setups in to internal setups Multiple Choice Multiple Answer Question POM essentially consists of :Correct Answer Time management , Team participation and performance , Moral boosting Your Answer Time management , Team participation and performance , Cost Management Multiple Choice Single Answer Question Activity under quality management is :Correct Answer Use team approach to track down root causes of the problem Your Answer Maintenance of equipment condition by eliminating lubricant leakage. True/False Question standardization. Correct Answer Your Answer Every department should make their own rules of False True
Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting Page 2
TechniquesForOperationsEfficiency_10 process or not i.e. around correct average & within specific limits Match The Following Question Correct Answer Your Answer
Productivity performance measurement Turnover employee Sales of the months Financial performance measurement per department Customer satisfaction measurement Customer complaints per period Staff attitude measurement satisfaction index Sales of the months Cash saving Customer complaints per period Employee
Multiple Choice Single Answer Question TPM helps to reduce down time due to:Correct Answer Breakdown of machine Your Answer Breakdown of machine Multiple Choice Single Answer Question Kaizen emphasizes :Correct Answer Implementation of ideas Your Answer Collection of ideas Select The Blank Question Seiketsu. Correct Answer Your Answer True/False Question defects Correct Answer Your Answer Select The Blank Question Create as many ________ system as possible for better Visual control Visual control Inadequate maintenance of machine leads to muda of True False The shape of histogram can provide a clue about the Page 3
TechniquesForOperationsEfficiency_10 ________ of the lot. Correct Answer Quality Your Answer Distribution Multiple Choice Single Answer Question Customer's return is an indicators of the MUDA of :Correct Answer Defect Your Answer Defect Multiple Choice Single Answer Question In bar graph the interval (gap) between the bars is :Correct Answer Equal Your Answer Symmetrical True/False Question Correct Answer Your Answer True/False Question Correct Answer Your Answer Inspection is poor method of assuring 100% quality. True False A radar chart is combination of a circle & line graph True True
Multiple Choice Single Answer Question A workshop is to be treated as :Correct Answer Place where one's creativity can be applied Your Answer Place where one's creativity can be applied True/False Question Customer wise outstanding is discussed in daily work management meeting by operations head. Correct Answer False Your Answer True True/False Question Number of operation can change according to production requirement in U-Line arrangement. Correct Answer False Your Answer True True/False Page 4
Question setup process. Correct Answer Your Answer Select The Blank Question Correct Answer Your Answer
TechniquesForOperationsEfficiency_10 Automation can correct the basic faults of a improper False True Cp for six sigma process is ________ 2 1.66
Select The Blank Question Range ( R ) is obtained as the difference between the highest and ________ measurement of a sample. Correct Answer Lowest Your Answer Second highest Select The Blank Question purchasing. Correct Answer Your Answer True/False Question Correct Answer Your Answer ________is an important step toward successful JIT JIT Contract JIT Contract U-Line layout is better than straight lime layout. True True
Multiple Choice Single Answer Question TQM applicable to :Correct Answer Marketing, design & manufacturing Your Answer Quality Control department Select The Blank Question of quality. Correct Answer Your Answer Bar graph is display of data that facilitates ________ Comparison Performance
Multiple Choice Single Answer Question Production kanban is presented by :Correct Answer P-kanban Your Answer R-kanban Page 5
TechniquesForOperationsEfficiency_10 Multiple Choice Single Answer Question Check sheet are also used as :Correct Answer Data gathering & interpretation tool Your Answer Cause finding & effect finding tool Select The Blank Question Japanese believe that when they are ________ they are cleaning there minds too. Correct Answer Cleaning Your Answer Repairing machines Select The Blank Question Poka-Yoke devices under category use ________ to distinguish between similar parts which may be assembled in wrong position. Correct Answer Color coding Your Answer Counting device Select The Blank Question Shitsuke means ________ all the previous 4-S throughout the month/year. Correct Answer Sustaining Your Answer Implementing Multiple Choice Multiple Answer Question Types of meetings held in DWM are :Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Your Answer Weekly PDCA meeting , Monthly PDCA meeting , Yearly PDCA meeting True/False Question reduced. Correct Answer Your Answer By TPM, consumption of electrical energy can be True True
Multiple Choice Multiple Answer Question According to Seiketsu Standardization means :Correct Answer To develop easy to follow standards , Evolve standard operating procedure , Better visual management Your Answer To develop easy to follow standards , Evolve standard Page 6
TechniquesForOperationsEfficiency_10 operating procedure , Reduction of wastage True/False Question Correct Answer Your Answer Flow chart helps to stop an old process. False True
Multiple Choice Multiple Answer Question Training related to Quality includes:Correct Answer Quality measures , Quality failure Your Answer Quality measures , Quality failure , Goal of business Multiple Choice Single Answer Question Total area under the normal curve is Correct Answer Unity Your Answer Six Multiple Choice Multiple Answer Question Cpk = Correct Answer (x - USL)/3 sigma , (x - LSL)/3 sigma Your Answer (x - USL)/6 sigma Select The Blank Question A histogram is a graphical display of distribution of measurements & reveals the amounts of ________ within the process. Correct Answer Variation Your Answer Percentage defects Match The Following Question Correct Answer Your Answer To eliminate MUDA of processing To eliminate MUDA of To eliminate MUDA of To
Value analysis / value engineering To eliminate MUDA of over production SMED defect
To eliminate MUDA of over production
VMI ( Vendor Management Inventory) system stock To eliminate MUDA of stock
Flow / string diagram To eliminate MUDA of transport eliminate MUDA of processing Page 7
TechniquesForOperationsEfficiency_10 Select The Blank Question A 'Radar chart' is used to portray ________ strength or weakness of the activity. Correct Answer Relative Your Answer Comparative -----------------------------------------------------------LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question Performance benchmarking does not involves comparison of financial ratios at the aggregate level. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Few steps to construct a flow chart are :Correct Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Your Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Select The Blank Question In PDCA cycle for benchmarking 'Identification of performance gap' is done in ________. Correct Answer Checking Your Answer Checking Select The Blank Question Correct Answer Your Answer 5 S audit result is discussed in ________ meeting. Monthly Shift beginning Page 8
TechniquesForOperationsEfficiency_10 Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' decreases as the value of 'x' increases. Correct Answer Strong negative Your Answer Strong negative Select The Blank Question Correct Answer Your Answer Kaizen projects are managed by ________ Cross functional team Management
Multiple Choice Single Answer Question Poka-yoke for employee not performing work as per established method is :Correct Answer Implement work standard Your Answer Implement work standard Multiple Choice Multiple Answer Question Typical examples of process benchmark are :Correct Answer Procurement procedures , Budgeting , Recruitment Your Answer Procurement procedures , Budgeting , Recruitment Multiple Choice Multiple Answer Question What are the steps in deciding the benchmarking partner? Correct Answer Decide level of benchmarking , List down a few prospective candidates of partnership , Collect information of short listed partners Your Answer Decide level of benchmarking , Collect information of short listed partners Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Lack of experience Your Answer Absent mindedness True/False Question Correct Answer Your Answer Control chart is also called as run-chart. True True Page 9
Match The Following
TechniquesForOperationsEfficiency_10 Question Correct Answer Your Answer Reduce clamping & declamping time U-shaped washer Use U-shaped washer Use
Reduce time of external setup Improve work aids positioning method Improve work aids positioning method Convert internal setup into external setup Preparation of tools / dies as off line activity Preparation of tools / dies as off line activity Eliminate adjustment Pre setting of tool Pre setting of tool
Multiple Choice Single Answer Question Muda of defect is very serious in case of:Correct Answer High speed automatic machines Your Answer High speed automatic machines Multiple Choice Multiple Answer Question To reduce clamping & declamping time, following actions are desirable :Correct Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Your Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Multiple Choice Single Answer Question Requirement of more machines, is an example of :Correct Answer Muda of overproduction Your Answer Muda of waiting Multiple Choice Single Answer Question In India quality circle was first launched by :Correct Answer Hyderabad unit of BHEL Your Answer Hyderabad unit of BHEL Multiple Choice Multiple Answer Question 3M' is world class benchmarking ' candidates in the field of :Correct Answer Product development , Technology transfer , Environmental Management Page 10
TechniquesForOperationsEfficiency_10 Your Answer Product development , Technology transfer , Environmental Management Multiple Choice Single Answer Question Responsibility for Quality should rest on:Correct Answer Who produce the product Your Answer Quality control department True/False Question Increase in defect rate is an example of 'Deviation from an established norms' Correct Answer True Your Answer True Select The Blank Question prevention. Correct Answer Your Answer ________ are implemented for defect detection & Poka-Yokes Poka-Yokes
Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer Improve quality Multiple Choice Single Answer Question Implication of Quality problem is:Correct Answer Gap in performance Your Answer Lower efficiency True/False Question Presentation of graphs in pictorial form of data collection are for easy understanding. Correct Answer True Your Answer True Select The Blank Question ________ waste is probably the biggest waste in most of the organizations. Correct Answer Time Your Answer Labor Page 11
TechniquesForOperationsEfficiency_10 True/False Question Globalization of trade and industrial operations have forced Indian companies to become more & more competitive and customer driven. Correct Answer True Your Answer True True/False Question Correct Answer Your Answer TQM improves the quality by improving processes. True True
Multiple Choice Multiple Answer Question An erratic patterns falling above & below the control limits indicates :Correct Answer Poorly trained operators , Defect in materials , Frequent adjustment of machines Your Answer Defect in materials , Frequent adjustment of machines , Poorly trained operators Multiple Choice Single Answer Question Defects per million for the process at six sigma level are :Correct Answer 3.4 Your Answer 6210 Multiple Choice Single Answer Question To provide flexibility to supervisors in allocation of task, JIT emphasizes :Correct Answer Multiskilled operators Your Answer Multiskilled operators Multiple Choice Single Answer Question To maintain smoothness in production :Correct Answer Elimination of buffer stock is recommended Your Answer Maintenance of buffer stock is recommended. Select The Blank Question process. Correct Answer Your Answer ________ should be used to exercise control on the Control chart Latest checking instruments Page 12
TechniquesForOperationsEfficiency_10 Match The Following Question Correct Answer Your Answer
Ideally the histogram will have a bell shape Tapering away on the both sides from average value Tapering away on the both sides from average value Histogram is a graphical display of distribution of measurements and Reveals the amount of variation within the process Reveals the amount of variation within the process Histogram is a diagrammatic presentation of The frequency distribution of a characteristics The frequency distribution of a characteristics The shape of histogram can Provide a clue about the quality of the lot Provide a clue about the quality of the lot True/False Question In single card kanban system production greater than quantity withdrawn is permitted. Correct Answer False Your Answer False True/False Question Flow chart are drawn to document a process charting the tasks performed & the sequence in which tasks are performed. Correct Answer True Your Answer True Select The Blank Question Correct Answer Your Answer Cpk for six sigma process is ________ 1.5 1.5
True/False Question Seiso prevents the potential problems by discovering abnormalities while cleaning your own area. Correct Answer True Your Answer True Page 13
TechniquesForOperationsEfficiency_10 Multiple Choice Multiple Answer Question Some steps for stratification are :Correct Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? Your Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? True/False Question Processing cost of a product is mainly decided by conversion process. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Work standards enable management to minimize variation in :Correct Answer Output , Quality , Cost Your Answer Output , Quality , Cost Multiple Choice Multiple Answer Question Process can be made capable by :Correct Answer Reducing process variability , Bringing target & average to fall at the same point , Examine possibility of relaxing specification Your Answer Reducing process variability , Bringing target & average to fall at the same point , Use of less precision machine Multiple Choice Multiple Answer Question Few steps in construction of Pie chart are :Correct Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart Your Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart Page 14
TechniquesForOperationsEfficiency_10 Multiple Choice Multiple Answer Question As benchmark in Japan seiso activities means :Correct Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Your Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Select The Blank Question Poka Yoke designed to help operators to know immediately ________ of the defeat called detection type Poka-Yoke. Correct Answer On occurrence Your Answer Before Occurrence Select The Blank Question Flow chart helps to dissect a process for better understanding & ________ of process. Correct Answer Analysis Your Answer Analysis Multiple Choice Single Answer Question Small groups forming a circle should consist of :Correct Answer Employees of different department related to the problem Your Answer Employees of same department Select The Blank Question Graphs convey a situation more ________ than summary of data or figures. Correct Answer Effectively & clearly Your Answer Effectively & clearly Multiple Choice Single Answer Question Number of Kaizen projects suggested and implemented is checking point for :Correct Answer Continual Improvement Your Answer Continual Improvement -------------------------------------------------------------------Page 15
TechniquesForOperationsEfficiency_10 LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :Correct Answer Material , Men , Machine Your Answer Material , Men , Machine Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Your Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Multiple Choice Single Answer Question In problem solving the best alternative is that :Correct Answer Which best meets the criteria Your Answer Which best meets the criteria Multiple Choice Single Answer Question "Cause & effect" diagram was developed by :Correct Answer DR.Kaoru Ishikawa Your Answer DR.Kaoru Ishikawa Multiple Choice Single Answer Question Identifying key preventive operational functions and comparing these operational functions within the firm's own division & branches comes under :Correct Answer Internal benchmarking Your Answer Internal benchmarking Select The Blank Question JIT advocates the philosophy at elimination of waste from system which occurs due to ________. Correct Answer Over Production Your Answer Over Production Select The Blank Page 16
TechniquesForOperationsEfficiency_10 Question In scatter diagram "________" relationship is said to exist when there is positive relationship upto certain level & negative thereafter or negative relationship upto certain level & positive thereafter. Correct Answer Curvilinear Your Answer Curvilinear True/False Question Kanban signals are required when assembly work, subassembly work and manufacturing at parts is carried out at different locations. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Customers complaints may be segregated by :Correct Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity True/False Question In case of more than one quality characteristics, separate chart is made for each quality characteristics. Correct Answer True Your Answer True True/False Question pillar of TPM. Correct Answer Your Answer Safety, hygiene and environment control is one of the True True
Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer To all places including homes Your Answer To all places including homes Match The Following Question Correct Answer Your Answer
Reduce time of external setup Improve work aids positioning method Improve work aids positioning method Page 17
TechniquesForOperationsEfficiency_10 Convert internal setup into external setup Preparation of tools / dies as off line activity Preparation of tools / dies as off line activity Eliminate adjustment Pre setting of tool Pre setting of tool Use
Reduce clamping & declamping time U-shaped washer
Use U-shaped washer
Multiple Choice Single Answer Question The facilitator should be normally :Correct Answer Senior officer /Shop incharge Your Answer Senior officer /Shop incharge Match The Following Question Correct Answer Your Answer
Parato diagram always indicates Magnitude of defects Philosophy of 20% of the activity causes 80% of the effect Parato analysis underlines & operates on Philosophy of "vital few:trivial many" Philosophy of "vital few:trivial many" Parato analysis is technique of identifying vital causes by Arranging data according to the descending order of their frequency of occurrence Arranging data according to the descending order of their frequency of occurrence Parato diagram is a Bar graph with height or value drawn by Arranging data in descending order Magnitude of defects Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer Make work easy True/False Question Correct Answer Your Answer Pie chart is also called as angular diagram. True True Page 18
TechniquesForOperationsEfficiency_10 Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' somewhat decreases as the value of 'x' increases. Correct Answer Weak negative Your Answer Weak negative Multiple Choice Single Answer Question From scatter diagram the strength of relationship between two variables or associated set of data can be inferred from the examination of the shape of :Correct Answer Cloud Your Answer Cloud Multiple Choice Multiple Answer Question Product benchmarking requires, comparison of product :Correct Answer Performance , Features , Cost Your Answer Performance , Features , Cost Multiple Choice Multiple Answer Question Steps in construction of scatter diagram :Correct Answer Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship Your Answer Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship Multiple Choice Single Answer Question Implication of Quality problem is:Correct Answer Gap in performance Your Answer Gap in performance Select The Blank Question Each quality characteristic has permitted variation & is equal to ________. Correct Answer USL - LSL Your Answer USL - LSL Page 19
TechniquesForOperationsEfficiency_10 Select The Blank Question Correct Answer Your Answer Kaizen is ________ supported process. Management Management
True/False Question The flow charts are prepared to enhance the employees understanding of the process by indicating interrelationship within the process. Correct Answer True Your Answer False True/False Question monthly meeting. Correct Answer Your Answer Gap analysis for production & dispatches is discussed in False False
Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' decreases as the value of 'x' increases. Correct Answer Strong negative Your Answer Strong negative Select The Blank Question Correct Answer Your Answer ________ is most difficult 'S' to implement & achieve. Shitsuke Shitsuke
True/False Question Presentation of graphs in pictorial form of data collection are for easy understanding. Correct Answer True Your Answer True Select The Blank Question Graphs convey a situation more ________ than summary of data or figures. Correct Answer Effectively & clearly Your Answer Effectively & clearly Multiple Choice Single Answer Page 20
TechniquesForOperationsEfficiency_10 Errors by armatures is :Lack of experience Lack of experience
Multiple Choice Multiple Answer Question While preparing scatter diagram following precautions are to be taken :Correct Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Your Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance True/False Question Globalization of trade and industrial operations have forced Indian companies to become more & more competitive and customer driven. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question If 'Annual saving in procurement expenses is managing point', then checking points will be :Correct Answer Price revision , Credit period , Transport expenses Your Answer Price revision , Credit period , Transport expenses Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories are :Correct Answer Two to three per year Your Answer Two to three per year True/False Question Flow chart is pictorial representation of the steps in production control. Correct Answer False Your Answer False Multiple Choice Single Answer Question It is essential to convey customer's expectations to :Correct Answer Top Management Your Answer Supervisors & workmen Page 21
TechniquesForOperationsEfficiency_10 Multiple Choice Single Answer Question Check sheet is easy to use because it is :Correct Answer Simplest tool Your Answer Simplest tool Select The Blank Question Identification of non-value added operations & their elimination is the first step to eliminate muda of ________. Correct Answer Processing Your Answer Processing Select The Blank Question A 'Radar chart' is used to portray ________ strength or weakness of the activity. Correct Answer Relative Your Answer Relative Multiple Choice Single Answer Question Pareto's analysis underlines & operates philosophy of :Correct Answer Vital few = trivial many Your Answer Vital few = trivial many True/False Question In single card kanban system production greater than quantity withdrawn is permitted. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Benefits of planned maintenance are :Correct Answer Improved reliability mean time between failures , Improved maintainability mean time to repair , Improvement in breakdown Your Answer Improved reliability mean time between failures , Improved maintainability mean time to repair Multiple Choice Multiple Answer Question Gap analysis & problem identification is done during converting internal setups into external setups in the areas like :Correct Answer Equipment , Method , Human Your Answer Equipment , Method , Human Page 22
TechniquesForOperationsEfficiency_10 Multiple Choice Single Answer Question Some quantity in stock of item, is desirable if :Correct Answer Manufacturing lead time is more Your Answer Manufacturing lead time is more Multiple Choice Single Answer Question Sorting of usable items should be Correct Answer Planned storage based on frequency of use Your Answer Within visual reach method Multiple Choice Multiple Answer Question Benefits of Quality maintenance are :Correct Answer Reduction in customer quality complaints , Reduction in inspection time Your Answer Reduction in customer quality complaints , Reduction in inspection time
Page 23
Skip Questions.
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Sem 3rd
Match The Following Question Productivity performance measurement Financial performance measurement
Your Answer Cost of quality Sales of the months Customer complaints per period Employee satisfaction index
Customer satisfaction measurement Customer complaints per period Staff attitude measurement Employee satisfaction index
Select The Blank Question ________ is an effect due to the muda of defect.
Sem 3rd Techniques for Operations Efficiency 3
Correct Answer Wear & tear of parts while disassembling Your Answer Poor production planning & control
Multiple Choice Multiple Answer Question The results oriented efforts of the quality circle should also include :Correct Answer Efforts to avoid the problem permanently , Ultimate aim of the customers satisfaction , Attacking the real root causes & all possibilities Your Answer Efforts to avoid the problem permanently , Publication or advertisement of your contribution , Attacking the real root causes & all possibilities Match The Following Question Parato diagram always indicates Parato analysis underlines & operates on Parato analysis is technique of identifying vital causes by
Your Answer Philosophy of 20% of the activity causes 80% of the effect
Philosophy of "vital few:trivial many" Philosophy of "vital few:trivial many" Arranging data according to the Arranging data according to the descending order of their frequency descending order of their frequency of occurrence of occurrence
Parato diagram is a Bar graph with Arranging data in descending order Magnitude of defects height or value drawn by Multiple Choice Multiple Answer Question Few steps in construction in Radar chart are :Correct Answer Brainstorming to enlist characteristics which require to be evaluated & draw the circle & divide it into 'slices' equal to number of characteristics , The first slice begins at 12 noon. Then draw vertical line & calibrate it equal to the number of levels required , Draw concentric circles from each gradiation using 'o' point as centre Your Answer Brainstorming to enlist characteristics which require to be evaluated & draw the circle & divide it into 'slices' equal to number of characteristics , The first slice begins at 12 noon. Then draw vertical line & calibrate it equal to the number of levels required , Draw concentric circles from each gradiation using 'o' point as centre Select The Blank Question 5 S audit result is discussed in ________ meeting. Correct Answer Monthly Your Answer True/False Question
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Monthly

Techniques for Operations Efficiency 4
Multiple Choice Multiple Answer Question Role of champions are :Correct Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects Your Answer Monitor progress of six sigma projects , Approve six sigma projects , Remove road block in the path of six sigma implementation Multiple Choice Multiple Answer Question To draw control charts, sample must be representative of homogeneous segment of production for which :Correct Answer The items of the sample should be from the same machine setting , The items should be of the same batch , Items should be made from the same raw material batch Your Answer The items of the sample should be from the same machine setting , The items should be of the same batch , Items should be made from the same raw material batch Multiple Choice Single Answer Question Failure mode and effect analysis (FMEA) establish Correct Answer Process failure and minimize frequency Your Answer Process failure and minimize frequency
Multiple Choice Single Answer Question Competitive benchmarking involves identifying key competitive product, services or processes & comparing with those of :Correct Answer Main competitor
Sem 3rd
Your Answer
Main competitor
Non-availability of files /document in time is a problem to be addressed by office TPM.
Multiple Choice Multiple Answer Question Breakdown problem may be stratified by :Correct Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical) Your Answer Sections , Machines , Type of breakdown (e.g mech. Or electrical)
Sem 3rd
Select The Blank Question A control chart to exhibit counted data on number of defect is called ________. Correct Answer c-chart Your Answer c-chart
Multiple Choice Multiple Answer Question TQM can never flourish if the staff are:Sem 3rd Techniques for Operations Efficiency 7
Correct Answer Worried about losing jobs , Afraid of being reprimanded if there are mistakes , Scared of their bosses Your Answer Worried about losing jobs , Afraid of being reprimanded if there are mistakes , Scared of their bosses True/False Question
Multiple Choice Multiple Answer Question During SMED implementation, primary study consists of :Correct Answer Equipment analysis , Setup change analysis , Preparation items (storage place , method) analysis Your Answer Equipment analysis , Setup change analysis , Preparation items (storage place , method) analysis True/False Question
Along with problem solving tools experience and judgment is also used.
Select The Blank Question JIT advocates the philosophy at elimination of waste from system which occurs due to ________. Correct Answer Over Production
Sem 3rd
Over Production
Multiple Choice Multiple Answer Question An erratic patterns falling above & below the control limits indicates :Correct Answer Defect in materials , Frequent adjustment of machines , Poorly trained operators Your Answer True/False Question Defect in materials , Frequent adjustment of machines , Poorly trained operators
Sample size for the construction of p-chart are larger than X bar-R chart.
Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits , A bird's eye view of the variation Multiple Choice Single Answer Question Productivity improves by :Correct Answer Voluntary participants of everyone Your Answer Voluntary participants of everyone
2 Copy
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Training related to Quality includes:Correct Answer Quality measures , Quality failure Your Answer Negotiation skill , Goal of business , Quality measures , Quality failure Multiple Choice Single Answer Question If defects found at own process, the cost to the company is :Correct Answer Very little Your Answer Very high Sem 3rd Techniques for Operations Efficiency 9
nd
Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits , A bird's eye view of the variation True/False Question In bar graph each bar is of same height. Correct Answer False Your Answer False Select The Blank Question Basic objective of control chart is to ________ the variation due to chance & assignable cause. Correct Answer Separate out Your Answer Separate out Multiple Choice Multiple Answer Question Benefits of stratification are :Correct Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors Your Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors , Finding out different reasons Multiple Choice Single Answer Question For 'Timely clearance of GRR's', checking point will be : Correct Answer Number of GRRs pending beyond 1 day Your Answer Number of GRRs pending beyond 1 day Multiple Choice Single Answer Question Organizing the place is not enough , what is required is : Correct Answer Planning storage based on Frequency of use Your Answer Planning storage based on Frequency of use Select The Blank Question JIT helps to ________ the waste in the purchasing process. Correct Answer Eliminates Your Answer Eliminates Multiple Choice Single Answer Question In cellular manufacturing system, the cells are designed so that the material flow within the cell and between the cells are :Correct Answer Minimized Your Answer Minimized True/False Question Kanban signals are required when assembly work, subassembly work and manufacturing at parts is carried out at different locations. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Causes of Muda of transport are :Correct Answer Faulty layout , Over production Your Answer Faulty layout , Over production , Proper material handling equipment , Low rejection / rework Sem 3rd Techniques for Operations Efficiency 10
Multiple Choice Multiple Answer Question Types of meetings held in DWM are :Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Your Answer Monthly PDCA meeting , Daily PDCA meeting , Weekly PDCA meeting Multiple Choice Multiple Answer Question Customers complaints may be segregated by :Correct Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity , Payment problem Multiple Choice Multiple Answer Question Cleaning your own area/equipments gives benefits of :Correct Answer You know your self how to avoid dust , When you touch while cleaning you may find a fault , Saving of further failure due to dust Your Answer You know your self how to avoid dust , When you touch while cleaning you may find a fault , Saving of further failure due to dust , Utilization of spare time Multiple Choice Multiple Answer Question Role of champions are :Correct Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects Your Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects , Deliver presentation to teams on six sigma projects Select The Blank Question Benchmarking shows how an organization is ________ in comparison to its competitors. Correct Answer Performing Your Answer Performing True/False Question Inspection is poor method of assuring 100% quality. Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Benefits of TQM are :Correct Answer Greater customer satisfaction , Lower manufacturing cost Your Answer Greater customer satisfaction , Lower manufacturing cost Select The Blank Question ________ ensures that communication is simple & effective. Correct Answer Visual Management Your Answer Visual Management True/False Question Daily work management develops problem finding & solving attitude. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Key principles of TQM :Correct Answer Continuous improvement , People i nvolvement , Cost of quality Your Answer Continuous improvement , People involvement , Cost of quality , Competitor focus Select The Blank Sem 3rd Techniques for Operations Efficiency 11
Question A histogram is a graphical display of distribution of measurements & reveals the amounts o f ________ within the process. Correct Answer Variation Your Answer Variation Select The Blank Question To assess effectiveness of training ________ is essential. Correct Answer Evaluation Your Answer Evaluation Select The Blank Question ________ are implemented for defect detection & prevention. Correct Answer Poka-Yokes Your Answer TPM True/False Question To achieve quality, it has to be designed into the product. Correct Answer True Your Answer True Multiple Choice Single Answer Question Setting & maintaining optimal process condition to get quality product is the aim of : Correct Answer Quality maintenance Your Answer Quality maintenance Match The Following Question Correct Answer Your Answer Productivity performance measurement Turnover employee Cost of quality Financial performance measurement Sales of the months Sales of the months Customer satisfaction measurement Customer complaints per period Customer complaints per period Staff attitude measurement Employee satisfaction index Employee satisfaction index
Multiple Choice Single Answer Question Recording of the entire setup operators focusing on hand, eye and body movements of the person doing the setting is done through :Correct Answer Video recording Your Answer Video recording Match The Following Question Correct Answer Your Answer In scatter diagram, the strength of relationship can be determined By "correlation coefficient" By "correlation coefficient" The scatter diagram provides the technique to establish The possible relationship between a pair of variables The possible dependency between a pair of variables The scatter diagram displays The pair of data as a cloud of points The possible relationship between a pair of variables The scatter is also known as Correlation diagram Correlation diagram
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Multiple Choice Single Answer Question What is to be done before selecting benchmarking partner? Correct Answer level of benchmarking is to be decided Your Answer level of benchmarking is to be decided True/False Question Flow chart helps to stop an old process. Correct Answer False Your Answer False Select The Blank Question Create as many ________ system as possible for better Seiketsu. Correct Answer Visual control Your Answer Labeling Multiple Choice Single Answer Question Allowing worker's to stop machine / assembly line if they believe that product quality is below standard' is an example of :Correct Answer Empowerment Your Answer Empowerment Multiple Choice Single Answer Question Kanban Signals are required when :Correct Answer Set up time on the feeding operation is higher then the receiving operation. Your Answer Set up time on the feeding operation is higher then the receiving operation. Multiple Choice Single Answer Question Kanban system is Correct Answer 1. Pull System Your Answer 1. Pull System Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer Improve quality Multiple Choice Single Answer Question To avoid short receipt of items to customers, provide the dispatch clerk with : Correct Answer The check list for verification Your Answer The check list for verification True/False Question Control chart is also called as 'Mean -Range or X-chart'. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Flow chart is required :Correct Answer When trying to improve the process , At the time of review of the process , To understand steps in a process by pictorial presentation Your Answer When trying to improve the process , At the time of review of the process , To understand steps in a process by pictorial presentation , For defects finding of the products Select The Blank Question ________ is the critical element of TQM. Correct Answer Focus on customer Your Answer Focus on customer Sem 3rd Techniques for Operations Efficiency 13
Multiple Choice Multiple Answer Question Management skill includes :Correct Answer Leadership , Motivation , Performance appraisals Your Answer Leadership , Motivation , Performance appraisals , Quality measurement Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer To all places including homes Your Answer To all places including homes True/False Question Safety, hygiene and environment control is one of the pillar of TPM. Correct Answer True Your Answer True Select The Blank Question Inspection activity for semi finished & finished component should be ________ to reduce muda of transport . Correct Answer Decentralized Your Answer Decentralized True/False Question Flow chart is pictorial representation of the steps in production control. Correct Answer False Your Answer True Select The Blank Question Good ________ is the asset to acquire the success of quality circle. Correct Answer Teamwork Your Answer Teamwork 3rd Copy
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Advantages of JIT :Correct Answer Reduce incoming inspection , Reduce inventory , Lower per unit cost Your Answer Reduce incoming inspection , Reduce inventory , Lower per unit cost
Multiple Choice Multiple Answer Question Benefits from the standardized containers are Correct Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock Your Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer Reduce work in process , Better average daily production , Increase capacity
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14
Your Answer
Reduce work in process , Increase capacity
Multiple Choice Single Answer Question Competitive benchmarking involves identifying key competitive product, services or processes & comparing with those of :Correct Answer Main competitor Your Answer Main competitor
Multiple Choice Multiple Answer Question Benefits of stratification are :Correct Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors Your Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , Finding out different reasons Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :Correct Answer Men , Machine , Material Your Answer Men , Machine , Management
Multiple Choice Single Answer Question The success indicators in quality, cost, delivery & product development are :Correct Answer Managing points Your Answer Accountability
Multiple Choice Multiple Answer Question Steps in setup time reduction are :Correct Answer Team formation , Training , Recoding of activities on multiple activity charts Your Answer Team formation , Recoding of activities on multiple activity charts , Convert external setups in to internal setups
Multiple Choice Multiple Answer Question POM essentially consists of :Correct Answer Time management , Team participation and performance , Moral boosting Your Answer Time management , Team participation and performance , Cost Management
Multiple Choice Single Answer Question Activity under quality management is :Correct Answer Use team approach to track down root causes of the problem Your Answer Maintenance of equipment condition by eliminating lubricant leakage.
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15
True/False Question
Every department should make their own rules of standardization.
Multiple Choice Multiple Answer Question Histogram is an important diagnostic tool. Analysis of the histogram gives :Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Match The Following Question Productivity performance measurement Financial performance measurement Customer satisfaction measurement Staff attitude measurement
Correct Answer Turnover employee Sales of the months Customer complaints per period Employee satisfaction index
Your Answer Sales of the months Cash saving per department Customer complaints per period Employee satisfaction index
Multiple Choice Single Answer Question TPM helps to reduce down time due to:Correct Answer Breakdown of machine Your Answer Breakdown of machine
Multiple Choice Single Answer Question Kaizen emphasizes :Correct Answer Implementation of ideas Your Answer Collection of ideas
Select The Blank Question Create as many ________ system as possible for better Seiketsu. Correct Answer Visual control Your Answer True/False Question
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Visual control

16
Select The Blank Question The shape of histogram can provide a clue about the ________ of the lot. Correct Answer Quality Your Answer Distribution
Multiple Choice Single Answer Question In bar graph the interval (gap) between the bars is :Correct Answer Equal Your Answer True/False Question Symmetrical
Inspection is poor method of assuring 100% quality.
Multiple Choice Single Answer Question A workshop is to be treated as :Correct Answer Place where one's creativity can be applied Your Answer True/False Question Place where one's creativity can be applied
Customer wise outstanding is discussed in daily work management meeting by operations head. Correct Answer False Your Answer True
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True/False Question
Number of operation can change according to production requirement in U-Line arrangement. Correct Answer False Your Answer True
True/False Question
Select The Blank Question Cp for six sigma process is ________ Correct Answer 2 Your Answer 1.66
Select The Blank Question Range ( R ) is obtained as the difference between the highest and ________ measurement of a sample. Correct Answer Lowest Your Answer Second highest
Select The Blank Question ________is an important step toward successful JIT purchasing. Correct Answer JIT Contract Your Answer True/False Question JIT Contract
U-Line layout is better than straight lime layout.
Multiple Choice Single Answer Question TQM applicable to :Correct Answer Marketing, design & manufacturing Your Answer Quality Control department
Select The Blank

Question
Bar graph is display of data that facilitates ________ of quality.
Correct Answer Comparison Your Answer Performance
Multiple Choice Single Answer Question Production kanban is presented by :Correct Answer P-kanban Your Answer R-kanban
Multiple Choice Single Answer Question Check sheet are also used as :Correct Answer Data gathering & interpretation tool Your Answer Cause finding & effect finding tool
Select The Blank Question Japanese believe that when they are ________ they are cleaning there minds too. Correct Answer Cleaning Your Answer Repairing machines
Select The Blank Question Poka-Yoke devices under category use ________ to distinguish between similar parts which may be assembled in wrong position. Correct Answer Color coding Your Answer Counting device
Select The Blank Question Shitsuke means ________ all the previous 4-S throughout the month/year. Correct Answer Sustaining Your Answer Implementing
Multiple Choice Multiple Answer Question Types of meetings held in DWM are :Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Your Answer True/False Question Weekly PDCA meeting , Monthly PDCA meeting , Yearly PDCA meeting
Correct Answer True

Your Answer
True
Multiple Choice Multiple Answer Question According to Seiketsu Standardization means :Correct Answer To develop easy to follow standards , Evolve standard operating procedure , Better visual management Your Answer To develop easy to follow standards , Evolve standard operating procedure , Reduction of wastage True/False Question
Flow chart helps to stop an old process.
Multiple Choice Multiple Answer Question Training related to Quality includes:Correct Answer Quality measures , Quality failure Your Answer Quality measures , Quality failure , Goal of business
Multiple Choice Single Answer Question Total area under the normal curve is Correct Answer Unity Your Answer Six
Multiple Choice Multiple Answer Question Cpk = Correct Answer (x - USL)/3 sigma , (x - LSL)/3 sigma Your Answer (x - USL)/6 sigma
Select The Blank Question A histogram is a graphical display of distribution of measurements & reveals the amounts of ________ within the process. Correct Answer Variation Your Answer Percentage defects
Match The Following Question Value analysis / value engineering SMED

Sem 3rd
Correct Answer
Your Answer
To eliminate MUDA of processing To eliminate MUDA of over production To eliminate MUDA of over production To eliminate MUDA of defect
20
VMI ( Vendor Management Inventory) system Flow / string diagram
To eliminate MUDA of stock To eliminate MUDA of transport
To eliminate MUDA of stock To eliminate MUDA of processing
th
Copy
Multiple Choice Multiple Answer Question Few steps to construct a flow chart are :Correct Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Your Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Select The Blank Question In PDCA cycle for benchmarking 'Identification of performance gap' is done in ________. Correct Answer Checking Your Answer Checking
Select The Blank Question 5 S audit result is discussed in ________ meeting. Correct Answer Monthly Your Answer Shift beginning
Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' decreases as the value of 'x' increases. Correct Answer Strong negative
Your Answer
Strong negative
Multiple Choice Single Answer Question Poka-yoke for employee not performing work as per established method is :Correct Answer Implement work standard Your Answer Implement work standard
Multiple Choice Multiple Answer Question Typical examples of process benchmark are :Correct Answer Procurement procedures , Budgeting , Recruitment Your Answer Procurement procedures , Budgeting , Recruitment
Multiple Choice Multiple Answer Question What are the steps in deciding the benchmarking partner? Correct Answer Decide level of benchmarking , List down a few prospective candidates of partnership , Collect information of short listed partners Your Answer Decide level of benchmarking , Collect information of short listed partners Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Lack of experience Your Answer True/False Question Absent mindedness
Control chart is also called as run-chart.
Match The Following Question Reduce clamping & declamping time Reduce time of external setup
Correct Answer Use U-shaped washer Improve work aids positioning method
Your Answer Use U-shaped washer Improve work aids positioning method
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Sem 3rd
Convert internal setup into external setup Eliminate adjustment
Preparation of tools / dies as off line activity Pre setting of tool
Preparation of tools / dies as off line activity Pre setting of tool
Multiple Choice Single Answer Question Muda of defect is very serious in case of:Correct Answer High speed automatic machines Your Answer High speed automatic machines
Multiple Choice Multiple Answer Question To reduce clamping & declamping time, following actions are desirable :Correct Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Your Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Multiple Choice Single Answer Question Requirement of more machines, is an example of :Correct Answer Muda of overproduction Your Answer Muda of waiting
Multiple Choice Single Answer Question In India quality circle was first launched by :Correct Answer Hyderabad unit of BHEL Your Answer Hyderabad unit of BHEL
Multiple Choice Multiple Answer Question 3M' is world class benchmarking ' candidates in the field of :Correct Answer Product development , Technology transfer , Environmental Management Your Answer Product development , Technology transfer , Environmental Management
Multiple Choice Single Answer Question Responsibility for Quality should rest on:Correct Answer Who produce the product Your Answer True/False Question Quality control department
Increase in defect rate is an example of 'Deviation from an established norms'
Correct Answer True
Sem 3rd
23
Your Answer
True
Select The Blank Question ________ are implemented for defect detection & prevention. Correct Answer Poka-Yokes Your Answer Poka-Yokes
Multiple Choice Single Answer Question Implication of Quality problem is:Correct Answer Gap in performance Your Answer True/False Question Lower efficiency
Presentation of graphs in pictorial form of data collection are for easy understanding.
Select The Blank Question ________ waste is probably the biggest waste in most of the organizations. Correct Answer Time Your Answer True/False Question Labor
True/False Question

Question
An erratic patterns falling above & below the control limits indicates :-
Correct Answer Poorly trained operators , Defect in materials , Frequent adjustment of machines Your Answer Defect in materials , Frequent adjustment of machines , Poorly trained operators
Multiple Choice Single Answer Question Defects per million for the process at six sigma level are :Correct Answer 3.4 Your Answer 6210
Multiple Choice Single Answer Question To provide flexibility to supervisors in allocation of task, JIT emphasizes :Correct Answer Multiskilled operators Your Answer Multiskilled operators
Multiple Choice Single Answer Question To maintain smoothness in production :Correct Answer Elimination of buffer stock is recommended Your Answer Maintenance of buffer stock is recommended.
Select The Blank Question ________ should be used to exercise control on the process. Correct Answer Control chart Your Answer Latest checking instruments
Match The Following Question Ideally the histogram will have a bell shape Histogram is a graphical display of distribution of measurements and Histogram is a diagrammatic presentation of The shape of histogram can
Correct Answer
Your Answer
Tapering away on the both sides Tapering away on the both sides from average value from average value Reveals the amount of variation within the process The frequency distribution of a characteristics Provide a clue about the quality of the lot Reveals the amount of variation within the process The frequency distribution of a characteristics Provide a clue about the quality of the lot
True/False Question
In single card kanban system production greater than quantity withdrawn is permitted.
Correct Answer False
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False
Flow chart are drawn to document a process charting the tasks performed & the sequence in which tasks are performed. Correct Answer True Your Answer True
Select The Blank Question Cpk for six sigma process is ________ Correct Answer 1.5 Your Answer True/False Question 1.5
Multiple Choice Multiple Answer Question Some steps for stratification are :Correct Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? Your Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? True/False Question
Processing cost of a product is mainly decided by conversion process.
Multiple Choice Multiple Answer Question Work standards enable management to minimize variation in :Correct Answer Output , Quality , Cost Your Answer Output , Quality , Cost
Multiple Choice Multiple Answer Question Process can be made capable by :Correct Answer Reducing process variability , Bringing target & average to fall at the same point , Examine possibility of relaxing specification
Your Answer
Reducing process variability , Bringing target & average to fall at the same point , Use of less precision machine
Multiple Choice Multiple Answer Question Few steps in construction of Pie chart are :Correct Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart Your Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart Multiple Choice Multiple Answer Question As benchmark in Japan seiso activities means :Correct Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Your Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Select The Blank Question Poka Yoke designed to help operators to know immediately ________ of the defeat called detection type Poka-Yoke. Correct Answer On occurrence Your Answer Before Occurrence
Select The Blank Question Flow chart helps to dissect a process for better understanding & ________ of process. Correct Answer Analysis Your Answer Analysis
Multiple Choice Single Answer Question Small groups forming a circle should consist of :Correct Answer Employees of different department related to the problem Your Answer Employees of same department
Select The Blank Question Graphs convey a situation more ________ than summary of data or figures. Correct Answer Effectively & clearly Your Answer Effectively & clearly
Multiple Choice Single Answer Question Number of Kaizen projects suggested and implemented is checking point for :-
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Correct Answer Continual Improvement Your Answer Continual Improvement
5th Copy
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :Correct Answer Material , Men , Machine Your Answer Material , Men , Machine
Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Your Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Multiple Choice Single Answer Question In problem solving the best alternative is that :Correct Answer Which best meets the criteria Your Answer Which best meets the criteria
Select The Blank Question JIT advocates the philosophy at elimination of waste from system which occurs due to ________. Correct Answer Over Production
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28
Your Answer
Over Production
Select The Blank Question In scatter diagram "________" relationship is said to exist when there is positive relationship upto certain level & negative thereafter or negative relationship upto certain level & positive thereafter. Correct Answer Curvilinear Your Answer True/False Question Curvilinear
Multiple Choice Multiple Answer Question Customers complaints may be segregated by :Correct Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity Your Answer True/False Question Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity
In case of more than one quality characteristics, separate chart is made for each quality characteristics. Correct Answer True Your Answer True
True/False Question
Safety, hygiene and environment control is one of the pillar of TPM.
Match The Following Question Reduce time of external setup Convert internal setup into external setup
Sem 3rd
Correct Answer Improve work aids positioning method Preparation of tools / dies as off line activity
Your Answer Improve work aids positioning method Preparation of tools / dies as off line activity
29
Eliminate adjustment Reduce clamping & declamping time
Pre setting of tool Use U-shaped washer
Pre setting of tool Use U-shaped washer
Multiple Choice Single Answer Question The facilitator should be normally :Correct Answer Senior officer /Shop incharge Your Answer Senior officer /Shop incharge
Correct Answer
Parato diagram always indicates Magnitude of defects Parato analysis underlines & operates on Parato analysis is technique of identifying vital causes by Parato diagram is a Bar graph with height or value drawn by Philosophy of "vital few:trivial many" Arranging data according to the descending order of their frequency of occurrence Arranging data in descending order
Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer True/False Question Make work easy
Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' somewhat decreases as the value of 'x' increases. Correct Answer Weak negative Your Answer Weak negative
Multiple Choice Single Answer Question From scatter diagram the strength of relationship between two variables or associated set of data can be inferred from the examination of the shape of :Correct Answer Cloud Your Answer
Sem 3rd
Cloud
30
Multiple Choice Multiple Answer Question Product benchmarking requires, comparison of product :Correct Answer Performance , Features , Cost Your Answer Performance , Features , Cost
Multiple Choice Multiple Answer Question Steps in construction of scatter diagram :Correct Answer Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship Your Answer Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship Multiple Choice Single Answer Question Implication of Quality problem is:Correct Answer Gap in performance Your Answer Gap in performance
Select The Blank Question Each quality characteristic has permitted variation & is equal to ________. Correct Answer USL - LSL Your Answer USL - LSL
The flow charts are prepared to enhance the employees understanding of the process by indicating interrelationship within the process. Correct Answer True Your Answer False
True/False Question
Gap analysis for production & dispatches is discussed in monthly meeting.
Correct Answer False Your Answer

Sem 3rd
False
31
Select The Blank Question ________ is most difficult 'S' to implement & achieve. Correct Answer Shitsuke Your Answer True/False Question Shitsuke
Presentation of graphs in pictorial form of data collection are for easy understanding.
Select The Blank Question Graphs convey a situation more ________ than summary of data or figures. Correct Answer Effectively & clearly Your Answer Effectively & clearly
Multiple Choice Multiple Answer Question While preparing scatter diagram following precautions are to be taken :Correct Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Your Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance True/False Question Globalization of trade and industrial operations have forced Indian companies to become more & more competitive and customer driven. Correct Answer True Your Answer True

Question
If 'Annual saving in procurement expenses is managing point', then checking points will be :Correct Answer Price revision , Credit period , Transport expenses Your Answer Price revision , Credit period , Transport expenses
Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories are :Correct Answer Two to three per year Your Answer True/False Question Two to three per year
Multiple Choice Single Answer Question It is essential to convey customer's expectations to :Correct Answer Top Management Your Answer Supervisors & workmen
Select The Blank Question Identification of non-value added operations & their elimination is the first step to eliminate muda of ________. Correct Answer Processing Your Answer Processing
Select The Blank Question A 'Radar chart' is used to portray ________ strength or weakness of the activity. Correct Answer Relative Your Answer Relative
Multiple Choice Single Answer Question Pareto's analysis underlines & operates philosophy of :Correct Answer Vital few = trivial many
Vital few = trivial many
In single card kanban system production greater than quantity withdrawn is permitted.
Multiple Choice Multiple Answer Question Benefits of planned maintenance are :Correct Answer Improved reliability mean time between failures , Improved maintainability mean time to repair , Improvement in breakdown Your Answer Improved reliability mean time between failures , Improved maintainability mean time to repair Multiple Choice Multiple Answer Question Gap analysis & problem identification is done during converting internal setups into external setups in the areas like :Correct Answer Equipment , Method , Human Your Answer Equipment , Method , Human
Multiple Choice Single Answer Question Sorting of usable items should be Correct Answer Planned storage based on frequency of use Your Answer Within visual reach method
Multiple Choice Multiple Answer Question Benefits of Quality maintenance are :Correct Answer Reduction in customer quality complaints , Reduction in inspection time Your Answer Reduction in customer quality complaints , Reduction in inspection time
th
Copy LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Multiple Answer Question Advantages of JIT :Correct Answer Reduce incoming inspection , Reduce inventory , Lower per unit cost Your Answer Reduce incoming inspection , Reduce inventory , Lower per unit cost Sem 3rd Techniques for Operations Efficiency 34
Multiple Choice Multiple Answer Question Benefits from the standardized containers are Correct Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock Your Answer Minimization of transit damages , Ease in verification of quantity of parts , Automatic signal to supplier to replenish stock Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer Reduce work in process , Better average daily production , Increase capacity Your Answer Reduce work in process , Increase capacity Multiple Choice Single Answer Question Competitive benchmarking involves identifying key competitive product, services or processes & comparing with those of :Correct Answer Main competitor Your Answer Main competitor Multiple Choice Multiple Answer Question Benefits of stratification are :Correct Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , It helps to identify the influencing factors Your Answer It helps to separate data into groups so that you can draw connect & meaningful inference , It helps to diagnose & localize problem , Finding out different reasons Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :Correct Answer Men , Machine , Material Your Answer Men , Machine , Management Multiple Choice Single Answer Question The success indicators in quality, cost, delivery & product development are :Correct Answer Managing points Your Answer Accountability Multiple Choice Multiple Answer Question Steps in setup time reduction are :Correct Answer Team formation , Training , Recoding of activities on multiple activity charts Your Answer Team formation , Recoding of activities on multiple activity charts , Convert external setups in to internal setups Multiple Choice Multiple Answer Question POM essentially consists of :Correct Answer Time management , Team participation and performance , Moral boosting Your Answer Time management , Team participation and performance , Cost Management Multiple Choice Single Answer Question Activity under quality management is :Correct Answer Use team approach to track down root causes of the problem Your Answer Maintenance of equipment condition by eliminating lubricant leakage. True/False Question Every department should make their own rules of standardization. Correct Answer False Your Answer True Multiple Choice Multiple Answer Sem 3rd Techniques for Operations Efficiency 35
Question Histogram is an important diagnostic tool. Analysis of the histogram gives :Correct Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Your Answer It shows cause which affects the process , An idea of what is happening to the process , Whether the process is capable of meeting process or not i.e. around correct average & within specific limits Match The Following Question Correct Answer
Your Answer Turnover employee Sales of the months
Productivity performance measurement Financial performance measurement Customer satisfaction measurement period
Sales of the months Cash saving per department Customer complaints per period Customer complaints per
Staff attitude measurement Employee satisfaction index Employee satisfaction index
Multiple Choice Single Answer Question TPM helps to reduce down time due to:Correct Answer Breakdown of machine Your Answer Breakdown of machine Multiple Choice Single Answer Question Kaizen emphasizes :Correct Answer Implementation of ideas Your Answer Collection of ideas Select The Blank Question Create as many ________ system as possible for better Seiketsu. Correct Answer Visual control Your Answer Visual control True/False Question Inadequate maintenance of machine leads to muda of defects Correct Answer True Your Answer False Select The Blank Question The shape of histogram can provide a clue about the ________ of the lot. Correct Answer Quality Your Answer Distribution Multiple Choice Single Answer Question Customer's return is an indicators of the MUDA of :Correct Answer Defect Your Answer Defect Multiple Choice Single Answer Question In bar graph the interval (gap) between the bars is :Correct Answer Equal Your Answer Symmetrical True/False Question Sem 3rd
Inspection is poor method of assuring 100% quality. Techniques for Operations Efficiency 36
True False
True/False Question A radar chart is combination of a circle & line graph Correct Answer True Your Answer True Multiple Choice Single Answer Question A workshop is to be treated as :Correct Answer Place where one's creativity can be applied Your Answer Place where one's creativity can be applied True/False Question Customer wise outstanding is discussed in daily work management meeting by operations head. Correct Answer False Your Answer True True/False Question Number of operation can change according to production requirement in U-Line arrangement. Correct Answer False Your Answer True True/False Question Automation can correct the basic faults of a improper setup process. Correct Answer False Your Answer True Select The Blank Question Cp for six sigma process is ________ Correct Answer 2 Your Answer 1.66 Select The Blank Question Range ( R ) is obtained as the difference between the highest and ________ measurement of a sample. Correct Answer Lowest Your Answer Second highest Select The Blank Question ________is an important step toward successful JIT purchasing. Correct Answer JIT Contract Your Answer JIT Contract True/False Question U-Line layout is better than straight lime layout. Correct Answer True Your Answer True Multiple Choice Single Answer Question TQM applicable to :Correct Answer Marketing, design & manufacturing Your Answer Quality Control department Select The Blank Question Bar graph is display of data that facilitates ________ of quality. Correct Answer Comparison Sem 3rd Techniques for Operations Efficiency 37
Your Answer
Performance
Multiple Choice Single Answer Question Production kanban is presented by :Correct Answer P-kanban Your Answer R-kanban Multiple Choice Single Answer Question Check sheet are also used as :Correct Answer Data gathering & interpretation tool Your Answer Cause finding & effect finding tool Select The Blank Question Japanese believe that when they are ________ they are cleaning there minds too. Correct Answer Cleaning Your Answer Repairing machines Select The Blank Question Poka-Yoke devices under category use ________ to distinguish between similar parts which may be assembled in wrong position. Correct Answer Color coding Your Answer Counting device Select The Blank Question Shitsuke means ________ all the previous 4-S throughout the month/year. Correct Answer Sustaining Your Answer Implementing Multiple Choice Multiple Answer Question Types of meetings held in DWM are :Correct Answer Daily PDCA meeting , Weekly PDCA meeting , Monthly PDCA meeting Your Answer Weekly PDCA meeting , Monthly PDCA meeting , Yearly PDCA meeting True/False Question By TPM, consumption of electrical energy can be reduced. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question According to Seiketsu Standardization means :Correct Answer To develop easy to follow standards , Evolve standard operating procedure , Better visual management Your Answer To develop easy to follow standards , Evolve standard operating procedure , Reduction of wastage True/False Question Flow chart helps to stop an old process. Correct Answer False Your Answer True Multiple Choice Multiple Answer Question Training related to Quality includes:Correct Answer Quality measures , Quality failure Your Answer Quality measures , Quality failure , Goal of business Multiple Choice Single Answer Question Total area under the normal curve is Correct Answer Unity Sem 3rd Techniques for Operations Efficiency 38
Your Answer
Six
Multiple Choice Multiple Answer Question Cpk = Correct Answer (x - USL)/3 sigma , (x - LSL)/3 sigma Your Answer (x - USL)/6 sigma Select The Blank Question A histogram is a graphical display of distribution of measurements & reveals the amounts of ________ within the process. Correct Answer Variation Your Answer Percentage defects Match The Following Question Correct Answer
Your Answer To eliminate MUDA of over
Value analysis / value engineering To eliminate MUDA of processing production SMED To eliminate MUDA of over production VMI ( Vendor Management Inventory) system
To eliminate MUDA of defect To eliminate MUDA of stock To eliminate MUDA of stock To eliminate MUDA of processing
Flow / string diagramTo eliminate MUDA of transport
-----------------------------------------------------------LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question Performance benchmarking does not involves comparison of financial ratios at the aggregate level. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Few steps to construct a flow chart are :Correct Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Your Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Select The Blank Question In PDCA cycle for benchmarking 'Identification of performance gap' is done in ________. Correct Answer Checking Your Answer Checking Select The Blank Sem 3rd Techniques for Operations Efficiency 39
Question 5 S audit result is discussed in ________ meeting. Correct Answer Monthly Your Answer Shift beginning Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' decreases as the value of 'x' increases. Correct Answer Strong negative Your Answer Strong negative Select The Blank Question Kaizen projects are managed by ________ Correct Answer Cross functional team Your Answer Management Multiple Choice Single Answer Question Poka-yoke for employee not performing work as per established method is :Correct Answer Implement work standard Your Answer Implement work standard Multiple Choice Multiple Answer Question Typical examples of process benchmark are :Correct Answer Procurement procedures , Budgeting , Recruitment Your Answer Procurement procedures , Budgeting , Recruitment Multiple Choice Multiple Answer Question What are the steps in deciding the benchmarking partner? Correct Answer Decide level of benchmarking , List down a few prospective candidates of partnership , Collect information of short listed partners Your Answer Decide level of benchmarking , Collect information of short listed partners Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Lack of experience Your Answer Absent mindedness True/False Question Control chart is also called as run-chart. Correct Answer True Your Answer True Match The Following Question Correct Answer Your Answer Use U-shaped washer Use U-shaped washer Improve work aids positioning Preparation of
Reduce clamping & declamping time Reduce time of external setup method
Improve work aids positioning method
Convert internal setup into external setup Preparation of tools / dies as off line activity tools / dies as off line activity Eliminate adjustmentPre setting of tool Pre setting of tool
Multiple Choice Single Answer Question Muda of defect is very serious in case of:Correct Answer High speed automatic machines Sem 3rd Techniques for Operations Efficiency 40
Your Answer
High speed automatic machines
Multiple Choice Multiple Answer Question To reduce clamping & declamping time, following actions are desirable :Correct Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Your Answer Standardize clamping bolts / screws , Cut off unnecessary threads , Use quick clamping device Multiple Choice Single Answer Question Requirement of more machines, is an example of :Correct Answer Muda of overproduction Your Answer Muda of waiting Multiple Choice Single Answer Question In India quality circle was first launched by :Correct Answer Hyderabad unit of BHEL Your Answer Hyderabad unit of BHEL Multiple Choice Multiple Answer Question 3M' is world class benchmarking ' candidates in the field of :Correct Answer Product development , Technology transfer , Environmental Management Your Answer Product development , Technology transfer , Environmental Management Multiple Choice Single Answer Question Responsibility for Quality should rest on:Correct Answer Who produce the product Your Answer Quality control department True/False Question Increase in defect rate is an example of 'Deviation from an established norms' Correct Answer True Your Answer True Select The Blank Question ________ are implemented for defect detection & prevention. Correct Answer Poka-Yokes Your Answer Poka-Yokes Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer Improve quality Multiple Choice Single Answer Question Implication of Quality problem is:Correct Answer Gap in performance Your Answer Lower efficiency True/False Question Presentation of graphs in pictorial form of data collection are for easy understanding. Correct Answer True Your Answer True Select The Blank Question ________ waste is probably the biggest waste in most of the organizations. Correct Answer Time Your Answer Labor Sem 3rd Techniques for Operations Efficiency 41
True/False Question Globalization of trade and industrial operations have forced Indian companies to become more & more competitive and customer driven. Correct Answer True Your Answer True True/False Question TQM improves the quality by improving processes. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question An erratic patterns falling above & below the control limits indicates :Correct Answer Poorly trained operators , Defect in materials , Frequent adjustment of machines Your Answer Defect in materials , Frequent adjustment of machines , Poorly trained operators Multiple Choice Single Answer Question Defects per million for the process at six sigma level are :Correct Answer 3.4 Your Answer 6210 Multiple Choice Single Answer Question To provide flexibility to supervisors in allocation of task, JIT emphasizes :Correct Answer Multiskilled operators Your Answer Multiskilled operators Multiple Choice Single Answer Question To maintain smoothness in production :Correct Answer Elimination of buffer stock is recommended Your Answer Maintenance of buffer stock is recommended. Select The Blank Question ________ should be used to exercise control on the process. Correct Answer Control chart Your Answer Latest checking instruments Match The Following Question Correct Answer
Your Answer
Ideally the histogram will have a bell shape Tapering away on the both sides from average value Tapering away on the both sides from average value Histogram is a graphical display of distribution of measurements and Reveals the amount of variation within the process Reveals the amount of variation within the process Histogram is a diagrammatic presentation of frequency distribution of a characteristics The frequency distribution of a characteristics The
The shape of histogram can Provide a clue about the quality of the lot Provide a clue about the quality of the lot True/False Question In single card kanban system production greater than quantity withdrawn is permitted. Correct Answer False Your Answer False Sem 3rd Techniques for Operations Efficiency 42
True/False Question Flow chart are drawn to document a process charting the tasks performed & the sequence in which tasks are performed. Correct Answer True Your Answer True Select The Blank Question Cpk for six sigma process is ________ Correct Answer 1.5 Your Answer 1.5 True/False Question Seiso prevents the potential problems by discovering abnormalities while cleaning your own area. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Some steps for stratification are :Correct Answer Define the problem & identify the stratification variables , Sort out & summarise information in each category , Present the information in graphical form & further stratification is required? Your Answer Define the problem & identify the stratification variables , Sort out & summarise information in each category , Present the information in graphical form & further stratification is required? True/False Question Processing cost of a product is mainly decided by conversion process. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Work standards enable management to minimize variation in :Correct Answer Output , Quality , Cost Your Answer Output , Quality , Cost Multiple Choice Multiple Answer Question Process can be made capable by :Correct Answer Reducing process variability , Bringing target & average to fall at the same point , Examine possibility of relaxing specification Your Answer Reducing process variability , Bringing target & average to fall at the same point , Use of less precision machine Multiple Choice Multiple Answer Question Few steps in construction of Pie chart are :Correct Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart Your Answer Express value of each category as percentage of total of all categories & calculate the degree of angle form by each category by equation degree = Value of groups/Total value * 360 , Draw the circle & segment the circle into angles calculated in step one , Colour different segments & enter the percentage of each category into pie chart Multiple Choice Multiple Answer Question As benchmark in Japan seiso activities means :Correct Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Sem 3rd Techniques for Operations Efficiency 43
data into categories study, decide if data into categories study, decide if
Your Answer Everyone, clerk to officer does cleaning his area , No sweeper or cleaner employees , Every family does cleaning of pavement of their residence Select The Blank Question Poka Yoke designed to help operators to know immediately ________ of the defeat called detection type Poka-Yoke. Correct Answer On occurrence Your Answer Before Occurrence Select The Blank Question Flow chart helps to dissect a process for better understanding & ________ of process. Correct Answer Analysis Your Answer Analysis Multiple Choice Single Answer Question Small groups forming a circle should consist of :Correct Answer Employees of different department related to the problem Your Answer Employees of same department Select The Blank Question Graphs convey a situation more ________ than summary of data or figures. Correct Answer Effectively & clearly Your Answer Effectively & clearly Multiple Choice Single Answer Question Number of Kaizen projects suggested and implemented is checking point for :Correct Answer Continual Improvement Your Answer Continual Improvement -------------------------------------------------------------------LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Multiple Answer Question Quality maintenance & pillar focuses on following production inputs :Correct Answer Material , Men , Machine Your Answer Material , Men , Machine Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer Measure the current pattern & extent specification & scope of improvement , Determine whether Your Answer Measure the current pattern & extent specification & scope of improvement , Determine whether
of variation , Assess current conformance to or not the process is in the state of control of variation , Assess current conformance to or not the process is in the state of control
Multiple Choice Single Answer Question In problem solving the best alternative is that :Correct Answer Which best meets the criteria Your Answer Which best meets the criteria Multiple Choice Single Answer Question "Cause & effect" diagram was developed by :Correct Answer DR.Kaoru Ishikawa Your Answer DR.Kaoru Ishikawa Multiple Choice Single Answer Sem 3rd Techniques for Operations Efficiency 44
Question Identifying key preventive operational functions and comparing these operational functions within the firm's own division & branches comes under :Correct Answer Internal benchmarking Your Answer Internal benchmarking Select The Blank Question JIT advocates the philosophy at elimination of waste from system which occurs due to ________. Correct Answer Over Production Your Answer Over Production Select The Blank Question In scatter diagram "________" relationship is said to exist when there is positive relationship upto certain level & negative thereafter or negative relationship upto certain level & positive thereafter. Correct Answer Curvilinear Your Answer Curvilinear True/False Question Kanban signals are required when assembly work, subassembly work and manufacturing at parts is carried out at different locations. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Customers complaints may be segregated by :Correct Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity True/False Question In case of more than one quality characteristics, separate chart is made for each quality characteristics. Correct Answer True Your Answer True True/False Question Safety, hygiene and environment control is one of the pillar of TPM. Correct Answer True Your Answer True Multiple Choice Single Answer Question 5-S technique is useful to: Correct Answer To all places including homes Your Answer To all places including homes Match The Following Question Correct Answer Reduce time of external setup method
Your Answer Improve work aids positioning method Improve work aids positioning
Convert internal setup into external setup Preparation of tools / dies as off line activity tools / dies as off line activity Eliminate adjustmentPre setting of tool Reduce clamping & declamping time Pre setting of tool Use U-shaped washer
Preparation of
Use U-shaped washer
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45
Multiple Choice Single Answer Question The facilitator should be normally :Correct Answer Senior officer /Shop incharge Your Answer Senior officer /Shop incharge Match The Following Question Correct Answer Parato diagram always indicates the effect Your Answer Magnitude of defects Philosophy of 20% of the activity causes 80% of Philosophy of "vital few:trivial many" Philosophy of "vital
Parato analysis underlines & operates on few:trivial many"
Parato analysis is technique of identifying vital causes byArranging data according to the descending order of their frequency of occurrence Arranging data according to the descending order of their frequency of occurrence Parato diagram is a Bar graph with height or value drawn by Magnitude of defects Arranging data in descending order
Multiple Choice Single Answer Question Quality problem solving tool is used to :Correct Answer Improve quality Your Answer Make work easy True/False Question Pie chart is also called as angular diagram. Correct Answer True Your Answer True Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' somewhat decreases as the value of 'x' increases. Correct Answer Weak negative Your Answer Weak negative Multiple Choice Single Answer Question From scatter diagram the strength of relationship between two variables or associated set of data can be inferred from the examination of the shape of : Correct Answer Cloud Your Answer Cloud Multiple Choice Multiple Answer Question Product benchmarking requires, comparison of product :Correct Answer Performance , Features , Cost Your Answer Performance , Features , Cost Multiple Choice Multiple Answer Question Steps in construction of scatter diagram :Correct Answer Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship Your Answer Collect paired data (X,Y) from two variables who's relationship is to be studied , Find out max & min values for both X & Y and these values to scale X & Y axis & plot the paired data , Examine the shape of the cloud of points & discover type & strength of relationship Sem 3rd Techniques for Operations Efficiency 46
Multiple Choice Single Answer Question Implication of Quality problem is:Correct Answer Gap in performance Your Answer Gap in performance Select The Blank Question Each quality characteristic has permitted variation & is equal to ________. Correct Answer USL - LSL Your Answer USL - LSL Select The Blank Question Kaizen is ________ supported process. Correct Answer Management Your Answer Management True/False Question The flow charts are prepared to enhance the employees understanding of the process by indicating interrelationship within the process. Correct Answer True Your Answer False True/False Question Gap analysis for production & dispatches is discussed in monthly meeting. Correct Answer False Your Answer False Select The Blank Question In scatter diagram "________" relationship is said to exist when value of 'y' decreases as the value of 'x' increases. Correct Answer Strong negative Your Answer Strong negative Select The Blank Question ________ is most difficult 'S' to implement & achieve. Correct Answer Shitsuke Your Answer Shitsuke True/False Question Presentation of graphs in pictorial form of data collection are for easy understanding. Correct Answer True Your Answer True Select The Blank Question Graphs convey a situation more ________ than summary of data or figures. Correct Answer Effectively & clearly Your Answer Effectively & clearly Multiple Choice Single Answer Question Errors by armatures is :Correct Answer Lack of experience Your Answer Lack of experience Multiple Choice Multiple Answer Question While preparing scatter diagram following precautions are to be taken :Correct Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Your Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Sem 3rd Techniques for Operations Efficiency 47
True/False Question Globalization of trade and industrial operations have forced Indian companies to become more & more competitive and customer driven. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question If 'Annual saving in procurement expenses is managing point', then checking points will be :Correct Answer Price revision , Credit period , Transport expenses Your Answer Price revision , Credit period , Transport expenses Multiple Choice Single Answer Question Number of kaizen in Group kaizen categories are :Correct Answer Two to three per year Your Answer Two to three per year True/False Question Flow chart is pictorial representation of the steps in production control. Correct Answer False Your Answer False Multiple Choice Single Answer Question It is essential to convey customer's expectations to :Correct Answer Top Management Your Answer Supervisors & workmen Multiple Choice Single Answer Question Check sheet is easy to use because it is :Correct Answer Simplest tool Your Answer Simplest tool Select The Blank Question Identification of non-value added operations & their elimination is the first step to eliminate muda of ________. Correct Answer Processing Your Answer Processing Select The Blank Question A 'Radar chart' is used to portray ________ strength or weakness of the activity. Correct Answer Relative Your Answer Relative Multiple Choice Single Answer Question Pareto's analysis underlines & operates philosophy of :Correct Answer Vital few = trivial many Your Answer Vital few = trivial many True/False Question In single card kanban system production greater than quantity withdrawn is permitted. Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Benefits of planned maintenance are :Correct Answer Improved reliability mean time between failures , Improved maintainability mean time to repair , Improvement in breakdown Sem 3rd Techniques for Operations Efficiency 48
Your Answer to repair
Improved reliability mean time between failures , Improved maintainability mean time
Multiple Choice Multiple Answer Question Gap analysis & problem identification is done during converting internal setups into external setups in the areas like :Correct Answer Equipment , Method , Human Your Answer Equipment , Method , Human Multiple Choice Single Answer Question Some quantity in stock of item, is desirable if :Correct Answer Manufacturing lead time is more Your Answer Manufacturing lead time is more Multiple Choice Single Answer Question Sorting of usable items should be Correct Answer Planned storage based on frequency of use Your Answer Within visual reach method Multiple Choice Multiple Answer Question Benefits of Quality maintenance are :Correct Answer Reduction in customer quality complaints , Reduction in inspection time Your Answer Reduction in customer quality complaints , Reduction in inspection time 6th Copy
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1) What are the basics steps in the problem solving process? Explain them briefly. Ans: INTRODUCTION: Systematic problem solving provides a structured approach to problem solving. Depending upon the nature of problem (i.e. maintenance or improvement problem), some steps may be different. SOLVING A MAINTENANCE PROBLEM: Maintenance problems as mentioned earlier, surface when the status quo is distributed and decision make needs to recommend/take measures to restore and maintain the status quo. Fig: Steps to solve a maintenance problem.
Identify a maintenance problem
Collect data on causes
Perform Pareto Analysis
Identify root causes
Evolve alternatives & select (Brain storming)
Implement best alternative
Monitor effect
Is the problem resolved?
No
End (a) Diagnose (define) the problem: Sound diagnosis is the crucial step in the problem solving process. Defining the problem sets the boundaries for that follows. Decision maker, like a doctor, must take into account all symptoms before prescribing the medicines (i.e. recommending the decision). Peter Drucker rightly states, The books and articles on leadership are full of advice on how to make fast, forceful and useful decisions, but there is no more foolish and no more time wasting advice than to decide quickly what a problem really is. Defining the problem in most instances is a time-consuming task, but it is time well spent.
Sound diagnosis requires (i) (ii) (iii) Measurement of the gap between the desired performance and the actual performance. Identification of the root cause for the gap. Identification of the restraints in the decision making process.
(b) Secure and analyse pertinent facts: Once the problem has been diagnosed (defined), the next step is to collect data. Data collection implies collecting background material, pertinent facts, decision taken in the past and their outcome, previous solutions to similar problems etc. General rules are: (i) (ii) (iii) The information should be collected from the most reliable source. All relevant facts, regardless of how disorganized or unrelated they seem at the time of data gathering, should be recorded. The information should be subjected to checks and cross checks. The conflicting data must be resolved. The temptation to accept first response to inquiries should be avoided. The facts wherever possible should be supported by tangible evidence in the form of copies of the appropriate documents. Facts when cannot be supported by documentary evidence (i.e. facts which are bases on opinion of the individuals) should carry the names of the contributors so that they (individuals) can be contacted later if required.
(iv)
Facts are next analysed to establish: (i) (ii) (iii) The length of time to which the decision should apply. Effect of the decision on other functional areas. Qualitative considerations to take overall view of the business.
(c) Develop alternative solutions: This step concerns looking for the possible solutions and listing them down. Most common sources of collecting and listing of alternatives include experience, superiors, juniors, consultants, research, creativity, brain storming, critical examination, literature etc. It is also the most important step and therefore good amount of time, effort and money should be spent /invested to get good alternative solutions.
Generally, for every problem, alternative solutions exist and efforts need to put to unearth these alternatives. Usually, a brain storming or interaction session with those, concerned with the problem can highlight several alternatives. For example, the company was considering purchase of a CNC machine. The general manager held a series of brain storming session of his engineers and following alternatives got identified: (a) continue to make the part by present method, or (b) buy the proposed CNC machine, or (c) buy a machine other than the proposed one, or (d) improvise the current method of making part (e.g retrofitting the existing machine improves tooling and gauging method etc.), or (e) subcontract CNC compatible operations to a good quality vendor, or (f) discontinue manufacturing the part at companys own plant and buy the part from an outside source. After evaluating all the alternatives for their merits and demerits, the general manager opted for alternatives d, e and f and got the best results. (d) Evaluate alternatives: Once all the alternative solutions have been enumerated, they are next evaluated. This is usually done by testing each alternative against a set of objectives or specified criteria which the solution must meet. The steps involved are: (i) Each alternative is analysed to see whether or not it meets the must objectives. An alternative which does not meet the must objective is immediately removed from further study. Alternatives which meet the must objectives are next checked for want objectives and those which are good in terms of want objectives are examined for adverse consequences. Since each alternative usually entails some risk, the decision maker next assesses the risk, the probability of risk, the probability or risk, and /or seriousness of the risk. Every attempt is made to eliminate or minimize risk (or disadvantages). T chart analysis is usually helpful. Alternatives are next weighed for their effectiveness by identifying their long term and short term consequences. The advantages of the alternatives are quantified in terms of common denominator, usually the money.
(ii)
(iii) (iv)
(e) Select the best alternative:
The alternative cleared at the evaluation stage are ranked according to their worth. Final selection is then made of the alternative which provides the maximum advantages while entailing acceptance risk (i.e. the alternative that best meets the solution criteria is selected) (f) Implement the selected decision: Once the final choice has been made the next step is to implement the decision and follow up for verification of the consequences (or effect of the decision) Though the steps mentioned above are sequential and separate but usually there is recycling among the steps. For example, while trying to evaluate alternatives, the decision maker may have to ho back to data collection step if he finds that he does not have all the information. STEPS FOR SOLVING AN IMPROVEMENT PROBLEM: The Japanese have provided a structured methodology for solving improvement problem. The methodology is also known as QC story and it comprises of the following six steps based on famous Deming Plan-Do-Check-Act (PDCA) cycle.
Fig: Steps to solve an improvement problem
Define improvement problem
Measure current status
Decide on desired level
Find gap in performance Set Target
Prepare action plan (counter measure) Implement counter measure Measure /analyse achievement
Plan (P)
Do (D)
Check (C)
No
Satisfactory performance?
Yes Stabilize/standardize (SDCA)
New target No Maintain status quo End
Yes
2. (a) What is Cause and effect diagram? How is it useful in analyzing a problem? How is it constructed? Ans: INTRODUCTION: Every organization has contributory causes. The causes need to be identified to eliminate problems or minimize the effect of the problems. All causes including probable causes (i.e. which have not occurred earlier) should be identified so that preventive action can be taken (After all, prevention is better than cure) After the causes have been identified, they should be put into a systematic form that facilitates presentation and analysis. Cause and effect diagram is also called as Ishikawa Diagram or a fishbone diagram (due to its shape) an effective tool for diagnosis to a problem was developed by Dr. Kaoru Ishikawa, a professor of Tokyo University. The diagram lists out in a classified and systematic manner all causes which are responsible for the problem (called effect). The diagram consists of a main line to represent the actual problem and few lines to represent the major causes materials, men, methods and machines and horizontal or slanting arrows to represent sub-causes und relying each main cause. Procedure: Step1 : Specify the problem to be solved For eg: (i) Accidents (ii) Process defectives (iii) Employer employee relations (iv) Delayed delivery (v) Defective bills (vi) Labour efficiency Step2: Brain storm to find all possible causes of the problem. Step3: Organize/ arrange these causes in few major themes (i.e. rational categories) Step4: Construct a cause and effect diagram that accurately displays the relationship of all data in each category. Steps in the construction of the diagram are as follows: (a) Draw a box on the far right hand side of a large sheet of paper and write inside the box the description of the problem to be solved. Also draw a thick arrow that points to the box and look up on this as a main trunk of a tree. Problem
(b) Enter the titles of the categories (also called themes) above and below the horizontal line and connect them to horizontal line by vertical or standing arrows. Think of these as branches of the main truck of the tree. Man Machine Problem Method Materials
(c) Enter the detailed cause data for each category / theme by arrows meeting the horizontal or slanting lines (i.e. lines representing the main theme). Look upon these as limbs or twigs of the branches.
Man
Cause A Cause C Cause B Cause D Cause B
Machine
Cause A Cause C
Problem
Cause B Cause A Cause C Cause A Cause C Cause B Cause D
Method
Materials
(d) Review diagram drawn above to ensure that no cause has been missed.
A cross function team constituted to study problem of employees poor morale have conducted on following probable causes. Draw a cause and effect diagram from the given data Ans: HIRING
Poor selection Poor Management selection Incomplete job description
REWARD/RECOGNITION
Poor Management selection Low pay level Wage differentials
Recruiting errors
Poor benefits Favoritism
EMPLOYEE
Lack of discipline methods Faulty working assignment Lack of communication Unclear company goals Public reprimands Excessive Criticism Improper management training Bad Lighting Noise Temperature Long working hours
MANAGEMENT
WORKING CONDITIONS
3. a) What is Pie-Chart? How is it constructed? Ans: INTRODUCTION: Pie chart is also called an angular diagram. It is the graph of percentage breakdown of data. Steps in Construction of a PIE CHART: i. ii. Express value of each category of component group as a percentage of total of all categories or components or groups. Calculate degree of the angle formed by each category/component/group as under Degree of particular category iii. iv. v. vi. Value of the group X 360 Total Value Draw a circle of a suitable diameter (say diameter of 3) Segment the circle into angles calculated in step 2 with the help of a protractor Shade or color different segments suitable to make distinction between different categories. Enter the percentage of each category in to the pie chart. =
b) Draw a Pie Chart to represent the following population in a village. Males 2000 Sol: S.No 1. 2. 3. 4. Gender Males Females Girls Boys Total Population 2000 1800 4200 2000 10000 Population % 20% 18% 42% 20% 100% Degree 72o o 64.8 151.2 o o 72 Females 1800 Girls 4200 Boys 2000 Total 10000
POPULATION
Boys 20% Girls 42%
Males 20% Females 18%
Males
Females
Girls
Boys
4. a) What is Paretos analysis? How is it used for problem solving? Ans: Introduction: Every problem is the result of few causes and all causes are not equally important. Some causes are more significant than others. Paretos analysis underlines and operates his philosophy of vital few: trivial many. It is a technique of identifying vital causes by arranging the data according to the descending order of their frequency of occurrence. Paretos diagram is the outcome of the study conducted by Vilfredo Pareto to study the phenomenon of wealth in his country. Pareto observed that in his native country 80% of the wealth was held by 20% of the population. He eventually realized that he had discovered a universal law around 20% of the activity causes 80% of the effect. For Example: 80% to 90% of the Italys wealth lay in the hands of 10% to 20% of the population. 80% of the accidents occur on 20% of the roads (i.e. some roads are more dangerous than others) 80% of the shopping that takes place is done in 20% of the time of the store are open.(i.e. people try to shop at the same time). 80% of the absenteeism in a company is generally on account of 20% of the work force. 20% of the machines are responsible for 80% of the total down time. 20% of the end products generate 80% of sales revenue. 20% of the clerks make 80% of the clerical errors. 20% of the employees create 80% of the troubles.
20% of the customers are responsible for 80% of the bad debts. 20% of the total items in the stock account for 80% of the annual expenditure on materials. U.S Economist M.C. Lorenz presented this lop sided distribution in the form of theoretical curve, called Lorenzs curve. Dr. J. M. Juran observed similar phenomenon in many other fields including quality. He names this phenomenon as Pareto Analysis in honor of the originator of the concept. We need to follow few steps in order to solve the problems using Paretos Chart. They are listed as follows: 1) Select the problem and identify causes into a handful of categories. For example, for a problem of late coming to works, possible categories of causes may be heavy traffic oversleeping, sickness, vehicle problem, family problem etc. 2) Select the standard unit for measurement (e.g. frequency, cost, sales etc.) 3) Select the time period over which data will be collected (e.g. 8 hours, 5 days, 2 weeks, etc.) 4) Collect necessary data on each category and summarize results. It is generally convenient to create a three-column-table having heading as error category. frequency (or cost), and percentage of total. This information can be directly taken from the check sheet. 5) Rearrange the data in the descending order of the frequency or cost. 6) Organize the Paretos chart (a) Draw two vertical axis, one on either side of a horizontal side axis (leaving enough space on the horizontal axis to list the problem categories). Mark the frequency of occurrence of the problem along left vertical axis and percentage along right vertical axis. (b) Divide the horizontal axis into intervals equal to the number of categories. (c) List down the categories from left to right in their order of decreasing frequency or cost. (d) Construct a bar or rectangle above each category with height equal to frequency or cost. 7) Draw the cumulative line /curve (Paretos curve) by plotting each point at the right hand corner of each bar and them connecting these points. 8) Write all necessary information concerning the diagram.
b) Shrivastive, an administrative officer, working with Dattatreya Chemicals Ltd. has been receiving frequent complaints from internal customers regarding late and wrong receipt of mail delivered by his department. In order to correct the problem, he called a meeting of a small group of his internal customers and with their help identified five error categories, namely mail behind schedule, wrong deliveries, and late delivery of outgoing mail to post office, rude clerks and incorrect charges. The administrative officer then started tracking complaints. The data collected by him in a 30-day span in the form of a check-sheet reproduced below. Error Category Behind schedule mail Wrong delivery of mail Late delivery of outgoing mail to P.O Rude clerks Incorrect charges Draw a Paretos Chart. Sol: 1. Collect the data concerning the problem under study. 2. Rearrange the data in the descending order. Error Category Wrong delivery of mail Late delivery Behind schedule mail Incorrect charges Rude clerks Frequency 20 12 7 5 1 PARETO's DIAGRAM
120 100 80 60 40 20 0 0 2 44.44 20 26.67 12 15.55 11.11 7 5 4 2.22 1 6 86.65 72.1 97.76 100 Frequency %of Error to total Cumulative% Log. (Cumulative%)
Tally Mark lllll ll lllll lllll lllll lllll l lllll Total
lllll ll
Frequency 7 20 12 1 5 45
%of Error to total 44.44 26.67 15.55 11.11 2.22
Cumulative% 44.44 72.1 86.65 97.76 100.00
5. What are the quality circles? How are they formed? Explain briefly the organization of quality circles. Ans: Introduction: Quality circle is basically a small group of employees who volunteer to meet regularly to undertake work related projects quality, productivity, safety, efficiency, cost, working conditions, etc., - and evolve recommendations to improve effectiveness in the selected functional area. The size of quality circle is important. Too big a size 9 (too many members) may not provide enough time to each member to effectively participate and too small a size may make a circle dormant. An ideal size of the circle is eight to ten members but in any case it should not exceed fifteen members. More than one circle may be formed if too many employees in a particular work area are willing to participate in the quality circle activities. For example, if there are 25 clerks in the organization doing identical jobs, 2 to 3 circles may be formed. Participation in the circle activities is absolutely voluntary. Members are not selected /nominated. They are not elected or rotated either. Employees, however, are encouraged to form circles. Ideally, members of a particular circle should be from the same area or who do similar work so that problems that they select /analyse / discuss will be familiar to all of them. Brief History: Japanese Union of Scientists and Engineers (JUSE) was established in 1946 after the World War II in which Japanese industries were completely destroyed. JUSE worked for growth and development of quality and in 1950 it invited Dr. Edward Deming, a renowned American expert on quality to visit Japan. Dr. Deming delivered a series of lectures on various aspects of quality control to the top management of several companies of Japan. These circles have lifted war-ravaged Japan to its present dominant position and have endangered even the very existence of American industry. A quality circle in Japan on the average saves $56, 000. All this is achieved without any monetary incentives. Around 25% of the profitability of the Japanese industries is attributed to the quality circles. Nissan motor, for example works with 57,000 employees, has 4,200 quality circles which have helped the company to double its productivity in ten years. Quality circles in India were first launched in the Hyderabad unit of BHEL in 1980 which has now around 100 quality circles in its various branches throughout India. Quality circles forum of India was formed in 1982 to propagate concept. The concept of quality circles is gaining momentum and quite a few firms in the private and public sector Kirloskars, Alwayns, Tatas, H.A., Bharat Forge, Balaji Auto, Vulcan Laval, Rourkela Steel plant etc., have instituted quality circles. Organization for quality circles: The Organization of circles consists of: i. Steering Committee: Steering committee is the apex body at the highest level
of the plant which is made up of heads of the major departments like Production, Finance, Materials, Marketing, Engineering, Quality Assurance, etc, and is headed by the Chief Executive of the plant. The committee meet periodically and ito Evolves policies and guidelines for the formation, functioning and growth of quality circles. o Appoints facilitators and a co-coordinator. o Identifies overall quality and productivity problems in the organization. o Authorizes budget for quality circle activities o Takes part in top management presentation and annual get-togethers o Demonstrates, in visible manner, management commitment and support o Reviews performance of the quality circles regularly on the basis of reports from the coordinator and facilitators. o Evolves guidelines for recognizing the good performance of quality circles. The head of the Quality Assurance department takes the responsibility of convening the meeting of the committee. ii. Facilitators: The facilitators are selected by the steering committee to supervise the activities of two, three or more circles. Facilitator is usually a senior officer nominated by the management who is incharge of shop or department. The facilitator acts as a teacher, a promoter, a catalyst, and a guide to the quality circles. The responsibilities of the facilitators include: o To co-ordinate the activities of quality circles under their supervision and guidance o To train QC leaders and lend help in training QC members. o To interface between circles o To render support and assistance to the circles under his control. o To encourage employees to form more QCs o To demonstrate support of the management. Leaders: A leader acts as an integral part of the quality circle. The leaders should have good knowledge of statistical methods and approaches to be used to identify and analysis problems. The leaders also, like other regular members, participate in the discussions. The leader should preferably be the first line supervisor but it not essential. Supervisors taking over the task of leaders ensure some leadership quality inputs are already available. Responsibilities of the leader are: o To conduct training of members of the circle with the help of facilitator and other agencies. o To prepare agenda for the meetings. o To organize and conduct meeting o To evolve action plans and milestone charts to compare actual progress with targets by periodic reviews and take mid-course correction.
iii.
o To assign roles to members and to guide them for effective contribution towards the achievement of goals. o To ensure participation and involvement of all members in the activities of the circle. o To ensure records and liaison with other agencies to obtain help in solving the problem o To catalyse attitudinal changes in his own and other related areas. o To make management presentations o To take sincere interest individually by active involvement in the progress of quality circle movement. o To endeavour to promote quality circles as a way of life in the organization. iv. Members: Members form hard core of the quality circles; Members are selected on purely voluntarily basis and are from the same or similar functional areas. The group should basically be small, between 8 to 10 members. The members should have adequate education and experience in the concerned field and should have the ability to express clearly and freely. Co-ordinator: In a large manufacturing organization, some agency usually Quality Assurance is required to co-ordinate the activities of the quality circles. The responsibility of the coordinating department includes: o Rendering assistance as request by circles o Disseminating literature relating to circle activities elsewhere o Organizing training programmes o Publishing newsletter to communicate circle activities o Providing circles with necessary facilities for the meeting o Organizing social get-together for circle members and senior executives
v.
6. 5-S is an excellent technique to achieve good house-keeping. Discuss. Ans: Introduction: Good housekeeping is the foundation for and first step towards quality achievement in a manufacturing organization. It boosts employee morale and inspires customer confidence. Good quality of work place is essential as 1. Good environment has a strong influence on the people and the quality of product they produce. 2. A customer visiting the plant sees in a quality work place a guarantee for the product quality. 3. Good housekeeping helps to eliminate waste by identifying non-value added activities, such as searching for tools, time lost in reaching out to retrieve items, over production, etc. 4. Housekeeping reflects managements general attitude towards work in the organization.
Housekeeping is measured the way - Factory floor are swept and machines are cleaned - Tools are stored - Scarp and chips from machines are handled - Work tables are organized - Personal items are stored - Records are maintained - Targets and achievements are displayed or communicated to employees. Good housekeeping is simply the basic to a better workplace and to Reduce cost of products and service Achieve discipline in manufacturing Bring improvement in quality and productivity
5-S (Seiri, Seiton, Seiso, Seiketsu and Shitsuke) are considered in Japan the basics of any job. 5-S principles have been practiced in Japan the basics of any job. 5-S principles have been practiced in Japan to establish and maintain quality environment in the organization. Japanese managements are of the view that if the housekeeping in a plant is weak, no further diagnosis is needed to know as to why that plant produces poor quality products. 5-S technique has been defined as A systematic and rational approach to work place organization and methodical housekeeping with a sense of purpose
Japanese Seiri
English Structurise
Meaning Sorting
How to apply it to the work place? Classify items into necessary and unnecessary, retain only those which are required and dispose off others. (i.e. those not needed) Store things systematically to ensure safety, quality and efficiency. Storage methods must permit efficient use of space-accident free stage, long shelf and easy retrievability of items within pre-fixed target retrieval time. Maintain work place free of dirt/ dust and garbage by fixing individuals cleaning responsibility. Maintain cleanliness through Seiri, Seiton and Seiso by ensuring transparency and uniformly of everything that is done in the organization. Make a habit of doing things the way they are supposed to be done (i.e. developing habit of following rules/ practices) including 5-S practices.
Seiton
Systematise
Re-organise
Seiso
Sanitise
Cleanup
Seiketsu
Standardize
Standardization
Shitsuke
Self-discipline
Sustain
Relationship between 5-Ss:
SEIRI (Organisation )
SEIKETSU (Standardisation)
SHITSUKE (Discipline)
SEITON (Maintenance)
SEISO (Clean Up)
7. What is SMED? How is it used to reduce setup time of an operation? Ans: Introduction: Every organization must increase line of its products, accept low volume orders, shorten delivery lead time, and keep its cost low to maintain its market share in a competitive market. The organization must cut production lead time and decrease production batch sizes. It should also reduce inventory levels in the production and inventory systems. Since small batches require frequent changeovers, production capacity is expected to shrink unless setup times are reduced. Set up time reduction, therefore, is the key to developing or monitoring a companys competitiveness in todays market where more diversified products are desired at short production lead time. Quick Die/ set up change is not restricted to set-up reduction of press shop alone, it can be extended to all areas of manufacturing wherever there is requirement of tool change/ set up on a machine prior to manufacturing. i. ii. iii. iv. v. vi. vii. viii. ix. x. Presses Multi-spindle automats Lathes, turret lathes Milling machines Drilling machines Broaching machines. Forging machines Paint manufacturing equipment Powder coating machines Oil extracting mill
Meaning: Set up time is the time required to prepare a machine or a group of machines to changeover from one job to another. Time of a conventional set up consists of following tasks. (a) The time to study blue print , including time spent on receiving instructions from supervisor or foreman. (b) The time to go to tool crib to get necessary tools and gauges, etc and to return the tools used to previous job. (c) The time to select fixture (Vice, mandrel, suitable sized collets, face plate, etc) and secure it to the bed of the machines. (d) The time to install/ mount necessary tools on to the machine, make adjustments, set longitudinal or traverse feed stoppers wherever necessary to ensure that each tool cuts properly and to dimensions. (e) The time to call the inspector and get inspection done (pilot piece inspection). Alternatively it is the time necessary to deliver the part to the inspection booth for inspection. Inspection time, however, does not include time to manufacture the part. (f) The time spent by the operative, over and above the unit standard time, to produce first few pieces.
(g) The time to physically count the jobs produced, including time to sign the completed work-order. (h) The time to remove tools from their tool-holders after required quantity has been manufactured, clean each tool and put it away in proper place. (i) The time to clean measuring instruments and put them away in proper places. (j) The time to release and remove fixture blow or brush it clean and keep it aside. (k) The time to remove borings, turning, drilling etc, from the bed of the machine. Normally, turnings/ drillings/ borings should be removed by a helper (even when the production is in progress) when these gather in large quantity. However, burns removal, would have to be considered part of set up operation if different material is required on the next job (e.g. Steel for the job just completed and brass for the job to be loaded). Traditional set up operations involve several kinds of waste and SMED technique was developed to eliminate waste and to reduce set up time from hours to minutes. SMED also has interesting history of development. Reduction in set up time results in the following benefits: o Reduction in batch sizes o Lowering of manufacturing lead times o Drop in inventory levels o Reduction in set-up scrap o Increase in machine efficiency o Increased flexibility to respond to changes. The firm desiring to reduce change-over time may not achieve its target figure in one attempt, but after a series of improvements. From its current level of set up time of double digit on a particular machine, it may be able to reduce to single digit hours. And subsequently on the same machine from single digit hours to double digit minutes, still later from double digit minutes to single-digit ones and finally in to few extreme situations one touch change over.
Comp. A run
Study blue print
Remove Replace Install tools Sample existing too at the for the new run crib store job
Adjust
Sample run
Run for component A
SETUP
Run for component B
Elimination of sample runs, inspection, adjustments
Component A
Component B Setup
Step-by-step reduction of set-up time 8 a) What is meaning of MUDA? What are the various types of MUDAS? Ans: Introduction: MUDA is a Japanese word for waste and waste means anything (or any activity) which does not add value to the product. o A worker looking, even though affectionately, at an automatic machine does not add any value while machine does (MUDA of Waiting) o A maintenance engineer who walks over a long distance with tool in his hand, does not add any value (value is added when he uses the tool to fix the machine) ( MUDA of Transport) o Piles of material lying in racks in the stores dont add any value but add to cost (MUDA of Stock) o A material handler while pushing a heavy trolley full of parts, even though perspiring, adds no value (MUDA of Transport) o An assembly operator, overstretching his hand to pick up parts for assembly, adds no value but causes fatigue to himself (MUDA of Motion) o A welding operation, performed to join metal parts of assembly constituent, does add value but the welding operation performed to repair weld a blowhole in job is a non-value added activity (MUDA of Processing) Waste (MUDA) is the major element of companys product cost and must be continually identified and eliminated from its processes to stay competitive. Since labour cost is hardly 8-10% of total cost (which also is on the decline due to recent advances in manufacturing technologies), we also need to look at various other hidden wastages, besides human waste, to improve productivity.
Types of MUDA: There are seven types of MUDA in manufacturing: 1. MUDA of Over Production. 2. MUDA of Stock (inventory) 3. MUDA of Waiting 4. MUDA of Transport 5. MUDA of Defects 6. MUDA of Motion 7. MUDA of Processing b) What Causes MUDA of Motions? How can it be eliminated? Ans: Introduction: A workman while performing a task makes use of a number of motions. The scrutiny of these motions may reveal that some of these motions o Are unnecessary and can be eliminated o Can be combined / modified by changing their sequence o Can be simplified by effecting changes in work bench layout o Can be performed efficiently by other members of the body. In the absence of the above mentioned actions, the workman makes motions which dont add any value. Typical examples are o o o o o Walking to reach objects/ parts. Tools Lifting or carrying objects Picking up and putting down a work piece Transferring objects from one hand to another Searching to find the required object
While dealing with MUDA of motion it is recommended to get rid of operations that are difficult dirty and / or dangerous (3Ds). such actions include o o o o Work that makes and employee move over long distances Work that causes physical strain (i.e. use of undue physical effort) Work that causes mental strain (e.g. work that needs memorizing lot of details) Work that involves search or unnecessary sorting.
Tools and techniques to eliminate MUDA of Motion:
i)
ii) iii)
Improvement in layout: Lifting or carrying a heavy object is undesirable on two counts, firstly because it represents MUDA and secondly it causes physical exertion. The need for the operator to carry a heavy object can be eliminated by rearranging the work place. Motion economy principles: Motions of the hands/ legs can be shortened and some of them can be eliminated by rearranging the parts on work table and development of tools and jigs. Effective supervision: Finding workmen busy with their jobs may give supervisor satisfaction but it may do no good to the company. A supervisor must watch closely his people to find as to - What are they doing? - How are they doing? - Do they need to do what they are doing? - Are they doing the right way? - Are they doing work which adds value? - Are they using motions of the lowest classification?
List down different kinds of human errors. How can they be eliminated? How is PokaYoke technique useful to eliminate human errors?
Ans: Type of Error Forgetfulness Description of the error Forgetting to do a thing Typical examples
3. Operator skipping an operation. 4. Operator forgetting to tighten bolts 5. station master forgetting to lower the crossing gate 6. 1. 1. Putting foot on clutch thinking it is brake
Remedial action
1. Altering operator in advance 2. Checking at regular intervals 3. Verification by another employee
Misunderstan ding
Jumping to the wrong conclusion due to poor familiarity with the situation Misjudging a situation Lack of experience Ignoring rules/ deliberate wrong actions
1. Training 2. Checking in advance 3. Standardizing work procedures. 1. Improving attentiveness. 1. On-the-job training 2. Work Standardisation 1. Attitude change. 2. Education
Mistaken identity Errors by amateurs Willful errors
1. Mistaking Rs.500 note as

Rs.100 note
1. Improper welding 2. Wrong measurements

1. Ignoring safety rules 2. Crossing a street against
a red light just because there are no vehicles in sight at the moment. 3. Not replacing blunt tool on time
1. Removing job before completing drilling of all holes 2. Crossing street without noticing that the light is red
Inadvertent errors
Absent mindedness i.e. not knowing how the problem / error has occurred
1. Improving attentiveness 2. Work standardization
Judgmental errors
Errors due to absence 1. Difference in method of measurement used by of instructions of vendor and by buyers work standards
inspection
1. Works instructions 2. Work standardization.
2. Operator deciding his own Errors due to absence of standards Lack of instructions or absence of work instructions Measurements left to the discretion of the workman 1. Works instructions 2. Work standardization.
Poka-Yoke is a combination of two Japanese words, Poka meaning inadvertent errors and Yoke (derived from Japanese word Yokerie) meaning to avoid and together they translate as Error/ mistake proofing or Fool proofing or Failsafing a work process system to eliminate inadvertent errors. Poka-Yoke is a powerful and comprehensive tool for identification, measurement and analysis of mistakes/ defects at the Gemba (real piece of work) and implementation of measure that prevent the activity from being incorrectly performed, thereby ensuring production of quality goods and services. Errors are inevitable but can be eliminated, using Poka-Yoke technique. This is the technique that can help to analyse the kinds of mistakes employees make and to eliminate these mistakes by implementing / installing simple Poka-Yoke devices. Poka-Yoke Devices: Poka-Yoke may be designed either to help the operator to recognize the defect before it is about to occur called Prevention type Poka-Yoke or to help the operator to know immediately on occurrence of the defect called Detection type Poka-Yoke. Some of the Poka-Yoke devices which can help to avoid defects are 1. 2. 3. 4. 5. 6. Guide Pins / locators Error detection buzzers/ alarms and blinking lights Limit switches Counters Color coding Checklist
9.a) What is Kaizen? What are different types of Kaizen? Ans: Introduction: Kaizen is a combination of two Japanese words, Kai and Zen, Kai means to change or modify and Zen means to improve or make better and together they translate as improvement. Kaizen when used in the context of a management process, has come to mean as continual and slow improvement in every aspect of management (i.e. improvement in whatever company does and the way it does things) through the active involvement of all companys employees. Kaizen does not just merely mean doing things better but it is an unending process to eliminate muda, improve quality, cost and delivery, thereby creating more and more customers. Few Definitions: Kaizen is a management supported, employee driven process, where employees seek development of their own capabilities by challenging existing system and finding improvement in them R.R. Asawa & Dr. D. R. Baheti Kaizen is a program, a philosophy and a strategy to improve quality of goods and services or an organization Samuel KHO
Kaizen means making a great number of continuous lasting improvements by discovering small problems and eliminating them permanently (attacking root causes of the problems) thereby helping the organization in setting and reaching higher standards of performance. Surindra Narang The Spirit of kaizen is that whatever you are doing, you can do better. Kaizen thus helps in setting and reaching higher standards of performance. The word Kaizen was used for the first time by Maasaki Imai, who wrote a look of same name. although a registered name of Kaizen Institute, the work is now widely used and understood all over the world to mean continuous improvement. The word Kaizen also now appears in the English dictionary. Recently, Imai has elaborated on Kaizen in his book titled Gemba Kaizen Types of Kaizen: Kaizen depending upon the complexity and level, can be placed into one of three categories 1) Management Kaizen 2) Group Kaizen 3) Individual Kaizen 1) Management oriented Kaizen: Concentrates on strategic issues and often involves people from different departments working together on cross-functional problems as project teams. Typical examples of management oriented Kaizen are: Identification and elimination of waste in workers motions Charges in plant layout for better efficienvy Reduction in buffer stocks Just-in-time production System improvement
2) Group oriented Kaizen: Concentrates on improvement within the same workplace or department brought about by employees working in small groups, called quality circles. Typical areas of group Kaizen generally include Productivity improvement Defect prevention Accident prevention Absenteeism
3) Individual oriented Kaizen: Concentrates on issues concerning workers own work area and improvements are brought about through workers own suggestions. Problems solved through individual Kaizen generally include Improvement in machines and processes
Improvement in jigs and fixtures Reduction in defect level Customer service and customer complaints Improvements in working environment.
b) Discuss in brief the Kaizen process and its steps. Ans: Introduction: Kaizen process provides a disciplined and analytical approach, sometimes called the kaizen story to problems solving. It consists of a series of sequential steps that can be used to guide a group (say an improvement team) for the process of identifying and fixing problems. The Kaizen story (or Kaizen process) is built on PDCA mnemonic Plan, Do, Check and Act. The Kaizen process is a seven step basic procedure which allows any individual or team to solve problems scientifically, rationally, effectively and efficiently. These seven steps are 1. Defining the problem 2. Understanding/ assessing the current status 3. Finding the root cause. 4. Planning counter measures 5. Implementing counter measure 6. Verifying results 7. Standardising and establishing control. A brief of each of the steps in the Kaizen process is given. Fig: Problem definition phase
Poka-yoke for failsafing Cost of Quality SMED/ JIT Targets 5-S Audits ISO-9000, QS-9000 and ISO-14000 nonconformities
Model machine exercises in TPM
Exercises to identify MURA, MUDA and MURI Spotting abnormalities at Gemba
Problems
Internal customers complaints External customers complaints
Define Problems
Enlist problems
Prioritize problems
Select topics for Kaizen
Assign themes to Kaizen teams problems
Conduct PDCA-SDCA improvement cycles
When Deming cycle is used as a tool for systematic problem solving (improvement), the PDCA activities take the form as shown below
Process Steps Defining the problem Understanding / Assessing Current status Finding the root cause Planning counter measures Implementing counter measures Verifying results Standardizing and establishing control
Objective Identification of the problem
Element of PDCA cycle The PLAN element
Establishing the base from which The PLAN element you are trying to improve Identifying underlying causes of The PLAN element the problem Preparing action plan to fix the problem Implementing the action plan Confirming the effect of implementation Consolidating the change The PLAN element The DO element The CHECK element The ACT element of PDCA and / or + the STANDARDIZE element of SDCA
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question Due to SMED, ________ time cuts down. Correct Answer Waiting Your Answer Operation
Multiple Choice Multiple Answer Question Actions that can be thought for the process having process capability is smaller than specification tolerance are:Correct Answer Use of less precision machine , Possibility of squeezing tolerances , Reduction in inspection Your Answer Possibility of squeezing tolerances , Reduction in inspection , 100% inspection , Use of less precision machine Multiple Choice Single Answer Question A control chart is also called as :Correct Answer Run chart Your Answer Flow chart
Select The Blank Question Ideally the histogram will have a symmetrical ( i.e. also called as bell) shape tapering away on both sides from ________ value. Correct Answer Average Your Answer Maximum
Question
Customers complaints may be segregated by :-
Correct Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity Your Answer Nature of compliant i.e. defective product , Delayed delivery , Short/excess quantity , Payment problem Select The Blank Question JIT helps to ________ the waste in the purchasing process. Correct Answer Eliminates Your Answer True/False Question Eliminates
Review is important step in problem solving.
Select The Blank Question To assess effectiveness of training ________ is essential. Correct Answer Evaluation Your Answer Re training
Select The Blank Question Quality improvement team consists of departmental head with a chairperson who has easy access to the ________. Correct Answer Top management Your Answer Workmen
Multiple Choice Single Answer Question The area enclosed under normal distribution curve between mean +3standard deviation is :Correct Answer 0.9973 Your Answer 0.9545
Multiple Choice Single Answer Question In autonomus modules or cells, rate of production increases :Correct Answer Number of operators increases Your Answer Number of operators increases
Multiple Choice Multiple Answer Question Histograms are useful to :Correct Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control Your Answer Measure the current pattern & extent of variation , Assess current conformance to specification & scope of improvement , Determine whether or not the process is in the state of control , Do the analysis as per "parato diagram" Multiple Choice Single Answer Question DOE stands for Correct Answer Design of Experiments Your Answer True/False Question Degree of Evaluation
Automation can correct the basic faults of a improper setup process. Correct Answer False Your Answer True
Multiple Choice Multiple Answer Question Limitation of quality circles are :Correct Answer Problems headed by worker group must be simple & within their limit , Unions in India are reluctant , Management is also not open for union Your Answer Problems headed by worker group must be simple & within their limit , Unions in India are reluctant , Management is also not open for union , Worker attitude only for financial benefit True/False Question
Kanban signals are required when assembly work, subassembly work and manufacturing at parts is carried out at different locations. Correct Answer True
True
Safety, hygiene and environment control is one of the pillar of TPM. Correct Answer True Your Answer True
Multiple Choice Multiple Answer Question During the steps of Deming cycle of PDCA what is important? Correct Answer Plan unitedly for the target within reach , Make plan active by "doing it" i.e. everyone working , After some time check the results for success Your Answer Plan unitedly for the target within reach , Make plan active by "doing it" i.e. everyone working , After some time check the results for success , Make your own methods for individual success Multiple Choice Multiple Answer Question Initial list of prospective partners can be drawn on feedback information gathered from :Correct Answer Winners of excellence award , Top rated com panies in industry survey , Consultant Your Answer Winners of excellence award , Top rated companies in industry survey , Consultant , Employees Multiple Choice Single Answer Question For customer satisfaction, checking point will be :Correct Answer Obtaining feedback from concerned department Your Answer True/False Question Obtaining feedback from concerned department
Graph is a tabulated representation of the data which is easily understandable at a glance. Correct Answer False Your Answer True
Multiple Choice Multiple Answer Question Examples of Muda are :Correct Answer Muda of over production , Muda of stock , Muda of defeat Your Answer Muda of over production , Muda of stock , Muda of defeat , Muda of competition
Multiple Choice Multiple Answer Question Causes of Muda of transport are :Correct Answer Faulty layout , Over production Your Answer True/False Question Faulty layout , Over production , Proper material handling equipment , Low rejection / rework
Process capability refers to ability of the process to meet the design specification for a product or a service. Correct Answer True Your Answer True
Select The Blank Question ________ is the root cause of the problems. Correct Answer Variation Your Answer Duplicating
Multiple Choice Single Answer Question Seiri means :Correct Answer Destroying unwanted items after classifying the necessity Your Answer Destroying unwanted items after classifying the necessity
Select The Blank Question Poka Yoke is ________. Correct Answer Simple technique Your Answer Simple technique
Multiple Choice Single Answer Question Kaizen process is built on PDCA cycle, where P represents :Correct Answer PLAN Your Answer PLAN
Multiple Choice Single Answer Question For normal distribution curve, skewness & kurtosis are : Correct Answer Zero
Your Answer
One
Multiple Choice Single Answer Question The concept of quality circle was mooted by :Correct Answer Prof. Kaoishikawa Your Answer True/False Question Japanese unit of scientist & engineers(JVSE)
Match The Following Question Kanban Work standards TPM JIT
Correct Answer Pull system Best way of doing job Reducing breakdown of machines Waste elimination
Your Answer Statistical process control Best way of doing job Reducing breakdown of machines Waste elimination
Select The Blank Question Basic objective of control chart is to ________ the variation due to chance & assignable cause. Correct Answer Separate out Your Answer Separate out
Multiple Choice Multiple Answer Question Benefits from SMED are :Correct Answer Reduce work in process , Better average daily production , Increase capacity
Your Answer
Reduce work in process , Better average daily production , Increase capacity , Reduce productivity
Multiple Choice Multiple Answer Question Quality problems may be segregated by & regrouped by :Correct Answer Machines , Workers , Materials Your Answer Machines , Workers , Materials , Suggestion
Select The Blank Question Histogram is a diagrammatic presentation of the ________ distribution of characteristics such as strength, diameter, etc. Correct Answer Frequency Your Answer True/False Question Frequency
Select The Blank Question Kaizen is ________ supported process. Correct Answer Management Your Answer Customer
Multiple Choice Single Answer Question Theoretically, the normal curve can extend :Correct Answer From - Infinity to + Infinity Your Answer From 0 to+ infinity
Correct Answer
Your Answer Stability of the process For quality monitoring
Control chart can be used As process monitoring tool Control chart is a graphical method of checking Stability of the process
Control chart can be used How much variability in
How much variability in the
to determine
the process is due to process is due to random random causes & how causes & how much is due much is due to assignable to assignable causes causes At 3 Sigma distance on At 6 Sigma distance on either side of the process either side of the process average average
Control chart is a chart with UCL & LCL placed
Multiple Choice Multiple Answer Question Few main steps to construct a Histogram after deciding classes, class width & class boundaries are :Correct Answer Compute mid-point of the class (cell) & fill up the tally sheet determining the cell or class into which each value falls , Count the tally marks i.e. frequency in each class & construct a histogram by plotting a bar graph for each class , Analyze & conclude whether process is is meeting the requirement or not & take connective actions if needed. Your Answer Compute mid-point of the class (cell) & fill up the tally sheet determining the cell or class into which each value falls , Count the tally marks i.e. frequency in each class & construct a histogram by plotting a bar graph for each class , Analyze & conclude whether process is is meeting the requirement or not & take connective actions if needed. , Do the Parato analysis as per 80%=20% rule True/False Question Exercise to identify MURA, MUDA & MURI is not helpful to identify problems. Correct Answer False Your Answer False
Multiple Choice Multiple Answer Question Few steps to construct a flow chart are :Correct Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' Your Answer Decide on the objective of flowchart & define boundaries of the process , Identify steps in the process & construct a draft of the flowchart , Review the draft & connect the changes as per review & name it & put the data & use it as 'Record' , Circulate flowchart
LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question ________ is management skill. Correct Answer Delegation Your Answer Delegation
Multiple Choice Multiple Answer Question While preparing scatter diagram following precautions are to be taken :Correct Answer Data should be properly stratified & should be collected for full range , Scale selected should be right to avoid wrong conclusions , Data should be free from bias or undue importance Your Answer Data should be properly stratified & should be collected for full range True/False Question In cellular manufacturing system cell may consist of a single machine or more than one machine arranged in line. Correct Answer True Your Answer True
Multiple Choice Single Answer Question Histogram always indicates :Correct Answer Only height Your Answer Only height
Multiple Choice Single Answer Question Flow charts are drawn to document a process by charting the task performed and :Correct Answer The sequence in which tasks are performed Your Answer The sequence in which tasks are performed
Multiple Choice Multiple Answer Question Best practices for standardization in implementing Seiketsu are :Correct Answer Create as many visual control systems as possible , Use colour code system for easy control , Fix one colour (e.g. Red) for danger zones/out of controls Your Answer Create as many visual control systems as possible , Use colour code system for easy control , Display warning notices Multiple Choice Single Answer Question Empowerment means making best use of the firm's most valuable resource, namely:Correct Answer Human Your Answer Human
Multiple Choice Multiple Answer Question Process can be made capable by :Correct Answer Examine possibility of relaxing specification , Reducing process variability , Bringing target & average to fall at the same point Your Answer Reducing process variability , Bringing target & average to fall at the same point , Examine possibility of relaxing specification Multiple Choice Multiple Answer Question Role of champions are :Correct Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects Your Answer Approve six sigma projects , Remove road block in the path of six sigma implementation , Monitor progress of six sigma projects Multiple Choice Single Answer Question A workshop is to be treated as :Correct Answer Place where one's creativity can be applied Your Answer Place of maximum physical labour
Select The Blank
Question
By improving layout MUDA, due to ________ can be eliminated.
Correct Answer Motion Your Answer Over production
Multiple Choice Multiple Answer Question Remedial actions for error of misunderstanding is :Correct Answer Training , Checking in advance , Standardizing work procedures Your Answer Training , Checking in advance , Standardizing work procedures
Multiple Choice Single Answer Question JIT manufacturing emphasizes workplace improvement through :Correct Answer 5 'S' Your Answer True/False Question 5 'S'
Without review PDCA cycle not completed.
Select The Blank Question To eliminate muda of processing, ________ exercise is essential. Correct Answer ECRS Your Answer True/False Question ECRS
Select The Blank Question ________ participants in monthly meeting(MRM) Correct Answer GM, operation heads, corporate functional heads Your Answer GM, operation heads, corporate functional heads
Select The Blank Question Suppliers may________ their prices to cover for cost of delivery, small production run etc. Correct Answer Raise Your Answer True/False Question Raise
Create as many visual controls as possible to achieve visual management is the principle of "Shitsuke" Correct Answer True Your Answer False
True/False Question
Flow charts are used to train new employees by providing documented description of the task involved. Correct Answer True Your Answer True
Select The Blank Question Poka-Yoke devices under category use ________ to distinguish between similar parts which may be assembled in wrong position. Correct Answer Color coding Your Answer Color coding
Match The Following Question Any thing misplaced should be visual immediately Unrepairable tool or equipments Colour coding essential throughout but
Correct Answer Seiketsu
Your Answer Display Colour codes meanings To be scrapped under Seiri Colour codes as per departments
To be scrapped under Seiri Display Colour codes meanings
Surprise Audit any time should shout consistent good housekeeping
Shitsuke for maintenance Seiketsu of 4-S
Multiple Choice Single Answer Question Zero loss concept means :Correct Answer Zero accident, zero defect, zero breakdown Your Answer Zero accident, zero defect, zero breakdown
Multiple Choice Single Answer Question The area enclosed under normal distribution curve between mean +3standard deviation is :Correct Answer 0.9973 Your Answer 0.9973
Select The Blank Question Poka Yoke is ________. Correct Answer Simple technique Your Answer Simple technique
Question
The JIT Philosophy recommends attainment of flexibility by :-
Correct Answer Contracting all lead times Your Answer Contracting all lead times
Multiple Choice Multiple Answer Question Causes of Muda of transport are :Correct Answer Faulty layout , Over production Your Answer Faulty layout , Over production
Multiple Choice Multiple Answer Question For the presentation of the quality circle project what is required is :Correct Answer Presentation skills , Graphical data , Progressive efforts of the team work Your Answer Presentation skills , Graphical data Select The Blank Question ________ is responsible for effective implementation of action plan's under TPM. Correct Answer Steering committee Your Answer Steering committee
Match The Following Question 4 th level in six sigma organization 1 st level in six sigma organization 2 nd level in six sigma organization 3 rd level in six sigma organization
Correct Answer Green Belts Champions Master Black Belts Black Belts
Your Answer Green Belts Champions Master Black Belts Black Belts
Multiple Choice Multiple Answer Question Benefits of TQM are :Correct Answer Greater customer satisfaction , Lower manufacturing cost Your Answer Greater customer satisfaction , Lower manufacturing cost
Multiple Choice Single Answer Question Vilfredo Pareto had discovered a universal law as :Correct Answer "around 20% of the activity causes 80% of the effect" Your Answer "around 20% of the activity causes 80% of the effect"
Multiple Choice Multiple Answer Question Implementation of TPM in Indian industries is difficult due to :Correct Answer Lack of knowledge of the TPM , Resistance to change , Fear to loss of job Your Answer Lack of knowledge of the TPM , Resistance to change , Fear to loss of job Multiple Choice Multiple Answer Question Some steps for stratification are :Correct Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? Your Answer Define the problem & identify the stratification variables , Sort out data into categories & summarise information in each category , Present the information in graphical form & study, decide if further stratification is required? Select The Blank Question Each quality characteristic has permitted variation & is equal to ________. Correct Answer USL - LSL Your Answer USL - LSL
Select The Blank Question Flow chart helps to provide clarity of the ________ without visiting actual spot. Correct Answer Process Your Answer True/False Question Process
Automation can correct the basic faults of a improper setup process. Correct Answer False Your Answer True
Question
In problem solving the best alternative is that :-
Correct Answer Which best meets the criteria Your Answer True/False Question Which best meets the criteria
Benefits of DWN is faster response to customer needs.
Multiple Choice Multiple Answer Question Types of Poka-Yoke are :Correct Answer Prevention type Poka-Yoke , Detection type Poka-Yoke Your Answer True/False Question Prevention type Poka-Yoke , Detection type Poka-Yoke

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LIST OF ATTEMPTED QUESTIONS AND ANSWERS Select The Blank Question Cp for six sigma process is ________ Correct

Answer 2 Your Answer True/False Question 2

Correct Answer Cleaning yourself your equipments Seiri

Your Answer shitsuke Seiton

Cleaning yourself your equipments Seiketsu

Select The Blank Question ________ is the critical element of TQM.

Correct Answer Focus on customer Your Answer Focus on customer

Voluntary participants of everyone

Multiple Choice Single Answer Question POP is :-

TQM improves the quality by improving processes.

Correct Answer True Your Answer True/False Question True

Any withdrawal without C-kanban is not permitted.

Correct Answer True Your Answer True

Match The Following Question LCLnp UCLp LCLp UCLnp

Correct Answer n p - 3 ( sq.root( n p( 1- p )))

Your Answer n p - 3 ( sq.root( n p( 1- p )))

p + 3 ( sq.root( p ( 1 - p ) / p + 3 ( sq.root( p ( 1 - p ) / n )) n )) p - 3 ( sq.root( p ( 1- p ) / n)) p - 3 ( sq.root( p ( 1- p ) / n))

Correct Answer Your Answer

True/False Question Correct Answer Your Answer

Inadequate maintenance of machine leads to muda of defects True False

Inspection is poor method of assuring 100% quality. True False

True/False Question Correct Answer

A radar chart is combination of a circle & line graph True

Question Correct Answer Your Answer

U-Line layout is better than straight lime layout. True True

True/False Question Correct Answer Your Answer

By TPM, consumption of electrical energy can be reduced. True True

True/False Question Correct Answer Your Answer

Flow chart helps to stop an old process. False True

Select The Blank

Question Correct Answer Your Answer

Select The Blank Question 5 S audit result is discussed in ________ meeting.

Correct Answer Your Answer

Monthly Shift beginning

True/False Question Correct Answer Your Answer

Control chart is also called as run-chart. True True

True/False Question Correct Answer Your Answer

TQM improves the quality by improving processes.

Co rrect Answer Your Answer

Match The Following Question

True/False Question Correct Answer Your Answer

True/False Question Correct Answer Your Answer

Processing cost of a product is mainly decided by conversion process. True True

Multiple Choice Multiple Answer Question Process can be made capable by :-

Correct Answer Your Answer

Correct Answer Your Answer 3rd assignment

Continual Improvement Continual Improvement

Multiple Choice Single Answer Question The facilitator should be normally :-

Correct Answer Your Answer

Senior officer /Shop incharge Senior officer /Shop incharge

Pie chart is also called as angular diagram. True True

Multiple Choice Multiple Answer

Question Correct Answer

Kaizen is ________ supported process. Management Management

________ is most difficult 'S' to implement & achieve. Shitsuke Shitsuke

True/False Question Correct Answer Your Answer

Two to three per year

True/False Question Correct Answer Your Answer

Multiple Choice Multiple Answer Question Benefits of planned maintenance are :-

Correct Answer Your Answer

Techniques for Operations Efficiency assgn :04: Sameer

Correct Answer Turnover employee Sales of the months