Customer Service Roles Job Application Form

Personal Details
Surname: Address: Contact telephone number: E-mail address: Forenames:

Part One
1. Please rate your preferred roles in order of priority (1 being being the highest and 4 being the
lowest):

[ [ [ [

2 ] Catering Assistant (including Barista / Bar Work / Staff Restaurant) 4 ] Tours & Information Officer 1 ] Usher 3 ] Stores Person [ x ]

Please tick here if you are happy to be considered for any available Customer Service roles:

2. Our Customer Service roles require you to be flexible, working varying shift patterns. The minimum
shift is 3.5 hours, and you must be able to work most evenings and weekends. The Theatre is open from 9am to 11pm (with some additional late night events), and you should bear this in mind when detailing your availability. We may occasionally ask you to change the hours and days you work to meet our business needs. How many hours would you ideally like to work each week? ........16 24............................................... Please tell us about any commitments you have that will affect your availability (i.e. study, other work): /.. . . Please tell us about your availability using the 24 hour clock (e.g. 5:30pm should be written as 17:30): Monday Earliest start time Latest finish time 9:00 23:00 Tuesday 9:00 23:00 Wednesda y 9:00 23:00 Thursda y 9:00 23:00 Friday 9:00 23:00 Saturda y 9:00 23:00 Sunday 9:00 23:00

3. Please tell us about your three most recent jobs: Job title Caf Barista The Imperial War Employers name Pavilion Cafe Date from/to 06/10 08/11 04/08 Salary 5.95 p/h Reason for leaving

7 p/h

Moving out of
1

Museum Retail and Admissions Assistant

Museum

09/08

London to go to university.

Assistant Faculty Administrator

London South Bank University

06/09 08/09

10 p/h

Only a temporary summer position

4. Please indicate your work experience, adding details for relevant areas not listed:
Type of work Customer Service (telephone or customer facing) Cash Handling / Working a Till Catering Assistant Barista Bar Work Waiter / Restaurant Service Tour Guide Usher / Front of House Box Office Retail Warehouse / Goods Receiving Other (please specify): Other (please specify): Yes/No Yes Yes Yes Yes Yes Yes No No No Yes No Year from/to 2008 - 2011 2008 - 2011 2010 - 2011 2010 - 2011 2010 - 2011 2010 - 2011 2008 - 2011 Full/part time Part time Part time Part time Part time Part time -

5. Are you currently legally eligible to work in the UK?

If you indicated no, do you require a Certificate of Sponsorship?

x Yes

Yes

No No

You will need to provide one of the following forms of identification at interview, including Visa or Worker Registration Certificate where applicable. Please indicate what you will bring:

Passport

Birth Certificate

Identity Card

6. If you are shortlisted, you will be required to attend an assessment day on Wednesday 12 October.
If you are successful, you will be required to attend an induction day on Friday 14 October. These dates cannot be rescheduled. Please tick here to acknowledge that you are available on the above dates:

[ x ]

Part Two (continue on another sheet if necessary)

1) What skills and qualities do you have to enable you to deliver consistently excellent customer service at the NT? When answering this question you should consider the skills and behaviours listed in the person specification, and try to give examples of how you have demonstrated these in previous jobs. Please be as specific as possible, as we will assess your application solely on the information you provide. 1. As a regular visitor I have a real enthusiasm for the National Theatre and a good knowledge of the theatres facilities and products. I would bring this enthusiasm and knowledge to the role, allowing me to promote the shows and products to the best of my ability. I have previous experience working as a retail and admissions assistant at The Imperial War Museum. When both working on the shop floor, and at the admissions desk of the museum (greeting visitors, answering queries and selling guidebooks) an ability to remain calm and friendly in very busy situations was essential. This skill has also been demonstrated in my last job at a very busy caf, where the ability to multitask quickly and work efficiently within a team and on your own initiative was critical. Both of these roles were very customer orientated and so confident communication skills, and the need to be
2

approachable, friendly and informative were very important. I have good financial awareness, having experience of cash handling, and have diverse skills in retail, museum front of house, and caf/bar work. I am always punctual and reliable, have very flexible hours, and have experience in delivering excellent