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House #153/B Street No 10 New Iqbal Park, Lahore Cell: 92-345-4171083 Landline: 92-42-38725796 Date of Birth: 11/05/1985 Gender: Male Nationality: Pakistani Email: inbox_jafferali@hotmail.com
Objective
Seeking entry level position in Marketing, Customer Services or Business Development where I could fully utilize and improve my analytical, Creative and communication skills leading to improved organizational performance .
Education
Lahore School of Economics (2009) Masters of Business Administration. Majors: Finance Minors: Marketing, CGPA 3.33 Lahore School of Economics (2008) Bachelors of Business Administration (Hons). Majors: Finance. Minor Marketing, CGPA 3.54
Experience
Sep 2010- To date Interwood Mobel (Pvt) Ltd Senior Executive Corporate Sales. Lahore
Dealing with walk-in clients and meeting Sales target, making quotations, invoices, generating orders, forwarding customer complaints and conducting follow-up for complaints regarding any error which may occur due to production error or delivery of goods. Coordinating with the factory production and supply chain department regarding availability of Stock. Reporting Showroom Sales, Target achievement, Site and design department performance and showroom Expenses on a monthly basis to the Director Sales.
Jan2010 Sep2010 Ufone Telecom Customer Services Representative. Lahore Handling customer queries on a daily basis, conducting feedback for resolution for customer problems. Communicating companys products and services to the customer and ensuring and promoting customer loyalty towards the company.
June 2008 August 2008 Pepsi Cola International Intern Finance & Marketing Department Lahore Conducted Market Research (Retailer +consumer) for Aqaufinas Bulk size bottle launch at that time. Record keeping of Employees TRFs and updating suppliers aging accounts.
Lahore
Conducted Profitability studies for various projects, Assisted in project Budgeting and Planning. Calculated taxes on bills of entries and managed employees payroll records
Trainings
Received training on Customer Services Excellence Titled" Creating Moments of Magic" Conducted by Amer Siddique (President and CEO Golden Blue Group)
Additional Skills
Fluent in communicating in English and Urdu Adept at using Microsoft Office, SPSS and MINITAB
Interests
Sports, Music, Photography and Traveling.