A SURVEY ON RENEWAL & RETENTION PROCESS OF NON LIFE INSURANCE POLICIES OF BAJAJ ALLIANZ

Name of Respondent : Occupation Gender Age : : :

Customer Service Survey

Dear Customer, Our goal is to provide our customers with the best service possible. Please take a few minutes to complete the following customer service questionnaire. Your comments will enable us to see how we're doing overall and find out how we can improve. 1. Which type of insurance policy you have with us? Vechicle Insurance Roads Insurance Homes/Buildings Insurance Goods Insurance Other if any Specified: 2. From, How many years you are maintaining your policy with us? This year only From last 2-3 years From last 4-5years From 5 years and above 3. Did you make any policy before, with any another Insurance Companies? Yes No

If YES with which Company . 4. What is your Policy time period? 1 year 2 years 3-5 years Above 5 year 5. What is your type of policy premium? Quarterly Once Half yearly Once Yearly Once Others : 6. Do you satisfied with our different types of policies? Yes No Cant Say

7. How are, our methods of premiums? Excellent & Easy Installments to pay Good & Comfortable to pay Average & Niether dificult are nor easy to pay Poor & Difficult to pay 8. Did you claim any policy with us till now? Yes No

If YES Give Your rating on Claim Settlement Services..

1 to 7 (7=very good, 1= very poor) 7 6 5 4 3 2 1 I---------I---------I----------I---------I---------I---------I

9. How do you feel with our various kind of policies and services? I feel happy Good Average Satisfactory Poor 10. Do you think to Renewal your policy again? Yes No Cant Say

11. If above answer is yes, which factors are affecting more to renewal you policy with us again? Select the options which are applicable. Method of Premium Type of Policy Claim Settlements Assurance/Trust All of the above Others: 12. If you want to retain your policy what are the main reasons? Select the options which are applicable. Method of Premium Type of Policy Claim Settlements Assurance/Trust All of the above Others: 13.This question is applicable for who want to retain the policy? What you want from with us to cancel the retain of policy? ..... .

14. If you dont want to renewal policy with us, what is your future plan? I will take a same policy in another company I am not interesting to do any policy in future Cant Say 15. Do you think any Insurance companies providing better than our policies and services? Yes No Cant say

If YES with which Company . 16. How is the Attitude of Agents? Friendly Respectively Good Satisfactory Poor 17. Did Our Agents or Staff approach you within the time on any information or services related to the policy? Yes No

Little bit Late

responding

Too Late

Not at all

18. Is our Agents and Staff are reminding you, after you bought the any policy about the different types of services which are offering by us? Yes No Cant Say

19. Is our agents and staff are to be helpful or knowledgeable to explain about policies & details of services? Yes No Cant Say

20. Which type of services do you expect from us in future? Better Service Low premium policies Fast Claim Settlements Others: Open-Ended Questions What did you like best about our customer 21 service? 22 23 How could we improve our customer service? Is there a agent or staff person you would like to commend? Name: Reason:

24. Based on your overall experience would you make policies again and also would you recommended to your friends and relatives? Yes 25. Give your overall rating? I feel happy Good Average Satisfactory Poor No Cant Say

Give your Suggestions: . .. ..

Thank you for providing your valuable time.