ACHIEVING COMPETENCE IN PRACTICE CAREER PROFESSIONALISM AND INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS

WHAT IS PERSONAL DEVELOPMENT? PERSONALITY Many factors make a person unique in his or her own way. One of this is personality. We can define personality as the distinctive and characteristic pattern of thought, emotion, and behavior that define an individuals personal style of interacting with the physical and social environment.
Personality plays an important part in the identification and choice of specific career. The first step to career choice and planning understands oneself. According to Holland (1985), a person may posses the following personality types: Realistic technician/engineer Investigate scientist/chemist Artistic musician/sculptor Social teacher/social worker Enterprising salesperson/lawyer Conventional accountant/banker Realistic and Investigative types lack interpersonal skills and have difficulty with emotional expression of feelings. The artistic and social types are emotional in the expression of feelings and may dislike highly ordered and repetitive activities. The personality type one has is linked to specific work environments. ASPECTS OF AN INDIVIDUALS PERSONALITY 1. MENTAL ASPECT refers to his intellectual capacity. 2. EMOTIONAL ASPECT a persons emotional make up is shown in his likes and dislikes. 3. SOCIAL ASPECT how well a person conducts himself with other people and how well he observes the rules of etiquette that govern society. 4. PHYSICAL ASPECT heredity and environment determine the entire physiological system of an individual. Posture, body build and size, compression and facial expressions, as well as the appropriateness and condition of clothes, comprise the physical appearance of a person. It has a lot to do with personality. 5. MORAL ASPECT this aspect personality has to do with a persons awareness of the differences between what is wrong or right. 6. SPIRITUAL ASPECT is the consciousness of the higher values in life. DEVELOPMENT a continuous change for improvement in all aspects of the person: motor, social, emotional, intellectual, and moral. INTERPERSONAL RELATIONSHIP (outer self) Personal and social relationship of a person with others which develops systems of shared expectations. INTRAPERSONAL DYNAMICS (inner self) dealing with ones inner self, like emotions VISION Philosophy of life. PLANNING ONES CAREER The exploration of ones interest and aptitudes lead one to formulate career and educational decisions. It is important for one to focus on personal and social development. Know thyself it means giving more than what is observed or what is public knowledge as ones name. It means really knowing oneself in terms of ones strengths and limitations. Ones sense of identity is usually defined by individual traits and goals, by personal; achievement and fulfillment, by social responsibilities and relationships. A. Strengths These are qualities, which we consider valuable or helpful in the things that we do. These are usually seen as positive and traits that enable us to achieve what we set out to do.

B. My Interests Ones interests are usually manifested in what one chooses or prefers to do. A person may be interested in a basketball game, in reading a book, or in gardening. Any of these activities may give a person a sense of satisfaction or enjoyment. C. Parents Interests and Expectations The career development of an individual and ones career decision- making skills will be enhanced if the family becomes involved in the process. The family has expectations, dreams, aspirations, and hopes for each member, which ultimately influences the persons goals and choices. D. My Values A persons values are his/her personal convictions about what is desirable. Values influences how a person acts and what we expect of others. These also influence our choices and our goals.

ACTIVITY SHEET NO.1 1

PERSONAL DEVELOPMENT
OBJECTIVES: After completing this activity you should be able to: 1. Prepare ones career which includes on personal competencies 2. Design and build an actual career stating strengths, interests and goals. Materials needed: Activity Sheet and pen Procedure/Task: 1. Read Information Sheet No. 1 2. Answer the activity no.1 Ones Career. 3. Let the trainee give honest and freedom of choice to organize a personal career planning. Your own career A. Strengths Come up with five traits, which you consider as your strengths. In what instances have these become helpful? 1. 2. 3. 4. 5. B. My Interests 1. What are some of your interests? List some of them and identify why these or things are interesting to you. 2. What are some activities you are not interested in or prefer not to indulge? 3. What do your interests reveal about you? C. Parents Interests and Expectations 1. What does your father expect of you? How does your mother want you to act? 2. Discuss with your parents or guardians your goals. Find out what their views are. My Values 1. What is important for you? 2. Choose among the list, and rank according to importance to you. _____ making use of my abilities _____ receiving high pay compared to the amount of work I do _____ having a feeling of accomplishment _____ having pleasant working conditions _____ being able to work alone _____ being able to do things for others _____ being somebody _____ receiving praise and recognition 2. Discuss how your values influence your lifestyle

SELF-CHECK NO. 1

PERSONAL DEVELOPMENT
Check your mastery of Personal Development by completing the questions or tasks below: Fill in the blank the missing word. __________ 1. It plays an important part in the identification and choice of specific career. __________ 2. A continuous change for improvement in all aspects of the person. __________ 3. Dealing with ones inner self __________ 4. Dealing with outer self __________ 5. It means giving more what is observed or what is public knowledge as ones name.

DEVELOPING A PROFESSIONAL GROWTH PLAN

A person cannot align his career unless he has aligned his personal life. He knows what he is headed to, what he wants and how to get it. Many people are so focused on their career but their personal life in a mess. Career goals must be aligned to ones personal mission and life goals. If a person has a personal mission of making his life meaningful and memorable, he will align his career towards that direction. He will probably choose a job where he can maximize his service to others. Make decisions that will not only serve his personal interest and always righteous in his actions and decisions As a starting point in your personal and professional growth, make your personal mission-vision statement. This represents your desired ultimate outcome. What your life stands for and the contributions you want to make. As an example: My Personal Mission To maximize my contributions in making this world a better place to live in by reaching out to others with the use of my God given talents and resources. My Ultimate Vision I envision myself coming face to face with my creator, happy to make an account of my contributions in the mission that he entrusted to me. Once you are clear about your life mission-vision, proceed to the planning of your career. The first step towards building a successful career is to plan your career direction. This entails formulation of your career goals and aspirations and the action you need to take to materialize them. To arrive at workable action plan, you must be able to recognize what is important to you, what you want and what is needed to achieve them, then asses your strengths and weaknesses so that you make right choices, one that best suits your personality, talents and inner resources. You Need a Growth Plan to Serve as your Guide A growth plan is like a map that states the direction towards where you decide to grow both in your personal and professional life within a given period of time This growth plan consists of three parts: 1. Inventory of Assets, Liabilities, Opportunities and Threats The assets include ones talents, abilities, skills and competencies as well available resources money, contacts, materials, etc. Liabilities include weaknesses, personal handicaps, and skills deficiency Opportunities are external factors in the environment which facilitate goal attainment. For example: opportunities to work abroad, scholarships made available to students, job opportunities, etc. Threats are those that serve as stumbling blocks to goal attainment. 2. Inventory of Resource Requirements What is needed to realize goals, like personality attributes, required competencies, educational and academic requirement, etc.? 3. Action Plan This consists of specific mission-vision statement, long term goals specific objectives and action plans that will best respond to the mission and the goals. The plan must also describe the mechanics of implementation like when, how it will be done, who will be involved, etc. All these information provide the basis for effective goal setting and action planning. A person must know his strengths, limitations and inner resources so that he can plan ways of using his assets to his best advantage. Improve his weaknesses and overcome threats for goal attainment. He also needs to know what is required to reach certain goals so that he can plan ways to meet them. STEPS IN PERSONAL/CAREER PLANNING 1. Prepare a personal mission statement

This must state what you wish to accomplish for a meaningful career. A meaningful mission statement must not be confined to satisfying personal needs. You will find greater meaning in life when you aim for serving others through the career you have chosen. 2. Formulate long-term goals No success will ever be realized without goals and actions. Actions must be directed towards goals it must be established from well-examined realities and sensible values so that they become realistic, attainable and meaningful. 3. Identify the requirements to attain your goal. Then assess your capacities to meet these requirements. 4. Establish specific, measurable, attainable and relevant objectives in relation to each goal. The goals must also respond to the requirements that have identified in number 3. 5. Prepare action plans After identifying requirements, identify the steps, strategies and actions you will take to satisfy each requirement. This is your action plan. It must include a timetable for accomplishment- when to start and when it is expected to be finished. 6. Identify needed resources Identify what resources are needed suppliers, materials, money, etc. How much? How many? Where will you get these resources?

ACTIVITY SHEET NO.2 2

DEVELOPING A PROFESSIONAL GROWTH PLAN

OBJECTIVES: After completing this activity you should be able to: 1. Prepare personal and career action plan 2. Develop a professional growth plan Materials Activity Sheet Pen Procedure/Task: 1. Read Information Sheet No. 2 2. Accomplish Activity Sheet No. 2 3. Ask the trainer to evaluate your output My Personal and Career Action Plan 1. State your personal mission statement in the box

My Personal Mission Statement 1. I wish to apply the following goals: Where am I now My immediate goal for this year till next year For the 2nd and 3rd year For the 4th 5th year After 5 years, I wish to accomplish Before I die, I wish to accomplish 1. Identify the requirements for the attainment of your goal. Then mark in the appropriate column your assessment as to the extent you have satisfied said requirement. Requirements Sufficient for me Not sufficient I dont meet this requirement 1. Educational and academic requirements- degree, grades, academic standing etc. 2. Required personality and skills 3. Required personality traits 4. Contacts needed 5. Required work experience 6. Other requirements height, age etc. 1. Formulate specific objectives to realize your goals. Go back to your goals in No. 2 which is opposite each goal, state your specific objectives. Try to address the requirements you need to achieve your goal. Address also the perceived threats and opportunities. How do you overcome the threat of stiff competition, make use of opportunities abroad etc. GOALS My specific short term objectives My immediate goal for this year For the 2nd and 3rd year For the 4th 5th year After 5 years, I wish to accomplish Before I die, I wish to accomplish

5. Establish Specific Action Plans Specific Action I will take to achieve my goals and objectives as stated in step no. 4 including the steps I will take to meet the requirements and to overcome the threats to my goals. Examples: Learn/develop my skills in communication by: 1. enrolling in speech lessons 2. Overcome my personality handicaps and develop my self: 1. 2. Scout for opportunities like scholarships, funding assistance, etc. from __________ ACTION PLANS TIMETABLE

SELF-CHECK NO. 2 DEVELOPING A PROFESSIONAL GROWTH PLAN Check you mastery of Professional Growth Plan by completing questions/task below: Enumerate the types of growth plan. Give examples.

ORGANIZATIONAL GOALS Learning to commit oneself to goals and career Making a public commitment to something makes people more hesitant to make changes. When one has showed his/her commitment to something, especially if this done publicly, the person will ultimately tend to carry out. Very often, after setting our own goals, we may have the tendency to set this aside or even forget them. Thus it is important that one does not only identify or set goals but makes it public in order to elicit greater chance of attainment. The Organizational Climate This is one factor that must be considered to satisfied people to work. There are two Aspects of Organizational Climate 1. Organizational Character This consists of the structure, strategy, purposes, and goals, and internal social system. 2. Management practices which goal setting consists of goal setting, task management feedback, and people relationships. Five Characteristics of a Good Organizational Climate 1. Clarity is the individuals sense of understanding or organizational goals and policies and of being clear about the job, the feelings that things are organized and running smoothly. 2. Recognition is the feeling that the people are rewarded and recognized for doing good work as constructed of the criticism for poor performance is more likely to be received than recognition to good performance. 1. Commitment is defined as the feeling of continuing support to good achievement related to acceptance and realism of goals. 2. Responsibility is the feeling of personal accountability for work comma, a sense of individual initiative. 3. Teamwork is the feeling of belonging to an organization characterized by cohesion, mutual warmth and support, trust and pride. Two Key Factors that Determine How Employee Will Perform the Job 1. His Motivation These factors hold the answer to why an employee behaves the way he does and why one is more productive than another under similar circumstances. 2. His Ability An individuals value system made up of many but interrelated factors affects his perception of a particular task and helps to determine his inclination to perform. The influence of this factor is filtered through the individuals needs co cycled with organizational conditions leads to his motivation to perform at some degree of capacity. The motivation of an individual in addition to being determined by his perceived needs is also affected by organizational conditions positively or negatively impact motivation depends on the organizations existing in the company.

Influences of Meaningful Goals in Organization It is the job of manager to achieve organizational goals. He does this through management systems and the proper utilization of human resources. There is synergistic relationship between interpersonal competence, goals and systems. Successful goal setting is a formal organization requires:

Being able to relate personal goals to organizational goals. Having helpful systems for setting and achieving goals. Being ready to respond favorably to organizational goals.

Effective management systems are those which enable individuals to achieve a personal goals by achieving organizational goals and are managed by the individual rather than managing the individual in the achievement of goals. They also reflect a development philosophy of supervision.

ACTIVITY SHEET NO.3 3 ORGANIZATIONAL GOALS Objectives: After completing this activity you should be able to: 1. Develop commitment to the set of goals. 2. Identify good organizational goals. Materials Activity Sheet Pen Procedure/Task: 1. Read Information Sheet No. 3 2. Answer the Activity Sheet No. 3 3. Be honest in your answer. Complete the following: 1. Explain: The clearer ones career goal, the more motivated one is to achieve it. ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ______________________________________ 1. Identify some of the goals you have set for yourself. How this personal goals relate to organizational goals. ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ______________________________________

SELF CHECK No. 3 ORGANIZATIONAL GOALS Check your mastery of Organizational Goals by completing questions/task below: How to achieve ones career goal? ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________ What are the influences of meaningful goals in organization? ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ______________________________________

PERSONAL HYGIENE AND PRACTICES

Physical Health and Hygiene Hygiene means health and healthful living. Good health means well balances condition of body and mind which enables one to perform all functions normally. The rules of hygiene vary with the requirement of each individual, and each person adapts what is needed from the general rules and formulates a code of rules for personal hygiene. The rules cover all consideration of personal characteristics including but not limited to: 1. Cleanliness daily bath 2. Oral hygiene care of mouth and teeth 3. Diet including weight control 4. Posture walking, standing, sitting 5. Clothing good quality which can be kept fresh and crisp by frequent laundering 6. Relaxation mental and physical exertion, sufficient time for rest. Personal Hygiene Checklist 1. Daily bath and deodorant. 2. Oral hygiene- brushing of teeth and mouthwash 3. Diet weight control 4. Hairstyle 5. Clothes- uniform and shoes should be properly fitted 6. Facial make-up wear appropriate cosmetics 7. Posture 8. Hands must be cleaned and fingernails cut or trimmed short 9. Avoid dangling jewelry 10. Be relaxed Keeping oneself in good health makes one feel optimistic and everyday activities tend to run smoothly. On the contrary, when one is sick, it almost seems that life is not worth living. Poor health handicaps you in all your enterprises, limits your achievements and robs you on the enjoyment of living. Rules of Health 1. Get sufficient exercise. 2. Provide for an adequate amount of sleep.

3. Maintain good habits of eating 4. Cultivate personal neatness. Rules in Taking Food 1. Avoid sweets like candy and pastry. 2. Cultivate a desire for the natural flavors than to choose artificially seasoned foods. PERSONAL NEATNESS OR GOOD GROOMING This means making you become more accepted socially and improves your own self-respect. It stimulates you to your best efforts. Unless personal neatness and cleanliness is given proper attention, friends and associates will tend to accord the person. TIPS FOR GOOD GROOMING For the men: 1. Keep your fingernails short and clean. 2. When cutting your toe nails, do it straight across. 3. Keep your tie and shirt wrinkle-free. 4. Wear a necktie with a long sleeved shirt. 5. Dont wear belt and suspender together. 6. Wear dark suits at night and for formal occasions. 7. Shoes must be polished or washed as needed. For the ladies: 1. Keep your hair neat and tidy. Keep it out of other persons faces. Never brush your hair in public places. 2. Never remove your shoes in public. 3. Fragrance of cologne or perfume should be subtle, never overwhelming and sneeze inducing.

ACTIVITY SHEET No. 4 PERSONAL HYGIENE AND PRACTICES

OBJECTIVES: After completing this activity you should be able to: 1. Identify rules in personal hygiene and practices. Materials Activity Sheet Pen Procedure/Task: 1. Read Information Sheet No. 4 2. Answer the Activity Sheet No. 4 3. The instructor will evaluate your answer. Check the column which most nearly fit your personal assessment opposite each statement. Statements: Strongly Agree Agree Disagree Strongly Disagree

1. I understand better now. 2. I learned how others see me. 3. I identified some of my values. 4. I learned to respect others feelings. 5. I identified the weak aspects of my personality 6. I became determined to improve my weakness 7. I am aware that bodily movements and gestures speak as eloquently as words. 8. I obtained guidelines in achieving personal hygiene. 9. I take time to relax by watching a movie- in a TV or theatre. 10. I do physical exercise or any program for physical fitness.

11. I go to a parlor for haircut, massage, facial or other ways of improving ones beauty or appearance. 12. I take conscious effort weight taking low calorie foods, detoxification, etc. 13. I go for routine medical check up (not necessarily for treatment) 14. I take time for self-improvement 15. I respect myself better now.

SELF CHECK No. 4 PERSONAL HYGIENE AND PRACTICES Check your mastery of Personal Hygiene and Practices by completing questions/task below:

Identify rules in Personal Hygiene.

CODE OF ETHICS Code of Conduct and Ethical Standards for Company Officials and Employees
I. Declaration of Policies - It is the policy of company to promote a high standard of ethics in its service to the public. Company officials and employees shall at discharge their duties with the utmost responsibility, integrity, competence and loyalty and uphold the company interest over personal interest. II. Norms of Conduct a. Commitment company officials and employees shall always uphold the companys interest over and above personal interest. b. Professionalism company officials and employees shall perform and discharge their duties to the highest degree of excellence, intelligence and skill. c. Morals company officials and employees shall remain true to management at all times. They shall at all time refrain from doing acts contrary to law, good morals, good customs, public policy, public orders, public interest and existing company rules, regulations and policies. d. Service company officials and employees shall extend prompt, courteous, adequate and responsible service to their customers, and provide information of their policies and procedures except when confidential in nature in clear and understandable language; they must be selfless in their duties and actions to the community in general. Dignity company officers and employees shall at all times honor God the Almighty, be loyal to the Republic of the Philippines and company. Simplicity company officers and employees and their families shall lead prudent lives appropriate to their position and income. e. Disclosure company officers, Division Heads, Department Heads and employees shall not use or indulge, confidential or classified information officially known to them by reason of their office and make available to the public interest unless with written consent and approval of the President of CEO. III. Penalties any officer or employee, regardless of whether or not he or she holds office or employment in a casual, temporary, hold over, permanent or regular capacity committing any violation of Code of Ethical Standards shall be penalized in accordance with the penalties imposed by over Companys Code of Discipline.

ACTIVITY SHEET NO.5 55

CODE OF ETHICS
OBJECTIVES: After completing this activity you should be able to: 1. Discuss the Code of Ethics. 2. Give the importance of Code of Ethics. Materials: Activity Sheet Pen Procedure/Task: 1. Divide the class into smaller group. 2. The group will discuss the Code of Ethics and answer the guide question below: What is Declaration of Policy? Give the Norms of Conduct. Why do companies give penalties to officials and employees? 3. The instructor will evaluate the group output.

SELF - CHECK NO. 5

CODE OF ETHICS
Check your mastery of Code Ethics by completing question/task below: Give the importance of Code of Ethical Standards for the company officials and employees.

SET AND MEET WORK PRIORITIES ORGANIZATIONAL KEY RESULT AREA (KRA) The organization gives attention to fair employment practices. All employees are appraised on their job performances. Traditional Performance Appraisal Systems Two Techniques 1. Job evaluation 2. Performance Appraisal Some Performance Appraisal System: 1. Ranking the oldest and simplest system of formal, systematic rating is to compare one person with all others for the purpose of placing them in a simple rank order of worth. 2. Person - to person- comparison certain factor, such as leadership, initiative and dependability were analyzed and a scale was designed for each factor. Personnel are compared to key persons, one factor at a time. 3. Grading in the grading system, categories of worth are established in advance and carefully defined. For example, there are three categories of personnel: outstanding, satisfactory and unsatisfactory. The employee will be rated O, S and U. 4. Graphic Scales It is an approach similar to that of the person-to-person system except that the degrees on the factor scales are represented by definition rather than by key people. 5. Checklists the rater does not evaluate employee performance, it is merely reported. The staff personnel department accomplishes the evaluation of the worth of reported behavior. 6. Essay a simple description of employee performance. The rater will compose a narrative explaining this rating. The organization must do the following: 1. set standards of performance 2. identify work activities 3. measure performance 4. evaluate results and causes 5. correct variances The employee must ensure to know the following: 1. the job itself 2. the performance yardstick 3. the performance appraisal 4. the reasons for results 5. how to improve performance

Activity SHEET No. 1

ORGANIZATIONAL KEY RESULT AREA (KRA)

Objective: 1. Identify the Performance Appraisal System in an organization. 2. Give examples of some of the Appraisal System. Materials: Activity Sheet Pen Procedures: 1. Divide the class into smaller group. 2. Read Information Sheet no. 1. 3. The group will discuss the Performance Appraisal System; they will give some examples on its used in the organization. 4. Write the group output and compare this with the other group. 5. The instructor will evaluate and summarized all the group output.

SELF-CHECK No.1 ORGANIZATIONAL KEY RESULT AREA (KRA) Check your mastery of organizational key result area by completing question/task below: 1. Give the importance of performance appraisal system in the organization. 2. Identify some of the performance appraisal system.

WORK VALUES AND ETHICS

PERSONAL AND WORK VALUES HUMAN DIGNITY consciousness of the basic right of all human beings to have respect and to have their basic needs met, so that each person has the opportunity to develop full potential. DIGNITY OF LABOUR respect and appreciation for all forms of work recognizing their contributions to both the individuals self-fulfillment and to societal progress and development. 1. HEALTH AND HARMONY WITH NATURE refer to holistic health, a state of physical, mental, emotional, social and spiritual well -being and the symbiotic relationship between humans and the natural environment entailing the duty to care of their health and protect other forms of life on earth as stewards of the environment. 2. TRUTH AND WISDOM truth and wisdom are the ultimate goals of intellectual development. Love of truth implies the constant search of knowledge. Wisdom is the ability to discern and understand the deepest meanings and values in life and to act accordingly. 3. LOVE AND COMPASSION love is committed to the good of the whole human person. It includes love for one self as well as for others. Love seeks the good of another person without expecting anything in return. Compassion is being sensitive to the needs and suffering of others and actively finding ways to improve their condition. 4. CREATIVITY is the capacity for original thought and expression that brings new ideas and images into a practical and concrete reality in ways that did not previously exist. 5. PEACE AND JUSTICE peace are not merely the absence of violence but the presence of respect, tolerance, trust, mutual understanding, cooperation, justice, and freedom. Justice is a cornerstone of piece which is based on the recognition of the universality of human rights. 6. SUSTAINABLE DEVELOPMENT sustainable development involves striving for environment protection, equitable sharing of social and economic well-being, security and self-sufficiency at the local, national, regional and global levels, and seeking peace with oneself and with others. It is sustainable when it is continuing and independent, ensuring the welfare of present and future generation. 1. NATIONAL UNITY AND GLOBAL SOLIDARITY national unity is the consciousness of common national identity and cultural heritage amidst differences in language, religion, culture, and political beliefs, and the commitment to work together towards a nations development. Global solidarity refers to the cooperation and just relationships between and among nations in the economic, social, and political spheres.

ACTIVITY SHEET NO.2 WORK VALUES AND ETHICS

Objective: 1. Demonstrate personal and work values. Materials: Activity sheet Pen Props PROCEDURES/TASKS: 1. Divide the group into a smaller group. 2. The group will make a role play on personal and work values seen in the company setting. 3. Evaluate the group presentation.

SELF-CHECK NO. 2 WORK VALUES AND ETHICS Check your mastery of work values and ethics by completing question/task below: 1. Enumerate personal and work values and give examples.

COMPANY POLICIES ON THE USE AND MAINTENANCE OF EQUIPMENT To ensure safety and practice economic use companys resources, and adhere guidelines on the maintenance of equipment. 1. Follow all established safety regulations. 2. All required safety outfits for the job must be worn at all times. 3. Always wear uniforms during work hours and be sure to put on the required safety outfits while on work. 4. Do not engage in any form of horseplay, practical jokes; throw things and other activities that are dangerous. 5. Do not enter processing sections or operate equipment not under your charge. Never enter restricted areas you have been authorized to do so. 6. Equipment, tools and spare parts are to be properly arranged, kept clean, orderly, and in their proper locations. 7. Handle carefully all equipment, tools fixtures, spare parts etc. Never transfer or take them out without proper authorization from the supervisor. 8. Never operate any machine or equipment until you have been properly instructed on how to use it safely and properly. 9. Do not use any vehicle unless you have been authorized to do so. 10. Safety equipment and gadgets have been installed for the protection of all employees. Never remove or take off any of these gadgets and fixtures. 11. Handle all inflammable materials with care. 12. Always follow good housekeeping practices and keep all common areas and work areas clean and orderly at all times. MATERIALS HANDLING AND STORAGE General Provisions: 1. Use of mechanical equipment. Where mechanical handling equipment is used, sufficient safe clearance shall be allowed for aisles at loading decks, through doorways and wherever turns or passage must be made. Aisles and passage ways shall be kept clear and in good repair, with no obstruction across that could create a hazard. Permanent aisles and passageways shall be appropriately marked. 2. Secure Storage. Storage of material shall not create a hazard. Bag container, bundle etc. stored in tiers shall be stacked, blocked, interlocked and limited in height so that they are stable and secure against sliding or collapse.

3. Housekeeping. Storage areas shall be kept free from accumulations of materials that constitute hazards from tripping, fire, explosion, or pest harborage vegetation control shall be exercised when necessary. 4. Clearance limits. Clearance signs to warn of clearance limits shall be provided. 5. Rolling Railroad Cars. De rail and /or bumper blocks shall be provided on spur railroad tracks where a rolling car could contact other cars being worked, enter a building, work or traffic areas. 6. Guarding. Covers and /or guardrails shall be provided to protect personnel from the hazards of open pits, tanks etc. PROTECTIVE CLOTHING AND PERSONAL PROTECTIVE EQUIPMENT To provide adequate protection, the protective clothing and equipment selected must always be: 1. Appropriate for the particular hazards 2. Maintained in good condition 3. Properly stored when not in use, to prevent damage or loss 4. Kept clean and sanitary PERSONAL PROTECTIVE EQUIPMENT (PPE) includes all clothing and accessories designed to create a barrier against workplace hazards. Some examples are as follows: Head protection hard hats Eye - safety glasses Face - face shields Ear - ear plugs Body - special suits Hand - gloves Foot - safety shoes Personal protective equipment can be very effective in reducing injuries when the protective equipment is selected based on its intended use, when employees are trained to its use, and when that equipment is properly maintained. The company is required by the law to provide protection for the employees and to ensure that the equipment is worn by the workers.

Workplace Communication
WHAT IS COMMUNICATION? The word communication came from the Latin word communis which means commonness. When people communicate with one another, the establish commonness; they share a commonality. Dictionaries define the process as the giving and receiving of communication signals or messages by talk, writing, gestures and signals. Herman M. Weisman Communication is a process through which two or more human beings share each others thoughts, ideas, feelings, insights, and information and exchange meanings. Hitachi advertisement

Communication is not simply sending messageIt is creating understanding swiftly, clearly and precisely. Herta A Murphy and Herbert W Hildebrandt

Communication is the lifeblood of every organization Charles R. Wright

Communication is the basis of all social existence.

Forms of communication There are many forms of communication according to theories. However, we will only concentrate our studies on the two forms of communication. These are the verbal communication (or written and oral communication) and the non-verbal communication Commonly, when people hear of verbal communication the connotation is that, it is oral. Verbal communication is such which engages the use of words whether written or spoken. What then is the difference between oral and written communication. Written communication is such communication done through writing. Letters and correspondence , written news and articles from magazines, newspapers and the likes, books and other reading materials, literary pieces such as essays, short stories and the likes, song and poetries, billboard materials, bulletins and any other written forms comprise this kind. On the other hand, oral communication uses spoken words. Thus, speeches-whether formal or informal, discourses like debate, argumentation and open forum, dialogues and monologues, poetry readings, drama presentation, singing or just common talks, all of these fall under the category of oral communication. One form of communication, which is not often mentioned but is commonly used, is the third category. It falls under the non-\verbal communication. It is neither written nor uttered but it is such an effective means of communication. This is the Sign communication or the Sign Language. It uses the aids of the hands, the fingers, the eyes, and other body mechanism as in the form of gestures. Sometime, it simply aids the oral communication in getting the idea across but in some cases, it is the only means of having an understanding with each other.

Sign communication can be of two forms the overt and covert. When we talk of overt signs, we pertain to the signs, symbols or signals which are visible and easily read. These are also referred to as the macro symbols. On the other hand, covert signs are such signs, symbols and signal which are not easily seen. These are otherwise known as the micro symbols.

ACTIVITY No. 1

WHAT IS COMMUNICATION? Objectives: At the end of this activity the learner should be able to: 1. List the forms of communication Materials: Information sheet no. 1 Activity Sheet Procedure/Task: 1. Read information sheet No. 1 What is communication? 2. Follow the instruction indicated What is communication? Instruction: Complete the activities that follow below. If possible discuss your responses with others and record your answers. There is also information sheets provided for you to consult if necessary after you have completed each activity. Activity 1: What is communication? Circle the items in the list below that you think are examples of communication: Talking Listening Holding hands Giving the thumbs up Body language Sending a fax Showing photo Using the telephone

If you circled all of them you are right. Communication is any verbal or non-verbal behavior which gives people an opportunity to send their thoughts and feelings, and to have these thoughts and feelings received by someone else. Now list the form of communication you can think of: ________________________________________________________________________________ ________________________________________________________________________________ _________________ If necessary read information Sheet 1: What is communication?

SELF- CHECK No. 1 Check your mastery in understanding the meaning of communication and its forms: Here are some of the signs which Mr. Wright saw in the workshop:

Divide your selves into 5 groups and choose 3 signs to be interpreted In order to communicate well, it is helpful to understand how communication takes place.

THE COMMUNICATION MODEL The illustration to the right shows the flow of communication:

Sender (encoder) Message Channel Receiver Feedback Receiver Communication involves:

A sender who has a message or idea which they wish to send (source, transmitter, speaker, encoder) A message which is sent between the sender and the receiver (idea, thought, topic) A channel and medium (face to face, telephone, letter, form) by which the message is sent (medium) a receiver who receives and understands the message (listener, decoder) feedback passed from the receiver to the sender showing that the message has been received and understood (reaction (non-verbal)

ACTIVITY SHEET No. 2 The Communication Model: Objectives: At the end of the activity the leaner should be able to: 1 Illustrate the flow of communication Materials: Information sheet Activity sheet Procedure/Task 1. Read information sheet no. 2 The Communication Model 2. Follow instruction carefully A. See if you can draw a flow diagram that represents the process of Communication. Compare your answers with the others if necessary B. If you were planning to take a one-month vacation leave, how will you inform the management about it? Draw a diagram of upward communication illustrating the follow of the message in your organization.

SELF- CHECK No. 2 To check your mastery in the Communication Process answers the 5 items below: ___________________1. This refers to the person who receives and understands the message. ___________________2. He has a message or idea which he wishes to send. ___________________3. This refers to the face to face, telephone, letter or form by which the message is sent. ___________________4. It is sent by the sender and the receiver. ___________________5. It refers to the response from the receiver to the sender showing that the message has been received and understood

ORGANIZATION COMMUNICATION In a workplace situation, a worker interacts with people occupying different position that is from janitor to manager. Likewise, communication is the best, to give receive and have a feedback on the ideas being communicated. As part of the organization, it is very important to be aware on how a message flows in a company. In this case, organizational communication would be applied to observe proper communication in the workplace. It may be oral or written depending on the content of the message. There are four types of organizational communication: 1. Downward communication which is the top-to-bottom communication from the management not only clears job directions and safety rules but also facts about organizational goals, products and view-points on important controversial issues. The following media tools of internal communication can be used to carry information down to its intended receiver: 1) memo 2) letters 3) orientation manuals 4) pay envelope inserts 5) annual report 6) public address system 7) human channels, like supervisor or foreman. 2. Upward communication gives management with feed back needed for proper planning, decisionmaking and controlling. On the part of the employees communication up to management maybe a form of release from emotional tensions and pressures, a means to offer valuable ideas to management or simply to show whether directions or policies are understood and acceptable to the employees. Tools that can be used in upward communication are: memos, suggestion systems (in a form of box or face to face, and guidance counselor as human channel. 3. Horizontal or lateral communication takes place between sections, divisions, or departments of the same level. Keep employees aware of activities in a related department, like for example one supervisor with another, one worker with another and so forth. The tools used in horizontal or lateral are: meetings and conferences; seminars and workshops; telephones and intercoms; social and other similar activities.

4. Diagonal or Grapevine communication takes place from one level to another level without passing through traditional channels.

EFFECTIVE COMMUNICATION
EFFECTIVE COMMUNICATION Any workplace where people are able to communicate clearly tend to be a more efficient working environment. Effective communication leads to:

Clear instructions so people know exactly what they are expected to do and do it properly; People feeling involved because they are well informed; Higher morale and job satisfaction People working better as a team Time and effort saved as people are clear on what to do.

SOME PRINCIPLES OF EFFECTIVE COMMUNICATION To communicate with people effectively you need to:

Make sure it is not too noisy to hear what is being said. Sit or stand so that you directly face the person whom you are talking or listening too; Maintain eye contact; Use polite opening and closing greetings Speak clearly in an open and neutral tone Be straight forward and to the point Keep the message simple Be patient Show interest Used words that the people you are speaking to can understand Listen carefully to the conversation so that you get the right message.

View a sample of an effective speaker. How do we go about making our listening more effective? Here are some suggestions:

Listen not for the words alone but for meanings Avoid unconscious projection Suspend as much as possible your own prejudgments Control you emotional responses to language Focus on the message

Focus on the structure of the message Be conscious of your own meta-communication Do not interrupt

In the workplace, effective listening helps you to:

Understand instruction clearly Learn from others Convey clear message Promote good listening in others (if you are prepared to listen to others, they will be prepared to listen to you) Offer ideas and take part in discussion Co-operate with others and work well in a team Understand the ideas and suggestions of others Respond in an appropriate manner

The difference between listening and hearing: People are not often aware that there is a difference between hearing and listening. It is commonly assumed that because people can hear they can also listen. Unless people have a physical disability they are able to hear. At any one something which just happens. Processing sound: Listening requires effort and attention. If someone is explaining to you how to complete a task and you are distracted you may hear what is said but you may not have listened. In order to listen, you need to focus on the person, try to understand what is said; check if you have understood and ask question it actually takes effort. A great many things can interfere with effective listening. They include: Noise - It is very hard to listen in a noisy environment. Temperature - If you are feeling uncomfortably hot it is hard to concentrate to listening. Closeness - when a speaker is too close to you, your mind may be on the invasion of your space rather than what is being said. Furniture - the way in which furniture is arranged in a room may block good listening for example; if you cannot see a speaker it is much harder to pay attention.

Time - when people are tried or in a hurry they are less able to fully concentrate fully on what is being said. Impatience - if you are feeling impatient and want to get away to do other thing you mind will not concentrating on the speaker. Distractions - any type of distraction whether it be something going on outside work or personal worries tends to stop you from paying full attention to what a speaker says. Attitude - if you do not like the speaker or do not like what they are saying you may quickly tune out. Lack of interest - when you are not interested in a topic it is difficult to pay attention. Thinking you - often people think that they already know what is about already know be said and so they dont bother to listen Proper Note taking for Recording Information/Instructions: Effective note-taking is important to record information/instructions based on what we read and heard. Systematic note-taking means, reading through a passage or listening to a discussion and determining its subject and then writing them down. They should be brief and easy to remember. The following tips will help you in taking notes from your sources: 1. Dont write too many words. 2. Be sure that you have enough facts and details. 3. Dont get off the track. That is, stick to the topic When you take notes from listening to your degree of success can only be to the extent that you listened well and understood what you heard.

ACTIVITY SHEET No. 3 EFFECTIVE COMMUNICATION Objectives: At the end of this activity the learner should be able to: 1. explain the importance of Effective Communication in workplace. Materials: Information sheet No. 3 Activity Sheet no. 3 Procedure/Tasks: 1. Read information No. 3 Effective Communication 2. Follow instruction indicated. Activity A: (Speaking) Practice effective communication by performing what is asked in the following situations: 1. Lets say you are in a party and you dont know anyone present. The person whom you know was an acquaintance from the past whom you havent had contacted for quite a time. Naturally, you are very apprehensive because they might not know you anymore. But you need to circulate because you are expected by your employer to bring good results. What would you do? 2. Pretend that you a supervisor of the department. Disseminate the information of the seminar/conference attended. 3. You are one of the participants of the recent conference. After the conference you are assigned to disseminate the information that you have heard. 4. Describe a tool/device/equipment used in your course 5. Prove that your chosen course play an important role in your life. Activity B: (Listening) Write down which you think is the most interesting topic that was shared by your classmates.

SELF- CHECK No. 3

1. What are the practices observe to attain Effective Communication? 2. List down the ways to become an effective listener.

CAUSES AND EFFECTS OF INEFFECTIVE COMMUNICATION Communication needs to be clear and effective in order to achieve its aim. When it is not, all kinds of problem can result. There are many obstacles along the way that result to ineffective communication. These are the following: Barriers to good communication Barriers to good communication can make things difficult and cause misunderstanding. Good communication is affected when the sender and the receiver do not understand the message in the same way. Good communication can be affected by:

Non-verbal communication which sends the opposite message to what is being said. Remember that what we see is different to what we hear; the non-verbal communication always delivers the strongest message. For example; if you tell your supervisor that you are happy to work late and then spend the whole time looking at you watch, he or she believes the nonverbal message which is saying that you are not happy at all. Poor listening. Use of slang and jargon. People who work in a particular area often talk to each other in technical jargon or slang they have developed for their own use. This is fine for all who speak the language, but it makes it very hard to newcomers. Ambiguity. This refers to the fact that some message have more than one meaning. Unless the message means the same thing to both the sender and receiver, confusion can arise. It is important to be specific and exact if you are the sender and to use feedback and questions to check the message if you are the receiver. People who think that they know everything and dont listen. They neither give nor ask for feedback and then complain that others send confusing message. Making assumption about what people do or dont know. It is important to clear about what information people already have. To do this, we should put ourselves in place of the receiver and ask ourselves what they need to know in order to understand our message. We then need to be clear about how we send our message and what to include in it. Poor expression. These means speech or writing that is not clear, thoughts and feeling which are presented in illogical order or incorrect spelling punctuation and grammar. If people working together are not able to communicate well. It can lead to confusion, unhappiness, frustration and annoyance. It can also mean that the organizations goal will not be met.

Poor communication may lead to:

Time being lost because work needs to be redone Accidents Poor quality service and/or product Wastage Frustration

Mistake being made because instructions are not clear Teams not working well.

ACTIVITY SHEET No. 4 CAUSES AND EFFECTS OF INEFFECTIVE COMMUNICATION Objectives: At the end of the activity the leaner should be able to: 1. explain the consequences/results of ineffective communication. Materials: Information sheet Activity sheet No. 4 Procedure/Task 1. Read Information Sheet No. 4: Ineffective Communication 2. Follow the instruction indicated. Activity 4: Group yourselves into five and present a workplace situation where ineffective communication may take place Do not forget to refer to the information sheet about barriers of communication.

SELF- CHECK No. 4 Check your mastery of observing poor communication in the workplace by completing the questions/tasks below: A. Consider a situation in which you experience poor communication, that is, where the thoughts and feelings sent by one person were not received in the way they were meant. For example, you arranged to meet your friend at Robinsons to watch a movie. You were waiting at the Jollibee where you normally meet and they were waiting at the theater. This shows that communication had broken down. What happened? How did you feel? ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________ B. List some of the things that can cause poor communication. 1._______________________________________________________2.______________________ _________________________________3._____________________________________________ __________

REASON FOR COMMUNICATION IN THE WORKPLACE In the work environment you need to communicate with: People who belong to your organization People who belong outside your organization and wish to do business with you You communicate with people at work for several reasons, for example to: Take part in friendly conversation To assist customers To receive or pass on information or instruction Discuss problem Ask for information Get help It is important that you communicate with people inside and outside your organization in a professional and efficient manner. People do not work in isolation. No matter what your job is good communication is vital.

ACTIVITY SHEET No.5 REASONS FOR COMMUNICATION IN THE WORKPLACE Objectives: At the end of this activity the learner should be able to: 1. act out some reasons for communication in the workplace Materials: Information sheet 5 Activity sheet 5 Procedure/Task 1. Read information sheet no. 6 Reasons for Communication in Workplace 2. Follow the instructions indicated Now design a communication between you and a fellow worker as described below and carry it out. After you have done this reflect on how successful it was. Activity No. 5 Choose a partner among your classmate: a. share with him/her the things you like and dislike. (your partner will also share the same with you) b. record others information, asking whatever questions you will feel are necessary and appropriate to obtain a clear picture. c. Organize the gathered information NOTE: You will be graded by your instructor on how well you expressed yourself. SELF- CHECK No. 5 After having acted the above activities, think about all the ways you communicate with others in the workplace. ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ____________________________________________________ You can consult Information Sheet no. 7 Reasons for communication in the Workplace

How to Maintain Professional Growth and Development

MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

INFORMATION SHEET No. 1 QUALIFICATION STANDARDS It is common in business to have employee whose performances are not satisfactory and who are sometimes an actual problem to management. In getting the right man for the job there must be a better system in selecting the best man for the job. TECHNIQUES FOR SELECTION The first requirement of the selection process is knowledge of 1. the exact nature of the work in the vacant positions 2. its duties and responsibilities 3. the requirements of the job, such as mental effort, skill and physical demands A JOB DESCRIPTION tells what is done on the job, how it is done, why it is done, and the skills involved in doing it. JOB SPECIFICATIONS to determine the right kind of man needed for the job it is necessary to know the specific qualifications of the man who is to do it, the amount and type of experience needed to perform the job, special training on the job and on jobs related to it, special abilities and aptitudes, age, physical qualifications and other requirements. JOB ANALYSIS the study of each job operation involved in a certain job. It includes information about the essential abilities, experience, and training to do the job. TRAINING this involves observing others who are skilled in the performance to be learned and /for following instructions.

PHILOSOPHY OF TRAINING 1. Capacity for human growth everyone in an organization should dedicate himself towards constant personal growth and development in order to make the company grow and develop. 1. Unique value of each human person each one is a person in his own right, different from all others. Each one must be developed and trained. 2. Training and development is established on the belief in the possibility of an ideal union between the organizational objectives and the employees interest. MANPOWER DEVELOPMENT OBJECTIVES OF AN ORGANIZATION 1. To attract and retain competent members. 2. To motivate members to strive to increase their contribution to the organization. 3. To achieve maximum value from their work in return for training and development cost incurred. EMPLOYEES EXPECTATION 1. Equitable manpower development treatment. 2. Opportunities for deserved advancements, promotions or transfers. 3. Favorable work situations in which maximum contributions can be made. 4. To be kept informed on training matters affecting him. the manpower development program A good manpower development program must provide a planned strategy for a continuing development of the abilities of all employees and officers so that they can continue to maximize their contribution towards the attainment of the companys goal and at the same time achieve their own employment goals. Formal training and development programs should be directed towards the following: 1. Preparation of staff for specific new job assignments. 2. Expanding working skills, functional expertise and management competence. 3. Broadening working perspective, inter-functional understanding and business outlook. Actual training activities, however, must be based on: 1. Well-defined goals and objectives to be achieved. 2. Training needs of staff identified for training and development. Manpower development and training requires the harmonized efforts of the following: 1. Trainee who must have the motivation and capacity to learn and apply his learning. 2. Trainer who must have the expertise and interest to teach. 3. Immediate superior The one who must put his confidence in the trainee and provide him with opportunity to apply his learning.

Activity Sheet No. 1 QUALIFICATION STANDARDS OBJECTIVE: 1. Identify trainings and career opportunities. Materials: Activity Sheet Pen Procedures/Tasks: 1. Read Information Sheet No. 1 2. Analyze the importance of qualification standards including the trainings and career opportunities. 3. Answer the Activity Sheet No.1 4. Ask the instructor to evaluate your answer. Give your own opinion on the effectivity of an individual to work depends on his qualification to the job. ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ______________________________________ Complete this statement: formal training and development programs should be: ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ _____________________________________ Self - check No. 1 QUALIFICATION STANDARDS Check your mastery of Qualification Standards by completing question/task below: A. Identify the following: _____________ 1. This involves observing others who are skilled in the performance to be learned and /or following instructions.

_____________ 2. Tells what is done on the job, how it is done, why it is done, and the skills involved in doing it. _____________ 3. The study of each job operation involved in a certain job. _____________ 4. One who must have the motivation and capacity to learn and apply his learning. _____________ 5. One who must have the expertise and interest to teach. b. What are the Philosophy of Training?

INFORMATION SHEET No. 2 GENDER AND DEVELOPMENT Gender and development (GAD) is about being faithful to the principle that development is for all. Fairness and equity demands that everyone in society, whether male or female, has the right to the some opportunities to achieve a full and satisfying life. Principles for Gender-Fair Society 1. Marginalization both male and female should be given equal pay for work of equal value, economic independence and economic opportunity 2. Subordination equality in the quality participation in decision-making and recognition of capabilities. 3. Multiple burden there should be shared parenting and shared housework. 4. Gender stereotyping liberation from stereotyped images where male is considered superior from female. 5. Violence Against Women women freedom from violence and from harassment. 6. Personal personhood development. THE RIGHTS OF THE WOMEN 1. the right to life, dignity and self-development 2. the right to nationality 3. the right to legal equality 4. the right to quality education 5. the right to equal employment 6. the right to greater political participation 7. the right to adequate social, health, and other support services 8. the right from fear and violence 9. the right to freedom from exploitation and abuse 10. the right to reproduction to include the right to decide the number and spacing of children 11. the right to protection from suffering, heavy losses, repression, and cured treatment during armed conflict and the ravage of war.

ACTIVITY SHEET No. 2

GENDER AND DEVELOPMENT OBJECTIVES: 1. Identify gender equality 2. Analyze the rights of women Materials Activity Sheet Pen Procedure/Task: 1. Read Information Sheet No.2 2. Divide the class into smaller group. 3. Give them 5 10 minutes role play about gender equality. 4. Evaluate the presentation.

SELFCHECK No. 2 GENDER AND DEVELOPMENT Check your mastery of Gender and Development by completing question/task below: Match Column A and Column B. Write the letter on the blank. Column A Column B _____1. development is for all a. Subordination _____2. equal pay for work of equal value b. Marginalization _____3. freedom from harassment c. Gender and Development _____4. shared parenting d. Violence Against Women _____5. quality participation in decision-making e. Multiple Burden Give at least five rights of the women. 1. 2. 3. 4. 5.

INFORMATION SHEET No. 3 PROFESSIONALISM IN THE WORKPLACE PROFESSIONALISM is viewed and perceived as the way of respecting the rights of others. The way to live ones life as long as it is within the confines of good moral conduct befitting ones profession. Clients and customers judge a company not only by quality of its products and services but also by the kind of service personnel who serve them. The Three Dimensions of Professionalism 1. Physical projection This includes:

Proper grooming- clean cut, no body odor, clean fingernails, well pressed uniform etc. Good posture- straight body, no hands on pocket, relaxed Natural smile Eye contact but not sneering look Absence of unpleasant mannerism like scratching hair, biting nails, etc. People with mannerism lose their poise and make an impression that they have no confidence in themselves Pleasant disposition, no display of irritation Appropriate dress and wardrobes- one that fits the occasion and the place Oral hygiene, no bad breath Appropriate make up for women, not one that too heavy

1. Verbal projection This includes:

Being careful with tone, pitch and body language. Tone must be warm and not harsh to the ear Well modulated voice- too loud can be interpreted as aggression, too soft voice projects weakness of character and inhibition Spontaneity in expression, not stammering. This indicates mastery of ideas, making the person sound more credible Speaking with authority- ability to explain and justify ideas, readiness to answer questions. This gives an impression that one knows what he is talking about. Tactfulness- saying the right things on the right time and in the right place Assertiveness in expressing oneself- sensitivity to the feelings of others, always conscious of ones social impact.

1. Behavior and performance This includes:

Adherence to professional/industry standards of service

Compliance to standard operating procedures Assertive behavior Adherence to work ethics and respect to protocol Being discreet with confidential matters Practice social graces- proper table manners, telephone courtesy, appropriate behavior in public, etc.

Professionalism means avoiding bad habits at work like: Yawning Grouping together with other staff for a chat while on duty Using sign language like pointing a finger (instead, approach the person and say what you want) Shouting, giggling, loud conversation and horse playing. Daydreaming, eavesdropping Indulging in customers private conversations Putting hands on pocket and playing with pocket coins Leaning on walls, tables and chairs (for bellboys, security guards, escorts, etc.) Sneering or staring look Frowning look and show of irritation Chewing gum while on duty or while talking to customers Bluffing customers Reading newspapers/magazines while on duty Singing, whistling Use of rude and insulting language Pointing at something at someone with a finger Interrupting customers conversation unless for valid reasons Divulging confidential information to customers. Leaving ones station longer than necessary. Unhygienic Practices To Be Avoided: Smoking in non smoking areas Coughing/sneezing in public without covering the mouth Scratching body parts

 Spitting on walls, floors, sink, grounds, etc. For Food Handlers: Tasting food in view of customers Handling food with bare hands Serving food/cutleries that have fallen on the floor Putting foods in dirty tables Cooling warm/hot food by blowing air out of the mouth Wiping perspiration with wiping cloth used for service Combing hair inside the dining room Using strong perfume WHAT IS A PROFESSIONAL WORKER 1. The professional worker does not require close supervision or direction. He directs himself. He plans his own activities. He works independently. 2. The professional worker does not regard himself as an employee. He regards his supervisor as fellow professional worker. 3. The professional worker does not work by the hour. He expects the overall sum for which he agreed to perform his duties. 4. The professional worker adjusts his working hours to meet the necessities of his duties without regard of thought for overtime work. 5. The professional worker takes full responsibility for the result of his action and efforts. He makes his own decision and acts upon them. 6. The professional worker continuously seeks self improvement. He takes advantage of every opportunity to improve his knowledge and understanding. 7. The professional worker contributes to the skills and knowledge of the profession. He develops new ideas and shares these to fellow workers. 8. The professional worker is loyal to his fellow workers. He never gossips about them nor about those he serves. 9. The professional worker avoids humor and hearsay. He does not credit information received from grapevines. 10. The professional worker adjusts his grievances through proper channels. He discusses them directly and privately with his superiors. He avoids complaining and grumbling with others. 11. The professional worker meets his professional obligation. He fulfills completely all agreements and obligations entered into with fellow workers, whether they are legal or moral obligations. 12. The professional worker is sensitive to the problems of his fellow workers. He always considers the effects of his action on the welfare of others.

13. The professional worker does not advance himself at the expense of others. He aspires for promotion on the basic of preparation and worthy performance. 14. The professional workers chief desire is render service. To improve his profession is his consuming desire. 15. A professional worker is responsive to change when and where change is necessary. He welcomes new developments in his profession as an opportunity and a challenge.

ACTIVITY SHEET No. 3 PROFESSIONALISM IN THE WORKPLACE OBJECTIVE: 1. Identify professionalism in the workplace. Materials: Activity Sheet Pen Procedure/Task: 1. Read Information Sheet No.3 2. Answer the Activity Sheet No. 3 3. Ask the assistance of the instructor to evaluate your answer. Here are some questions you can ask yourself to check how far you are from being a professional: 3 Always 2 Almost Always 1 Rarely 0 Never A. PHYSICAL PROJECTION 1. Do I wear a uniform that is clean and wrinkle free? 2. Do I ensure proper matching of colors in my attire? 3. Is my hair neatly combed, clean and worn in style that is becoming to me? 4. Do I use simple jewelries appropriate to my job? 5. Do I always feel and look clean and tidy? 6. Are my shoes well shined and their heels in good condition? 7. Do I change my stockings and underwear everyday? 8. Are my nails clean, well shaped, with moderate length?

9. Do I make it a habit to wear deodorants, especially when I perspire heavily? 10. Do I wear light cologne during my duty? 11. Do I brush my teeth after meal or refresh my breath with oral antiseptic/mouthwash? 12. Am I free of body odor? 13. Am I free of any bad breath? 14. Do I wear simple and appropriate make-up? (ladies only) 15. Do I retouch my make-up from time to time? (ladies) 16. Do I fix my hair from time to time? 17. Am I relaxed and not rattled by irritating or uncomfortable situations on the job? 18. Do I maintain a good posture while on the job (straight body, not leaning on walls, chairs) 19. Am I free of unpleasant mannerisms? 3 Always 2 Almost Always 1 Rarely 0 Never B. VERBAL PROJECTION 1. Do I speak with a friendly tone and modulated voice? 2. Do I use a simple language in my conversation with people? 3. Do I maintain eye contact while conversing with others? 4. Do I pay full attention when talking to them? 5. Do I express interest in what people say by active listening, nodding head, asking questions, etc.? 6. Am I more of the listener rather than a talker? 7. Do I allow others to finish their statement before I react? 8. Am I cautious of the words I speak to avoid hurting or antagonizing others?

9. Do I know how to keep confidential matters? 10. Do I avoid speaking gossip nor indulging in gossips? 11. Do I generously use magic expressions like please, kindly, may, do you mind, Im sorry, etc.? 12. Can I maintain my composure when talking to unreasonable or irritating person? 13. Am I honest and sincere in my communications and avoid bluffing anyone? 14. Do I avoid unpleasant non-verbal signals like sour face, inattentiveness, sneering or staring look, etc., when dealing with people? C. ETHICS AND SOCIAL GRACES 1. Do I know and practice my table manners? 2. Do I avoid by passing people in the organization? 3. Do I know how to respond when introduced to someone? 4. Do I keep my appointments and come on time? 5. Do I give way to ladies (if man) or to elderly? 6. Do I keep my work area organized and tidy? 7. Do I practice basic courtesies in the use of telephone? 8. Do I respect the privacy of others or their personal space (i.e., not opening their letters, not too close, no eaves dropping, not meddling in their conversation)? 9. Do I have the habit of greeting people I meet like company officers, customers, etc.? 10. Do I avoid gossiping about my boss and my company to other people? 11. Do I refrain from unhygienic practices like spitting in public areas, sneezing without covering my mouth, etc.? SELF CHECK No. 3 PROFESSIONALISM IN THE WORKPLACE Check your mastery of Professionalism in the workplace by completing the question/task below: What is a professional worker? 1. 2. 3. 4. 5.

Information Sheet No. 4 LIST OF PROFESSIONAL LICENSES AND CERTIFICATIONS Licenses and /or certifications:

National Certificates given to the individual who passed all NC level (I-IV) Certificate of Competency given to the individual who passed per NC level. Required to passed test of skills and test of knowledge. Professional Licenses Board examination taken by graduates under the Philippine Regulation Commission.

Sample of Licenses/Certificates COC: Baker Date Encoder Building Wiring Installation Computer Technicians Consumer Electronics Mechanics Lathe Machine Operation Dressmaking Domestic Refrigeration Automotive Service Technician Finishing Carpentry Electric Arc Welder Professional Licenses: Teacher Civil Engineer Nurse Electrical Engineer Doctor Mechanical Engineer Lawyer Chemical Engineer Architect Electronics Communication Engineer Medical Technology Marine Certified Public Accountant

Activity Sheet No. 4 LIST OF PROFESSIONAL LICENSES AND CERTIFICATIONS OBJECTIVE: 1. Classify the different professional licenses and certifications: MATERIALS: Activity Sheet Pen PROCEDURES/TASKS: 1. Divide the class into a smaller group. 2. The group will conduct an interview of people who obtained and renewed their licenses relevant to their career. 1. Let the group formulate their guide questions based on how the individual obtained their licenses and certifications. 2. Report the group output . .

Self - check No. 4 LIST OF PROFESSIONAL LICENSES AND CERTIFICATIONS Check your mastery of Professionalism in the workplace by completing the question/task below: Classify whether the following sample are professional licenses or certificate of competency. Write them on the box below: Teacher Dressmaking Lawyer Consumer Electronics Mechanics Baker Doctor Building Wiring Installation Nurse Marine Computer Technicians Professional License Certificate of Competency RECORD OF COMPETENCE Answer with YES or NO. 1.Trainings and career opportunities are identified and availed based on job requirements. 2. Recognition are sought/received and demonstrated as proof of career advancement. 3. Licenses and /or certifications relevant to job and career are obtained and renewed.

DEDICATION AND INTEGRITY IN WORK

1.Develop the right attitude toward given task; 2.Acquire responsible attitudes toward a given job to foster genuine commitment; 3.Score high in your desire to achieve; 4.Apply effective operation procedures and cost-saving measures to avoid misuse of resources.

ITS A MATTER OF ATTITUDE

DEDICATION AND INTEGRITY IN WORK might best be described as a habit. It is the disposition you exhibit toward your career or occupation. The type of work behavior you exhibit is a composite of your knowledge, skills and attitudes on the trade area you are enrolled in. Its either you continue or discontinue the training; its either you progress or regress. If you drop out of your training you are judged guilty of all or any of the negative attitudes. DEDICATION AND INTEGRITY IN WORK might best be described as a habit. It is the disposition you exhibit toward your career or occupation. The type of work behavior you exhibit is a composite of your knowledge, skills and attitudes on the trade area you are enrolled in. Its either you continue or discontinue the training; its either you progress or regress. If you drop out of your training you are judged guilty of all or any of the negative attitudes. Dont be judge guilty of the following negative attitudes: 1.You arrive late at the training center and depart early. You rarely stay late to finish an assignment 2.You require extra time, attention, and directions. When left on your own, you tend to go wrong over and over again. 3.You ignore legitimate directions from your instructors, because you know that

what youre doing is better than anyone else. 4.You prefer to be alone. You find it difficult to communicate with other people in the training center. You neither ask help nor give it. 5.You constantly criticize and ridicule the instructors, your co-trainees, the job and assignments, the building, the weather. You are never satisfied. Something is always wrong. 6.You rarely smile or tell a joke. Life is far too serious and mixed up for such a mood. 7.You enjoy seeing others make mistakes, especially instructors. Instead of offering assistance, you turn your back and walk away, or worse, publicize the mistake and make sure everyone knows about it.

DEDICATION AND INTEGRITY IN WORK

Dedication and integrity in work play an important role in helping you achieve your training objectives. The moment you cease to work, whether as a trainee or as a member of the workforce; the faculties and skills you possess will gradually deteriorate. You will never attain your personal goal as a worker for as long as you remain idle and uncommitted by choice. The feeling that one can do something well is the source of ones pride over ones work. You derive personal satisfaction and self-fulfillment if you have done your work to the best of your ability.

You should be proud of your work.

You should regard an assigned task as an opportunity to harness your cognitive and manipulative competencies. Taking pride in ones work can be possible if you keep in mind these tips: 1. Exert all effort to master all the intricacies of the trade area or industry in which you are engaged in. 2. Be alert to discover new ways by which you can achieve your work objectives/goals faster. 3. Do not stand sighing, wishing and waiting, but go to work with energy and perseverance. 4. Develop a pleasant attitude in accomplishing things. 5. Aspire for perfection. Bear in mind that your work, no matter how well it is done, may still be improved in terms of beauty in design, quality of finish, durability and practicability. 6. Treat every assignment and difficult task as merely a challenge to what you really know and can do. 7. Be proud of what youve done. It may not seem much to some people, but keep in mind that what you have accomplished adds up to your knowledge, skill and experience.

CREATING A CLIMATE FOR COMMITMENT

Rule No. 1: Seek a sense of accomplishment. Score high in your desire to achieve your work objectives by responding to challenge but achievable goals and by setting a goal for yourself if none is provided. Rule No. 2: Develop plans and strategies to accomplish your work objectives. Implement your objectives by developing a logical series of specific actions and timetable which will keep you moving through the various stages. Successful trainees know where they want to go and where to strike purposely to get there.

Rule No. 3: Listen to feedback. Feedback serves two purposes. First, it lets you know whether or not the course of action you are pursuing is in fact accomplishing the desired result. Second, positive feedback reinforces the motivation to achieve because it provides recognition for accomplishments. Rule No. 4: Accept and even seek out needed help and support from others to accomplish your training and work objectives. Try to analyze the situation, identify who can help, and cultivate healthy relationships.

USE EFFECTIVE OPERATIONAL PROCEDURES / COST-SAVING MEASURES

1.Request only enough supplies and materials for the project. 2.Measure lengths and weights of materials accurately. 3.Always keep unused materials for possible recycling and future use. 4.Clean and oil tools and equipment after every use to prevent rusting. 5.Follow the logical sequence in dismantling and assembling equipment and machinery to prevent breakage. 6.Report any defective or faulty equipment. 7.Plan and study the work procedures carefully before you start to avoid unnecessary expenses.

ENCOURAGING THE PROPENSITY TO INNOVATE AND IMPROVE ONES ABILITIES

After doing this activity you are expected to: 1. Develop the ability to innovate or introduce new ideas . 2. Identify areas where innovations can be introduced. 3. Identify ways on how to improve your abilities.

THE PROPENSITY TO INNOVATE

To innovate means to introduce new ideas or methods. Being creative and original are all what you have to be in order to come up with great innovations Guidelines to help you develop your propensity to innovate: 1. Closely and carefully observe the methods and systems in the training center. Your observations will help you in determining where and when an innovation can be made or introduced. .. Consider these areas for innovations: 1. Methods or executing your project; 2. Substituting materials for those not readily available. 2. After you have made your observations, you can start developing your idea. 3. Make your idea/innovation simple but original. 4. Examine your idea critically. Will the innovation be useful? Will it accomplish training tasks in the least expensive and least time consuming manner? Will it serve a common purpose? 5. After you have examined your idea critically, you are now ready to put it into action. 6. Determine the method of how this idea will be carried out. a) Try and experiment on new and untried methods. b) Modify existing methods. 7. Develop the courage and determination to accomplish what you have started. 8. Anticipate objections and learn to hand these objections properly. 9. Dont be afraid or ashamed of criticisms. Listen more to negative feedback and learn from it. 10. Dont despair if your idea fails the first time around. There is always the second time and the third and so on. Keep on trying.

WAYS OF IMPROVING ONES ABILITIES

Improvement is the very foundation of success. You can not advance or progress unless you improve your personality and your abilities. There are more than a thousand ways of improving your abilities but the following guidelines may be helpful: 1. Be humble. Always consider yourself as a beginner. Remember that there is always some room for improvement. 2. Develop your Positive Mental Attitude (PMA). Always think that you can do almost anything but never assume that you know everything. 3. Be aware of your strong points and develop them to your advantage. On the other hand, be willing to modify your weak points. 4. Be optimistic and never underestimate yourself 5.Build up your self-confidence. 6. Practice openmindedness. 7. Associate with people. One of the best ways to improve your personality is by mingling with people from all walks of life. 8. Never be ashamed to ask those in authority if you wish to know more about something. 9. Widen your knowledge through reading magazines, books, newspapers and other worthy reading materials. 10. Try to always see the lesson in every mistake that you commit. Learning through your mistakes makes you a learned person.

How to Get Along with Peers

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CULTIVATING THE DESIRE TO GET ALONG AND COOPERATE WITH PEERS

You are expected to: 1. Instill camaraderie among yourselves; 2.Enjoy training and get the most out of it; 3.Give your full cooperation and be involved in any teams effort.

HOW TO GET ALONG AND COOPERATE WITH PEERS

Before the start of any training, you should always bear in mind that friendly relations should exist among yourselves and your instructors so as to enjoy the training atmosphere and benefit from it. Cooperate in whatever purposeful undertaking but dont lose identity in character and purpose.

 Be frank but not abrupt or discourteous; Correct politely but do not ridicule mistakes of others; Do not be self-conceited or have too much belief on oneself; Practice pakikisama; Remember, No man is an Island. This means you need other people to achieve your goal.

THE JOY OF HELPING OTHERS

To get the most out of life, you must bring people into your life. You must work with them. Always be ready to lend a helping hand. The happiness and personal satisfaction you will get from helping others is immeasurable. It is something money cant buy. Here are some musts which you should follow: a) Be ready to teach others - continue your opinions and talents to fellow trainees. - share your work/good ideas with others. b) Concern yourself with the welfare of others. - be sensitive to the needs and feelings of others - be concerned with the safety of your fellow trainees.

HOW TO WIN FRIENDS

There are six rules on how to win friends: Rule 1 Be genuinely interested in other people Rule 2 Always manage to smile when you are with other people Rule 3 Remember that to a person, his name is the sweetest and most important sound in any language. Learn to address your fellow trainees by their first names. Rule 4 Be a good listener. Encourage others to talk about themselves. Rule 5 Talk in terms of other trainees interests. Rule 6 Make the other person feel important and do it sincerely.

AN EFFECTIVE WORK TEAM

The success of any undertaking depends upon the attitudes of the people involved in it, how effective they are individually and as a team. An effective work team must possess the following characteristics: a) A work team should be free from emotional tensions. b) Members should be genuinely involved and interested in the teams effort. c) Every member should participate. d) Each one should show no signs of boredom. e) There should be free discussion of issues but stick strictly to subject matter. f) When action is taken and work assignments are made, members should accept their responsibilities. g) No one should be allowed to dominate the group. Leadership should shift from time to time.

ENHANCE ABILITY TO ENJOY AND THRIVE IN WORK

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GAIN CONFIDENCE IN: 1. Setting the right mood for the job; 2.Establishing good relations with others; 3. Identifying productive spare time activities; 4. Engaging in healthful practices in the workplace; 5. Instilling safety consciousness

SETTING THE RIGHT MOOD FOR THE JOB

Setting the right mood for the job is like preparing for a long voyage. Everything has to start out well to give you enough confidence to arrive at your destination. Starting to work without the proper attitude deprives you of that desire which shall propel you to climb in heights. To derive pleasure and satisfaction from work, you must first get interested in doing it.

ESTABLISHING GOOD RELATIONS WITH OTHERS

You should consider the following to relate with a person effectively: 1. His personal background: religion, place where he comes from; his family, his likes and dislikes, his temperament, his strength and weakness 2.His Opinion 3.His Feeling 4.His Belongings It is always best to apply the golden rule.

PRODUCTIVE SPARETIME ACTIVITIES

In training, even spare time or break time could be turned into productive activities. Every moment of it should be utilized for self-improvement. It is said that The Biggest Room in the World is the Room for Self-Improvement. Here are several suggested activities which you may find helpful: 1. During Break time a. Visit the library and read technological books and manuals to enhance your knowledge. Practice reading orally. This will improve your speech. c. Practice speed reading. This will improve your ability to cope with assignments which use the modular approach. d. Engage in pleasant, constructive conversation with your friends. e. Do your homework. The time youll spend in doing it at home could instead be spent on your family. f. Write letters to friends and relatives g. Play games or sports if enough time warrants. However, make sure that you wash up properly before going back to the class h. Paint posters and develop slogans regarding a theme which you want others to merit from. i. Tour the centers complex and discover new interesting things which will spark your innovative potentials. j. Meet new friends from other classes who could help you on job placement referral after graduation. k. Find a cozy place in the center to catch few minutes of rest. It will restore your energy to last you till the end of the days session.

HEALTHFUL PRACTICES IN THE WORKPLACE

The workplace should be a satisfying and interesting place for training a place where the trainee can develop his skills and abilities. Like home, the workplace, needs the cooperation of its household members in maintaining its healthful atmosphere Use your locker properly, never deposit soiled or damp clothes inside to prevent foul smell Make sure your tool room is clean, free from flammable substance or chemicals. Stock materials orderly and safely Grounds/Lawns/Gardens: Never litter scrap paper or plastic wrappers in the ground; Never throw food particles in the lawn so as not to attract flies and other harmful insects.

SAFETY TIPS
The best way to avoid accident is to be safety conscious all the time. In the training center youll find out there are reminders that are written on the board, posters tacked on the walls or hang from the ceiling to remind you of your safety. In order to have a pleasant stay in the training center you must observe the following: 1. Strictly obey the rules and regulations of the shop or the training center as a whole. 2. Be always conscious of your surroundings, paying close attention to the signs or warnings. 3. Never underestimate the voltage of an electric current. Make sure you always keep your distance especially on high voltage connections.

4. Make sure you know where the nearest fire extinguisher is situated in case of emergency and that you know how to use it. 5. Stock all flammable / combustible supplies into proper receptacles. 6. Report immediately accidents that may occur in the training center. 7. Never attempt to operate machinery which you are not familiar with for it might cause accidents. 8. Stop the machine at once when you notice a malfunction. 9. Check the machine thoroughly before using it to avoid accident. 10. Check the voltage requirement before using the machine. Use transformer/regulators if necessary. 11. Wire connections with worn-out insulators should be discarded for this may cause accidents. 12. Pile heavy boxes/crates properly 13. Use suitable protective equipment/wearing apparel such as gloves, goggles, body protectors and shields.

How to work well in a team environment

In todays fast paced world, you will hardly find any profile within an organization that requires you to work individually. When you work in a team, it is important to know that the success of your team translates to your success. It may not be rally easy to work in team, especially when the team comprises of people from different backgrounds. But at the same time it is important to know that working in a team can be rewarding. To work well as a team, there are some things that you must know. The success of a team largely depends on how well each member can communicate with each other. it is important to have all team members involved in the work and hence all the more important for all of you communicate. The underlying principle of team working is to take advantage of each others strengths in achieving the end result. If you cannot listen to a team member or cannot talk to another member, then you are not following the principles of effective team working. Here are some simple tips to help you work well in a team environment: 1. Understand your role in the team. Work within the boundaries of your role. If you happen to be very efficient in your work and always finish your task ahead of others, as other members if they require help from you. By helping others, you are helping the team inch closer to the goal.

2. Respect the schedule that is set for the team and contribute effectively towards meeting the deadline. If for some reason, you are not able to meet the deadline, ask for help. Others will appreciate your openness and be willing to help. This way you will own responsibility for your actions as well as not putting the team in an awkward position of missing the deadline. 3. Treat other team members with respect and support them in whatever way you can. In any team discussions, always be willing to give others a chance to talk and express their opinion. 4. It is always important to remember that you are part of a team and the efforts in achieving the end result are not just yours. Every member of the team has a significant role to play in making the project a success. 5. If you are leader of the team or have to step into the leadership role in the absence of the team leader, ensure that the responsibilities are communicated well to all team members. The results of each member should be such that it can be measured objectively. Also it is important that you are open to listening to the issues faced by team members as well as helping them find solutions. 6. Teaming is a collaborative effort towards achieving a goal. Make every team member feel wanted and motivate them to achieve the results. 7. Avoid any type of gossiping or passing negative remarks about the team members. You must always remember that you require the help of teammates to ensure your success. Maintain a positive outlook always and thrash out any differences by discussing it face to face. Following these simple principles will go a long way fostering a strong bond as well as in working well within a team environment.