Direct to Desktop Communications SnapComms

USERS GUIDE VERSION 1.0

Developed by CEI Corporate Information Services Analyst: Michael Rutter

April 2011

Direct to Desktop Users Guide

Revision History
Draft 1.0 Post-Approval X.X Post Implementation or major change X.X.

Date 4/28/2011

Version (X.X) 1.0

Author Michael Rutter

Reason for Change Initial Draft

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Table of Contents
DIRECT TO DESKTOP COMMUNICATIONS SNAPCOMMS INTRODUCTION
Overview

1 1 4
4

DESKTOP ALERT RSVP \ OUTLOOK CALENDAR INTEGRATION SURVEY EMAG

5 6 9 11

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Introduction
Overview
The Direct to Desktop communications solution utilizes the SnapComms solution for delivering corporate communications directly to the end users desktop in the form of pop-up screens and scrolling ticker communications. While the solution has many different channels for communication, COX Enterprises has selected three (3) specific channels for implementation. These channels are:

Desktop Alert
Communication is conveyed to the desktop with a pop-alert containing a summary of the communication. The user can select to read the alert, which will display a larger dialogue box onscreen, containing the full text of the communication. The communication has the ability to integrate with users Outlook Calendars for scheduling meetings and conferences.

eSurvey
Similar in form to the Desktop Alert, the eSurvey initial communication is in the form of a pop-up window containing a summary and providing the user the options to either take the survey or defer the survey until a later time. If the user opts to read the survey later, the pop-up screen will close and return at predefined intervals until the survey is completed. When the user selects to read the survey, a larger dialogue window appears which contains the survey questionnaire. The user answers the questions, scrolling through the survey if necessary, until all questions are completed. The user completes the survey by clicking on the submit button, which sends the responses to the administrative tool. A final window thanks the user for completing the survey. The user clicks on the close button to close out the survey dialogue screens.

eMag (eMagazine)
The eMagazine communication channel provides a communications tool for getting contributor based information to the end user in the form of an electronic magazine. The end user is alerted to a new publication via a scrolling ticker which appears across the bottom of the desktop screen. Selecting the notification opens the eMagazine for the user to read.

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Desktop Alert
The end user is presented with a popup dialogue which summarizes the content of the Alert. The pop-up provides the user the option to either read the alert now, or read it later. If the user selects read later, the dialogue will close and return after a predefined period of time. This will continue until the alert is read. The user selects READ NOW.

A larger dialogue screen appears, providing more detailed information regarding the alert.

After reading, the user closes the dialogue display by clicking on the small white X in the upper right of the window.

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RSVP \ Outlook Calendar Integration

Outlook calendar for the current user shows two appointments for the 26 th: 1:00pm & 3:00pm

A calendar appointment pop-up appears on the users desktop. The user selects Read Now

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An on-screen dialogue appears, with a scroll bar along the right side for lengthy messages. The message displayed contains all the relevant information regarding the calendar appointment.

Scroll to the bottom and click on Submit. This confirms back to the meeting organizer that the user has accepted the calendar invitation

An additional dialogue box appears which provides the ability for the end user to add the event their Outlook calendar by selecting Click here. The user selects the option Click here *** Note the instruction to the user to select Open in the upcoming pop-up box***

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When the pop-up dialogue appears, the user should select Open to open the Outlook appointment.

An outlook calendar appointment opens. Click Save & Close to add it to the users calendar.

Select Close on the remaining desktop screen

When the user views their calendar, the new entry can be seen.

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SURVEY

The survey tool utilizes the pop-up dialogue delivery channel. To take the survey, click the Read Now option.

A pop-up dialogue appears which presents the user with the survey questions.

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The user should scroll through and answers the survey questions Click Submit when completed.

Select Close on the remaining screen to finish with the survey.

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eMag
When a published eMagazine becomes available, The end user will notice a scrolling ticker across the bottom of their screen. Clicking on the ticker will open the eMag in a browser.

The user can read the articles published in the latest edition. Closing the browser will close the eMag.

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