R&S November11

November 2011 Number 448 4.00 w w w.bar.co.
uk
Olympics Monitor 28 BARs sales leads 44
Matt Purdie
& Sons and
Cadogan Tate
in the Jungle City
Conserving nature
No: 4 4 8 November 2011 w w w .bar.co.uk
This month:
News f rom Wat f ord 06
Indust ry News 07-15
- Workers t o be charged f or going t o t ribunal
- BAR members mobilise on Fair Fuel
- Concerns persist on Driver CPC
- M ot or w ay speed limit set t o rise t o 80 mph
- M inimum w ages changes
- Call f or radical t ax changes
- Compliance cost s spiral
- Self assessment penalt ies
- Real -t ime inf ormat ion t o reduce congest ion
- Transpor t inf rast ruct ure invest ment plea
- Slow grow t h f or UK por t f reight
- Improving shipping relat ions
- Scot t ish spending review disappoint s
- A5 - M1 link road plans advance
- Count dow n t o London LEZ changes
- BVRLA launches online recall syst em
- Slough logist ics development blocked
- Traf c policing f eels t he pinch
- Housing market det eriorat es
- Cycling event get s Brit annia Goodw ins
backing
- Crow n builds M alaysian records
management f acilit y
- Alf a acquires new brand
- Brit annia Lanes sponsors Gorilla event
- Harrow Green st af f drink cof f ee f or cancer
charit y
- G&R Removals moves M andelson
- Brit annia Bennet t s under t akes hist oric
move
- M oust aches of f f or PHS Teacrat e!
BAR News 16-27
- Indust r y grant s
- RBA new s
- BAR par t ners Re:locat e
- Booking open f or Windsor 2012!
- BAR Business Seminars
- Young M over: Road runner Adam Chudley
- Indust r y st at ist ics (Q1 &Q2)
- Annual BAR Golf Challenge
Olympics Monit or 28
BAR Services 30
Commercial Moving Group News 34
Overseas Group News 36
Training News 38
European News 40
People News 50
Compet it ion 53
Diary Dat es 54
Memberships 55
Let t ers 62
November 2011 Removals & St orage 5
On t he cover: M at t Purdie of M at t Purdie & Sons and
Jonat han Hood of Cadogan Tat e w it h t heir Hornbill
sculpt ures purchased at t he end of t he Jungle Cit y project .
25

17
36
The competition was extremely close for the
Basil Fry trophy. However there was one clear
winner, Mark Windle from White & Co, who scored
41 points, a clear 4 shots ahead of the eld.
Peter Doman, Basil Fry.

- Jungle Cit y
- Government t o ban Ref erral Fees Fees
- New M ember: Five Oceans M oving
- Af liat e Pro le: Vancraf t
- Gar y Wheadon on BARs lead
generat or
Features 42-49
28
24
Removals & St orage November 2011 6
BAR News
Edit orial
Cont ribut ions on all aspect s of t he removals and st orage
indust ry are w elcome, t oget her w it h phot ographs if
appropriat e.
Please cont act t he M anaging Edit or, Louise Gale on:
Tel: 020 3235 1806
Email: rands-edit orial@analyt icamedia.com
Deadlines: The deadline f or all art icle submissions f or
t he December 2011 issue of R&S is 31st Oct ober.
Advert ising
For all enquiries and bookings, please cont act
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Tel: 0117 957 5400
Email: st eve@rubiconmarket ing.net
Deadlines: The booking deadline f or all display
advert isement s f or t he December 2011 issue of R&S
is 4t h November.

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News
FROM WATFORD
2
012 promises t o be an excit ing
year in London, w it h t he
celebrat ion of Her M ajest y t he
Queens Diamond Jubilee, closely
f ollow ed by t he Ol ympic Games and
Paral ympic Games. What it w ill mean,
how ever, is considerable disrupt ion t o
normal t raf c pat t erns in and around
t he capit al bet w een June and August
(not just over t he act ual period of t he
Games), and also in areas such as sout h
Dor set , w it h t he sailing event s t o t ake
place in Weymout h. In addit ion, t he
progress of t he Ol ympic ame around
t he UK promises t o t hrow up some
int erest ing problems, as t he
accompanying convoy, w hich must
move at no f ast er rat e t han t hat of a
runner, w ill comprise of no less t han 70
vehicles. In ant icipat ion of all t his, BAR
has t eamed up w it h Transpor t f or
London t o obt ain as much advance
inf ormat ion as possible on t hese
planned changes, and f ull and regularl y
updat ed det ails w ill be provided on t he
BAR w ebsit e. In addit ion, a
represent at i ve f rom Transpor t f or
London w ill be amongst t he speaker s at
t he BAR Annual Conf erence in M ay,
providing up -t o - dat e inf ormat ion on
changes t o road access, parking
availabilit y, lane closures and so on.
While on t he subject of preparat ions
f or t he Annual Conf erence, t he
programme is t aking rm shape. A s t he
hot el f acilit ies are suit able, t here w ill be
a ret urn of t he popular vehicle
compet it ion w it h ent ries open t o any
BAR M ember company w ho has
someone present at t he event . It is also
con rmed t hat t he keynot e speaker w ill
be M ike Nat t ress, M EP f or t he West
M idlands w ho sit s on t he EU Transpor t
Commit t ee. M ike, as a st aunch UKIP
member, has recent l y been act i ve in
lobbying against increased rules and
regulat ions, and f or a ref erendum t o be
held in t he UK on cont inued EU
member ship, so his f or t hright view s on
a w ide range of subject s w ill be w or t h
hearing.
The 2011 series of road - show s has
now concluded and f eedback f rom
t hose w ho at t ended con rmed t hat
t hey w ere ver y inf ormat i ve on impor t ant
issues such as pensions ref orm,
addressing ret irement issues now t hat
t he def ault ret irement age has gone,
and t he enhanced cost model. They
w ere also ver y valuable as oppor t unit ies
t o net w ork w it h ot her BAR M ember s,
so it is w as regret t ed t hat number s w ere
not iceably dow n on t hat of previous
year s. This w as also a pit y f or t he exper t
speaker s w ho gave up t heir t ime f ree of
charge t o of f er advice and guidance on
impor t ant t opics.
M ost reader s w ill be aw are of t he
value of making t he most of net w orking
oppor t unit ies, and BAR now has it s ow n
LinkedIn page w hich w ill enabl e
M ember s t o reach out t o ot her s. Go t o
M y BAR on t he w ebsit e and click on
t he LinkedIn discussion group icon,
add your email address w here
prompt ed and aw ay you go. You w ill be
pleasant ly surprised how quickly your
range of cont act s expands.

Cont act Det ails:
November 2011 Removals & St orage
Indust ry News
7
Workers to be charged
for going to tribunal
The Chancellor of the Exchequer, George Osborne, announced in
October that the Government is planning to charge workers for taking
their employers to an employment tribunal.
T
he fee 150 to 250 charge for an
application and 1,000 for starting a
hearing would be refunded in the event
of a the case being successful. Only employees
with more than two years of continuous
employment with the employer would have the
right to go to a tribunal.
The fees will be introduced from April 2013,
Mr Osborne said. A consultation on the size of
the fee will be launched this month.
We respect the right of those who spent their
whole lives building up a business, not to see
that achievement destroyed by a vexatious
appeal to an employment tribunal. So we are
now going to make it much less risky for
businesses to hire people, Mr Osborne said.
Business groups have broadly welcomed the
proposal. Small rms are sometimes put off
taking on an extra employee because of the fear
of ending up in front of an employment
tribunal, CBI Director General John Cridland
commented. Doubling the period for unfair
dismissal rights and introducing a tribunal fee to
prevent vexatious claims will give rms more
condence to hire.
Simon Walker, Director General of the
Institute of Directors, said that the
announcement was a vital step to ending the
no win, no fee employment law culture that
has frightened so many businesses into
recruitment inertia. Also welcoming the
extension of the qualifying period for unfair
dismissal claims from one to two years, Walker
said Both these measures are good for
employment prospects: if employers cant re,
then they wont hire.
Business groups are calling on the
Government to now consider many of the other
laws that increase the cost and risk of
employing people.
BAR members
mobilise on
Fair Fuel
T
he British Association of Removers
is stepping up its efforts to support
the FairFuelUK campaign and is
calling on all BAR members to keep up
the pressure on Government to reduce
fuel duty by signing the FairFuelUK
Campaigns e-petition.
The Chancellor, George Osborne,
announced in his 2011 Budget statement
that Fuel Duty was to be reduced by 1p
a litre. While this small sum was seen as
a step in the right direction by BAR,
the largely overlooked bad news is that
two Fuel Duty Rate increases are
planned for 2012, the rst in January,
the second in April deferred to August,
according to BAR Director General
Stephen Vickers.
Currently Fuel Duty is 57.75 pence per
litre, during 2012; the duty rate will rise
by 10.4%. On 1 January 2012 the duty
rate will increase by 3.02 to 60.97 pence
per litre. In August 2012 there will be a
second increase in line with the Retail
Price Index which will add between 2.19
and 3.03 pence per litre to the cost of a
litre of diesel.
BAR has joined forces with industry
organisations and trade associations,
including the Road Haulage Association,
calling for a reduction in fuel duty. The
current FairFuelUK Campaign e-petition
to reduce fuel duty has made it the third
most popular cause on the Governments
e-petitions website. Obtaining 100,000
signatures can trigger a full
parliamentary debate to the agreement
of a committee of MPs. It would greatly
assist the campaign if this debate is held.
Stephen Vickers urges all BAR
members to add their voices to support
this campaign by signing the e-petition:
This will maximise the possibility of
reversing these decisions to increase
duty rates, he said.
The e-petition can be found at: http://
epetitions.direct.gov.uk/petitions/347

Slow growth for UK port freight
T
he Department for Transport has released
nal statistics for freight handled by major
UK ports in 2010.
In 2010, total freight trafc through UK ports
was 512 million tonnes (Mt), an increase of 2
per cent on 2009, but still 12 per cent below the
2005 level. Compared with 2009, inwards
trafc increased by 3 per cent to 312 Mt whilst
outwards trafc increased by 1 per cent to 199
Mt. Grimsby and Immingham remained the
UKs leading port in 2010, handling 54 Mt (11
per cent of UK trafc). It was followed by
London with 48 Mt (9 per cent), Milford Haven
with 43 Mt (8 per cent) and Southampton with
39 Mt (8 per cent). In 2010, UK major ports
handled 15.4 million freight units, an increase
of 6 per cent on 2009. They also handled 6.3
million passenger vehicles, an increase of 1 per
cent on 2009. Dover, the top port for ro-ro
freight, handled 2.1 million ro-ro main freight
units (road goods vehicles, unaccompanied
trailers and shipborne port-to-port trailers).
Felixstowe was the UKs largest container port,
handling 2.1 million containers.
Removals & St orage November 2011
Indust ry News
8
T
he Freight Transport Association (FTA)
says that despite industry gures showing
a sharp spike in the number of drivers
embarking on their Driver CPC training in the
rst half of 2011, companies are still nding it
hard to reconcile the cost of training against
already stretched budgets, especially when they
could be training drivers who will not be
working for them by the Driver CPC deadline
of 2014.
James Firth, FTAs Head of Road Freight and
Enforcement Policy, said: The widely reported
lack of engagement from industry with Driver
CPC isnt simply about companies burying their
heads in the sand and hoping it will all go away.
These are, after all, professional rms that by
and large support the guiding principles behind
Driver CPC. As such we wouldnt be surprised
if canny companies adopt a lower risk strategy
of booking up their training modules now for
their drivers to embark on nearer the deadline
date.
According to the Driving Standards Agency,
the number of drivers active on the database
(which indicates the number of drivers who
have uploaded at least 7 hours) rose sharply to
over 410,000 at the end of June. In a recent
submission to the Transport Select Committee,
the FTA raised the way in which Driver CPC
data has been stored. The concern is that
because there is no provision in the current
Driver CPC database for separating out
passenger and Heavy Goods Vehicle drivers, it
is impossible to know the extent of the problem.
With the passenger deadline now only 24
months away, it is likely that the spike is largely
due to the PSV sector picking up the pace,
explains the FTA. Current intelligence
suggests that a number of qualied HGV
drivers will be well short of the 35 hours mark
approaching the 2014 deadline. What this will
almost certainly mean for those who havent yet
begun the process is a lack of choice, especially
when it comes to nding good value, quality
training.
Concerns persist on
Driver CPC
It has been two years since the Driver Certicate of Professional
Competence (Driver CPC) was introduced, but industry concerns
including an annual driver attrition rate in some sectors of up to 20
per cent have led to a certain reluctance to invest in compulsory
training.
Motorway speed
limit set to rise
to 80mph
W
hilst he was still transport
secretary, Philip Hammond
announced in September that
he will open a consultation which should
lead to an 80mph speed limit on
motorways, as well as an increase in the
number of 20mph zones in urban areas.

The consultation by the Department for
Transport (DfT) will be launched with a
view to introducing the higher limit on
motorways in 2013. Increasing the
motorway speed limit to 80mph would
generate economic benets of hundreds
of millions of pounds through shorter
journey times. So we will consult later
this year on raising the limit to get
Britain moving, Mr Hammond said.
The existing 70mph limit was set in
1965. The Government says that up to 49
per cent of drivers break this limit. The
DfT says advances in technology have
made cars much safer, contributing to a
drop of more than 75 per cent in the
number of people killed on British roads
since the 70mph limit was introduced.
What we are doing here, is bringing a
lot of drivers who currently, routinely
break the speed limit, back on the right
side of the law and that has to be a
good thing, Mr Hammond said.
Reactions to the proposal to make 80
the new 70 have been mixed. Clearly,
allowing faster travel will help business
be more competitive in reaching
destinations sooner, with the downside
being focused mostly on the
environmental consequences from
increased CO2 emissions, and the risk of
increased casualties. At this stage, there
are also questions about enforcement, for
example, in relation to the speed that will
trigger the police to take action.
In addition, the RAC Foundation has
questioned the increase in the number of
20mph zones: The reality is not all
urban areas throw up the same issues.
For example, child casualty rates are
higher in deprived neighbourhoods than
in afuent ones...before you change a
speed limit, you have to know whether
you are doing it for safety, economic or
environmental reasons. Unfortunately not
all of these are compatible.
Minimum wages changes
A
s from 1 October 2011, the new
minimum wage requirements are as
follows:
the adult rate will increase by 15p to 6.08
an hour
the rate for 18-20 year olds will increase by
6p to 4.98 an hour
the rate for 16-17 year olds will increase by
4p to 3.68 an hour
the rate for apprentices will increase by
10p to 2.60 an hour
The Government estimates that around
900,000 people will be covered by the October
2011 changes.The last ve annual adult
upratings have been in line with average
earnings growth. The October 2011 adult rate
of 6.08 will represent a nominal increase of
2.5 per cent from the October 2010 rate, again
in line with forecast average earnings growth.
However, since its introduction, the minimum
wage has increased substantially faster than
both average earnings and prices, especially
since 2001. During October, the Government
asked for ideas to simplify the legislation
relating to the National Minimum Wage as part
of its Employment-related Law spotlight in the
Red Tape Challenge (www.redtapechallenge.
cabinetofce.gov.uk/home). These suggestions
will be proposed to the Low Pay Commission
to consider for their report to the Government
by the end of February 2012. The Government
has also tasked the Low Pay Commission to
examine the best way to give business greater
clarity on future levels of the National
Minimum Wage (NMW), including
consideration of two-year recommendations.
This could provide greater certainty for
businesses, reduce risks and help them plan
employment and investment decisions.
The Government is committed to establishing
apprenticeships as a key route to building the
national skills base, working with employers
to help young people and adults get the skills
and qualications valued by employers.
However, the principal concern over the
apprentice minimum wage (2.50/hour) is in
respect of young peoples vulnerable labour
market position.
Indust ry News
9
L
ed by Nobel Prize-winning economist Sir
James Mirrlees, the think-tank which
produced the IFS report argued that
government, through the tax system, takes
around 4 in every 10 earned in the economy.
In the UK poor tax design contributes to an
inefcient housing market, distortionary
taxation of nancial services, excessive reliance
on debt nance, employment levels lower than
they need be and distorted and inefcient
savings and investment decisions, the report
said.
As well as putting the case for wide ranging
reforms to income tax, National Insurance, VAT
and corporation tax, the benet systems, and
taxes on savings, the report argues that the
taxation of housing is a mess ... council tax is
still based on 1991 valuations and is
unnecessarily regressive. Stamp duty is among
the most inefcient and damaging of all taxes.
And renting is needlessly penalised by the tax
system.
Stamp duty should be abolished and council
tax reformed so that payments are based on up
to date values and are fully proportional to
house value, the IFS said: this reformed
Council Tax, which the review dubs a Housing
Services Tax, would effectively stand in place
of a VAT on housing. The report also makes a
controversial call for congestion charging.
Taxation of petrol and diesel is ineffective for
tackling congestion, the IFS says. As cars
become more efcient this signicant source of
government revenue will decline rapidly. We
should work towards a comprehensive system
of congestion charging on the roads, replacing
most of fuel duty. Paul Johnson, director of the
IFS said there is little about the UK tax system
which looks like it was deliberately designed.
Successive governments have failed to set out a
coherent strategy for tax. As a result the current
set of taxes is complex and often incoherent and
they impose a much greater cost on the
economy than need be.
Compliance
costs spiral
R
esearch from the Forum of Private
Business shows small rms pay
almost 6bn per year to outside
consultants for support on complying
with regulations.
More than two thirds of respondents
(67%) to the Forums latest Referendum
survey have seen consultancy costs rise
since 2009 when the previous cost of
compliance research survey took place.
The latest research reveals that, on
average, each rm hands over 4,900 per
year to companies offering legal
guidance, including advice on
employment, health & safety and tax
more than double the 2,100 average
annual bill in 2009.
The Forums research shows that the
combined amount paid each year by small
rms to consultants and accountants for
tax advice is in excess of 3.3bn, external
health and safety support costs almost
986m per year and employment law
consultancy services come to 752m.
Small businesses face a constant
struggle to control costs particularly in
the current economic climate but are
being thwarted by the mounting tide of
red tape they have to negotiate every
day, said the Forums Chief Executive
Phil Orford.
There is no hiding from the fact that
red tape compliance costs including
steep consultancy fees are hindering job
creation and, by extension, economic
growth.
In all, rms with fewer than 10
employees pay an average of 4,346 per
year for the services of outside
consultants, those with 10-49 staff face
average annual bills of 7,277 and rms
with over 50 employees pay contractors
an average of 10,815 each year.
The Forum points out that There are
also steep legal costs incurred when
businesses are charged with breaching
regulations. The answer is that prevention
is better than cure it is so important to
put in place internal processes geared
towards complying with the law in the
rst place.
Call for radical tax
changes
The Institute for Fiscal Studies has made a call for a far-reaching
overhaul of the UK tax system, in particular of the taxation of housing
and cars.
Trafc policing feels the pinch
C
hief constables across the country are
cutting back on trafc police numbers,
the Daily Telegraph says, based on
information the newspaper obtained under
Freedom of Information legislation.
According to The Telegraph, of the 35 forces
who submitted responses to the newspapers
request, 20 had cut their number of trafc
ofcers, with an overall reduction of 4.3 per
cent. And in total, 24 per cent fewer motorists
were breathalysed in May 2011 than in May
2010, or nearly nine thousand fewer. There
was a 3.6 per cent fall in the number of
motorists prosecuted for the full array of driving
offences, according to the forces who submitted
replies, the Telegraph said.
Indust ry News
10
T
he latest voice is the CBI, the
Confederation of British Industry. Swift
investment across Britains road and rail
networks, digital, waste and energy would
ensure the country remains internationally
competitive and kick-starts UK growth, the
CBI said.
A CBI survey of 477 businesses, conducted
in partnership with KPMG, shows that 58 per
cent rate the UKs infrastructure worse than
other EU countries, when judged on quality,
value for money and reliability.
Half of companies think the UKs transport
network has worsened in the last ve years,
while less than a fth (18 per cent) say it has
improved.
Two-thirds of businesses (65 per cent) said
Britains local road network has deteriorated in
the past ve years. Last years World
Economic Forum Global Competitiveness
Report placed the UK 33rd for quality of
infrastructure, alongside Slovenia and behind
Tunisia and Cyprus. But France and Germany
both made the top ten.
The CBI has asserted that the UK is still a
long way down the international infrastructure
league table and languishes behind key
competitors. So, if we are serious about
boosting exports - especially in emerging
markets - and achieving sustainable growth,
the Government must put infrastructure
investment rmly at the top of its agenda.
CBI Director General John Cridland said:
We need ministerial decisions that get spades
in the ground and people working now. There
are large amounts of business capital waiting
to be unlocked if the Government achieves a
step-change on transport, for example with the
introduction of road tolls. Capital investment
must return to pre-recession levels at the
earliest opportunity.
The Governments own National
Infrastructure Plan acknowledges that 200bn
of infrastructure investment is needed in the
next ve years alone, with 70 per cent
expected to come from the private sector.
T
he Transport Select Committees recent
report: Out of the jam: reducing
congestion on our roads is an interesting
read.
The report recommends that the Department
for Transport (DfT) should decide what real-
time information should be made available from
local authorities and the Highways Agency to
road users and what should be provided by the
private sector. It also asks DfT to identify and
overcome the barriers to collating and delivering
that information.
The TSC report states that highway authorities
are legally obliged to monitor how they perform
their trafc management functions: however,
most fail to do so. The TSC considers this an
unacceptable situation which the DfT must
address. The Committee calls for the DfT to
identify barriers to collating and disseminating
information; and develop a strategy for
delivering that information.
The Committee also said that it supported on-
going efforts to speed up the time taken to clear
major roads, following an incident.
For more information, see www.publications.
parliament.uk/pa/cm201012/cmselect/
Real-time information to reduce congestion
Transport
infrastructure
investment plea
With the UK still facing the effect of public
sector austerity and a lack of demand from
the private sector, there is an increasing
chorus calling for the Government to
stimulate the economy by investing in
infrastructure.
58 per cent of
businesses rate the
UKs infrastructure as
worse than other EU
countries, when
judged on quality,
value for money and
reliability.
Indust ry News
11
Scottish spending review
disappoints
Companies looking to reap the environmental and economic benets
of shifting more goods by water and rail instead of by lorry have been
dealt a signicant blow after the Scottish Spending Review revealed a
cut in its support for modal shift.
Improving
shipping
relations
B
etter communication and
understanding between shippers and
ship owners will allow both parties
to work more productively together and
reap mutual benets. This was the message
given by Chris Welsh, Secretary General of
the Global Shippers Forum (GSF), at the
recent International Chamber of Shipping
Annual Conference.
Mr Welsh said clearly, shippers would
like to see ship owners adopt a slicker, more
customer-oriented approach and try to
understand their customers wider needs.
This could be achieved through investment
in eCommerce and by giving greater
priority to services that extend beyond just
port-to-port operations looking at inland
logistics needs too.
The bulk shipping sector is calling for
better communication from ship operators
about the status of a vessel as charterers
gear their supply chains around estimated
time of arrivals and a stronger focus on
exibility to amend quantities when plans
change.
Mr Welsh said we all know that supply
chain operations could be improved, but
through organisations such as the ICS and
GSF we hope to open lines of dialogue
between shippers and ship operators to
foster greater understanding between the
two. After all, they have a mutual interest in
each others well-being and a common-
interest in seeing business ourish.
C
onstruction of the A5-M1 link road in
Bedfordshire could be brought forward to
start in 2014 after Roads Minister Mike
Penning said the public inquiry would be re-
started next year.
The move comes after the Government
secured 45m private sector investment for a
new 2.9 mile congestion-tackling dual
carriageway running east from the A5 north of
Dunstable to the M1 at a new junction (J11a).
The scheme has a total cost-range estimate of
156m to 212m and is intended to improve
journey time, reliability and safety by removing
the need for long distance trafc to travel on the
A5 through Dunstable.
The contribution (which totals 50m when
combined with Central Bedfordshire Councils
previous commitment to allocate 5m Growth
Area Funding) signicantly reduces the level of
Government investment needed to deliver the
scheme. This means work could start in 2014
rather than sometime after 2015 subject to
successful completion of statutory processes and
conrmation of value for money and
affordability. The Planning Inspectorate has now
been asked by the Highways Agency to
nominate an Independent Inspector to conduct
the Inquiry. The Agency anticipates the Inquiry
will be held in the New Year; however, an
announcement will be made when an inspector
has been appointed and the date and venue
arranged. The A5-M1 link road scheme was
originally due to go to Public Inquiry in June
2010. It was postponed due to the Governments
Comprehensive Spending Review in October
2011, the result of which was that the project
was identied as a future scheme for start of
work post 2015.
Following representations from Central
Bedfordshire Council and developers Lands
Improvement Holdings and Friends Life
Company who are offering a contribution
towards the cost of the scheme, the Secretary of
State agreed that, subject to an agreement being
in place for the contribution, the Public Inquiry
would be re-started.
T
hat is the view from the Freight Transport
Association, which has accused the
Scottish government of being
disingenuous over its commitment to freight
modal shift. Governmental support for the
freight industry had dropped from 10.3m in
2010 to 2.9m following the revised Scottish
Budget earlier in the year. The latest spending
review has effectively introduced a real terms
cut in support for freight industry to an annual
allocation of just 1.1m every year until 2015.
According to Chris MacRae, FTAs Head of
Policy for Scotland, What the Government has
announced will make it even harder for
Scotland to reach its tough carbon reduction
commitments. By effectively cutting support for
companies to invest in the facilities they need to
replace lorry miles with other modes of
transport, it is in danger of failing to support the
creation of an environmentally-sustainable
supply chain.
As part of its commitment to low carbon
spend 69m has been promised to reduce
congestion and support better public transport,
active travel, low carbon vehicles and freight
modal shift. However, the proportion of
funding available for freight modal shift falls
well below an acceptable level, the FTA said.
While acknowledging the commitment to
seeing essential infrastructure projects going
ahead, such as the Forth Replacement Crossing
and other essential roads projects vital to freight
transport, the FTA points out that freight modal
shift is an important part of Scotland achieving
a sustainable supply chain. Quite how
Scotlands tough carbon reduction targets will
be achieved when only a little more than one
per cent of the funding towards a low carbon
future has been allocated to freight modal shift,
is a very serious concern, said Mr MacRae.
A5-M1 link road plans advance
Indust ry News
12
Self Assessment
penalties

B
AR Afliate Cobia has reminded
us about the new Self Assessment
penalties that will apply for late
returns and payments. These nes will
apply to all nancial years from 2010/11
onwards.
The new penalties for late Self
Assessment returns include:
an initial 100 xed penalty, which
will apply even if there is no tax to
pay, or if the tax due is paid on time;
after 3 months, additional daily
charges of 10, up to a maximum of
900;
after 6 months, a further penalty of 5
per cent of the tax due or 300,
whichever is greater; and
after 12 months, another 5 per cent or
300 charge, whichever is greater. In
serious cases, the penalty after 12
months may rise to up to 100 per cent
of the tax due.
The new penalty for late payment is 5
per cent of the tax unpaid at 30 days, 6
months, and 12 months and interest will
be charged on top of these penalties. The
tax return deadlines remain unchanged at
31 October for paper returns and 31
January for online returns. The deadline
for paying any tax due also remains the
same, 31 January. Employment taxes
now represent a compliance mineeld
for more and more employers as major
changes seemingly feel less advertised
by HM Revenue & Customs. All
employers should ensure that they are
registered to receive free updates from
Employment Tax experts such as Cobia,
James Doyle, Commercial Director at
Cobia told R&S.
Harrow Green
staff drink coffee
for Cancer charity

W
hoever they are and wherever
they are, the staff of Harrow
Green took part in the Worlds
Biggest Coffee Morning in September to
raise money for Macmillan Cancer
Support. We wanted to put a smile on
everyones mug, says Sharon Sales,
who organised the event across the
regions on behalf of Harrow Green. It
was a fun day for a serious cause.
Ideas from Harrow Green for raising
even more money ranged from selling
bacon sandwiches to auctioning an extra
days holiday. Last year 43,000 people
signed up for Macmillans national
fundraising event to raise over 8m.
Countdown to London
LEZ changes
Transport for London (TfL) is urging the owners and operators of the
estimated 150,000 vehicles affected by new emissions standards in
January 2012 to take action now to avoid nes.
W
hile most vehicles set to be affected
by the scheme are already
compliant, for the minority that are
not, Mayor Boris Johnson recently said he has
secured discounts off a range of new vans and
minibuses in an unprecedented package of
nancial deals.
From 3 January 2012 vehicles that are
already affected by the Low Emission Zone
HGVs, buses and coaches will have to meet
a Euro IV standard for particulate matter to
drive within Greater London without paying a
200 daily charge. From this date, larger vans,
minibuses and other specialist vehicles will
have to meet LEZ standards for the rst time
too. These vehicles will have to meet the
European emissions standard for particulate
matter (Euro III) in order to drive within
Greater London without paying a 100 daily
charge.
Eighty per cent of vehicles affected by the
LEZ for the rst time in 2012 are vans and
offers from manufacturers in some cases
amount to thousands of pounds off a new
vehicle.
There are a range of options available to
vehicle operators to ensure their vehicles
comply with the LEZ standards including
tting an approved exhaust lter, purchasing a
cleaner new or second hand vehicle, re-
organising a eet so that only vehicles which
meet the required emissions standards drive
within the LEZ, or leasing or renting a
compliant vehicle.
Owners of vehicles that do not meet the
emissions standards and have not paid a daily
charge and drive within the LEZ risk a
signicant penalty charge.
Owners of HGVs, buses and coaches that do
not meet the required Euro IV for PM
emissions standards by 3 January 2012, and
who drive within Greater London will have to
pay a 200 daily charge or risk a 1,000
penalty. Lorries, buses and coaches registered
as new on or after 1 October 2006 will already
meet the LEZ standards from 2012.
Owners of larger vans and minibuses who do
not comply with the new Euro 3 for PM
emissions standards will have to pay a 100
daily charge or risk a 500 penalty if they drive
within Greater London. Vans and minibuses
registered on or after 1 January 2002 will
already meet the LEZ standard.
Vehicle owners can use an online vehicle
checkerhttp://www.t.gov.uk/lezlondon to
check whether their vehicle meets the
emissions standards and nd advice on what
steps they can take to make their vehicle
compliant.
To nd out more about the LEZ go to News
and Offers in the customer section of the BAR
website.
T
he proposed Slough International Freight
Exchange (Sife), which would allow
freight to be transported between rail and
the A4 near London, has been blocked by local
government.
Slough councillors have unanimously rejected
plans by Goodman Logistics Development Ltd
to construct the freight interchange north of the
A4, Colnbrook By-pass on green belt land.
According to the planning application, the
proposal is for three storage and distribution
warehouses of up to 193,926 square metres, an
intermodal terminal with associated freight
handling equipment, and associated servicing,
parking, access and landscaping areas. Each of
the three warehouses would include ancillary
functions such as ofces, service yards for HGV
functions and car parking. Two units would be
rail connected.
The Councillors said the project would be
harmful to the environment and increase trafc
congestion in the area.
Slough logistics development
Indust ry News
13
A
lthough the UK has a good record of
handling vehicle safety recalls, eet
owners are facing rising costs in
administering and managing the range of paper
and digital notications they receive from
motor manufacturers.
Our members own and operate more than
two and a half million vehicles and nding a
cost-effective, easy-to-use solution that the
whole industry can adopt has been one of the
associations long-term goals, said BVRLA
chief executive, John Lewis.
The new recall system is the result of close
work between the BVRLA, its members,
motor manufacturers and the Vehicle and
Operator Services Agency (VOSA). Alastair
Peoples, VOSA Chief Executive said Britain
has some of the safest roads in the world and
the recall system contributes to this. Its really
encouraging to see manufacturers and the eet
industry working together to improve the
effectiveness of the safety recall process.
The web-based system will provide a single
location for all manufacturers to list their
safety recall notications. BVRLA members or
their appointed agents can retrieve the
information by inputting their own eet data
so that it can be compared. A report is then
produced, showing all vehicles that are subject
to a new recall notication and highlighting
those with outstanding recalls. The new system
also has the potential to cover non-safety
recalls and customers will have the option to
purchase a product for notifying drivers.
It is hoped that eet owners and motor
manufacturers will be able to test the service
during its pilot stage in May 2012 and it is
expected that it will be widely accessible from
August 2012.
BVRLA launches online
recall system
Crown builds
Malaysian
records
management
facility
T
he Crown Worldwide Group has
made a strategic investment in
building a state-of-the-art records
management centre near Kuala
Lumpur, Malaysia.
Crown Malaysias new records
management facility is currently under
construction and on target for
completion in April, 2012. The new
facility is built on 6,400 square metres.
Based on the total land area, the
master plan for the whole development
of the Crown site will comprise of four
phases and have an ultimate capacity of
over 3 million cartons when completed.
It will boast several innovative
elements such as a thermal skin around
the building to protect the contents
against heat and humidity naturally,
natural airow system within the
depositary, a radiant heat barrier for the
roof, rain water harvest tanks and
sensor lighting.
Security and health & safety systems
and processes will be of the very
highest standards to cater to the ever-
increasing regulatory requirements.
This completed facility will set the bar
to a new height within our industry,
says Damian Cross, quality
development manager, Crown
Malaysia.
The facility is located just outside
Kuala Lumpur near the international
airport (KLIA) within a new ofce park
which is designated for clean light
industrial hi-tech rms.
Following a risk and evaluation
assessment, Crown has selected this
strategic location based on the high
quality infrastructure offered.
The land is elevated, above the water
table, with excellent drainage and
situated in a prominent corner lot with
good road access and visibility.
Several years of planning and
months of design work have led up to
this moment.
We believe we have the most suitable
site, a great project management team
in place and a design that will rival any
high quality records centres in the
world.
We are proud and very excited
about this new facility and look
forward to its completion, says Mike
Arnold, managing director, Crown
Malaysia.
The British Vehicle Rental and Leasing Association is partnering
with technology company Ebbon-Dacs to provide the eet industry
with a free online vehicle safety recall notication system in 2012.
B
ritannia Goodwins of Stafford were
recently involved in supporting a
prestigious local cycling event.
The Stafford Grand Prix is one of 6 Elite
Circuit races to be held in the UK. Last years
winner was none other than Olympic Gold
Medalist, Ed Clancy, who returned to defend
his title this year. The eld at the Stafford
Grand Prix contained many of the UKs top
cyclists attempting to boost their chances of
reaching the team for London 2012. Apart
from the elite race, there were also additional
categories including a youth race showcasing
stars of the future. The race was well attended
by locals and members of the cycling
fraternity. The event was covered by Sky
Sports as part of their overall coverage of the
British Cycling Elite Circuit Series.
Britannia Goodwins were delighted to
support the event with advertising and
promotional materials.
Cycling event gets Britannia Goodwins
backing
A
fter sponsoring Bristol Zoos WOW
Gorilla Event, Britannia Lanes of
Bristol reports that the auction in aid of
the Zoos appeal for a childrens hospital
raised a mammoth 427,300.
Britannia Lanes has supported the zoo by
storing unique, life-size gorilla sculptures and
supplying van hire for transportation.
Artists decorated life-size gorillas, sponsored
by local businesses, which were then placed
around the city for 10 weeks between 6 July
and 6 September. The gorillas made an
appearance at the Zoo between 24-28
September at the Goodbye Gorillas event,
before being auctioned off for an average of
6,000 and much as 23,000. Britannia Lanes
very own gorilla, Alfred, raised a princely
12,000.
To round off the celebrations in perfect style,
a real live baby gorilla was born at the zoo at
the end of September.
Britannia Lanes sponsors Gorilla event
Indust ry News
14
T
he 136-room Worcester property has a
rich history, having been originally built
in the 12th Century. It was then rebuilt in
1593 when a chapel and extensive lands were
added. The residence received its nal
remodelling project in the 18th Century, when
it was redesigned in the style of a moated
Elizabethan house.
The grand property is decorated throughout
with sumptuous decorations, antiques and
beautiful paintings from the Renaissance period.
It has entertained many illustrious visitors over
the years and was a featured location during the
lming of Brideshead Revisited.
Britannia Bennetts staff have been on site
organising the packing, removal and storage
until mid-2012 when the latest refurbishment
project will be completed. Paul Bass, foreman
on the move, said Ive not been involved in a
move that has left me in awe of the build and
design features both internally and externally of
such an amazing property. There were a few
times when I wondered if I would ever see the
crew again as with 136 rooms its easy to get
lost there. As part of our moving service, every
item packed had a numbered label and this will
be vital when the move of effects back to the
Court takes place next year as many items are to
be positioned in different rooms.
Paul explains that the team photographed
layouts to ensure exact positioning next year.
Im looking forward to going back as I should
be able to nd my way about pretty easily next
time! he said.
Porter, Nigel Gilks, said I think this was the
most interesting move Ive ever been involved
in. Ive packed items, so many original pieces of
art and ornaments which we do often, but not so
many all in the same property. We had to protect
a lot of the internal xtures such as the
balustrades and Ive never had to protect hand-
made glass turned posts on a galleried landing
this big before! We all felt privileged to be part
of this move.
During a recent visit all staff at the Court
seemed thoroughly pleased with the excellent
work from Bennetts staff and the fact that this
part of the project had gone smoothly and to
schedule.
G&R Removals
moves
Mandelson
B
AR Member G&R Removals
carried off a very high prole
move in September, when
former government minister and
European Commissioner Lord
Mandelson chose the team for his
move to one of North Londons most
exclusive districts.
The move drew extensive
nationwide coverage, with a G&R
Removals lorry pictured prominently
outside Lord Mandelsons new home.
G&R Removals are a family run
business established in 1968 and
based in London. They have
particularly strong experience in all
aspects of piano moving and storage.
Moustaches
off for PHS
Teacrate!
M
ovember spells all change for
Paul Bullock of PHS
Teacrate and his iconic
moustache. Paul will valiantly shave
off his facial accoutrement this month
as part of the Movember movement,
the annual moustache-growing
charity event that takes place during
November to raise funds and
awareness for mens health.
Ruth Scruton of PHS Teacrate told
R&S: Anyone who wants to grow a
moustache for the rst three weeks of
November or shave one off, can get
sponsored and raise money for this
charity. Or you can sponsor Team
PHS Teacrates activities, including
Pauls big shave.
For more information, see http://uk.
movember.com/mospace/1337810/.
Britannia Bennetts
undertakes historic
move
Britannia Bennetts were involved in removals over the summer for a
highly prestigious residence in the Midlands, carrying out the move of
the residences goods into storage as part of a major refurbishment
project.
A
s from 1st August, Sweden-based
Alfa Quality Moving took over the
well-known brand name
Kungsholms from ICM Kungsholms AB,
as well as the international trafc of ICM.
The acquisition means that Alfa can make
full use of ICM Kungsholms extensive
experience in the moving business and also
offer its customers an improved service with
increased frequencies to Russia and other
parts of central Europe.
Alfa acquires new brand
Paul Bullock, PHS Teacrate
Court Movers: Alan & Darrell (top row),
Alan & Nigel
Indust ry News
15
T
he Land Registry reported an annual price
decrease of -2.6 per cent in August which
takes the average property value in
England and Wales to 162,347. The monthly
change from July to August is a decrease of -0.3
per cent and signals a return to the negative rates
seen in May and June. The only region in
England and Wales to experience an increase in
its average property value over the last 12
months is London with a movement of 2.1 per
cent. The East experienced the greatest monthly
rise with a movement of 0.8 per cent. The North
East experienced the greatest annual price fall
with a decrease of -7.8 per cent. Wales
experienced the most signicant monthly price
fall with a movement of -1.7 per cent. The most
up-to-date gures available show that during
June 2011, the number of completed house sales
in England and Wales decreased by -13 per cent
to 54,776 from 62,714 in June 2010. In March to
June 2010, there was an average of 54,650 sales
per month. In the same months this year, the
gure was approximately nine per cent less at
49,785 sales per month. The number of
properties sold in England and Wales for over 1
million decreased by 28 per cent between June
2010 and June 2011, from 644 to 465.
Nationwide, which covers the whole of the UK
and is based on a sample of loans issued in any
given month, reported that prices increased by
0.1 per cent in September, with an average house
price of 166,256, 0.4 per cent lower than in
September 2010. Robert Gardner, chief
economist at Nationwide, said UK house prices
continued to tread water in September...prices
were also essentially at over the year, just 0.3%
lower than September 2010. The three-month on
three-month measure of house prices was
unchanged in September. We expect this trend to
be maintained over the remainder of 2011,
although downside risks have increased as UK
and global growth prospects have weakened.
Consumer condence as tracked by
Nationwide is already close to all time lows,
Mr Gardner added. Sentiment towards major
purchases is depressed, as a result of weak
labour market conditions and ongoing pressure
on household budgets from above-target
ination. We continue to expect house prices to
move sideways or to drift modestly lower over
the remainder of 2011 and into 2012.
Halifax, which also covers the entire UK, but
bases its index on a sample of each lenders own
loans each month, said that on a monthly basis,
house prices fell by 0.5 per cent in September.
The average UK house price in September was
1.0 per cent lower than in December 2010 on a
seasonally adjusted basis, at 161,132, and 2.3
per cent lower than in September 2010. Greater
uncertainty about economic and personal
nancial circumstances, together with pressure
on householders nances from weak earnings
growth, higher ination and increases in taxes,
are likely to be constraining housing demand,
housing economist Martin Ellis said. Despite
these pressures, low interest rates and a rise in
employment over the past year, have been
supporting the market, resulting in broad
stability in both prices and activity. We expect
little change over the remainder of this year.
Figures from Communities and Local
Government (CLG) for July show that, based
on mortgage completions, UK house prices
decreased by 1.5 per cent over the year and
increased by 0.3 per cent over the month. The
average mix-adjusted UK house price was
207,690 (not seasonally adjusted). Average
house prices were 0.7 per cent lower over the
quarter to July, compared to a quarterly decrease
of 0.2 per cent over from the quarter to April.
Average prices decreased during the year in all
UK countries; England (-1.5 per cent), Wales (-
0.1 per cent), Scotland (-1.8 per cent) and
Northern Ireland (-4.1 per cent). Prices paid by
rst time buyers were 0.5 per cent lower on
average than a year earlier and prices paid by
former owner occupiers also decreased by 1.9
per cent. Prices for new properties were 6.7 per
cent higher on average than a year earlier whilst
prices for pre-owned dwellings decreased by 2.1
per cent.
The latest monthly market report from the
National Association of Estate Agents reported
increases by agents in both the level of demand
for property and the number of completed
transactions, reecting a better than expected
summer for the UK housing market. House-
hunter levels increased for a second consecutive
month and despite a decrease in stock levels,
sales remained aligned with gures recorded
throughout the rst half of the year, moving up
from an average of 7 to 8 per month.
Price change by region Source: Land Registry
Housing market deteriorates
The housing market has taken a clear turn for the worse in recent months, as economic conditions
deteriorated over the summer, according to most recent house price surveys.
BAR News
Industry funding
B
AR members interested in nding
out about the various grants
available to the industry can see an
up-to-date list in a new section of the
BAR website.
Funding is currently available for a
range of areas of benet to the industry,
including leadership and management
training, energy efciency grants and
local grants to adapt vehicles to new
environmental requirements.
To nd out more about this funding, go
to MyBar in the trade section of the BAR
website, https://www.bar.co.uk/trade/
mybar/.
B
ARs online estimating system will be
available on the Re:locate website to help
relocation professionals relocate
employees and their families.
It will also be accessible via
www.smartmoverelocate.com and so BAR
members are therefore urged to also register on
this site. BAR Marketing Director, Caroline
Suard, told R&S Magazine:
This is a very positive alliance for any BAR
member as it will increase badge recognition
and we hope that members using the online
estimation will see the impact of this as the
number of leads generated increase within the
next few months.
A key objective for BAR in partnering with
Re:locate is to ensure that the publication
provides regular news, updates and statistics
about BAR, and to explain the benets of using
BAR members. Caroline believes the new
partnership with Re:locate is a fantastic
opportunity: The Re:locate website attracts
around 30,000 unique users per month, made up
of a large audience of decision makers and
professionals from across the spectrum of HR,
Global Mobility and Relocation.
The publication will be in close contact with
BARs Commercial Moving Group which it
considers will be invaluable in tracking
hotspots and up-and-coming business
locations.
The Winter issue of the publication will
feature trends in the removals industry and
will be available in December.
For more information, see
http://www.relocatemagazine.com
BAR partners with
Re:locate
In order to raise BARs prole with HR and relocation professionals,
BAR has formed a partnership with the global HR and relocation
publication, Re:locate.
RBA NEWS RBA NEWS RBA NEWS
Watch this space for more information about the important work of the
Removers Benevolent Association, the RBA
A
s many of you know, the RBA
is a registered charity which
was set up to provide nancial
relief for people (including their
widows or dependents) who are, or
have been, engaged continuously for
a minimum period of two years
service by any present member of the
British Association of Removers
Limited. The charity relies on
donations and investment returns to
support its work.
If you who anyone who may be
in need of temporary nancial
assistance as a result of illness (of
themselves or a dependant) or for
any other legitimate reason, then,
as a BAR member, you may apply on
their behalf for a grant by contacting
rba@bar.co.uk and completing a
simple application form.
Alternatively, download the
Application Form from the
BAR website and return it to:
RBA Applications, Tangent House,
62 Exchange Road, Watford
WD18 0TG.
Every case is dealt with on its
merits and as quickly as possible. All
cases are treated with discretion and
sympathy.
BAR News
B
AR members were able to participate in
question and answer sessions with
industry experts, and were given USB
sticks containing the presentations to take away
with them. For those of you who were not able
to go to these recent roadshows, heres a brief
roundup of what you missed at the London
event, hosted at Pickfords.
Pensions
Pension Auto-Enrolment and NEST (National
Employment Savings Trust) were the focus of a
presentation from Wellers Wealth Management
Ltd (www.wellerswm.co.uk), nancial advisers
with ofces in London, Oxford, Banbury and
Thame. The new legislation comes into force for
employers from October 2012 and will involve
signicant changes to the current stakeholder
pension regime. Hayley North, Managing
Director, told R&S: The audience highlighted
concerns about cost of the scheme (3% of
income above a specied level for all eligible
jobholders) and the anticipated low take-up rate
with younger workers. These concerns are
understandable but the DWP is phasing in the
employer contributions gradually and by
carefully choosing the correct pension option, or
combination of options for your business the
changes could be used as an opportunity for
building employee loyalty and retention. She
added: It is imperative to seek advice from
your IFA and accountant sooner rather than
later; you may nd your current provision is
already adequate or that there are creative
solutions to funding the contributions. The
presentation was given by James Tillotson,
Manager at Wellers Accountants, sister company
to Wellers Wealth Management Ltd.
Insurance
Industry insurance specialists Reason Global
and Basil Fry provided participants with
valuable expert input on how removals and
storage companies can make insurance work for
them. At the London roadshow, members
discussed advantages of insurance and liability
cover. Insurance should always be offered to
customers in a positive light to ensure peace of
mind. For specic advice, please contact Bob
Tree from Basil Fry or John Luker from Reason
Global.
Quality Assurance standards
BAR Director General Stephen Vickers outlined
to members the benets of adopting Quality
Assurance standards. In an increasingly
competitive market, these standards deliver a
real stamp of approval to a business, Stephen
explained. According to Stephen, quality
standards improve service, enhance competitive
edge, add trust and faith in a business, and can
generate an increased sense of teamwork and
even new customers. Stephen explained how
quality management and continual improvement
is a year-round process, which can involve
streamlining operations and increasing chances
of success in a tender. The benets of
compliance will increase the condence of
customers, many of whom will not work with
non-compliant companies.
Auditing should be a helpful and non-
punitive experience something to be embraced
rather than feared, Stephen said. Quality
Assurance encourages continual staff training
and development and hence job satisfaction.
One initial audit charge is followed by an annual
audit, charged at very competitive rates, with no
hidden fees.
In addition to describing the universally
recognised management standards such as ISO
9001, Stephen detailed the family of industry
standards, such as BS 8522 for commercial
moving and BS EN 12522.
Risk Assessment
Participants at the London seminar were
reminded of the ongoing need to apply best
practices in Risk Assessment. Five key steps in
this area include: identifying the hazard,
deciding who might be harmed, evaluating risks
and controls, recording ndings, and reviewing
and updating this assessment.
Apprenticeship Schemes
Loren Webster of BAR Training Services
(BARTS) explained how the Apprenticeship
Schemes operated by BARTS work, and their
benets for the industry. Candidates for the
scheme will be interviewed to identify the
reasons for their application. Training will be
done on the job and assessed via evidence from
the removal - by the presentation of
photographs, video footage or the signature of
the apprentices manager - or a practical
demonstration to verify competencies. In these
times of high youth unemployment, these
schemes can provide motivated youngsters with
a very rewarding way into the world of work,
and give employers a welcome injection of new
energy for the future.
As well as going through the details of the
Commercial Moving Apprenticeship and the
Domestic Moving Apprenticeship, Loren also
told members about two nationally recognised
removals qualications, the BTEC Intermediate
Award in Practical Estimating, and the BTEC
Advanced Award in Removals Management.
She also explained that BAR members can take
Driver CPC training courses within the
Apprenticeship qualications, for as little as
49.25 + VAT per driver. BARTS also provides
exible operative training that is tailored to the
requirements of each company.
New employment rules
Industry legal experts, solicitors Steven
Mayerhoff and James Lomax of Backhouse
Jones, were on hand to clarify the implications
of the new Agency Worker Regulations and to
spell out exactly what the changes mean, what
they dont mean, and who they apply to. As the
removals business is an employment-intensive
industry, and one which often relies heavily on
temporary workers, this was another issue of
high interest to BAR members, and the Q&A
sessions following the presentation reected
this.
Ian Siddle, Arnold & Self:
I attended the London roadshow and I got a
lot out of it in terms of technical and business
information like upcoming legislation,
costings, green technology and opportunities
from apprenticeships. It also allowed me to
tap into other peoples experiences and chat
with other companies about ideas for
improving our businesses. It was a shame the
event was so poorly attended it was free to
BAR members, but I guess some people are
busy and feel up against the wall.
BAR Business Seminars
In early October, BAR ran a series of free Business Seminars in
Livingstone and London. These seminars were designed to update the
industry on key developments in the business, and they provided
insights into topics ranging from employment regulations to insurance
and training schemes to quality standards.
Delicious pastries got the day off to a
good start
Loren Webster- BAR Training Manager
started the proceedings
BAR News
A
very worthwhile initiative is underway
in Yorkshire as removals companies
pledge their nancial support for Help
for Heroes, the charity that helps those who
have been wounded in Britains current
conicts.
Yorkshire Area Secretary, Graham
Puddephatt of Reason Global, reports that 715
was pledged at the recent Area meeting by
Pickfords, JT and Sons (member from Sussex
area), Britannia International group HQ
Croydon, Interdean/SanteFe, Specialised
Movers, Red Recruit, Reason Global Kidds
Services, GB Liners,
PHS Teacrate and Simpson Packaging.
Although this is a local initiative, it is
attracting support from outside of the area.
Other BAR Areas are also considering
supporting this initiative locally, and a Help
for Heroes speaker recently attended the
Sussex area.
For more information about the Yorkshire
initiative, please contact Graham at
grahamp@reason-global.com
Yorkshire Area supports Help for Heroes
Booking open for Windsor 2012!
BAR CONFERENCE 2012 BAR CONFERENCE 2012 BAR CONFERENCE 2012
The online booking system for BARs Annual Conference is now live. The event will take place at Royal Windsor
on 17-19 May 2012 For any queries, please contact the Conference Team on 01923 699 483,
email conference@bar.co.uk or visit www.bar.co.uk/conference2012.aspx
BAR News
BOOK A
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435
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710
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or email: sandra@rubiconmarket ing.net

PER ISSUE

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BAR News

L
ike many young members of a family
business, Adam was initially reluctant to
follow the tradition. After taking his A
levels, he started to build a career as an
accountant, working for two large, well
known accountancy rms. He even put in
some time at Agusta Westland helicopters.
To this day he says that producing year end
accounts, and learning about how businesses
work, large and small, has provided him with
invaluable experience of nances and
management.
But, almost inevitably, the call of the
removals trade proved too strong, and one
day Adam simply decided to stop counting
other peoples beans, and headed for a life on
the road and on the vans.
I gured out that there is no point being
good at something you dont want to do, he
says. So after a short spell of travelling, I
started working as a casual van boy for the
family rm. That was in early 2003. Three
months later, I went full time and a year later
I got my HGV licence.
After four years, Adam moved into a mainly
ofce role at the family rm, Chudley
International, although he still lls in as a

driver or packer when the need arises. He is
now responsible for all estimates, and for
dealing with enquiries and leads from the
telephone and Internet, as well as helping out
with administration, IT, marketing, and the
website. Its a much more engaging and
motivating life than poring over accounts and
nancial statements, he says.
Adam has removals in the blood with his
father and uncle working with him at Chudley
International, another uncle David Blatchford
has his own removal company who is also a
BAR member, grandfather Derek who was
BAR President in 1980 and great-grandfather
Walter who was also well known in the
removals trade.
And the longer that Adam has worked in
removals, the more passionately he feels
about his familys industry. I want the public
to understand how hard we work and what a
specialist job we do, he says. Unfortunately
we live in a generation in which everybody is
an expert at saving money, and where price
drives the consumer.
On a daily basis Adam is asked how much
for a removal?, as if this is a bit like asking
how much a car costs. Anyone can move
furniture, he says, but there is no point in
paying to move something that is smashed
when it arrives. There will always be lower
standard / cheap removers, but we should
never stop striving to push for higher
standards, which is why we believe so much
in the BAR.
A keen member of the BAR Young Movers,
Adam says that he has made a number of new
friends, and has also been able to pass work
on to his contacts from the group, as well as
receiving work from other members.
From my personal contact with other
Young Movers, we have been able to win
work, and to learn from others in the
industry, he says. I hope that in the future
we will continue to see new faces and a high
turnout at the events.
Adam remains committed to attending the
groups social events, despite just becoming a
father for the second time. Daughter Leah
was born in August, a sister for two-year old
Anna. I love being a daddy a hard day at
work can be washed away in seconds with a
sing song and a dance around the front room
with Anna and a cuddle from Leah. They both
make me very proud, Adam says.
And somewhere in between looking after
the children and the company business, Adam
also continues to nd to challenge himself
and expand his horizons. After turning 30 this
year, he completed the Bristol half marathon
in September, testing himself to the limit.
Completing the course in a very creditable 2
hours 21 minutes, Adam managed to raise
over 450 for local charity, the Rosie Crane
Trust.
Meanwhile, Adam has also started to take
part in local amateur dramatics. I love a bit
of a sing song, so maybe a karaoke evening
for Young Movers should be planned, he
suggests. Were just glad he didnt mention
any marathon-running!
Road runner Adam Chudley
Adam Chudley comes from a family with a long and proud tradition in
removals. Adam talks to R&S about what he loves about the moving
business, and tells us why even though he has just turned 30, this long
distance running Young Mover has no plans for slowing down.
Young Mover Prole: Adam Chudley
Every mont h Removals & St orage includes a number
of f eat ure it ems. These are planned well in advance
t o allow members of BAR and suppliers t o t he
indust ry t o join in.
Please cont act Andy or Louise at Analyt ica
Media on: 020 3235 1806
or e-mail: rands-edit orial@analyt icamedia.com
Feat ure Schedule 20 11

BAR News
T
urnout was lower than in previous
years which may have been because
some potential players were at the
IAM conference. However those that did
attend enjoyed the day and the course
was in great condition. Whats more the
weather was a great improvement to
earlier in the week with the 70 mph
winds that battered the east coast turning
overnight to a gentle breeze.
The competition was extremely close
for the Basil Fry trophy. However there
was one clear winner, Mark Windle from
White & Co., who scored 41 points, a
clear 4 shots ahead of the eld. He
played some excellent golf and was
clearly enjoying his purple patch having
won rst prize at a charity competition
organised by John Simpson of Simpsons
Packaging at Wakeeld earlier in the
week.
The trophy was awarded by Chris Fry
from Basil Fry & Co. Ltd. Second place
was awarded to Roger Moore from
Pickfords who scored 37 points, which
was a fantastic score playing off a
handicap of 4. Roger also won the
Longest Drive prize.
The team prize went to Mark Windle,
Peter Doman and Paul Tracey and BAR
once again beat UKWA to retain the
challenge trophy.
After the golf the players
enjoyed a well-earned beer or
two and a good meal at the
hotel to celebrate one of the
better days at work!
Basil Fry & Co would like
to thank all the players who
attended for their company:
Mark Windle, Ian Nicholson
and Mark Dack (White &
Co), Paul Tracey and Roger
Moore (Pickfords), Daniel &
Tony Wiggins (Charles Wood
& Sons), Bill Tiernan (Edes),
Dave Stanley (Xpress) and
David Bunting and Stephen
Vickers (BAR).
Annual
BAR Golf
challenge:
and the
winner is
The Annual BAR Golf challenge was
held at Portal on the 15th September
with 14 players competing for a
number of prizes including the Basil
Fry Trophy and the yearly BAR
versus UKWA challenge trophy.
Report provided by Peter Doman of Basil Fry
Chris Fry (R) presents Mark Windle of White
and Co with the winners trophy.
BAR News BAR News
T
he ndings from the industry surveys are
as follows:
Moves within the UK
The rst three months of 2011 (Q1) witnessed a
steady decline in moves within the UK,
culminating in March 2011 showing a signicant
decline of 8.87% compared to March 2010
(Figure 1). Q2 and Q3 2011 saw a recovery as
all but one month (May) fared better when
compared to the previous years ndings. The
most encouraging months were August 2011 and
September 2011 as moves were up by 4.73% and
5.77% respectively compared to like months for
the previous year. Despite the dips in the rst
few months, overall, UK domestic moves in
2011 for the rst nine months were up by a very
modest 0.02%.
The National Association of Estate Agents
(NAEA) recently commented on some positive
ndings for 2011 Q3 months Throughout
August, NAEA agents reported increases in both
the level of demand for property and the number
of completed transactions, reecting a better
than expected summer for the UK housing
market. The number of sales and the average
number of house hunters registered rose in July
to August. Signicantly, the number of people
registering with an estate agent in August is the
highest post-recession gure.
House prices and sales volume
The Land Registrys House Price Index report
for England & Wales reveals an inconsistent
housing market as indicated by house prices and
sales volumes for the period January 2010
August 2011 (Figure 2). Broadly, house prices
rose during eight consecutive months from
January 2010, but have since fallen away. The
average price of houses recorded in August 2010
was 166,750 and in June 2011 160,779.
The sales volume gures since January 2010
peaked in July 2010 at 68,000, dropping to under
40,000 in January 2011. Most recent gures
available (February 2011 to June 2011) show
more optimistic and encouraging sales volumes.
Industry Statistics: January 2010/11
September 2010/11
Based on surveys completed by Member companies, BAR has analysed the industry statistics for the
professional removals industry, comparing like-for-like months from 2010 to 2011 for the rst nine
months (Q1, Q2 and Q3).
Figure 1: Moves within the UK
8.00%
6.00%
4.00%
2.00%
0.00%
- 2.00%
- 4.00%
- 6.00%
- 8.00%
- 10.00%
2011 compared to 2010 by month
Figure 2: House price and sales volume (England & Wales)
168,000
167,000
166,000
165,000
164,000
163,000
162,000
161,000
16O,000
A
v
e
r
a
g
e

p
r
i
c
e

(
)
S
a
l
e
s

v
o
l
u
m
e
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
Average price () Sales volume Source: Land Registry
Figure 3: Staff Employed
5.00%
4.00%
3.00%
2.00%
1.00%
0.00%
- 1.00%
- 2.00%
Figure 4: Vehicles in use
18.00%
16.00%
14.00%
12.00%
10.00%
8.00%
6.00%
4.00%
2.00%
0.00%
- 2.00%
- 4.00%
Figure 5: Moves to European countries
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
- 10.00%
- 20.00%
- 30.00%
Figure 6: Moves to Overseas (non-European countries)
35.00%
30.00%
25.00%
20.00%
15.00%
10.00%
5.00%
0.00%
- 5.00%
- 10.00%
- 15.00%
Jan 10 Apr 10 Jul 10 Oct 10 Jan11 Apr 11 Jul 11 Month
Sep
5.77%
YTD
12.20%
Mar
- 8.87%
Apr
2.43%
May
- 0.90%
YTD
0.02%
Jul
1.66%
Jun
1.50%
Jan
- 1.39%
Feb
- 5.17%
Aug
4.73%
Jan
54.84%
Feb
36.84%
Apr
- 8.79%
Mar
12.00%
May
- 2.60%
Jun
- 19.23%
Aug
38.89%
Jul
- 6.58%
Sep
35.42%
Jan
0.67%
Feb
1.13%
Mar
3.49%
Apr
3.48%
May
- 1.70%
Jun
- 1.54%
Jul
3.98%
Aug
0.78%
Sep
1.01%
YTD
1.07%
Jan
- 0.42%
Feb
- 1.65%
Apr
0.00%
Mar
6.20%
May
7.32%
Aug
2.38%
Jul
15.21%
YTD
4.37%
Jun
0.00%
Sep
5.41%
Jan
32.56%
Mar
- 9.43%
Feb
4.26%
Apr
- 3.43%
Sep
0.00%
YTD
5.50%
May
11.66%
June
15.66%
Jul
- 10.17%
Aug
15.69%
BAR News BAR News
Industry employment
The number of staff employed increased by
1.07% during the 9 months of 2011 compared to
2010 (Figure 3). The months of May (-1.70%)
and June (-1.54%) fared worse but July 2011
proved to be the most favourable month with an
increase of 3.98% when compared to July 2010.

Vehicles in use
The number of vehicles in use also increased by
4.37% over the rst 9 months of 2011 compared
to 2010 (Figure 4). The most positive month
was July 2011 where vehicles in use for this
month saw a signicant increase of 15.21%.
BAR Members are continuing to operate more
vehicles in August (2.38%) and September 2011
(5.41%) coinciding with the peak season of the
removal industry calendar.
Moves to European countries
Moves to European countries in 2011 compared
to 2010 by month have been rather inconsistent.
January 2011 saw an increase of 54.84%.
Conversely a signicant decrease of 19.23% is
reported in June 2011 (Figure 5), however rather
positive gures are reported for August 2011 and
September 2011 of 38.89% and 35.42%
respectively. Year to date gures reveal a
healthy 12.20% increase.
The top European removal destination for
January September 2010 was France followed
by Spain and then Switzerland and Germany.
The top European removal destination for
January September 2011 was France followed
by Germany and then Spain.
Moves to Overseas countries
(non- European countries)
Moves to non-European countries between
January and September 2010/11 have been
extremely erratic. January 2011 saw a huge
increase of approximately 33%, whilst a
decrease of 9.43% in March 2011 and 10.17% in
July 2011 are recorded (Figure 6). An upturn in
the market in August 2011 (15.69%) and
September 2011 (0.00%) has been fairly
dramatic following the previous Julys low. Year
to date gures for the rst nine months reveal an
increase in Overseas moves of 5.50%.
The top Overseas (non-European) removal
destination for January - September 2010 was
Australia followed by USA and then New
Zealand. The top Overseas (non-European)
removal destination for January - September
2011 was USA followed by Australia and then
New Zealand.
In summary, the UK removals industry
(domestic and overseas markets) continues to be
erratic from one month to the next. There are
many reasons why there is such uncertainty;
economic upheaval, severe pressures on
household spending coupled with wages not
rising fast enough to keep up with the cost of
living and the Governments austerity measures
squeezing investment. Martyn Dyson, head of
mortgages at Nationwide, explains: In
uncertain economic times, homeowners are
attracted to the idea of improving their property
by adding both space and value rather than face
the extra costs and expense of moving to
somewhere bigger. The Nationwide Building
Society is the UKs third largest mortgage
provider.
The UK removals market however appears to
be the most stable in comparison to the Overseas
market (be it moves to European or non-
European destinations) as indicated by year to
date gures.
BAR would like to thank those
members who have participated in
the industry surveys.
Take part in the online industry
surveys and automatically be
entered into the monthly cash draw
to win 100. For more information,
please contact the Commercial
Department: commercial@bar.co.uk
or call 01923 699 483.
Please note all information received is aggregated
and treated in the strictest of condence
.
BAR News
T
ransport for London has released new
information on how the busiest stations
and locations across the Tube and road
networks will be affected during the London
2012 Games, with the promise of further
comprehensive information to come.
The information released by TfL comes in
response to requests from Londons business
community for further detailed information to
help them plan ahead of the Games.
The new TfL one stop shop website brings
together a combination of new and existing
transport information in one location, t.gov.
uk/2012. Further information, including detailed
transport modelling, will be made available on
the website during November and the coming
months, including:
Detailed maps, postcode information and
case studies to help businesses plan how
they will manage the impact of the Olympic
and Paralympic Route Networks, road
events and the Central London Zone
The release of a timetable laying out when
additional data and business support will
become available - including the launch of a
new, free programme of advice on how to
manage deliveries and freight and the
results of an ongoing TfL-funded overnight
delivery trial
A transport planning milestones calendar
The public transport and road modelling
hotspot data will also be published on the
TfL website this month.
O
ver the coming months, this new section
of R&S will provide BAR members with
detailed updates on how they can supply
a high quality of service during what promises to
be a memorable but demanding time. While it
will certainly be harder to get around the capital,
with the right information and some planning
ahead, there is no reason why BAR members
cannot aim to provide a business as usual
service during the Games.
>> Olympics monitor
The 2012 Olympic and Paralympic Games will be the largest sporting event ever held in the UK, and from the end of July to
early September the worlds spotlight will be on London as never before. For companies in the removals sector, moving
goods during this time will pose a unique set of challenges. Not only will road capacity will be reduced by the imposition of
the Olympic Route Network and other road route restrictions, such as temporary Games lanes, but the surge in visitors to
London and other venues all over the UK will also result in increased congestion.
I
n September, Transport for London (TfL)
released online postcode data that will help
companies manage the deliveries they
make and plan the routes they use during the
2012 Games.
Companies can use the data to check
whether individual postcodes in the Capital
will be affected by the Olympic Route
Network (ORN), Paralympic Route Network
(PRN), Central London Zone (CLZ) or Games
Road Events.
In total, 2.6 per cent of Londons roads will
be used by the Olympic Route Network. Key
routes on the Olympic Route Network (ORN)
will have a 6am to midnight parking and
loading restriction in place with penalties of
200 for infringement.
Many side roads and junctions will have
changes to their access to the key routes and
signals will be prioritised for the ORN.
The ORN and associated trafc measures
will come into operation a couple of days
before the Opening Ceremony.
By entering the data into their routing
software, companies are able to highlight the
postcodes that contain both the ORN, for
example, and one or more of their delivery
locations.
That will allow them to produce a list of
both clients and locations that will be
impacted during Games time, and will be a
timesaving tool when planning deliveries.
Postcode data released for planning
The dataset does not include postcodes in adjacent areas where access may be altered by the
changes that are needed for the ORN, PRN, Games Road Event routes and the Central London
Zone.
BAR members wishing to receive updates to the post code data set as they are made will need
to register on line.
The online postcode data has been produced by TfL in conjunction with Royal Mail and is
now available in its raw form online at www.t.gov.uk/developers.
For further details in respect of changes to the road network at Games time please refer to the
Olympics section of BARs website and to www.t.gov.uk/orn
Temporary changes to the road network
may be made in these postcodes during the
London 2012 Olympic and Paralympic
Games: E1, E3, E9, E10, E14, E15, E16,
E1W, EC3N, EC3R, EC4R, EC4V, EC4Y,
NW1, SE3, SE7, SE10, SE18, SW1A,
SW1E, SW1H, SW1P, SW1X, SW1Y,
W1J, W1K, WC1A, WC1B, WC1H,
WC1N, WC1V, WC2A, WC2B, WC2E,
WC2N, WC2R.
Please note that the inclusion of a postcode
within this dataset does not necessarily
indicate that access for delivery and
servicing to the postcode area will be
affected during the 2012 Games.
The dataset is also subject to change as
plans are modied through consultation
and will be updated and expanded to
include additional detail as it becomes
available.
TfLs one stop shop
TfLs at Windsor
D
avid Silvey, London 2012 Road Freight
Interface Manager for Transport for
London will be one of the speakers at
BARs Annual Conference which will take
place in Windsor on 17-19 May 2012.

For information and to book your place,
contact the Conference Team on 01923 699
483, email conference@bar.co.uk or visit
www.bar.co.uk/conference2012.aspx
Olympics Monit or
BAR News
BAR News BAR Services
M
iranda Hyder, the BAR Services
General Manager, advises members
who are trying to keep costs down
and are enticed by what seem like low
prices:
At rst sight, these prices may seem to
be amazing in light of the recent price
hikes, but members need to check if the
cartons are of the same grade and quality
that they would normal expect.
New BAR Services Account Manager,
Tim Oliver, recommends that members
fully investigate the differences in board
grades and the serious effects that buying
lower cost, and therefore lower quality
cartons, can have.
Since I have taken on my role, I have
become very aware that when I ask
members about the board quality of the
boxes they are buying, they do not always
know what the grade is, says Tim.
What concerns me is that a low board
grade can mean less stackability and
strength and this could lead to an increase
in costly insurance claims.
With Tims comments in mind, BAR
Services is underlining the importance of
understanding the board grade which
should be provided on your written
quotation.
Besides the price, this piece of
information is the most important when
comparing your quotes.
With the clocks going forward and the days
getting colder it is again time to start
thinking about winter outdoor wear. In
conjunction with our uniform supplier
Safpro, BAR Services is pleased to
announce it has negotiated some great
prices on its outdoor, winter clothing range.
Two of the new best sellers in outdoor
wear are the bomber jacket and the deluxe
heavyweight eece. The bomber jacket
provides the comfort of a soft eece lining
whilst its weather resistant shell provides
optimum protection in all weather
conditions. The heavyweight 380g body
warmer is made of an anti-pill, 100 per
cent polyester, and has cuffed sleeves and a
draw cord at the hem.
These are just a couple of outdoor
products from the BAR Services uniform
range for details on other winter
garments, our hi-vis clothing range or any
if you have any other uniform query
simply contact Grant Harris on 01452
509886 or email grant.harris@safpro.co.
uk.
Dont forget, although a uniform provides
protection and warmth for your staff in the
winter months, it also provides a clear and
visual statement about who you are and
what you do. It can be an effective but low-
cost method of advertising your company
and make sure you are remembered by
potential and existing customers.
Understanding corrugated board
2010 to 2011 has seen an increase in corrugated price in excess of 30 per cent. Understandably, this has
put enormous pressure on some BAR members who are trying to keep their heads above water in a
difcult housing market.
Product of the Month
Winter is on its way.......
For some removals companies, this article
will be like teaching your grandmother to suck
eggs but for others it might be the most
important one you will read if you are about to
buy some cartons. All suppliers should be
transparent as to the board grade they are
quoting on. If you are unsure of the board
quality, you should be able to demand a soak
test which will provide you with this
information. Understanding board grades may
help you buy the quality of box you require
and prevent any unnecessary and costly
insurance claims. BAR Services are currently
working with its suppliers on some new board
grades that potentially could be better quality
yet more economical and cost effective. We
hope to bring members more news on this in
the future.
What is corrugated? This is the easy bit,
as you already know, corrugated board is
made up of three components. This
comprises of a sheet of uted corrugated
paper sandwiched between an outer and
inner liner paper.
Types of paper: For the liners there are
two types of paper used: Kraft paper is
manufactured from virgin softwood bres
which provide strong, long bre pulps
making it also the best paper to print on. For
this reason, it tends to be the paper of choice
for the outer liner. The quality of the outer
paper is paramount to the strength of the
box. Removal boxes are always double wall
and will always have two rows of uting.
Test paper is made from recycled papers and
thus the bres are shorter. The shorter bres
dictate that it is usually used for the inside
liner. If test was to be used on the outer
liner, the stackability, containability and
moisture resistance could be affected.
Paperweight: This denotes the thickness
of the paper, and is measured in grams per
metre (gsm). The higher the gsm, the thicker
the paper.
Flute size: There are ve ute sizes that
are used; BC is probably the most common
of all used in double wall cartons.
For example, 125K/BC/125T means that
your corrugated box is made from a 125gsm
outer, a B ute and a 125gsm inner.
When obtaining quotations, this is the magic
number that members should be comparing
before looking at the price.
A simple guide to corrugated board
BAR News
CMG News
BS 8522
Bishops Move
A family for
the future
Bishops Move Group has been part of the
British removals industry for over one
hundred and fty years. The Bishop
family continue to sit on the Board of the
company and to manage Bishops Move
in the best traditions of family removals
businesses, with an unrivalled dedication
to service. But Bishops Move is also
rmly focused on the future, developing
its online services and looking to grow its
business using its network of franchisees
who must all be BAR members.
B
ishop & Sons Depositories was
established in 1854 by Joseph Bishop,
who was a labourer from Norfolk and
who came down from London to join the
newly established police force, founded by
John Peel. J.J. as he was known, left the
police force after a short time and opened a
green grocers in Elizabeth Street, London SW1
from where he developed the business to
include moving household furniture and
effects. This soon evolved to become a
general cartage and removals business, with a
small yard in what was then the village of
Pimlico, SW1.
J.J. operated a farm in Battersea and used this
land to supply the business with horses. He
purchased Hugh Street off Belgrave Road in
SW1, which gave Joseph James the perfect
opportunity to grow the business adjacent to
Victoria Station.
Over the years, the company evolved and
always appeared to have members of the
family within the business to ensure a smooth
transition to the next generation. During these
years, many potential family members learned
their trade working for competitors and
Bishops Move is now the largest private
family-owned removals company in the UK.
Modern times
The company has 14 strategically placed
depots, 8 Franchise Depots, 4 trial Franchise
Depots and 5 nominated Agents, to cover their
requirements on a
nation-wide basis.
The Bishops
Move Board of
Directors
presently has
5 members
of the
family
involved
on a
day-to-
day basis.
They work with
the Managing
Director, Alistair Bingle,
who has worked his way through
the company after commencing as a
Depot Manager, then being promoted to
Operations Director and eventually
Managing Director. Kevin OSullivan is the
Finance Director, Chris Marshall, the
Marketing Director, and the many levels of
expertise and various skill sets are covered by
family members. International Relocations:
Grant Bishop, IT/Communications: Peter
Bishop, Business Development: Neil Bishop,
Joint Chairman: Nigel Bishop and Roger
Bishop.
Bishops Move has always been
predominantly a domestic mover within the
UK, and using the 31
locations, it is able to
develop the brand
covering UK Domestic
moves, Commercial
moves, Corporate
Relocations, International
Relocations, Storage etc.
The advantages of working
for a family run company
are clear, in that the client is
guaranteed to receive a proven
level of service linked to the
Bishops Move quality brand.
This has involved repeat business
for over 150 years incorporating
family attitudes, the quality
workforce and pride in the
company name.
Nigel Bishop started off working
on a Saturday in the Battersea
CMG Pro le - Bishops Move
The Commercial Moving Group (CMG) is a dedicated group of companies within
the British Association of Removers that specialise in all aspects of
commercial relocations.
CMG News
BS 8522
warehouse in 1953 at the age of fourteen
during the school holidays, and up until
recently was Managing Director of the
Bishops Move Group. He is now Joint
Chairman with his brother Roger Bishop, and
is responsible for the development of selected
areas of business, including Franchisement.
Nigel has worked in other businesses prior to
moving across to Bishops Move, such as the
Bergen Steam Ship Company, Air Land & Sea
and Smith & Herbert.
The effects of the economic downturn have
affected the company and altered the way in
which we generate our business., Nigel tells
R&S. Since 2009 there has been a major
reduction in the level of enquiries and we have
had to adjust the business by developing our
Online Services and making the best of the
opportunities through such outlets as Google,
Yell.com etc.
The Relocation business has become more
competitive as regards price and in getting
information to your clients more quickly than
ever before, Nigel adds. During the last two
years, we have had to adjust to the downturn in
business by making sure that our stafng and
vehicle levels are in line with the modern day
requirements.
Looking to the future
One of the major opportunities where Nigel
and his co-Directors see optimistic
opportunities for growth are in developing the
Corporate & Private sectors of our business
and utilising the services of our Franchises,
trial Franchises and selected Agents.
Nigel says that these companies are always
selected on the basis that they are BAR
members, family businesses and offer a quality
of service similar to that of Bishops Move.
They are set up with a Bishops Move
telephone, Bishops Move advertising, and
supply staff and equipment in Bishops Move
livery and they develop the brand in areas
where Bishops Move have had difculty in
extending coverage. It is all about brand
awareness, Nigel explains. We do all we can
to ensure that the Bishops Move depots, the
franchises, trial franchises and selected agents
operate in such a fashion that they are seen as
a quality Bishops Move brand.
It is no surprise that Bishops Move is
insisting that franchises must be BAR
members. Nigel says BAR membership was
initially very benecial to family-owned
companies such as Bishops Move, thanks to
the rst class training policy in place for sales
staff, packers, porters, drivers, etc.
Many of the larger companies now have
introduced internal trainers who teach
employees how to be an expert in their chosen
job description and this is a benet which is
directly attributable to the standard of training
within BAR over the last 40 years, Nigel
says.
BAR members must be able to look to the
ofces of BAR to support and help them,
particularly in these difcult times and we
would like to see a more direct approach to the
BAR Secretariat from company level, he
adds.
Whilst we are all aware of difcult market
conditions, we as a Group have a clearly
dened strategy for the development of the
business and we have some exciting
projections for the company within the next 18
months. We are proud of our past; we do live
in the present, yet we continue to plan for the
future, Nigel says.
Our companys sole purpose since its inception in 1977 is to serve the membership to
supply good quality, innovative packaging products at low prices. This is achieved by buying
jointly on your behalf and passing on the discount achieved from this bulk purchasing power!
As a member, we should be your preferred supplier but are we? For many of you the answer
will be yes but for those of you that say no then we would like to know why?
Your feedback is important so please ring us on 01342 870087 or you can simply emai
sales@barservices.co.uk
We look forward to hearing from you.
Are we yo u r preferred
s upplier - if not, why not?
We do all we can to
ensure that the Bishops
Move depots, the
franchises, trial
franchises and selected
agents operate in such a
fashion that they are
seen as a quality
Bishops Move brand.
Nigel Bishop, joint
Chairman Bishops Move
CMG Pro le - Bishops Move
Overseas Group News
Fox Moving
& Storage
Paul Fox is one of the most
respected gures in the British
removals industry. As the
Managing Director of a family-
owned business, working his
way up from being a porter in
the 1970s, and as an ex-
President of the BAR, Paul is
uniquely placed to discuss the
way ahead for the industry at a
challenging time for all.
P
aul gave his time to talk to R&S about
how Fox Moving & Storage has
responded to the house market crash by
increasing its exposure to self storage and to the
international market.
In May 2011, Fox Moving & Storage
celebrated its fortieth year in the removals and
storage business but its family involvement in
the industry go even further back to a humble
removal rm established in Newport by Cecil
Bailey, or Uncle Cecil, in 1920.
After the Second World War, that business was
nationalised and became a branch of Pickfords,
but Cecil remained in the industry and
encouraged his son Tony and nephew Roy to join
Pickfords as Trainee Managers.
Then in 1971, Roy Fox, Pauls father,
purchased a small removal company for 6,500
and established the foundations of the present
company. Originally called Fox the Mover and
located in Cwmbran in South Wales, over the
course of the last forty years Fox has become a
nationwide concern, based on organic growth
and on strategic acquisitions across the UK.
Roy Fox went on to found Britannia in 1981
with John Court and Michael Banks (amongst
others). Finding they worked well together, they
merged their own businesses together in 1986.
As Operations Director Paul Fox controlled the
nationwide expansion, with different brand
names operating in West Midlands (Jays)
Birmingham (Tobutts) Warwickshire
(Robinsons), Lancashire (Towlers), Lincolnshire
(Briggs), Berkshire (Sirls), and London (The
Pantechnicon), followed by the acquisition of
Perry Bros of Crickhowell and Chapman of
Cardiff in 1990s Paul became MD in 1994 and
steered the company back to family ownership;
rebranding the Group Fox Moving & Storage in
2000.
It would have been hard to predict such a
journey forty years ago, Paul says. Paul joined
the family company straight from school as a 16
year old in 1977, and worked his way up through
the business from Porter to Young HGV Driver,
Branch Manager (Dad was kind enough to
buy a business for me to run just before my
20th birthday, he remembers), Operations
Director, and then Managing Director in 1994.
Developing international business and
self storage services
The recent years have been tough for the
industry, and MD Paul has been quick to take the
necessary, but painful, measures to prepare Fox
for the worst. The recession hit hard at the back
end of 2007 and the housing market continues to
at-line, Paul says. We took a strategic view to
dispose of outlying property and branches. This
served as a nancial buffer against worsening
trade and unreliable banking service providers.
Costs continue to rise and our slim margins
are consequently squeezed. It is fair to say that
we have never worked so hard for so little.
But while the UK housing market may be
moribund, Fox has been able to develop its
international business and self storage business.
Self storage revenue now exceeds our container
storage revenue and we have facilities in four of
our Branches, Paul told R&S. Over 50 per cent
of our work is now of an international nature,
with only 15 per cent coming from the private
domestic housing market.
Strategic investments have been the key to this
transformation. In 2005-2006, Fox opened self
storage facilities in Cardiff, Cwmbran and
Stourbridge, and in 2008 the company acquired
international removal business Vanpac
International in Southampton, from US-based
parent company Atlas World Group. Even in
darkest 2011 the Group opened a new self
storage and removal branch in Newport.
Overseas Group Pro le - Fox Moving & St orage
Paul Fox, MD of Fox Moving and Storage
Overseas Group News
Fox has also gained a major feather in its cap
being selected by Agility GRMS as a supplier on
the much sought after Ministry of Defence
contract. That award is a signicant vote of
condence in the professionalism and experience
of what is still, for all the growth of the last forty
years, very much a family-owned and family-run
rm.
We have further developed our corporate,
military and business moving lines of business,
Paul explains. Most signicantly we are proud
to be appointed as a preferred UK supplier to
Agility GRMS who manage the MoD Worldwide
Removal Contract.
Keeping it in the BAR family
Fox now employs more than 100 people in 8
branches across the country. We are pleased to
be working with a number of strategically placed
franchisees to provide national coverage, Paul
says. All are BAR members and indeed have
become personal friends over the years through
our BAR activities.
The Fox family has played a major part in the
BAR over the years; Roy Fox was President in
1984, and Paul followed him to the position
twenty years later, in 2004. Paul has also chaired
the National Council and the Institute, and
continues to serve as a National Councillor.
Company Director Stephen Denning currently
serves on the Overseas Group Council.
At the BAR Board, Paul was part of the
initiative leading to the Governance review of the
Association and the creation of the new role of
Director General. He has also been a persistent
voice in calling for standards-based membership
I believe the matter should be revisited and
those companies that maintain quality standards
need to lead the way, he argues. The housing
market crash that started in 2007 (and is still on-
going) has severely compromised our industry
and has made BARs task of formulating a new
vision and strategy more challenging, as member
companies struggle to nd time and resources to
support new initiatives. There is still much to be
done and it is vital that the members engage at all
levels. In my view, a well administered quality
standard, implemented in a business of any size
can only benet customers, staff and
proprietors.
Fox itself is one of those companies doing just
that leading the way in the use of quality
standards. Fox is a member of the BARs
Commercial Moving Group and is accredited to
ISO 9001 and BSEN 8522 for commercial
removals. The company is also a member of the
Overseas Group of the BAR and FIDI, holding
the FAIM accreditation.
Paul has a conservative outlook for the future.
We are protable and we continue to move on
up; if we can prosper in this climate then we
should be well placed when the upturn comes
however, it would be wise not to bank on this
happening any time soon.
But whatever the future holds, in the hands of
Paul, Fox Moving looks set to continue to be one
of the UKs leading independent removal rms.
And with son Daniel following father into the
business, with a degree in business and
marketing under his belt, it is clear that well-run,
professionally managed family concerns such as
Fox Moving & Storage represent perhaps the
strongest part of the British removals industry.
T
he 49th annual meeting of the
International Association of Movers in
Denver kicked off with a well-attended
membership lunch on Monday September 12,
followed by three days of events for ordinary
members and governing members.
The IAM now has 2,436 members in 176
countries. The UK provides 9 per cent of
IAM core members, the second largest
country behind the US, which has 47 per cent
of core members. In total, Europe provides 28
per cent of core members. This year there
were keen debates about the establishment of
a Members Ethics Council and an IAM Code
of Ethics Enforcement policy. When
established in 2006, there were no
enforcement guidelines for the Code of
Ethics. Standards were another area for
discussion. IAM announced that it has
submitted its Electronic Inventory Standard to
the International Organisation for
Standardisation, and expects the standard to
be conrmed as an ofcial International
Standard by next years annual meeting.
Members were also delighted to hear about
the dramatic growth of the IAM Young
Professionals programme, which is very
similar to BARs own Young Movers group.
Arrowpak International of Suffolk regularly
attend IAMs annual conferences. Terry
Cobbin, Commercial Director at Arrowpak
International Movers Ltd, told R&S that
IAMs conferences are The ideal place to
pitch your business on a global scale. Where
else in the world can you get to meet all your
agents, suppliers and services partners from
all continents all under one roof?
IAM said that it is looking at ways to make
its popular Shipper Guides more user-
friendly, and intends to develop applications
for mobile devices for accessing the Guides
on the move.
For the last two years Arrowpak
International have opted to sponsor the
Casino night, one of the highlights of the
event. Terry said We nd its a great way to
get our name out there whilst supporting the
IAM scholarship fund. The next annual
meeting, the much anticipated 50th
anniversary meeting, will be held in October
2012 in Washington, DC.
IAM considers Ethics
In my view, a well
administered quality
standard, implemented
in a business of any size
can only benet
customers, staff and
proprietors.
Overseas Group Pro le - Fox Moving & St orage
Training News
A
ccording to Tachodisc, the UK
manufacturer of EC-approved analogue
tachograph charts, in some cases, drivers
are being offered the opportunity to attend a
three-hour course for 45 in return for an
accredited Driver CPC certicate for the full
seven-hour course.
Arranging 35 hours of training per driver can
be difcult as it involves drivers taking time
away from their regular duties and place of
work. These illegal centres aim to take
advantage of this situation by offering
vulnerable organisations an alternative means of
reaching the driver requirements. However, as
Driver CPC is legislation and a legal
requirement, any driver who attends these
courses is breaking the law.
Last year the Driving Standards Agency
released gures showing that only 200 of the
900 approved Driver CPC training centres had
been audited by JAUPT and none had their
centre approval withdrawn. The information
also recorded that a vast number of audits have
been conducted at the larger, more established,
training centres with many smaller training
providers not being asked to provide evidence
of quality control.
Karen Crispe, Managing Director of
Tachodisc says: If this is not addressed soon
and inspection levels continue at this same slow
pace, underhand training courses could continue
to permeate over the next couple of years. Add
to this the ood of drivers expected to cram in
the required hours before the deadlines, which
is already fuelling rumours about price
increases and accessibility, and the situation
could actually get worse.
BAR Training services offer eight removals
industry-specic Driver CPC courses. Training
is available on Members premises, in the
various BAR areas or at BAR Watford.
(Martyn Minker, BAR Training Services)
For further information on Driver CPC training,
please contact BARTS on 01923 699484 or
email training@bar.co.uk
Hefty ne for
no formal
training
F
ood distribution business, BFS
Group, trading as 3663, has
been ordered to pay 62,000
after a truck driver was paralysed
from the neck down in a work
accident.
Reading Crown Court was told
how the 3663 temporary worker
was unloading metal roll cages
from the rear of an 18-tonne lorry
in Slough, Berkshire in October
2006 when one fell and crushed
him.
The worker was left paraplegic
and conned to a wheelchair.
The court heard how during his
four weeks as a temp, 3663 had not
given him any formal training in
relation to the loading and
unloading of a vehicle and the
correct use of a tail lift.
BFS admitted breaching Section 3
of the Health and Safety at Work
Act 1974. The company was ned
48,000 and ordered to pay
14,000 legal costs after accepting
responsibility for the accident.
The judge explained that the
monetary value of the ne imposed
by the court was in no way
intended to reect the value of the
injury suffered. Thomas Kilduff,
senior environmental health ofcer
for Slough Borough Council, said:
The case emphasises the need to
ensure everyone at work, including
temporary and agency staff,
receives adequate training and
supervision to perform their work
safely.
Think twice when
booking your Driver
CPC training
Recent research suggests that some registered Driver CPC training
centres are not complying with the regulations set out by JAUPT
(Joint Approvals Unit for Periodic Training).
Because your people are your great est asset
BARTS Courses
Book your places t oday
Call: 01923 699484 or email: t raining@bar.co.uk
BTEC Advanced Award in
Removals Management 2012
The BTEC Advanced Aw ard in Removals
M anagement is a 2 unit course and is t he only
nat ionally recognised removal speci c quali cat ion
of it s kind. St udent s w ill be required t o pass an
examinat ion on an addit ional dat e in order t o pass
t he quali cat ion.
Course Dat es 2012
Part 1 - 28 February 02 M arch 2012
Part 2 - 3 15 M arch 2012
Part 1 - 16 19 July 2012
Part 2 - 07 - 09 August 2012
Part 1 - 22 25 Oct ober 2012
Part 2 - 06 08 November 2012
Writ ing a Winning Tender
f or t he public sect or
This is a brand new w orkshop t aking place at BAR
Wat f ord covering t opics such as:
Risk M anagement Opport unit ies t o score
Const ruct ing a w inning st at egy
Present at ions What t o w rit e Feedback
Ident if ying your USP Pricing
Where you can st and out Tips & t echniques
Common M ist akes Usef ul inf ormat ion
Course Dat es 2011
08 December 2011
99 + VAT p/p
1675 + VAT p/p (BAR Member)
1995 + VAT p/p (Non BAR Member)
BTEC Award in Pract ical
Est imat ing 2012
This 2 day course is pract ically based and is designed t o
t each st udent s t he art of est imat ing as w ell as f ace t o
f ace sales t echniques, covering t opics such as:
Pract ical Est imat ing at 2 local propert ies
Quant it y Assessment The Role of t he Est imat or
Healt h & Saf et y Cont ract Condit ions
Communicat ion Techniques
Removals Insurance
Course Dat es 2012
24 & 25 January 2012
06 & 07 M arch 2012
09 & 10 M ay 2012
03 & 04 July 2012
12 & 13 Sept ember 2012
14 & 15 November 2012
Selling Skills/Promot ing t he
BAR OFT Code of Pract ice
This 1 day course is designed t o enhance sales
skills and t o demonst rat e t he most ef f ect ive w ay
of promot ing t he BAR OFT Code of Pract ice t o w in
business, covering t opics such as:
The Role of t he Salesperson M arket ing
Prospect ing & Negot iat ing Promot ing t he
OFT Code Communicat ion & Present at ion
Ident if ying Cust omer Needs Closing t he Sale
Course Dat es 2012
15 February 2012
11 July 2012
17 Oct ober 2012
19 December 2012
545 + VAT p/p (BAR Member) 99 + VAT p/p (BAR Member)
Indust ry News
40
European News
R&S is grateful to FEDEMAC for
its contribution to this section
Sarkozy stands
up for road
transport
industry
F
rench President Nicolas Sarkozy
used his visit to a road haulage
company in September the rst
such visit by any French head of state
to announce that his government would
examine measures to improve the
competitiveness of the industry.
President Sarkozy noted that over 80
per cent of freight volumes in France are
transported by road, but that French
companies are rapidly losing market
share to foreign rivals.
Road transport is irreplaceable, and I
am not going to allow the road haulage
industry to disappear, he said. Only
road transport is able to be as close to the
client as possible.
New taxes in France, and the prospect
of the complete liberalisation of cabotage
in 2014 in the EU, are posing a particular
challenge to the national industry, which
employs 400 thousand people in France.
President Sarkozy said the government
would engage with the sector and discuss
these challenges, and issues such as
working hours and new legislation on
axles. The French Government is due to
announce specic measures to support
the industry in January.
and taxes
French HGVs!
W
hile President Sarkozy was
pledging his support to the
road haulage industry, it
emerged that the ecotax that will be
levied on heavy goods vehicles will raise
1.24 billion euros per year.
That is the estimate released by
Frances transport infrastructure
nancing agency, AFITF.
The so-called ecotax is due to be
imposed in mid-2013, after a trial in the
Alsace region in March 2013, and will be
levied at a rate of 12 euro cents per
kilometre travelled.
Funds raised will go towards the
nancing of transport infrastructure
and not exclusively road infrastructure.
Compliance with the tax will require the
installation of satellite-tracking
equipment on heavy goods vehicles.
LEZ update
A whole series of new low emission zones are set to come into force
in Europe in the coming months.
T
he latest Low Emission Zone information
from Fedemac suggests that Italy will be
the focus of new LEZ activity this
autumn. Rome is starting a LEZ for goods
vehicles on 1st November 2011, to add to its
existing coach and motorcycle LEZs.
In Lombardy, LEZs became permanent from
15th October, while the LEZs in Bolzano and
Sud Tirol re-start in November and will be in
operation all year round.
A LEZ started in Emilia-Romagna from
October, the Milan Ecopass has been extended
at least until the end of the year, and LEZs in
emergency situations are now possible from
December in Umbria.
The Aosta LEZ is likely to re-start on 7th
November, while the province of Veneto
expects to have LEZs this winter, but this has
not yet been conrmed. Fedemac believes an
LEZ is also likely for Trentino.
Meanwhile, in Germany, Magdeburg and
Halle started LEZ in September, while of
course London is gearing up for signicant
changes in its own LEZ from 1 January 2012.
News Roundup
R&S is grateful to FEDEMAC for
its contribution to this section
T
he European Commission has
published a wide-ranging report into
the market trends and structure of the
European road freight transport sector.
The key ndings of the report are:
Activity levels. The road freight
transport sector in the EU has not yet fully
recovered from the drop in activity in the
wake of the economic crisis in 2008/09. In
terms of tonne-km, the activity level in
2010 was still 9 per cent below pre-crisis
levels of 2007. In 2010, road freight
transport activity in the EU, measured in
tonne-km, was roughly 3 per cent higher
than in 2009. However, this followed a fall
of 2 per cent in 2008 and another 10 per
cent drop in 2009 which leaves road
freight transport activity in the EU still
about 9 per cent below pre-crisis levels of
2007.
New approaches to competitivity.
The report outlines the differences in the
activity levels of individual Member
States. Hauliers from many of the 12
Member States that only joined the EU in
2004 and 2007 (EU12) appear to have
recovered much better from the depth of
the crisis than hauliers from the 15 old
Member States, known as the EU15. In
particular, hauliers from these new
Member States are gaining market share,
above all in international transport where
they already account for almost half of all
activity in the EU (48% in 2010), up from
a third (32%) only 5 years earlier. By
contrast, hauliers from the EU15 appear to
be struggling. None of them has returned
to pre-crisis levels yet. Moreover, the
growth of their activity almost ground to a
halt in the second half of 2010.
Modal share of road transport. Road
freight transport accounts for 73 per cent
of all inland freight transport activities in
the EU. After having slightly risen in
2009, the modal share of road is now back
to where it was before the crisis. The other
inland modes rail and inland waterways
recovered somewhat more strongly than
road, albeit from a deeper hole.
Cabotage. The lifting of special
cabotage restrictions on 1st May 2009,
which applies for a transition period of up
to ve years to hauliers from most of the
countries that joined the EU in 2004,
shows remarkable effects: cabotage
activities of hauliers from these countries
almost tripled between 2008 and 2010. In
2010, the tonne-km generated by EU
hauliers in cabotage operations were 17
per cent higher than in 2009. The growth
was particularly strong for EU12 hauliers
(+51 per cent). As it followed an almost
doubling of their activities in 2009 (+94
per cent), cabotage by EU12 hauliers rose
almost threefold (+194 per cent) between
2008 and 2010.
The economic crisis may also have
contributed to the success of EU12
hauliers in gaining market share as they
are apparently able to offer freight
transport services at competitive
conditions, the report says.
Commission publishes road
freight study
BAR News
Indust ry News
42
I
n 2010 the London Elephant Parade raised
more than 4 million for conservation charity,
the Elephant Family, to help safeguard the
endangered Asian elephant. Cadogan Tates Eco
Movers organised and executed the logistics on
which the success of the project depended.
On the surface, the logistics seemed relatively
simple. First, collect a life-size unnished
breglass animal sculpture from the manufacturer
and store it. Then deliver to a famous artist for
painting (think Marc Quinn, Jack Vettriano,
Diane Von Furstenberg). Collect from the artist
(from as far aeld as Europe or Thailand) and
return to storage. Deliver to a specied location
on a city street and securely rig onto plinth. After
a month or more on display, collect and deliver to
a central location for display and sale at charity
auction. When sold, move back to storage and at
a later date deliver to nal purchasers location
anywhere in the world. Repeat this process for
the plinth weighing 150kg (minus 500kg worth of
concrete blocks). Then multiply this several
hundred times with the street installation and
clearance having to happen in a 12 hour period.
In theory, all simple but demanding. In practice,
add insuring the sculptures, some valued at
150,000, garnish with a liberal smattering of
charity publicity stunts such as putting 25
elephant sculptures on the steps of Trafalgar
Square during rush hour or placing an elephant
inside the London Eye and you have Elephant
Familys complete recipe for serious fund raising
and a major logistics challenge. In the end the
Elephant Parade became Londons largest ever
outdoor art exhibition and needed over 3,500
individual precision co-ordinated movements.
Eco Movers performance was clearly up to the
task as, when the Elephant Family decided on a
similar project, Jungle City in Edinburgh, they
were straight onto Eco to invite them to provide
the logistics planning and execution. Although on
a slightly smaller scale, Jungle City had the
added problem that, this time, the pre-display
process of storage and painting of sculptures
would take place over two countries spanning the
cities of London and Edinburgh. As Cadogan
Tates UK-based operation is largely focused on
the upper end of the London moving market,
Cadogan Tate needed a partner north of the
border.
Darren Pardy, General Manager of Eco Movers
division believed that given the level of trust and
respect built during the rst London exhibition, it
was vital any operating partner in Edinburgh
would need to have the same ethos and focus on
quality that is the hallmark of Cadogan Tates
service,. While Scotland has some excellent
movers, for Cadogan Tate there was only one
option and that was West Lothian-based Matt
Purdie and Sons.
Jonathan Hood, Group MD of Cadogan Tate
explains: With nearly 35 years experience of
moving art, including large scale exhibitions, and
having managed the unique challenges of
working with Elephant Family, we had to be sure
that our partner on the Jungle City project was up
Cadogan Tate and Matt Purdie and Sons
together recently populated the streets
of Edinburgh with several hundred
crocodiles, orang-utans and other exotic
creatures. At the same time, they
managed to avoid arrest and helped
raise more than a million pounds for
Jungle City, a leading wildlife charity.
Jungle City
Cover Feat ure Jungle Cit y
Photo: Royal Photographer Hugo Burnand
Indust ry News
43
to the demands of the project but also mirrored
our own commitment to exceptional service. Matt
Purdie and Sons is a company that really echoes
our values and we were delighted (and a little
relieved) when they agreed to partner with us. We
had the unique experience of how to run the
project (having done it all the year before) and all
the resources for the London leg. Matt and his
team had the ability and resources to handle the
Northern leg and were willing to rely on our
experience and direction for the execution of the
project.
Traditionally, the logistics behind such a vast
exhibition would materially impact on the
environment; however with their award-winning
digital bespoke route planning technology,
combined with strong eco-credentials, Eco
Movers ideally suited the rst leg of the
exhibition, transporting the 130 sculptures with
minimal impact on the environment. Using fully
electric or low particulate emission LPG 3.5
tonne vehicles, once Eco Movers had facilitated
the movement of unnished sculptures from
manufacturer to artist and back to a central
London location, Eco worked with Matt Purdie
and Sons to coordinate mass transportation of the
sculptures by back load on Matts road trains.
Once the animals were in Edinburgh, Matt Purdie
and Sons took over as the sole provider of storage
and transportation with Eco Movers continuing to
retain responsibility for coordinating each
movement.
Over the period of the Edinburgh Festival 130
life-sized sculptures of Tigers, Crocodiles, Adult
and Baby Elephants, Orang-utans and Hornbills
were installed on their plinths with some 25
tonnes of concrete blocks at Edinburgh Botanical
Gardens and various other prominent locations
for 3 weeks, transferred on to the streets of
Edinburgh for 2 weeks and nally returned to the
National Museum of Scotland for a grand auction
before returning to Matt Purdie and Sons for
delivery to their proud new owners throughout
the UK and overseas.
In order for the event to remain nancially
viable as a fundraising exercise and to be
worthwhile for Cadogan Tate and Matt Purdie
and Sons, costs to all parties had to be minimised
and for this Eco Movers used their Ecologic
technology. This allowed Elephant Family to
view multiple prices on all movements allowing
them to instantly obtain a real-time price and pick
and choose the most cost effective way of
transporting sculptures according to their own
priorities.
Darren told R&S: Instead of pricing by rate
card we were able to reduce costs by using our
software to optimise the use of resources while
providing a bespoke price for deliveries.
At the end of the 2010 London Elephant
Parade, Cadogan Tate were so impressed by the
Elephant Family charity as a serious force for
good in the natural world that they purchased
their own sponsored elephant sculpture. At the
end of the Jungle City project, the joint logistics
partners combined to purchase a stunning pair of
Hornbill sculptures featured on the cover of
Removals & Storage this month. One will join
Cadogan Tates elephant in London while one
will grace Matt Purdie and Sons HQ in Scotland
lets hope that they dont mind being separated.
If you would like to donate to Elephant Family
their website is at www.elephantfamily.org

Cover Feat ure Jungle Cit y
Matt Purdie and Sons is
a company that really
echoes our values and
we were delighted (and
a little relieved) when
they agreed to partner
with us.
Jonathan Hood, Group
MD of Cadogan Tate
Cadogan Tate and Eco Movers road team
meeting HRH Prince Charles at the Royal
Hospital Chelsea prior to the Elephant
Parade London auction
Cadogan Tate Founder and Chairman
Rohan Masson-Taylor with The Duchess
of Cornwall meet members of the Eco
Movers team at the Royal Hospital
Chelsea
Jonathan, Darren & Matt with some
dodgy birds they picked up in Edinburgh
Indust ry News
44
Feat ure BARs online mark et ing t ool
Gary Wheadon, Company Director, Sullys, is a
big fan of BARs online referral system. By
being registered on BARs consumer site, his
online presence resulted in almost 30,000
worth of work last year. Considering my total
outlay to be up on the BAR site amounted to
350 plus VAT, thats not bad!
Gary Wheadon
on BARs Lead

Generator
A
lthough Gary ensures that Sullys gets good
exposure and marketing in trade directories
such as the Yellow Pages, he sees the BAR
site as extremely good value for money and a
useful additional source for generating revenue.
If you compare the minimal amount it costs to
be on the BAR site, compared to, say, the 1000
you would pay for an advert in a local directory
like the Yellow Pages, its a no brainer, he told
R&S.
Gary keeps a record of the number of inquiries
he has received and documents which of these
inquiries are converted into actual jobs. In the
past year, he has received 95 inquiries and, about
40 per cent of these have been converted in to
jobs totalling 30,000. As well as the direct
inquiries Gary receives, potential customers
looking at the BAR website click on Sullys
details which bring them through to his website.
As a result, he has received a further 60 inquiries
last year which generated 17,000 of work.
Is it worth it?
The BAR sales lead section of the website has
generated well over 6,000 leads for BAR
members since it began. What makes the BAR
system so attractive for Gary is that it is able to
direct sales leads that are pertinent to Sullys in
terms of the companys services, location and
capacity.
I dont mind spending 100 so I can get an
advanced quote which increases my chances of
getting a job. Unfortunately these days
everything costs. So many companies pay for
sales lead services which can cost between 2-
10 per lead. That money is going into someone
elses back pocket whereas this money goes to
our Association so it can invest more in running
this website and sales lead service. Its not an
enormous amount to get somewhere.
I know there are members who feel that this
service should be part of the Membership fee.
The search directory service BAR supplied
prior to the lead generator is still free; this is an
enhanced extension to that service. The setup and
on-going costs of the project have to be found. It
would not be fair to the membership who do not
utilise this additional service to subsidise those
who do. Thereby those who gain most (additional
leads / work) will by denition pay more towards
the running costs.
Marketing BAR members
Gary sends in a monthly report to BARs
Commercial department which coordinates the
website and he lets them know which leads
worked and which didnt. Many of the leads are
well out of my area, whilst some others are
spurious calls from local competitors trying to
nd out about my prices. However, the point is
that if you are willing to take on work, BAR
basically does some of your marketing for you
through this site.
Although there could be a competitive
advantage for the relatively few BAR members
who are listed on the BAR website to scoop up
all the sales leads between themselves, Gary
takes a different, more long-term view. If every
BAR member becomes listed on this site, this
would portray the industry in a better light. I
dont mind competing with fellow BAR
members, and would much prefer the work to go
to another BAR member than a non-BAR
member. We are missing a trick if we dont cover
the market better.
So, get yourself listed on the website! For more
information, see www.bar.co.uk/trade/mybar/
barleadgenerator/buyunits.aspx

Feedback
Whats your experience of the online referral
system? Let us know how it is working for you
and your ideas for other marketing tools by
emailing
rand-editorial@analyticamedia.com
The point is that if you
are willing to take on
work, BAR basically
does some of your
marketing for you
through this site.

Make t he most
of your BAR membership
For more inf ormat ion visit : w w w.bar.co.uk
or cont act : commercial@bar.co.uk
Inst ant recognit ion
Use of t he BAR brand
OFT approved Code of Pract ice
FREE use of t he BAR model Terms &
Condit ions
Award Winning Websit e

www.bar.co.uk
Unique sales lead generat or
Members search direct ory
Real-t ime online est imat ing & enquiry
syst em
Members area wit h f ree broadcast s
and not iceboard f acilit ies

Net working Event s
Annual agship conf erence and exhibit ion
Business seminars
Area meet ings
Young Movers

FREE Prof essional Support
& Advice
FREE legal advice line
FREE nancial advice line
FREE inf ormal conciliat ion service and low-cost
arbit rat ion scheme

FREE Product s and Services
FREE Market ing & promot ional mat erials
downloadable f rom bar.co.uk members area
FREE mont hly issue of Removals &
St orage (R&S) magazine
FREE Award winning
membership pack

Subsidised Product s and
Services
Comprehensive range of product s, services
and market ing mat erials f rom BAR Services at
exclusive member rat es
Subsidised indust ry speci c t raining
Discount ed advert ising in R&S magazine
Exclusive rat es f or indust ry speci c Qualit y
St andards

Exclusive Promot ional
Opport unit ies
Indust ry recognised annual awards:
- Domest ic Mover of t he Year (DMot Y)
- Commercial Mover of t he Year (CMot Y)

Full member represent at ion
BAR Board of Direct ors, including t hree
direct ly elect ed members
BAR Execut ive Commit t ee
Local represent at ion t hrough 16 BAR areas
BAR Funct ional Group Councils and Special
Int erest Groups
PLUS
Access t o f ull range of business part ners:
- Af liat es
- Int ernat ional Associat es
- Prof essional Advisers Panel
- Corporat e Alliances
- Furnit ure recycling
- Conf ederat ion of Brit ish Indust ry (CBI)
- Trade Associat ion Forum (TAF)
Easy Payment Terms:
- Membership Subscript ions
- Training Courses
FEDEMAC membership including f ree
European inf ormat ion on www.f edemac.eu
Range of lobbying act ivit ies
The Removers Benevolent Associat ion (RBA)
charit y f or t he removals indust ry
New Members Induct ion Incent ive Scheme
Indust ry News
46
Feat ure New Member Pro le
F
ive Oceans Moving is a family run-business
based in Oxford, and managed by the
husband and wife team of Barry and
Sharon Tiltman, with Kyle and sister Kelly all
working for the company. At dinner at our
house there is only one conversation
Removals, Kyle says.
Although Five Oceans was founded very
recently, in February 2009, owners Barry and
Sharon have worked for many years in the
industry, in a range of companies in Ireland,
England and South Africa.
And the company has grown quickly in the last
two years. In addition to its own warehouse, Five
Oceans now owns a number of vehicles,
including ve- and three-container door trucks
and several vans for packing services.
Our bread and butter is domestic removals,
but like most, we deliver around the corner or
around the world, Kyle says. We believe that
in todays market you need to have a mixture of
different work in order to grow our business,
including European and International
relocations.
On the international side of the business, Five
Oceans now runs a regular service to Italy, in
addition to its deliveries to France and other
areas on the route.
Shipping has also become a big part of the
business. We are fortunate enough to have
shipped to all parts of the world, with regular
shipments to South Africa, Australia, USA, and
China, Kyle says. We are now going to be
offering groupage rates to these destinations for
trade customers.
Although Kyle is a director of Five Oceans, as
with any small company he has to get stuck into
all parts of the business. I am also the driver,
porter, packer, fork lift driver warehouseman,
Five Oceans Moving:
going the extra nautical mile
Five Oceans Moving is a classic family-run removals business that has joined BAR to differentiate
itself from the cowboy operators. Service and customer peace of mind are at the core of what the
Tiltman family aim to provide, director Kyle Tiltman tells R&S.
Above: Barry Tiltman (L) and his son Kyle Tiltman
Indust ry News
47
Feat ure New Member Pro le
accountant, receptionist, quality manager, move
coordinator, operations manager, sales rep,
buyer, marketing manager, yard cleaner and tea
boy, he summarises for us.
Five Oceans has kept staff numbers to a
minimum during the economic downturn, with a
core of trained temporary staff whom they can
call on when needed for a whole range of duties.
I believe we have a tough time ahead as the
economic climate is not going to improve for
another few years at least, and may even get
worse before it gets better, Kyle says.
With some moving companies asking silly
prices well below cost, this will have a knock on
effect for all of us.
More than half of customers are choosing
moving companies on price, so we are in a
competitive market. Unfortunately service is not
top of all customers priorities until moving
day, that is.
Joining the BAR is a strategic decision that
Five Oceans has taken to show the market that
they can provide a high quality, professional
service.
We believe in offering a good service and in
the long run we would rather not do the job than
allow our standards to drop, Kyle explains.
Over the last few years the industry has
changed, and some operators have given our
industry a bad name.
I know BAR registered companies want to
offer a good service for a fair price, and we
applied to join to show that we can offer a level
of service that is satisfactory for our customers
peace of mind, and show them that we are not a
cowboy set-up.
Five Oceans may only be a young company,
but it passed the BAR audit rst time, with all
the right standards and systems already in place.
The BAR accreditation will be a real help in
selling the companys services, Kyle believes.
We are proud to be a new member of the BAR
and hope to become involved in the BAR
services, Kyle says. If any member would like
to enquire about trade rates to any destination, or
for porter hire in the Oxford area, please do not
hesitate to contact me!
Oxford-based Five
Oceans Moving now runs
a regular service to Italy,
in addition to its
deliveries to France and
other areas en route.
Indust ry News
48
Feat ure Af liat e Pro le
W
here we supply refurbished chassis,
it is brought up to almost as new
standard, with full servicing and
testing carried out by the authorised servicing
agents for the particular type of chassis,
followed by Ministry testing, and an extensive
valeting programme, Derek says.
Based in Besthorpe, in Norfolk, Vancraft says
it can usually deliver vehicles eight to ten weeks
after an order is placed, which is often quicker
than the waiting period for a new chassis.
Typically up to ve years old, with low mileage,
all the pre-owned chassis are from regular
sources.
Whats more, while a brand new, full-sized
removal vehicle can cost anything up to
90,000, refurbished chassis with new
bodywork cost only 40,000 50,000, Derek
explains.
In these difcult economic times, that
difference in costs is leading to steady business
for the company, as removal rms think twice
about investing in an asset that can spend almost
half of the working day standing still.
Long-lasting bodywork
The economic slowdown has meant that with
operators having to carefully scrutinize costs,
the demand for new bodywork on refurbished
chassis/cabs has risen signicantly, Derek
says. Also, we have lost some competitors,
which has meant that our business is still
growing, although not at the rate we were
achieving prior to the slowdown.
And Vancraft bodies seem to last indenitely,
with ten-year old bodies being transferred to a
second chassis, and sometimes twenty year old
bodies on to a third, which means a projected
life of well over 25 years.
Our bodywork is still in excellent condition
when the chassis is past its best, and so the body
can be transferred by us to another chassis, thus
saving the operator a tremendous amount of
money, Derek says.
Vancraft has been supplying the industry with
both new and fully refurbished vehicles for
nearly 33 years, and has an enviable reputation
for quality. However, it is not resting on its
laurels.
We are constantly reviewing production
methods and design, working with material
producers to use the latest technology, Derek
says. We are now using a great deal more
stainless steel than previously, and also using
LED lighting throughout.
Vancrafts investments in innovation are
designed to keep the company one step ahead of
changes in market demand. Derek explains that
constantly increasing fuel prices have focussed
the rms attention on aerodynamics; all frontal
and side surfaces have radiused edges, as do the
roofs.
We have found that the trend towards road
trains is the fastest growing part of our
operation, he adds. We supply all types of
chassis its all driven by customer
requirements.
Vancraft has been a BAR afliate for 32 years,
and has constructed long-term relationships with
a large number of members.
Our policy is one of continuous
improvement, Derek says. We are able to keep
our prices down by manufacturing in a rural
environment, with low operating costs, and a
stable workforce. We are also, by being able to
order materials ahead, and in bulk, able to
negotiate special discounted prices with our
suppliers.
Derek says that Vancraft offers extremely
competitive nance packages with low initial
deposits and payment periods of up to ve
years.
We also are able to completely refurbish
older vehicles belonging to customers, which
can extend the operating life signicantly. Our
body work has always been designed and
manufactured to the highest possible standards,
using the very best materials available, he says.
We are pleased to provide BAR members with
high quality vehicles at very competitive
prices.
Vancraft:
specialist suppliers
of removals vehicles
For nearly 33 years, Vancraft has specialised in tting
premium quality bodywork to new, or pre-owned, lightly
used chassis. The company also undertakes complete
vehicle refurbishment, repairs and bodyswaps. Once the
complete vehicle is painted and sign written it is
indistinguishable from new, and saves the operator up to
40,000 per vehicle, Vancrafts Derek Avis explains.
We are constantly
reviewing production
methods and design,
working with material
producers to use the
latest technology. We
are now using a great
deal more stainless steel
than previously, and
also using LED lighting
throughout.
Indust ry News
49
Feat ure Legal
Government to ban Referral Fees
The Government has said that it will ban the use of referral fees for personal injury cases, to help
tackle rising insurance costs. It is hoped that the ban could lead to lower insurance costs.
T
he Government said that the current
arrangements for personal injury have
led to high costs, encouraged a
compensation culture and led to the growth of
an industry which pursues claimants for prot.
Insurance companies then pass the costs they
incur through increased compensation claims
directly onto motorists and those with other
insurance policies, unnecessarily forcing up
the cost of living.
Currently, referral fees might be used when:
You have an accident and you are induced
through a TV advert or SMS text message
to make a no-win, no-fee claim.
Your claim is passed between claims
management companies (who advertise
compensation claims for accidents),
insurance companies, lawyers and others
who charge each other a referral fee for
referring the claim up the line.
The lawyer sues for compensation. If he
wins, he can recover his costs and his no-
win, no-fee mark-up on his costs from the
losing defendant (or often the defendants
insurance company) which will cover the
amount he paid out as a referral fee. So the
lawyer may pay hundreds of pounds as a
referral fee because he knows he can get the
money back.
To cover the loss, losing insurance
companies are forced to raise premiums,
private companies are forced to put up
prices, and public authorities pass the
burden on to the taxpayer.
Justice Minister Jonathan Djanogly said
middle men make a tidy prot which the rest
of us end up paying for through higher
insurance premiums and higher prices.
Honest motorists are seeing their premiums
hiked up as insurance companies cover the
increasing costs of more and more
compensation claims. Many of the claims are
spurious and only happen because the current
system allows too many people to prot from
minor accidents and incidents.
Referral fees are one symptom of the
compensation culture problem and too much
money sloshing through the system. People
are being encouraged to sue, at no risk to
themselves, leaving schools, business and
individuals living in fear of being dragged to
the courts for simply going about daily life.
The Government has put proposals before
Parliament to end the situation in which
people have no stake in the legal costs their
cases bring. This will make claimants think
harder about whether to sue and give
insurance companies and business generally
an incentive to pass the savings onto
customers through lower prices, Mr Djanogly
said.
The Governments proposals currently
before Parliament focus on stopping losing
defendants having to pay a success fee to
reimburse the claimants lawyer for other
unconnected cases he may have lost. The
Government is changing the law so that in
future the person making the claim will have
to pay the success fee, rather than the
defendant, and that fee will be capped.
The intended result is a fairer split of costs
between parties, and lower legal costs overall
which means lower costs to pass on to
customers or taxpayers.
The proposals follow a Ministry of Justice
consultation published in November 2010.
Much of the evidence base for this
consultation came from an independent
Review of Civil Litigation Costs carried out
by a senior judge, Lord Justice Jackson, and
commissioned by the Master of the Rolls.
For more information, please contact
Backhouse Jones Solicitors on 01254 828 300.
Honest motorists are
seeing their premiums
hiked up as insurance
companies cover the
increasing costs of more
and more compensation
claims.
Indust ry News
50
Ray Taylor, MD and owner of Taylors Removals and Storage
Michael Gerson
celebration lunch
A
lively group of close friends and colleagues
met for lunch at the Institute of Directors in
London on 27th September to celebrate and
acknowledge the success and achievements in the
removals and storage industry of BAR Honorary
Life Member Michael Gerson (pictured below).
Michael has announced his retirement from active
involvement in the industry, 50 years after setting
up his own company.
After a champagne reception and delicious lunch,
Rob Bartup of GB Liners paid a heartfelt and
humorous tribute to Michael, praising his kindness
and generosity at all times. He recalled that, in the
words of Paul Evans, when Michael was at the
helm, Gersons was always the company to aspire
to.
Rob went on to say: For many of us outside the
business, Michael Gerson Limited seemed to glide
like a swan effortlessly from one success to another.
We could only stand and watch as Margaret
Thatcher opened a series of buildings, while
Michael Gerson Limited moved her in and out of
No.10 and as they ew Ambassador Annenbergs
goods home and then moved the Royal Armouries
to Leeds. I am sure that they were paddling like
mad in the engine room and I remember Brian
Charles telling me, cue here Welsh accent, We
have all the same problems as you do, we just
charge more. I think that was only partly true and
that at Whetstone there was an extraordinarily
successful business run by some extraordinary
people with Michael acting as ringmaster. And I
think we all know too that Shirley was a crucial
part of the success story, encouraging, or was it
ordering Michael to start up on his own initially and
then always being there to help guide and develop
the business.
Michael responded with typical self-deprecation
and charm, remarking that the recent prole of him
in R&S (September 2011 issue) was a trie
attering, recalling the many happy years he has
spent in this unique industry, and reminding us all,
with a twinkle in his eye, that if anyone knows of
a tenant for our empty warehouse please let me
know!
The lunch, which was organised by BAR
President Reg Hackworthy and BAR Overseas
Group Chairman Ian Palmer, was a great success
and a reminder of what makes this industry so
unique the warmth and camaraderie of the people
within it.
I
n August this year, Ray Taylor from
Taylors Removals, Toowoomba,
Australia, received the Australian
Furniture Removers Association Life
Membership Award. Ray said on the
evening how very honoured and proud he
was to be recognised by the industry and
receive such a prestigious award.

Taylors Removals & Storage was founded
by Rays grandfather, WG Taylor, in
1918. Ray represents the third generation,
and joined the family company in 1966
working as a driver. He shares many tales
in the ofce of his travels and experiences
while on the road in the early years. In
my day, we didnt have mobile phones to
ring the tyre company. I had to change
many a tyre on my own in the middle of
nowhere - like the Nullarbor Plains, Ray
says.

In 1973, he moved into the ofce and
managed the business with his father,
Fred Taylor. Rays two brothers joined
him in the rm in the late 1970s. The
three brothers took over the rm in the
early 1990s when Fred retired.

In 2002, after 38 years with the company,
Ray bought his two brothers out and now
in family tradition, proudly owns and
manages the business. In 2004, his oldest
daughter, Melissa joined the company and
today manages the business with Ray.

Taylors Removals, under the guidance of
Ray, is a founding partner of Chess
Moving Australia. Chess is also a
shareholder in worldwide removals
organization, U.T.S.

Ray is a true truckie at heart. He has
committed himself to the betterment of
our industry and as a result has given
much of his time. Over his career, he has
dedicated himself to supporting our
industry through example. He has been
heavily involved with many committees
and associations where he has lled
varying positions such as Director and
Chair. In addition to being consulted by
various government committees, Ray has
held positions such as State Chairman of
the Australian Movers Institute,
Councillor of Road Transport Forum and
Chairman and Director of QLD Trucking
Association.

Ray is currently chair of the Toowoomba
Hospital Foundation Board and has in the
past served on various other community
boards such as Rotary, the Ambulance
Board and the Fatima Home Board.

Ray is very proud of the industry and is
always ready to share stories of his
experiences, often assisting others in their
endeavours as they begin their journey
and career in this challenging and
rewarding eld of furniture removals.
Aussie award for Ray Taylor
Andy Stern, R&S Editor, writes:
People News
Free Legal & Financial
Advice Lines for
BAR Members
Financial Support Advice Line
Tel: 0207 630 6665
email: BAR@wellersaccountants.co.uk
www.wellersaccountants.co.uk
Please tear off and keep this card
For legal advice see reverse
The Credit Crunch, rising fuel prices, rising inflation, and more specifically the down turn in the
housing market and reductions in new mortgages and re-mortgages, are impacting us all.
As an Association we aim to support member companies in every way possible. To that end we have set up two free
advice lines using partners with whom BAR have long established business relationships. One is an expansion of an
existing service, the other being a brand new service.
The advice lines will be available to Directors/Partners/Owners of member companies and will work
as follows:
Please give your BAR membership number, company name and your contact details.
Briefly describe your issue/question to the advice line operator.
Your call will be logged and checked by a partner to ensure proper follow up has taken place.
The call will be passed through to the most suitable contact person.
If you use the email facility, please provide the same information as above so that the email
can be correctly dealt with.
If it is possible to resolve the matter over the phone within a reasonable time then the
advice will be free.
If the specialist thinks that the matter needs a face-to-face meeting then this will be
suggested. This meeting can be at your premises, the advisers offices or a neutral convenient
location. This meeting will also be free.
Should the matter be complex requiring significant time, resource or research then the adviser
will provide a full written proposal and quotation. This proposal will be at a discounted rate.
No charges will be made until such proposal is received and agreed.
You should note that this service is an additional and exclusive free service to members who, in the current
economic climate, may need immediate independent financial or legal advice.
More complex matters may be chargeable by our partners in this venture, but no charges will be made until all costs
and services have been clarified and agreed by all parties.
To help us to monitor these services please send any comments, queries, suggestions to:
membersupport@bar.co.uk
Addressing the Needs of our Members...
&
in
association
with
MEMBERSHIP
INITIATIVE
Legal Support Advice Line
Tel: 01254 828300
email: linda@backhouses.co.uk
www.backhousejones.co.uk
MEMBERSHIP
INITIATIVE
Main contacts will be:
Main contacts will be:
Advice Lines
Financial Support Advice Line
Legal Support Advice Line
Advice lines will be available from
9:00 a.m. to 5:00 p.m.
Monday Friday
(excluding public holidays)
Please tear off and keep this card
For financial advice see reverse
Kathleen Parker Partner:
With Wellers for eighteen years and specialises in
providing strategic advice to her SME clients.
Her work includes business reviews, tax planning
and delivering advice for sustainable growth.
Norma Stewart Partner:
Has a broad range of commercial experience and
works with her clients as an integral part of their
business, helping them handle compliance issues as
well as identifying fresh opportunities for growth.
Michael Webb Manager:
Michael knows the value of long lasting client
relationships; has the technical ability and expertise
to respond rapidly to changes in legislation and
provide relevant and timely advice to his clients.
Timir Palit Tax Manager:
With more than thirty years experience covering a
wide range of corporate and personal tax issues,
he has the skills to provide practical expertise and
tailored solutions for his clients.
James Backhouse - Director:
Regulatory and compliance matters and advice on
O licence issues.
Jonathan Backhouse Director:
Company and commercial matters, including
restructuring and business organisation.
Stephen Meyerhoff Solicitor:
Provides employment law advice as well as
commercial advice on contractual disputes
including advising on terms of trading.
Barry Prior Consultant:
Specialises in goods in transit and liens.
0207 630 6665 email: BAR@wellersaccountants.co.uk
01254 828300 email: linda@backhouses.co.uk
MEMBERSHIP
INITIATIVE
&
in
association
with
BAR News
R&S Competition
Dont delay! Send in your answers now
to rands-editorial@analyticamedia.com
The answers to last months football quiz were: 1) Euro 3.5m 2) Valencia 3) Real Betis
4) Dundee United 5) Scott Parker 6) Euro 30m 7) 18.3m
Congratulations to Graham Puddephatt of Reason Global for his answers to the September quiz.
Reason Global has generously offered its prize of a free quarter-page advert in R&S to the Removers
Benevolent Association (RBA). Quizmaster: SJS
1. How many teams competed in the 2011 Rugby Wor ld Cup?
2. Which team played in the Wor ld Cup this year but did not compete in the
tour nament in 2007?
3. Who co-hosted the r st Rugby Wor ld Cup with New Zealand in 1987?
4. How many player s are allowed in each squad competing in the tour nament?
5. Who did Ireland play in the quar ter-nals?
6. Which pool was England in?
7. Which Italian hooker received a 15-week ban after eye-gouging Cian Healy?
8. Which player holds the wor ld recor d for scor ing the most points in one Wor ld
Cup match?

With the Rugby World Cup over, its time
to show off your rugby credentials!
Nort h West Area
Cont act : Annet t e Harris
0161 6534455
annet t e.harris@anglopaci c.co.uk
November 3
Nort hern Ireland Area
Cont act : Dominic Murray
02890 748588
Dominicmurray@coast ways
-st orage.com
Scot land Area
Cont act : Georgina Berry
0151 502220
georginaberry@bt int ernet .com
November 8
Sout hern Area
Cont act : Pet er Doman
01372 385985
pet erd@basilf ry.co.uk
November 8
Sout h Wales Area
Cont act : Andrew Robbins
01792 584229
amr@brit anniarobbins.co.uk
Sout h West ern Area
Cont act : Sue Christ ophers
01637 872529
sue@mjchrist ophers.co.uk
November 12 - Dinner Dance
The Barcelo Imperial Hot el,
Torquay
Sussex Area
Cont act : Miranda Hyder
01342 870087
Miranda@barservices.co.uk
November 1
West ern Area
Cont act : Ria Russell
01278 447099
ria@brit annialanesof somerset .co.uk
Diary Dat es
Diar y Dat es
BOARD, COUNCIL AND
COMMITTEE MEETINGS 2011-12
Board of Direct ors
December 7 - 10.0 0am-15.0 0pm
Nat ional Council
February 7, 2012
Overseas Group Council
February 8, 2012
CMG Council
February 9, 2012
Execut ive Commit t ee
November 23
BAR AREA MEETINGS 2011
East Anglia Area
Cont act : Andrew Pearson
01362 853777
andrew@apakmove.co.uk
East Met Area
Cont act : Paul Freeman
0800 413335
nealesremovals@bt connect .com
East Midlands Area
Cont act : Andy Wade
01476 579210
andy@f nworldwide.com
November 16 19.00pm
The Haycock Hot el, Wansf ord
Kent Area
Cont act : Tom Bourne
01797 228000
t omb@ut s-bournes.co.uk
New Met Area
Cont act : Julie Thompson
01932 410100
Julie@luxf ords.co.uk
November 24 - Christ mas Quiz
and Dinner & Dance
At Novot el, Heat hrow
Nort hern Area
Cont act : Alan Hoggin
0191 5491194
alan@harkersremovers.co.uk
November 27
November 8
Brent House
Bridgwat er Road
East Brent
Highbridge
Somerset TA9 4HL
West Midlands Area
Cont act : Sarah Parget er
01384 377786
sparget er@f ox-moving.com
Yorkshire Area
Cont act : Graham Puddephat t
0845 6021775
GrahamPuddephat t @reason-
insurance.com
November 26 Annual Dinner
Ambassador Hot el
Scarborough
Do you have any diary dat es?
E-mail t hem t o: rands-edit orial@analyt icamedia.com
To view diary dat es/ event s, please log int o M yBAR and click on t he Calendar/ Event s
and BAR Calendar t abs w here you can view f ull det ails including t ime, dat e, locat ion and
agendas (w hen available).
To view area minut es, please log int o M yBAR and click on t he BAR Areas t ab and
t hen one of t he 16 areas list ed. M inut es f rom past 2011 area meet ings can be view ed and
dow nloaded (w here available).
BAR News Memberships
Regi st er ed:
The f ollow ing M ember s have
regist ered:
Int ernat ional Associat es
Biddulphs Removals
& St orage (Pvt ) Lt d
M emb No: B4 0 9
15 Crast er Road
Sout her t on, Harare
PO Box St 292
Zimbabw e
Tel: 0 0263 772 147 6 07-10
Web: w w w.bi ddulphs.co. za
Nedrac Inc.
M emb No: N30 6
77621 En el d Lane
Sui t e 3
Palm Deser t
Cali f ornia
92211
USA
Tel: 0 01 714 897 1453
Web: w w w.nedrac.com

Applicat ions:
BAR has received t he f ollow ing
applicat ion f or:
Nat ional & European Group
Global M oving Syst ems Lt d
Global House
M ount ney Bridge Business Park
East bourne
East Sussex
BN24 5NH
Tel: 01323 741250
Web: w w w.globalmoving.co.uk

Resignat ions:
BAR is sorr y t o lose t he member ship
of t he f ollow ing company w hilst
t hanking t hem f or t heir suppor t :
Int ernat ional Associat e
Grace Int ernat ional Removals,
New Zealand
M emb No: M 402
BAR Memberships November 2011
Any member wishing t o make any comment regarding
an applicat ion should do so in writ ing t o BAR Head
Of ce wit hin 21 days of receipt of t his not i cat ion.
Det ails of membership applicat ions in process may also
be f ound on t he BAR websit e: www.bar.co.uk
Trade Services
Channel Islands
Isle of Man
Ireland
Scot land/Europe
It aly
Regular runs to all areas Full or part loads
Receiving depot 10mins from M25 J5 ...or we collect
All deliveries and collections carried out by our own crews
Phone Paul for advice and genuine delivery/collection times
paul@bearsbyremovals.co.uk
TRADE
ROUTES
TO
ITALY
FRANCE
-ANDOF
COURSE
01732 358900
WHEN SERVICE MATTERS
EN
ROUTE
Scot land and Islands It aly
Trade Services
France
Aust ria
Germany and Aust ria
Weekly Groupage Service
Full origin and destination
services available.
German speaking staff
WH HUMPHREY & SON LTD
Contact Darrel or Justin
Tel: 0208 144 0734 Fax: 0844 770 7111
Email: Darrelb@humphreys-moving.com
NATI ONAL & I NTERNATI ONAL REMOVAL S
HAMI LTONS
Contact our European department on 01379 851074
trade@hamiltonsremovals.co.uk
France&
Weekly services and competitive rates
Tranship & Hoist services available
Collection from your
depot or clients
residence available
To download our tariffs visit: www.hamiltonsremovals.co.uk
Username:Trade
Password: Ham662
Switzerland
H081
Swit zerland
Trade Services adverts from as little as 33 a
month plus vat. Contact Steve on 0117 957 5400
or email: steve@rubiconmarketing.net
Germany
Trade Services
Spain
UK Office: 01843 585055, sales@webbsremovals.com
Mallorca Office: 0034 971 693566, webbs@spain.cc
Trade website: www.william-worldwide-webb.com
Weekly Scheduled Service, Containerised Storage Depots
Holder of Spanish Transport Licence
for our Tranship vehicles
Unrivaled Infrastructure in Mallorca, Menorca & Ibiza
Excellent Rates, Payment in Euros or GBP accepted
Purely The Balearics, No Bull!
WEEKLY
REGULAR
-!,,/2#!
-%./2#!
-!).,!.$
30!).
&2!.#%
)"):!
0/245'!,
#90253
./27!9
Memb No: W001
TL: 01202 576514
FAX: 01202 574011
spa|o@wh|teaodcompaoy.co.0k
www.wh|tesmov|ogaodstorage.com
France - 8pain - FertugaI - ItaIy
weekl] 8ervice for the Trade. Call now for oest rates
Depots in Preston, Chester, Alicante, Nalaga
F880 01772 651570
Email. info@moversint.co.uk weo. www.moversint.co.uk
Cyprus
Promote your services to over 4,000 UK based
removers from just 33 per month
Cyprus and Malt a
GREECE
by Road
&ITALY
EN
ROUTE
7 day t ransit t ime
Twice-monthIy depart ures
British Crews & ProfessionaI Service
HighIy recommended in Greece
00 44 1733 311 561 | enquiriesnomad.eu.com
www.nomad-internationaI.com
Greece
Cest rian Removals
Speci al i st Trade Movers t o Spai n & Port ugal

Vehi cl es depart i ng weekl y f or Al i cant e,
Al meri a, Mal aga and t he Al garve

Modern Secure Cont ai neri sed St orage
Faci l i t i es i n Spai n and Port ugal

Rat es f rom 1.90 ex our depot

Groupage or dedi cat ed vehi cl es
Chest er Depot : 01244 521 959
Al i cant e Depot : 0034 966470426
Mal aga Depot : 0034 952426463 (i n associ at i on wi t h BRC)
www.cest ri anremoval s.com
emai l - enqui ri es@ bri t anni acest ri an.co.uk
Trade Services
IF ITS ALL
CHINESE TO YOU...
TRADE Part or Full Loads
Beijing, Hong Kong, Shanghai
Deliveries throughout P.R.C
Call: 0845 0580632
china@greensremovals.co.uk
China
Regular Services to all Major
Destinations Worldwide
Receiving in Windsor & Stourbridge
Contact Mike, Chris or Steve on
01633 488 100
trade@fox-moving.com
Trade Rates
to Europe
Sout h Af rica
Unit ed Arab Emirat es
2 weekly trade servlce to 4PVUI"GSJDB
Also cover /BNJCJB];JNCBCXF
+44 208 749 0362 | lnfoQwlsemovesltd.co.uk
XXXXJTFNPWFTMUEDPVL
Caribbean
Sout h America
Regular Trade
Services to
UNITED ARAB
EMIRATES
Dubai, Sharjah
and Abu Dhabi
Full & part loads
Contact Justine or Stuart on
01432 377477
fax: 01432 279894
email: shipping@gbliners.com
OVERSEAS
REMOVER
Advance
Payment
Guaranteed
Memb No: GO13
Israel
India
Trade
Services
to INDIA
One point of entry for
delivery anywhere in India.
11 receiving depots
Full & part loads
Contact Justine or Stuart on
01432 377477
fax: 01432 279894
email: shipping@gbliners.com
Memb No: GO13
ISRAEL
The largest consolidators of HHPE
from the UK to Israel.
Weekly + full destination services!
020 8832 2222
Stephen Morris Shipping Plc, Unit 9, Ockham Drive,
Greenford Park, Greenford. UB6 0FD UK.
E: roger@shipsms.co.uk www.shipsms.co.uk
Wo r l d w i d e Re l o c a t i o n
F i n e A r t & A n t i q u e s S h i p p i n g
Worldwide
Space t o Hire
This space is
available from just
33 per month
Trade Services
www.tradestorage.co.uk
We are not a removal company or
your competitor, you are our clients
on which our business depends.
sales@tradestorage.co.uk
London or Swindon
0208 795 4838 or 01793 731696
They say that imitation is a form of
flattery - but there is only one
Trade Storage Limited.
LOCAL MOVING WORLDWIDE SHIPPING
WEEKLY EUROPEAN SERVICE
Recommended by the worlds finest piano manufacturers,
auctioneers, music colleges & academies.
A family run business, Est. in 1968.
THE PIANO
SPECIALISTS
Mem. No G005
100 BOLLO LANE, CHISWICK, LONDON W4 5LX
Tel: +44 (0) 20 8994 9733 Fax: +44 (0) 20 8995 0855
Email: info@gandrremovals.co.uk www.gandrremovals.co.uk
NO NEED TO
CO ANVWHERE
ELSE POR VOUR
TRAININC
OPERAIlVE IRAlNlNG IHAI
CONE5 IO YOUR FRONI DOOR
PACKlNC MANUAL HANDLlNC LXPOPT WPAPPlNC
VLHlCLL LOADlNC CONTAlNLP LOADlNC
RENOVAL 5PEClFlC HEALIH
& 5AFEIY IRAlNlNG ON 5lIE
HLALTH & SAlLTY POLlClLS HLALTH & SAlLTY
ASSLSSMLNT ACClDLNT CONTPOL llPST AlD
PlSK ASSLSSMLNT HSL COMPLlANCL
Call BARI5 on 01923 699484
or email trainingbar.co.uk
Trailer Hire
Warehouse Cont ainers
TRAILER HIRE
From car trailers to 3200 cubic feet
stepframes, 8 container
curtainsiders unsignwritten haulage
available too. (UK and Europe).
www.tradestorage.co.uk/trailers
020 8795 4838 or 01793 731696
Trade St orage Piano Specialist s
Training
This space is
available from just
33 per month
This space is
available from just
33 per month
Classi eds
For Sale
Opport unit ies
DUE TO UPGRADE
4 Cont ainer Plus
Space Renault
Pant echnicon
145,000 miles only, 1998,
Body Superb, Engine Brilliant .
Drive away now
3,000+VAT

WANTED
Good Condit ion , 5 Door or
5 Door Plus Space Lorr y
body only
CASH WAITING
email: page_t he_packers
@bt int ernet .com
2.15
SELL IT,
FIND IT,
FILL
THAT
VACANCY,
WITH A
LINEAGE
AD
FOR JUST
+VAT
PER WORD
Vehicles For Sale
FOR SALE
Call 01983 852951
Used 250f t
3
st orage cont ainers
75 each. Cont act M andy on 01285 641003
Fant ast ic opport unit y t o purchase a qualit y East M idlands
removals company w it h a great reput at ion.
Long est ablished in a st rat egic posit ion near one of t he
f ast est grow ing resident ial areas in t he count r y.
Only 1 local compet it or. Excellent st af f, 5 vehicles, subst ant ial
st orage depot w it h self st ore. Turnover @200k
Genuine reason f or sale. Replies t o box no.4074
Classi ed
Advert ising
Charges
All classi ed advert isement s should be booked no lat er t han t he 10t h
and received no lat er t han t he 15t h of t he mont h preceding publicat ion.
For all advert ising enquiries please cont act :
Sandra Zealand at Rubicon M arket ing
on: 0117 957 5400 or e-mail: sandra@rubiconmarket ing.net
Rat es
Sit uat ions Vacant 2.15 per w ord (min 15 w ords)
For Sale and Want ed ads 2.15 per w ord (min 10 w ords)
Boxed Ad (Semi-Display) 30 per single column cent imet re
(Please not e all lineage & semi-display ads are set by R&S in house st yle)
Half Page M ono 510
Half Page Colour 615
Quart er Page M ono 425
Quart er Page Colour 500
Box Number +30
All charges are plus VAT.
Box Numbers
Replies t o Box Number advert isement s should be sent t o:
The Advert iser
Box no. (XYZ)
The Brit ish Associat ion of Removers
Tangent House, 62 Exchange Road, Wat f ord, Hert s WD18 0TG
Sit uat ions Vacant
In line w it h t he Sex Discriminat ion Act , all posit ions are open t o male
and f emale applicant s.
Vehicles
Purchasers of a vehicle advert ised in Removals & St orage should
sat isf y t hemselves t hat t he payload/volume is suit able f or t he purpose
f or w hich t hey int end t o use it .
VAN FOR SALE
Vehicles For Sale
Ot her Removal Vans for Sale Ring Mike Fahey 07730309699
Cont ainer doors t t ed to any vehicle on request .
Volvo Globet rot t er
FM 9 260, Semi Aut o
5 Cont ainer,
Dropw ell M arsden
Fact or y t , 3 man sleeper
cab, t ie rails, ramps,
lovely t ruck M OT and
TA X ready t o go.
Removals & St orage Business
f or Sale (East England based)
Rare oppor t unit y t o purchase long est ablished company w it h excellent
st af f and reput at ion, 5 vehicles, large depot . St orage t urnover 80k /pa.
Sale due t o ret irement . Cont act 07845111243.
Removals Business f or Sale
(Sout h East England based)
Oppor t unit y t o acquire goodw ill, et c. of Removal Company
est ablished in Lew es in 18 40. Ow ner ret iring.
Enquiries t o Pet er 07951 957685
Are You Look ing To Sell?
We are looking t o buy good qualit y household moving
and st orage compnies in London and t he home count ies.
Please call 07933 123 123 in f ull con dence
f or a quick decision.
WANT TO ADVERTI SE I N DI SPLAY?
1/ 4 Page f rom just 270
+VAT
1/ 2 Page f rom just 435
+VAT
Full Page f rom just 710
+VAT
call Sandra Zealand on: 0117 957 5400
0 117 957 540 0
PER I SSUE
PER I SSUE
PER I SSUE
Indust ry News
62
Send your letters to:
The Editor, Andy Stern,
At rands-editorial@analyticamedia.com
I feel that the present method of giving Trade
Quotations needs updating. There is a lot of
Generalisation given in Trade Quotes, which
really is nonsense in this day and age.
Movers request a Trade Quote because either
they do not serve that area themselves, or they
need expert local knowledge, regardless of
where in the world it is.
We have all been given Trade Quotes that
have what I call the Normal Exclusions, but
lets touch on a few:
Worldwide Shipping
Subject to good access: now if you have given
the Shipper the exact destination address, it
should be that their Trade quotation is to that
address, fair point?
Deliver y Above: Again, if you have declared
the oor that the Job is to be delivered to,
should that not be reected in the Trade quote? I
have recently noticed a certain Shipper offering
slightly lower quotes than others, but when I
looked a bit closer at the ner details, it was for
delivery not above ground oor, rather than rst
oor as the norm.
European and Worldwide Shipping
Unpacking and Unwr apping: Has anybody
ever written up exactly what this service is, or
have we all got our own ideas on this? Mine is
the Unwrapping of Furniture and Place in
position, remove the rubbish, the unpacking of
cartons. This can be a grey area most insurers
request that all the breakables are unpacked
(fair point), but what about the balance? My
Company will unpack everything if required,
but onto a at surface for the client to put away.
If they want a Maid service, that can be
arranged. But what is the Trade Standard, have
we got one?
Tradespersons
Gone are the days of plumbing in washing
machines, wiring up the cooker or spending
three hours putting a cabin bed together.
However, for some Movers, anything more than
putting a basic bed together is outside the
realms of their remit.
Where exactly does the Mover start to say,
thats a Tradesmans job? Well, for a Bacon
Sandwich, my crew will do almost anything!
Lets have a Trade Standard.
Trade Quotations must reect the Service
your client expects, rather than hiding behind a
raft of exclusions, and then going back to the
client for a raft of additional charges. Our Front
Line crews, who, all in all, we are only as good
as, need to know exactly what is expected from
them.
So a little bit of common sense and back to
the basics is required here.
Bill Webb, Palma de Mallorca
(Webbs International Removals Ltd)
Trade Quotations
What are your views on the business of removals and storage? Let us know!
To all who devised, arranged and
attended the lunch in honour of my
husband, Michael Gerson, a warm
thanks.
For us it was a delightful occasion to
be among friends and colleagues with
whom we have shared so many events to
do with BAR and the removal industry.
It brought back memories of
conferences and friends.
Thank you also for the lovely ower
arrangement that arrived for me the day
before.
Whoever is responsible, it cheered my
heart and was a lovely touch.
May the removal industry and BAR
thrive, and may you make good friends
and business acquaintances as we have.
On behalf of myself and my son
Anthony, thank you.
Shirley Gerson
Thank you

R&S November11

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November 2011 Number 448 4.00 w w w.bar.co.

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