AlertMatrix for BlackBerry

Seewhatmatters,beresponsive,avoidinterruptions,reducestress.

REXwireless,Inc. http://www.REXwireless.com

 AlertMatrix for BlackBerry

TableofContents
1. Orientation 1.1.HowwillAlertMatrixHelpMe? 1.2.WhatAlertMatrixDoes 1.3.FlowchartSettingitUp 1.4.FlowchartOperations SettingUpAlerts 2.1.AlertsOverview 2.2.AlertsusingBlackBerryProfiles 2.3.OverrideAlerts 2.4.PriorityisImportant SettingUpWatchRules 3.1.RulesOverview 3.2.EMailfromaPerson 3.3.EMailfromaCompany 3.4.EMailtoaPerson 3.5.EMailtoaCompany 3.6.EMailSubjectContent 3.7.MissedCallfromaPerson 3.8.MissedCallPartialNumber 3.9.AnyMissedCall 3.10.SMSfromaPerson 3.11.SMSTextinMessage 3.12.AnyMissedSMS 3.13.BlackBerryPIN 3.14.BlackBerryPINText 4. DailyOperation 4.1.AlertMatrixAlertPopOver 4.2.Hot*Keys 4.3.EMailPreviewWindow 4.4.MissedCallPreviewWindow 4.5.SMSPreviewWindow 4.6.SetAlertOperatingMode 4.7.DelayAll/CancelDelayAll 4.8.BackingupSettings ViewingEventLogs 5.1.ViewPending 5.2.ViewAll 5.3.ViewHistory 5.4.ViewSnoozed 5.5.EventProperties Licensing 6.1.FreeTrailDownload 6.2.Pricing 6.3.Purchase 6.4.VolumePurchasing 6.5.UpgradePolicy 6.6.UpgradeProcedure Support 7.1.Suggestions 7.2.REXwireless.com/forums 7.3.EmailSupport

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Important Notice: The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of and trademarks or registered trademarks of Research In Motion Limited - used by permission.

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1. Orientation
1.1.HowwillAlertMatrixHelpMe? AlertMatrixProfessionalisaflexible,rulesbasedcommunicationsalertsystemforBlackBerry smartphones. AlertMatrixempowerstheprofessionalto: Neverallowanimportantemail,phonecall,ortextmessagetogounnoticedagain. Reducethenumberofdailyinterruptionscausedbytrivialmessages. Respondquicklyandeasilywhennecessary. WhichKindofBlackBerryUserAreYou? A.Icurrentlykeepmyemailnotificationsturnedoffmuchofthetime.HowwillAlertMatrix helpme? AlertMatrixwillletyousetupafewspecialrulestowatchforthemessagesthatmatter perhapsanoticewhentheCEOorkeyclientemails,orwhenyoumissatextmessagefrom yourteenager. B.IreceivetoomanybeepssomuchsothatIsometimestunethemoutanddon'thear themanymore.HowwillAlertMatrixhelpme? AlertMatrixenablesyoutoturnoffthenotificationsonthemessagesthatdon'tmatter, comfortablethatthemessagesthatdomatterwillbecollectedandrepeatiftheyremain unread.Youwillultimatelyfeelalotlessstress. C.Idon'tkeepupandwindupmarkingmyinboxasreadwithoutreadingitall.Howwill AlertMatrixhelpme? AlertMatrixallowsyoutofilterouttheprioritymessagesthatmattersothatyouhaveashorter listtoreview.Nolongerwillmarkingtheinboxreadhavethatuneasyfeelingthatsometime importantwasmissed.

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D.I'mprettyhappyasit,asIgenerallykeepupwithemailanddon'treceivemuchtrivia: HowwillAlertMatrixhelpme? AlertMatrixconverts"prettyhappy"to"trulyecstatic"byhelpingyoufocus.Weallhavedays wherewerunbehindandAlertMatrixhelpssharpenyourgazewhenyouonlyhavefive minutestospare. E.Iwatchforthatonetimesensitivemessagethatistrulyurgent.HowwillAlertMatrixhelp me? AlertMatrixcanfunctionasthesmartestpageronearth.Simplyconfigurethemessagesyou careaboutanditcantriggerveryloud,nearconstantalertsifthat'syourdesire. 1.2.WhatAlertMatrixDoes AlertMatrixwatchesincoming:

emailmessages, missedphonecalls, SMStextmessages,and BlackBerryPINmessages.

Thesystemcomparesthemtorulescreatedbytheuserandtriggerscustomrepeatingalert notificationswhenmatched. AlertMatrixmakesitsimpleto: Createcustomalerts(tones,vibrations,LED)formessagesthatmatchyourwatchfor rules. Configurefrequencytorepeatalertsifthetriggerednotificationisnotdismissed. Setuprulestowatchforemailsormissedcallsfromanyoneatspecificcompaniesor domains. o example:"@nasa.gov" o example:"202358****" Setuprulestowatchforemails,missedphonecalls,ortextmessagesfromspecific people.
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example:"george.jones@nasa.gov" example:"2023581234" Setuprulestowatchforspecifictextinthesubjectofamessage. o example:"911" o example:"emergency" EasilyjugglethepriorityofalertswithREXwireless'advancedACEandDelay*AllPlus technologies. SpecifyactionsAlertMatrixshouldtakewhenrunninginWeekday,Weekend,orNight alertmodes.

o o

1.3.FlowchartSettingitUp AlertMatrixcomeswithseveralsamplealertprofilesandrulestogetyouoffandrunning quickly. Step1:SetupalertsinAlertMatrix Alertscomefirst.AsastartingstepcreatefouralertdefinitionsinsideAlertMatrixto correspondwiththefouralertprioritylevels(Low,Normal,High,Critical). Wesuggestusinganamethatincludesthepriorityandremindsyouofwhatitdoes,sothatitis easytorememberwhenhookingupthealerttoarule. Rulenamingexample: LoudHighPriorityYellow3MinRepeating Step2:AdjustBlackBerryProfiles AfteryousetupfouralertdefinitionsinAlertMatrix,youwillfindthatthesamefournow appearinyourstandardBlackBerryProfiles(icononethemainBlackBerryMenu). GotoBlackBerryProfilesandediteachprofilethatyounormallyuse(Off,Quiet,Normal, VibrateOnly,etc)andadjusttheAlertMatrixentriestocreatethedesiredtone,vibrations,etc. dependingonholsterstatusofthedevice.
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Step3:Setuprulestowatchmessages OnceyouhavealertssetupinbothAlertMatrixandadjustedinBlackBerryProfiles,youare readytoaddsomewatchRulesinAlertMatrix. Youwillnoticethatasyouaddarule,itasksforthealertdefinitiontouse.Thiswilldetermine thepriorityassigned(highpriorityalertsoverridelowerpriorityalerts)sopickingthe appropriatepriorityisparamounttoachievingdesiredresults. Onemoreimportantnoteistorearrangetheorderoftherules.Rulesareprocessedtopto bottom.Whenamessagematchesarule,itignoresallrulesbelowthematchingrule. 1.4.FlowchartOperations Onadailybasis,AlertMatrixisprimarilyusedfromtheglobalAlertpopoverwindoworfrom theViewPendingandViewSnoozedeventlogs. GlobalAlertMatrixPopOverAlert Whenanotificationistriggered,analertwindowappearsontheBlackBerrywhiletones, vibrations,andLEDlightingaretriggeredasdefinedbythealert.Theuserisofferedanumber ofoptionstodismiss,open,orsnoozetheevent.Mostprofessionalsusethepopoveralert windowastheirprimaryinterfacetoAlertMatrixduringtheday. ViewEventLogs Eventlogsareavailableintheapplicationandareveryusefulwhenreviewingitemsthatcame inpreviously,ortakingalookatitemsthatareabouttotrigger.Pressingtheenterkeyonany itemopensapreview,fromwhereactionscanbeinitiated. DelayAllPlus AlertMatrixofferstheabilitytodelaynotificationsbyprioritylevel.Thisenablesaccumulation ofallnotificationsduringmeetingsandotherdonotdisturbeventswhilestillallowing notificationscategorizedascriticaltotriggerasneeded.

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2. Setting Up Alerts
2.1.AlertsOverview AlertMatrixsetsupcustomalertprofilesthatdefinehowtheBlackBerrynotifiesyouofevents. Severalsamplealertprofilesarecreatedwhentheprogramisfirstdownloadedandinstalled. BlackBerryProfiles: EachprofilecreatedinAlertMatrixhasacorrespondingprofileinsertedintostandard BlackBerryProfiles(seeBlackBerryProfiles/Advanced/EditProfile).Finalmanagementof ringtones,vibrationsettings,andLEDindicationaresetwithBlackBerryProfileManager,not withinAlertMatrix. AlertMatrixcannotforcefullysethowBlackBerryProfilesareinsertedandconfigureddueto programapplicationinterfacelimitsintheBlackBerryoperatingsystem.Weadvisechecking thesettingsoneverynewalertprofileinBlackBerryProfilesafteroneiscreatedwithin AlertMatrix. OverridingBlackBerryProfiles: AlertMatrixincludesseveraladditionalringtonesforuseasoverridestotheBlackBerryProfile Managersettings.Theseareusefulwhenapersonwantsatonetotriggerevenwhenthe BlackBerrytonesaresettoOfforVibrateOnly. Whenoverridetonesareused,theBlackBerryactuallytriggersboththeAlertMatrixtoneand whatevertoneisactiveinBlackBerryProfiles.

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 AlertMat for BlackB trix Berry

2.2.Alert tsUsingBlackBerryProfiles MostalertswithinAl lertMatrixsh houldusestandardBlackBerryProfiles(alsocalledBlackBer rry Soundso onOS4.7for rtheBlackBe erryStorm).ByusingBl lackBerryProfiles,theal lertsin AlertMat trixwillcomplywhenyo oudecidetosetthesmartphonetos silentorvibr rateonly operation. AdjustBl lackBerryPr rofiles: EveryAle ertMatrixpro ofilecreates sacorrespon ndingprofile einyournor rmalBlackBe erryProfilea area (samepla aceyouchangeyourBla ackBerryring gtones). Thisenab blesuseofa anysystemringtoneforAlertMatrix xnotification ns. GotoBla ackBerryPro ofilesfromth hemainmen nu,thenAdv vanced,then nEdittomod difytheprof files tomeety yourneeds. AlertMat trixcannotfo orcefullyset thowBlackB BerryProfile esareinserte edandconfigureddueto programapplicationinterfacelim mitsintheB BlackBerryop peratingsyst tem. ScreenCapImage: Belowisascreencap pimageofB BlackBerrypr rofiles:

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2.3.Over rrideAlerts Sometim mes,itmakes ssensethatanalertprofileoverride ethedefault tBlackBerryProfilesettings. Evenifyo ouareinam meeting,kno owingthatth heserversw wentdownis simportanti ifyouareaw web centricco ompany. Override eBlackBerry yProfiles: ersectionoftheAlertPr rofilewithinAlertManag gementonA AlertMatrixo offersOverr ride Thelowe SystemS Settings. Leavethe esesettingsasunchangedifyoudonotwantto ooverrideBl lackBerryProfilesettings. Ifyouaddatone,volume,vibrat tion,and/orLEDsetting g,theseactionswillbet triggerin additiontothesettin ngsassociate edwiththisalertinBlac ckBerryProfi iles. Theresultisthatwhenyousety yourBlackBe errytoOFF(muteall),Al lertMatrixw willstillfire according gtothesett tingsintheo overridesect tion. ScreenCapImage: Belowisascreencap pimageofA AlertMatrixp profile:

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2.4.Prior rityisImpor rtant timportantfieldtounderstandonA AlertProfilesetuptheP Priorityfieldbecauseit Themost determin neswhichno otificationst trumpothernotification ns. ACEAle ertControlE Environment t: REXwirelesscreatedaspecialAle ertControlE Environment t(ACE)moduletocontin nuouslyre evaluateandreshuff flealertsasn needed.ACEisthehear rtofAlertMa atrix.ACEhasthepowe erto notificationt thatistrigge eredandacti ive,andrepl laceitwitha ahigherprio orityalert. recallan Theusermustsetthepriorityfie eldwithana awarenessofthesetting gsofotherp profiles,deciding whichale ertsshouldh havethepow wertoreplaceothers. ScreenCapImage: Below,TheACEmod dulewithinA AlertMatrixa allowsahigh hpriorityale erttorecalla andqueuean activeme ediumorlow wpriorityno otification:

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 AlertMatrix for BlackBerry

3. Setting Up Watch Rules

3.1.RulesOverview AlertMatrixusesrulestodeterminewhichincomingmessagestriggeranalert. Rulescanbesettowatchforthefollowingscenarios: EMailmessages: Emailfromaspecificperson. Emailfromacompanyordomain. Emailtoaspecificperson (whenincludedindistribution). Emailtoacompanyordomain (whenincludedindistribution). Emailwithspecifictextinthesubjectline. Missedtelephonecalls: Missedcallfromaspecificperson. Missedcallfromanareacode+exchangepartialnumber (callsfromacorporatefacility). Anymissedcall. SMStextmessages: SMStextmessagefromaspecificperson. SMSmessagewithspecifictextinthemessagebody. AnymissedSMStextmessage. BlackBerryPINmessaging: BlackBerryPINmessagefromaperson. BlackBerryPINmessagewithspecifictextinthebodyofthemessage. OrderofRulesMatters: AlertMatrixprocessesrulesintheorderthattheyarelistedontherulesmanagementlisttop tobottom.Itisimportanttoarrangeyourrulesusingthe[U][moveup]and[D][movedown] Hot*Keys.Ifamessagematchesarule,rulesfoundbelowthatmatchingrulewillnever evaluateortriggerthenotification.

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3.2.EMa ailfromaPe erson AlertMat trixallowsth heusertowatchforema ailfromasp pecificperson. Setup: Createarulewheret theentirese ender'semailaddressisspecifiedintheSenderfieldwhile leavingth heothercrit teriasettingsblank. NotethatAlertMatri ixwillwatch hallinboxfoldersonyou urBlackBerry yincasethe esenderuse es moretha anonewhen nsendingan nemailtoyo ou. ScreenCapImage: Pleasese etupAlertsf first,sothattheyareavailableonth hepulldown nlistwhensettingupar rule:

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3.3.EMa ailfromaCo ompany AlertMat trixallowsth heusertowatchforema ailfromasp pecificpartia almatchlikeadomainora partialdo omainaddre ess. Setup: Createarulewheret theentryintheSenderfieldis"@an nydomain.co om"orsimp ply "anydom main".Forbe estresults,m makethepartialmatcht textasspeci ificaspossib blewhilestill accompli ishingyourg goal.The@symboliso optional. Forbestresults,mak kethepartia almatchtext tasspecificaspossiblew whilestillac ccomplishing g yourgoal. ScreenCapImage: Consider rnotcheckin ngAfterHou urssothatAl lertMatrixca aneasilysile encedwhenyouwantit silenced.

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 AlertMat for BlackB trix Berry

3.4.EMa ailtoaPerson ontowatchi ingforemailsfromape erson,theap pplicationca analsowatc chforemails Inadditio senttoaperson. Thiscapa abilityisvalu uablewheny youwanttowatchforp peopleonan nemail'sto: :orcc:list.F For example, ,youcouldw watchforemailssentb byyourassoc ciatestoyou urkeycustom mercontact t. Otherexampleistor receiveahig ghprioritynotificationw whensomeo onecopiesyo ourmanageron anemail,givingyourselftimeto oreactquick kly. Setup: Createarulewheret theemailaddressisspe ecifiedinthe eToAccoun ntfieldwhile eleavingthe e othercrit teriasetting gsblank.Not tethatAlertMatrixwillw watchallinb boxfolderso onyour BlackBerryincaseth hesenderusesmoretha anonewhen nsendingyouemail. Ifyouwa anttowatchforallema ailstoandfromaperson n(forexamp ple,yourmanageratwo ork), twosepa araterulesm mustbecreated. ScreenCapImage: AlertMat trixscansallto:andcc:e entriesonan nemail.Bcc c:isnotscan nnedasthatinformation nis notavaila ablewhensomeoneelsesendsthemessage.

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3.5.EMa ailtoaCom mpany Inmucht thesamewa ayassetting gupthewatchrulesforemailsfrom macompany y,AlertMatr rix makesitsimpletow watchemails ssenttoasp pecificcomp panyordomain. Setup: Enterap partialemailaddresstob bealertedofallmessagesthatmatc ch.Anyem mailthatmatches willtriggeryourdesiredalertpro ofile. Notethatifyouwanttowatchfo orallemailstoandfrom macompan ny(forexample,yourbest customercompany), ,twoseparaterulesmus stbecreated d. ScreenCapImage: Inthisex xample,ever ryemailsent tto(orcc:to o)@verybig gcustomer.co omwilltrigg gerthe AlertMat trix"Default"alertevent t.

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 AlertMat for BlackB trix Berry

3.6.EMa ailSubjectC Content owerfulfeatureofAlertM Matrixistoc convertyourBlackBerry yintoasmar rt, Averypo programmablepager. AlertMat trixscansthe esubjectofeachemail.Ifthetextofthesubje ectmatchesarule,the eventist triggered,ifthemessage ehasnotalr readybeenr read. Whilean nysubjecttextcanbewa atched,creatingrulesfo oremergenciesisanimp portantbene efit ofAlertM Matrix. Setup: Enterany ystringthatyouwantto otriggeranotificationin ntheSubjec ctContains:f fieldwhile leavingth heotherfiel ldsblank. ScreenCapImage: Inthisex xample,AlertMatrixislo ookingfor91 11toappear ranywhereinthesubjec ct.

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3.7.Miss sedCallfrom maPerson AlertMat trixisdesign nedtowatch hformissedcallsfromaspecificper rson. Setup: Theinter rfaceallowsfortheconf figurationof fmultipleph hones(forex xample,wor rkphone,ho ome phone,m mobilephone e). Enterthe ephonenum mbertowatc chforasanumericstrin ngwithoutsp pecialcharac cters. ScreenCapImage: Inthisex xample,AlertMatrixwilltriggerifthe ereisamiss sedcallfrom mJoeSmith's sphone.

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3.8.Miss sedCallPart tialNumber(Co.HQ) trixhasawil ldcardcapab bilitywhena analyzingmissedcalls.T Thisisuseful lwhenyouw want AlertMat towatchphonecalls sfromcompanylocation nswherealltheextensio onsstartwit ththesame numbers s. Setup: Theinter rfaceallowsfortheconf figurationof fmultipleph hones.Acom mpanywiththreedifferent facilitiescouldbeconfiguredino onerule. Enterthe ephonenum mbertowatc chforasanumericstrin ngaddingast terisks(*)fo orpositions wherean nynumberc canbesubstituted. ScreenCapImage: Inthisex xample,AlertMatrixwillwatchform missedcallsf fromanarea acodeande exchangebut tnot aspecific cphonenum mberinitsen ntirety.

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3.9.AnyMissedCall AlertMat trixcansetu uparepeatin ngnotificatio onforanym missedphone ecalleventonthe BlackBerry. Setup: Insertanasterisk(*)inthephon nenumberre ecordtomatchallincom mingcalls. Notethatthissetupisdifferentt thantheblankswhicharepermissib bleinmissed dSMSand missedemailconfigurations. ScreenCapImage: Inthisex xample.miss sedcallsfrom manynumb berwilltrigge erthedefau ultalertprofileimmediat tely inallope eratingmode es(normal,n night,andw weekend).

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 AlertMat for BlackB trix Berry

3.10.SM MSMessagef fromaPerso on trixwatchesinboundSM MSTextmess sagingtocat tchamessag gefromasp pecificperso on. AlertMat Setup: Simplyty ypeintheph honenumbe erofthecellphonetow watch,avoidinganyspecialcharacter rs. ScreenCapImage: Inthisex xample,theuserhassetuphisson's scellphonesothathed doesnotmissmessagesby mistake.

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3.11.SM MSTextinBo odyofMessa age AlertMat trixwatchestheentiretextofinbou undSMSmes ssages. Setup: Typeinthestringtosearchforin ntheTextco ontainsfieldwhilecreat tinganSMSrule. Takecare etotypeint textthatisa asuniqueaspossibletoreducethehitstoonlyt theonestha at youreallywant. ScreenCapImage: Inthisex xample,theuseriswatchingformes ssageswith911inthete ext.Shehas shookedthe e alerttoa anAlertProf filenamesRe edAlert911 1.

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3.12.Any yMissedSM MSMessage trixcantrigg geranotifica ationonanymissedSMS Smessage. AlertMat Setup: Byleavin ngallfiltering gcriteriabla ank,itisposs sibletosetu upanalertthatwilltrigg gerforall inboundSMSmessag ges,ensuringthatyoud don'tmisson ne. Thisisve eryusefulon ntheBlackBe errybecause emanypeop pleusemult tipleinboxes s,anddonot t visitthea aggregate"m messages"b boxoften. ScreenCapImage: xample,anySMSmessag gewilltrigge ertheDefaultalertprofi ile. Inthisex

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3.13.BlackBerryPIN NMessage AlertMat trixcantrigg geranotifica ationonmes ssagesreceiv vedusingBlackBerryPIN NtoPIN messagin ng. Setup: Tonotify ybasedonth hepersonse endingthem message,ent terthePINn numberofth heBlackBerr ryin theSenderPINfield. ScreenCapImage: Inthisex xample,theuserhassetupaPINno otificationfo orallmessag gesfromCha arlie.Theale ert profilein nuseisdefau ult,anditisonlyactivei innormalop peratingmode.

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3.14.BlackBerryPIN NMessageTe ext trixcantrigg geranotifica ationonmes ssagesreceiv vedusingBlackBerryPIN NtoPIN AlertMat messagin ngbymatchingtextinsid dethemessage. Setup: Tonotify ybasedonth hetextinsideaPINmessage,enterthetextstringintheSubjectcontains: field. ScreenCapImage: Inthisex xample,theuserhassetupaPINno otificationfo orallPINmessagesthatc containthe string"se erverdoa".Whenreceiv ved,thiswilltriggerthe911alertpr rofile.

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4. Daily Operation
4.1.AlertMatrixAlertPopOver Duringanormalday,AlertMatrixisdesignedtooperateprimarilyfromthepopoveralert windowwithoutrequiringfrequententryintothemanagementinterfacescreens. TheAlertwindowletsapersonopenapreviewoftheemail,missedcall,orSMSmessagethat triggeredthealertandgivestheusertorespondimmediately. REXwirelessACETechnology: AlertMatrixincorporatesourAlertControlEnvironment(ACE)technologywhichallowsthe retrievalandrequeuingofpreviouslytriggeredalertnotificationsinfavorofahigherpriority event.Thissophisticatedsubsystemismostlytransparenttotheuserbutensuresthatthe user'sprioritiesareexecutedflawlesslyduringtheday. AlertWindowFunctions: TheAlertMatrixnotificationwindowpopsupwheneveranalertistriggeredbyarulebasedon incomingcommunications. Availablecommandsare:

Snoozethisnotificationforacertainnumberofminutes, Dismissthisalert, Delayallpendingandincomingalertsforacertainnumberofminutes, Delayallpendingandincomingalertsofacertainpriorityforacertainnumberof minutes, Openapreviewoftheevent,or Openandviewthependinglog.

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ScreenCapImage: xample,theindicatorico onsshowtha atthisisane ewemail,tr riggeringthe e"default"a alert Inthisex flag,rece eivedfromM MHammwit thasubjecto of"Meeting gmovedtoM Monday".

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4.2.Hot* *Keys Inordert tomakeiteasytobecom meapoweruser,REXwi irelessimple ementedHot*Keys througho outAlertMat trix. RefertoScreenFoot ter: Certaink keysareavai ilableoneve eryscreen.T Thefootershowskeysthatareused dmostoften non thescree en. Pressingthe[H]help phot*keyrev vealstheentirelist.OnceapersonlearnstheH Hot*Keys, navigatio onisnearlyinstantaneou usinsidethe eAlertMatrix xapplication ns. ScreenCapImage: The[H]H Hot*Keypull lsupthelistofavailable eHot*Keys. Notethatth he[J]jumpk keyisperhap ps themost tusefulofall,asitjumps sthecursortotheactivealert.

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4.3.EMa ailPreviewW Window nemailtrigg gersanotific cation,AlertMatrixloads sthetextfro omtheema ailinaprevie ew Whenan window,allowingrev viewandact tion. Operatio on: Whenap personopen nsanemailevent,apre eviewoftheemailisopenedwithin nAlertMatrix x. Notethatanyattach hmentstotheemailare enotavailab bleintheAle ertMatrixpre eviewandw would navigationto otheregular rBlackBerryinboxtobeaccessed. requiren Fromthe epreviewwi indow,actio onssuchasselect,reply,replyall,an ndforwarda areavailable, enablingquickrespo onsetoincom mingpriority ymessagesw withoutrequ uiringnaviga ationtothe BlackBerryemailinb box. ScreenCapImage: Pressthe emenubuttonwhilepre eviewinganemailtoac ccesstherep plyandforwardcomman nds.

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4.4.Miss sedCallPrev viewWindow w Whenam missedcallt triggersanotification,AlertMatrixlo oadstheinfo ormationinapreview window,allowingrev viewandact tion. Operatio on: Whenap personselec ctsopenona anymissedp phonecallevent,aprev viewofthem missedcallis s opened. Fromthe epreviewwi indow,actio onssuchasreturnphone ecall,senda anSMStext, ,andaddto addressb bookareava ailable,enab blingactions swithoutreq quiringnavig gationtothe ephonelogore mailinbo oxapplicatio ons. ScreenCapImage: Pressthe emenubuttonwhilethe ecursorison nthemissed dcallphonenumbertoa accessavaila able directact tionBlackBe errycomman nds.

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4.5.SMS SPreviewWindow missedSMSmessagetriggersanotification,Ale ertMatrixloa adstheinfor rmationina Whenam previeww window,allo owingreview wandaction n. Operatio on: Whenap personselec ctsopenona anymissedS SMStexteve ent,aprevie ewofthemi issedmessag geis opened. Fromthe epreviewwi indow,actio onssuchasrespondviaS SMS,telepho onecalltheperson,and dadd toaddres ssbookareavailable,en nablingactio onswithouthavingtona avigatetoth heemailor phoneap pplication. ScreenCapImage: Pressthe emenubuttonwhilethe ecursorison nthemissed dSMSphone enumberto oaccess available edirectactio onBlackBerry ycommands s.

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4.6.SetA AlertOperat tingMode AlertMat trixofferstheabilitytoc configureale ertsthatobe eytheopera atingmodeo ofthe applicatio on.Thisallo owsaperson ntocustomi izetheexperiencedurin ngnighttime eandweeke ends. Operatio on: Whenar ruleiscreate ed,checkbox xesareoffer redtodeter rmineifthatruleisactiv veinnormal, , night,and/orweekendmodes. Themain nmenuoffer rsa[SelectA AlertMode]option.Thisletsthepe ersonchange etheoperat ting modeoftheapplicat tion. ScreenCapImage: Selecttheoptionsth hatremainactiveinthes selectedmo odewiththecheckboxes sinthelowe er sectiono ofthescreen n.

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 AlertMat for BlackB trix Berry

4.7.Dela ay*All+/Can ncelDelayA All mealertsdon n'tcomeina atthemosto opportuneti imes.But,gi ivenAlertMa atrix'sprima ary Sometim missiono oftimelynot tificationofmessagesth hatmatter,a aonesizefit tsalldelaya approachwo ould notgetthejobdone. AlertMat trixoffersDe elay*All+,whichhasthe eabilitytode elayallalert ts,ordelaya allalertsofa a certainp priority(fore example,DelayAllAlerts slessthano orequaltonormalpriorityfor1hour), givingthe eusertimet tofinishwhattheywere edoingbefo oreaddressin ngthepriori ityitems. Operatio on: DelayAllcanbeinvo okedfromth heAlertPop OverWindo oworfromt themenu. Chooset thelengthof ftimeandth helevelofprioritiesthat twillbeallo owedthroughthedelayall filter. CancelDelayAllisalw waysoffered dontheme enus. ScreenCapImage: Itisgood dpracticetoNOTdelaya allatthe>= =criticalleve elbecauseth hisstillallow wstrulycritic cal noticestobenoticed d.

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4.8.Back kingUpSettings AlertMat trixofferstheabilitytob backuprules sandalertst thathavebe eencreatedsothat configura ationsdono othavetobe erecreatedifaBlackBer rryisreplace ed. Operatio on: SelectBa ackuptoWebontheme enu. Itisimpo ortanttonot tethatneith hernotificati ioneventsorBlackBerry yProfilesset tupareback ked up.Ause ermustusestandardBlackBerryDe esktopMana agerbackupinordertos savechange es madetoBlackBerryP Profiles,asA AlertMatrixd doesnothav veanyavaila ablemethod dtodiscern ttingswithin ntheBlackBe errysystem. . thoseset ScreenCapImage: Indefaultform,Alert tMatrixAlwa ays*Safebacksupyoursettingsonc cedaily.

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 AlertMat for BlackB trix Berry

5. Vie ewing Ev vent Log gs

5.1.View wPending Onadailybasis,the[ViewPendi ing]listison neofthemo ostusefulscr reenswithin nAlertMatrix x. Anyalert teventsthat thavebeenqueuedand dareschedu uledtotrigge erwillappea aronthelog g. Operatio on: Toaccess stheViewP Pendinglog,choosethefirstentryo ontheAlertM Matrixhome escreenorp press the[V]V ViewHot*Key y. Pressent teronaloge entrytopreviewtheme essage. Pressme enu/viewde etailstolear rnwhichrule eandalerta areassociate edwiththee event.Notethat Hot*Keys sareavailab ble. ScreenCapImage: Theredh highlightede eventisthecurrentaler rtnotification.The[J]jum mphot*keyalwaysjumps thecurso orthecurren ntevent.

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 AlertMat for BlackB trix Berry

5.2.View wAll AlertMat trixprovides salogthatshowsalleve entsinacom mbinedlist. Notethatinorderto oconservem memoryony yourBlackBe errydevice,t thereisaau utopurge yroutine. preferenceanddaily eferenceson nthemainm menutoadju ustthenumb berofdayso ofhistoryretainedbyth he GotoPre applicatio on.Therangeis24hou ursto30day ys. Operatio on: Toaccess stheViewA Alllog,choos setheentryontheAlert tMatrixhom mescreenorpressthe[V V] ViewHot t*Key. Pressent teronaloge entrytopreviewtheme essage. ScreenCapImage: Pressingthe[V]View wsHot*Keyw willalwaysp popoveraw windowtona avigatetoan nothereventlog view.

Cop pyright 2008 REXwireless, Inc., Dallas, Te exas, USA Pa 35 age

 AlertMat for BlackB trix Berry

5.3.View wHistory oryviewoffe ersallevents sinmemory ythatareno otpendingorsnoozed. Thehisto Operatio on: Toaccess stheViewP Pendinglog,choosetheentryonthe eAlertMatrix xhomescre eenorpressthe [V]ViewHot*Key. Pressent teronaloge entrytopreviewtheme essage. Pressme enu/viewde etailstolear rnwhichrule eandalerta areassociate edwiththee event.Notethat Hot*Keys sareavailab ble. Auserca anbringahis storyeventbacktolifeb byexecuting gasnoozeco ommandon nit.Theitem m willbere emovedfrom mhistoryand dplacedbac ckonthesno oozedqueue. ScreenCapImage: Alltheviewscanberesortedby yinvokingth hesortcomm mand,found donthemen nu.

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 AlertMat for BlackB trix Berry

5.4.View wSnoozed Thesnoo ozedviewof ffersalleven ntsthatarec currentsnoo ozedforace ertainamoun ntoftime. Operatio on: Toaccess stheViewS Snoozedlog,choosetheentryonthe eAlertMatri ixhomescre eenorpressthe [V]ViewHot*Key. teronaloge entrytopreviewtheme essage. Pressent Ifaneventisalready yhandled,itispossiblet todismissfro omthisview w,avoidingthealertlate er. ScreenCapImage: Inthisex xample,twoalertsarecu urrentlysnoozeduntil6:10amand6:15am.

Cop pyright 2008 REXwireless, Inc., Dallas, Te exas, USA Pa 37 age

 AlertMat for BlackB trix Berry

5.5.Even ntProperties opertiesabo outeachlogg geditemoff ferinformationaboutwhichruleandalertwere e Eventpro triggered d,aswellasstatusflagssetonthee event. Operatio on: Whenthecursoriso onaneventi inoneofthe eviews,theusercanuse ethemenuto[View Details]. Theeven ntproperties saredisplay yed.Importa antitemstonoteincludewhichaler rtmappedto o whichrulethattrigge eredtheeve ent,aswella asthecurren ntstatusonflagssucha asdismissed, , expired,itemremoved,andsnoo ozed. ScreenCapImage: Inthisex xample,therule"callme einsubject"triggeredth heeventnotification.

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 AlertMatrix for BlackBerry

6. Licensing
6.1.FreeTrialDownload AlertMatrixisavailableonallBlackBerrysmartphonesdevicesrunningversion4.0BlackBerry OperatingSystemorhigher. EMailandInternetDatacommunicationsmustbeprovisionedandactiveontheBlackBerryto activateanduseAlertMatrix. FreeTrial: DownloadAlertMatrixovertheair(wirelessly)bypointingyourBlackBerrybrowserto: http://REXwireless.com/download Thetrialperiodiscurrently14days.Extensionsmaybeavailablebyrequest. 6.2.Pricing AlertMatrixpricingisavailableathttp://REXwireless.com/purchase.Pricingisonaonetime licensepricemodel. LicenseFollowsUser,notDevice: LicensesfollowtheuserandmaybetransferredtonewBlackBerrysmartphones.Thereisa proceduretoensurethepreviouslicenseisreturnedtotrialmode.

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 AlertMatrix for BlackBerry

6.3.Purchase TopurchaseAlertMatrix,useyourPCorMacandgoto: http://REXwireless.com/purchase PurchasingviaBlackBerrybrowserisnotsupportedunlessyouhavepreviouslyregisteredwith GoogleCheckout. Oncethepurchaseisprocessed,anactivationcodewillbedeliveredviaemail.Usethis activationcodetounlockyourAlertMatrix.Norulesoralertprofiledatawillbelostandno reloadisrequiredtoactivateyoursoftware. 6.4.VolumePurchase Ifyouarepurchasingmorethan50licensesofAlertMatrix,pleasecontacttheREXwireless SupportCenterforaquoteandpaymentarrangements. Tocontactviaemail,clickbelow: REXwirelessSupportCenter(support.center@rexwireless.com) 6.5.UpgradePolicy Upgradesareincludedforcurrentmodelyear(currently2009)andfollowingyear(currently 2010)AlertMatrixversions(allupdates). UpgradepricingwillbeofferedforAlertMatrix2011totheindividualsthatlicensedAlertMatrix 2009whenitisreleased.

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 AlertMatrix for BlackBerry

6.6.UpgradeProcedure UpgradeyoursoftwarebypointingyourBlackBerrywirelessbrowserto http://REXwireless.com/download. Thepageswillwalkyouthroughdownloadingthesoftware.Thecurrentversionnumbersare displayedonthefirstdownloadpage.SometimesBlackBerrybrowserneedamenu/refreshto refreshthecacheifyouareupgrading.Yourcurrentlyinstalledversionnumberisfoundinthe "about"menucommandonthemainmenuonyourBlackBerryREXwirelessapplications. Recommendedprocedure: 1)Usethemenucommand"BackupSettingstoWeb"tobackupyourdatabaseofrulesand alertprofilestoourwebserversbeforeupgrading 2)Browsetohttp://REXwireless.com/downloadusingyourBlackBerrybrowser.(Ifthewebsite doesnotrecognizeyourbrowserasaBlackBerry,checkyourbrowseroptionsandmakesure thatyouremulationisinfactsetto"BlackBerry") 3)Downloadthesoftware(existingusersdonotreceivesampledata) 4)Rebootyourunitwhenprompted 5)Afterrebootingandcheckingyourdata,a"backuptoweb"isrecommendedbesureto "allow"communicationstothewwrex.comwebserversifpromptedbyyourBlackBerry. 6)Youwillthenberunningthelatestversion

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 AlertMatrix for BlackBerry

7. Support
7.1.Suggestions AlertMatrixprovidesanonapplicationmenuemailsuggestionbox. Usethisfunctionalitytosendinsuggestions.EnhancementschedulingatREXwirelessisheavily influencedbythevolumeofusersvotingforaspecificchange. 7.2.Forums REXwirelessoffersuserforumsfortheprimarypurposeofbestpracticesandsuggestions/idea discussion. Wewelcomeyoutojoin. UseyourPCorMacandvisit: http://REXwireless.com/forums 7.3.EMailSupport REXwirelessoffersemailcustomersupportasourprimarysupportmechanism. Normalbusinesshoursare: MondayFriday,8:30am5:00pmESTUSA Typicalresponsetimeis24hoursduringnormalbusinesshours,althoughthequeueon Mondaystendstobackupmorethantherestoftheweek. Clickheretosendanemail.IncludeyourdevicePIN(veryimportant)(foundinBlackBerry Options/Status): REXwirelessSupportCenter(support.center@rexwireless.com)

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