TYBMS SEM 5: SERVICE SECTOR MANAGEMENT QUESTION BANK

A) 1) 2) 3) 4) 5) 6) 7) 8) 9)

Section I Concepts/Short Notes (3 or 5 marks) 7 Ps of service mix Goods v/s Services Service Marketing Triangle/Trinity TQM Use of technology in services Service leadership Service Mapping Benchmarking Segmentation

10) Positioning 11) Branding 12) Service Quality Gap / Gap Model 13) Internal Marketing 14) Flowcharting 15) Consumers 16) Vision & Mission 17) Productivity 18) Communication Mix 19) Pricing 20) Consumer Behavior

B)

Section II 10 Marks question

1) 2) 3) 4) 5) 6) 7) 8) 9)

State and explain the major drivers of growth of service sector inIndia. Discuss the relevance of 7 Ps of service mix in Banking/Insurance/Hospitality sector. Explain consumer decision making process. What is TQM? State importance of TQM in service sector. State and explain the challenges faced by service marketers. What is market segmentation? State different types of market segmentation. Define Positioning and state its importance. Explain the different dimensions of service quality. What is Branding? State the importance of Branding.

10) Define Benchmarking and state its importance.

TYBMS SEM 5: HUMAN RESOURCE MANAGEMENT QUESTION BANK A) 1) 2) 3) 4) 5) 6) 7) 8) 9) Section I Concepts/Short Notes (3 or 5 marks) HRM Outsourcing Downsizing Employee Training & Development Induction Trade Unions Quality Circles Participative Management Compensation Management

10) Pink Slip 11) VRS 12) Career Planning 13) Performance Appraisal 14) MBO approach 15) Sensitivity Training 16) Job Description 17) Job Specification 18) Recruitment v/s Selection 19) Job analysis 20) Job Rotation B) 1) 2) 3) 4) 5) 6) 7) Section II 10 Marks question Define HRM. State the challenges faced by the HR manager. Explain the meaning and purpose of contracting & sub-contracting. Define Job Evaluation. State the Importance of Job Evaluation. Explain the steps involved in the selection process. Explain the term training and development and bring out the importance of the same. Explain 360 degree appraisal and state its merits. What are fringe benefits? State its features/ advantages & disadvantages.

8) 9)

What is succession planning? State its merits and demerits. State the forms of participation. Explain any two of them.

10) Define a trade union and state its features.

A) 1) 2) 3) 4) 5) 6) 7) 8) 9)

Section I Concepts/Short Notes (3 or 5 marks) 7 Ps of service mix Goods v/s Services Service Marketing Triangle/Trinity TQM Use of technology in services Service leadership Service Mapping Benchmarking Segmentation

10) Positioning 11) Branding 12) Service Quality Gap / Gap Model 13) Internal Marketing 14) Flowcharting 15) Consumers 16) Vision & Mission 17) Productivity 18) Communication Mix 19) Pricing 20) Consumer Behavior B) 1) 2) 3) 4) 5) 6) 7) 8) 9) Section II 10 Marks question State and explain the major drivers of growth of service sector inIndia. Discuss the relevance of 7 Ps of service mix in Banking/Insurance/Hospitality sector. Explain consumer decision making process. What is TQM? State importance of TQM in service sector. State and explain the challenges faced by service marketers. What is market segmentation? State different types of market segmentation. Define Positioning and state its importance. Explain the different dimensions of service quality. What is Branding? State the importance of Branding.

10) Define Benchmarking and state its importance.

TYBMS SEM 5: LOGISTICS MANAGEMENT QUESTION BANK A) Section I Concepts/Short Notes (3 or 5 marks) 1) 2) 3) 4) 5) 6) 7) 8) 9) Logistical Management Packaging Reverse Logistics 3PL & 4PL JIT Order Fill Rate Inter-modal Transportation System (Piggyback, Birdyback & Fishyback) Cross Docking Palletization

10) Milk Runs 11) Lead Time 12) Inbound v/s Outbound Logistics 13) Customer Order Cycle 14) EDI 15) Customer Service/Relationship Management 16) Benchmarking 17) Vendors/Suppliers 18) MRP I v/s MRP II 19) Re-order Level 20) Economic Order Quantity B) 1) 2) 3) 4) 5) 6) 7) 8) 9) Section II 10 Marks question Define inventory. Explain the concept of inventory management. Any type of mode of transportation and its advantages and disadvantages. Logistics v/s SCM Define Warehousing. Explain the factors to be taken into consideration while choosing Explain the factors essential to develop a good package design. State the importance of Logistical Information System. Explain the characteristics of ideal performance measurement system. Activity based costing v/sMissionbased costing (short note) State the importance of material handling in logistics.

a warehouse.

10) Explain logistics as a business/management function.

TYBMS SEM 5: BUSINESS ETHICS & CSR QUESTION BANK A) 1) 2) 3) 4) 5) 6) 7) 8) 9) Section I Concepts/Short Notes (3 or 5 marks) Corporate Governance CSR Executive v/s Non Executive Director Business Ethics Unfair Trade Practices Insider Trading Disclosure Norms Purusharthas Morals v/s Ethics

10) Stakeholders 11) Entrepreneur v/s Manager 12) Triple Bottom Line 13) Environmental Ethics 14) Egoism v/s Altruism 15) Child Labor 16) Perquisites 17) Applied ethics 18) Normative ethics 19) Code of Conduct 20) Board of Directors B) 1) 2) 3) 4) 5) 6) 7) 8) 9) Section II 10 Marks question State the importance of Business Ethics and Corporate Governance to business What are social responsibilities of a business unit? How can one achieve them? State the recommendations of Kumar Mangalam Committee report on Corporate State the recommendations of Cadbury Committee report on Corporate Governance. State the role of directors in enforcing good corporate governance. State the role of Ngos & International Agencies in CSR. Explain the relation & association between ethics and information technology. State the code of conduct applicable in global marketing and advertising. Differentiate between Indian v/s Western perspective of rights and duties.

organizations.

Governance.

10) Explain the importance of CSR to ensure sustainable development.

YBMS SEM-V FINANCIAL MANAGEMENT QUESTION PAPER PATTERN 2 HOURS SECTION I Q.1 [30MARKS] {COMPULSORY} [15 MARKS] 60 MARKS

(A) CONCEPT TESTING/ SHORT QUESTIONS THEORY (5 MARKS) [5 QUESTIONS; 1 MARK EACH; ANSWER IN 2 SENTENCES ONLY] (B) CONCEPT TESTING/ SHORT QUESTIONS PRACTICAL PROBLEMS (10 MARKS) [ANY 2 OUT OF 3 QUESTIONS; 5 MARKS EACH] (i) (ii) (iii) Q.2 ONEFULLQUESTION PRACTICAL PROBLEM [15 MARKS] LIKELY CHAPTERS WORKING CAPITAL MANAGEMENT CASHBUDGET CAPITAL BUDGETING {ONLY 4 METHODS AS PER SYLLABUS} SECTION II Q.3 THEORY Q.4 PRACTICAL PROBLEMS Q.5PRACTICAL PROBLEMS Q.6PRACTICAL PROBLEMS (a) & (b) CHAPTERS FORPRACTICAL PROBLEMS 1. 2. 3. 4. 5. 6. 7. (A) SHORT QUESTIONS CALCULATION OF PURCHASE CONSIDERATION & PREPARATION OF REVISED BALANCE SHEET COSTOF CAPITAL CAPITAL STRUCTURE PLANNING [TYPE: EBIT & EPS] CAPITAL BUDGETING RECEIVABLES MANAGEMENT WORKING CAPITAL MANAGEMENT LEVERAGES [30 MARKS] {INTERNAL OPTION}

(ANY THREE OUT OF FOUR QUESTIONS; 10 MARKS EACH)

(B) SHORT &/ OR LONG QUESTIONS 1. CAPITAL BUDGETING 2. WORKING CAPITAL MANAGEMENT (C) LONG QUESTIONS 1. CASHBUDGET THEORY CHAPTERS 1) 2) 3) INTRODUCTION TO FINANCIAL MANAGEMENT SOURCES OF FINANCE ALL OTHER TOPICS/ CHAPTERS

TYBMS SEM-V SPECIAL STUDY IN FINANCE QUESTION PAPER PATTERN 2 HOURS SECTION I Q.1 [30MARKS] {COMPULSORY} 60 MARKS

[15 MARKS]

(A) CONCEPT TESTING/ SHORT QUESTIONS THEORY (5 MARKS) [5 QUESTIONS; 1 MARK EACH; ANSWER IN 2 SENTENCES ONLY]

(B) CONCEPT TESTING/ SHORT QUESTIONS PRACTICAL PROBLEMS (10 MARKS) [ANY 2 OUT OF 3 QUESTIONS; 5 MARKS EACH] (i) (ii) (iii)

Q.2 ONEFULLQUESTION PRACTICAL PROBLEM [15 MARKS]

SECTION II

[30 MARKS] {INTERNAL OPTION}

(ANY THREE OUT OF FOUR QUESTIONS; 10 MARKS EACH) Q.3 THEORY Q.4 PRACTICAL PROBLEMS Q.5PRACTICAL PROBLEMS Q.6PRACTICAL PROBLEMS (a) & (b)

CHAPTERS FORPRACTICAL PROBLEMS (A) SHORT QUESTIONS 1) 2) 3) 4) 5) DEFERRED TAX (ASSETS & LIABILITIES) [AS-22] CAPITAL BUDGETING INITIAL PUBLIC OFFER [JOURNAL ENTRIES] EMPLOYEES STOCK OPTIONPLAN SWEAT EQUITY

6) FINANCIAL DERIVATION & FUTURE DERIVATIONS: RECOGNITION & MEASUREMENT [AS-30] (B) SHORT&/ OR LONG QUESTIONS 1) ECONOMIC VALUE ADDED

(C) LONG QUESTIONS 1) APPRAISAL OF TERM LOAN & PROJECT REPORT (INCLUDING CAPITAL BUDGETING) 2) 3) 4) ACCOUNTING FOR EFFECTS OF CHANGES IN FOREX RATES [AS-11] HIREPURCHASE LEASE

THEORY CHAPTERS 1) 2) 3) 4) 5) 6) 7) 8) SEGMENT REPORTING FINANCIAL DERIVATION & FUTURE DERIVATIONS: REPRESENTATION [AS-31] CAPITAL MARKET UNDERWRITING MERCHANT BANKING CREDIT RATINGS MUTUAL FUNDS ALL OTHER TOPICS/ CHAPTERS

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