FRANCIS VUONG HUU HUNG

Email: writefrancis@gmail.com Mobile : 0913105505 Google: please search for Francis Hng Facebook: Dien Gia Francis Hung Youtube: http://www.youtube.com/user/francishung1708?feature=mhee Address : 861/57 Tran Xuan Soan St., Tan Hung Ward, Dist. 7, HCMC Vietnam

DAY OF BIRTH: AUGUST 17/1977 EDUCATION - Bachelor of Science: Commercial law - Certificate of Master Ceremony - English Advance level Certificate - Essential Skills for Managers certificate by Marriott International - Foundations of Leadership Certificate by Marriott International - Effective Training Skill certificate by Marriott International - Excellent communication module leader by Marriott International -Sales Manager of the Quarter by Marriotts Renaissance Hotel - Sales Manager Of The Year by Marriotts Renaissance Hotel. - Iceberg Creative Award by Ascott International - Pre-opening Process certificate by Ascott International - Awareness Before Change Certificate by Prudential. - Professional public speaker & corporate trainer for companies - Director of Sales & Marketing Certificate by EDRI - Deputy Director of Branding Section Saigon Entrepreneur Club -

PROFESSIONAL EXPERIENCE

Excellent solicitation and selling skills and understanding of sales processes; can bring a sale to closure Retail merchandising skills Strong customer development and relationship management skills Ability to set accurate account and revenue goals Knowledge of revenue management functions and account profitability Understanding of operations and potential challenges for servicing businesses Knowledge of contractual agreements and legalities Strong organization skills Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning Ability to use standard software applications and systems Ability to develop and implement successful sales and marketing strategies Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue Ability to take constructive action without relying on directions from others Ability to network and build relationships to grow the business Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk Strong problem-solving skills; encourages new innovative solutions when appropriate Strong communication skills (verbal, listening, writing) Effective influence skills Strong consensus building skills Excellent negotiation skills Effective change management skills Strong associate relation skills

October 2009 Presence: Fresh View Training & Consulting Managing Director In charge of overall companys business operation in the field of training & consulting for other companies to develop their business: Responsible for building business strategy including establishing mission & vision In charge of branding activities for company including Marketing Communication, Corporate Communication, Advertising & Promotion and Sales & Distribution Responsible for revenue & profit Responsible for nurturing relationships with media Planning annual operating budget for company Conduct corporate training for clients Joint talk shows with international speakers Have served as professional speaker/ corporate trainer for big international organizations such as: Rohto Mentholitum, ACCA, HSBC, Nippon Paint, British Council, Southeast Asia Bank, Gedeon Richter, Coca Cola..etc..etc

August 2006 October 2009 Capitalands Ascott International Director, Sales & Marketing South Vietnam Work with the Indochina General Manager/ General Managers in matters pertaining to the development and execution of sales & marketing programs for Somerset properties in Ho Chi Minh City Cluster. Assess marketing needs and monitor sales office administration and effectiveness. Solicit maximum business from all market segments. Make sales calls on major key accounts, locally and overseas if necessary. Meet occupancy, average rate and profits of Somerset properties in Ho Chi Minh City Cluster thorough planning, guidance and training of the sales & marketing personnel.

Interpret marketing policies, procedures and programs to the Management and sales personnel. Co-ordinate plans for sales coverage outside Ho Chi Minh and the country. Review rate recommendations to ensure a competitive position and maximize revenue production. Counsel Marketing Communications on quality, content and usage of locally produced sales promotion materials. Secure timely public relations support for execution of the marketing programs of Somerset properties in the South of Vietnam. Prepare annual budget for the sales and marketing office, advertising and sales promotion, and monitors expenses/budget comparison on a monthly basis. Review performance evaluation and objectives of sales & marketing staff. Maintain appropriate membership and attend industry functions as representative of Somerset Properties Ho Chi Minh City Cluster. Assess training needs of the sales staff and establish appropriate training programs for staff development. Update the Senior Vice President (Operations & Marketing) of The Ascott Ltd., the Regional Sales & Marketing Manager of The Ascott Limited and the Area General Manager/ General Manager of Somerset Ho Chi Minh City Cluster regarding market and economic conditions. Create direct mail promotional programs in coordination with the Regional Sales & Marketing VP of The Ascott Ltd. Prepare monthly report of activities and result which includes sales results, share of market, market trend, competitive activity and forecast report to be submitted to the Area General Manager and General Manager. Maintain awareness of competition. Meet regularly with operating department heads through department heads meeting to review sales efforts and to ensure smooth co-operation in the coordination of the apartments service. Assist in the building of an efficient team of employees taking an active interest in their welfare, safety and development. Respond to any changes in the departmental function as dictated by the industry company or the serviced-residence.

Perform any and all other assignments as directed by the Management.

September 2005 - July 2006

PRINCESS DANNAM RESORT & SPA HAM THUAN NAM BINH THUAN PROVINCE Pre-Opening Director of Sales To achieve pre-determined hotel sales target as outline in the marketing plan as well as to ensure the development of increased hotel sales long term. To effectively coordinate and administer sales functions of the department which include the implementation of the hotel marketing and sales activities plans.

To maximize occupancy, average rate and profits of the hotel through planning, guidance and training of the hotel sales personnel To represent the sales functions and needs of the hotel in development of the companys sales policy To develop, in conjunction with the Executive Committee, the hotel marketing plan in line with corporate marketing objectives To identify market needs by periodical guest-survey and to be knowledgeable on market movements and seasonal influences that may affect the hotels productivity To define target markets to be solicited, utilizing data contained in the hotel computer system and seasonal market movements To direct the development of sales strategies, rate structure and special promotions to corporate and travel industry accounts from both domestic and international markets To direct the development of special marketing and sales plan to special account, trade show participating and unique sales and marketing situations To establish sales target and highlight any variances with actual sales figures and recommend what action should be taken to remedy significant variances To maintain a sales filling system and to create individual files; to monitor this data by periodic checks on clients profiles To maintain personal contact with key customers and to back up the activities of any member of the sales team when required To provide feedback and counsel to the General Manager on all salesrelated activities To build an efficient team of employees by taking an active interest in their well-fare, safety and development

To train the employees ensuring that they have the necessary skills to perform their duty with maximum efficiency To supervise the employees within department, ensuring that the correct standard and method of service are maintained To respond to any changes in the departmental function as dictated by the industry, company or hotel

Marriotts Renaissance Riverside Hotel Saigon District 1, HCMC, VN Oct 2001 Sept 2005 Exe- Manager, Sales Assisted the Director of Sales & Marketing in day-to-day operations and administration both relating to the corporate accounts Track information that affects our target market, e.g. new business trends, openings, closings Achieve and develop rapport with corporate accounts Achieve budgeted monthly room nights goals and average rate, both individually and for the collective sales team, as set in the annual budget. To liaise with regional and international sales office for sales leads and solicitation Make joint sales calls with Sales Executive/Director of Sales & Marketing to identify training needs and effective selling development. Promote Renaissance in overseas markets by attending trade shows, overseas sales calls, ensuring effective sales to major corporate accounts. Maintain a close relationship with clients. Determine on a periodic basis new organizations who are considering Saigon as a possible venue.

Jan 2001-Oct 2001 Reservation Sales Agent Assist Senior Revenue Management Manager in monitoring Room Inventory Status. Ensure the contract rates are updated in CIF system Assist in competitor shop report Assist in managing group blocks concerning cut off dates, rooming lists, etc.. with the group sales team and Sales Coordinator.

Conduct sales calls, entertainment and hotel inspections as needed to maximize corporate segment mix Guest Service Agent

Sep 1999 Jan 2001

Gained thorough knowledge of hotel credit and check cashing policies and procedures and adhere to them. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. Assist guests in confirmation and bookings of airline tickets, restaurants, limo rentals and sightseeing tours.

Aug 1996- Dec 1998: Training Leader for Speakers at the New Generation English Speaking Club. Facilitator for How to speak in front of the public program Perform weekly Sundays operation efficiently Responsible for training Sales & Marketing coordinators in terms of selling invisible product Implement advertising strategies to the realistic business situation

PERSONAL SKILLS Able to be a master of ceremony for any event Skillful in speaking in front of the public Cool off a hot temper person easily and quickly

PERSONAL BACKGROUND Born, raised, and educated in Vietnam, I am used to learning the culture of my own country and around the world. Ive also learned from my parent how to appreciate freedom and the value of international culture. I also learned that it is important to succeed on my own by learning fast and being aware of and sensitive to the people around me and to maintain selfconfidence in the new and exciting situation. Have travelled to over 10 countries including USA, Germany, France, Belgium, Switzerland, Singapore, Thailand, China, Malaysia for business & leisure purposes . HOBBIES I like to read books describing business, religion and psychology. In sports I prefer to play badminton. Foreign languages

I like to try new things and travel around the world.