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AUDIT NO <07-25>

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OBJECTIVE:

To assess quality system implementation and offer guidance on enhancing procedures and improving the overall effectiveness of the system SCOPE: Analyzing entire quality system documentation, validation of processes/SOPs, availability of resources and verification of quality system effectiveness.

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KEY PERSONAL INTERVIEWED S/No. 1 2 Name Muhammad Abbas Qayyum Ahmad GOOD PRACTICES OBSERVED 1. The department has a well defined quality policy which is properly implemented and understood by all personnel. 2. The departmental goals and quality objectives are clearly defined, properly communicated, measurable and achievable. 3. The processes, procedures, functions and responsibilities are clearly understood by the team members. 4. Most of the quality system documents are developed & maintained 5. Departmental quality meetings are conducted regularly 6. All relevant records are maintained. 7. The quality system is developed effectively however there is a room for further improvements also. Designation Sr. Asstt Lib Librarian Department/ Section Library Library

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AUDIT FINDINGS S/No. 1. 2. 3. 4. 5. FINDINGS SOP regarding classification, cataloguing & labeling of books is missing User Manual about Digital Library features/functions is missing Document Numbering is not standardized (a/c to QEC format) Most records in use are not a/c to QEC revised format Master list of external documents is not maintained CLAUSE # 4.1 4.1 4.2.3 4.2.3 4.2.3 Maj/Min/Obs Major Minor Minor Minor Minor

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7. 8. 9. 10. 11.
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The input & output to Departmental Quality Meeting Doesnt include information on: Customer feedback, process performance and product conformity, recommendations for improvement, resources needed etc Library doesnt have good number of computers available(Just one for students) as per requirements of PEC The job description of DEO is missing The criteria for selection, evaluation and re-evaluation of book suppliers has not been established The procedure for preservation, handling and maintenance of books is not defined The library catalogue software is not accessible to all PROBLEM FACED / AREAS MISSED

5.6.2& 5.6.3

Minor

1.1 & 6.3 5.5.1 7.4.1 7.5.5 6.3

Minor Minor Major Minor Minor

No problems were faced. Library staff was found very co-operative. On the other side, it was tried that most of the areas get covered in the light of ISO 9001-2008
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CONCLUSIONS Areas needing Improvement a) Functions of digital library should be increased. It should provide user tracks of borrowed books and online renewal of books b) On website & on digital library page , library timings, rules, book search/catalogue of IST library should be available

Strong Areas a) Most of the quality system documents are developed & maintained b) Quality objectives are SMART

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