DS 6150 Operations Management Course Objectives and Schedule Fall 2007

Instructor: Dr. Shahid Ali Office: Conway 308 Phone #: 501-4111 Class Meeting Time: Thursday 6:00 to 8:40 p.m.; Conway 205 Office Hours: 2:00 to 4:00 p.m. MTWR, and by appointment. E-mail: shahid.ali@rockhurst.edu Compulsory Texts: 1. Heizer and Render, Operations Management, Upper Saddle River, NJ: Prentice-Hall, Inc., 8th Edition 2006. 2. Goldratt, Eliyahu M. and Jeff Cox, The Goal, Great Barrington, MA: North River Press, Inc., 2nd Edition, 1986. Course Description: Course examines the creation and distribution of goods and services in both the service and manufacturing sectors. Topics include location analysis, distribution models, inventory control models, scheduling and work design systems, and statistical process controls (including contemporary topics such as IS9000, CI, etc.). Learning Objectives: 1. Explain the strategic role of operations management and its competitive advantage for organizational survival. 2. Explain the relationships between the operations function and other functional areas of a business such as marketing, finance, and information systems and how they can work together to achieve the business strategy. 3. Explain approaches to designing and improving processes. 4. Students will use relevant electronic spreadsheet tools (e.g. solver) to solve operations management problems. 5. Students will apply/analyze relevant quantitative models to solve real world problems. 6. Students will appraise real-life business situation and suggest solution alternatives as related to operations management tools/techniques. Course Approach: Lectures, class discussions, homework assignments, assigned readings, films and videos, and case studies combine to provide an overview of the field of operations management. The course comprises of the following activities: 1. Lectures and case discussions in the classroom. 2. Homework assignments 3. Three examinations as scheduled. Learning Methods and Aids: 1. Read the assigned material prior to each lecture. 2. Participate in the class discussion of the lecture. 3. Complete homework assignments with the help of class lecture notes. 4. Participate in group work.

Exam Policies: All exams will be closed book and closed notes. Each student is required to do his or her own work on each and every exam. Two exams will be administered. Exams will be mandatory. You are required to take each and all exams at the time the exams are administered. The exams will test your ability to apply the solution techniques discussed in class. Each exam may consist of multiple choice questions, short essay questions and problems. Grading: Exam # 1 Final Exam Assignments Group Case Studies Individual Project

30% 35% 10% 10% 15%

You will be graded as follows and THERE WILL BE NO CURVE: 90% and above = A 85% and above = B+ 80% and above = B 65% and above = C Below 65% =F CASE STUDY: Students will participate in case studies. Participants will work in groups of three for each session for approximately 50 minutes each. The group will discuss and present the case during the class time period. Each group will be required to write a one-page report about the findings related to the case. The report must be a single spaced type written. The report will be due at the next scheduled class meeting. No late report will be accepted. The report will be graded to assess the group performance. PROJECT: Overview: The purpose of the individual project is to provide an opportunity for students to analyze a production or operations situation by applying the POM techniques discussed in the class. Each student is responsible for a project proposal and a final report. The final report will be due on the last day of the semester. Topic: Any application topic of the POM techniques that we cover in the class is welcomed. It could deal with systems and techniques issues (like the design of an international logistics chain or the use of information technology in making location decisions). Alternatively it could deal with strategic and cultural issues like the ethical issues in purchasing or how the concept of quality is now entering into service industries like the medical profession. Another project will be comparing two competing organizations such as K-mart and Wal-Mart. Students visit the stores and compare the operations of the stores on a variety of criteria. They can relate it back to the financial performance of the organizations and their performance on Wall Street. The followings are some other topics of interest related to operations management: project management, supply chain management, demand forecasting, inventory control, enterprise resource planning, material requirements planning, and theory of constraints. Feel free to discuss your topic with the instructor as early as possible. The paper must be well researched and referenced. I expect that the presentation of the paper will be professional.

Research Project Structure: While there is not necessarily a best and only way to compile the paper, the following might be used as a guide for preparation: Abstract Introduction with Statement of Situation/Problem Background Information Methodology Data Input and Calculations Summary of Findings/Detailed Recommendations Conclusion/Contribution Appendices/Bibliography SPECIAL NOTES: You are required to attend all classes. You are not allowed to miss any class. If you miss a class, you will become ineligible for any curve that may be given on any exam. This includes exams taken prior to and after the absences. All home works are due at the beginning of class on due date. Also, note that cheating is a violation of the School of Management policies. Any incident of cheating could result in the perpetrators dismissal from the University, plus an automatic F for the course. If you have a disability that that may impact on your ability to carry out assigned course work, I encourage you to contact Sandy Waddell, Director, Access Office, 7 Massman Hall. Her contact number is (816) 501-4689. The instructor reserves the right to make any necessary changes to the course syllabus as stated, and would announce any necessary changes in class at the appropriate time(s).

TENTATIVE SCHEDULE OF TOPICS

Topic
Operations and Productivity Operations Strategy Forecasting Managing Quality Statistical Process Control Review for Exam #1 Exam #1 (October 11, 2007) Linear Programming Location Strategies Transportation Models Project Management Inventory Management Waiting-Line Models Short-Term Scheduling Lecture over the Goal Review for Final Exam Final Exam (December 6, 2007)

Chapter
1 2 4 6 Supplement 6

Module B 8 Module C 3 12 Module D 15

TOPIC AREA
1. Production Management Philosophies (JIT, MRP and TOC) 2. Inventory Control 3. Forecasting 4. Scheduling 5. Linear Programming 6. Purchasing 7. Facility Location (Transportation Modeling or Transshipment Modeling) 8. Process Design 9. Product Design 10. Quality (Total Quality Management or Statistical Quality Control) 11. Project Management 12. Supply Chain Management 13. Manufacturing Strategy 14. Enterprise Resource Planning(ERP) 15. Aggregate Planning

Practitioner-Oriented Journals
1. 2. 3. 4. 5. 6. Harvard Business Review Sloan Management Review California Management Review Interfaces International Journal of Purchasing and Materials Management Production and Inventory Management Journal

Academically-Oriented Journals
1. International Journal of Production and Operations Management 2. International Journal of Production Economics 3. Journal of Operations Management 4. Production and Operations Management 5. Academy of Management Journal 6. Academy of Management Review 7. IEEE Transactions 8. Computers and Industry 9. Computers and Industrial Engineering 10. Decision Sciences