Craig S. Phillips Harris, MN 55032 651-237-1196 craigphillips@northlc.

com

Professional Summary Accomplished business management executive equipped with extensive in-depth experience planning and executing initiatives to enhance business development, change processes, and improve operations Analytical problem solver, adept in addressing complex technical/business challenges and devising innovative solutions for increased revenues/profitability while limiting exposure and potential liability Strategic partner, leveraging communication and listening strengths to mediate financial and legal dispute resolutions and to develop and manage mutually beneficial vendor and client relationships Leader with proven abilities in recruiting, mentoring, and motivating top performing team members

North Country Business Products Inc. Director of Service (Hospitality Systems Division)

Plymouth, MN 2/2006-5/2009

Leadership Enhanced installation/support of point-of-sale systems for $14M division of $33M systems integrator Directed efforts of ten branch managers and through them, an installation and support staff of >100 Mentored managers on financials, such as P&L, orders, billings, accounts receivable, and inventory Process Change Management Worked within executive team to develop a 24-hour Help Desk and Field Service Operations Center Standardized installation documentation, POS application images, and threat management services Coordinated upgrade rollout process to comply with Payment Application Data Security Standard Business Development Led campaign to promote consulting services to bring customers systems into PA-DSS compliance Approved labor quotes and aligned sales commitments with management objectives/revenue goals Re-negotiated contracts, mediated disputes, & created inventive agreements to resolve open issues

Micros Systems Inc. Service Coordinator/Business Development Liaison (NA Distribution)

Columbia, MD 5/2000-2/2006

Leadership Led campaign to improve processes/standards at 100 offices in division with $112M in annual sales Promoted cost controls, technical/process documentation guidelines, and service report metrics Reduced costs by re-negotiating contracts & developing action plans to avoid/resolve legal disputes Strategic Planning Re-negotiated clients service agreements during a difficult maintenance contract system upgrade Resolved product launch issues & worked with R&D on action plans to lessen impact on customers Developed a national alert system for upgrades and installations to coordinate efforts of field offices

Craig S. Phillips

Micros Systems Inc. Installation Engineer/Rollout Team Leader (Major Accounts)

Columbia, MD 7/1998-5/2000

Managed crew of 40-50 installing and supporting Point-of-Sale systems for over 50 major accounts Developed responses to high-profile Requests for Proposals for $400M multi-national corporation Advanced Business Systems LLC Installation/Support Manager Albuquerque, NM 9/1996-6/1998

Managed team of 25 installing and supporting Point-of-Sale systems for $2M Micros POS vendor Doubled revenues & improved the rate of installation completions to fastest rate in company history 1980 1996
1995 1996 1992 1995 1990 1992 1986 1989 1984 1986 1980 1984

Previous Professional Experience Eugene, OR

Emerald Business Systems Inc. as a POS System Custom Programmer and Installer/Trainer Phillips Systems as an Owner and Consultant, Systems Developer, Custom Contract Manager Emerald Information Systems Inc. as an Accounting/POS Systems Salesman/Installer/Trainer Consolidated Business Machines Inc. as an Accounting/POS Systems Salesman/Installer/Trainer Tech-One Computer Systems as an Accounting Systems Salesman/Installer/Trainer Advanced Information Management Systems as an Owner/Consultant/Contract Manager

Credentials M.S. in Security Technologies University of Minnesota 8/2011

Multi-disciplinary program focused on security technology and policy development, risk analysis/management, protection of critical infrastructures and key resources, and increasing security while preserving civil liberties Capstone Project was an examination of airline cargo screening/explosives detection technologies & policies

B.S. in Telecommunications A.S. in Business Administration

University of Oregon Middlesex Community College (CT)

3/1982 6/1977

Areas of expertise include: Account Management Budget/Cost Controls Business Consulting Call Center Management Client Relations Contract Negotiations Data Security/Compliance Emergency Preparedness Instructional Technology Multi-Media Technology New Technology Launches Process Development Profit/Loss Responsibility Project Management Proposal Preparation Risk Management Sales & Sales Management Security Policy/Procedures Software Releases/Upgrades Strategic Planning System Implementation

Member of InfraGard since January, 2008