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BMC Remedy Action Request System User


Version 7.1.00 Patch 005 October 06, 2008 Corrects various known issues in the BMC Remedy User

BMC Software is alerting users of BMC Remedy User version 7.1.00 to the availability of a patch that provides fixes for various known issues. If you have any questions about the problem or the patch, contact BMC Software Customer Support at 800 537 1813 (United States or Canada) or call your local support center.

Current patch information


Files patched for supported software platforms
aruser.exe

Issues resolved in patch 005


Issue number Summary

SW00284915

Errors occurred while generating reports when the BMC Remedy Action Request System (AR System) server was configured to disallow unqualified searches. An invalid argument was encountered.

SW00287129

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Issue number

Summary

SW00287586

Reports showed the data of all tickets even though the report was generated for a particular record. BMC Remedy User encountered a memory error after saving a Crystal Report. Intermittent workflow issues: the Open dialog did not work correctly, fields were not being populated, and closing the window had no effect. BMC Remedy User crashed frequently due to a memory leak. After a floating license user generated and reviewed a report, the floating license was not released once the user logged out. Disabling Auto Fit Columns on a table field caused unexpected appearance or disappearance of the sort arrow on the column header. Users were unable to sort on the first column of the Result List if the first column was not a Char type. For a Set All operation, the qualification was referring to a wrong Status field value.

SW00289973

SW00297875

SW00297990 SW00298294

SW00300291

SW00301684

SW00301805

Installation procedure
Use the standard installation procedure for BMC Remedy User as described in the BMC Remedy Action Request System 7.1.00: Installing guide.

Previous patch information


Patches are cumulative. This section provides information about the previous patches.

Patch 004 Release Date: 07/31/08


Files patched for supported software platforms
aruser.exe

2 BMC Remedy Action Request System User, Version 7.1.00 Patch 005 BMC Software, Inc., Confidential

Previous patch information

Issues resolved in patch 004


Issue number Summary

SW00289962 SW00293981

A table field qualification problem occurred with dynamic group. Inconsistent behavior during Table field selection or sort: rows were resorted, but the row that you selected was deselected after sorting. The definitions of forms that were cached on BMC Remedy User were not the same as the definitions on the AR System server. Performance issues occurred with BMC Remedy User after upgrading to version 7.0.01 patch 005.

SW00295036

SW00295427

Note: The actual Server Name and Schema Name were replaced in the cache so that BMC Remedy User would not send requests to the AR System server for each field.
SW00295699 Special (Swedish) characters in the result list became corrupted after running Crystal Reports. All forms opened with the same size in BMC Remedy User, regardless of the dimensions set in BMC Remedy Administrator. The Character field could not fully display characters with the default field height and font on the Simplified Chinese OS. The runmacro command did not execute correctly, resulting in a segmentation fault on Linux.

SW00296556

SW00296900

SW00297132

Installation procedure
Use the standard installation procedure for BMC Remedy User as described in the BMC Remedy Action Request System 7.1.00: Installing guide.

Patch 003 Release Date: 06/04/08


Files patched for supported software platforms
aruser.exe

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Issues resolved in patch 003


Issue number Summary

SW00282590

Separators were not correctly placed in decimal values in the German (de) locale. There was a problem with decimal field calculation in the German (de) locale. There was a problem with decimal fields in locales other than English. BMC Remedy User 7.0.01 Patch 004 crashed when opening a Task form, but Patch 001 worked fine when performing the same action. Separators were placed incorrectly for decimal values while performing a Set Fields action with arithmetic operations for non-English locales. The first record selected in a table could not be analyzed after running more than one table loop. The version string in the BMC Remedy User 7.1.00 runmacro executable was referring to version 7.0.01. The behavior of BMC Remedy User 7.1.00 was different when launching Crystal Reports window. BMC Remedy User crashed frequently. Japanese form names appeared garbled in BMC Remedy User after Crystal Reports was opened. After running the table loop active link guide, BMC Remedy User highlighted more records than the rows selected earlier. The *.arv and *.arf cache files were not created correctly in the User Home Directory when the form name included Japanese double-byte characters. There was a problem with field 112, which caused the Public group name to be added to group IDs ending with zeroes. An error occurred while searching for a form with a Japanese form name after opening Crystal Reports and logging in to BMC Remedy User again. BMC Remedy User crashed when opening a display-only form for the second time. The form had an embedded ActiveX component through a View Field inside a dialog box. BMC Remedy User crashed when the memory usage in the Task Manager built up. The fields in Open dialog window were not populated, and closing the

SW00283897

SW00284152 SW00284241

SW00285327

SW00286238

SW00286358

SW00286679

SW00286856 SW00287134

SW00287360

SW00288624

SW00289257

SW00289807

SW00290324

SW00290589

SW00290756

4 BMC Remedy Action Request System User, Version 7.1.00 Patch 005 BMC Software, Inc., Confidential

Previous patch information

Issue number

Summary

window had no effect.

Installation procedure
Use the standard installation procedure for BMC Remedy User as described in the BMC Remedy Action Request System 7.1.00: Installing guide.

Patch 002 Release Date: 01/30/08


Files patched for supported software platforms
aruser.exe

Issues resolved in patch 002


Issue number Summary

SW00276523

BMC Remedy User 7.1.00 shut down when using PERFORM-ACTION-SETPREFERENCE in an active link. Could not open BMC Remedy User using external COM applications. There was no Alert Notification Pop-Up upon receipt of an alert when a user connected back to the network after being disconnected.

SW00278907 SW00281679

Note: See the Notes section for details.


SW00283367 Character fields did not display as many characters as possible, if the focus was not on those fields.

Note: See the Notes section for details.


SW00284126 An incorrect Crystal Reports error was displayed when macros recorded using older versions of BMC Remedy User were run in BMC Remedy User 7.1. When the locale of a form using the BMC Remedy User changed, the PERFORM-ACTION-SET-PREFERENCE workflow did not reflect the changed preference immediately. Reloading or refreshing the form did not work. You had to re-login to use the form with the new locale. BMC Remedy User 7.0.01 Patch 004 crashed when opening a Task form, but Patch 001 worked fine when performing the same action. The input focus was lost upon refreshing a table in BMC Remedy User

SW00284530

SW00284535

SW00284617

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Issue number

Summary

7.1.00, but the same worked fine in BMC Remedy User 7.0.01. SW00280122 The screen flickered while using BMC Remedy User when the focus was not on a table field.

Known issue
SW00276020The Logoff link on the BMC Remedy User shifted towards the right from the original location when a non-English locale was used.

Notes
SW00281679An environment variable named ALERT_RECONNECT_INTERVAL is provided, which controls the interval (in minutes) after which the alert client will connect back to the server, after it has reconnected to the network. The acceptable values for this environment variable are positive numeric values. For example, ALERT_RECONNECT_INTERVAL = 15 implies that the alert client will connect back to the server 15 minutes after it returns to the network, and will then start receiving the alerts from the server. Important: If the environment variable ALERT_RECONNECT_INTERVAL is not set, then the client will not receive alerts after it reconnects to the network. If a user enters a negative or non-numeric value for the environment variable, then the client will not receive alerts after it reconnects to the network. The lower limit for ALERT_RECONNECT_INTERVAL value is 5 minutes. That means, if a user enters a value that is less than 5 minutes, then the program will internally set it to 5 minutes. Thus, the alert client will reconnect to the server 5 minutes after it returns to the network, and will start receiving alerts. SW00283367This is not a defect. The behavior of certain Character Fields causes this confusion, which can be explained as follows. The Character Fields with expand boxes and the Diary Fields do not display characters up to their maximum visible capacity, wordbreak is set for these fields. For example, if such a field on the UI can display up to 15 characters, and the text entered is Reverse engineering the component, then the field displays only the first word Reverse. To view the complete text, you need to open the expand box of the Character Field or the Diary Field. The Character Fields with Menus, however, display characters up to their maximum visible capacity, because wordbreak is not set for such fields. The size of these fields is set at design time, considering the values that they would contain.
6 BMC Remedy Action Request System User, Version 7.1.00 Patch 005 BMC Software, Inc., Confidential

Previous patch information

Installation procedure
Use the standard installation procedure for BMC Remedy User as described in the BMC Remedy Action Request System 7.1.00: Installing guide.

Patch 001 Release Date: 10/05/07


Files patched for supported software platforms
aruser.exe

Issues resolved in patch 001


Issue number Summary

SW00274893

Temporary files that got accumulated in the C:\Documents and Settings\<username>\Local Settings\Temp folder needed to be removed. Data was lost when active links pushed data using the TRUNC or ROUND functions from one currency field to another. The arf file reloaded if accessed from ARTask. When BMC Remedy User connected to an older version of the AR System server (6.3 or 7.0.01) it updated (or re-cached) the arf or afv file each time a form was opened. The Service Entry call did not work as expected. Each time a table was refreshed, the source form of the table field was recached resulting in poor performance when opening forms having table fields.

SW00275255

SW00275797 SW00276623

SW00276680 SW00277616

Known issue
SW00276020 The Logoff link in BMC Remedy User shifted towards the right from the original location when a non-English locale was used.

Installation procedure
Use the standard installation procedure for BMC Remedy User as described in the BMC Remedy Action Request System 7.1.00: Installing guide.

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Where to get the latest product information


To view the latest BMC Software documents, visit the Customer Support page at http://www.bmc.com/support_home. BMC Software distributes printed copies of flashes, technical bulletins, and release notes with most product shipments, as indicated on your shipping list. In addition, all notices are available on the Customer Support page, including any notices that BMC Software issues after you receive your product shipment. You will not receive new notices by mail. However, by subscribing to proactive notification, you can receive email messages that direct you to those notices. For more information about proactive notification, refer to the Customer Support page.

Copyright 2008 BMC Software, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. IBM and DB2 are registered trademarks of International Business Machines Corporation. ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Oracle is a registered trademark of Oracle Corporation. UNIX is a registered trademark of The Open Group. SUN, Solaris, Java, Java SDK, JRE, Java Virtual Machine, and JVM are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. or other countries. BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices included in this documentation. BMC SOFTWARE INC 2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA 713 918 8800 Customer Support: 800 537 1813 (United States and Canada) or contact your local support center

8 BMC Remedy Action Request System User, Version 7.1.00 Patch 005 BMC Software, Inc., Confidential

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