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ABR Help Topics ABN AUSkey Other registrations Update ABN Record Access ABN Record Complaints, Objections and Appeals Security Supporting Information Printable version What is AUSkey Are you eligible Who can 'register' for an AUSkey at www.abr.gov.au/auskey Does each person in the business need an AUSkey or can we share Types of AUSkey Will your AUSkey expire When should you cancel your AUSkey What can you do if you disagree with a decision we make about your AUSkey
How to register if you have an ATO digital certificate How to register if you do not have an ATO digital certificate What information to have on hand if we ask you to phone us Registering more than one person at a time Registering for a Device AUSkey How to install a Standard/Administrator AUSkey on your computer How to install a Standard/Administrator AUSkey on your USB stick About installing Device AUSkeys Installing AUSkey to networks Backup your AUSkey How to link your AUSkey to government agencies
How to access the AUSkey software after installing your AUSkey How to request an additional copy of your AUSkey
How to
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Use an AUSkey that is installed on a USB stick Change your password Upgrade to an Administrator AUSkey/Downgrade to a Standard AUSkey Update your name on our system if you have changed it Move your AUSkey to a different location Cancel your AUSkey Delete an AUSkey from your computer or USB stick Change the custodian of a Device AUSkey
Technical information
Operating systems and browsers MAC OS 10.7 (Lion) Active X JavaScript Restrictions on download, installation or USB access Anti-virus software
Troubleshooting
Lost activation code Lost download and install email Did not receive an email after completing an AUSkey registration Cannot login to government online services using AUSkey Cannot remember your AUSkey password Lost or stolen computer or USB stick AUSkey corrupted Received an operating system not supported message Received an error message or experienced an issue while trying to register or download an AUSkey Creating new user accounts Why have I been redirected to the AUSkey software installation page
Security
How to know you are accessing the official AUSkey website How to check you are using your AUSkey securely Guarding against hackers
About AUSkey
What is AUSkey
AUSkey is a common authentication solution for business-to-government online services. Rather than needing different user IDs and passwords to access each online service that you use on behalf of your business, your AUSkey will give you access to all participating online services. AUSkey is a small piece of software (saved to your computer or a USB stick) that you can use to: login and use to participating government agencies' online services lodge reports directly to government through Standard Business Reporting (SBR)-enabled business, financial and payroll software. Visit www.abr.gov.au/auskey and select 'Where AUSkey is accepted' from the left hand menu to learn which government agencies are participating. To learn about SBR-enabled lodgment, go to www.sbr.gov.au Back to top
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Registering for the first AUSkey of your business The first person in your business to receive an AUSkey will get an Administrator AUSkey. Who should register your first Administrator? You must be listed on the Australian Business Register (ABR) in one of the following capacities to: register the first AUSkey Administrator of your business complete the registration form at www.abr.gov.au/auskey
Unincorporated association or body Office holder. of persons (for example, sporting club, social club or trade union) or The office holder for an unincorporated association or not for profit body of persons is a member of the committee of management. For example, someone who occupies the position of: president vice president treasurer secretary. A public officer must be appointed if the unincorporated association or body of persons is carrying on a business. School (unless operating as a company) Partnership Trust The principal. Named partners only. Trustee for the trust. If the trustee is a company, it is the public officer. Superannuation entity Trustee for the entity. If the trustee is a company, it is the public officer. Deceased estate Government agency or entity Sole trader (Individual) Executor, executrix or administrator of the deceased estate. Chief executive officer or authorised contact. Only that individual.
Who should be an AUSkey Administrator? Administrator AUSkey holders need to be people you can trust. They have the ability to: sponsor new AUSkeys for the business update your ABN record at www.abr.gov.au transact or change your business information with participating agencies, for example, information held by the ATO. Some government agencies give AUSkey holders automatic access and privileges in relation to their online services. Please contact the government agencies you deal with for more detailed information about what AUSkey holders can do in their online systems. This information should factor into your decision about who should have Administrator AUSkeys. Registering for subsequent AUSkeys Once you have an Administrator AUSkey holder, you should rely on them to set other people in the business up with AUSkeys. How to register people for AUSkeys if you have an AUSkey Administrator 1. Login to www.abr.gov.au/auskey with your Administrator AUSkey. 2. Select Register new user from the left hand menu and follow the prompts. Back to top
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Types of AUSkey
There are three types of AUSkey: Standard AUSkey Administrator AUSkey Device AUSkey
Standard AUSkey Standard AUSkeys will be suitable for most people within your organisation. They allow access to most government online services with the exception of your business details on the Australian Business Register. Staff members who need to access the ABR will need Administrator AUSkeys. Standard AUSkey holders can login to www.abr.gov.au/auskey and do the following in relation to their own AUSkey: view and update contact details delete and cancel the AUSkey change their password get an additional AUSkey for another computer or USB stick view the details of any Device AUSkeys for which they are custodian (if applicable) Using Standard AUSkeys to interact with government What Standard AUSkey holders can do with their AUSkey will vary from agency to agency. Some agencies will give them automatic access to their online services. Others may require them to have their access activated by someone of authority in the business before they can get started. Subject to permissions, Standard AUSkey holders will have the ability to access and change the tax information of your business. Please contact the government agencies you would like to deal with for more detailed information about what Standard AUSkey holders can do in their online systems. Administrator AUSkey Administrator AUSkey holders have extra abilities over and above Standard AUSkey holders. They can view and manage all AUSkeys associated with the business when they login to www.abr.gov.au/auskey They also have the ability to register others in the business for AUSkeys. The first person to get an AUSkey in your organisation will receive an Administrator AUSkey. After that, they can login to www.abr.gov.au/auskey and set up the rest of the business with AUSkeys. How many Administrator AUSkey holders does each business need? As Administrator AUSkey holders can sponsor new AUSkeys in the business, we recommend you keep them to a minimum. You will find that Standard AUSkeys are suitable for most people in your business. If you minimise the number of Administrators, you make it easier to keep control over the access your staff have to your business information. What should I consider when choosing my Administrators? Administrator AUSkey holders need to be people you trust. They have the ability to sponsor new AUSkeys for the business, update your ABN record at www.abr.gov.au and change your business information (including taxation information held by the ATO). Using Administrator AUSkeys to interact with government What Administrator AUSkey holders can do with their AUSkey will vary from agency to agency. Some agencies will give them automatic access to their online services. Others may require them to have their access activated by someone of authority in the business before they can get started. Please contact the government agencies you would like to deal with for more detailed information about what Standard AUSkey holders can do in their online systems. Device AUSkey Once your business has an Administrator AUSkey holder, you are eligible to register for a Device AUSkey for your business. If your business operates over a network or has download restrictions, a Device AUSkey may suit your needs. A Device AUSkey is saved on your server and identifies the business as a whole rather than individuals within the business. This means your staff do not need to worry about having or maintaining their own AUSkeys. We recommend talking to your IT administrator before registering for a Device AUSkey
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to confirm its suitability for your IT environment. Limitations of Device AUSkeys At this time, Device AUSkeys are restricted to lodging reports to government through Standard Business Reporting (SBR)-enabled software. If you want to lodge through online services other than SBR-enabled software, for example, the ATO's Business Portal, the staff who perform this role for you will need Administrator or Standard AUSkeys for that purpose. Please contact the government agencies you deal with directly for advice on whether they accept Device AUSkeys for the lodgments your business makes. Back to top
What can you do if you disagree with a decision we make about your AUSkey
You can lodge an objection if the Registrar of the Australian Business Register: refuses to give you an AUSkey refuses to cancel your AUSkey cancels your ABN or AUSkey. More information about objections Back to top
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Registering for an AUSkey will not affect your ATO digital certificate. You can continue to use it until it expires or is cancelled. The type of AUSkey you receive is determined by the ATO digital certificate you currently hold. Primary ATO digital certificate holders receive an Administrator AUSkey. Secondary ATO digital certificate holders receive a Standard AUSkey. For more information, refer to www.ato.gov.au/upgradetoauskey
Instructions
1. Go to the computer on which your ATO digital certificate is installed. (Your digital certificate must not have expired for this process to work successfully). 2. Visit www.abr.gov.au/auskey 3. Select Register 4. Wait for the following screen to display. This screen will only appear if an ATO digital certificate has been detected on your computer. If this screen does not appear after 10 seconds, select Cancel and check that you are registering from the computer on which your ATO digital certificate is installed before trying again.
5. Select Yes 6. Save or write down your activation code. It is essential for installing your AUSkey. Do not close your browser until you have recorded it. Back to top
Unincorporated association or body Office holder. of persons (for example, sporting club, social club or trade union) or The office holder for an unincorporated association or not for profit body of persons is a member of the committee of management. For example, someone who occupies the position of: president vice president treasurer
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secretary. A public officer must be appointed if the unincorporated association or body of persons is carrying on a business. School (unless operating as a company) Partnership Trust The principal. Named partners only. Trustee for the trust. If the trustee is a company, it is the public officer. Superannuation entity Trustee for the entity. If the trustee is a company, it is the public officer. Deceased estate Government agency or entity Sole trader (Individual) Executor, executrix or administrator of the deceased estate. Chief executive officer or authorised contact. Only that individual.
Who should be an AUSkey Administrator? Administrator AUSkey holders need to be people you can trust. They have the ability to: sponsor new AUSkeys for the business update your ABN record at www.abr.gov.au transact or change your business information with participating agencies ,for example, information held by the ATO. Some government agencies give AUSkey holders automatic access and privileges in relation to their online services. Please contact the government agencies you deal with for more detailed information about what AUSkey holders can do in their online systems. This information should factor into your decision about who should have Administrator AUSkeys. Registering for subsequent AUSkeys Once you have an Administrator AUSkey holder, you should rely on them to set other people in the business up with AUSkeys. How to register people for AUSkeys if you have an AUSkey Administrator 1. Login to www.abr.gov.au/auskey with your Administrator AUSkey. 2. Select Register new user from the left hand menu and follow the prompts. Back to top
Registering more than one person at a time For the same ABN
Administrator AUSkey holders can lodge bulk registration requests for up to 500 Standard AUSkeys in a single transaction. 1. Create a registration details file to upload to our system. It must be saved in CSV (comma separated values) format. For each person, you must provide: full legal name (given name and family name) email address. For example: Jonathon Jemima Doe Doe jondoe@mycompany.com.au jemima.doe@mycompany.com.au
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Will William
Smith Smith
w_smith@mycompany.com.au w_smith2@mycompany.com.au
2. Login to www.abr.gov.au/auskey and select Register for AUSkeys in bulk from the left hand menu. 3. Upload your CSV file. Once the request has been successfully processed, each person listed will receive an email containing instructions for installing their AUSkey. If you nominate someone who already has an AUSkey for your business, they will automatically be excluded from this registration process.
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1. Open your AUSkey download and install email. 2. Select the hyperlink under Install your AUSkey on a USB stick or go to Download AUSkey software. 3. Click on the link under Install my AUSkey on a USB stick and save the file on your computer. Please note, this option is only available for Windows operating systems. 4. Plug in your USB stick. 5. From your computer, double click 'AUSkey software for USB.exe'. (Depending on the speed of your USB stick, it may take up to 40 minutes to install the software). 6. After installation, find the 'AUSkey browser' file in the main folder of your USB stick. Double click on this file to open a web browser. 7. Copy the download and install hyperlink from your AUSkey email and paste it into the web browser you have opened. Follow the prompts. Back to top
If you use a Windows operating system and you cannot find your keystore.xml file, you may need to enable the View hidden files and folders functionality of your computer. How to view hidden files and folders Windows XP:
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1. Open any folder. 2. Select Folder Options from the Tools menu. 3. Select the View tab. 4. Select Show hidden files and folder. Windows Vista/ Windows 7: 1. Open any folder. 2. Select the Organize button. 3. Select Folder and Search Options. 4. Select the View tab. 5. Select Show hidden files and folder. Step 2 Copy the keystore.xml file to your backup location 1. Right click on the file and select copy. 2. Open your preferred backup location (for example, external hard drive or a USB stick). 3. Right click (using your mouse) and select paste. Back to top
Instructions
1. Login to www.abr.gov.au/auskey using your AUSkey. 2. Select Get additional AUSkey from the left hand menu and follow the prompts. We'll send an installation email to the email address you nominate. To install your AUSkey to the new location, simply open the email and follow its instructions. Don't forget that you will need to install a copy of the AUSkey software in the new location before you can successfully install your AUSkey. You'll find all current versions of the AUSkey software at www.abr.gov.au/auskey on the AUSkey software page. Back to top
How to
Use an AUSkey that is installed on a USB stick
1. Plug in your USB stick.
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2. Find the AUSkey browser (.exe) file on your USB stick and double click on it. This will open a special web browser that tells AUSkey-compatible online services to look for your AUSkey on your USB stick. 3. Use your favourite AUSkey-compatible online services as normal. If you forget to use the special browser and try to login using a regular browser, the online service will behave as if you do not have an AUSkey. This does not mean your AUSkey has been damaged - it just hasn't been detected. Simply close the browser and follow the instructions above. Back to top
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Technical information
Operating systems and browsers
AUSkey is compatible with many operating systems and browsers. To find out which operating systems and browsers work with AUSkey, go to Technical support. Back to top
Click Install.
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4. Check that the most recent version of Java is at the top of the list in Java Preferences and that a tick appears in the box next to it. If you have just installed Java, you may find that the 64 bit version appears at the top of the list. We recommend dragging the 32 bit version to the top of the list (select and hold, then move up). If you have multiple versions of the 32 bit Java installed, you need to drag the most recent version to the top. Back to top
ActiveX
If you use Internet Explorer, you will need to enable its ActiveX capabilities to use the AUSkey website. If ActiveX is disabled on your computer, you may see this bar at the top of Internet Explorer:
Selecting this bar will allow you to enable ActiveX. If you are unable to enable ActiveX, you should seek help from your technical support area. Back to top
JavaScript
If you use Internet Explorer 6, 7 or 8, you may see this bar at the top of Internet Explorer:
1. Select Allow Blocked Content. 2. Select Yes. The page should refresh and warning messages should disappear. If the JavaScript warning reappears: 1. Select the Tools menu. 2. Select Internet Options. 3. Select the Security tab. 4. Select Internet as the web content zone. 5. Click on the Custom Level button. 6. Scroll to Scripting. Under Active Scripting select Enable. If you use Safari 1. Select the Edit menu. 2. Select Preferences. 3. Select Security. 4. Check the boxes next to Enable Plug-ins, Enable Java and Enable JavaScript. If you use Firefox 1. Select the Tools menu.
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2. Select Options. 3. Select Content. 4. Check the boxes next to Enable Plug-ins, Enable Java and Enable JavaScript. Back to top
Anti-virus software
The antivirus software you use to protect your computer may inhibit you from downloading your AUSkey or AUSkey software. You should run a live update of your antivirus software and (if necessary) add AUSkey to the exemption list of your anti-virus software. If you still experience difficulty, contact us. Back to top
Troubleshooting
Lost activation code
Your activation code is presented to you on screen once you have submitted your AUSkey application. For security reasons, your activation code cannot be reissued. If you lose it you will need to register for a new AUSkey. Back to top
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Check that you are using a computer with both the AUSkey software and your AUSkey installed on it. If the computer you are using does not have both these items installed on it, you may see a message on-screen advising you to download your AUSkey. AUSkey- installed on a USB stick If your AUSkey is installed on a USB stick, make sure it is plugged in properly. To ensure AUSkey-compliant online services can detect your AUSkey, you must login using the special browser on your USB stick. 1. Look for the AUSkey browser (.exe) file on your USB stick and double click on it to open a browser. 2. Use your favourite AUSkey-compliant online service as normal. 2. Is your AUSkey still active? It may have expired or been cancelled. Unless you delete them, expired and cancelled AUSkeys will continue to appear in the list of AUSkeys you can select from when you login. 3. Is the online service temporary unavailable? Check with the government agency who owns the online service to ensure that it is working. You may be unable to login because the website is temporarily down for maintenance. Most government agencies have a systems' maintenance page on their website to advise you about planned and unexpected outages. Back to top
AUSkey corrupted
If your AUSkey has been corrupted, you should register for a new one. You should also delete the corrupted AUSkey from your computer or USB stick. Back to top
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Received an error message or experienced an issue while trying to register or download an AUSkey
There are a number of issues that could occur when trying to register for or download an AUSkey. Some of these are related to your computer. The following suggestions are the most common solutions. Please refer to your computer operating system manual for instructions about how to perform these actions. Clear your brower's cache. Add the ABR and AUSkey websites to your list of 'trusted websites'. Using a wildcard url is the easiest way ,for example, *.abr.gov.au Restart your computer. Back to top
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Security
How to know you are accessing the official AUSkey website
When you want to access the AUSkey website you should always type www.abr.gov.au/auskey into the address bar of your browser. You will be diverted to the web address: https://www.auskey.abr.gov.au/ The important thing to notice about that web address is that it begins in https. This means the connection between your computer and the AUSkey website will be encrypted. Back to top
Safari
Top right hand corner of the browser.
Firefox v5
Firefox has a site identity button rather than a padlock icon. Youll find it on the left hand side of the browsers address bar.
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Back to top
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Disclaimer
Copyright
Privacy statement
Commonwealth of Australia
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