Académique Documents
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IBMS
KP Agricultural University Peshawar
Compassionat
& Encourage me during the course Of My Studies and preparation Of this Report.
PRESIDENTS MESSAGE
I have taken immense pride in assuming the duty as President and CEO of PTCL, which is a great opportunity for me to execute my responsibilities as a team leader. To me Pakistan and PTCL are synonymous with an opportunity for growth. The potential of this growth is visible to me as it is about the human capital we have in the form of talented and experienced employees. I can assure you that with the traditional dedication and determination of PTCL workers we will transform this company into a world class ICT Company. I am proud of my fellow colleagues who have been leading the market so far and have been adapting to changing technological advancements. After the deregulation in the
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Preface
In fact, for the students of BBA(Hons). The two months internship is a golden chance to develop the capability and skill of administration and management in the practical environment of different organizations. In the context, I select the PTCL (PAKISTAN TELECOMMUNICATION COMPANY LIMITED). This report shows and will guide the readers to have an idea about maintain accounts, its operations and the practices followed today in Pakistan. My reasons for doing the internship program in PTCL is to get first hand knowledge about maintain accounts and improve my business life, because PTCL is the best organization indeed.
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Acknowledgements
In the name of Allah, who gave me ability and strength to complete my internship. I owe considerable debt to large number of persons who either directly or indirectly helped me during various phases of internship. It was a new experience, exciting but challenging and indeed guidance rather frequently, which was afford very generously. My special thanks to Miss Imrana Asad for her guidance and support during my internship report preparation.
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Executive Summary
By the grace of almighty God, I have successfully completed my 8 weeks internship as per requirement of BBA(Hons) course. I was appointed at PTCL office at Telephone House 1-The Mall Peshawar Cant. I feel my self-lucky to have worked with such a cooperative, dedicated, result-oriented team. They all helped me in every possible way they can. I was happened to work in
INTERCONNECT
REVENUE
DEPARTMENT.
With employee strength of 30,000 and 5.7 million customers, PTCL is the largest telecommunications provider in Pakistan. PTCL also continues to be the largest CDMA operator in the country with 0.8 million V-fone customers. The company maintains a
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The most important thing the BUSINESS STRAGTEGIES is discussed in such a way that its not difficult to understand it. Internal and External analysis has the vital importance, which in this report is also done. More over the Financial Analysis is also done which is depicting the financial position of the org in the market place. Whereas SWOT analysis is done which clearly sows what ar e the strengths, weaknesses, opportunities and threats in the organization. Finally some suggestions and recommendations are given to org in this report. Limitation although very few but cant be negligible are discussed. Thus this report completely depicts the true picture of PTCL in a meaningful way.
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INTRODUCTION
Pakistan Telecommunication Corporation (PTC) has established in December 1990, taking over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. This coincided with the Government's competitive policy, encouraging private sector participation and resulting in award of licenses for cellular, card-operated payphones, paging and, lately, data communication services.
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In 1994, the PTCL becomes the company limited (Pakistan Telecommunication Company Limited) by issued six million vouchers exchangeable into 600 million shares of the PTCL in two separate placements. Each had a par value of Rs. 10 per share. These vouchers were converted into PTCL shares in mid-1996. In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over basic telecommunication sector in the country. It also paved the way for the establishment of an independent regulatory regime. The provisions of the Ordinance were lent permanence in October 1996 through Pakistan Telecommunication (Reorganization) Act. The year 2006-07 in the telecom sector was marked by the phenomenal growth in the mobile sector in Pakistan, which doubled its subscriber base to 60 million. The teledensity increased from 26% to 40%, helping to spread the benefits of communication technology across the country. PTCL s mobile phone subsidiary Ufones subscriber base grew by more than 87%, from 7.49 million to 14 million. The year also witnessed the entry of major telecom companies, most notably China Telecom and Singtel, into market. The privatization of the company was completed in the FY06, following the purchaser of 26% B class ordinary shares by Etisalat International Pakistan L.L.C. EIP took over management control on 12th on April 2006. In short PTCL has been working vigorously to meet the dual challenge of telecom development and socio-economic uplift of the country. This is characterized by a clearer appreciation of ongoing telecom scenario wherein convergence of technologies continuously changes the shape of the sector.
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COMPANY BACKGROUND Pakistan has made steady pr ogress in expanding telecommunication networks and services in recent years. In Pakistan this industry had few big giants in the past with PTCL being the sole provider of landline telephone service in the country. At present the organizations principal activity is to provide telecommunication services all over the country. It offers both domestic and international services throughout Pakistan. PTCL also manufactures telecommunication related equipment. Pakistan Telecommunication Company Limited had exclusive rights to provide basic telecom services in Pakistan till the end of year 2002. With the announcement of Deregulation Policy by the Government of Pakistan in 2003, PTA has issued licenses for basic telephony to the private sector in Pakistan who will be competing PTCL, the incumbent. From the humble beginnings of Posts & Telegraph Department in 1947 and establishment of Pakistan Telephone & Telegraph Department in 1962, to this very day, ours is a story of commitment and vision.
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RESTRUCTURING OF PTCL The governments efforts to restructure and privatize PTCL have been on-again off-again since1991. It had an offer in the late 1990s for 26 percent equity, reputedly totaling $3 billion, butheld out in negotiations and ultimately missed the unique global market window at that time. Since then, it has had difficulty attracting potential buyers. Investors have been concerned about political risk, and appropriate support from the government to transform the utility into a commercially-oriented corporation. With fortunes rising in the local telecom sector, the government hoped to make privatization of the company a landmark deal for broader reform of the economy. A successful deal would demonstrate the governments increasing support for market capitalism and, it was hoped to, boost anemic levels of direct foreign investment. PTCL and the government were contemplating different strategic options for restructuring. Plans were vetted for both a geographic and functional split of operations. Analysts believed the most likely scenario is a break-up into three new companies,
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The PTCl privatization agreement with Etisalat allegedly inflicted a further loss of billions of rupees to the national exchequer besides unprecedented concessions offered in the long term, indirect conflict with Article 30 of the Public Procurement Rules 2004, it said. By far, the PTCLhas been the highest profit earning state-owned company with real-estate assets worth billions ofrupees across the country including commercial plazas, residential colonies and exchanges. According to the government documents, the Share Purchase Agreement (SPA) of the PTCLwith Etisalat lapsed in September 2005 after the nonpayment of the dues by the winner bidders. After further negotiations with the Etisalat management, the government agreed to additional concessions and modifications to the
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VISION
To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders' value'. The future is unfolding around us. In times to come, we will be the link that allows global communication. We are striving towards mobilizing the world for the future. By becoming partners in innovation, we are ready to shape a future that offers telecom services that bring us closer.
MISSION
An organizational environment that fosters professionalism, motivation and quality
An environment that is cost effective and quality conscious Services that are based on the most optimum technology Quality and Time conscious customer service Sustained growth in earnings and profitability
CORE VALUES
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Features
Pakistan Telecommunication Company Limited (PTCL) is the primary provider of Telecommunication services in Pakistan. The range of services include basic telephony, telegraph, fax, telex, Public data, Internet, E-mail, ISDN(Integrated Services Digital Network),Universal Access Numbers(UAN), another value-added services. Pakistan Telecommunication Company Limited is a professionally managed company and has initiated measures, with active support of the Federal Government, to inculcate a corporate culture that benefits company. Pakistan Telecommunication Company Limited believes that it has an inherent potential that it can exploit to emerge as an important and active business entity. Pakistan Telecommunication Company Limited has some basic strength and the potential that needs to be exploited into real business opportunities. The Directors of the Company feel that a firm and unwavering commitment towards provision of a complete range of market driven telecommunication services to its customers using state of the art technology proven products and a customer care approach is essential in a rapidly expanding telecom market. The radical change from a monolith state controlled culture to a open market competitive environment. The customer is becoming and more conscious of the value of telecom services in an improving business environment.
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PTCL S CORE OBJECTIVES The primary objective of Pakistan Telecommunication Company Limited is to provide telecommunication services to the people in the country or in short to satisfy the telecommunication needs of its customers. Responding to the rapid economic and technological growth, the company is determined to meet the challenge of expanding
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Acquire, promote and manage research and development, transfer of technology and software development including manufacturing of telecommunication equipment and plant
Enhance efficiency, improve quality and expand the system to meet customer satisfaction and provide service on demand.
Create congenial climate for binding of human skill and horizon of employees
system meeting the commercial international accounting standards. To introduce computerized directory assistance and complaint services reform billing
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PTCL Landline For local calls the code used is non-STD. For calls to other cities (e.g. Karachi to Lahore) the code is called STD. For International calls the code used is ISD. Dialing System When dialing on landlines, calls made within cities are considered local calls. Calls to other cities (e.g. Karachi to Lahore) are considered long distance calls and are metered according to distance. (e.g. When dialing to Lahore from Karachi you have to dial the code for Lahore then followed by the number of the destination, therefore you dial 0423Page | 20
It is a product which is wireless. We can use anywhere in Pakistan. Internet and web browsing is also its feature. It is under CDMA
Ufone
Ufone (Pakistan Telecom Mobile Ltd) a wholly-owned subsidiary of PTCL commenced its operations on 29th January 2001 as a GSM 900 service provider. Since the outset, it has expanded its coverage and customer base at a rapid pace and established itself as one of the leading cellular service providers in Pakistan. Ufone is now considered to be one of the most active, aggressive and innovative players in the mobile sector of Pakistan. The growth of the cellular industry is a direct result of the successful implementation of the telecom deregulation and cellular mobile policy by the Ministry of IT and Telecommunications (MOIT&T) and the support, guidance and timely enforcement of regulatory process by the Pakistan Telecommunication Authority (PTA).
Privatization
The growth of the cellular sector in Pakistan can also be attributable to good governance policies of the government of Pakistan and the Privatization Commission. In April 2006, Emirates Telecommunication Corporation, which is commonly known as Etisalat, has assumed management control of Pakistan Telecommunication Corporation Ltd part of the $2.6bn deal to buy a 26% stake in PTCL. The successful privatization of PTCL, and consequently Ufone, is hailed as ushering in a new era for telecommunications in Pakistan.
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Key Accomplishments
Ufone has always played a pivotal role in the development of the cellular market in Pakistan. For the most part, it has been a step ahead in introducing innovative products to the market. Ufone was a pioneer in launching the GPRS services and Multi-media Messaging Service (MMS) in Pakistan, and lead the way in introducing GPRS international roaming and prepaid international roaming for these services in the Pakistani market.
Performance
As mobile users in the country have reached over 28 million at a very rapid pace, Ufone has maintained itself as the 2nd largest cellular operator in Pakistan with a subscriber base of around 6.5 million and a market share of nearly 25%. Ufone has seen a subscriber growth rate of over 200% in the last year, and since the start of 2005 Ufone added nearly 5 million subscribers onto its network. A remarkable achievement indeed, especially considering the fact that two new international players also entered into the market in 2005. Subsequently the growth in subscriber base caused a healthy trend in revenues which have doubled.
Brand
While keeping its tradition of being the trend setter in the industry, Ufone changed the image of mobile phones from a luxury only affordable by the elite, to a necessity affordable by the common man. Since its inception, Ufone has positioned its brand for masses. In keeping with the upcoming competition and market dynamics, Ufone
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International Coverage
Ufone provides International Roaming facility with more than 150 international operators across 79 countries. Ufone has GPRS roaming agreements with several international operators and also provides prepaid roaming facility to selective destinations.
Customer Service
Ufone is proud to have an efficient and friendly customer service through 21 companyowned Sales & Customer Service Centers and nearly 250 franchisees across the country. The outlets are able to service the customers with innovative solutions, and are empowered with Web based franchise management systems. Ufone is poised to face the ever increasing challenges of the market and is confident it will attract new customers. It has the ability to retain its existing customer base with a high level of customer satisfaction via optimum network service and a 24 hour call center facility.
Network Coverage
Ufone has always believed in a solid commitment to growth, security and reliability. Therefore, Ufone has always balanced its expansion efforts and quality of service. With a total current investment of $400 Million, Ufone has network coverage in more than 260 cities and towns and across all major highways of the country.
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Ufone is a subsidry of PTCL. It works under PTA and it is a GSM featured product. Ufone is a leading GSM service provider in Pakistan now a days.
PTCL Broadband It is providing high speed internet browsing. DSL is now in top internet speed. Smart Services PTCL now a days providing smart TV service in different areas. Over 150 live channels are available to see with good picture quality.
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Comments on the Organizational Structure The structure of the organization is very good in my opinion.
EVP (Finance)
EVP(Revenue )
GM (Finance)
GM (Revenue)
GM (Accounts)
Director (Finance)
General Manager of the Region. He will report to the SEVP (OPS) as well as any officer designated by
There are about 15987(2006-2007) employees are working in the PTCL, which are being divided into categorically here under
Regular 12452
Contract 854
*Ad-hoc NIL
* There is no any employee in PTCL on Ad-hoc basis. This system of recruitment has since been changed into contract basis.
The PTCL FINANCE & ACCOUNTING system is actually divided into three wings.
1) FINANCE The SEVP (FINANCE) is concerned with the makeup of the all type of financial decisions especially in the context of acquisition, financing and management of all assets with some goal in mind. The EVP (Finance) with the General Manager (Finance) extend their expertise in the decision making process.
2) ACCOUNTS Here the SEVP (Finance) is once again concerned by heading the EVP(ACCOUNTS) and General Manager (Accounts) to deal with all Accounts Decision. In PTCL the Finance and Accounting are so correlated but the difference between finance
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3) REVENUE Here the SEVP (Finance) is once again concerned by heading the EVP (Revenue) and General Manager (Revenue) to deal with all Revenue matters. One Director Revenue within the Region assist to implement and control the inflow of Revenue and Reconcile it with the PTCL Headquarters Islamabad. The PTCL is actually the Revenue Generation organization. PTCL Collect the Revenue from the following modes.
Revenue from System Billing of Land Line Numbers. a) b) c) d) Through Line Rent of Land Line Numbers. Through National wide dialing from LLNs (Land Line Numbers) International dialing from LLNs Providing Value Added services to customers. Like UAN (Universal Access Numbers), PABX (Private Auto Branch Exchanges),VPN( Virtual Private Network) Bandwidth of ISPS (Internet service providers) e) PTCL has its three subsidiaries PAKNET (leading ISP in the country), UFONE (unique cellular phone company in Pakistan), TF (Telecom Foundation) the leading foundation for the welfare of employees of Telecom Sector. f) ACCOUNTING SYSTEM OF PTCL
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REVENUE FROM OTHER a. Revenue from Overseas calls (Incoming) b. Revenue from Premium PRS (0900) calls c. Income from Dismantle Exchanges d. Revenue from MDF used by other companies
CAPITAL EXPENDITURES
INSTALLATION OF NEW EXCHANGES Expenses of installation of new Exchanges are the major capital expense of PTCL because PTCL purchases the new telephone exchanges from France, Italy, Germany and China. So heavy cost is to be paid for purchasing process in order to proper
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EXTENSION OF EXISTING EXCHANGES The extension of the existing exchanges is the dire need as the density of the population is increasing day by day and in order to fulfill the basic communication and fill the communication gap PTCL has to extend its normal Telephone Exchanges in accordance with the demand and per paid connection. So PTCL sustain heavy expenses on the extension of exchanges.
MINOR EXPENDITURES
INTERNAL AUDIT AND TECHNICAL INSPECTION The PTCL has sustained huge amount in context of internal audit both Accounts and Technical from various agencies. For example M/s Ferguson conduct both internal audit and external audit and payment made to auditors in the expenses of the company.
ADMINISTRATION AND CONTROL EXPENSES Some time in the best interest of company, some expenses could be occurred for example if there is need of induction of a financial analyst in one region or if there is need of an Engineer then transfer and posting order can be issued and traveling and training expenses could be realized to employees.
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PTCL has magnificent finance structure; it is basically Product Oriented organization so here, the Revenue is the Life Blood as such for any other profit seeking organization. So we should have isolated the Revenue from Finance side or either we should consider the Finance in the context of Revenue.
Finance activities can be evaluated in terms of PTCLs basic financial statements analyzing through
Finance planning
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PTC is very organized organization and it has also its fixed as well with the current asset. So there are many experts in order to keep the eye watch on the PTCL infrastructure, for example Director (Fixed Assets) is responsible for the maintenance and repair of the building and machinery on the Regional level.
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FUNDING OF PTCL
MOBILIZATION OF FUNDS
PTCL mobilized its funds with following ways. 1) Purchase the new imported infrastructure like new Exchanges etc PTCL mobilized its finds mostly in the purchase of new telephone exchanges from abroad (France, Italy & China). There is also purchase of accessories of telephone exchange generators and other equipments. 2) Capital expenditure for the organization. There are various expenses for the PTCL in the context of capital expenditure that has already been mentioned in previous pages. 3) Purchase and acquisition of stores.
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GENERATION OF FUNDS
1. Amount Realized from System Billing. 2. Amount Realized from defaulters. 3. Revenue from Value-added Services. 4. Bandwidth facilities provided to the companies. 5. Earning from DXX, PSTN, PABX, VPN, PRI & ISD. 6. Media used by cellular and pay-card companies and earn royalty. 7. Earning from subsidiaries PTML, PAKNET & TF. 8. Amount realized through co-location charges. 9. Basic Rate Interface provided to the subscriber. 10. International dialing customers. 11. Corporate Billing customers, valued customers. 12. Earning from MTR mobile Termination Rate. 13. Earning from Incoming Overseas Calls in shape of premium from overseas
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Cash generated from operations In this context we can say that PTCL usual earning lot much more depends upon the usual earning from Telephone number and payments of the bill thereof, this is the primary source of funds of PTCL.
Security deposits Various pay card companies like Dancom, World call, Pearl Tel, Soft tech, deposited huge amount as the securing deposit in the books of PTCL for the media that is being used by these companies. PTCL is utilizing these security deposits.
Return on deposits After payment the dividend to the share holders and having paid the income tax on the profit the surplus amount is being used in the deposits of various national and multinational banks from where ROD is received accordingly.
Dividend Income PTCL some time itself purchases the share from the open market and earn the dividend income thereof. It is also possibly that PTCL if applicable may detain the shares of different other companies and earn the dividend.
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Long- Term Investment There are various long-term project of PTCL. BLT is one of them. PTCL is now expanding its business through the United Arab Emirates by consortium and through the joint venture with other telecom operators. PTCL has also some long-term investment in the AT&T (American Telephone & Telegraph) and ZTE (Zehwing Telecom Engineering Company China).
Long-Term Loan to others PTCL has also offered long term loan agreement to other Telecom provider companies. PTCL is providing its expertise and Engineers to them and also offering amount to be invested on behalf of PTCL for example PTML Pakistan Telecom Mobile Limited and Paknet the Internet providers company.
Loans, advances, deposits, prepayments and other receivable In this context all the referred point and return thereof will be called the receivable.
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Against all purchase orders issued by the PTCL H/Qs Islamabad payment made after allocation of Funds which further allocated by the Regional offices. The funds usually allocate in order to manage the following: -
14. Capital expenditure 15. Purchase of infrastructure like new exchanges. 16. Launching of new Product. 17. Human resource development 18. Transportation expenses, misc expenses 19. Domestic and overseas training of staff 20. Bonus to the employees, house/building advances, motor car/motor cycle advances. 21. Worker compensation fund, benevolent fund contribution general provident fund 22. Maintenance of buildings, vehicles, fixed assets. 23. Default situation of subsidiaries.
Allocation of Funds for Marketing exploration Allocation of Funds for Research & development Allocation of Funds for Human resources & Admn Allocation of Funds for Corporate affairs
19% of net profit 18% of net profit 33% of net profit 30% of net profit
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Problems Identified
PTCL is a well organized company and operates efficiently in this competitive
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employees are paid more which de- motivates the old ones.
System problems do arise at times and customers have to wait for the system to work properly. Some employees misuse the resources of the company.
Employees were not very effective in communication among themselves. They didnt share the experience with each other and didnt care about the other employees. Some employees lacked the trust in management.
Ineffective public dealing was another major problem which I experienced during my internship. y Regularity and punctuality shows the character of big and good executives. But this problem is also faced by the overconfident employees.
Financial Analysis
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Operating Highlights
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CURRENT RATIO
Its shows the firms ability to covers it current liabilities with it current assets.
Ratio for 2008 =39603406/21913959 Ratio for 2009 =54220241/36086322 Ratio for 2010 =
INTERPRETATION Current Ratio of PTCL was good last five year. In 2006 the current ratio Better then the last year and upcoming years. The last three year slightly Difference between each other. If PTCL increases the assets then current Ratio of PTCL is better.
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Cash ratio
Cash & cash equivalent Current liability It is the ratio of cash and cash equivalents to current liabilities. It shows that how much cash available to cover the current liabilities. Ratio for 2005= Ratio for 2006 = Ratio for 2007= Ratio for 2008=4545145/21913959 Ratio for 2009=11906448/36086322 Ratio for 2010 = =% =% =% =0.21% =0.32%
INTERPRETATION
In 2009 cash ratio is better then the last year And 2008 the cash ratio is decreases then 2007 ratio and slight increases 2009.
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DEBT TO EQUITY RATIO Total Debt Total Equity The Ratio shows extend to which the firm is financed by debt.
= 13:87
= 14:86 = 14:86
Ratio for 2008 = 13366216/75741890 = 15:85 Ratio for 2009 = 10760974 /56495113= 16:84 Ratio for 2010 =
Working capital
CA - CL It shows the net worth of the bank. Page | 50
INTERPRETATION The net worth of the org is strong. Last five year the data shows positive Answer .its mean that the current assets of the bank is more then the current Liability
Net income No of ordinary shares This ratio tells that what the earning per share. Ratio for 2005 = Ratio for 2006 = Ratio for 2007 = = 5.22 = 4.07 = 3.07
INTERPRETATION MCB earning per share of five years is high difference. they are changes In the points.
NET INCOME Sales It is measure of the firm profitability of sale after taking account of all expense and income taxes.
Ratio for 2005 = Ratio for 2006 = Ratio for 2007 = Ratio for 2008 = Ratio for 2009 = Ratio for 2010 =
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INTERPRETATION Net profit margin of PTCl has improved, during the current year tremendously. This signal towards higher efficiency and lower administrative cost of the ptcl.
X 100
This ratio shows that residual profit as a proportion of the bank value of common shareholder equity.
Ratio for 2005 = Ratio for 2006 = Ratio for 2007 = Ratio for 2008 = Ratio for 2009 =
INTERPRETATION
The ROE of PTCL has shown a mix trend. In the 2006 it decreased as compare to year 2005. The increase in ROE is due to improvement in Net Profit Margin. the 2005 is better profit then next four year
Profitability Position
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Liquidity Position
Leverage Position
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Activity Positions
Dividends
SWOT Analysis
STRENGTHS Largest operational network and infrastructure within ICT (Information &
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PTCL (Ufone) is market challenger in GSM segment. Ufone is performing well though Warid, Telennor, Mobilink and Zong are tough competitor. PTCL , Ufons profitability increased by 49.2 percent to Rs 977 million in 1H/FY07 as compared to rsRs655 million in the corresponding period last. Competitors still dpend on PTCL network either directly or indirectly. Experienced Telecom Recourses.
Weaknesses
Not been able to nurture its growth around customer services oriented strategy. Internal organizational and business issues.
Monopolistic culture has further added to complexities.
Paknet, the internet service provider arm of PTCL customers to incur losses due to poor management and lack of network optimization. Ptcl-v, the fixed wireless phone service is poor. Over employment & low productivity. Slow decision making including external interferences.
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OPPORTUNITIES Low teledensity of Pakistan. Have vast infrastructure and real estate which can be leveraged further. Global connectivity reliability has been improved. PTCL expanding the long distance and infrastructure side through spreading out two sea-me-we submarine cables.
Partnership with new entrants in deregulated environment.
Threats
increased competition in long distance counties to exert pressure. VOIP use is increasing despite ambiguous and discriminatory policies. Exposure to market competition. Migration to cellular network. Ability to attract &retain quality professional. Reduction in international settlement rates.
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MAIN OFFICES
1. Southern Telecom Region-I, Hyderabad 2. Southern Telecom Region-II Karachi (STR-II) 3. Southern Telecom Region-III Karachi (STR-III) 4. Lahore Telecom Region (South) , Lahore 5. Lahore Telecom Region (North) Lahore 6. Central Telecom Region (C.T.R) Lahore Page | 59
Conclusion
With employee strength of 30,000 and 5.7 million customers, PTCL is the largest telecommunications provider in Pakistan. PTCL also continues to be the largest CDMA operator in the country with 0.8 million V-fone customers. The company maintains a leading position in Pakistan as an infrastructure provider to other telecom operators and corporate customers of the country. It has the potential to be an instrumental agent in Pakistans economic growth.
PTCL has laid an Optical Fibre Access Network in the major metropolitan centres of Pakistan and local loop services have started to be modernized and upgraded from copper to an optical network On the Long Distance and International infrastructure side, the capacity of two SEA-ME-WE submarine cable is being expanded to meet the increasing demand of International traffic. Pakistan Telecommunication Corporation (PTC) has established in December 1990, taking over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991.
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The image of PTCL being leading Telecom Providing is not good in the eyes of common customer especially there are lot of complaints about the including the bogus local calls in the monthly bills of various customers. PTCL should also provide the detail of local calls made from any Land Line Number which would be provided in Micro level to the customer. Faulty Telephone connection should be Fault Free within 24 hours in order to maximize the Revenue, as Revenue of PTCL should sacrifice at the cost of Faulty Telephone. PTCL should make Customer Care Centers in remote areas If I have to express my experience of internship in PTCL I would briefly say: PTCL is a good Organization in the way that anybody can join it for his/ her longterm career. Overall working environment is comfortable. Management of branch cares a lot of its employees and considers them as the Asset of PTCL. Behavior of senior executive of bank is very polite and they are caring about the individuals career and their growth.
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Has been unclear about its IPTV and WiMAX plan and strategy (trials are in progress) Overall PTCL still behaves as a monopoly it has to change its attitude. At a minimum, avoiding billing errors and providing competent and courteous service to its customers is essential if PTCL wants to show that it is transforming itself to a competitive company which cares for its customers. It is said that the best assets of a company go home to their family in the evening. Can the culture of PTCL be changed to a performance and service-based organization? According to the latest directors report from PTCL the organization is being revamped. Only time can tell the impact. However management is very demanding about the targets but good reward at the achievement of assigned targets is awarded. Employees at PTCL are quite efficient. Its employees have to bring their org among the list of good. Therefore, they work more than their working hours and it is all according to their will. It also shows their loyalty, commitment to organization. Employees are given the benefits like bonus, gratuity funds, loans, increments, and medical. All the customers are entertained individually. Same kind of behavior and attention is given to all the customers. Getting ideas for improvement from customer side is a new idea and that is working very well in PTCL. All the customers are asked to fill a suggestion form and the standards of the org are improved through them.
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I feel pleasure that I have really gained a lot during 6 weeks & enjoyed working with experienced cooperative & intelligent staff.
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PTCL should also encourage the Billing On line system that each and every customer should have to pay his/her bill on line basis.
The system of E-PAYMENT which although exist in PTCL finance system but there is need of improvement this facility.
The image of PTCL being leading Telecom Providing is not good in the eyes of common customer especially there are lot of complaints about the including the bogus local calls in the monthly bills of various customers. PTCL should also provide the detail of local calls made from any Land Line Number which would be provided in Micro level to the customer.
Faulty Telephone connection should be Fault Free within 24 hours in order to maximize the Revenue, as Revenue of PTCL should sacrifice at the cost of Faulty Telephone.
The punching system of Billing through automation at CITI Bank Karachi takes so much time to adjust so it should be revived.
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PTCL is not utilizing its surplus profit in long-term investment projects which be done.
PTCL management should give concentration towards the Securities of deposit and it should be on maximum level.
The promotion system in the Finance & Revenue wing should be revived in true manner all promotion must be made strictly on merit.
Each Region should maintain Profit & Loss and Balance sheet and the statement of Cash inflow and outflow.
Limitations
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Bibliography
1. www.ptcl.com.pk
6. Magazine Business Economy 7. Google.com 8. Economic Survey of Pakistan 9. Businessrecorder.com 10. Security and Exchange Commission of Pakistan 11. Kse.com 12. Yahoofinance.com
Reports
Annual Report PTCL 2007, 08 PTA Reports
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