P.O.Box170,AlSayeghTower,Sh.HamdanStreet,AbuDhabi,U.A.E. www.uaeexchange.

com

s which ng collection of note that this interesti I hope period of E Exchange, over a ve gathered on UA I ha iction and passion derstand the conv me, will help you un ti insight on how it r. And give you an that it stands fo ds. most admired bran became one of the

Touching the world with happiness

Mission
UAE Exchange has really touched the lives of millions of people, positively, bringing them closer and helping them stay connected. And it is their strong and clear foresight that makes this possible.

es in To stay ahead of the tim iendly value providing customer-fr rmth; Fulfill added services with wa employees; the aspirations of the th in revenue Create sustained grow e the society and profitability; Serv onment of and flourish in an envir parency. mutual trust and trans

Vision
To be an ever dependable friend, the link that emotionally connects people across the globe through technology driven, professional, dedicated and timely services delivered with a personal touch.

d ht a n thoug and y in Clarit akes a br hink t m vision ful. And I s won ss ha ge succe xchan laying AE E battle by the U the h at half r pa t a clea out t. outse

So, when I think of the brand UAE Exchange, I visualise a happy world one that of the individual and one that we see around us.

e hind th e cret b hange se xc e re al Th UAE E cess of su c

differentiates excellent Their leaders felt that what knowledge level. They felt organisations from others is the sess all the information that UAE Exchange should pos s information into knowledge, required and should convert thi tomers. which will help in serving the cus

Knowledge

Integrity
Trust and integrity are the foremost values in order to succeed in this industry as it is dealing in public money. Their leaders wanted UAE Exchange to practice integrity thereby creating trust in the minds of the customers

ve at I tried to achie Its not a rhyme th Ps that propelled but the 3 strong succeed UAE Exchange to

No business would succeed without commitment and active involvement of the entire organisation. Their leaders wanted to instill a sense of passion among the employees to serve the customers with warmth; undertake activities which are committed to the society; foster business relations committed to partners.

Commitment

gest orld the big the w ence ! ange is and in Exch s UAE k p re nce br emitta etwor tn retail r f direc e rms o in t

Over three decades of service excellence

Direct operations spanning five continents with over 500 direct offices

Thereissomethinginterestingaboutrelationships.

remittance busin

>5% - Our market share of global ess

Wecanfeelthem.Theystrikethestringsofoursoul.Andas yearsrollby,theyaddmorewarmthandmeaningtolife.They maynotbetangible,butcanendureeventhetoughestmiresof time.Yes,wearetalkingaboutrelationships. Likethesacredmarriagewhichtransformsoursolitaryworld intoahappyplacetodwell;thebirthofachild,whichbrings unendingmomentsofjoytous;thereliablecar,whichstoodlike astallion;ourcaringmother,whokindledourlongingforhome; ourschoolwhichbringsbackthosesweetmemoriesof innocenceandfriendship;ourpetanimalwhichgaveusthat unconditionallove;orourreliablebankwhichhasgivenusthe financialsecurity,wheneveritwassoneeded.Eachoneofthese isanexampleofstrongrelationshipbuiltovertheyearswith trustandcare. Symbolsofrelationshipsmayvary,buttheunderlyingspirit remainsthesame.Arelationshipisaninvisiblecordbinding heartsandminds,throughwhichvaluesarepassedonback andforth.Valuesoffaith,hope,loyaltyandownership,which drivesusforwardeverymoment. UAEExchangealsoexistsinthatframeofrelationshipscrafted themeaningfulway.Andtheyhavebeencherishingitforover threedecadesastheWorldsTrustedMoneyTransferrer.

Conveniently located branches with customer-friendly working hours

Home grown technology and support systems for added reliability Most favoured among global business brands in the world of partnerships

150 leading global banks

Correspondent bank network covers over

Over 7000 people employed worldwide

Workforce diversity of over

40 nationalities

Tops on customer satisfaction charts One of the most diversified product ranges in the industry
Winner of many global business & quality awards

The first exchange house to get the coveted SWIFT membership

million registered More than customers worldwide Global net worth of more than US$

3.5

150 millions

One of the leading employment destinations in remittance

MasterCard principal membership

Milestones
1980
FirstbranchofUAE Exchangeestablished inAbuDhabi,UAE.

2000 2001

FirstLiaisonOfficein Bangladeshestablished.

1981-92
Consolidationof UAEcountry operationsasthe marketleader.

UAEExchangecelebrates 25yearsofsuccessful business,andinthesame year,commencesits operationsinQatar.

2005

2009
UAEExchangeQatargets QMSCertificationunder ISO9001:2008. WasconferredtheUAE EmiratisationAward, DubaiHuman DevelopmentAward, DeutscheBankSTP ExcellenceAward2008, SheikhKhalifa ExcellenceAward. Waschosenthe SuperbrandofUAEfor 2009. Commencedoperations inCanada,NewZealand &China(Takingthetotal to22Countries). SmartPay-MasterCard ElectronicPayrollCard launched. VisaMoneyTransfer facilitylaunched.

XpressMoney,aleading instantmoneyservice, establishedinUK,later becomingakeyproduct offeringofUAEExchange.

1993 1994

2002 2003

UAEExchange becomesaSWIFT member.

FirstLiaisonOfficein SriLankaestablished.

UAEExchange commencesoperations inHongKongand Uganda,andlaunchesits newBackOfficesystem. SecondLiaisonOfficein Bangladeshopened, anditsUAEoperations Wontheprestigious DubaiQuality Appreciation Programme.

2006

ExpressTransfers launched,marking anewerainmoney transfer.

1995 1996

UAEExchange commencesoperations inOman.

Alandmarkyearfor UAEExchange,whenit commencedits operationsinAustralia byacquiringan existingexchange house,launcheditsUK operations,and establishedits100th branchinIndia. Italsoenteredintothe CorporateBusiness segmentduringthe year,andhelditsfirst everGlobal Conference. Atechnologymilestone wasachievedwhenits UAEoperations launchedSelfServing KioskMachinesacross itsbranches.

UAEExchange commencesoperations inBahrain,and establishesitsliaison officeinPhilippines. Opensits50thbranch inUAE. Thecompanywins theBestPerformance Outletawardunder theDubaiService ExcellenceScheme.

2007

UAEExchangelaunches itsfeature-packedGold Card,andcommences operationsinKuwait. NewBankNotes Divisionestablished inUAE.

Wasconferredthe DeutscheBankSTP ExcellenceAward2009, DubaiQualityAward. Waschosenthe SuperbrandofUAEfor 2010. UAEExchange completed30thyearof successfulbusiness operations. OpenedtheUAEand BahrainCountryOffices Opened90thbranchin theUAE. DubaiServiceExcellence SchemeAwardunder BestPerformingOutlet category CustomerserviceWeek starAward2010

2010

1997 1998

2008

FirstLiaisonOffice inIndiaestablished.

UAEExchange launchesitsglobal website, www.uaeexchange.com

UAEExchange commencesoperations inSudan. Newwebbased transactionsoftware, XCQ,launched. UAEoperationsofthe companygetISO 9001:2000 certification.

2004

UAEcountryoperations wintheMRMBusiness ExcellenceAward. UAEExchangesecures licensesforMalaysiaand NewZealandoperations.

1999

UAEExchangelaunches retailoperationsinIndia.

rn e y l jou tfu ! even ul brand d g an a successf n A lo of

2011

WaschosentheSuperbrand ofUAEfor2011. BankerMiddleEast ProductAwardunderBest ExchangeServicecategory

s g e ha xchan AE E are And U s. dustry score ance in s itt et alway in can me the rem d ag a day in s which uality Q th e ve to d uct e an ew pro t we h a part is it tim ucing n ge tha lk in ange a ed Exch levera introd h ey w a prov ix by s UAE w h en t ational

t ers d uct m d oper tely se custom our pro rces an ultima rove ing our hat resou imp ut w greet siness nually ents. B ple as The bu , e conti as sim quirem gement h ed . W e. Its mer re of enga unmatc provid f custo eo utes t we ing se rang oday? n the few min ice tha direct a diver er serv to us t i er its om ou with h eth nt cust aking ings y aying, ments out. W excelle h a t br about m r and s require y walk oo .W eir th e we s all h th e d change and th n th a t eed, it a c es a s throug AE Ex anding them ognitio th ey n their f rec ices st me to U mile on , every on. he serv Welco lenge of under ction and a s perati chieved ed to t a nect l ave a f our o ch a we h atisf m con res o to th e rvice s ng the t th a t ll sphe Shetty otal se ry fea r getti ce in a Kumar tions ing t . Eve ellen son o for hir per exc ensur right ovided suit of Y. Sud lobal Opera to th e well pr G ast pur are a df th em COOtomers our ste our cus ects on sure refl name, to our a dd

from E Exchange inguish UA which has esults dist onsistency rational r pace and c lity of ope y of Qua t a nal efficienc eliver it a ion. They d e operatio competit st the ndards. Th antly again dustry sta ated const remained in always es is evalu nal process organisatio their roduce. lts they p lity of resu e ground qua eak of th bagged sp they have ss, every ecognitions very proce ards and r s, where e woven The aw hirty year a seamlessly ed over t flywheel, in have cover a er to they works like us a point nal decision, olade is th o c organisatio er value t e. Each ac e excellenc ging great alled servic wards brin fabric c taken to they have rong step the st mers. the custo

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withhislovedoneslivingfaraway,and whohasplacedourbrandclosetohis heart.

We are a Peoples Brand!

Our founder leaders: Dr. B. R. Shetty and H. E. Abdulla Humaid Ali Al Mazroei

Valueofanenterprisecannotbecreated overnight,andinabusinessasdynamicas remittance,onehastohavetheright approach,convictionandpoisetobuildit upoveralongperiod.Ourdeep understandingofthechangingneedsof ourcustomersandthepulseofthemarket havehelpedusprovideoutstanding productsandservicesacrosstheworld. UAEExchangeisacclaimedasabrandthat ensuresvalue-for-moneyforcustomers andfruitfulrelationshipforallbusiness associates.Ourcustomersloveourbrand becauseofthevaluethatwegivethem back,andourassociatesrespectusnot justbecauseofourrevenuegenerating powerandemphasisonquality,butforour productiveandreliablecollaboration skills. Asapeoplesbrand,wehavealwaysbeena valuedpartnertoourassociates,a

responsiblecommunitymember,and aboveallanenterprisethatdoes responsibleandethicalbusiness.Wehave hiredpeoplewithhumanvalues,forwhom servicemattersthemost.Weoperatewith customer-friendlyproducts,processesand partners. Andwearetheleaderinremittancebyfar. Witheverypassingday,newstandardsare achievedandnewdreamsarebuiltinthe remittanceindustry.Moreandmore peopletranscendtheglobeinsearchof careerandcommerce.UAEExchangehas alwaysbeenintheforefronttoaddressthe needsofthemarketplace,andwould continuedeliveringthebestpossible servicetothecommunitiesweserve. ThatswhyweareknownastheWorlds TrustedMoneyTransferrer. Wewouldcontinuedeliveringvalueand woulduseeveryopportunitytobuildnew trusted,lastingandmeaningful relationships.

OurevolutionintotheWorldsTrusted MoneyTransferrerhasbeenanincredible journeyspanningthreedecades.Ajourney throughafast-changingworldwithpeople becomingincreasinglymobile,businesses crossingthefarthestofborders, commercialindexesskyrocketing,and globalfundflowsthickening. Thechallengewefacedallthroughour journeywasnottomovewiththetrends, buttosetthemforotherstofollow...to pioneerstandardswhichwouldhelp organizetheremittanceindustry,sothatit caneffectivelystanduptotheneedsofthe transformingworld. UAEExchangestartedoffin1980witha smallbranchinAbuDhabi,theUnited ArabEmirates.Todaywhenwelookback, weseethefineempirewehavebuilt, spreadingacrossfivecontinents,and bringingdelighttomillionsofpeople everyday.

Duringourjourney,weturnedevery challengeintoopportunity,and consolidatedeverymarketwestrategically enteredinto,rightfromNorthAmericato Oceania.Werelentlesslyimprovedonour services,deliverysystemsandvalue-chain throughinnovation,infusingtechnology whichalwayshaveahumantouch.We associatedwiththebestaddressesinthe financialworld,andpassedonthe advantagetoall.Weachievednewquality andbusinesscompetencybenchmarksall through,sothatwecoulddelivergreater valuetoourcustomers. Butwhathasrenderedtheimpetusforus tomoveforwardwasthefactorwhich formsthebastionofourbusiness.People... theordinarymanwhowalksintoour branchesbrimmingwiththeconfidence thatourserviceswouldresponsiblytake careoftheirday-to-dayfinancial managementneeds,forwhomwearethe mostreliablechannelwhichconnectshim

Dr.B.R.Shetty ManagingDirector&CEO

H.E.AbdullaHumaidAliAlMazroei Chairman

, as our E Exchange sets on UA Sun never he face of d across t ns are sprea operatio ts. At any five continen h, covering the eart on the somewhere nt in time, given poi xchange e a UAE E ere would b globe, th same omers the roviding cust branch p d value, e, quality an d experienc renowne gh more cted throu been perfe which has ess essful busin ars of succ than 30 ye . operations assion runs obal, our p r vision is gl While ou otprint has d global fo ur unrivalle local. O in depth through an been built we have ery market anding of ev g underst r compellin ed over ou into, found entered ers with local custom o serve our drive t ittance e global rem t that th he the bes becoming t ide and thus y can prov industr sferrer. Money Tran s Trusted World

1Canada2Fiji3USA4UK5Jordan6Qatar7Bahrain8UAE9Oman 10Kuwait11Uganda12Rwanda13India14SriLanka15Bangladesh 16HongKong17Philippines18Indonesia19Australia20China21NewZealand

Inthepipeline...
Austria,Belgium,Botswana,Germany,France,Ireland,Japan,Kenya,Libya, Macau,Malaysia,Mauritius,Morocco,Nigeria,SouthAfrica,Ethiopia.

, e clock und th Ro globe nd the arou

atest its gre one of kets hange is jor mar UAE Exc g all ma o in of ability t ce cover twork alled cap il presen lobal ne a The g an unriv tomers. ect ret it with scious cus s. A dir s arms ality-con trength u s inent ions to q ive cont nce solut across f remitta seamless provide

Touching hearts everyday

ement is er engag custom rious ough va ong and we are str ited thr spir ions ionship et relat he relat live and t ark ost them a ttering Our m e keep e th e m d at be runs on essive. W ns aime progr global xchange romotio s among s and p UAE E with unities. ampaign omotion c pr mm roups, h all co d eries of ltural g s u social an have wit -ranging ll socio-c in their nd wide assing a a p them , encom popular part of itutions integral cial inst finan . eing an spirit b brations and cele he lively brings t ns s, which spiratio element ltural a cu d give of erve. An e blend a uniqu ies we s s are munit h y, omotion the com hats w Our pr y to all ished. T r jo ry year ays che ome eve ent and are alw excitem paigns c ich , to and cam izes wh itement motions wa y pr and exc a pro ewards xchange eater r world. UAE E with gr ed und the er-pack om aro pow nce fr ing audie welcom

me r Custo & s lation t Re e Mark

g itin e xc h e e an f t as h av o . I on to e h each g es g h an r e rv in Exc ion fo it s logg AE ot at t by m U om th i .co pr ities out hange b n mu e a e e xc com mor w.ua ww rn t lea

UAE Exchange is strongly positioned in a relationship-driven business environment.

Itisindeedtruethatinremittance business,thenumberofbanking partnersdeterminethevalue propositiontothecustomer.We,at UAEExchange,ownthelargest correspondentbankingnetworkin theremittanceindustrywithover 150globalbanks. Whileremainingunchallengedin termsofcustomerchoiceand value,werelentlesslybuildonour corestrengthpartnerships.As customeraspirationskeep growing,theyhavetobematched anygivenday.Andinthiscontext theselogosspeakvolumesonthe strongpartnershipsthat wesharewiththem!

e on th bank o r like t f e rre Trans banks oney 150 ed M 0ver Trust lds Wor

Partnerships that add value for UAE Exchange

nge, join AE Excha ision of U and me. re the v that sha le like you Companies e to peop ter valu ces that eliver bet e of servi ands to d wide rang h ld the r it as a rships bui an conside ese partne hink we c Th s. And I t nge offer in itself AE Excha U ermarket nancial sup fi

s in the nered brand ngest part o een added of the str fer have b ange is one hich we of w o suit UAE Exch of services, l brands t ay of globa The gamut rld. ith an arr financial wo ers. These nerships w our custom tegic part h stra e needs of throug and lifestyl p-Shop. y financial ite ne-Sto day-to-da the eir favour th ve made us efforts ha

Technology with a human touch

ices e rv e e s llibl an g ch nfa i Ex the AE U ith e w com
UAEExchangeemployshumantechnologywhen developingcustomerinterfacesandresponse systems.Thebenchmarkaimedfor,whennew technologyisdeployed,isitscompatibilitywith customeraspirations. Rightfromproprietarysoftwareplatformswhich ensuretechnologyconvergenceforseamlessservice deliverytomulti-skilledsupportteamsensuring reliableproductcycles,itsallabouthuman technologyatitsbest.

FE SA

tee! aran gu

that services financial f your choice o h suits re, whic e widest Th nywhe -day! ld find a , day-to you wou de m a n ds lifestyle

Selection

rtified ed is fo is offer lity at a n g e q ua rvice th Each se AE Exch le U r for e infallib orld ove with th d the w y. e reliabilit g, acclaim hmarkin ency and benc consist tely passiona ervices sh e d ovides s accompli an g e p r AE Exch he most U of t system ying one delivery by emplo vice and very r ser t your e custome . So tha be an e world e would ds in th Exchang standar e! UAE a lifetim visit to rish for you che ce that experien

Assurance

Friendline

ss

an g e AE Exch f the U ne t o uality dinal te is Top q The car exercise rnt value-fo velopme sizing on duct de p ro e mp h a rvices! t price money se the righ at

Economy

ems, and syst the y tools prietar provide ro to Using p was able ed by change ss desir UAE Ex onsivene ers. d resp an artn quality s an d p stomer both cu

ucts their prod g four of nce Featurin er convenie en custom tak igh. to a new h which have

A global instant money transfer product launched in 1999, which has swiftly become one of the most favoured brands worldwide. With a presence in nearly 100 countries across five continents through a global network of agents, Xpress Money connects the source and destination of funds by a few minutes. Prestigious banks and NBFCs are among its agents, and Xpress Money beats its rivals through several unique and innovative inbuilt features which has made it very popular. This includes SMS alert to sender upon fund collection at destination, anywhere payout within an agents location, free of charge cancellation of transactions etc. For more details, log on to www.xpressmoney.com

XPAY, a Reserve Bank of India (RBI) licensed modern payment facility from UAE Exchange, is a revolutionary product which is set to change the way payment and settlements work in India. It is a convenient, safe, and secure way to pay for day-to-day purchases at all merchant establishments where XPAY service is available. With Xpay, you have the ease of payment from your comfort zone, without worrying about carrying cash, credit cards or having a bank account. All payments can be done for nominal cost through mobile phones or through internet. Further, the service gives the option of paying for insurance premiums, loans etc on a fixed day by way of standing instructions. For more details, log on to www.xpayindia.com.

UAE Exchange has taken remittance to the domestic environs of the internet-savvy customer with Money2Anywhere, a new-age remittance platform which facilitates money transfers and payment settlement online. Registered customers can send money safely, conveniently and cost-effectively anytime of the day from wherever they are, using the Money2Anywhere portal. Pilot launched in Australia and the United Kingdom, the service has also become popular in other countries, with more countries in the pipeline for launch. For more details, log on to www.money2anywhere.com A unique payroll processing and salary disbursement platform from UAE Exchange, which has in a short period of time dispelled the manual payroll processing woes of thousands of labour-oriented businesses in the Middle East and beyond, thus becoming the No. 1 choice among payroll solutions in the market. Flagship launched in the UAE, it is fully compliant with the stipulations of the Wages Protection System (WPS), a joint initiative of the UAE Ministry of Labour and the UAE Central Bank. Smart Pay has opened up a new age of convenience for salary earners, who have the privilege of collecting their salaries on time from any of the wide-networked branches of UAE Exchange easily. To further enhance convenience, UAE Exchange joined hands with MasterCard Worldwide, leaders in advanced global commerce, to launch the Payroll Card, which enables employees to access their salary accounts free of charge, 24/7, through Cash Dispensing Machines (CDMs) widely installed by UAE Exchange. The card can also be used for purchases wherever Point of Sale (POS) machines are available for payment settlement. For more information, log on to www.smartpay.ae

A revolutionary product from UAE Exchange that enables real-time remittance to bank accounts, through a host-to-host connection. Thus, gone are the days when people had to wait for days or long hours to get confirmation from the bank that the money they sent has been credited to the destination account. And not just that. The sender gets an SMS confirmation within seconds of account credit. Flash would, in the days to come, leverage on the strong 150 plus correspondent bank network of UAE Exchange, to be made available across the world.

UAE

Any Day, Any Need

AtUAEExchange,productinnovation isguidedbyadeepunderstandingof customerneeds. Wehavedevelopedandexpandedour productlines,andoptimizedour deliverychannelsbasedonthe profoundunderstandingofour customersandthemarketswherewe operate.Andasaresult,weemploy technologywithahumantouch, productswhichmeeteverydayneeds, andservicesthatdeliverlastingvalue. Thesolutionsweprovidemakesour productsindispensableassetsforour customers,andourcustomerbase includesallclassesofpeopleacross socioeconomicspectrum,and companiesbigandsmallengagedina widerangeofactivities. Weconsistentlyorientourproduct anddistributionchannelstothe specificneedsofeachmarket,which givesusourdecisiveedgeinbusiness. Andwiththewidestrangeofservices onoffer,weareanAnyDay,AnyNeed destinationforyou Top Time ABT

Instant Money Transfer Bank Transfer

Agent Cash Collection

Insurance Premium Payments

All Retail Countries All Retail Countries except India Available in more than 1 Country

EMI Payments

Utility Bill Payments

Available only in India

Card Transfer Air line Ticket Payments BERM Credit Card Bill Payments

Membership Subscriptions

Agency Service

Prepaid Cards

Payroll Cards

Bond Distribution

Wealth Management Commodity Sale Gifting Services Cash Advance Wholesale Travellers Cheque Retail Ticketing Tours

Share Trading

Asaleadingfinancialinstitutionoperatingindifferentcountriesunderdiverseregulatory environmentsandsocio-economicclimes,UAEExchangeunderstandsthecriticalityofbeingvigilantto ensuresafetyandsecurityofitssystemsandprocesses.Thebrandhasthusputinplaceseamless watchdogmechanismswhichensurethatitsoperationalrealmisguardedagainstmalpracticesofany kind,inthegreaterinterestsofthefinancialworldandmankind. Strongemphasisontotalcompliancewithglobalsecurityandregulatorystipulationsprotectsthebrand againstsocio-politicalandeconomiccrimesincludingmoneylaunderingattempts,fraudulentor criminalnaturetransactionsandterrorismfinancingattempts. ComprehensiveAnti-MoneyLaundering&CombatingFinancialTerrorism(AML&CTF)programs withintheorganisationdeployscentralandregionalcomplianceteams,periodictrainingofstaffson bestpractices,andregularexternalandinternalauditstoevaluateitseffectiveness.Automated monitoringsystemscloselylinkedtooperationalprocessesensurecompliancewithglobalstipulations, andreal-timedetectionofsuspiciousactivitiesoriginatingfromindividuals,organisationsorcountries. Systemsarecontinuallyupdatedtobeatparwithglobalalertsfromwatchdogagencies,andtoensure leastrefractorytimeinstatutoryreporting.

Brand Activism towards a safe financial clime!

UAEExchangeisproudlycomplianttothesereputedregulators:

n of inatio y comb qualit fect ce and r ien A pe conven

Wecountourcustomersspreadaroundtheglobein millions.Theyaremanyandvaried,andtheir aspirationsarealwaysbig.Sothevaluepropositionwe offerthemisthebest,wherevertheyareintheworld, betterthananybodyelsecouldoffer. Wekeepnurturingthesmile,whichwehaveputon theirfacessincethreedecades.Wehavebuilta multitudeofofficesaroundtheworld,delivering productswhicharedeeplyembeddedintheir lifestyles,withunwaveringfocusonquality. Andwewinbackazillionsmiles...whichreflecttheir loveforourbrand,whichhasfoundaspecial placeintheirhearts. Azillionsmilesyes,thatswhatweare! Call-back Service

ua l C R M ulti-ling ained, m omer r nt cust Well-t g efficie annin ytime, staff m , for an t desks ance. . suppor e assist anywher

de Multitu es of offic five across nts, contine on working e rcustom nt convenie gs, timin offering broadm spectru es. servic

Global Customer Support

online Feedback Form

Log on to www.uaeexchange.com

nne l perso nals rvice ssio g e se profe s xch a n AE E 7000 nationalitie U er 0 of ov t er 4 consis ing ov esent re p r

offline

Feedback Form

Send an E-mail customer.care@uaeexchange.com

one of the most active brands in the world of customer rewards and offers, with popular promotions round-the-year. . .

m ial activis ating soc Advoc

UAEExchangeisanorganisationwithaheart.Itisthathelp handingwhichwillbethefirsttoextenditselftohelptheneedy.The examplesofthissociallyresponsiblebehaviouraredime-a-dozen. Quicktoreacttoanycontingency,UAEExchangehasnevershunned awayfromsocialresponsibility.Withservicetosocietyetchedwell initsculture,UAEExchangeisintheforefront,beitflood,famine, earthquakeorproblemsmorehuman.HelpingHands,UAE ExchangesCSRarm,isintheforefronttohelptheaffected.

g to ratin star iveate full f rpor give a es Co I ng y. Excha sibilit UAE espon Delete l R Socia

Y. Sudhir Kumar Shetty s

COO- Global Operation rational leverage that we have The business resources and ope ry are unmatched. We today in the remittance indust t mix by introducing new continually improve our produc erse range of customer products which can meet a div tely sets UAE Exchange apart requirements. But what ultima e that we provide. Its as is the excellent customer servic ers when they walk in through simple as greeting our custom the door and saying, Welcome to UAE Exchange. What brings you to us today? g them to the challenge of understandin t, the few minutes of engagemen and their requirements within as ion and a smile on their faces ensuring total service satisfact ecting them to the right person they walk out. Whether its dir services they need, its all or getting them connected to the are well provided for. Every about making sure our customers ry recognition that feat that we have achieved, eve our steadfast pursuit of we add to our name, reflects on operation. excellence in all spheres of our

ustomers trust of c th e ct s gained ity, produ change ha E Ex on reliabil UA ys been focus have alwa nwavering e ical through u bove all, w on an eth service. A y and ablished t est qualit ew marke - centric, to every n customer rry highly ich we ca stem, wh value sy ion d generat nter. the secon d we e son we fin is the rea This g to us. too comin ers of custom

Vice P K reside nt- H

We ha ve p deliver rogressively qu m contrib ality servic anaged our pe e. Our ute tow people ople to ards i continu mpro a cti ous Closel ly encourage vements and vely y li d to se a rve wit re key to stening to o h pa ur e mo their b tivation in o mployees ha ssion. ur work s b een onding t f with o ur cust orce, and in he turn, omers. Rajesh G

Viability has been the criterion for scaling-up of UAE Exchange operations across the globe, and we have successfully outbalanced business performance against operational costs. We are a financial stronghold today, and would figure among the most viable enterprises of the world.

Pradeep Kumar
Chief Financial Officer

uman R

esource

s
as u r y of tre even t the ar ict ected sfully pred x. This erf p y inde ucces ge has xchan y which we s bal currenc ed helps us o e UAE E ent b the gl n nd ind nagem tuations in leverage, a yields of a to ma l e c tes in e flu rs th tiona hairlin good opera ur custome ich transla oney. o rm us , wh gives ssing on to d treasury rns for thei in pa y manage e retu d mor ntl an ge intelli oer rates y, er in She ealing be shw

Manghat Pramodesident- Operations

Vi c e P r

p la n ne d , e t re s u lt o f e s s is t h e n e t s uc c g a in s t h a nge m a r k o n s t a n t ly a Th e UAE Exc e v a lu ate d c h ich a re en c t iv it ie s w w t h h as be me a s u re d a e rs . O u r g ro c us t om b r ing t o o u r e of the e v a lue t h e y th o n ly b e c aus u ld h a pp e n o a ll e n, w h ich c h we u ph e ld m a r k e t- dr iv n sh ip s w h ic re lat io d p a s s io n ate t r us t f u l a n 30 ye a rs . t h ro ugh o u r ir iy a n Sudh e s h G ent s s De ve lo pm e n t- B us ine Vic e Pre s id

h no lo g y man tec er oy hu We empl loping custom ve ponse when de and res nge. The ces interfa t UAE Excha a aim for systems hich we dw standar eploy new ed when w is its nology stomer tech with cu huge bility compati s. We have the ion atching aspirat ity of m ibil respons y with the og f our technol ations o r ing aspi increas . rs custome

A nt- D reside Vice P

Reflections
of the core executive team