John

Smith
Profile

8 Not Real, City, P05T C0D3 - 00000000000 - ok@gmail.com Self-motivated and professional graduate with experience in claims management, accounts preparation and information systems. Numerate and organised with a proven ability in building client rapport. Technically proficient in Microsoft Excel, Word, Outlook and Access. Strong teamwork ethic with the capability to adapt and use own initiative when necessary.

Employment History June 11 - Dec 11: Dodd & Co - Chartered Accountants

Accounts Assistant

June 10 - June 11: AXA Insurance Claims Incident Manager (Household)

Managing claims from initial notification through to settlement in a timely manner. Building relationships with clients, suppliers and professional services. Dealing with complaints in terms of investigating matters, communicating with clients and ensuring a positive outcome for both parties. Improving communication, problem solving and organisational ability by interacting with new individuals on a daily basis. Main source of client contact via telephone systems and Microsoft Outlook, therefore continually improving oral/written communication ability. Receiving recognition of service through two awards for best service provider.

Accounts preparation for sole traders and partnerships. Generation administration work in terms of maintaining records, invoicing and mailing. Responsible for managing personal workload and therefore ensuring that all deadlines are met. Analysing income, expenditure and taxation with the use of pivot tables in Microsoft Excel. Building rapport with both new and existing clients via telephone, face to face and e-mail communication. Departmental meetings with managers/partners in relation to assessing and evaluating problematic areas within a set of accounts. Developing a strong foundation of teamwork skills from working closely with colleagues in a very time restricted environment.

Education

2007 - 2010: BA (Hons) Accounting & Finance (2.1) Manchester Metropolitan University
Developing financial awareness through advanced accounting, corporate finance and management modules. Successfully implementing product databases for various fictional enterprises. Developing both individual and group business plans. Consequently improving business acumen and ability to work effectively within a team.

2005 - 2007: A Levels: Applied Business Dual (BC), Media Studies (C) Ripley Sixth Form 2007 - 2010: GCSEs: 12 including English Language (B), Mathematics (B) Carnforth High

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