Heena Thalia Swarohi Kutir, C 003 DongarPada Near John 23rd School Virar (W) Pincode: 401303 Contact

t No : 9665192855 Email Id : Thalia.harsha@rediffmail.com

Career Objective:

To excel in whatever I do in my life and to contribute my extensive skills and acquiring new ones to a highly motivated enterprise to get the maximum perfection in my work.

Education:
B.Com. from Mumbai University in 2007. H.S.C. from Mumbai University in 2004 S.S.C. from Maharashtra Board in 2002

PROFFESIONAL EXPERIENCE: Currently working with Birla Sunlife Insurance co. as a Sr. unit Support Manager since May 2009. Citi Bank Renewals-TPD (Third Party Distribution) Designation: Sr. unit Support Manager

Job Responsibilities Mainly responsible to maintain a healthy persistency by collecting maximum revenue in renewals. And To Be revived polices. Handling cheque pick up activity PAN India for Citi bank renewals. Coordinating with branches, RMs, SMs, of Citi bank Pan India for an effective renewal collection. Handling Escalation cases lapsed policies, Fetting them resolved with strong co ordination from operation and CS team. Maintaining MIS for cheque pick up status. and Renewal collection report for every month
Page 1

Responsible for maintaining a 100% Cheque pick up ratio by updating the Pick up tracker and chasing with Birla UMs, SM.s and RMs of Citi bank. To Provide additional support to TPD Sales team
Co ordinating and sharing the MIS with the support staff and Sales team and auctioning on their reverts thereby reducing the pendency of cases and achieving 100% of the YTD target.

HDFC Bank since August 2008 to April 2009.

Designation:
Working as Customer Sales Executive.

Job Responsibilities Selling HDFC Products (Saving a/c, Current a/c, and Insurance) Through
Telephonic Conversation and Generating Appointments. Explain the service invoice to the customer. Coorditing with customer for banking Investment solution Data updating in customer file. Advise customers about necessary service for routine maintenance as per schedule. Handling Customer Complaints and escalating them. Keeping a track record of complaints received and resolved / work in progress. Post Service follow ups.

Additional Qualification: Basic Computer course in office automation.

Other Activities:
Completed IRDA training by scoring 90%

STRENGTH:
Hard Working, Good in Public Relation, Progressive & Enthusiastic, Initiator, Adapting & responding to Change, Excellent Communication Skills, Believe in team building & team working, Organizing & Prioritizing.

Personal Details: Birth Date Marital Status

: : 15th August 1985. Single :

Page 2

Languages Knows

English, Hindi, Marathi,

Date:
Place: Mumbai .

(Heena Thalia)

Page 3